# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=266 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 267 --- ## [Segment Logic](https://forum.mautic.org/t/segment-logic/5300)
**Author:** [@pcantellow](https://forum.mautic.org/u/pcantellow)\ **Replies:** 2\ **Last updated:** [September 12, 2016, 12:19pm UTC](https://forum.mautic.org/t/segment-logic/5300 "2016-09-12T12:19:23Z")
Hi, Can someone please explain the logic behind segments and tags. We have four versions of our products, and we would like to email people with certain versions and a certain number of versions. E.g. a user with ve… --- ## [Problem with Social Media Integration](https://forum.mautic.org/t/problem-with-social-media-integration/2385)
**Author:** [@leynjin](https://forum.mautic.org/u/leynjin)\ **Replies:** 12\ **Last updated:** [September 12, 2016, 10:54am UTC](https://forum.mautic.org/t/problem-with-social-media-integration/2385 "2016-09-12T10:54:22Z")
Hi Everyone, Im having a trouble upon the integration of Social Networking on my site. Under my social Plugins, I have succeeded on my facebook authorization but when I tried to add on one of my leads Facebook Accou… --- ## [Add point, not working in php7. working in php5.6.](https://forum.mautic.org/t/add-point-not-working-in-php7-working-in-php5-6/5291)
**Author:** [@irieyuusuke](https://forum.mautic.org/u/irieyuusuke)\ **Replies:** 1\ **Last updated:** [September 12, 2016, 7:10am UTC](https://forum.mautic.org/t/add-point-not-working-in-php7-working-in-php5-6/5291 "2016-09-12T07:10:29Z")
Add point, not working in php7 ? working in php5.6. Maybe --- ## [Edit lead causing error](https://forum.mautic.org/t/edit-lead-causing-error/1999)
**Author:** [@wbuist](https://forum.mautic.org/u/wbuist)\ **Replies:** 19\ **Last updated:** [September 12, 2016, 6:21am UTC](https://forum.mautic.org/t/edit-lead-causing-error/1999 "2016-09-12T06:21:18Z")
I find that I can’t edit leads. The system is reporting a 500 Internal Server Error on any record which has an email address. Any ideas what the issue is? --- ## [mautic 2.0.0 - contacts in the segment did not link to campaign](https://forum.mautic.org/t/mautic-2-0-0-contacts-in-the-segment-did-not-link-to-campaign/3878)
**Author:** [@bangdv3](https://forum.mautic.org/u/bangdv3)\ **Replies:** 10\ **Last updated:** [September 12, 2016, 4:25am UTC](https://forum.mautic.org/t/mautic-2-0-0-contacts-in-the-segment-did-not-link-to-campaign/3878 "2016-09-12T04:25:35Z")
I follow documentation: 1- installed mautic 2.0.0, add cronjob, tested sending custom email OK 2- added contacts and manual set segment for the contacts successfully. 3- added a campaign. In campaign buider, I set… --- ## [Mautic Installer Error](https://forum.mautic.org/t/mautic-installer-error/5286)
**Author:** [@Paris](https://forum.mautic.org/u/Paris)\ **Replies:** 3\ **Last updated:** [September 11, 2016, 9:53pm UTC](https://forum.mautic.org/t/mautic-installer-error/5286 "2016-09-11T21:53:51Z")
A tiny bit of skill, but only enough to be annoying because I can not figure this out. Thank you in advance for your assistance. Loading onto hostgator baby croc plan (so unlimited domains/subdomains for me) loa… --- ## [Reverse spooled emails](https://forum.mautic.org/t/reverse-spooled-emails/5287)
**Author:** [@jazzerman](https://forum.mautic.org/u/jazzerman)\ **Replies:** 1\ **Last updated:** [September 11, 2016, 6:40pm UTC](https://forum.mautic.org/t/reverse-spooled-emails/5287 "2016-09-11T18:40:14Z")
Hi Guys! I’m wondering if there is a way to reverse a campaign trigger action when emails are spooled already for “email send” cron job. Basically there was a mistake made when a segment grabbed wrong contacts … --- ## [Page visit -\> No points added](https://forum.mautic.org/t/page-visit-no-points-added/5285)
