# Product Support

**URL:** https://forum.mautic.org/c/support/8.md?page=269

[Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md)

**Page:** 270

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## [Page-visit not triggering](https://forum.mautic.org/t/page-visit-not-triggering/5052)

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**Author:** [@balkee](https://forum.mautic.org/u/balkee)\
**Replies:** 2\
**Last updated:** [August 26, 2016, 1:42am UTC](https://forum.mautic.org/t/page-visit-not-triggering/5052 "2016-08-26T01:42:42Z")

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Campaign has a page-visit event on a local page, I see that it shows up in contact’s activity, but nothing is triggered when I run the campaign manually (and auto). Any ideas? (Running v2.1.0)

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## [Mautic Integration set up on dedicated Server required.](https://forum.mautic.org/t/mautic-integration-set-up-on-dedicated-server-required/5055)

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**Author:** [@hughdean](https://forum.mautic.org/u/hughdean)\
**Replies:** 2\
**Last updated:** [August 25, 2016, 9:49pm UTC](https://forum.mautic.org/t/mautic-integration-set-up-on-dedicated-server-required/5055 "2016-08-25T21:49:12Z")

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Hello , My name is Howard Vernon and I am looking for someone who can set up SendGrid (E-Mail ) . Secondly, anyone who know how to integrate plugins with Mautic and import Contacts ect. I have installed Ma…

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## [How do I upgrade to 2.1.1 manually](https://forum.mautic.org/t/how-do-i-upgrade-to-2-1-1-manually/5059)

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**Author:** [@stevenkvsocial](https://forum.mautic.org/u/stevenkvsocial)\
**Replies:** 1\
**Last updated:** [August 25, 2016, 9:05pm UTC](https://forum.mautic.org/t/how-do-i-upgrade-to-2-1-1-manually/5059 "2016-08-25T21:05:29Z")

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Hey guys, Just installed Mautic, it looks awesome! However I installed 2.1.0 and I just see 2.1.1 is out with a security release so I obviously want to upgrade asap… Now using the automatic way doesn’t work b…

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## [Mautic - Date conditions](https://forum.mautic.org/t/mautic-date-conditions/5043)

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**Author:** [@jaroslav.huss](https://forum.mautic.org/u/jaroslav.huss)\
**Replies:** 5\
**Last updated:** [August 25, 2016, 6:17pm UTC](https://forum.mautic.org/t/mautic-date-conditions/5043 "2016-08-25T18:17:01Z")

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Hi, is it possilbe to make a condition according to date? Lets say, I have a client who submitted Departure Time (Lets say 24.09.2016). All what I need is to set up an automation which says - “Send email to a client…

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## [zapier](https://forum.mautic.org/t/zapier/5054)

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**Author:** [@kinnaert](https://forum.mautic.org/u/kinnaert)\
**Replies:** 1\
**Last updated:** [August 25, 2016, 3:55pm UTC](https://forum.mautic.org/t/zapier/5054 "2016-08-25T15:55:14Z")

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Hi, I’m getting HTTP 403 error when trying to connect to zapier, I’m guessing my API package isn’t installed in the right place or something when I try to authorize in zapier, http://MYSITE.COM/oauth/v2/authori…

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## [Unable to get auth codes for OAuth2 api calls](https://forum.mautic.org/t/unable-to-get-auth-codes-for-oauth2-api-calls/4334)

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**Author:** [@andrewrutter](https://forum.mautic.org/u/andrewrutter)\
**Replies:** 2\
**Last updated:** [August 25, 2016, 3:38pm UTC](https://forum.mautic.org/t/unable-to-get-auth-codes-for-oauth2-api-calls/4334 "2016-08-25T15:38:34Z")

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I am familiar with API development and OAuth specifically but running into some early issues trying to write backend integration to Mautic. I have a website (in Drupal 7) that is accepting user signups and some other ema…

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## [Searching leads question](https://forum.mautic.org/t/searching-leads-question/5000)

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**Author:** [@tiagosimoes](https://forum.mautic.org/u/tiagosimoes)\
**Replies:** 5\
**Last updated:** [August 25, 2016, 3:33pm UTC](https://forum.mautic.org/t/searching-leads-question/5000 "2016-08-25T15:33:28Z")

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Hi guys! Maybe i’m been stupid, but i do not know how to use the lead search option… I have a form field called “origin” so i know where my leads are coming from (Facebook ads, Bing Ads, Adwords, etc) And i want to…

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## [mautic:campaigns:trigger isn't sending emails](https://forum.mautic.org/t/mautictrigger-isnt-sending-emails/3965)

