# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=274 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 275 --- ## [The filter field in reports doesnt work](https://forum.mautic.org/t/the-filter-field-in-reports-doesnt-work/4170)
**Author:** [@chizuokagmail-com](https://forum.mautic.org/u/chizuokagmail-com)\ **Replies:** 4\ **Last updated:** [July 28, 2016, 4:24am UTC](https://forum.mautic.org/t/the-filter-field-in-reports-doesnt-work/4170 "2016-07-28T04:24:21Z")
The filter fields in reports doesnt work I type a search term and click the filter icon… it just turns then disappear and nothing happens. Is this a known bug? Its as below. http://screenpresso.com/=YYy8c … --- ## [Mautic Form not working](https://forum.mautic.org/t/mautic-form-not-working/4664)
**Author:** [@Bishoy](https://forum.mautic.org/u/Bishoy)\ **Replies:** 1\ **Last updated:** [July 27, 2016, 10:56pm UTC](https://forum.mautic.org/t/mautic-form-not-working/4664 "2016-07-27T22:56:47Z")
I am having issues with the Form submission not working. My self-hosted instance of Mautic can be found at http://ec2-52-37-62-12.us-west-2.compute.amazonaws.com I have installed the tracking script in the head sect… --- ## [SPIF DKIM for Mautic Cloud](https://forum.mautic.org/t/spif-dkim-for-mautic-cloud/4659)
**Author:** [@netram](https://forum.mautic.org/u/netram)\ **Replies:** 1\ **Last updated:** [July 27, 2016, 7:28pm UTC](https://forum.mautic.org/t/spif-dkim-for-mautic-cloud/4659 "2016-07-27T19:28:01Z")
Can i setup SPIF and DKIM for Mautic Cloud? --- ## [Mautic software = editing contacts stuck...](https://forum.mautic.org/t/mautic-software-editing-contacts-stuck/4641)
**Author:** [@scaraliu](https://forum.mautic.org/u/scaraliu)\ **Replies:** 5\ **Last updated:** [July 27, 2016, 1:00pm UTC](https://forum.mautic.org/t/mautic-software-editing-contacts-stuck/4641 "2016-07-27T13:00:25Z")
When editing a contact, the save and apply options gets stuck, blocked, and the change doesn’t apply to that contact. I’m really starting to feel sorry for choosing Mautic, because of such small bugs. I’v fight with … --- ## [No Access to Configuration](https://forum.mautic.org/t/no-access-to-configuration/4636)
**Author:** [@eurogroup](https://forum.mautic.org/u/eurogroup)\ **Replies:** 2\ **Last updated:** [July 27, 2016, 9:58am UTC](https://forum.mautic.org/t/no-access-to-configuration/4636 "2016-07-27T09:58:58Z")
Hi, I have no access to the configuration pages. Every time i click Settings \> Configuration the application just freezes and nothing happens just the constant refreshing of the progress animation. I have looked in… --- ## [Installation error](https://forum.mautic.org/t/installation-error/4358)
**Author:** [@jaygidwitz](https://forum.mautic.org/u/jaygidwitz)\ **Replies:** 3\ **Last updated:** [July 27, 2016, 4:07am UTC](https://forum.mautic.org/t/installation-error/4358 "2016-07-27T04:07:12Z")
Hello, I’m receiving this error: Fatal error: Cannot redeclare class SessionHandlerInterface in /my/mautic/directory/app/cache/prod/classes.php on line 387 It was previously mentioned in this thread by som… --- ## [Preventing Duplicate lead import](https://forum.mautic.org/t/preventing-duplicate-lead-import/1697)
**Author:** [@relbud](https://forum.mautic.org/u/relbud)\ **Replies:** 4\ **Last updated:** [July 27, 2016, 1:03am UTC](https://forum.mautic.org/t/preventing-duplicate-lead-import/1697 "2016-07-27T01:03:01Z")
Hi, On a new install of mautic on Allyde, I successfully imported a lead list. I have a number of lists from different places, and have some duplicates on those lists. When I imported a second list, I found that t… --- ## [Integration with a mysql DB in real time](https://forum.mautic.org/t/integration-with-a-mysql-db-in-real-time/4644)
**Author:** [@Ben](https://forum.mautic.org/u/Ben)\ **Replies:** 1\ **Last updated:** [July 26, 2016, 9:04pm UTC](https://forum.mautic.org/t/integration-with-a-mysql-db-in-real-time/4644 "2016-07-26T21:04:59Z")
Hi there, I’ve just started using Mautic and love the concept and the product so far! My question is about integration with a mysql database. I’m not a developer or IT person (I’m a marketing person) so don’t know the te… --- ## [Emails not being sent :(](https://forum.mautic.org/t/emails-not-being-sent/4638)
