# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=27 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 28 --- ## [Extends Email Edit Form](https://forum.mautic.org/t/extends-email-edit-form/33654)
**Author:** [@paul.piazza.pro](https://forum.mautic.org/u/paul.piazza.pro)\ **Replies:** 3\ **Last updated:** [October 1, 2024, 7:40am UTC](https://forum.mautic.org/t/extends-email-edit-form/33654 "2024-10-01T07:40:38Z")
Hello, I would like to add YesNo button in the form of the email. This specific field will be in my plugin I’m currently developping. It will not a new field of the email entity. My question is : is it possible to exte… --- ## [Bulk update bounced contacts to non-bounced](https://forum.mautic.org/t/bulk-update-bounced-contacts-to-non-bounced/30909)
**Author:** [@gathh](https://forum.mautic.org/u/gathh)\ **Replies:** 8\ **Last updated:** [October 1, 2024, 6:03am UTC](https://forum.mautic.org/t/bulk-update-bounced-contacts-to-non-bounced/30909 "2024-10-01T06:03:31Z")
Your software My Mautic version is: 4.4.10 Your problem My problem is: How can I bulk update 50,000 bounced contacts to non-bounced contacts? Sparkpost mistakenly tagged emails as bounced that are in fact not bounced … --- ## [Email Failed - Mailgun SMTP](https://forum.mautic.org/t/email-failed-mailgun-smtp/33648)
**Author:** [@test-casmm](https://forum.mautic.org/u/test-casmm)\ **Replies:** 7\ **Last updated:** [September 30, 2024, 8:37pm UTC](https://forum.mautic.org/t/email-failed-mailgun-smtp/33648 "2024-09-30T20:37:24Z")
Your software My Mautic version is: Latest My PHP version is: 8.0.30 My Database type and version is: 10.11.9-MariaDB-ubu2204 My Configurations: Cron: Queue Setting: DSN: Your problem My problem is: I … --- ## [How to Identify Email Addresses Marked as Spam in Mautic?](https://forum.mautic.org/t/how-to-identify-email-addresses-marked-as-spam-in-mautic/33664)
**Author:** [@bbarnes](https://forum.mautic.org/u/bbarnes)\ **Replies:** 0\ **Last updated:** [September 30, 2024, 8:21pm UTC](https://forum.mautic.org/t/how-to-identify-email-addresses-marked-as-spam-in-mautic/33664 "2024-09-30T20:21:08Z")
Your software My Mautic version is: 5.1 My PHP version is: 8.1 My Database type and version is: Your problem My problem is: I would like to identify the email addresses that report my messages as spam. Does Mautic g… --- ## [Access Error on create new components](https://forum.mautic.org/t/access-error-on-create-new-components/33347)
**Author:** [@neoroot](https://forum.mautic.org/u/neoroot)\ **Replies:** 8\ **Last updated:** [September 30, 2024, 6:16pm UTC](https://forum.mautic.org/t/access-error-on-create-new-components/33347 "2024-09-30T18:16:43Z")
My Mautic version is: v5.1.0 My PHP version is: 8.2.23 My Database type and version is: 10.6.18-MariaDB, My problem is: After creating a new form standalone, when a try to add the first field to the form a get this m… --- ## [Some error upgrade 5.1.0 to 5.1.1](https://forum.mautic.org/t/some-error-upgrade-5-1-0-to-5-1-1/33659)
**Author:** [@sergioc](https://forum.mautic.org/u/sergioc)\ **Replies:** 0\ **Last updated:** [September 30, 2024, 4:16pm UTC](https://forum.mautic.org/t/some-error-upgrade-5-1-0-to-5-1-1/33659 "2024-09-30T16:16:00Z")
My software My Mautic version is: 5.1.1 My PHP version is: 8.1 My Database type and version is: MySql Hi everyone, I’m new to the forum and to using mautic. I need some help if possible. I updated from version 5.1.0 … --- ## [I can send test email buy not Campaings and emails](https://forum.mautic.org/t/i-can-send-test-email-buy-not-campaings-and-emails/33636)
