# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=265 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 266 --- ## [Form loads on desktop, but it does not load on ipad/iphone](https://forum.mautic.org/t/form-loads-on-desktop-but-it-does-not-load-on-ipad-iphone/5253)
**Author:** [@sofia](https://forum.mautic.org/u/sofia)\ **Replies:** 3\ **Last updated:** [September 18, 2016, 1:11pm UTC](https://forum.mautic.org/t/form-loads-on-desktop-but-it-does-not-load-on-ipad-iphone/5253 "2016-09-18T13:11:55Z")
I have a form on my site that works perfectly on desktop, although it does not load on ipad and iphone. Can someone give me a hand? See here: https://smartlaunch.pt/hidden/hidden --- ## [API integration and custom emails](https://forum.mautic.org/t/api-integration-and-custom-emails/5374)
**Author:** [@gpstefanov](https://forum.mautic.org/u/gpstefanov)\ **Replies:** 1\ **Last updated:** [September 17, 2016, 7:20am UTC](https://forum.mautic.org/t/api-integration-and-custom-emails/5374 "2016-09-17T07:20:22Z")
Hello all, I am using Mautic fo a few weeks now. All is good so far, however I have a few questions regarding the API integration. I am running an ecommerce website and would like to change the score of a lead … --- ## [Mail merger is missing in Email template](https://forum.mautic.org/t/mail-merger-is-missing-in-email-template/5372)
**Author:** [@mycloudhospitality](https://forum.mautic.org/u/mycloudhospitality)\ **Replies:** 2\ **Last updated:** [September 17, 2016, 7:02am UTC](https://forum.mautic.org/t/mail-merger-is-missing-in-email-template/5372 "2016-09-17T07:02:05Z")
I am using mautic.net I am not able to mail merge first name in email template, earlier in builder there was a option but now I dont see that, please guide me where is the option to mail merge --- ## [how to apply changes in prod](https://forum.mautic.org/t/how-to-apply-changes-in-prod/5361)
**Author:** [@balkee](https://forum.mautic.org/u/balkee)\ **Replies:** 3\ **Last updated:** [September 15, 2016, 6:18pm UTC](https://forum.mautic.org/t/how-to-apply-changes-in-prod/5361 "2016-09-15T18:18:48Z")
We made a few custom code changes on our local version, it works in dev, but the application is not fully functional in production after copying and clearing the cache; such as dashboard doesn’t display, menus don’t ex… --- ## [Emails going to junk/spam with cloud-hosted Mautic](https://forum.mautic.org/t/emails-going-to-junk-spam-with-cloud-hosted-mautic/5362)
**Author:** [@profitness777](https://forum.mautic.org/u/profitness777)\ **Replies:** 1\ **Last updated:** [September 15, 2016, 5:48pm UTC](https://forum.mautic.org/t/emails-going-to-junk-spam-with-cloud-hosted-mautic/5362 "2016-09-15T17:48:01Z")
Hello, I’ve been trying to figure this out for a while now and I have no idea why. I’ve been sending test emails through the Cloud Mautic or also known as mautic.net to my Hotmail and Gmail accounts. The… --- ## [Campaigns not working in V2.1.1](https://forum.mautic.org/t/campaigns-not-working-in-v2-1-1/5158)
**Author:** [@raymondkent](https://forum.mautic.org/u/raymondkent)\ **Replies:** 5\ **Last updated:** [September 15, 2016, 1:03pm UTC](https://forum.mautic.org/t/campaigns-not-working-in-v2-1-1/5158 "2016-09-15T13:03:40Z")
Does any one have the latest version of mautic working correctly? Since the upgrade from 2.1.0 I am struggling to get campaigns to trigger. I have 3 campaigns. The oldest one built in V1.3.x is working, but the… --- ## [Again translation: How to deliver the correct version of "Unsubscribed confirmation message"](https://forum.mautic.org/t/again-translation-how-to-deliver-the-correct-version-of-unsubscribed-confirmation-message/5360)
**Author:** [@mautic\_user](https://forum.mautic.org/u/mautic_user)\ **Replies:** 1\ **Last updated:** [September 15, 2016, 12:41pm UTC](https://forum.mautic.org/t/again-translation-how-to-deliver-the-correct-version-of-unsubscribed-confirmation-message/5360 "2016-09-15T12:41:06Z")
When a user unsubscribes, he will be forwarded to the website containing the text token “Unsubscribed confirmation message”. How can it be done so that the user gets this message in the language he is able to understand?… --- ## [Social monitoring: twitter question](https://forum.mautic.org/t/social-monitoring-twitter-question/5353)
