# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=263 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 264 --- ## [Custom Field and multiple Select options](https://forum.mautic.org/t/custom-field-and-multiple-select-options/1857)
**Author:** [@JoelFB](https://forum.mautic.org/u/JoelFB)\ **Replies:** 2\ **Last updated:** [September 30, 2016, 1:48pm UTC](https://forum.mautic.org/t/custom-field-and-multiple-select-options/1857 "2016-09-30T13:48:51Z")
Hey guys, Quite impressed with Mautic so far. One thing that has come up is that I would like to use a Custom Field with Select options, however I would like to be able to select more than one option. Is this possib… --- ## [Gmail is delayed/don't work](https://forum.mautic.org/t/gmail-is-delayed-dont-work/5510)
**Author:** [@briant](https://forum.mautic.org/u/briant)\ **Replies:** 2\ **Last updated:** [September 30, 2016, 11:55am UTC](https://forum.mautic.org/t/gmail-is-delayed-dont-work/5510 "2016-09-30T11:55:15Z")
My Email is delayed by a couple of hours when I send a test email or Test campaign . Also sometime it does not go through. I use my personal gmail account. Any suggestions. Brian --- ## [File not found (404 error)](https://forum.mautic.org/t/file-not-found-404-error/5512)
**Author:** [@wenriquez](https://forum.mautic.org/u/wenriquez)\ **Replies:** 5\ **Last updated:** [September 30, 2016, 11:52am UTC](https://forum.mautic.org/t/file-not-found-404-error/5512 "2016-09-30T11:52:01Z")
Hey am trying to setup my plugin for integrating salesforce and Mautic. But there is some issue am facing while authorizing salesforce am getting “File not found (404 error)” . The very time i press authorize app Button… --- ## [Create contacts in bulk through API](https://forum.mautic.org/t/create-contacts-in-bulk-through-api/5513)
**Author:** [@wenriquez](https://forum.mautic.org/u/wenriquez)\ **Replies:** 3\ **Last updated:** [September 30, 2016, 8:45am UTC](https://forum.mautic.org/t/create-contacts-in-bulk-through-api/5513 "2016-09-30T08:45:12Z")
Hi am trying to integrate salesforce into Mautic through Rest Api . Am able to create contact one by one by hitting the Mautic endpoint contacts/new but not able to get any way to create contacts in bulk through api. I t… --- ## [Changing lead status](https://forum.mautic.org/t/changing-lead-status/5509)
**Author:** [@kiwii](https://forum.mautic.org/u/kiwii)\ **Replies:** 1\ **Last updated:** [September 29, 2016, 9:59pm UTC](https://forum.mautic.org/t/changing-lead-status/5509 "2016-09-29T21:59:13Z")
Hi, Im new on this awesome tool, can anybody please help me letting me know how can I achieve this: I need a field/status/stage (Dont understand much the differences) that should be auto assigned and updated dependi… --- ## [Mautic forms broken](https://forum.mautic.org/t/mautic-forms-broken/5503)
**Author:** [@voyagerstravel](https://forum.mautic.org/u/voyagerstravel)\ **Replies:** 1\ **Last updated:** [September 29, 2016, 4:28pm UTC](https://forum.mautic.org/t/mautic-forms-broken/5503 "2016-09-29T16:28:34Z")
Hi, From Aug. 23rd onwards our forms are not working, we get the following message everytime we submit the form embeded in our site:  Uh oh! I think I broke it. If I do it again, please report me to the syste… --- ## [Segmented messages are not sent v 2.1.1](https://forum.mautic.org/t/segmented-messages-are-not-sent-v-2-1-1/5490)
**Author:** [@fbmautic](https://forum.mautic.org/u/fbmautic)\ **Replies:** 11\ **Last updated:** [September 29, 2016, 3:35pm UTC](https://forum.mautic.org/t/segmented-messages-are-not-sent-v-2-1-1/5490 "2016-09-29T15:35:34Z")
I am creating seguimentadas messages to direct submission of a list. But the messages though shows that are sent do not reach their destination. Messages according to mautic were sent. But I do not receive any mes… --- ## [Mautic is not working after Upgrade 2.1.1](https://forum.mautic.org/t/mautic-is-not-working-after-upgrade-2-1-1/5498)
