# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=273 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 274 --- ## [Website Visitor Data + Oracle Siebel Integration](https://forum.mautic.org/t/website-visitor-data-oracle-siebel-integration/4736)
**Author:** [@AndreasPe](https://forum.mautic.org/u/AndreasPe)\ **Replies:** 5\ **Last updated:** [August 4, 2016, 4:54pm UTC](https://forum.mautic.org/t/website-visitor-data-oracle-siebel-integration/4736 "2016-08-04T16:54:08Z")
Hallo together, I am trying to find out which tool we can use for marketing automation purposes right now and mautic looks quite promising to me! I really hope I don’t ask foolish questions due to the point t… --- ## [Mautic Installation: Server Prerequisites?](https://forum.mautic.org/t/mautic-installation-server-prerequisites/4749)
**Author:** [@lead2crm](https://forum.mautic.org/u/lead2crm)\ **Replies:** 3\ **Last updated:** [August 4, 2016, 4:35pm UTC](https://forum.mautic.org/t/mautic-installation-server-prerequisites/4749 "2016-08-04T16:35:57Z")
I downloaded Mautic and uploaded the file to my server; however, upon visiting the index.php page, I got an error for line 30. The code looks basic enough, I’m wondering if my server is not compatible? I am running a Mic… --- ## [Turning on SSL lowers my open rate](https://forum.mautic.org/t/turning-on-ssl-lowers-my-open-rate/4658)
**Author:** [@caleb.hurd](https://forum.mautic.org/u/caleb.hurd)\ **Replies:** 6\ **Last updated:** [August 4, 2016, 4:25pm UTC](https://forum.mautic.org/t/turning-on-ssl-lowers-my-open-rate/4658 "2016-08-04T16:25:22Z")
So here’s a strange one… I have a daily e-mail that I send out that has an open rate of about 40% (give or take). When I turn on forced SSL for the server, that rate drops to 10%-15%. Oddly, the traffic still seems … --- ## [How can I allow a contact to resubscribe itself?](https://forum.mautic.org/t/how-can-i-allow-a-contact-to-resubscribe-itself/4329)
**Author:** [@holiveira](https://forum.mautic.org/u/holiveira)\ **Replies:** 3\ **Last updated:** [August 4, 2016, 8:15am UTC](https://forum.mautic.org/t/how-can-i-allow-a-contact-to-resubscribe-itself/4329 "2016-08-04T08:15:44Z")
I’m trying out Mautic for the past weeks and I encountered an unusual behavior while testing the unsubscribe workflow. I’m using the {unsubscribe\_text} label to create the link automatically and after clicking the u… --- ## [v2.0.1 update notification is not coming](https://forum.mautic.org/t/v2-0-1-update-notification-is-not-coming/4734)
**Author:** [@surya.caprice](https://forum.mautic.org/u/surya.caprice)\ **Replies:** 3\ **Last updated:** [August 4, 2016, 7:59am UTC](https://forum.mautic.org/t/v2-0-1-update-notification-is-not-coming/4734 "2016-08-04T07:59:22Z")
my mautic is in v1.4.1 and i dont see the v2.0.1 update notification , is there any way to trigger it manually or it is due to some issue? --- ## [Email dropdown menu missing?](https://forum.mautic.org/t/email-dropdown-menu-missing/4604)
**Author:** [@shaba](https://forum.mautic.org/u/shaba)\ **Replies:** 5\ **Last updated:** [August 3, 2016, 10:26am UTC](https://forum.mautic.org/t/email-dropdown-menu-missing/4604 "2016-08-03T10:26:10Z")
Hi guys, thank you for this great software. i have problem with the email dropdown menu ie the email builder on the left sidebare not being visible. i have everything from dashboard, calender, contacts, segments, com… --- ## [Configuration Not Working](https://forum.mautic.org/t/configuration-not-working/4711)
**Author:** [@eurogroup](https://forum.mautic.org/u/eurogroup)\ **Replies:** 7\ **Last updated:** [August 3, 2016, 9:51am UTC](https://forum.mautic.org/t/configuration-not-working/4711 "2016-08-03T09:51:07Z")
I have now placed Mautic on two seperate systems and still have no access to the configuration screens, Mail connection also one minute connects nxt minute times out so anyone have any idea as to how to trace this fault … --- ## [Email Mail Builder](https://forum.mautic.org/t/email-mail-builder/1563)