**Author:** [@Maartenk](https://forum.mautic.org/u/Maartenk)\ **Replies:** 1\ **Last updated:** [September 15, 2016, 11:15am UTC](https://forum.mautic.org/t/social-monitoring-twitter-question/5353 "2016-09-15T11:15:32Z")
Hello Mautic Community, Thank you for the program and support! I had the following question: When using social monitoring to find people tweeting certain hashtags, I would like to download their handle, tw… --- ## [Sending emails - it's a joke? 10 emails per hour?](https://forum.mautic.org/t/sending-emails-its-a-joke-10-emails-per-hour/5352)
**Author:** [@max239](https://forum.mautic.org/u/max239)\ **Replies:** 1\ **Last updated:** [September 15, 2016, 10:18am UTC](https://forum.mautic.org/t/sending-emails-its-a-joke-10-emails-per-hour/5352 "2016-09-15T10:18:35Z")
I got new installation of Mautic. I don’t want to tune crontab, I just want to send emails. I loaded a thousand emails contact, but they are sending 10 emails per hour. Is it joke? Where can I see a queue? How can I pus… --- ## [Tracking emails send from Mautic](https://forum.mautic.org/t/tracking-emails-send-from-mautic/5350)
**Author:** [@vectorbross](https://forum.mautic.org/u/vectorbross)\ **Replies:** 1\ **Last updated:** [September 15, 2016, 9:24am UTC](https://forum.mautic.org/t/tracking-emails-send-from-mautic/5350 "2016-09-15T09:24:21Z")
I added 2 contacts in Mautic (2 collegues of me) and send out an e-mail with a link. The goal is that when the contact clicks on a link and visits a certain page on a website a second e-mail will be send to the contact. … --- ## [Segmenting contacts](https://forum.mautic.org/t/segmenting-contacts/5349)
**Author:** [@Svet\_Zitrka](https://forum.mautic.org/u/Svet_Zitrka)\ **Replies:** 1\ **Last updated:** [September 15, 2016, 8:23am UTC](https://forum.mautic.org/t/segmenting-contacts/5349 "2016-09-15T08:23:20Z")
Is there a list somewhere, under which all parameters can segment your contacts. I could use options such as UTM equipment time on site or the source from which it came page. Thanks so much for the response… --- ## [E-mail editor - no toolbar](https://forum.mautic.org/t/e-mail-editor-no-toolbar/5338)
**Author:** [@netram](https://forum.mautic.org/u/netram)\ **Replies:** 2\ **Last updated:** [September 15, 2016, 6:34am UTC](https://forum.mautic.org/t/e-mail-editor-no-toolbar/5338 "2016-09-15T06:34:44Z")
FIRST: I use the cloud version of mautic. I am using https://drive.google.com/file/d/0B-xh9Kfn5X4oNV85YllNd3N3VHc/view?usp=sharing as my e-mail template. Is based upon really simple responsive HTML template (https:/… --- ## [How to Increase RAM](https://forum.mautic.org/t/how-to-increase-ram/5333)
**Author:** [@ryanwallace](https://forum.mautic.org/u/ryanwallace)\ **Replies:** 3\ **Last updated:** [September 15, 2016, 1:54am UTC](https://forum.mautic.org/t/how-to-increase-ram/5333 "2016-09-15T01:54:01Z")
After installing plugins I get a 500 Internal Server Error I know I need to increase RAM, I just have no idea how. I put a php.ini file in the root directory but that did not work. This is a newby question, but… --- ## [2.1.1 does not work on shared hosting](https://forum.mautic.org/t/2-1-1-does-not-work-on-shared-hosting/5336)
**Author:** [@Mautic123](https://forum.mautic.org/u/Mautic123)\ **Replies:** 4\ **Last updated:** [September 14, 2016, 2:48pm UTC](https://forum.mautic.org/t/2-1-1-does-not-work-on-shared-hosting/5336 "2016-09-14T14:48:45Z")
I’m using shared hosting and have installed cron jobs properly trough Cpanel /usr/local/cpanel/3rdparty/bin/php /home/username/public\_html/mautic/app/console mautic:segments:update /usr/local/cpanel/3rdparty/bin/php … --- ## [Email not possible to select in campaign; problems with segemtns](https://forum.mautic.org/t/email-not-possible-to-select-in-campaign-problems-with-segemtns/5342)