**Author:** [@kohsaku-saito](https://forum.mautic.org/u/kohsaku-saito)\ **Replies:** 3\ **Last updated:** [September 29, 2016, 1:03pm UTC](https://forum.mautic.org/t/mautic-is-not-working-after-upgrade-2-1-1/5498 "2016-09-29T13:03:37Z")
Hi, we try to upgrade our mautic site mautic.connectedbusiness.com. Now it is not working and i am lost for a clue on how to fix this. Any help is appreciated --- ## [Invalid login credentials.](https://forum.mautic.org/t/invalid-login-credentials/5497)
**Author:** [@alcaporal](https://forum.mautic.org/u/alcaporal)\ **Replies:** 2\ **Last updated:** [September 29, 2016, 12:34pm UTC](https://forum.mautic.org/t/invalid-login-credentials/5497 "2016-09-29T12:34:01Z")
After install mautic on my host, i tried to login but i received that message “Invalid login. Please verify credentials.” username and password are correct, i’m sure. Than i tried to reset the password, but did not r… --- ## [Setting Up Mautic Using Zoho Mail](https://forum.mautic.org/t/setting-up-mautic-using-zoho-mail/5499)
**Author:** [@sourdoughbread](https://forum.mautic.org/u/sourdoughbread)\ **Replies:** 1\ **Last updated:** [September 29, 2016, 8:56am UTC](https://forum.mautic.org/t/setting-up-mautic-using-zoho-mail/5499 "2016-09-29T08:56:11Z")
Hi, I am currently in the process of setting up Mautic. Under the Configuration–\>Email Settings–\>Monitored Inbox Settings, I am trying to set up my default inbox as bounce@mydomain.com. The email for my domain … --- ## [Stats missing with french in account](https://forum.mautic.org/t/stats-missing-with-french-in-account/5303)
**Author:** [@ServicesMary](https://forum.mautic.org/u/ServicesMary)\ **Replies:** 2\ **Last updated:** [September 28, 2016, 8:33pm UTC](https://forum.mautic.org/t/stats-missing-with-french-in-account/5303 "2016-09-28T20:33:31Z")
Hello the community !!! I’ve installed 2.1.1 and changed the settings with french language. It’s OK. In my admin account, i’ve changed language from english to french. Go to dashboard and grrrrr stats missing and… … --- ## [Importing contacts in Mautic.net (cloud) not working properly](https://forum.mautic.org/t/importing-contacts-in-mautic-net-cloud-not-working-properly/5488)
**Author:** [@anneline](https://forum.mautic.org/u/anneline)\ **Replies:** 2\ **Last updated:** [September 28, 2016, 2:54pm UTC](https://forum.mautic.org/t/importing-contacts-in-mautic-net-cloud-not-working-properly/5488 "2016-09-28T14:54:03Z")
Hi When importing 100 contacts from a csv file (and I’ve tried a few files), I get one of the following issues: only some of the contacts are imported (10% of the list) the import won’t start the import gets … --- ## [Godaddy installation](https://forum.mautic.org/t/godaddy-installation/5487)
**Author:** [@pabloabbate](https://forum.mautic.org/u/pabloabbate)\ **Replies:** 3\ **Last updated:** [September 28, 2016, 1:38pm UTC](https://forum.mautic.org/t/godaddy-installation/5487 "2016-09-28T13:38:21Z")
Hi Guys, I’ve tried to install Mautic in my Godaddy Deluxe hosting account using a new subdomain. So far I’ve been able to upload the files through my ftp account but when I try to install it by accessing to the loc… --- ## [Emails going to spam/junk with cloud-hosted Mautic](https://forum.mautic.org/t/emails-going-to-spam-junk-with-cloud-hosted-mautic/5247)
**Author:** [@anneline](https://forum.mautic.org/u/anneline)\ **Replies:** 10\ **Last updated:** [September 28, 2016, 1:01pm UTC](https://forum.mautic.org/t/emails-going-to-spam-junk-with-cloud-hosted-mautic/5247 "2016-09-28T13:01:40Z")
I’ve just started testing Mautic to see if it’s something we’d like to switch to. However, all the emails sent from the system (whether it be campaign or not) go straight to the Junk folder… I’m guessing it’s because the… --- ## [Restrict IP Address](https://forum.mautic.org/t/restrict-ip-address/5486)
**Author:** [@rttrinidad](https://forum.mautic.org/u/rttrinidad)\ **Replies:** 1\ **Last updated:** [September 28, 2016, 11:35am UTC](https://forum.mautic.org/t/restrict-ip-address/5486 "2016-09-28T11:35:43Z")
Hi Sir, Good day. Can i ask for your help please, we want to restrict the IP address (only here in the office) that can open the Mautic Email, how can i do that? Thank you in advance. --- ## [Move Mautic from one instance to another](https://forum.mautic.org/t/move-mautic-from-one-instance-to-another/5415)
