# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=264 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 265 --- ## [Mautic on Cloudways](https://forum.mautic.org/t/mautic-on-cloudways/4860)
**Author:** [@gerry](https://forum.mautic.org/u/gerry)\ **Replies:** 7\ **Last updated:** [September 25, 2016, 2:12am UTC](https://forum.mautic.org/t/mautic-on-cloudways/4860 "2016-09-25T02:12:09Z")
Hi, Has anyone tried to install Mautic on Cloudways with Digital Ocean server or another server? I need help installing Mautic with Cloudways but their support wasn’t very helpful. Please point me in the r… --- ## [Segment's filters not working](https://forum.mautic.org/t/segments-filters-not-working/5436)
**Author:** [@benoit](https://forum.mautic.org/u/benoit)\ **Replies:** 2\ **Last updated:** [September 24, 2016, 8:59pm UTC](https://forum.mautic.org/t/segments-filters-not-working/5436 "2016-09-24T20:59:49Z")
Hi, I want to create a segment that excludes all contacts with a gmail, hotmail, …, email address. Filters are setup up like this: Unfortunately this is not working. The segment is returning all contacts. … --- ## [Javascript tracking code header or footer?](https://forum.mautic.org/t/javascript-tracking-code-header-or-footer/5462)
**Author:** [@Rainmake](https://forum.mautic.org/u/Rainmake)\ **Replies:** 1\ **Last updated:** [September 24, 2016, 12:59pm UTC](https://forum.mautic.org/t/javascript-tracking-code-header-or-footer/5462 "2016-09-24T12:59:32Z")
Hello is it possible to put the javascript tracking code in the header or footer instead of in the body? It is just easier with one of the web development softwares I have. Wordpress is easy since websites I won with t… --- ## [Time zone not displaying properly](https://forum.mautic.org/t/time-zone-not-displaying-properly/5451)
**Author:** [@qvplite](https://forum.mautic.org/u/qvplite)\ **Replies:** 2\ **Last updated:** [September 23, 2016, 10:10pm UTC](https://forum.mautic.org/t/time-zone-not-displaying-properly/5451 "2016-09-23T22:10:38Z")
Time zone used to work perfectly in 1.x. Now with the upgrade to 2.x it’s no longer functioning properly. I’ve set both the system default timezone and my user profile timezone to Chicago, yet when I open my Contacts, i… --- ## [Migrate from one place to another error log](https://forum.mautic.org/t/migrate-from-one-place-to-another-error-log/5455)
**Author:** [@sbrinaz](https://forum.mautic.org/u/sbrinaz)\ **Replies:** 1\ **Last updated:** [September 23, 2016, 9:46pm UTC](https://forum.mautic.org/t/migrate-from-one-place-to-another-error-log/5455 "2016-09-23T21:46:33Z")
I followed the below link: https://www.mautic.org/community/index.php/1173-how-mautic-migrate-to-another-server/0 Other instance was working…I followed all these steps above and then I get this in the log file.… --- ## [Contact details timeline view](https://forum.mautic.org/t/contact-details-timeline-view/5454)
**Author:** [@nuddin](https://forum.mautic.org/u/nuddin)\ **Replies:** 1\ **Last updated:** [September 23, 2016, 8:59pm UTC](https://forum.mautic.org/t/contact-details-timeline-view/5454 "2016-09-23T20:59:11Z")
Hi there, I have mautic 2.1.1 and it looks like my contact timeline view type is table like the following image But I want to view like a timeline which is like the following: Could someone please he… --- ## [Random \ Break tags in the email editor](https://forum.mautic.org/t/random-br-break-tags-in-the-email-editor/5453)
**Author:** [@lwdeddie](https://forum.mautic.org/u/lwdeddie)\ **Replies:** 1\ **Last updated:** [September 23, 2016, 7:04pm UTC](https://forum.mautic.org/t/random-br-break-tags-in-the-email-editor/5453 "2016-09-23T19:04:41Z")
The email editor INSISTS on placing Code: tags throughout the HTML. Sometimes 10 in a row. Am I doing something to cause this to happen? What can I do t stop it form happening? Thanks! --- ## [Dynamic content in email?](https://forum.mautic.org/t/dynamic-content-in-email/5452)
