# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=268 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 269 --- ## [email and landing pages do not create](https://forum.mautic.org/t/email-and-landing-pages-do-not-create/5125)
**Author:** [@Guru\_do\_Consumidor](https://forum.mautic.org/u/Guru_do_Consumidor)\ **Replies:** 2\ **Last updated:** [August 31, 2016, 4:03am UTC](https://forum.mautic.org/t/email-and-landing-pages-do-not-create/5125 "2016-08-31T04:03:01Z")
good evening! I can not create landing pages and even create email in my Mautic, does anyone know what’s going on? Hplc to an email I seguio the following steps: I’m going in again; Choose the New email or New… --- ## [Follow up to email issue](https://forum.mautic.org/t/follow-up-to-email-issue/5126)
**Author:** [@Ben](https://forum.mautic.org/u/Ben)\ **Replies:** 1\ **Last updated:** [August 30, 2016, 11:52pm UTC](https://forum.mautic.org/t/follow-up-to-email-issue/5126 "2016-08-30T23:52:12Z")
Hi Caleb, Did you manage to get to the bottom of that issue with the system not sending emails to users after a form submission? Thanks, Ben. --- ## [{"error":"You do not have access to the requested area/action."}](https://forum.mautic.org/t/error-you-do-not-have-access-to-the-requested-area-action/5103)
**Author:** [@BradGriffin](https://forum.mautic.org/u/BradGriffin)\ **Replies:** 6\ **Last updated:** [August 30, 2016, 9:23pm UTC](https://forum.mautic.org/t/error-you-do-not-have-access-to-the-requested-area-action/5103 "2016-08-30T21:23:28Z")
Let’s try to make the most exhaustive and complete ticket here, ready? When I go to make a new form like this: http://screencast-o-matic.com/watch/cDjUFxjVwS I get an error of {“error”:“You do not have access to t… --- ## [I can't access configuration](https://forum.mautic.org/t/i-cant-access-configuration/5124)
**Author:** [@NP888](https://forum.mautic.org/u/NP888)\ **Replies:** 1\ **Last updated:** [August 30, 2016, 9:02pm UTC](https://forum.mautic.org/t/i-cant-access-configuration/5124 "2016-08-30T21:02:51Z")
Hi for any reasons I have no access to the configuration in the dashboard anymore. It was a new installation therefore I even re installed Mautic but without success. Does anyone have a solution? Also my php cu… --- ## [After updating mautic to 1.2.3 configuration error](https://forum.mautic.org/t/after-updating-mautic-to-1-2-3-configuration-error/3078)
**Author:** [@himanshukatyal23](https://forum.mautic.org/u/himanshukatyal23)\ **Replies:** 3\ **Last updated:** [August 30, 2016, 7:18pm UTC](https://forum.mautic.org/t/after-updating-mautic-to-1-2-3-configuration-error/3078 "2016-08-30T19:18:31Z")
Hi, We have have tried to update mautic to new release 1.2.3 but after successful update we are not able to access configuration part these are errors in server logs \[2015-12-28 08:49:48\] mautic.ERROR: PHP… --- ## [Fresh install Fatal error: Call to a member function has() on null in...](https://forum.mautic.org/t/fresh-install-fatal-error-call-to-a-member-function-has-on-null-in/5121)
**Author:** [@lwdeddie](https://forum.mautic.org/u/lwdeddie)\ **Replies:** 1\ **Last updated:** [August 30, 2016, 4:15pm UTC](https://forum.mautic.org/t/fresh-install-fatal-error-call-to-a-member-function-has-on-null-in/5121 "2016-08-30T16:15:10Z")
Got all green lights through the install process but got this fatal error upon attempting my first login. Fatal error: Call to a member function has() on null in… …/vendor/symfony/framework-bundle/Controller/Control… --- ## [IP lookup service](https://forum.mautic.org/t/ip-lookup-service/5115)
**Author:** [@meewosh88](https://forum.mautic.org/u/meewosh88)\ **Replies:** 1\ **Last updated:** [August 30, 2016, 1:26pm UTC](https://forum.mautic.org/t/ip-lookup-service/5115 "2016-08-30T13:26:10Z")
Hi, can you help me with IP service? https://www.mautic.org/community/index.php/5386-ip-lookup-service --- ## [Setting Up Email](https://forum.mautic.org/t/setting-up-email/5112)