**Author:** [@mrwawe](https://forum.mautic.org/u/mrwawe)\ **Replies:** 1\ **Last updated:** [September 29, 2024, 3:23pm UTC](https://forum.mautic.org/t/i-can-send-test-email-buy-not-campaings-and-emails/33636 "2024-09-29T15:23:44Z")
Your software My Mautic version is: v5.1.1 My PHP version is: PHP Version 8.2.22 My Database type and version is: 10.11.9-MariaDB-ubu2204 Server API: LiteSpeed V8.1 Your problem My problem is: I can resive test em… --- ## [How to remove a plugin](https://forum.mautic.org/t/how-to-remove-a-plugin/9709)
**Author:** [@denispavliha](https://forum.mautic.org/u/denispavliha)\ **Replies:** 4\ **Last updated:** [September 29, 2024, 1:25am UTC](https://forum.mautic.org/t/how-to-remove-a-plugin/9709 "2024-09-29T01:25:34Z")
Hi guys, a long time ago, I installed a plugin “CRM/Tasks for Mautic”, I think from GitHub. Since I’m not really using it, I would like to remove it (to keep my Mautic instance clean, and its menu less full). … --- ## [Installer media assets throwing 404](https://forum.mautic.org/t/installer-media-assets-throwing-404/33627)
**Author:** [@mcnaveen](https://forum.mautic.org/u/mcnaveen)\ **Replies:** 0\ **Last updated:** [September 27, 2024, 3:52am UTC](https://forum.mautic.org/t/installer-media-assets-throwing-404/33627 "2024-09-27T03:52:48Z")
Your software My Mautic version is: 5 My PHP version is: Running on Docker (mautic/mautic:5-fpm) My Database type and version is: MySQL 8 Your problem My problem is: I set up Mautic with docker and nginx (host) and … --- ## [How to send click events from Google Tag Manager to Mautic using the mautic tracking pixel code for a website?](https://forum.mautic.org/t/how-to-send-click-events-from-google-tag-manager-to-mautic-using-the-mautic-tracking-pixel-code-for-a-website/33617)
**Author:** [@maqib1010](https://forum.mautic.org/u/maqib1010)\ **Replies:** 3\ **Last updated:** [September 26, 2024, 4:45pm UTC](https://forum.mautic.org/t/how-to-send-click-events-from-google-tag-manager-to-mautic-using-the-mautic-tracking-pixel-code-for-a-website/33617 "2024-09-26T16:45:37Z")
Your software My Mautic version is: v5.0.2 My PHP version is: 8.0.24 My Database type and version is: MySQL 10.4.34-MariaDB Your problem My problem is: There are limited events avaliable to be captured in Mautic. S… --- ## [Email abandoned cart with all abandoned items](https://forum.mautic.org/t/email-abandoned-cart-with-all-abandoned-items/25159)
**Author:** [@romeramatias](https://forum.mautic.org/u/romeramatias)\ **Replies:** 6\ **Last updated:** [September 26, 2024, 8:53am UTC](https://forum.mautic.org/t/email-abandoned-cart-with-all-abandoned-items/25159 "2024-09-26T08:53:50Z")
Your software My Mautic version is: 4.1.1 My PHP version is: 7.4.3 My Database type and version is: 10.3.34-MariaDB-0ubuntu0.20.04.1 Your problem My problem is: I was able to create a list of users who have abandone… --- ## [Sending email with other SMTP server](https://forum.mautic.org/t/sending-email-with-other-smtp-server/5154)
**Author:** [@dbush](https://forum.mautic.org/u/dbush)\ **Replies:** 2\ **Last updated:** [October 26, 2016, 2:08pm UTC](https://forum.mautic.org/t/sending-email-with-other-smtp-server/5154 "2016-10-26T14:08:07Z")
Hi, I am having some problems configuring my email settings. I am using the Office 365 SMTP server and have successfully tested the connection in the settings and sent a test email. The problem comes when I try to s… --- ## [Which is the correct cron job - emails:send or messenger:consume email](https://forum.mautic.org/t/which-is-the-correct-cron-job-emails-send-or-messenger-consume-email/32103)
