# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=270 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 271 --- ## [Miscalculating segments](https://forum.mautic.org/t/miscalculating-segments/5004)
**Author:** [@lead2crm](https://forum.mautic.org/u/lead2crm)\ **Replies:** 2\ **Last updated:** [August 22, 2016, 9:55am UTC](https://forum.mautic.org/t/miscalculating-segments/5004 "2016-08-22T09:55:34Z")
I need your help on this one: https://www.mautic.org/community/index.php/5347-miscalculation-of-contacts --- ## [TypeError: request.responseText is undefined](https://forum.mautic.org/t/typeerror-request-responsetext-is-undefined/5005)
**Author:** [@katalysis](https://forum.mautic.org/u/katalysis)\ **Replies:** 1\ **Last updated:** [August 22, 2016, 7:39am UTC](https://forum.mautic.org/t/typeerror-request-responsetext-is-undefined/5005 "2016-08-22T07:39:47Z")
Since upgrading to version 2.0 and now 2.1 I am unable to save emails and landing pages. After creating a new or editing an existing email or landing page and using either Apply or Save and Close the saving process … --- ## [index.php problem V2.1.0](https://forum.mautic.org/t/index-php-problem-v2-1-0/4990)
**Author:** [@jmleventos](https://forum.mautic.org/u/jmleventos)\ **Replies:** 3\ **Last updated:** [August 21, 2016, 7:34pm UTC](https://forum.mautic.org/t/index-php-problem-v2-1-0/4990 "2016-08-21T19:34:06Z")
I have this error on index.php page. What could had happen? Parse error: syntax error, unexpected T\_STRING, expecting T\_CONSTANT\_ENCAPSED\_STRING or ‘(’ in /home/httpd/htdocs/jmlev1br/pp/mktdigital/index.php on line … --- ## [PHP submit Mautic form](https://forum.mautic.org/t/php-submit-mautic-form/4993)
**Author:** [@beetosantos](https://forum.mautic.org/u/beetosantos)\ **Replies:** 3\ **Last updated:** [August 21, 2016, 2:24pm UTC](https://forum.mautic.org/t/php-submit-mautic-form/4993 "2016-08-21T14:24:07Z")
Can anyone tell me what’s wrong with this PHP page that tries to submit a simple form Mautic? The Code: \ **Author:** [@tiagosimoes](https://forum.mautic.org/u/tiagosimoes)\ **Replies:** 5\ **Last updated:** [August 21, 2016, 9:41am UTC](https://forum.mautic.org/t/emails-not-sent-and-not-triggered/4953 "2016-08-21T09:41:26Z") Hi Guys! I’m having a weird problem now. Everything was fine with Mautic v. 1.4.1, but since i update do 2.1 version, my emails are not sent anymore. And yes, i altered the cron jobs to match the new ones. I also… --- ## [Installation Problem 2.1.0](https://forum.mautic.org/t/installation-problem-2-1-0/4921)
**Author:** [@gerald-k](https://forum.mautic.org/u/gerald-k)\ **Replies:** 6\ **Last updated:** [August 20, 2016, 8:21pm UTC](https://forum.mautic.org/t/installation-problem-2-1-0/4921 "2016-08-20T20:21:26Z")
Hi Mautic! I downloaded a fresh 2.1.0 and try to install. When i call the url i get “Uh oh! I think I broke it. If I do it again, please report me to the system administrator! 500 Internal Server Error” Thx in advanced … --- ## [Mautic 2.1 campaign builder is blank](https://forum.mautic.org/t/mautic-2-1-campaign-builder-is-blank/4986)
**Author:** [@knowrick](https://forum.mautic.org/u/knowrick)\ **Replies:** 2\ **Last updated:** [August 20, 2016, 2:08pm UTC](https://forum.mautic.org/t/mautic-2-1-campaign-builder-is-blank/4986 "2016-08-20T14:08:38Z")
Not sure what really happened with the update for Mautic 2.1. I ran the update worked perfectly nothing broke, but now the cam​aign builder is not working correctly. Any help is much appreciated. Chromes c… --- ## [Notification on form submitions](https://forum.mautic.org/t/notification-on-form-submitions/4983)
**Author:** [@marlonlamancio](https://forum.mautic.org/u/marlonlamancio)\ **Replies:** 2\ **Last updated:** [August 19, 2016, 6:36pm UTC](https://forum.mautic.org/t/notification-on-form-submitions/4983 "2016-08-19T18:36:55Z")
Hi guys! Thanks community for this great software! I would like to send a email notification to me when a form is submitted. Someone has already accomplished that? I’ve tried to attach a second send email action but… --- ## [How to force email out from mautic spool folder](https://forum.mautic.org/t/how-to-force-email-out-from-mautic-spool-folder/4972)