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**Author:** [@Slbailey](https://forum.mautic.org/u/Slbailey)\
**Replies:** 8\
**Last updated:** [August 25, 2016, 3:04pm UTC](https://forum.mautic.org/t/mautictrigger-isnt-sending-emails/3965 "2016-08-25T15:04:28Z")

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OK, I’m going to try to be as thorough as I can here. I have two installations of mautic on a single host: 1 - /public\_html/mautic 2 - /public\_html/mautica Both pointing to two separate databases. Both with…

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## [I can´t send a campaign](https://forum.mautic.org/t/i-can-t-send-a-campaign/4730)

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**Author:** [@elisabet111](https://forum.mautic.org/u/elisabet111)\
**Replies:** 5\
**Last updated:** [August 25, 2016, 3:03pm UTC](https://forum.mautic.org/t/i-can-t-send-a-campaign/4730 "2016-08-25T15:03:09Z")

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good morning , I made a campaign and is scheduled and published , but not sent , I have to do to be sent correctly ?

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## [Api call example ?](https://forum.mautic.org/t/api-call-example/3060)

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**Author:** [@Leox](https://forum.mautic.org/u/Leox)\
**Replies:** 3\
**Last updated:** [August 25, 2016, 3:02pm UTC](https://forum.mautic.org/t/api-call-example/3060 "2016-08-25T15:02:01Z")

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Hello, I have installed Mautic on my own server. Everything works well ! Thanks a lot. Now, i want to connect my application (Node JS / Express) to Mautic by the API. There are different libraries from NPM to…

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## [CRON mautic:campaign:update error](https://forum.mautic.org/t/cron-mauticupdate-error/5047)

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**Author:** [@Bcreigh](https://forum.mautic.org/u/Bcreigh)\
**Replies:** 1\
**Last updated:** [August 25, 2016, 1:25am UTC](https://forum.mautic.org/t/cron-mauticupdate-error/5047 "2016-08-25T01:25:02Z")

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When my cron job for the mautic:campaign:update script runs, I get the following error. \[DoctrineDBALExceptionConnectionException\] An exception occured in driver: Can’t connect to local MySQL server through sock…

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## [Where are my unsubscribers](https://forum.mautic.org/t/where-are-my-unsubscribers/5032)

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**Author:** [@sherman](https://forum.mautic.org/u/sherman)\
**Replies:** 2\
**Last updated:** [August 25, 2016, 12:34am UTC](https://forum.mautic.org/t/where-are-my-unsubscribers/5032 "2016-08-25T00:34:30Z")

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Hi, When someone clicks on my unsubscribe link, how do I find them? Thanks

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## [Mail server question](https://forum.mautic.org/t/mail-server-question/5046)

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**Author:** [@Blancher](https://forum.mautic.org/u/Blancher)\
**Replies:** 1\
**Last updated:** [August 24, 2016, 6:44pm UTC](https://forum.mautic.org/t/mail-server-question/5046 "2016-08-24T18:44:32Z")

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Hi, I was setting up Mautic in one of my server. I needed to set up the fileinfo extension then contat my provider. But he ask me if we will do massive mailing with Mautic because if we will he can setup the extensi…

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## [Installed on same URL in folder /l](https://forum.mautic.org/t/installed-on-same-url-in-folder-l/4897)

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**Author:** [@BradGriffin](https://forum.mautic.org/u/BradGriffin)\
**Replies:** 6\
**Last updated:** [August 24, 2016, 4:26pm UTC](https://forum.mautic.org/t/installed-on-same-url-in-folder-l/4897 "2016-08-24T16:26:41Z")

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I don’t care how dumb this sounds, b/c I know for some of you rocket ninja full stack gulping grunting vagrants, it’s gonna seem obvious… The domain is https://pressily.com (so you’re with me, right? whew!) I …

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## [Error on Installer Creating Admin User](https://forum.mautic.org/t/error-on-installer-creating-admin-user/5037)

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**Author:** [@Jernej](https://forum.mautic.org/u/Jernej)\
**Replies:** 4\
**Last updated:** [August 24, 2016, 1:25pm UTC](https://forum.mautic.org/t/error-on-installer-creating-admin-user/5037 "2016-08-24T13:25:33Z")

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I want install Mautic from 2.1.0.zip file available on mautic.org. I’m having an issue running the installer on step2: An error occurred while attempting to create the admin user: Entity of type ‘MauticUserBundleEntityR…

