# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=267 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 268 --- ## [Moving from Mautic.com to self-hosted?](https://forum.mautic.org/t/moving-from-mautic-com-to-self-hosted/5560)
**Author:** [@Dez](https://forum.mautic.org/u/Dez)\ **Replies:** 4\ **Last updated:** [September 6, 2016, 11:34pm UTC](https://forum.mautic.org/t/moving-from-mautic-com-to-self-hosted/5560 "2016-09-06T23:34:20Z")
Hi folks, How easy it it to export over all setting and data from a mautic.com account to a self-hosted version of Mautic? Are the two identical, and how do you export? Are there any issues doing this? … --- ## [Mautic campaign builder not working](https://forum.mautic.org/t/mautic-campaign-builder-not-working/5556)
**Author:** [@cacesa8931](https://forum.mautic.org/u/cacesa8931)\ **Replies:** 3\ **Last updated:** [September 6, 2016, 8:59pm UTC](https://forum.mautic.org/t/mautic-campaign-builder-not-working/5556 "2016-09-06T20:59:52Z")
I've just updated Mautic to latest version and i haven't been able to create a new campaign. This is a screenshot of campaign builder, the add a contact source button doesn't do anything when you click on it. Also t… --- ## [Database error i sending mail](https://forum.mautic.org/t/database-error-i-sending-mail/5551)
**Author:** [@Antonio\_Lazzari](https://forum.mautic.org/u/Antonio_Lazzari)\ **Replies:** 2\ **Last updated:** [September 6, 2016, 2:53pm UTC](https://forum.mautic.org/t/database-error-i-sending-mail/5551 "2016-09-06T14:53:06Z")
When I try to send an email I had this problems: \[2016-09-06 15:46:09\] mautic.CRITICAL: Uncaught PHP Exception DoctrineDBALExceptionUniqueConstraintViolationException: “An exception occurred while executing ‘INSERT INT… --- ## [Cannot save Email in Builder](https://forum.mautic.org/t/cannot-save-email-in-builder/5550)
**Author:** [@griemer](https://forum.mautic.org/u/griemer)\ **Replies:** 3\ **Last updated:** [September 6, 2016, 11:24am UTC](https://forum.mautic.org/t/cannot-save-email-in-builder/5550 "2016-09-06T11:24:29Z")
Just did a fresh install of Mautic. Created an email and change the color of a button in the Builder. Whe ni try to save the changes with 'Close builder ’ the spinner keeps spinning. In the developer console i see ‘l… --- ## [List Segmentation](https://forum.mautic.org/t/list-segmentation/5168)
**Author:** [@hughdean](https://forum.mautic.org/u/hughdean)\ **Replies:** 3\ **Last updated:** [September 6, 2016, 10:56am UTC](https://forum.mautic.org/t/list-segmentation/5168 "2016-09-06T10:56:49Z")
Hello, I am looking to create 32 Segmented list for emails. When people optin from my formsI want then to be segmented into different lists. Where do I create these 32 email lists within Mautic? Much Appr… --- ## [First Steps](https://forum.mautic.org/t/first-steps/5155)
**Author:** [@Raquel](https://forum.mautic.org/u/Raquel)\ **Replies:** 2\ **Last updated:** [September 6, 2016, 9:40am UTC](https://forum.mautic.org/t/first-steps/5155 "2016-09-06T09:40:25Z")
Hello, I’m starting on this web word. So I think my question is a little stupid. But It’s ok. I really need some help. I did the mautic download but I don’t Know how I put this on my dominian. I made the domain sett… --- ## [Maxmind organisation database](https://forum.mautic.org/t/maxmind-organisation-database/5543)
**Author:** [@Guillaume](https://forum.mautic.org/u/Guillaume)\ **Replies:** 1\ **Last updated:** [September 5, 2016, 7:36pm UTC](https://forum.mautic.org/t/maxmind-organisation-database/5543 "2016-09-05T19:36:43Z")
Hi everybody, I bought for another use (piwik) a Maxmind organisation database. It works pretty well to map a company behind and IP, and I was wondering if I can use it on Mautic, but it seems that I can’t. Am … --- ## [Filemanager shows "The directory / does not exist."](https://forum.mautic.org/t/filemanager-shows-the-directory-does-not-exist/5538)