**Author:** [@lwdeddie](https://forum.mautic.org/u/lwdeddie)\ **Replies:** 1\ **Last updated:** [September 23, 2016, 6:42pm UTC](https://forum.mautic.org/t/dynamic-content-in-email/5452 "2016-09-23T18:42:13Z")
Seems like a simple question but I haven’t been able to find an answer. Is it possible to place dynamic content in an email? It’s certainly possible to place dynamic contact fields ala {contactfield=firstname} but c… --- ## [mautic.net upgrade -\> missing contacts](https://forum.mautic.org/t/mautic-net-upgrade-missing-contacts/5441)
**Author:** [@zjuul](https://forum.mautic.org/u/zjuul)\ **Replies:** 2\ **Last updated:** [September 23, 2016, 2:49pm UTC](https://forum.mautic.org/t/mautic-net-upgrade-missing-contacts/5441 "2016-09-23T14:49:03Z")
Ok, so every couple of days I log in my (free) mautic.net. This morning I got a friendly “updating your mautic” message. Fine… but: I looks like since Sept 19 to today (the update) no contacts were stored. It star… --- ## [Website Monitoring email/first name not populating](https://forum.mautic.org/t/website-monitoring-email-first-name-not-populating/5442)
**Author:** [@mjruser](https://forum.mautic.org/u/mjruser)\ **Replies:** 3\ **Last updated:** [September 23, 2016, 2:38pm UTC](https://forum.mautic.org/t/website-monitoring-email-first-name-not-populating/5442 "2016-09-23T14:38:06Z")
Hello, Just getting started with Mautic and cannot seem to get tracking to work. The users show up anonymously but their email and first name isn’t being populated in Mautic? What are we missing? Thank… --- ## [Mautic/Suite CRM](https://forum.mautic.org/t/mautic-suite-crm/5427)
**Author:** [@ducanova](https://forum.mautic.org/u/ducanova)\ **Replies:** 4\ **Last updated:** [September 23, 2016, 1:13pm UTC](https://forum.mautic.org/t/mautic-suite-crm/5427 "2016-09-23T13:13:42Z")
Hi @ninjoan, I saw in some forums that you have an integration with SuiteCRM. I would like to use it. Can you help me? Regards --- ## [Should I Enable PHP 5.6.25](https://forum.mautic.org/t/should-i-enable-php-5-6-25/5416)
**Author:** [@giveadime](https://forum.mautic.org/u/giveadime)\ **Replies:** 4\ **Last updated:** [September 22, 2016, 11:47pm UTC](https://forum.mautic.org/t/should-i-enable-php-5-6-25/5416 "2016-09-22T23:47:49Z")
I tried to install Mautic via Softaculous and got an error message stating The following errors were found : PHP version is less than the required 5.6.19 \[ \] Do you wish to enable PHP 5.6.25 ? (Might cause issue… --- ## [mautic.net cannot send email to contacts](https://forum.mautic.org/t/mautic-net-cannot-send-email-to-contacts/5428)
**Author:** [@macsudo](https://forum.mautic.org/u/macsudo)\ **Replies:** 1\ **Last updated:** [September 22, 2016, 4:04pm UTC](https://forum.mautic.org/t/mautic-net-cannot-send-email-to-contacts/5428 "2016-09-22T16:04:22Z")
Hi, i am working with the mautic.net version. if i send an email via “send example” so it works. But when i send an email direkt from the contacts ist does not work No emails will send from campaigns. … --- ## [No Emails going out, log message](https://forum.mautic.org/t/no-emails-going-out-log-message/5425)
**Author:** [@healthstatus](https://forum.mautic.org/u/healthstatus)\ **Replies:** 1\ **Last updated:** [September 22, 2016, 12:52pm UTC](https://forum.mautic.org/t/no-emails-going-out-log-message/5425 "2016-09-22T12:52:31Z")
No emails are being sent, log shows this email error: WARNING: PHP Warning: mkdir(): Permission denied - in file /myroot/app/bundles/EmailBundle/MonitoredEmail/Mailbox.php - at line 189 can’t figure out the file o… --- ## [MS SQL on Mautic?!](https://forum.mautic.org/t/ms-sql-on-mautic/5418)
**Author:** [@markus\_k](https://forum.mautic.org/u/markus_k)\ **Replies:** 1\ **Last updated:** [September 22, 2016, 5:07am UTC](https://forum.mautic.org/t/ms-sql-on-mautic/5418 "2016-09-22T05:07:57Z")
Hi community, there are experiences with microsoft sql server instead of mysql on mautic? --- ## [Track the form submitted visitor (i.e contacts)](https://forum.mautic.org/t/track-the-form-submitted-visitor-i-e-contacts/5404)