**Author:** [@mautic\_user](https://forum.mautic.org/u/mautic_user)\ **Replies:** 1\ **Last updated:** [September 14, 2016, 1:45pm UTC](https://forum.mautic.org/t/email-not-possible-to-select-in-campaign-problems-with-segemtns/5342 "2016-09-14T13:45:18Z")
We want to use Mautic in our company, coming from another Email-Marketing-Software we used for years. Setup went well, but now I have various problems when building the first campaign: I made a new email. I am able… --- ## [Contact List](https://forum.mautic.org/t/contact-list/5341)
**Author:** [@guy.behar](https://forum.mautic.org/u/guy.behar)\ **Replies:** 1\ **Last updated:** [September 14, 2016, 12:50pm UTC](https://forum.mautic.org/t/contact-list/5341 "2016-09-14T12:50:53Z")
hi there I want to manage 2 different contact list. I manage 2 different companies from different industries and characteristic. totally 2 different field sets. how do i do it? i come from mailchimp, where… --- ## [Mautic server side tracking?](https://forum.mautic.org/t/mautic-server-side-tracking/4747)
**Author:** [@boognish](https://forum.mautic.org/u/boognish)\ **Replies:** 4\ **Last updated:** [September 14, 2016, 9:03am UTC](https://forum.mautic.org/t/mautic-server-side-tracking/4747 "2016-09-14T09:03:20Z")
What I’d like to do… Set up a Mautic server side tracking script, use it to send a virtual ‘payment complete’ pageview to Mautic. When this virtual pageview occurs, it updates the contacts ‘Stage’ to ‘Paid’ using a … --- ## [Campaign Builder](https://forum.mautic.org/t/campaign-builder/5335)
**Author:** [@Paris](https://forum.mautic.org/u/Paris)\ **Replies:** 1\ **Last updated:** [September 14, 2016, 2:05am UTC](https://forum.mautic.org/t/campaign-builder/5335 "2016-09-14T02:05:33Z")
Newbie here, but when I open my campaign builder it doesn’t have the option boxes along the right side of the campaign builder like shown in all the videos I have watched regarding how to set up and implement a campaign.… --- ## [Emails not going out](https://forum.mautic.org/t/emails-not-going-out/5334)
**Author:** [@tpsmktg](https://forum.mautic.org/u/tpsmktg)\ **Replies:** 1\ **Last updated:** [September 13, 2016, 11:21pm UTC](https://forum.mautic.org/t/emails-not-going-out/5334 "2016-09-13T23:21:36Z")
I’ve searched this forum, and it seems to be a common problem, but I don’t see a solution to my situation. Help would be appreciated. I just set up a new installation of Mautic 2.1.1 on a subdomain on a shared serve… --- ## [monitored inbox](https://forum.mautic.org/t/monitored-inbox/3034)
**Author:** [@mmelon](https://forum.mautic.org/u/mmelon)\ **Replies:** 6\ **Last updated:** [September 13, 2016, 8:26pm UTC](https://forum.mautic.org/t/monitored-inbox/3034 "2016-09-13T20:26:45Z")
Hi, I have the bitnami mautic app deployed on a droplet with digital ocean. I am using postfix to send email. so far so good. If I wanted to use postfix to send, but specify a gmail account and address as the reply … --- ## [Email images refusing to load](https://forum.mautic.org/t/email-images-refusing-to-load/5325)
**Author:** [@emma](https://forum.mautic.org/u/emma)\ **Replies:** 3\ **Last updated:** [September 13, 2016, 7:43pm UTC](https://forum.mautic.org/t/email-images-refusing-to-load/5325 "2016-09-13T19:43:43Z")
Hi there, I’m new to Mautic and am trying to send some emails. Images that I’ve placed throughout the emails are refusing to load. I’ve tried different emails addresses, and different email types (outlook, hotmail … --- ## [Emails not being sent](https://forum.mautic.org/t/emails-not-being-sent/4955)
**Author:** [@pendeen560](https://forum.mautic.org/u/pendeen560)\ **Replies:** 2\ **Last updated:** [September 13, 2016, 6:55pm UTC](https://forum.mautic.org/t/emails-not-being-sent/4955 "2016-09-13T18:55:27Z")
Hi, My emails are not being sent. What does this error message suggest? Triggering events for campaign 2 Triggering first level events 0 total events(s) to be processed in batches of 100 0 event(s) e… --- ## [Date and IP in e-mail form results](https://forum.mautic.org/t/date-and-ip-in-e-mail-form-results/5322)
