# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=272 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 273 --- ## [Installation Error](https://forum.mautic.org/t/installation-error/4793)
**Author:** [@ceazer](https://forum.mautic.org/u/ceazer)\ **Replies:** 8\ **Last updated:** [August 11, 2016, 4:30am UTC](https://forum.mautic.org/t/installation-error/4793 "2016-08-11T04:30:49Z")
I have got these errors when i hit the browser exception ‘UnexpectedValueException’ with message ‘The stream or file “/var/www/vhosts/octopusreach.com/aem.octopusreach.com/app/logs/mautic\_prod-2016-08-08.php” could … --- ## [CSRF Token error when creating emails](https://forum.mautic.org/t/csrf-token-error-when-creating-emails/4845)
**Author:** [@TTrotter](https://forum.mautic.org/u/TTrotter)\ **Replies:** 2\ **Last updated:** [August 11, 2016, 4:02am UTC](https://forum.mautic.org/t/csrf-token-error-when-creating-emails/4845 "2016-08-11T04:02:11Z")
Help - I can’t create emails. Actually, I can create emails, as long as I don’t try and edit the email template’s default content. As soon as I edit the content and try to ‘apply’ the changes, or hit “save and close”, I … --- ## [E-mail schedule](https://forum.mautic.org/t/e-mail-schedule/4842)
**Author:** [@diegopellucio](https://forum.mautic.org/u/diegopellucio)\ **Replies:** 1\ **Last updated:** [August 11, 2016, 2:37am UTC](https://forum.mautic.org/t/e-mail-schedule/4842 "2016-08-11T02:37:12Z")
I have a campaign that sends e-email in a scheduled time. If a lead enters on a segment after scheduled e-mail date time was sent, lead receives all past scheduled e-mails. I would like to prevent this campaign to send t… --- ## [Queue not processing, error](https://forum.mautic.org/t/queue-not-processing-error/4840)
**Author:** [@Adam](https://forum.mautic.org/u/Adam)\ **Replies:** 2\ **Last updated:** [August 10, 2016, 10:34pm UTC](https://forum.mautic.org/t/queue-not-processing-error/4840 "2016-08-10T22:34:07Z")
I just switched to queue email sending, but even though my cron is set properly, it will not process. Here is what my log says: \[2016-08-10 22:30:03\] mautic.NOTICE: SymfonyComponentConsoleExceptionRuntimeException: Too… --- ## [Upgrade from 1.4.1 to 2.x](https://forum.mautic.org/t/upgrade-from-1-4-1-to-2-x/4834)
**Author:** [@IchiroA](https://forum.mautic.org/u/IchiroA)\ **Replies:** 1\ **Last updated:** [August 10, 2016, 4:25pm UTC](https://forum.mautic.org/t/upgrade-from-1-4-1-to-2-x/4834 "2016-08-10T16:25:07Z")
Hi, Im trying to upgrade to 2.x but for some reason im not getting the upgrade notice on the website and when I try to run the upgrade.php script I get the following: PHP Parse error: syntax error, unexpected ‘\[’… --- ## [Import my campaign emails](https://forum.mautic.org/t/import-my-campaign-emails/4832)
**Author:** [@loppygoof](https://forum.mautic.org/u/loppygoof)\ **Replies:** 6\ **Last updated:** [August 10, 2016, 3:35pm UTC](https://forum.mautic.org/t/import-my-campaign-emails/4832 "2016-08-10T15:35:58Z")
I am trying to transfer my list of campaign emails that I have already created and import them into Mautic. I keep breaking the emails table and campaign emails will not send. I have to reinstall mautic and a new db… --- ## [Campaign Emails Fail](https://forum.mautic.org/t/campaign-emails-fail/4729)
**Author:** [@loppygoof](https://forum.mautic.org/u/loppygoof)\ **Replies:** 4\ **Last updated:** [August 10, 2016, 3:17pm UTC](https://forum.mautic.org/t/campaign-emails-fail/4729 "2016-08-10T15:17:59Z")
I can test my smtp settings with success, and even send a manual email to a contact, but for the life of me I cannot initiate my drip campaign to send emails to those who submit my campaign form. The contact information … --- ## [Mautic API Problem](https://forum.mautic.org/t/mautic-api-problem/4821)
