# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=271 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 272 --- ## [Merge Tags?](https://forum.mautic.org/t/merge-tags/2041)
**Author:** [@jatekweb](https://forum.mautic.org/u/jatekweb)\ **Replies:** 8\ **Last updated:** [August 16, 2016, 1:30pm UTC](https://forum.mautic.org/t/merge-tags/2041 "2016-08-16T13:30:40Z")
First off, I really like Mautic so far. Do you have any documentation? I can't seem to find it. I am wanting to use merge tags ({firstname}) in emails. Is this possible? Thanks! --- ## [Email Campaign not sending](https://forum.mautic.org/t/email-campaign-not-sending/4915)
**Author:** [@senakun21](https://forum.mautic.org/u/senakun21)\ **Replies:** 1\ **Last updated:** [August 16, 2016, 9:37am UTC](https://forum.mautic.org/t/email-campaign-not-sending/4915 "2016-08-16T09:37:03Z")
Hi, I just recently integrate Mautic on my site, everything is working fine except for my email on my campaign is not sending out, but when I try to “Send test email” its working I’m getting it. Any idea how to che… --- ## [Error CLI upgrade to 2.1](https://forum.mautic.org/t/error-cli-upgrade-to-2-1/4912)
**Author:** [@williamsdb](https://forum.mautic.org/u/williamsdb)\ **Replies:** 1\ **Last updated:** [August 16, 2016, 7:57am UTC](https://forum.mautic.org/t/error-cli-upgrade-to-2-1/4912 "2016-08-16T07:57:02Z")
So I am trying to upgrade from 2.0.0 to 2.1 via the command line. This is what I get: Code: $ sudo php upgrade.php Checking for new updates...updating to 2.1.0! Extracting the update package...done! Moving files...don… --- ## [Configure IMAP on Server](https://forum.mautic.org/t/configure-imap-on-server/4889)
**Author:** [@ceazer](https://forum.mautic.org/u/ceazer)\ **Replies:** 6\ **Last updated:** [August 16, 2016, 5:28am UTC](https://forum.mautic.org/t/configure-imap-on-server/4889 "2016-08-16T05:28:01Z")
Can anyone help me on how to setup IMAP for Monitored Inbox Settings ? on my CentOs server --- ## [Amazon SES integration](https://forum.mautic.org/t/amazon-ses-integration/4900)
**Author:** [@bellsouthwest](https://forum.mautic.org/u/bellsouthwest)\ **Replies:** 2\ **Last updated:** [August 15, 2016, 7:51pm UTC](https://forum.mautic.org/t/amazon-ses-integration/4900 "2016-08-15T19:51:34Z")
I signed up for SES 50,000 Daily send 14 sec My url is pending dripstorm.com However, they lifted the confirmed email rule I get this error… Am I correct, “The pending status of the domain causes thi… --- ## [Mautic 2.0.1 error upgrade to 2.1](https://forum.mautic.org/t/mautic-2-0-1-error-upgrade-to-2-1/4886)
**Author:** [@Svet\_Zitrka](https://forum.mautic.org/u/Svet_Zitrka)\ **Replies:** 3\ **Last updated:** [August 15, 2016, 6:44pm UTC](https://forum.mautic.org/t/mautic-2-0-1-error-upgrade-to-2-1/4886 "2016-08-15T18:44:55Z")
When updating the point where unpacks the downloaded package throws this error log and update falls. They suspect someone where to look for solutions? Code: \[2016-08-13 21:59:27\] mautic.NOTICE: PHP Notice: Use of undef… --- ## [Base table or view not found](https://forum.mautic.org/t/base-table-or-view-not-found/3926)
**Author:** [@dsadnick](https://forum.mautic.org/u/dsadnick)\ **Replies:** 4\ **Last updated:** [August 15, 2016, 3:48pm UTC](https://forum.mautic.org/t/base-table-or-view-not-found/3926 "2016-08-15T15:48:51Z")
Im trying to Install Mautic 2.0 and during the DB setup process I keep getting this error, SQLSTATE\[42S02\]: Base table or view not found: 1146 Table ‘mauticbd.lead\_fields’ doesn’t exist Any ideas how to fix thi… --- ## [Last active from contact](https://forum.mautic.org/t/last-active-from-contact/4902)
**Author:** [@gina](https://forum.mautic.org/u/gina)\ **Replies:** 1\ **Last updated:** [August 15, 2016, 12:42pm UTC](https://forum.mautic.org/t/last-active-from-contact/4902 "2016-08-15T12:42:43Z")
Hi, I would like to know how’s the “last active” in Contact list works? I was thought that it is the contact which open the email campaign before, but when I was checking the email list, just found out that the… --- ## [500 Error 2.1.0](https://forum.mautic.org/t/500-error-2-1-0/4892)