**Author:** [@mitch](https://forum.mautic.org/u/mitch)\ **Replies:** 1\ **Last updated:** [August 29, 2016, 9:07pm UTC](https://forum.mautic.org/t/setting-up-email/5112 "2016-08-29T21:07:42Z")
Hello Community! I need help with getting email set up. My company is a Google Apps user, so we have Business Gmail. I know I can’t send too many emails through Gmail, or run the risk of getting shut down. So, can so… --- ## [Help Needed. Campaign Non-Action Decision Path Problem](https://forum.mautic.org/t/help-needed-campaign-non-action-decision-path-problem/5107)
**Author:** [@GeneL](https://forum.mautic.org/u/GeneL)\ **Replies:** 1\ **Last updated:** [August 29, 2016, 7:55pm UTC](https://forum.mautic.org/t/help-needed-campaign-non-action-decision-path-problem/5107 "2016-08-29T19:55:17Z")
Does anyone know what would cause Mautic (hosted version) to run a contact down the non-action initiated decision path (red points) of a published campaign even though the contact has engaged positively with the campaig… --- ## [No icons and slow after new install](https://forum.mautic.org/t/no-icons-and-slow-after-new-install/4927)
**Author:** [@damonatodd](https://forum.mautic.org/u/damonatodd)\ **Replies:** 5\ **Last updated:** [August 29, 2016, 3:12pm UTC](https://forum.mautic.org/t/no-icons-and-slow-after-new-install/4927 "2016-08-29T15:12:05Z")
I’ve got a new install and Mautic seems to be running slow and the icons that should be showing up in the menu and header are all just squares. Anyone have any ideas? --- ## [Desperate Help Needed Please](https://forum.mautic.org/t/desperate-help-needed-please/4778)
**Author:** [@Scalar](https://forum.mautic.org/u/Scalar)\ **Replies:** 20\ **Last updated:** [August 29, 2016, 1:33pm UTC](https://forum.mautic.org/t/desperate-help-needed-please/4778 "2016-08-29T13:33:00Z")
Ok so 4 months ago I started a project with Mautic and had endless problems with unreliability of campaigns not triggering their next actions from form submissions. After posting on here and doing further research, I de… --- ## [PHP Warning](https://forum.mautic.org/t/php-warning/5061)
**Author:** [@LukaP](https://forum.mautic.org/u/LukaP)\ **Replies:** 4\ **Last updated:** [August 29, 2016, 11:38am UTC](https://forum.mautic.org/t/php-warning/5061 "2016-08-29T11:38:49Z")
Hello, i´m trying to install mautic on the latest opensuse distribution. My Errors and Recommendations tell me: Install and enable the zip extension. This is required to allow Mautic to install language pa… --- ## [Do I still need to set up cron jobs?](https://forum.mautic.org/t/do-i-still-need-to-set-up-cron-jobs/5085)
**Author:** [@glmx](https://forum.mautic.org/u/glmx)\ **Replies:** 2\ **Last updated:** [August 29, 2016, 10:52am UTC](https://forum.mautic.org/t/do-i-still-need-to-set-up-cron-jobs/5085 "2016-08-29T10:52:39Z")
Hi, I have successfully installed Mautic on a shared hosting (Hostgator) and everything seems to be working fine but it seems that it is not sending emails. I tried to send out an email newsletter to about 1000 cont… --- ## [Downloading older version due to outdated PHP](https://forum.mautic.org/t/downloading-older-version-due-to-outdated-php/5068)
**Author:** [@smccown](https://forum.mautic.org/u/smccown)\ **Replies:** 4\ **Last updated:** [August 29, 2016, 10:46am UTC](https://forum.mautic.org/t/downloading-older-version-due-to-outdated-php/5068 "2016-08-29T10:46:53Z")
Is it possible for me to download an older version of Mautic since I’m not currently able to get anywhere above a 5.6 PHP version? I’m anxious to dive into this software! Please advise. Thanks! -Steve --- ## [Does mautic automatically exclude users in bounce email segment?](https://forum.mautic.org/t/does-mautic-automatically-exclude-users-in-bounce-email-segment/4686)
**Author:** [@chizuokagmail-com](https://forum.mautic.org/u/chizuokagmail-com)\ **Replies:** 6\ **Last updated:** [August 29, 2016, 5:17am UTC](https://forum.mautic.org/t/does-mautic-automatically-exclude-users-in-bounce-email-segment/4686 "2016-08-29T05:17:41Z")
Does mautic automatically exclude users in bounce email segment from being sent any more future mail, kind of like disable it, or do i need to explicitly or manually exclude? --- ## [How do i import data for "places"](https://forum.mautic.org/t/how-do-i-import-data-for-places/4715)