**Author:** [@emailready](https://forum.mautic.org/u/emailready)\ **Replies:** 3\ **Last updated:** [August 3, 2016, 7:22am UTC](https://forum.mautic.org/t/email-mail-builder/1563 "2016-08-03T07:22:22Z")
Hi I have been struggling the last day and half with Email Builder (I was doubting my own capabilities here) - to only find out that when you copy HTML in to the builder it rewrites it. Pasted HTML Code: Code: … --- ## [Edit multiple contact's fields](https://forum.mautic.org/t/edit-multiple-contacts-fields/4720)
**Author:** [@alexrm1x](https://forum.mautic.org/u/alexrm1x)\ **Replies:** 1\ **Last updated:** [August 2, 2016, 1:09pm UTC](https://forum.mautic.org/t/edit-multiple-contacts-fields/4720 "2016-08-02T13:09:44Z")
Hello, I loaded some users in the database impoting with CSV (Allyde) option. I’d like to edit some fields for some selected users. I’m doing this one by one Is there an option for multiple edit of contacts? … --- ## [Error Mautic with Sendgrid](https://forum.mautic.org/t/error-mautic-with-sendgrid/4702)
**Author:** [@Vinicius\_Gabriel](https://forum.mautic.org/u/Vinicius_Gabriel)\ **Replies:** 5\ **Last updated:** [August 2, 2016, 12:09pm UTC](https://forum.mautic.org/t/error-mautic-with-sendgrid/4702 "2016-08-02T12:09:56Z")
Hi! I’m setting the Mautic as Sendgrid, but I’m having this error when testing sending emails: Code: Connection could not be established with host smtp.sendgrid.net \[ #0\] Log data: ++ Starting Swift\_SmtpTransport… --- ## [Bounce Processing Inserts Bad Data Type "Reason" - BUG](https://forum.mautic.org/t/bounce-processing-inserts-bad-data-type-reason-bug/4688)
**Author:** [@scatterbrain](https://forum.mautic.org/u/scatterbrain)\ **Replies:** 4\ **Last updated:** [August 2, 2016, 5:40am UTC](https://forum.mautic.org/t/bounce-processing-inserts-bad-data-type-reason-bug/4688 "2016-08-02T05:40:04Z")
Hi, I’m new to this software so apologies if it is my fault somehow! I’m running the cron job: php /var/www/html/mautic/app/console mautic:email:send and it is generating an error of: An exception occurred … --- ## [I cant create a lead with the HTTP REST API](https://forum.mautic.org/t/i-cant-create-a-lead-with-the-http-rest-api/4700)
**Author:** [@chizuokagmail-com](https://forum.mautic.org/u/chizuokagmail-com)\ **Replies:** 6\ **Last updated:** [August 2, 2016, 5:38am UTC](https://forum.mautic.org/t/i-cant-create-a-lead-with-the-http-rest-api/4700 "2016-08-02T05:38:09Z")
Hello would someone be able to help out? I CANNOT CREATE a contact Header Authorization: Bearer {token} POST http://dev.mautic.mydomain.com/api/contacts/new The response is: { “error”: { “m… --- ## [Joomla Mautic API Problem](https://forum.mautic.org/t/joomla-mautic-api-problem/4707)
**Author:** [@Talltom2](https://forum.mautic.org/u/Talltom2)\ **Replies:** 1\ **Last updated:** [August 1, 2016, 4:57pm UTC](https://forum.mautic.org/t/joomla-mautic-api-problem/4707 "2016-08-01T16:57:39Z")
I’m tearing my hair out trying to get my mautic/joomla authorization to work. Here’s my latest error: The requested URL /administrato/oauth/v1/request\_token was not found on this server. Additionally, a 404 Not F… --- ## [Another cron job not operating properly post...](https://forum.mautic.org/t/another-cron-job-not-operating-properly-post/4679)
**Author:** [@lwdeddie](https://forum.mautic.org/u/lwdeddie)\ **Replies:** 2\ **Last updated:** [August 1, 2016, 2:44pm UTC](https://forum.mautic.org/t/another-cron-job-not-operating-properly-post/4679 "2016-08-01T14:44:07Z")
I have a series of Mautic builds self-hosted in side-by-side subdirectories. All working versions were either version 1.3 or 1.4. I decided to make my next build 2.0.1 which required a bit of server gymnastics including … --- ## [Emails permission](https://forum.mautic.org/t/emails-permission/4676)
**Author:** [@gina](https://forum.mautic.org/u/gina)\ **Replies:** 2\ **Last updated:** [August 1, 2016, 11:11am UTC](https://forum.mautic.org/t/emails-permission/4676 "2016-08-01T11:11:24Z")
Hi Not sure if anyone have same issue with me. I am giving the access permission for marketing people. when I set one role with only can view the email but no edit function, when check , it’s still can edit, … --- ## [Error on requesting access\_token and access\_token\_secret through API](https://forum.mautic.org/t/error-on-requesting-access-token-and-access-token-secret-through-api/4701)