**Author:** [@DerekBuntin](https://forum.mautic.org/u/DerekBuntin)\ **Replies:** 4\ **Last updated:** [August 15, 2016, 6:07am UTC](https://forum.mautic.org/t/500-error-2-1-0/4892 "2016-08-15T06:07:18Z")
On another thread I discuss how I had to download the newest upgrade and replace the files completely then copy the local.php file, which worked and the system is showing. But… Upon trying to view a contact, or any … --- ## [Maxmind Geolitecity Bitnami](https://forum.mautic.org/t/maxmind-geolitecity-bitnami/4895)
**Author:** [@bellsouthwest](https://forum.mautic.org/u/bellsouthwest)\ **Replies:** 1\ **Last updated:** [August 15, 2016, 3:59am UTC](https://forum.mautic.org/t/maxmind-geolitecity-bitnami/4895 "2016-08-15T03:59:58Z")
Maxmind issue Current Install v2.1.0 I use bitnami to install Mautic. It seems to work fine. However, Maxmind ip button continues to run animated circle after 10 hrs. IP lookup service - Maxmind download … --- ## [Fata Error After Update](https://forum.mautic.org/t/fata-error-after-update/4891)
**Author:** [@DerekBuntin](https://forum.mautic.org/u/DerekBuntin)\ **Replies:** 3\ **Last updated:** [August 14, 2016, 6:37pm UTC](https://forum.mautic.org/t/fata-error-after-update/4891 "2016-08-14T18:37:35Z")
I’m pretty sure my installations have been failing because the default PHP version was 5.4x, so I’ve changed this so that the default is 5.6.24, so I can now see the following error, which I assume is down to the failed … --- ## [How to fill social fields in Mautic](https://forum.mautic.org/t/how-to-fill-social-fields-in-mautic/4092)
**Author:** [@jantheofel](https://forum.mautic.org/u/jantheofel)\ **Replies:** 3\ **Last updated:** [August 14, 2016, 1:34pm UTC](https://forum.mautic.org/t/how-to-fill-social-fields-in-mautic/4092 "2016-08-14T13:34:24Z")
Hey, how to fill the social fields like Twitter in Mautic correct? Do I put the username (in my case “jantheofel”) or the complete URL (in my case “https://twitter.com/jantheofel”)? Thank you! Jan --- ## [mautic generates wrong url](https://forum.mautic.org/t/mautic-generates-wrong-url/4816)
**Author:** [@andreas.raupach](https://forum.mautic.org/u/andreas.raupach)\ **Replies:** 5\ **Last updated:** [August 14, 2016, 10:20am UTC](https://forum.mautic.org/t/mautic-generates-wrong-url/4816 "2016-08-14T10:20:15Z")
hallo community, for 2 days my double optin campaign worked fine. But today, everybody who signed up for my free video got an activtion link with this url: http://h/ the link in the defined email is still … --- ## [Form with mandatory fields sends with no content](https://forum.mautic.org/t/form-with-mandatory-fields-sends-with-no-content/4883)
**Author:** [@TachYons](https://forum.mautic.org/u/TachYons)\ **Replies:** 2\ **Last updated:** [August 13, 2016, 2:59pm UTC](https://forum.mautic.org/t/form-with-mandatory-fields-sends-with-no-content/4883 "2016-08-13T14:59:56Z")
I have setup a form in Mautic and placed it in my website. Some fields are mandatory (changed it in custom fields). But when the submit button is pushed the form sends (empty) and no error message appears. What di… --- ## [Images / Theme Issue with 2.1](https://forum.mautic.org/t/images-theme-issue-with-2-1/4877)
**Author:** [@parmarsanjay](https://forum.mautic.org/u/parmarsanjay)\ **Replies:** 1\ **Last updated:** [August 13, 2016, 12:48am UTC](https://forum.mautic.org/t/images-theme-issue-with-2-1/4877 "2016-08-13T00:48:53Z")
Images are not showing up with Mautic 2.1 Fresh installation. --- ## [Embedding video files](https://forum.mautic.org/t/embedding-video-files/4873)