**Author:** [@beetosantos](https://forum.mautic.org/u/beetosantos)\ **Replies:** 3\ **Last updated:** [August 10, 2016, 1:53pm UTC](https://forum.mautic.org/t/mautic-api-problem/4821 "2016-08-10T13:53:30Z")
I really need some help on the error explained in the attached image. Please anyone who has used the API Mautic could give me a hint? Link to image: https://www.dropbox.com/s/9l2xwaosl45a3kh/MauticErrorAPI.jpg?dl=0 --- ## [New button not working for Campaigns](https://forum.mautic.org/t/new-button-not-working-for-campaigns/4823)
**Author:** [@nschulzke](https://forum.mautic.org/u/nschulzke)\ **Replies:** 1\ **Last updated:** [August 10, 2016, 1:27am UTC](https://forum.mautic.org/t/new-button-not-working-for-campaigns/4823 "2016-08-10T01:27:14Z")
The New button on the campaign section isn’t working in my Mautic installation – just got it set up on a VPS. mautic\_prod-2016-08-10.php error log has these two errors repeated a lot: Code: \[2016-08-10 02:13:32\] m… --- ## [My Api doesn't work properly](https://forum.mautic.org/t/my-api-doesnt-work-properly/2532)
**Author:** [@owats](https://forum.mautic.org/u/owats)\ **Replies:** 4\ **Last updated:** [August 9, 2016, 10:36pm UTC](https://forum.mautic.org/t/my-api-doesnt-work-properly/2532 "2016-08-09T22:36:01Z")
I have attached a screenshot of the issue. I hope somebody can help me with this. I enable the api but I don’t see the options available. --- ## [Integration Amazon SES error.](https://forum.mautic.org/t/integration-amazon-ses-error/4802)
**Author:** [@Newbie](https://forum.mautic.org/u/Newbie)\ **Replies:** 8\ **Last updated:** [August 9, 2016, 8:17am UTC](https://forum.mautic.org/t/integration-amazon-ses-error/4802 "2016-08-09T08:17:22Z")
Hi Please confirm that’s private conversation. What credentials data would you need from me? Amazon Mautic Emails FTP / Cpanel access? --- ## [Mautic On Shared Hosting CSPRNG error](https://forum.mautic.org/t/mautic-on-shared-hosting-csprng-error/4804)
**Author:** [@murray1000](https://forum.mautic.org/u/murray1000)\ **Replies:** 2\ **Last updated:** [August 9, 2016, 7:24am UTC](https://forum.mautic.org/t/mautic-on-shared-hosting-csprng-error/4804 "2016-08-09T07:24:21Z")
Great product. I just tried to install using Softaculous and cpanel and get an error: “There is no suitable CSPRNG installed on your system” A quick hunt for this seems to indicate that open\_basedir needs to be uns… --- ## [Automatic follow up emails](https://forum.mautic.org/t/automatic-follow-up-emails/4800)
**Author:** [@AndreyYunisov](https://forum.mautic.org/u/AndreyYunisov)\ **Replies:** 5\ **Last updated:** [August 9, 2016, 6:54am UTC](https://forum.mautic.org/t/automatic-follow-up-emails/4800 "2016-08-09T06:54:46Z")
Hello all, My name is Andrew and I respresent another famous open source project - bacula (bacula.org and baculasystems.com). We are using Mautic to follow up with facebook leads that come automatically to our … --- ## [Anomynous contact : IP Address](https://forum.mautic.org/t/anomynous-contact-ip-address/4801)
**Author:** [@edwood](https://forum.mautic.org/u/edwood)\ **Replies:** 2\ **Last updated:** [August 9, 2016, 6:33am UTC](https://forum.mautic.org/t/anomynous-contact-ip-address/4801 "2016-08-09T06:33:48Z")
I’ve installed the Mautic Wordpress Plugin, the tag is in the code of all the page of the website. Only the address IP of my company is collected. I have a Varnish server on the website. Could it be possible that the cac… --- ## [Campaign not sending](https://forum.mautic.org/t/campaign-not-sending/4808)
**Author:** [@noreply](https://forum.mautic.org/u/noreply)\ **Replies:** 1\ **Last updated:** [August 9, 2016, 12:37am UTC](https://forum.mautic.org/t/campaign-not-sending/4808 "2016-08-09T00:37:22Z")
I realize that if we import the list of contact first before building and publishing a campaign, the campaign will not sent emails out to these contacts. Due to some reason, we have to stick to this sequence: import the … --- ## [Desparate for help please](https://forum.mautic.org/t/desparate-for-help-please/4784)