**Author:** [@noreply](https://forum.mautic.org/u/noreply)\ **Replies:** 1\ **Last updated:** [September 5, 2016, 9:19am UTC](https://forum.mautic.org/t/filemanager-shows-the-directory-does-not-exist/5538 "2016-09-05T09:19:17Z")
Hi all, The filemanager was working fine problem previously. Suddenly it is showing “The directory / does not exist.”. There is no setting has been change in Mautic nor in the server. Anyone got any idea how to reso… --- ## [Setting the time on your own server](https://forum.mautic.org/t/setting-the-time-on-your-own-server/4871)
**Author:** [@Svet\_Zitrka](https://forum.mautic.org/u/Svet_Zitrka)\ **Replies:** 3\ **Last updated:** [September 4, 2016, 12:47pm UTC](https://forum.mautic.org/t/setting-the-time-on-your-own-server/4871 "2016-09-04T12:47:08Z")
How and where to properly set the time zone on your own server? Everything I set, but even so my time differs by two worthy. --- ## [lost on the update-path](https://forum.mautic.org/t/lost-on-the-update-path/5087)
**Author:** [@olafdammann](https://forum.mautic.org/u/olafdammann)\ **Replies:** 12\ **Last updated:** [September 3, 2016, 3:15pm UTC](https://forum.mautic.org/t/lost-on-the-update-path/5087 "2016-09-03T15:15:57Z")
Good evening I’m a bit lost on the update-path: I run the 1.4.1 at my provider, he offers PHP 5.6.16 and 7.0.6 (5.6.19 is impossible there, they say) When I switch over to PHP7, Mautic 1.4.1 complains. Understand. … --- ## [how to make mass mail](https://forum.mautic.org/t/how-to-make-mass-mail/3685)
**Author:** [@valentyn-md](https://forum.mautic.org/u/valentyn-md)\ **Replies:** 7\ **Last updated:** [September 3, 2016, 2:59pm UTC](https://forum.mautic.org/t/how-to-make-mass-mail/3685 "2016-09-03T14:59:44Z")
Hi Team, sorry if I am taking your time, but I can’t find in documentation how I can just make bulk mass mail, I created campaign and just want to send emails to some list without any additional steps. Please clarify h… --- ## [1.4DB -\> 2.1?](https://forum.mautic.org/t/1-4db-2-1/5172)
**Author:** [@olafdammann](https://forum.mautic.org/u/olafdammann)\ **Replies:** 1\ **Last updated:** [September 3, 2016, 7:49am UTC](https://forum.mautic.org/t/1-4db-2-1/5172 "2016-09-03T07:49:19Z")
Is it possible, to import a 1.4.1DB into a running 2.1.1 Installation? --- ## [template Shortcut ?](https://forum.mautic.org/t/template-shortcut/5160)
**Author:** [@ekap34](https://forum.mautic.org/u/ekap34)\ **Replies:** 2\ **Last updated:** [September 2, 2016, 4:33pm UTC](https://forum.mautic.org/t/template-shortcut/5160 "2016-09-02T16:33:39Z")
Hi everyone ! Where can i find a list of all mautic template “shortcut”? by “shortcut” i mean these kind of text : {webview\_url} , {unsubscribe\_url} … my question is surely already answered but i just don’t know … --- ## [Regarding Landing Page and Email Template Themes?](https://forum.mautic.org/t/regarding-landing-page-and-email-template-themes/5162)
**Author:** [@hughdean](https://forum.mautic.org/u/hughdean)\ **Replies:** 3\ **Last updated:** [September 2, 2016, 2:53pm UTC](https://forum.mautic.org/t/regarding-landing-page-and-email-template-themes/5162 "2016-09-02T14:53:42Z")
Hello, I have two questions regarding LandingPage Themes and Email Template Themes. I have my own Landing Page Theme I want to upload into Mautic. Does any one know where I can upload my own Theme. How to do it… --- ## [Unsubscribe conflicts with templates](https://forum.mautic.org/t/unsubscribe-conflicts-with-templates/5166)
**Author:** [@farshad](https://forum.mautic.org/u/farshad)\ **Replies:** 1\ **Last updated:** [September 2, 2016, 1:53pm UTC](https://forum.mautic.org/t/unsubscribe-conflicts-with-templates/5166 "2016-09-02T13:53:09Z")
When I send emails using any template, it creates a link for unsubscribe that is not working. It is really important because the receivers of emails in any event should have the option to unsubscribe. Does anyone ha… --- ## [Internal Server Error 500](https://forum.mautic.org/t/internal-server-error-500/5163)