**Author:** [@bhcruz](https://forum.mautic.org/u/bhcruz)\ **Replies:** 1\ **Last updated:** [September 13, 2016, 5:20pm UTC](https://forum.mautic.org/t/date-and-ip-in-e-mail-form-results/5322 "2016-09-13T17:20:34Z")
Hello guys. How can I add the IP adrress and date in the e-mail form result after the form submission? Some tag like {formfield=email} or {leadfield=email}? Something like {date} and {ip}? Thanks! --- ## [Grab mail content from remote URL?](https://forum.mautic.org/t/grab-mail-content-from-remote-url/5302)
**Author:** [@Arjan](https://forum.mautic.org/u/Arjan)\ **Replies:** 2\ **Last updated:** [September 13, 2016, 5:14pm UTC](https://forum.mautic.org/t/grab-mail-content-from-remote-url/5302 "2016-09-13T17:14:21Z")
Hi, Just installed the tool, looks great, but I can’t seem to find any solution to grab content from a remote URL to create the mail content. We’ve got a blog with dynamic content. I’ve created a simple html-te… --- ## [Forma sencilla de como darse de baja en Mautic.](https://forum.mautic.org/t/forma-sencilla-de-como-darse-de-baja-en-mautic/5318)
**Author:** [@ninjoan](https://forum.mautic.org/u/ninjoan)\ **Replies:** 1\ **Last updated:** [September 13, 2016, 2:07pm UTC](https://forum.mautic.org/t/forma-sencilla-de-como-darse-de-baja-en-mautic/5318 "2016-09-13T14:07:35Z")
Traducción al español del artículo original publicado en inglés. Hola chicos/chicas voy a compartir una forma de como crear un sistema de darse de baja de Mautic. https://medium.com/@NinJoan/forma-sencilla-de-como… --- ## [One off campaigns in SMS and Push](https://forum.mautic.org/t/one-off-campaigns-in-sms-and-push/5317)
**Author:** [@ankitpr89](https://forum.mautic.org/u/ankitpr89)\ **Replies:** 2\ **Last updated:** [September 13, 2016, 12:08pm UTC](https://forum.mautic.org/t/one-off-campaigns-in-sms-and-push/5317 "2016-09-13T12:08:50Z")
I could see email campaigns can be sent as one off to email segments; but, why this option is not available with SMS and Push notifications? --- ## [Segments](https://forum.mautic.org/t/segments/5293)
**Author:** [@vectorbross](https://forum.mautic.org/u/vectorbross)\ **Replies:** 4\ **Last updated:** [September 13, 2016, 12:08pm UTC](https://forum.mautic.org/t/segments/5293 "2016-09-13T12:08:11Z")
I made a segment ‘leads’ and added a contact with a tag ‘lead’. I then tried to filter the contact into a segment with the tag value ‘lead’ but the contact doesn’t show up in the segment ‘Leads’. Did i do something wrong… --- ## [AB tests aren't sending, PHP error, our marketing is on pause](https://forum.mautic.org/t/ab-tests-arent-sending-php-error-our-marketing-is-on-pause/5305)
**Author:** [@PatMifsud](https://forum.mautic.org/u/PatMifsud)\ **Replies:** 1\ **Last updated:** [September 12, 2016, 10:06pm UTC](https://forum.mautic.org/t/ab-tests-arent-sending-php-error-our-marketing-is-on-pause/5305 "2016-09-12T22:06:02Z")
Hey there, We’re having some issues sending out AB tests at the moment. Using a typical batch amount (100, 50, 30 etc) the emails just fail to send, the progress bar sitting at 0/700 indefinitely. Using something real… --- ## [Update contact with data from form](https://forum.mautic.org/t/update-contact-with-data-from-form/4283)
**Author:** [@claudio](https://forum.mautic.org/u/claudio)\ **Replies:** 2\ **Last updated:** [September 12, 2016, 6:34pm UTC](https://forum.mautic.org/t/update-contact-with-data-from-form/4283 "2016-09-12T18:34:36Z")
The awesome Campaign Builder has an “Update Contact” action. Is there a way to update a contact’s field with data from a form only if a condition is met? --- ## [Directory must be writable](https://forum.mautic.org/t/directory-must-be-writable/5288)
**Author:** [@McDuck4](https://forum.mautic.org/u/McDuck4)\ **Replies:** 2\ **Last updated:** [September 12, 2016, 6:23pm UTC](https://forum.mautic.org/t/directory-must-be-writable/5288 "2016-09-12T18:23:15Z")
Hello I am trying to get Mauric installed on my domain. I transfered all the files through ftp. When I open the folder I have the Mauric in, I get this error: We have detected 1 major problems. You must fix the… [Previous page](https://forum.mautic.org/c/support/8.md?page=264) [Next page](https://forum.mautic.org/c/support/8.md?page=266)