**Author:** [@griemer](https://forum.mautic.org/u/griemer)\ **Replies:** 1\ **Last updated:** [September 11, 2016, 11:51am UTC](https://forum.mautic.org/t/page-visit-no-points-added/5285 "2016-09-11T11:51:10Z")
Contacts are clicking on a link in a mail that was sent from my campaign, but no points are added. When I look at the contacts history, I can see that they visited pages. When I click on ‘Custom email…’ in the histor… --- ## [Can't access from my home network](https://forum.mautic.org/t/cant-access-from-my-home-network/5284)
**Author:** [@kymrow](https://forum.mautic.org/u/kymrow)\ **Replies:** 1\ **Last updated:** [September 11, 2016, 4:00am UTC](https://forum.mautic.org/t/cant-access-from-my-home-network/5284 "2016-09-11T04:00:56Z")
Hi All I was going along great in the office, having installed mautic and was starting to design everything up. I decided to do a bit of work from home, and when I try to go to our mautic host page, I get this:- … --- ## [Campaigns not working](https://forum.mautic.org/t/campaigns-not-working/5279)
**Author:** [@Luisfm](https://forum.mautic.org/u/Luisfm)\ **Replies:** 2\ **Last updated:** [September 10, 2016, 8:36pm UTC](https://forum.mautic.org/t/campaigns-not-working/5279 "2016-09-10T20:36:24Z")
hey guys, i’m having some trouble mautic last version. When a lead sign up into a campaign it doesn’t receive the email or adjust points. In the contact history it show the email from the campaign was sent bu… --- ## [Basic email text editing](https://forum.mautic.org/t/basic-email-text-editing/5277)
**Author:** [@pathrider](https://forum.mautic.org/u/pathrider)\ **Replies:** 2\ **Last updated:** [September 10, 2016, 11:59am UTC](https://forum.mautic.org/t/basic-email-text-editing/5277 "2016-09-10T11:59:26Z")
Maybe I am missing something, but I find that you cannot do basic email text editing with Mautic. For instance, I find that line spacing for paragraphs of text defaults to double line spacing. I see no way to make that… --- ## [Creating/editing emails in version 2.0](https://forum.mautic.org/t/creating-editing-emails-in-version-2-0/4819)
**Author:** [@pathrider](https://forum.mautic.org/u/pathrider)\ **Replies:** 3\ **Last updated:** [September 9, 2016, 7:17pm UTC](https://forum.mautic.org/t/creating-editing-emails-in-version-2-0/4819 "2016-09-09T19:17:15Z")
We have just started working with version 2.0. In creating/editing emails, I do not see how to do basic editing tasks such as single spacing vs. double spacing. I also cannot see how to insert fields from the contact r… --- ## [Email opens not tracked with active "Opens an email" point action](https://forum.mautic.org/t/email-opens-not-tracked-with-active-opens-an-email-point-action/5274)
**Author:** [@jwrobbs](https://forum.mautic.org/u/jwrobbs)\ **Replies:** 1\ **Last updated:** [September 9, 2016, 2:52pm UTC](https://forum.mautic.org/t/email-opens-not-tracked-with-active-opens-an-email-point-action/5274 "2016-09-09T14:52:55Z")
Email opens not tracked with active “Opens an email” point action. Email opens are tracked with other actions or if the “opens an email” action is unpublished. I have no idea where to start trouble shooting thi… --- ## [Stop campaign while sending](https://forum.mautic.org/t/stop-campaign-while-sending/5275)
**Author:** [@griemer](https://forum.mautic.org/u/griemer)\ **Replies:** 1\ **Last updated:** [September 9, 2016, 1:22pm UTC](https://forum.mautic.org/t/stop-campaign-while-sending/5275 "2016-09-09T13:22:27Z")
I have a campaign and added too many email addresses to the segment it is watching because of a wrong filter. It looks like that the campaign stops sending emails when I unpublish the campaign, which is what I want. … --- ## [Inconsistent page hit tracking/scoring](https://forum.mautic.org/t/inconsistent-page-hit-tracking-scoring/5272)
**Author:** [@ultroconsulting](https://forum.mautic.org/u/ultroconsulting)\ **Replies:** 1\ **Last updated:** [September 9, 2016, 10:55am UTC](https://forum.mautic.org/t/inconsistent-page-hit-tracking-scoring/5272 "2016-09-09T10:55:11Z")
Hello; I’ve set up two point actions one for each visit to specific URL. Here’s the problem: visits to https://mydomain.com are not recorded and obviously no point added to the contacts page hits by anonymou… --- ## [Installation Issue: Error code](https://forum.mautic.org/t/installation-issue-error-code/4751)