**Author:** [@captainmorgan](https://forum.mautic.org/u/captainmorgan)\ **Replies:** 6\ **Last updated:** [September 25, 2024, 9:43pm UTC](https://forum.mautic.org/t/which-is-the-correct-cron-job-emails-send-or-messenger-consume-email/32103 "2024-09-25T21:43:42Z")
I’m using Mautic 4.x I’m confused about which cron job I need to process the email queue. The documentation says to use messenger:consume email but all the various tutorials say to use emails:send - which isn’t mentione… --- ## [Error sending emails after update to v5.1.1](https://forum.mautic.org/t/error-sending-emails-after-update-to-v5-1-1/33593)
**Author:** [@demelos](https://forum.mautic.org/u/demelos)\ **Replies:** 2\ **Last updated:** [September 25, 2024, 2:37pm UTC](https://forum.mautic.org/t/error-sending-emails-after-update-to-v5-1-1/33593 "2024-09-25T14:37:57Z")
Your software My Mautic version is: v5.1.1 My PHP version is: 8.0.30 My Database type and version is: 10.5.22-MariaDB Your problem My problem is: Email are not going out, I believe due to some weird error after I up… --- ## [Reports do not show data for filtered time frame (Most email read/sent)](https://forum.mautic.org/t/reports-do-not-show-data-for-filtered-time-frame-most-email-read-sent/33602)
**Author:** [@katkun](https://forum.mautic.org/u/katkun)\ **Replies:** 3\ **Last updated:** [September 25, 2024, 2:37pm UTC](https://forum.mautic.org/t/reports-do-not-show-data-for-filtered-time-frame-most-email-read-sent/33602 "2024-09-25T14:37:04Z")
Your software My Mautic version is: 5.1.1 Your problem My problem is: The default Mautic report “All Emails” does not limit the data to the desired time frame but always shows all-time data. Is the “Most email read”… --- ## [Mautic generates non-https urls for my landing pages](https://forum.mautic.org/t/mautic-generates-non-https-urls-for-my-landing-pages/33592)
**Author:** [@mchojrin](https://forum.mautic.org/u/mchojrin)\ **Replies:** 5\ **Last updated:** [September 25, 2024, 8:17am UTC](https://forum.mautic.org/t/mautic-generates-non-https-urls-for-my-landing-pages/33592 "2024-09-25T08:17:02Z")
Your software My Mautic version is: 5.0.4 My PHP version is: 8.1.28 My Database type and version is: 10.11.8-MariaDB-0ubuntu0.24.04.1 Your problem My problem is: I established the based URL for my website as https:… --- ## [Customize an email text for each contact using AI](https://forum.mautic.org/t/customize-an-email-text-for-each-contact-using-ai/33218)
**Author:** [@erthal](https://forum.mautic.org/u/erthal)\ **Replies:** 6\ **Last updated:** [September 24, 2024, 5:36am UTC](https://forum.mautic.org/t/customize-an-email-text-for-each-contact-using-ai/33218 "2024-09-24T05:36:27Z")
Your software My Mautic version is: 4.4.10 My PHP version is: 8.0.30 My Database type and version is: 10.4.34-MariaDB-1:10.4.34+maria~ubu2004 Your problem Hi Folks, I am playing around wit GPT and I would like to c… --- ## [Mautic 5.+ Docker php-fpm/nginx update image](https://forum.mautic.org/t/mautic-5-docker-php-fpm-nginx-update-image/33578)