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## [PHP Parse error](https://forum.mautic.org/t/php-parse-error/4937)

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**Author:** [@ducanova](https://forum.mautic.org/u/ducanova)\
**Replies:** 6\
**Last updated:** [August 24, 2016, 11:22am UTC](https://forum.mautic.org/t/php-parse-error/4937 "2016-08-24T11:22:00Z")

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I have the following error in cron job: PHP Parse error: syntax error, unexpected T\_STRING, expecting T\_CONSTANT\_ENCAPSED\_STRING or ‘(’ in /home/storage/c/34/e2/m2bank1/public\_html/leads/app/console on line 20 …

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## [Themes images and thumbnails not found](https://forum.mautic.org/t/themes-images-and-thumbnails-not-found/4696)

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**Author:** [@chizuokagmail-com](https://forum.mautic.org/u/chizuokagmail-com)\
**Replies:** 10\
**Last updated:** [August 24, 2016, 7:26am UTC](https://forum.mautic.org/t/themes-images-and-thumbnails-not-found/4696 "2016-08-24T07:26:59Z")

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http://mautic.domain.com/index.php/themes/blank/thumbnail.png When i checked something like above… i get an error from mautic saying I’m sorry! I couldn’t find the page you were looking for. 404 Not Found …

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## [AMAZON SES - Integration Problem](https://forum.mautic.org/t/amazon-ses-integration-problem/5031)

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**Author:** [@venkatesham](https://forum.mautic.org/u/venkatesham)\
**Replies:** 1\
**Last updated:** [August 24, 2016, 6:10am UTC](https://forum.mautic.org/t/amazon-ses-integration-problem/5031 "2016-08-24T06:10:17Z")

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Hi Friends, I have been trying to integrate AMAZON SES with MAUTIC and it is not working since two days. I have some of the tutorials available here on the forum and reference which is provided in the conservations.…

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## [Amazon SES Setup](https://forum.mautic.org/t/amazon-ses-setup/4997)

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**Author:** [@psnabe](https://forum.mautic.org/u/psnabe)\
**Replies:** 4\
**Last updated:** [August 24, 2016, 4:35am UTC](https://forum.mautic.org/t/amazon-ses-setup/4997 "2016-08-24T04:35:27Z")

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Hi I’m trying to use Mautic with Amazon SES. I have added a verified mail address news@xxx.com and setup a custom mail from domain bounce.xxx.com - however I see an error message in the log when trying to send: …

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## [Questions with push notifications setup web](https://forum.mautic.org/t/questions-with-push-notifications-setup-web/4965)

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**Author:** [@Carlos\_BR](https://forum.mautic.org/u/Carlos_BR)\
**Replies:** 4\
**Last updated:** [August 23, 2016, 10:24pm UTC](https://forum.mautic.org/t/questions-with-push-notifications-setup-web/4965 "2016-08-23T22:24:06Z")

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@danb Danb, good morning … You could help me set this up too? I would love to do this work on my mautic … if possible …

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## [Many Bugs When Update Notification Fired](https://forum.mautic.org/t/many-bugs-when-update-notification-fired/5029)

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**Author:** [@connorj10](https://forum.mautic.org/u/connorj10)\
**Replies:** 1\
**Last updated:** [August 23, 2016, 5:50pm UTC](https://forum.mautic.org/t/many-bugs-when-update-notification-fired/5029 "2016-08-23T17:50:41Z")

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I have had mautic up and running for a few weeks. Have roughly 3000 contacts in mautic, and I have sent several emails from mautic using Amazon SES. Once the update notification for 2.1 showed up on my mautic n…

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## [Using the Visits a Page decision](https://forum.mautic.org/t/using-the-visits-a-page-decision/5027)

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**Author:** [@sawvp](https://forum.mautic.org/u/sawvp)\
**Replies:** 1\
**Last updated:** [August 23, 2016, 5:33pm UTC](https://forum.mautic.org/t/using-the-visits-a-page-decision/5027 "2016-08-23T17:33:30Z")

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I use Mautic.com (which is currently down) and the Mautic plugin for wordpress. Ican see in the source code of my pages that the mautic gif is on my website’s pages. When I add the visits a page “decision” in a camp…

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## [Mautic with Sqlite](https://forum.mautic.org/t/mautic-with-sqlite/5020)

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**Author:** [@Gabriel](https://forum.mautic.org/u/Gabriel)\
**Replies:** 2\
**Last updated:** [August 23, 2016, 4:04pm UTC](https://forum.mautic.org/t/mautic-with-sqlite/5020 "2016-08-23T16:04:31Z")