**Author:** [@varun](https://forum.mautic.org/u/varun)\ **Replies:** 1\ **Last updated:** [August 1, 2016, 10:57am UTC](https://forum.mautic.org/t/error-on-requesting-access-token-and-access-token-secret-through-api/4701 "2016-08-01T10:57:11Z")
Hi, I am trying to integrate Mautic with our CRM (sugarcrm). I get the below error while requesting access\_token and access\_token\_secret through API Array ( \[error\] =\> Array ( \[message\] =\> signature\_invalid =\> … --- ## [Edit Contact Through API without ID](https://forum.mautic.org/t/edit-contact-through-api-without-id/4681)
**Author:** [@mingo3369](https://forum.mautic.org/u/mingo3369)\ **Replies:** 2\ **Last updated:** [August 1, 2016, 10:42am UTC](https://forum.mautic.org/t/edit-contact-through-api-without-id/4681 "2016-08-01T10:42:55Z")
I have devised an API call to CREATE a contact in mautic when a contact is added in my CRM. My problem is that I cannot send an EDIT contact call when their information changes in my CRM unless I know the mautic ID. My… --- ## [2.01 Can't edit old landing pages](https://forum.mautic.org/t/2-01-cant-edit-old-landing-pages/4601)
**Author:** [@justinroffmarsh](https://forum.mautic.org/u/justinroffmarsh)\ **Replies:** 5\ **Last updated:** [August 1, 2016, 10:37am UTC](https://forum.mautic.org/t/2-01-cant-edit-old-landing-pages/4601 "2016-08-01T10:37:41Z")
I just upgraded to 2.01 and now I can’t edit many of my existing landing pages. Mautic appears to hang when I click EDIT. The status animation along the top of the page runs indefinitely. There are some landing… --- ## [Export a list in CSV](https://forum.mautic.org/t/export-a-list-in-csv/4694)
**Author:** [@elisabet111](https://forum.mautic.org/u/elisabet111)\ **Replies:** 3\ **Last updated:** [August 1, 2016, 10:23am UTC](https://forum.mautic.org/t/export-a-list-in-csv/4694 "2016-08-01T10:23:48Z")
I wanted to know how to export a list in CSV, I’ve seen it in roportes, but not to you I have to give to export a specific list --- ## [Failed to fetch remote IP data: Recv failure: Connection reset by peer](https://forum.mautic.org/t/failed-to-fetch-remote-ip-data-recv-failure-connection-reset-by-peer/4691)
**Author:** [@gowen](https://forum.mautic.org/u/gowen)\ **Replies:** 1\ **Last updated:** [August 1, 2016, 5:45am UTC](https://forum.mautic.org/t/failed-to-fetch-remote-ip-data-recv-failure-connection-reset-by-peer/4691 "2016-08-01T05:45:24Z")
Failed to fetch remote IP data: Recv failure: Connection reset by peer Hi there please I need help. I am getting the error message above and have no idea how to resolve this. I am on my own server so no system a… --- ## [CPanel issues with Bounce Mgmt](https://forum.mautic.org/t/cpanel-issues-with-bounce-mgmt/4224)
**Author:** [@chizuokagmail-com](https://forum.mautic.org/u/chizuokagmail-com)\ **Replies:** 4\ **Last updated:** [July 31, 2016, 6:30am UTC](https://forum.mautic.org/t/cpanel-issues-with-bounce-mgmt/4224 "2016-07-31T06:30:00Z")
Because Mautic appends bounce info to the back of the email of FROM discover+bounce\_576bfe95eab08@mydomain.com Cpanel is rejecting the emails as sender not verified because that account discover+bounce\_576bfe95eab08@mydo… --- ## [Mautic is not sending email](https://forum.mautic.org/t/mautic-is-not-sending-email/4684)
**Author:** [@gowen](https://forum.mautic.org/u/gowen)\ **Replies:** 1\ **Last updated:** [July 30, 2016, 10:27pm UTC](https://forum.mautic.org/t/mautic-is-not-sending-email/4684 "2016-07-30T22:27:36Z")
I have created a very basic process but it is not working - Basic auto responder process I created a landing page that collect users information and then immediately send them a welcome email. Mautic is not sendi… --- ## [Any tips?](https://forum.mautic.org/t/any-tips/4683)
**Author:** [@beetosantos](https://forum.mautic.org/u/beetosantos)\ **Replies:** 1\ **Last updated:** [July 30, 2016, 8:51pm UTC](https://forum.mautic.org/t/any-tips/4683 "2016-07-30T20:51:57Z")
Mautic 2.01. Log Error: “2016-07-30 21:09:38\] mautic.ERROR: Deprecation: The SymfonyComponentSecurityCoreSecurityContext class is deprecated since version 2.6 and will be removed in 3.0. Use SymfonyComponentSecuri… --- ## [Cron job 2.0.1 error](https://forum.mautic.org/t/cron-job-2-0-1-error/4535)