**Author:** [@kingfisher](https://forum.mautic.org/u/kingfisher)\ **Replies:** 2\ **Last updated:** [September 24, 2024, 11:58am UTC](https://forum.mautic.org/t/mautic-5-docker-php-fpm-nginx-update-image/33578 "2024-09-24T11:58:50Z")
Your software My Mautic version is: 5.1.0 My PHP version is: fpm-8.1 My Database type and version is: 11.3.2-MariaDB Your problem My problem is: Following the official example for using Mautic 5 with docker we try … --- ## [Automatic merging companies. How it works?](https://forum.mautic.org/t/automatic-merging-companies-how-it-works/33583)
**Author:** [@erthal](https://forum.mautic.org/u/erthal)\ **Replies:** 0\ **Last updated:** [September 23, 2024, 7:00pm UTC](https://forum.mautic.org/t/automatic-merging-companies-how-it-works/33583 "2024-09-23T19:00:01Z")
Your software My Mautic version is: v4.4.10 My PHP version is: 8.0.30 My Database type and version is: 10.4.34-MariaDB-1:10.4.34+maria~ubu2004 Your problem After creating a company through the API with companyname =… --- ## [Queue in Mautic 5.1.1. not findable](https://forum.mautic.org/t/queue-in-mautic-5-1-1-not-findable/33565)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 5\ **Last updated:** [September 23, 2024, 4:47pm UTC](https://forum.mautic.org/t/queue-in-mautic-5-1-1-not-findable/33565 "2024-09-23T16:47:51Z")
Is it possible to send e.g. 5000 e-Mails newsletter instead of sending all 5000 immediatley in 500er blocks? E.g. all 20min 500, next 20min the next 500? At the moment not a problem for me, but i’m interessted if Mautic… --- ## [Mautic5.1.0](https://forum.mautic.org/t/mautic5-1-0/33406)
**Author:** [@ichiko](https://forum.mautic.org/u/ichiko)\ **Replies:** 5\ **Last updated:** [September 23, 2024, 3:23pm UTC](https://forum.mautic.org/t/mautic5-1-0/33406 "2024-09-23T15:23:28Z")
Your software Mautic 5.1.0 My PHP version is : 8.2.14 My MySQL/MariaDB version is 10.11.8-MariaDB-cll-lve My problem are : 1 configuration page does not open 2email not send Steps I have tried to fix the problem : … --- ## [Missing commands in the update manual to update Mautic](https://forum.mautic.org/t/missing-commands-in-the-update-manual-to-update-mautic/33531)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 3\ **Last updated:** [September 23, 2024, 6:22am UTC](https://forum.mautic.org/t/missing-commands-in-the-update-manual-to-update-mautic/33531 "2024-09-23T06:22:07Z")
I have just updated from Mautic 5.1 to 5.1.1 via command line as here described: https://docs.mautic.org/en/5.x/getting\_started/how\_to\_update\_mautic.html#updating-at-the-command-line-non-composer-based-installations Be… --- ## [Preference Center Unsubscribe?](https://forum.mautic.org/t/preference-center-unsubscribe/21491)
**Author:** [@jaymac](https://forum.mautic.org/u/jaymac)\ **Replies:** 12\ **Last updated:** [September 22, 2024, 9:02pm UTC](https://forum.mautic.org/t/preference-center-unsubscribe/21491 "2024-09-22T21:02:29Z")
My Mautic version is: 4.0.1 I setup global categories that I’m using for all of my emails so users can unsubscribe from specific categories instead of unsubscribing altogether. However, I noticed when clicking unsubscri… --- ## [TokenHelper.php warning + Mautic freezes EC2 after segment email send/schedule](https://forum.mautic.org/t/tokenhelper-php-warning-mautic-freezes-ec2-after-segment-email-send-schedule/33529)