**Author:** [@lead2crm](https://forum.mautic.org/u/lead2crm)\ **Replies:** 13\ **Last updated:** [September 9, 2016, 10:23am UTC](https://forum.mautic.org/t/installation-issue-error-code/4751 "2016-09-09T10:23:30Z")
I unzip the package and then uploaded the files to my desired location. This took a long time to do and I got several notifications from my FTP server saying “file already exists, overwrite?”, to each I said yes. On… --- ## [Where are the form actions](https://forum.mautic.org/t/where-are-the-form-actions/5264)
**Author:** [@griemer](https://forum.mautic.org/u/griemer)\ **Replies:** 3\ **Last updated:** [September 9, 2016, 6:32am UTC](https://forum.mautic.org/t/where-are-the-form-actions/5264 "2016-09-09T06:32:37Z")
I have a fresh local Mautic install, but it seems the form actions have disappeared. In the hosted Mautic when editing a form, there is an Action tab, see image from the Docs . My local install does not have that. --- ## [Can not create campaign](https://forum.mautic.org/t/can-not-create-campaign/3407)
**Author:** [@ketnoi24](https://forum.mautic.org/u/ketnoi24)\ **Replies:** 4\ **Last updated:** [September 8, 2016, 8:39pm UTC](https://forum.mautic.org/t/can-not-create-campaign/3407 "2016-09-08T20:39:08Z")
Hello, I have installed and are experiencing Mautic failure to create a new campaign issue I can not create the campaign with such errors in the pictures and the text below At least one event is required. Use the L… --- ## [Search by Tags](https://forum.mautic.org/t/search-by-tags/5254)
**Author:** [@ethanzinho](https://forum.mautic.org/u/ethanzinho)\ **Replies:** 3\ **Last updated:** [September 8, 2016, 5:10pm UTC](https://forum.mautic.org/t/search-by-tags/5254 "2016-09-08T17:10:19Z")
I’m uploading lists (CSV) and added tags using Mautic to some of them so that I could find particular users within each segment. But now I can’t find any way to find or filter contacts by tags (already tried searching fo… --- ## [Email formatting error](https://forum.mautic.org/t/email-formatting-error/5267)
**Author:** [@moreiradani](https://forum.mautic.org/u/moreiradani)\ **Replies:** 1\ **Last updated:** [September 8, 2016, 2:02pm UTC](https://forum.mautic.org/t/email-formatting-error/5267 "2016-09-08T14:02:42Z")
Hi. I need help with a problem (it’s probably very basic, I am not an advanced user, but I can’t fix it): when I use the “rounded” and “inline” functions in imagens in the e-mail buider, it looks ok in the editor, b… --- ## [Could not create transliterator with ID "Any-Latin; Latin-ASCII"](https://forum.mautic.org/t/could-not-create-transliterator-with-id-any-latin-latin-ascii/5060)
**Author:** [@JBG](https://forum.mautic.org/u/JBG)\ **Replies:** 2\ **Last updated:** [September 8, 2016, 12:10pm UTC](https://forum.mautic.org/t/could-not-create-transliterator-with-id-any-latin-latin-ascii/5060 "2016-09-08T12:10:31Z")
while working on a new form I got this when integrating thr form to my website : Warning: transliterator\_transliterate(): Could not create transliterator with ID “Any-Latin; Latin-ASCII” (transliterator\_create: unable … --- ## [Restrict IP Address](https://forum.mautic.org/t/restrict-ip-address/5262)
**Author:** [@rttrinidad](https://forum.mautic.org/u/rttrinidad)\ **Replies:** 1\ **Last updated:** [September 8, 2016, 9:54am UTC](https://forum.mautic.org/t/restrict-ip-address/5262 "2016-09-08T09:54:32Z")
Hi Guys, Need help here. I want to block all other IP address in accessing the backend of mautic email, only the IP addresses of our office is allowed to open it, please help me guys. Thanks a lot. --- ## [Installation FAILS -- clean 2.1 install](https://forum.mautic.org/t/installation-fails-clean-2-1-install/5044)