**Author:** [@noreply](https://forum.mautic.org/u/noreply)\ **Replies:** 2\ **Last updated:** [August 19, 2016, 5:35pm UTC](https://forum.mautic.org/t/how-to-force-email-out-from-mautic-spool-folder/4972 "2016-08-19T17:35:28Z")
I have got approx. 50k emails stuck in app/spool folder. I had try to run the mail process script /app/console mautic:email:process --env=prod manually or by cron job but nothing happened, the spool is still not moving. … --- ## [Mautic Tracking IP Address and CF7 Integration](https://forum.mautic.org/t/mautic-tracking-ip-address-and-cf7-integration/4979)
**Author:** [@kwame](https://forum.mautic.org/u/kwame)\ **Replies:** 2\ **Last updated:** [August 19, 2016, 5:20pm UTC](https://forum.mautic.org/t/mautic-tracking-ip-address-and-cf7-integration/4979 "2016-08-19T17:20:26Z")
Hi, I’ve installed Mautic 2.1.0 and I’m having a couple of issues that I can’t seem to wrap my head around. Hoping someone has come across this, can assist or point me in the right direction to finding solutions. … --- ## [upgrade from 2.01 to 2.1 issue](https://forum.mautic.org/t/upgrade-from-2-01-to-2-1-issue/4864)
**Author:** [@amaldev](https://forum.mautic.org/u/amaldev)\ **Replies:** 11\ **Last updated:** [August 19, 2016, 3:39pm UTC](https://forum.mautic.org/t/upgrade-from-2-01-to-2-1-issue/4864 "2016-08-19T15:39:43Z")
I upgraded mautic 2.01 to mautic 2.1 from the portal. It got struck with creating Cache. I guess that is the final step. Now nothing works . Our Mautic is not working. I downloaded the latest upgrade.php in the… --- ## [Landing Pages Now Adding Unwanted Styles](https://forum.mautic.org/t/landing-pages-now-adding-unwanted-styles/4934)
**Author:** [@williamsdb](https://forum.mautic.org/u/williamsdb)\ **Replies:** 8\ **Last updated:** [August 19, 2016, 1:09pm UTC](https://forum.mautic.org/t/landing-pages-now-adding-unwanted-styles/4934 "2016-08-19T13:09:17Z")
Until version 2.0 I had lots of lovely landing pages that worked beautifully. Now Mautic has started adding it’s own in-line styles which is completely messing up the look and feel. So, for example, it has added the foll… --- ## [contact(leads) - fields social do not working filters - photos - tweets and other](https://forum.mautic.org/t/contact-leads-fields-social-do-not-working-filters-photos-tweets-and-other/4969)
**Author:** [@sanekmihailow](https://forum.mautic.org/u/sanekmihailow)\ **Replies:** 2\ **Last updated:** [August 19, 2016, 12:05pm UTC](https://forum.mautic.org/t/contact-leads-fields-social-do-not-working-filters-photos-tweets-and-other/4969 "2016-08-19T12:05:58Z")
https://yadi.sk/i/b3n6lU53uKrsk https://yadi.sk/i/mDtMCTJWuKqiF https://yadi.sk/i/ejI1O7VwuKqi3 https://yadi.sk/i/\_xroJ9cYuKqhy 6 tweet done php log error \[Fri Aug 19 08:21:18.244470 2016\] \[so:warn\] … --- ## [mautic:campaigns:trigger throws error](https://forum.mautic.org/t/mautictrigger-throws-error/4943)
**Author:** [@petertl](https://forum.mautic.org/u/petertl)\ **Replies:** 2\ **Last updated:** [August 19, 2016, 10:26am UTC](https://forum.mautic.org/t/mautictrigger-throws-error/4943 "2016-08-19T10:26:28Z")
Hi, I updated to 2.1.0 last week via Mautic console. Shortly before finishing, the updater threw the following error: Code: An error occurred while updating the database. Check log for more details. I did not f… --- ## [Add email to list if checkbox checked](https://forum.mautic.org/t/add-email-to-list-if-checkbox-checked/4976)
**Author:** [@raman92](https://forum.mautic.org/u/raman92)\ **Replies:** 1\ **Last updated:** [August 19, 2016, 9:08am UTC](https://forum.mautic.org/t/add-email-to-list-if-checkbox-checked/4976 "2016-08-19T09:08:31Z")
I need some important information. I have subscribe to my blog checkbox(along-with name and email) in my forms. I want to add persons’ email in a list called “newsletter” when ever he/she submits form with “subscribe to … --- ## [how to integrate social networks with mautic](https://forum.mautic.org/t/how-to-integrate-social-networks-with-mautic/4971)