**Author:** [@chizuokagmail-com](https://forum.mautic.org/u/chizuokagmail-com)\ **Replies:** 3\ **Last updated:** [August 29, 2016, 5:16am UTC](https://forum.mautic.org/t/how-do-i-import-data-for-places/4715 "2016-08-29T05:16:59Z")
As a marketer its nice to know where the user came from… I am integrating my system with Mautic, and I use the REST API. Im curious, what data do i need to import to mautic to get the places tab to pop up? I pa… --- ## [How do i import emails as "bounced emails"](https://forum.mautic.org/t/how-do-i-import-emails-as-bounced-emails/4789)
**Author:** [@chizuokagmail-com](https://forum.mautic.org/u/chizuokagmail-com)\ **Replies:** 8\ **Last updated:** [August 29, 2016, 5:16am UTC](https://forum.mautic.org/t/how-do-i-import-emails-as-bounced-emails/4789 "2016-08-29T05:16:36Z")
I have a list of emails marked as bounced from my previous emailing system. How do i import them into mautic? I noticed a “do not contact field” with value “bouncecategory” and also the segment “bounced emails” which do … --- ## [Is there somewhere i can see the exact email that was sent to a user](https://forum.mautic.org/t/is-there-somewhere-i-can-see-the-exact-email-that-was-sent-to-a-user/5013)
**Author:** [@chizuokagmail-com](https://forum.mautic.org/u/chizuokagmail-com)\ **Replies:** 3\ **Last updated:** [August 29, 2016, 5:13am UTC](https://forum.mautic.org/t/is-there-somewhere-i-can-see-the-exact-email-that-was-sent-to-a-user/5013 "2016-08-29T05:13:12Z")
Is there somewhere i can see the exact email that was already sent to a user with all the parameters already filled in? For the life of me I somehow remember that i could do this but I can’t find it anymore. (Or maybe i … --- ## [Reporting issues with official Mautic hosted service?](https://forum.mautic.org/t/reporting-issues-with-official-mautic-hosted-service/5099)
**Author:** [@lightweight](https://forum.mautic.org/u/lightweight)\ **Replies:** 1\ **Last updated:** [August 29, 2016, 12:35am UTC](https://forum.mautic.org/t/reporting-issues-with-official-mautic-hosted-service/5099 "2016-08-29T00:35:36Z")
If my organisation is a user of the hosted Mautic service (i.e. we pay for our own Mautic-hosted subdomain, running the current stable version of Mautic), where should we be submitting bug reports? I’ve tried here in the… --- ## [Monitored Inbox Settings --\>Test --\>Error communicating with the IMAP server: Certificate failure](https://forum.mautic.org/t/monitored-inbox-settings-test-error-communicating-with-the-imap-server-certificate-failure/5067)
**Author:** [@coh998](https://forum.mautic.org/u/coh998)\ **Replies:** 4\ **Last updated:** [August 28, 2016, 6:29pm UTC](https://forum.mautic.org/t/monitored-inbox-settings-test-error-communicating-with-the-imap-server-certificate-failure/5067 "2016-08-28T18:29:38Z")
I’ve got a Mautic instance running on a shared host (Siteground) under a subdomain - outreach.autismvillage.com. Main Domain - autismvillage.com - is registered and DNS is done at Network Solutions; an A record ther… --- ## [Tracking isn't working](https://forum.mautic.org/t/tracking-isnt-working/5093)
**Author:** [@jerome](https://forum.mautic.org/u/jerome)\ **Replies:** 1\ **Last updated:** [August 28, 2016, 5:53pm UTC](https://forum.mautic.org/t/tracking-isnt-working/5093 "2016-08-28T17:53:29Z")
Hi! I installed the mautic on the following website: blog.jobyet.co.uk and the tracking works fine (I have installed the wordpress plugin). I was under the impression that with the same installation I could jus… --- ## [\[Urgent Help Needed\] The site is currently offline due to encountering an error.](https://forum.mautic.org/t/urgent-help-needed-the-site-is-currently-offline-due-to-encountering-an-error/5092)
**Author:** [@haraldroine](https://forum.mautic.org/u/haraldroine)\ **Replies:** 1\ **Last updated:** [August 28, 2016, 4:39pm UTC](https://forum.mautic.org/t/urgent-help-needed-the-site-is-currently-offline-due-to-encountering-an-error/5092 "2016-08-28T16:39:08Z")
Hi, I have been working with Mautic to setup my autoresponder, but suddenly I didn´t get access to Mautic and received this message on the website: “The site is currently offline due to encountering an error. If the pr… --- ## [Forum help?](https://forum.mautic.org/t/forum-help/5090)