**Author:** [@Rashidmautic](https://forum.mautic.org/u/Rashidmautic)\ **Replies:** 2\ **Last updated:** [September 2, 2016, 1:24pm UTC](https://forum.mautic.org/t/internal-server-error-500/5163 "2016-09-02T13:24:03Z")
I am getting the following error on installation i have extracted the files in cpanel in mautic folder http://www.mydomain.in/mautic/ Internal Server Error The server encountered an internal error or … --- ## [Cron job error](https://forum.mautic.org/t/cron-job-error/5102)
**Author:** [@zevik](https://forum.mautic.org/u/zevik)\ **Replies:** 4\ **Last updated:** [September 2, 2016, 10:35am UTC](https://forum.mautic.org/t/cron-job-error/5102 "2016-09-02T10:35:07Z")
Hi, I’m getting this error in the cron jobs: Quote: Parse error: syntax error, unexpected ' any idea what thats mean and how fix this? Thanks. --- ## [Avatar Pictures - quick question](https://forum.mautic.org/t/avatar-pictures-quick-question/5159)
**Author:** [@Simpleton](https://forum.mautic.org/u/Simpleton)\ **Replies:** 1\ **Last updated:** [September 2, 2016, 9:13am UTC](https://forum.mautic.org/t/avatar-pictures-quick-question/5159 "2016-09-02T09:13:01Z")
I have connected my server install mautic to Zapier and this creates a new ‘lead’ when someone follows me on Twitter. It pulls the Twitter details through to mautic, but I am wondering if there is a way to automatically … --- ## [A/B testing stopped working](https://forum.mautic.org/t/a-b-testing-stopped-working/5049)
**Author:** [@ultroconsulting](https://forum.mautic.org/u/ultroconsulting)\ **Replies:** 4\ **Last updated:** [September 2, 2016, 8:27am UTC](https://forum.mautic.org/t/a-b-testing-stopped-working/5049 "2016-09-02T08:27:37Z")
Hello, We’re using a hosted Mautic and have been implementing A/B testing to most emails just fine. We’re currently using v2.1. And from the prior update to the current release split testing just stopped working. … --- ## [bounce settings, then our emails stoped](https://forum.mautic.org/t/bounce-settings-then-our-emails-stoped/5156)
**Author:** [@abdulfawad](https://forum.mautic.org/u/abdulfawad)\ **Replies:** 1\ **Last updated:** [September 2, 2016, 4:13am UTC](https://forum.mautic.org/t/bounce-settings-then-our-emails-stoped/5156 "2016-09-02T04:13:10Z")
Hi All, we have facing an issue on bounce email setting setup. if we set bounce settings, then our emails stoped. Please someone help us. V 2.1.1 Thanks --- ## [After upgrade Channels \>\> Emails page does not work](https://forum.mautic.org/t/after-upgrade-channels-emails-page-does-not-work/5150)
**Author:** [@lwdeddie](https://forum.mautic.org/u/lwdeddie)\ **Replies:** 5\ **Last updated:** [September 1, 2016, 5:58pm UTC](https://forum.mautic.org/t/after-upgrade-channels-emails-page-does-not-work/5150 "2016-09-01T17:58:08Z")
I performed a manual upgrade to Mautic 2.1 (mostly because none of the other upgrade methods worked) from a fresh 2.0 install. Everything seems fine EXCEPT for 2 pages that will not load: Channels \>\> Emails and … --- ## [Form ACTION URL contains /index.php causing a 403](https://forum.mautic.org/t/form-action-url-contains-index-php-causing-a-403/5151)
**Author:** [@marckell](https://forum.mautic.org/u/marckell)\ **Replies:** 1\ **Last updated:** [September 1, 2016, 2:23pm UTC](https://forum.mautic.org/t/form-action-url-contains-index-php-causing-a-403/5151 "2016-09-01T14:23:20Z")
I recently upgraded from 1.4.1 to 2.1.1. My previously working embedded forms no longer worked. I was getting a 403 error. Looking in the browser console, I noticed that they were being redirected as a POST to … --- ## [Salesforce Integration - Pulling contacts](https://forum.mautic.org/t/salesforce-integration-pulling-contacts/5141)