**Author:** [@sbrinaz](https://forum.mautic.org/u/sbrinaz)\ **Replies:** 4\ **Last updated:** [September 28, 2016, 3:22am UTC](https://forum.mautic.org/t/move-mautic-from-one-instance-to-another/5415 "2016-09-28T03:22:30Z")
If you had Mautic in test environment under one subdomain and now want to move it to another…backing up the files and MySQL no problem…creating a new sub domain…no problem. What files do you need to go into to point… --- ## [Failed to start the session because headers have already been sent by](https://forum.mautic.org/t/failed-to-start-the-session-because-headers-have-already-been-sent-by/5484)
**Author:** [@herek](https://forum.mautic.org/u/herek)\ **Replies:** 1\ **Last updated:** [September 27, 2016, 8:36pm UTC](https://forum.mautic.org/t/failed-to-start-the-session-because-headers-have-already-been-sent-by/5484 "2016-09-27T20:36:08Z")
I am facing a problem and I believe it’s with Vtiger integration. I have tested before and it was working perfectly , but today, with a new campaing (with a new custom field ) I am getting erros: This is that I… --- ## [External Linking](https://forum.mautic.org/t/external-linking/4693)
**Author:** [@harukim](https://forum.mautic.org/u/harukim)\ **Replies:** 2\ **Last updated:** [September 27, 2016, 6:11pm UTC](https://forum.mautic.org/t/external-linking/4693 "2016-09-27T18:11:11Z")
Hi, I have been trying to insert external links onto my emails for distribution without success. What i want is that when the user clicks on the linked article e.g read more he is directed to the linked article. … --- ## [Mautic Directory Path - Start Here](https://forum.mautic.org/t/mautic-directory-path-start-here/5482)
**Author:** [@camsmithdev](https://forum.mautic.org/u/camsmithdev)\ **Replies:** 1\ **Last updated:** [September 27, 2016, 6:11pm UTC](https://forum.mautic.org/t/mautic-directory-path-start-here/5482 "2016-09-27T18:11:07Z")
Which file opens up Mautic in the zip download. Can someone explain which file opens up first (Home Page / Log In)? I’m trying to figure out what the directory path should look like so I can log in to Mautic and get star… --- ## [Wonr contacts information added to email](https://forum.mautic.org/t/wonr-contacts-information-added-to-email/5480)
**Author:** [@siparker](https://forum.mautic.org/u/siparker)\ **Replies:** 1\ **Last updated:** [September 27, 2016, 6:03pm UTC](https://forum.mautic.org/t/wonr-contacts-information-added-to-email/5480 "2016-09-27T18:03:11Z")
So i raised this on github a week ago and got no resposne so thought i would try here. I sent some emails out to a list of 1800 people. In their contact there is a field called company (core field) and a field … --- ## [Issues with installation](https://forum.mautic.org/t/issues-with-installation/5479)
**Author:** [@cmahler7](https://forum.mautic.org/u/cmahler7)\ **Replies:** 1\ **Last updated:** [September 27, 2016, 5:18pm UTC](https://forum.mautic.org/t/issues-with-installation/5479 "2016-09-27T17:18:35Z")
I’m trying to install Mautic on Cloudways but I’m having a few issues. Here are my questions: How do I get mautic to show up as the root subdomain? I want it to be at email.domain.com but when I upload through FTP … --- ## [Updated to 2.1.1 Configuration area cant get to](https://forum.mautic.org/t/updated-to-2-1-1-configuration-area-cant-get-to/5478)
**Author:** [@sbrinaz](https://forum.mautic.org/u/sbrinaz)\ **Replies:** 3\ **Last updated:** [September 27, 2016, 4:35pm UTC](https://forum.mautic.org/t/updated-to-2-1-1-configuration-area-cant-get-to/5478 "2016-09-27T16:35:31Z")
Says it went through the install to upgrade…says all went well…can’t get to almost everything but when I go to the settings area and hit configuration…I get the following error…can someone tell me how to fix this? … --- ## [Integration with Vtiger](https://forum.mautic.org/t/integration-with-vtiger/5474)