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Hello, The support for Sqlite was dropped? Regards, Gabriel

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## [Help with email send settings](https://forum.mautic.org/t/help-with-email-send-settings/5025)

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**Author:** [@joew](https://forum.mautic.org/u/joew)\
**Replies:** 1\
**Last updated:** [August 23, 2016, 4:03pm UTC](https://forum.mautic.org/t/help-with-email-send-settings/5025 "2016-08-23T16:03:06Z")

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Hello thank you for your time. Setup: Mautic 2.1 PHP Version 5.6.24 Shared hosting (siteground) SMTP: Sendgrid smtp.sendgrid.net SMTP port 465 All cron’s working and set to 30 secs I’m currentl…

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## [update DKIM and SPF records for a free account](https://forum.mautic.org/t/update-dkim-and-spf-records-for-a-free-account/4988)

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**Author:** [@Elena](https://forum.mautic.org/u/Elena)\
**Replies:** 2\
**Last updated:** [August 23, 2016, 2:06pm UTC](https://forum.mautic.org/t/update-dkim-and-spf-records-for-a-free-account/4988 "2016-08-23T14:06:20Z")

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Hi there, I am trying to update DKIM and SPF records for my free account, as per instructions here https://mautic.com/faq/, but all I can do, when I go to the edit domain window is to edit our domain. There are no fields…

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## [Configuring Mautic.com with Sendgrid](https://forum.mautic.org/t/configuring-mautic-com-with-sendgrid/5002)

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**Author:** [@Mikey](https://forum.mautic.org/u/Mikey)\
**Replies:** 4\
**Last updated:** [August 23, 2016, 2:05pm UTC](https://forum.mautic.org/t/configuring-mautic-com-with-sendgrid/5002 "2016-08-23T14:05:57Z")

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Hi I’m new to Mautic. It possible to setup Mautic to work with Sengrid on the free account at Mautic.com. I’m having hard ti to configure it. Where I ha to chck it the default install? “Sendgrid is one of several…

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## [How to query multiple values in a segment](https://forum.mautic.org/t/how-to-query-multiple-values-in-a-segment/5018)

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**Author:** [@siparker](https://forum.mautic.org/u/siparker)\
**Replies:** 1\
**Last updated:** [August 23, 2016, 1:03pm UTC](https://forum.mautic.org/t/how-to-query-multiple-values-in-a-segment/5018 "2016-08-23T13:03:11Z")

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I want to filter for a segment any contact that has a custom field as 1,2 or 3 and also does not have an empty email field is there a way to seperate multiple values in a if field Equals?

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## [don't integration twitter tweets](https://forum.mautic.org/t/dont-integration-twitter-tweets/5017)

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**Author:** [@sanekmihailow](https://forum.mautic.org/u/sanekmihailow)\
**Replies:** 1\
**Last updated:** [August 23, 2016, 10:43am UTC](https://forum.mautic.org/t/dont-integration-twitter-tweets/5017 "2016-08-23T10:43:22Z")

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I used mautic v2.01 Screen Mautic logs \[2016-08-23 06:47:30\] mautic.ERROR: Deprecation: Accessing type “hidden” by its string name is deprecated since version 2.8 and will be removed in 3.0. Use the fully-qualified…

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## [Resubmitting Campaign Forms](https://forum.mautic.org/t/resubmitting-campaign-forms/2186)

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**Author:** [@steele](https://forum.mautic.org/u/steele)\
**Replies:** 4\
**Last updated:** [August 22, 2016, 7:05pm UTC](https://forum.mautic.org/t/resubmitting-campaign-forms/2186 "2016-08-22T19:05:28Z")

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I am new to Mautic and working on setting up our first campaign. I have the tracking gif, form, asset(pdf) and campaign created in Mautic. I created the Landing page using our CMS (proprietary) and used the Javascript …

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## [Got all ready but not sure what to do next](https://forum.mautic.org/t/got-all-ready-but-not-sure-what-to-do-next/5001)

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**Author:** [@dgc](https://forum.mautic.org/u/dgc)\
**Replies:** 2\
**Last updated:** [August 22, 2016, 12:22pm UTC](https://forum.mautic.org/t/got-all-ready-but-not-sure-what-to-do-next/5001 "2016-08-22T12:22:45Z")

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Hi, I’m a newbie so I’m not sure if this is a dumb question or what, but I don’t know how to make it work. I’ve got the form, landing page and campaign set up, so all is ready to go, and now I need something to get it w…

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