**Author:** [@Scalar](https://forum.mautic.org/u/Scalar)\ **Replies:** 3\ **Last updated:** [August 8, 2016, 4:29pm UTC](https://forum.mautic.org/t/desparate-for-help-please/4784 "2016-08-08T16:29:31Z")
Hi Escopecz, I am desperate for help with a mautic project I have been working on for 3-4 month. I have posted it under the support forum and was hoping you could please give it a moments attention as I trust you will b… --- ## [I 'm at a loss](https://forum.mautic.org/t/i-m-at-a-loss/4795)
**Author:** [@klausv1304](https://forum.mautic.org/u/klausv1304)\ **Replies:** 4\ **Last updated:** [August 8, 2016, 1:16pm UTC](https://forum.mautic.org/t/i-m-at-a-loss/4795 "2016-08-08T13:16:10Z")
I have an error with standalone forms integrated in a landing page. After filling in the form and press the submit button, Mautic sends no Email with the form content to an email adress. With the help of MxyzptlkFishSti… --- ## [New Problem with emails](https://forum.mautic.org/t/new-problem-with-emails/4785)
**Author:** [@Scalar](https://forum.mautic.org/u/Scalar)\ **Replies:** 4\ **Last updated:** [August 8, 2016, 7:20am UTC](https://forum.mautic.org/t/new-problem-with-emails/4785 "2016-08-08T07:20:02Z")
Within quite a few of my contacts it says “Email probably had not been read yet” yet the same contacts are telling me that they have never received the email at all. So, can anyone advise. --- ## [Getting Rid of the Border of the Blank Email Theme](https://forum.mautic.org/t/getting-rid-of-the-border-of-the-blank-email-theme/4773)
**Author:** [@RedMagician](https://forum.mautic.org/u/RedMagician)\ **Replies:** 8\ **Last updated:** [August 7, 2016, 7:05pm UTC](https://forum.mautic.org/t/getting-rid-of-the-border-of-the-blank-email-theme/4773 "2016-08-07T19:05:30Z")
Hi, I’d like to get rid of the border of the blank email theme. How can I do that? The Blank theme suits me well. I just can’t figure out where I should edit to delete the border, as there’s no CSS f… --- ## [Rollercoaster effects](https://forum.mautic.org/t/rollercoaster-effects/4775)
**Author:** [@klausv1304](https://forum.mautic.org/u/klausv1304)\ **Replies:** 8\ **Last updated:** [August 7, 2016, 4:21pm UTC](https://forum.mautic.org/t/rollercoaster-effects/4775 "2016-08-07T16:21:16Z")
Im testing with mautic now for a longer time. Im fascinated about the product and the opportunities that it offers. I try to push Mautic here in Germany. But it reminds me a little bit of a roller coaster, highs and lows… --- ## [My file](https://forum.mautic.org/t/my-file/4782)
**Author:** [@klausv1304](https://forum.mautic.org/u/klausv1304)\ **Replies:** 1\ **Last updated:** [August 7, 2016, 2:27pm UTC](https://forum.mautic.org/t/my-file/4782 "2016-08-07T14:27:46Z")
\ '%kernel.root\_dir%/cache', 'log\_path' =\> '%kernel.root\_dir%/logs', 'site\_url' =\> 'http://www.equipe.cc/Mautic', 'install\_source' =\> 'Mautic', 'db\_driver' =\> 'pdo\_mysql', … --- ## [Guide on how to properly configure Amazon aws with mautic](https://forum.mautic.org/t/guide-on-how-to-properly-configure-amazon-aws-with-mautic/4685)
**Author:** [@gowen](https://forum.mautic.org/u/gowen)\ **Replies:** 3\ **Last updated:** [August 7, 2016, 5:42am UTC](https://forum.mautic.org/t/guide-on-how-to-properly-configure-amazon-aws-with-mautic/4685 "2016-08-07T05:42:06Z")
Hi there is there any information I can use to cross check my amazon SES configuration with mautic. Thanks --- ## [You are not authorized to use filemanager](https://forum.mautic.org/t/you-are-not-authorized-to-use-filemanager/4777)
**Author:** [@balkee](https://forum.mautic.org/u/balkee)\ **Replies:** 3\ **Last updated:** [August 6, 2016, 10:32pm UTC](https://forum.mautic.org/t/you-are-not-authorized-to-use-filemanager/4777 "2016-08-06T22:32:27Z")
When editing a landing page (in v2.0), content tab, click to Insert Image, then the file browse icon: a new window opens (to access server files) I get the message: “You’re not authorized to use filemanager” … --- ## [reports based on segments](https://forum.mautic.org/t/reports-based-on-segments/4771)