**Author:** [@ads](https://forum.mautic.org/u/ads)\ **Replies:** 1\ **Last updated:** [September 21, 2016, 9:10am UTC](https://forum.mautic.org/t/track-the-form-submitted-visitor-i-e-contacts/5404 "2016-09-21T09:10:40Z")
Hi Guys, Mautic is an excellent tool to track the website and for marketing automation. But I have some things need’s do can you please help me how to go with the following things I am a PHP developer So can you ple… --- ## [Is there any way to get leads into Mautic using a third party form?](https://forum.mautic.org/t/is-there-any-way-to-get-leads-into-mautic-using-a-third-party-form/3870)
**Author:** [@RobLaughter](https://forum.mautic.org/u/RobLaughter)\ **Replies:** 6\ **Last updated:** [September 21, 2016, 12:59am UTC](https://forum.mautic.org/t/is-there-any-way-to-get-leads-into-mautic-using-a-third-party-form/3870 "2016-09-21T00:59:48Z")
This is related to a previous question I asked regarding Unbounce integration. The title sums up my question. I would like to get lead data into Mautic from a third party form. It could be a Gravity Form, an Unbounc… --- ## [Mautic Instance "Lost By Chance"](https://forum.mautic.org/t/mautic-instance-lost-by-chance/5395)
**Author:** [@pikamoo](https://forum.mautic.org/u/pikamoo)\ **Replies:** 1\ **Last updated:** [September 20, 2016, 3:15pm UTC](https://forum.mautic.org/t/mautic-instance-lost-by-chance/5395 "2016-09-20T15:15:31Z")
I’m trying to create a second Mautic Instance, the Cloud Free version, and I get redirected to the page that shows “Lost By Chance I couldn’t find the page you were looking for.” All I did was click at the top left tha… --- ## [Tracking cookie wrong](https://forum.mautic.org/t/tracking-cookie-wrong/5392)
**Author:** [@vectorbross](https://forum.mautic.org/u/vectorbross)\ **Replies:** 1\ **Last updated:** [September 20, 2016, 10:59am UTC](https://forum.mautic.org/t/tracking-cookie-wrong/5392 "2016-09-20T10:59:21Z")
Hi, I couldn’t find any post concerning the following issue. My co-worker and I are browsing the same site that is tracked with Mautic. Because we use the same network, our IP address is the same. I think this confu… --- ## [Import Contacts not working](https://forum.mautic.org/t/import-contacts-not-working/5138)
**Author:** [@gigcity](https://forum.mautic.org/u/gigcity)\ **Replies:** 4\ **Last updated:** [September 20, 2016, 1:56am UTC](https://forum.mautic.org/t/import-contacts-not-working/5138 "2016-09-20T01:56:49Z")
I’m attempting to import a basic CSV that only has email, first name, last name, and company fields. Am I missing a ‘Go Do It’ button at the bottom of this screen? --- ## [Text Message Settings](https://forum.mautic.org/t/text-message-settings/5382)
**Author:** [@ValentinaOmel](https://forum.mautic.org/u/ValentinaOmel)\ **Replies:** 2\ **Last updated:** [September 19, 2016, 11:21pm UTC](https://forum.mautic.org/t/text-message-settings/5382 "2016-09-19T23:21:22Z")
Hey i would like to integrate my mautic user with twillio but i got this answer in mautic when i try to out inside the API “This feature is currently in beta. This account includes up to 1000 text messages (sent or rec… --- ## [Merge Issue with lead fields from database](https://forum.mautic.org/t/merge-issue-with-lead-fields-from-database/5384)
**Author:** [@nvytes](https://forum.mautic.org/u/nvytes)\ **Replies:** 3\ **Last updated:** [September 19, 2016, 10:09pm UTC](https://forum.mautic.org/t/merge-issue-with-lead-fields-from-database/5384 "2016-09-19T22:09:27Z")
Hi folks - I am having an issue with inserting a lead field into an email and then hyperlinking it to text. I have done it before and it worked just fine but now I cannot get it to work. For example: I upl… --- ## [Large email list - slow sending](https://forum.mautic.org/t/large-email-list-slow-sending/5387)