**Author:** [@elisabet111](https://forum.mautic.org/u/elisabet111)\ **Replies:** 1\ **Last updated:** [August 19, 2016, 7:33am UTC](https://forum.mautic.org/t/how-to-integrate-social-networks-with-mautic/4971 "2016-08-19T07:33:27Z")
Good morning , I wanted to know how I can integrate social networks with Mautic ? Mautic ask me the customer id and secret key customer , which should put ? of mautic or social network , put the pulse of mautic and auth… --- ## [Error when running email process script](https://forum.mautic.org/t/error-when-running-email-process-script/4962)
**Author:** [@noreply](https://forum.mautic.org/u/noreply)\ **Replies:** 2\ **Last updated:** [August 19, 2016, 5:31am UTC](https://forum.mautic.org/t/error-when-running-email-process-script/4962 "2016-08-19T05:31:22Z")
Hi All, I am encountering below error recently when email process script is running via both cron job and manually in server SSH. Now no email can be sent out from Mautic. Previously the function was fine. Any idea … --- ## [If you upload a sheet and forget to map the email address, can that skew your segments?](https://forum.mautic.org/t/if-you-upload-a-sheet-and-forget-to-map-the-email-address-can-that-skew-your-segments/4963)
**Author:** [@lead2crm](https://forum.mautic.org/u/lead2crm)\ **Replies:** 1\ **Last updated:** [August 19, 2016, 3:11am UTC](https://forum.mautic.org/t/if-you-upload-a-sheet-and-forget-to-map-the-email-address-can-that-skew-your-segments/4963 "2016-08-19T03:11:29Z")
I think I may have uploaded a list that did not include email addresses and maybe that is why my database that shows only 1 record (as it should) actually shows 200 contacts in some of my segment counts., but show nothin… --- ## [mautic on IIS / server 2012 R2](https://forum.mautic.org/t/mautic-on-iis-server-2012-r2/4961)
**Author:** [@yozeur](https://forum.mautic.org/u/yozeur)\ **Replies:** 1\ **Last updated:** [August 19, 2016, 2:12am UTC](https://forum.mautic.org/t/mautic-on-iis-server-2012-r2/4961 "2016-08-19T02:12:51Z")
Hi, My problem is link with url rewrite. Could please provide an exemple of web.config? I can make it work well except for what i find the page config, but we can access it if we put the direct url. thank … --- ## [Installing requiring unexistent file](https://forum.mautic.org/t/installing-requiring-unexistent-file/4956)
**Author:** [@Anker47](https://forum.mautic.org/u/Anker47)\ **Replies:** 1\ **Last updated:** [August 18, 2016, 9:48pm UTC](https://forum.mautic.org/t/installing-requiring-unexistent-file/4956 "2016-08-18T21:48:20Z")
Hi there I’m tring to install mautic on a host but It fires this error I tested with version 1.3.1, 1.3.0 and 1.2.1. All of the are missing the file bootstrap.php.cache in the folder app ps: I didn’t install new… --- ## ["The session id is too long" on install](https://forum.mautic.org/t/the-session-id-is-too-long-on-install/4950)
**Author:** [@Luisfm](https://forum.mautic.org/u/Luisfm)\ **Replies:** 1\ **Last updated:** [August 18, 2016, 3:16pm UTC](https://forum.mautic.org/t/the-session-id-is-too-long-on-install/4950 "2016-08-18T15:16:16Z")
Hey guys o/ how are you? I’m looking for help, I’m getting a error when i try to install Mautic 2.1.0 on my VPS. My SO is CentOs with: Apache Version: 2.2.15 PHP Version: 5.6.24 MySQL Version: 5.5.51 … --- ## [Setup Necessary Corn For Mautic](https://forum.mautic.org/t/setup-necessary-corn-for-mautic/4941)
**Author:** [@ceazer](https://forum.mautic.org/u/ceazer)\ **Replies:** 1\ **Last updated:** [August 18, 2016, 5:53am UTC](https://forum.mautic.org/t/setup-necessary-corn-for-mautic/4941 "2016-08-18T05:53:06Z")
How can i setup Necessary Corn jobs For Mautic Software? Please Help --- ## [How can we Backup Mautic?](https://forum.mautic.org/t/how-can-we-backup-mautic/4925)