**Author:** [@trevor.rubinoff](https://forum.mautic.org/u/trevor.rubinoff)\ **Replies:** 1\ **Last updated:** [August 12, 2016, 5:53pm UTC](https://forum.mautic.org/t/embedding-video-files/4873 "2016-08-12T17:53:17Z")
I was wondering if there was a way to embed a video file to be playable on a Mautic landing page without it having to be published to a video sharing site like Youtube or Vimeo first. I have also tried to add the fi… --- ## [Mautic dashboard incorect report](https://forum.mautic.org/t/mautic-dashboard-incorect-report/4813)
**Author:** [@luci78](https://forum.mautic.org/u/luci78)\ **Replies:** 3\ **Last updated:** [August 12, 2016, 5:05pm UTC](https://forum.mautic.org/t/mautic-dashboard-incorect-report/4813 "2016-08-12T17:05:50Z")
Hi. In my dashboard every graph is 0 from couple days. No email sent, no contact created, no submission… I have deleted cache folder and situation is not changed. I have searched in log file and every day I see this er… --- ## [Hosted Version - Connect to DB](https://forum.mautic.org/t/hosted-version-connect-to-db/4862)
**Author:** [@sgilleland](https://forum.mautic.org/u/sgilleland)\ **Replies:** 1\ **Last updated:** [August 12, 2016, 4:57pm UTC](https://forum.mautic.org/t/hosted-version-connect-to-db/4862 "2016-08-12T16:57:07Z")
Is it possible to connect to the Database on a hosted version to be able to pull information into my Microsoft BI? --- ## [LinkedIn integration fail](https://forum.mautic.org/t/linkedin-integration-fail/4420)
**Author:** [@chizuokagmail-com](https://forum.mautic.org/u/chizuokagmail-com)\ **Replies:** 5\ **Last updated:** [August 12, 2016, 1:26pm UTC](https://forum.mautic.org/t/linkedin-integration-fail/4420 "2016-08-12T13:26:05Z")
I set this in linked in http://screenpresso.com/=80Vwf But when i tried to link it, i got this http://screenpresso.com/=z6ZPd All other integrations seem working well. Also a bug, if it failed, and i c… --- ## [wordpress plugin cutting off base URL](https://forum.mautic.org/t/wordpress-plugin-cutting-off-base-url/2471)
**Author:** [@solidrockguy](https://forum.mautic.org/u/solidrockguy)\ **Replies:** 6\ **Last updated:** [August 12, 2016, 9:37am UTC](https://forum.mautic.org/t/wordpress-plugin-cutting-off-base-url/2471 "2016-08-12T09:37:31Z")
I have installed the wordpress plugin on v 1.0 from wordpress repository to my wp site running wp v.4.3.1 . I configure the plugin to target my main mautic installation but when I view the page source of a page it shows… --- ## [Incorrect access token parameters returned: Array](https://forum.mautic.org/t/incorrect-access-token-parameters-returned-array/2088)
**Author:** [@widesys](https://forum.mautic.org/u/widesys)\ **Replies:** 2\ **Last updated:** [August 12, 2016, 9:31am UTC](https://forum.mautic.org/t/incorrect-access-token-parameters-returned-array/2088 "2016-08-12T09:31:52Z")
In mautic “pluginssystemmauticmauticApiHelper.php” function getMauticBaseUrl, this function is removing part of the URL see image below I changed it to: //return trim($this-\>params-\>get(‘base\_url’), ’ tnrx0B/’)… --- ## [Embed form into email template](https://forum.mautic.org/t/embed-form-into-email-template/4861)
**Author:** [@Majdi\_B.Y](https://forum.mautic.org/u/Majdi_B.Y)\ **Replies:** 2\ **Last updated:** [August 12, 2016, 9:05am UTC](https://forum.mautic.org/t/embed-form-into-email-template/4861 "2016-08-12T09:05:53Z")
Hello, can we embed a mautic form into the email template? thnks, --- ## [Mautic & IIS](https://forum.mautic.org/t/mautic-iis/4859)
**Author:** [@doug](https://forum.mautic.org/u/doug)\ **Replies:** 1\ **Last updated:** [August 12, 2016, 8:01am UTC](https://forum.mautic.org/t/mautic-iis/4859 "2016-08-12T08:01:00Z")
We already have a corporate website based on IIS and marketing want to include Mautic in this setup From the docs I’ve seen Mautic runs with Apache Are there any docs/setup for configuring Mautic to run with IIS --- ## [Unable to view segment contacts](https://forum.mautic.org/t/unable-to-view-segment-contacts/4854)