**Author:** [@clalihu](https://forum.mautic.org/u/clalihu)\ **Replies:** 9\ **Last updated:** [July 30, 2016, 12:52pm UTC](https://forum.mautic.org/t/cron-job-2-0-1-error/4535 "2016-07-30T12:52:20Z")
I installed mautic 2.0.1, I changed the new CLI, but generates error : Quote: $ Input = new ArgvInput ( $ args ) I need to execute commands from the cron-job.org . In version 1.4 the cron job normally run fro… --- ## [mautic / Vtiger integration : didn't send contact](https://forum.mautic.org/t/mautic-vtiger-integration-didnt-send-contact/4098)
**Author:** [@takpaf](https://forum.mautic.org/u/takpaf)\ **Replies:** 2\ **Last updated:** [July 30, 2016, 4:44am UTC](https://forum.mautic.org/t/mautic-vtiger-integration-didnt-send-contact/4098 "2016-07-30T04:44:56Z")
Hello, I am currently testing some CRM whose already have an integration with mautic. Hubspot : work well but didn’t fit my need. I am testing Vtiger, but i can t send lead to it… The plugin is enable an… --- ## [Delay on page view?](https://forum.mautic.org/t/delay-on-page-view/4632)
**Author:** [@mindfulmoney](https://forum.mautic.org/u/mindfulmoney)\ **Replies:** 2\ **Last updated:** [July 30, 2016, 4:04am UTC](https://forum.mautic.org/t/delay-on-page-view/4632 "2016-07-30T04:04:49Z")
Hey guys, I’ve got a pretty robust funnel; see attached image. What I’m trying to do is say “send an email, if the user goes to a specific url, then they completed day 1, set their stage to engage and send an … --- ## [500 Internal Server Error when trying to edit any contact field](https://forum.mautic.org/t/500-internal-server-error-when-trying-to-edit-any-contact-field/4124)
**Author:** [@freeformagency](https://forum.mautic.org/u/freeformagency)\ **Replies:** 3\ **Last updated:** [July 29, 2016, 9:58pm UTC](https://forum.mautic.org/t/500-internal-server-error-when-trying-to-edit-any-contact-field/4124 "2016-07-29T21:58:32Z")
When I try to edit an existing contact’s field, like “City” for example, and then hit Apply or even Save and Close, I get a 500 Internal Server Error. Help! Running Mautic V1.4.1. Error Logs: \[2016-07-01 04:2… --- ## [i have an idea that make change of mautic](https://forum.mautic.org/t/i-have-an-idea-that-make-change-of-mautic/4569)
**Author:** [@jackksa09](https://forum.mautic.org/u/jackksa09)\ **Replies:** 2\ **Last updated:** [July 29, 2016, 8:29am UTC](https://forum.mautic.org/t/i-have-an-idea-that-make-change-of-mautic/4569 "2016-07-29T08:29:47Z")
hi every one @ escopecz first -if mautic community will do this idea i hope they do it for free to all people and i am always make Smart ideas like this but i I can not programming i think i have an idea t… --- ## [Can you do this within emails?](https://forum.mautic.org/t/can-you-do-this-within-emails/4607)
**Author:** [@Dez](https://forum.mautic.org/u/Dez)\ **Replies:** 4\ **Last updated:** [July 28, 2016, 6:08pm UTC](https://forum.mautic.org/t/can-you-do-this-within-emails/4607 "2016-07-28T18:08:41Z")
Hi Team, I love what I have seen so far. Excellent software! Thank you for all your efforts. One question… Imagine you have set up a weekly drip email sequence for a list of 100 subscribers (emails sent week 1… --- ## [What is the format of social handles supported?](https://forum.mautic.org/t/what-is-the-format-of-social-handles-supported/4410)
**Author:** [@chizuokagmail-com](https://forum.mautic.org/u/chizuokagmail-com)\ **Replies:** 4\ **Last updated:** [July 28, 2016, 4:24am UTC](https://forum.mautic.org/t/what-is-the-format-of-social-handles-supported/4410 "2016-07-28T04:24:56Z")
I tried to do some integration with social media and only got twitter to work. Tried some public facebook accounts like Google plus i tried “bmw” and “+bmw” (https://plus.google.com/+bmw) Facebook i tried “JoeyGra… [Previous page](https://forum.mautic.org/c/support/8.md?page=272) [Next page](https://forum.mautic.org/c/support/8.md?page=274)