**Author:** [@salahsaqr](https://forum.mautic.org/u/salahsaqr)\ **Replies:** 3\ **Last updated:** [August 17, 2016, 4:03pm UTC](https://forum.mautic.org/t/how-can-we-backup-mautic/4925 "2016-08-17T16:03:07Z")
Hi there, Since there is no one button in Mautic for backup ALL the data (in my experience), I’m really looking for an easy way to have a FULL backup of my data on my computer so whenever I need to restore it or cha… --- ## ["Referred by" field](https://forum.mautic.org/t/referred-by-field/4936)
**Author:** [@nschulzke](https://forum.mautic.org/u/nschulzke)\ **Replies:** 1\ **Last updated:** [August 17, 2016, 3:34pm UTC](https://forum.mautic.org/t/referred-by-field/4936 "2016-08-17T15:34:38Z")
I need to create a field that accepts an Email address of another contact who referred them – the tricky part is that what I’d like to have happen is for that other contact (the referrer) to have their points updated whe… --- ## [URL not found](https://forum.mautic.org/t/url-not-found/4928)
**Author:** [@balkee](https://forum.mautic.org/u/balkee)\ **Replies:** 2\ **Last updated:** [August 17, 2016, 1:14pm UTC](https://forum.mautic.org/t/url-not-found/4928 "2016-08-17T13:14:25Z")
I have a fresh install of 2.1. After the installation, mautic runs OK from the original browser. If I try to access the domain from another location (another PC’s browser) the address bar shows: http://domain.com/s/d… --- ## [Mautic's version of Infusionsoft "internal forms"](https://forum.mautic.org/t/mautics-version-of-infusionsoft-internal-forms/4931)
**Author:** [@fahed](https://forum.mautic.org/u/fahed)\ **Replies:** 3\ **Last updated:** [August 17, 2016, 12:31pm UTC](https://forum.mautic.org/t/mautics-version-of-infusionsoft-internal-forms/4931 "2016-08-17T12:31:10Z")
Hey everyone, hopefully one of you can help me. Infusionsoft has this concept called “internal forms”. The idea is that, just like a site visitor can fill out a form and trigger a campaign, an admin can do the same. … --- ## [No actions after tag?](https://forum.mautic.org/t/no-actions-after-tag/4910)
**Author:** [@valerio](https://forum.mautic.org/u/valerio)\ **Replies:** 11\ **Last updated:** [August 16, 2016, 8:53pm UTC](https://forum.mautic.org/t/no-actions-after-tag/4910 "2016-08-16T20:53:34Z")
Inside the builder I’d like to be able to send an email after I tag a contact. I see no way on how to do it, seems that after assigning a tag, no ACTIONS are possible. Why? Any idea on how to do that? I’d like to t… --- ## [Mailjet Plugin - Howto](https://forum.mautic.org/t/mailjet-plugin-howto/4924)
**Author:** [@domparry](https://forum.mautic.org/u/domparry)\ **Replies:** 2\ **Last updated:** [August 16, 2016, 7:08pm UTC](https://forum.mautic.org/t/mailjet-plugin-howto/4924 "2016-08-16T19:08:41Z")
Hi all, I saw Mailjet listed in the integrations page: https://www.mautic.org/integrations/ But it’s not available to select when setting up the email sending. Can anybody help with how to set it up? Much appre… --- ## [Click Count doesn't work](https://forum.mautic.org/t/click-count-doesnt-work/4913)
**Author:** [@valentyn-md](https://forum.mautic.org/u/valentyn-md)\ **Replies:** 6\ **Last updated:** [August 16, 2016, 5:57pm UTC](https://forum.mautic.org/t/click-count-doesnt-work/4913 "2016-08-16T17:57:27Z")
Clicks Count in Channel \> Emails doesn’t work for me. I see that this is simple url with tracking code. I copied this url and manually paste in browser, but nothing happened. All the time this happens. I don’t know how a… --- ## [Email Templates display error](https://forum.mautic.org/t/email-templates-display-error/4916)
**Author:** [@dnaber](https://forum.mautic.org/u/dnaber)\ **Replies:** 5\ **Last updated:** [August 16, 2016, 5:02pm UTC](https://forum.mautic.org/t/email-templates-display-error/4916 "2016-08-16T17:02:44Z")
Hi, I startet using mautic a while back and now I’m trying to build my own template. I’ve run into a tiny problem because once I’ve modified one of the existing templates (add some tables, change colours & Images) and … [Previous page](https://forum.mautic.org/c/support/8.md?page=269) [Next page](https://forum.mautic.org/c/support/8.md?page=271)