**Author:** [@gpstefanov](https://forum.mautic.org/u/gpstefanov)\ **Replies:** 1\ **Last updated:** [September 19, 2016, 9:44pm UTC](https://forum.mautic.org/t/large-email-list-slow-sending/5387 "2016-09-19T21:44:54Z")
I am trying to send a segment email to about 60K contacts through Sparkpost’s SMPT. My best achievement was one email per two seconds so it would take me minimum a day and a half to complete. Is there anything I can… --- ## [Can not send email to segments with Mautic 2.1.1](https://forum.mautic.org/t/can-not-send-email-to-segments-with-mautic-2-1-1/5345)
**Author:** [@connorj10](https://forum.mautic.org/u/connorj10)\ **Replies:** 6\ **Last updated:** [September 19, 2016, 9:30pm UTC](https://forum.mautic.org/t/can-not-send-email-to-segments-with-mautic-2-1-1/5345 "2016-09-19T21:30:08Z")
Dear Mautic Community, After upgrading from 2.0 to 2.0.1 I received some slight visual errors with Mautic. Campaign triggered emails were sending perfectly fine along with emails to segments. The only visual is… --- ## [Mautic 1.x -\> 2.1.1 & Emails.](https://forum.mautic.org/t/mautic-1-x-2-1-1-emails/5271)
**Author:** [@brendanm](https://forum.mautic.org/u/brendanm)\ **Replies:** 6\ **Last updated:** [September 19, 2016, 7:55pm UTC](https://forum.mautic.org/t/mautic-1-x-2-1-1-emails/5271 "2016-09-19T19:55:07Z")
We’ve been holding off upgrading for several months due to a very active marketing period, but I’m now testing 2.1.1 on our dev environment to iron out the kinks before pushing to the live server. We use mautic to p… --- ## [500 Internal error on login page after upgrade](https://forum.mautic.org/t/500-internal-error-on-login-page-after-upgrade/5289)
**Author:** [@dellabella](https://forum.mautic.org/u/dellabella)\ **Replies:** 2\ **Last updated:** [September 19, 2016, 7:47pm UTC](https://forum.mautic.org/t/500-internal-error-on-login-page-after-upgrade/5289 "2016-09-19T19:47:27Z")
Hi - I upgraded from 1.4 to 2.1 - no errors during the upgrade. When I want to log back in I get the Error 500 internal server error. Can’t log in Checked my error logs in my files found this error \[Mon Sep 12 09:1… --- ## [Dynamic Content issue](https://forum.mautic.org/t/dynamic-content-issue/5388)
**Author:** [@trevor.rubinoff](https://forum.mautic.org/u/trevor.rubinoff)\ **Replies:** 1\ **Last updated:** [September 19, 2016, 6:47pm UTC](https://forum.mautic.org/t/dynamic-content-issue/5388 "2016-09-19T18:47:52Z")
Hello, I am trying to follow the mautic video that shows how to insert dynamic content, but I am new to code and am not sure where I should put the unique segment so that it shows up on my landing page. Could a… --- ## [Staging Mautic - what did I miss?](https://forum.mautic.org/t/staging-mautic-what-did-i-miss/5381)
**Author:** [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Replies:** 1\ **Last updated:** [September 19, 2016, 1:29pm UTC](https://forum.mautic.org/t/staging-mautic-what-did-i-miss/5381 "2016-09-19T13:29:31Z")
In order to test upgrade a mautic instance, I want to duplicate the installation: I created another subdomain. I copied all files. I copied the database. I connected the installation to the beta database through… --- ## [Report click](https://forum.mautic.org/t/report-click/3568)
**Author:** [@gameforfun](https://forum.mautic.org/u/gameforfun)\ **Replies:** 4\ **Last updated:** [September 19, 2016, 12:07pm UTC](https://forum.mautic.org/t/report-click/3568 "2016-09-19T12:07:08Z")
I would like to understand how I can create a lead report click on emails that are sent. --- ## [Responsive form](https://forum.mautic.org/t/responsive-form/5314)
**Author:** [@sofia](https://forum.mautic.org/u/sofia)\ **Replies:** 5\ **Last updated:** [September 18, 2016, 4:07pm UTC](https://forum.mautic.org/t/responsive-form/5314 "2016-09-18T16:07:00Z")
Hi I have a form, defined as min-height 300px, height 100% and does not appear well in mobile (i am using an iphone). Please check it out here: http://mka.smartlaunch.pt/fuckup-nights-sign-up The code is Co… [Previous page](https://forum.mautic.org/c/support/8.md?page=263) [Next page](https://forum.mautic.org/c/support/8.md?page=265)