**Author:** [@AmeliaUrsu](https://forum.mautic.org/u/AmeliaUrsu)\ **Replies:** 1\ **Last updated:** [August 5, 2016, 9:45pm UTC](https://forum.mautic.org/t/reports-based-on-segments/4771 "2016-08-05T21:45:40Z")
i’ve just started using the software and I can’t seem to find my way around creating a report based on a segment list. Is this possible? Also it seems that only reports based on contact points can be exported, is there a… --- ## [I have got some errors using Mautic over SSL](https://forum.mautic.org/t/i-have-got-some-errors-using-mautic-over-ssl/4770)
**Author:** [@mlisb0n](https://forum.mautic.org/u/mlisb0n)\ **Replies:** 1\ **Last updated:** [August 5, 2016, 7:06pm UTC](https://forum.mautic.org/t/i-have-got-some-errors-using-mautic-over-ssl/4770 "2016-08-05T19:06:20Z")
Hi, I installed Mautic using a Bitnami image on Windows Azure. As I am planning to configure lead tracking on SSL site I need that all resources get loaded using a HTTPS, so I configured apache to use SSL. But I am hav… --- ## [Mautic Installation Lasted Version- Install and enable the intl extension](https://forum.mautic.org/t/mautic-installation-lasted-version-install-and-enable-the-intl-extension/4769)
**Author:** [@jcasilva](https://forum.mautic.org/u/jcasilva)\ **Replies:** 1\ **Last updated:** [August 5, 2016, 4:12pm UTC](https://forum.mautic.org/t/mautic-installation-lasted-version-install-and-enable-the-intl-extension/4769 "2016-08-05T16:12:31Z")
Hi! I am try to install the lasted version of Mautic in my server (PHP Version 7.0.7 | Apache/2.4.10 | Debian 8 64bit) But cannot solve this problem: The intl extension is not performing as expected. Plea… --- ## [Help with Mautic API - apitester](https://forum.mautic.org/t/help-with-mautic-api-apitester/4742)
**Author:** [@viera00](https://forum.mautic.org/u/viera00)\ **Replies:** 6\ **Last updated:** [August 5, 2016, 11:57am UTC](https://forum.mautic.org/t/help-with-mautic-api-apitester/4742 "2016-08-05T11:57:44Z")
Hello everyone, I’m a Mautic Newbie. I’ve been testing the tool for some weeks now and I think I’ll adop the tool for my marketing automation efforts. The tool has worked pretty fine in all that has to do to the “in… --- ## ["OpCache.save\_comments=1.](https://forum.mautic.org/t/opcache-save-comments-1/4762)
**Author:** [@azanatek](https://forum.mautic.org/u/azanatek)\ **Replies:** 1\ **Last updated:** [August 5, 2016, 6:38am UTC](https://forum.mautic.org/t/opcache-save-comments-1/4762 "2016-08-05T06:38:52Z")
Hi Thanks for you reply, re OpCache.save (to find a new host) Q: will I have not have the same issue with another host unless i am running on my own server? and will it have a serious impact if we turn OpCache.save … --- ## ["OpCache.save\_comments=1](https://forum.mautic.org/t/opcache-save-comments-1/4753)
**Author:** [@azanatek](https://forum.mautic.org/u/azanatek)\ **Replies:** 2\ **Last updated:** [August 5, 2016, 6:23am UTC](https://forum.mautic.org/t/opcache-save-comments-1/4753 "2016-08-05T06:23:46Z")
Help Required. instaling Mautic first time. We need to set the "OpCache.save\_comments=1 for the website. However my hosting company reports the following:=- “The value you want to be changed is a g… --- ## [Email builder doesn't launch when theme is set to None](https://forum.mautic.org/t/email-builder-doesnt-launch-when-theme-is-set-to-none/4758)
**Author:** [@pathrider](https://forum.mautic.org/u/pathrider)\ **Replies:** 1\ **Last updated:** [August 4, 2016, 11:46pm UTC](https://forum.mautic.org/t/email-builder-doesnt-launch-when-theme-is-set-to-none/4758 "2016-08-04T23:46:01Z")
I notice that I am not using a theme when you set it to none, you never see the button for Launch Builder. Unless you use the builder, there is no way to input fields from the contact record such as first name. We are … [Previous page](https://forum.mautic.org/c/support/8.md?page=271) [Next page](https://forum.mautic.org/c/support/8.md?page=273)