**Author:** [@jcasilva](https://forum.mautic.org/u/jcasilva)\ **Replies:** 1\ **Last updated:** [September 26, 2016, 10:27pm UTC](https://forum.mautic.org/t/integration-with-vtiger/5474 "2016-09-26T22:27:49Z")
Hello everyone! I need help to integration Mautic with Vtiger. My Mautic version is v2.1.1 and vtiger is 6.5.0. I’ve create an form embedded on Wordpress. That form create the contact on Mautic without problem. … --- ## [Why is saying,"mautic.net did not encrypt this message"?](https://forum.mautic.org/t/why-is-saying-mautic-net-did-not-encrypt-this-message/5470)
**Author:** [@profitness777](https://forum.mautic.org/u/profitness777)\ **Replies:** 2\ **Last updated:** [September 26, 2016, 8:51pm UTC](https://forum.mautic.org/t/why-is-saying-mautic-net-did-not-encrypt-this-message/5470 "2016-09-26T20:51:48Z")
Does anyone else have this issue with Mautic.net… When they send an email to Gmail you see a little red unlocked lock under you name. Saying, "mautic.net did not encrypt this message " Anyone know why this is?… --- ## [Form integration in Wordpress failure](https://forum.mautic.org/t/form-integration-in-wordpress-failure/5467)
**Author:** [@matt\_spank](https://forum.mautic.org/u/matt_spank)\ **Replies:** 3\ **Last updated:** [September 26, 2016, 2:04pm UTC](https://forum.mautic.org/t/form-integration-in-wordpress-failure/5467 "2016-09-26T14:04:43Z")
Hi! We set up a lot of forms for different websites and pages. It works fine so far, that the forms are shown correctly in Wordpress at the front end. The problem is, that often times the submit process doesn´t work… --- ## [Custom theme delete \](https://forum.mautic.org/t/custom-theme-delete-img/5468)
**Author:** [@isabel.terrero](https://forum.mautic.org/u/isabel.terrero)\ **Replies:** 1\ **Last updated:** [September 26, 2016, 1:59pm UTC](https://forum.mautic.org/t/custom-theme-delete-img/5468 "2016-09-26T13:59:37Z")
Hi, I’m trying to do a theme for Mautic 2.1.1 and the theme has got a label. I use the theme in an email but when I save the email, the first label is deleted and appear a function like this: // (function(){var g=t… --- ## [Salesforce Field Mapping for Checkboxes](https://forum.mautic.org/t/salesforce-field-mapping-for-checkboxes/3530)
**Author:** [@Bram](https://forum.mautic.org/u/Bram)\ **Replies:** 5\ **Last updated:** [September 26, 2016, 1:31pm UTC](https://forum.mautic.org/t/salesforce-field-mapping-for-checkboxes/3530 "2016-09-26T13:31:08Z")
Our Salesforce plugin (for pushing leads) works, except for custom fields of type “checkbox”. First I thought it was something with maximum amount of fields, but adding another field “number field” showed up in the fie… --- ## [Unsubscribe from a specific segment](https://forum.mautic.org/t/unsubscribe-from-a-specific-segment/5447)
**Author:** [@pietromantovani](https://forum.mautic.org/u/pietromantovani)\ **Replies:** 5\ **Last updated:** [September 26, 2016, 7:28am UTC](https://forum.mautic.org/t/unsubscribe-from-a-specific-segment/5447 "2016-09-26T07:28:47Z")
Hi there, is it possibile to let users unsubscribe from a segment only, and not to all contacts? Thanks, --- ## [Forward contact info to other email(s) via Mautic forms](https://forum.mautic.org/t/forward-contact-info-to-other-email-s-via-mautic-forms/5466)
**Author:** [@Rainmake](https://forum.mautic.org/u/Rainmake)\ **Replies:** 2\ **Last updated:** [September 26, 2016, 3:48am UTC](https://forum.mautic.org/t/forward-contact-info-to-other-email-s-via-mautic-forms/5466 "2016-09-26T03:48:51Z")
Is there a way to forward submitted contact info from Mautic forms to an email alias(s)? This would make it easier if collecting leads for multiple companies I would have to bull lead data bases and manually send the le… --- ## [cron jobs after update](https://forum.mautic.org/t/cron-jobs-after-update/4550)
**Author:** [@klausv1304](https://forum.mautic.org/u/klausv1304)\ **Replies:** 5\ **Last updated:** [September 26, 2016, 2:44am UTC](https://forum.mautic.org/t/cron-jobs-after-update/4550 "2016-09-26T02:44:40Z")
Im running my cron-jobs for Mautic on www.cron-job.org. It all worked after a lot of testing. After the update, the cron-jobs changed and the command script doesnt run anymore. So I changed my cron-jobslike it is describ… [Previous page](https://forum.mautic.org/c/support/8.md?page=262) [Next page](https://forum.mautic.org/c/support/8.md?page=264)