**Author:** [@alessandraexhale](https://forum.mautic.org/u/alessandraexhale)\ **Replies:** 2\ **Last updated:** [September 1, 2016, 11:43am UTC](https://forum.mautic.org/t/salesforce-integration-pulling-contacts/5141 "2016-09-01T11:43:10Z")
We have Mautic integrated with Salesforce however it is not pulling the contacts from Salesforce. The chron jobs are set up and the integration is complete. What could be causing this? --- ## [Landing Page Error](https://forum.mautic.org/t/landing-page-error/5116)
**Author:** [@petertl](https://forum.mautic.org/u/petertl)\ **Replies:** 5\ **Last updated:** [September 1, 2016, 5:04am UTC](https://forum.mautic.org/t/landing-page-error/5116 "2016-09-01T05:04:10Z")
Hello, I updated to 2.1.1 yesterday. Since then, the following error occurs: I navigate to Components \> Landing Pages I click New to create a new landing page I fill out the Title and Alias fields I select … --- ## [Video Gate Not Functioning](https://forum.mautic.org/t/video-gate-not-functioning/5142)
**Author:** [@BradGriffin](https://forum.mautic.org/u/BradGriffin)\ **Replies:** 1\ **Last updated:** [September 1, 2016, 12:33am UTC](https://forum.mautic.org/t/video-gate-not-functioning/5142 "2016-09-01T00:33:37Z")
Using Mautic 2.1, WordPress 4.6, php7, MariaDB, I got #^&(@-ing pissed at Cloudflare and shut it off completely, Genesis Framework 2.3.1, spider man undies, MariaDB, minimal plugins. whew, ok. Now that we’ve got tha… --- ## [Campaign event not firing immediate](https://forum.mautic.org/t/campaign-event-not-firing-immediate/5127)
**Author:** [@balkee](https://forum.mautic.org/u/balkee)\ **Replies:** 4\ **Last updated:** [August 31, 2016, 7:02pm UTC](https://forum.mautic.org/t/campaign-event-not-firing-immediate/5127 "2016-08-31T19:02:11Z")
Campaign event to send e-mail is set to run “immediate” but it always lists as being scheduled: Code: Product Info E-mail event will be triggered at Prod-Info August 31, 2016 5:49 am EDT Emails are configured to sen… --- ## [Secuence emails in campaing](https://forum.mautic.org/t/secuence-emails-in-campaing/5113)
**Author:** [@imap](https://forum.mautic.org/u/imap)\ **Replies:** 4\ **Last updated:** [August 31, 2016, 1:58pm UTC](https://forum.mautic.org/t/secuence-emails-in-campaing/5113 "2016-08-31T13:58:33Z")
When generating a campaign, after putting an action of sending mail, does not allow me to link other action then to send mail, options appear only decision or condition. Image: http://www.awesomescreenshot.com/ima… --- ## [setup in godaddy](https://forum.mautic.org/t/setup-in-godaddy/5133)
**Author:** [@kolamani](https://forum.mautic.org/u/kolamani)\ **Replies:** 2\ **Last updated:** [August 31, 2016, 11:39am UTC](https://forum.mautic.org/t/setup-in-godaddy/5133 "2016-08-31T11:39:46Z")
Hello Sir, Can you please suggest me how to host this in godaddy --- ## [Recommended server ram with large amount of contacts?](https://forum.mautic.org/t/recommended-server-ram-with-large-amount-of-contacts/5131)
**Author:** [@martinstrom](https://forum.mautic.org/u/martinstrom)\ **Replies:** 2\ **Last updated:** [August 31, 2016, 10:09am UTC](https://forum.mautic.org/t/recommended-server-ram-with-large-amount-of-contacts/5131 "2016-08-31T10:09:22Z")
Hi we have about 50.000 contacts in Mautic now with about 5 campaigns running so we send a lot of emails every day. Everything works but we have notice that Mautic have become very slow nowadays. We are running the serv… --- ## [IP lookup service](https://forum.mautic.org/t/ip-lookup-service/5050)
**Author:** [@meewosh88](https://forum.mautic.org/u/meewosh88)\ **Replies:** 5\ **Last updated:** [August 31, 2016, 8:54am UTC](https://forum.mautic.org/t/ip-lookup-service/5050 "2016-08-31T08:54:20Z")
Hi, when I click “Fetch IP Lookup Data Store” all the time I have this wheel saying that mautic is working/downloading: http://screencast.com/t/lqsbExqoQ How to check that GeoLite2 is downloaded? I left my… [Previous page](https://forum.mautic.org/c/support/8.md?page=266) [Next page](https://forum.mautic.org/c/support/8.md?page=268)