**Author:** [@ravibjain](https://forum.mautic.org/u/ravibjain)\ **Replies:** 1\ **Last updated:** [August 12, 2016, 6:07am UTC](https://forum.mautic.org/t/unable-to-view-segment-contacts/4854 "2016-08-12T06:07:36Z")
There are various segments I have created on Mautic and on clicking the contacts button on the right hand side against each segment, I can view the contacts. However, for one segment, which happens to be the largest (abo… --- ## [How to trigger an integration with CRM?](https://forum.mautic.org/t/how-to-trigger-an-integration-with-crm/4846)
**Author:** [@lead2crm](https://forum.mautic.org/u/lead2crm)\ **Replies:** 2\ **Last updated:** [August 12, 2016, 4:43am UTC](https://forum.mautic.org/t/how-to-trigger-an-integration-with-crm/4846 "2016-08-12T04:43:20Z")
I installed sugarcrm and integrated the two systems together. How can I test the integration and get leads flowing to the crm organically? --- ## [Adding Tags OnClick on an Link in an email](https://forum.mautic.org/t/adding-tags-onclick-on-an-link-in-an-email/4815)
**Author:** [@mbao](https://forum.mautic.org/u/mbao)\ **Replies:** 5\ **Last updated:** [August 12, 2016, 4:10am UTC](https://forum.mautic.org/t/adding-tags-onclick-on-an-link-in-an-email/4815 "2016-08-12T04:10:56Z")
Hello, I would like to “tag” links in E-Mails to track the “user interests”. There would be 3 Links with different content and the user would “self-segment” himself by clicking on the links (with attached “tags=inte… --- ## [Do Not Contact?](https://forum.mautic.org/t/do-not-contact/4850)
**Author:** [@freeformagency](https://forum.mautic.org/u/freeformagency)\ **Replies:** 1\ **Last updated:** [August 11, 2016, 10:00pm UTC](https://forum.mautic.org/t/do-not-contact/4850 "2016-08-11T22:00:55Z")
Hey @MxyzptlkFishStix , In reference to the Do Not Contact thread: https://www.mautic.org/community/index.php//5203-do-not-contact Where is that table found that you said has to be made? In the reporting tab? W… --- ## [New Mautic Tracking .JS not working](https://forum.mautic.org/t/new-mautic-tracking-js-not-working/4848)
**Author:** [@ankitpr89](https://forum.mautic.org/u/ankitpr89)\ **Replies:** 1\ **Last updated:** [August 11, 2016, 3:20pm UTC](https://forum.mautic.org/t/new-mautic-tracking-js-not-working/4848 "2016-08-11T15:20:56Z")
New javascript tracking pixel not working. I have completed all Mautic setup and .js script setup properly on my websites. After this, I am not able to get any data like ip and all inside my Mautic instance. Please… --- ## [Decisions not being triggeread](https://forum.mautic.org/t/decisions-not-being-triggeread/4847)
**Author:** [@arymaynart](https://forum.mautic.org/u/arymaynart)\ **Replies:** 1\ **Last updated:** [August 11, 2016, 10:47am UTC](https://forum.mautic.org/t/decisions-not-being-triggeread/4847 "2016-08-11T10:47:06Z")
Hi, i am using mautic.net has my marketing tooll, but i am having some issues. I have this email with a link to an e-book. I add a dacicion if the lead download the asset, tag him has entrested. If not, after 1 h send a … --- ## [when i submit the form.. it stops at "please wait" with the following error](https://forum.mautic.org/t/when-i-submit-the-form-it-stops-at-please-wait-with-the-following-error/4721)
**Author:** [@chizuokagmail-com](https://forum.mautic.org/u/chizuokagmail-com)\ **Replies:** 9\ **Last updated:** [August 11, 2016, 6:01am UTC](https://forum.mautic.org/t/when-i-submit-the-form-it-stops-at-please-wait-with-the-following-error/4721 "2016-08-11T06:01:24Z")
I have a mautic form here in Joomla http://staging.rapidfy.com/ Its somewhere in the middle… when i submit the form… it stops at “please wait” with the following error GET http://dev.mautic.rapidfy.com/form… [Previous page](https://forum.mautic.org/c/support/8.md?page=270) [Next page](https://forum.mautic.org/c/support/8.md?page=272)