**Author:** [@gigcity](https://forum.mautic.org/u/gigcity)\ **Replies:** 4\ **Last updated:** [September 8, 2016, 8:05am UTC](https://forum.mautic.org/t/installation-fails-clean-2-1-install/5044 "2016-09-08T08:05:42Z")
Initial Installation problem… Hi Guys, I’m not even able to get to the initial installation screen. I’ve read the installation instructions, searched all over the forums, and have root to my server. I’m runni… --- ## [Campaign not triggering](https://forum.mautic.org/t/campaign-not-triggering/3418)
**Author:** [@chawen](https://forum.mautic.org/u/chawen)\ **Replies:** 19\ **Last updated:** [September 8, 2016, 6:27am UTC](https://forum.mautic.org/t/campaign-not-triggering/3418 "2016-09-08T06:27:22Z")
Thanks escopecz for the script that heiped me and many others with shared hosting provider to pin point the fault in the common problem of campaign not starting and no emails are sent. I still have the problem but runni… --- ## [Campaigns sends expired e-mail](https://forum.mautic.org/t/campaigns-sends-expired-e-mail/5252)
**Author:** [@diegopellucio](https://forum.mautic.org/u/diegopellucio)\ **Replies:** 1\ **Last updated:** [September 7, 2016, 2:13pm UTC](https://forum.mautic.org/t/campaigns-sends-expired-e-mail/5252 "2016-09-07T14:13:06Z")
Campaign I created a campaign like the image. The problema is: if a contact enter the segment at September 7, 2016 after 2:00 pm UTC and before September 7, 2016 3:00 pm UTC that contact receives E-mail\_001 an… --- ## [Cannot get a lead in EmailSubscriber](https://forum.mautic.org/t/cannot-get-a-lead-in-emailsubscriber/5249)
**Author:** [@cyanidiese](https://forum.mautic.org/u/cyanidiese)\ **Replies:** 1\ **Last updated:** [September 7, 2016, 2:00pm UTC](https://forum.mautic.org/t/cannot-get-a-lead-in-emailsubscriber/5249 "2016-09-07T14:00:07Z")
Hello everyone! Please help me understand some thing… I have EmailSubscriber class with method Code: static public function getSubscribedEvents() { return \[ EmailEvents::EMAIL\_ON\_SEND =\>… --- ## [Message Clipped](https://forum.mautic.org/t/message-clipped/2237)
**Author:** [@robarel](https://forum.mautic.org/u/robarel)\ **Replies:** 17\ **Last updated:** [September 7, 2016, 12:02pm UTC](https://forum.mautic.org/t/message-clipped/2237 "2016-09-07T12:02:01Z")
I am trying to just send a simple text based email when a user submits a form but when I test out this form I get a “\[Message clipped\] View entire message” in my email rather than the message itself. I have tried creati… --- ## [Poorly coupled Lead](https://forum.mautic.org/t/poorly-coupled-lead/5566)
**Author:** [@Svet\_Zitrka](https://forum.mautic.org/u/Svet_Zitrka)\ **Replies:** 2\ **Last updated:** [September 7, 2016, 11:15am UTC](https://forum.mautic.org/t/poorly-coupled-lead/5566 "2016-09-07T11:15:58Z")
Is there any way to disconnect a bad connection lead. In her LEAD I see the activities that we do that. --- ## [On Point Actions](https://forum.mautic.org/t/on-point-actions/5565)
**Author:** [@ultroconsulting](https://forum.mautic.org/u/ultroconsulting)\ **Replies:** 3\ **Last updated:** [September 7, 2016, 9:06am UTC](https://forum.mautic.org/t/on-point-actions/5565 "2016-09-07T09:06:59Z")
Hello; I set up a point action to add 2 points for contacts who visit the website. Does Mautic add the points only once or on every visit of the same contact? Thanks for any help. Best regards, Vic --- ## [HELP - Many New Issues - was working!](https://forum.mautic.org/t/help-many-new-issues-was-working/5552)
**Author:** [@Rich](https://forum.mautic.org/u/Rich)\ **Replies:** 4\ **Last updated:** [September 7, 2016, 2:53am UTC](https://forum.mautic.org/t/help-many-new-issues-was-working/5552 "2016-09-07T02:53:26Z")
I have a number of errors that seem unrelated but Mautic seems to have spawned a bunch of errors in different places. 1.) The “old” templates I created are not recognized by Mautic. 2.) Email seem to go our when u… [Previous page](https://forum.mautic.org/c/support/8.md?page=265) [Next page](https://forum.mautic.org/c/support/8.md?page=267)