**Author:** [@kinnaert](https://forum.mautic.org/u/kinnaert)\ **Replies:** 1\ **Last updated:** [August 28, 2016, 2:38pm UTC](https://forum.mautic.org/t/forum-help/5090 "2016-08-28T14:38:50Z")
Is anybody here using the forum? I’ve asked for help last three days in multiple thread because I’m stuck trying to get API to work, I’ve had zero replies, is there an IRC channel or somewhere else we can get help? --- ## [How To Setup Limit Of 1500 mails/hour](https://forum.mautic.org/t/how-to-setup-limit-of-1500-mails-hour/5081)
**Author:** [@haraldroine](https://forum.mautic.org/u/haraldroine)\ **Replies:** 1\ **Last updated:** [August 27, 2016, 4:07pm UTC](https://forum.mautic.org/t/how-to-setup-limit-of-1500-mails-hour/5081 "2016-08-27T16:07:08Z")
I am using a hosting provider and a SMTP server with a limit of 1500 mails/relays per hour. However, I do not know how to set this up with Mautic. Can someone please help me to set it up so that I don´t send mo… --- ## [How many emails can be sent out on a shared host?](https://forum.mautic.org/t/how-many-emails-can-be-sent-out-on-a-shared-host/5077)
**Author:** [@glmx](https://forum.mautic.org/u/glmx)\ **Replies:** 1\ **Last updated:** [August 27, 2016, 3:17pm UTC](https://forum.mautic.org/t/how-many-emails-can-be-sent-out-on-a-shared-host/5077 "2016-08-27T15:17:17Z")
Hi, I am totally new to Mautic, but from what I’ve seen from now I am absolutely amazed. I am planning to run it for my blog site, on a shared (hostgator) host. I am wondering what would it look like to run up to … --- ## [Other SMTP Issues](https://forum.mautic.org/t/other-smtp-issues/5014)
**Author:** [@globalavs](https://forum.mautic.org/u/globalavs)\ **Replies:** 11\ **Last updated:** [August 27, 2016, 11:52am UTC](https://forum.mautic.org/t/other-smtp-issues/5014 "2016-08-27T11:52:35Z")
I’ve tried time and again to get this working with external mail providers. This is the second host that i’ve installed Mautic on. This happens with both amazon SES and sendgrid. I figured SES was a little too compl… --- ## [Campaign: Assign Stage After Asset Download NOT working](https://forum.mautic.org/t/campaign-assign-stage-after-asset-download-not-working/5074)
**Author:** [@luisramosbcn](https://forum.mautic.org/u/luisramosbcn)\ **Replies:** 1\ **Last updated:** [August 27, 2016, 2:42am UTC](https://forum.mautic.org/t/campaign-assign-stage-after-asset-download-not-working/5074 "2016-08-27T02:42:55Z")
Hi, I configured a campaign to assign an specific stage tag to a contact when he downloads an specific asset (it’s a paid one). I find that Mautic is assigning that Stage tag to many users that haven’t download… --- ## [Add contact from email](https://forum.mautic.org/t/add-contact-from-email/5072)
**Author:** [@luisramosbcn](https://forum.mautic.org/u/luisramosbcn)\ **Replies:** 1\ **Last updated:** [August 27, 2016, 1:54am UTC](https://forum.mautic.org/t/add-contact-from-email/5072 "2016-08-27T01:54:36Z")
I’m using a membership plugin in wordpress called WP eMember. It has out of the box integrations with GetResponse, Mailchip and Aweber. It has a “Generic autoresponder integration Settings” tab where you can ad… --- ## [Campaign does not send out to segments](https://forum.mautic.org/t/campaign-does-not-send-out-to-segments/4571)
**Author:** [@Ozasia](https://forum.mautic.org/u/Ozasia)\ **Replies:** 6\ **Last updated:** [August 27, 2016, 1:46am UTC](https://forum.mautic.org/t/campaign-does-not-send-out-to-segments/4571 "2016-08-27T01:46:46Z")
I’m using the paid version of the Mautic hosted system and we’ve been running campaigns with a webform as the lead source, successfully. However I tried to launch a campaign with a segment as the Contact Source and nothi… --- ## [Cannot get API Token with api-library](https://forum.mautic.org/t/cannot-get-api-token-with-api-library/4909)
**Author:** [@hugomn](https://forum.mautic.org/u/hugomn)\ **Replies:** 3\ **Last updated:** [August 26, 2016, 12:37pm UTC](https://forum.mautic.org/t/cannot-get-api-token-with-api-library/4909 "2016-08-26T12:37:24Z")
I’m trying to use mautic api-library to create a contact in my mautic installation from another application. My app is a symfony app and I couldn’t find a Bundle to use with api-library. So I’m trying to use the library … [Previous page](https://forum.mautic.org/c/support/8.md?page=267) [Next page](https://forum.mautic.org/c/support/8.md?page=269)