**Author:** [@raydelvec](https://forum.mautic.org/u/raydelvec)\ **Replies:** 1\ **Last updated:** [September 19, 2024, 7:38pm UTC](https://forum.mautic.org/t/tokenhelper-php-warning-mautic-freezes-ec2-after-segment-email-send-schedule/33529 "2024-09-19T19:38:38Z")
Your software My Mautic version is: v5.0.0-rc1 My PHP version is: 8.1.29 My Database type and version is: 10.6.18-MariaDB Hosted with Amazon EC2 + Ubuntu 22.04 Your problem My problem is: I don’t know if the warnin… --- ## [Mautic 5.1.1 Landing Page format question](https://forum.mautic.org/t/mautic-5-1-1-landing-page-format-question/33548)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 0\ **Last updated:** [September 19, 2024, 6:46pm UTC](https://forum.mautic.org/t/mautic-5-1-1-landing-page-format-question/33548 "2024-09-19T18:46:41Z")
I’m a bit confused, how to format the text blocks. I can’t see a solution to decide if a text area is only in the middle or full wide. It depends how wide the text area above is and if pull the new in the text above or m… --- ## [Restart a campaign with new form entry](https://forum.mautic.org/t/restart-a-campaign-with-new-form-entry/33535)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 3\ **Last updated:** [September 19, 2024, 3:40pm UTC](https://forum.mautic.org/t/restart-a-campaign-with-new-form-entry/33535 "2024-09-19T15:40:10Z")
I have a campaign, called “tutorial metabolism program” - started by a segment if a contact gets the tag “tutorial metabolism program” How the contact comes in: After a contact gives his dates in a form of Mautic, disp… --- ## [Very small font after update to 5.1.1](https://forum.mautic.org/t/very-small-font-after-update-to-5-1-1/33543)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 0\ **Last updated:** [September 19, 2024, 3:36pm UTC](https://forum.mautic.org/t/very-small-font-after-update-to-5-1-1/33543 "2024-09-19T15:36:47Z")
Mautic 5.1.1 First, many bugs are fixed. Thanks. Runs on my first view fine. But the font i mean is now smaller in the lists (segments, campaigns, e-mails…). I zoom in with my browser to 120% to be able to work with th… --- ## [Howto update Mariadb on ubuntu 22.04](https://forum.mautic.org/t/howto-update-mariadb-on-ubuntu-22-04/33534)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 0\ **Last updated:** [September 19, 2024, 4:52am UTC](https://forum.mautic.org/t/howto-update-mariadb-on-ubuntu-22-04/33534 "2024-09-19T04:52:47Z")
I ask here the pro’s if i need to update the mariadb on ubuntu 22.04 and if yes, howto best? My system: VPS Server at hetzer.com with ubuntu 22.04 Mautic 5.1.1 PHP 8.2.23 Distrib 10.6.18-MariaDB I found here a tuto… --- ## [Sending Segment Emails](https://forum.mautic.org/t/sending-segment-emails/33526)
**Author:** [@msmith](https://forum.mautic.org/u/msmith)\ **Replies:** 0\ **Last updated:** [September 18, 2024, 3:46pm UTC](https://forum.mautic.org/t/sending-segment-emails/33526 "2024-09-18T15:46:35Z")
Your software My PHP version is :8.0 My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version: 10.6.19 MariaDB Updating/Installing Errors I am (delete as applicable): Installing / Updating Upgrading… --- ## [Custom return path (bounce) address VS Monitored Inbox Settings](https://forum.mautic.org/t/custom-return-path-bounce-address-vs-monitored-inbox-settings/26493)
**Author:** [@gregy1](https://forum.mautic.org/u/gregy1)\ **Replies:** 2\ **Last updated:** [September 18, 2024, 10:44am UTC](https://forum.mautic.org/t/custom-return-path-bounce-address-vs-monitored-inbox-settings/26493 "2024-09-18T10:44:46Z")
Your software Mautic version is: 4.4.5 My PHP version is : 7.4.33 My MariaDB version is : 10.5.17-MariaDB-cll-lve Your problem I have a problem with the bounce management. I did everything as it was said here: Boun… [Previous page](https://forum.mautic.org/c/support/8.md?page=26) [Next page](https://forum.mautic.org/c/support/8.md?page=28)