**Author:** [@wealthyminds](https://forum.mautic.org/u/wealthyminds)\ **Replies:** 3\ **Last updated:** [July 26, 2016, 4:35pm UTC](https://forum.mautic.org/t/emails-not-being-sent/4638 "2016-07-26T16:35:57Z")
I am sending a ‘list email’ to my existing list of leads, and when I clicked the “send” button, it is not sending out any email… I am using the SMTP from Amazon SES. Please help! Rk --- ## [Campaign email "stuck" at 47%](https://forum.mautic.org/t/campaign-email-stuck-at-47/4642)
**Author:** [@spdaly](https://forum.mautic.org/u/spdaly)\ **Replies:** 1\ **Last updated:** [July 26, 2016, 2:04pm UTC](https://forum.mautic.org/t/campaign-email-stuck-at-47/4642 "2016-07-26T14:04:33Z")
I have a simple campaign email setup. The segment list is 875 contacts. I triggered the campaign manually by calling the cron job from my web browser. Several emails are sent - but not all of them. When I open the “A… --- ## [Can't use html in e-mails in 2.0](https://forum.mautic.org/t/cant-use-html-in-e-mails-in-2-0/4631)
**Author:** [@balkee](https://forum.mautic.org/u/balkee)\ **Replies:** 2\ **Last updated:** [July 26, 2016, 2:00pm UTC](https://forum.mautic.org/t/cant-use-html-in-e-mails-in-2-0/4631 "2016-07-26T14:00:35Z")
In v2.0, when creating e-mails, all css references, inline or otherwise, are being cleared now. The only css in an e-mail that’s automatically placed, is the following: https://cdnjs.cloudflare.com/ajax/libs/font… --- ## [Need to download Mautic 1.4.1](https://forum.mautic.org/t/need-to-download-mautic-1-4-1/4635)
**Author:** [@Anand](https://forum.mautic.org/u/Anand)\ **Replies:** 2\ **Last updated:** [July 26, 2016, 1:24pm UTC](https://forum.mautic.org/t/need-to-download-mautic-1-4-1/4635 "2016-07-26T13:24:43Z")
Hi, I want to download Mautic 1.4.1 version. Tried zip file from https://github.com/mautic/mautic/releases/tag/1.4.1 but probably its incomplete. Some files missing. Mautic 1.4.1 is not available at https://www.maut… --- ## [Bounce email](https://forum.mautic.org/t/bounce-email/4639)
**Author:** [@Alexkor](https://forum.mautic.org/u/Alexkor)\ **Replies:** 1\ **Last updated:** [July 26, 2016, 1:02pm UTC](https://forum.mautic.org/t/bounce-email/4639 "2016-07-26T13:02:54Z")
Good day, How to check works or not bounce email, when sending email campaign. Thanks. v1.4.1 --- ## [Custom CSS for Landing Pages](https://forum.mautic.org/t/custom-css-for-landing-pages/4547)
**Author:** [@Bishoy](https://forum.mautic.org/u/Bishoy)\ **Replies:** 10\ **Last updated:** [July 26, 2016, 6:40am UTC](https://forum.mautic.org/t/custom-css-for-landing-pages/4547 "2016-07-26T06:40:25Z")
Hi there, How can I link an external CSS for custom LPs? Would I need to get into theme dev? If so, please advise regarding the process. Thank you, Bishoy --- ## [Third Party Cron Options](https://forum.mautic.org/t/third-party-cron-options/4365)
**Author:** [@joew](https://forum.mautic.org/u/joew)\ **Replies:** 6\ **Last updated:** [July 25, 2016, 10:23pm UTC](https://forum.mautic.org/t/third-party-cron-options/4365 "2016-07-25T22:23:25Z")
Hi, For the self hosted version of Mautic are we able to use a third party services like SetCronJob? I believe this would require a url, right? My host siteground has a 30 minute min. I read this post where “So… --- ## [Campaign timing and configuration](https://forum.mautic.org/t/campaign-timing-and-configuration/4628)
**Author:** [@balkee](https://forum.mautic.org/u/balkee)\ **Replies:** 1\ **Last updated:** [July 25, 2016, 3:48pm UTC](https://forum.mautic.org/t/campaign-timing-and-configuration/4628 "2016-07-25T15:48:33Z")
I’m setting up campaigns, I get the basics, but have some questions: How often should a typical campaign be triggered? The cron job is set for all campaigns, as far as I know… is there a way to set different schedul… --- ## [Amazon + postfix listbounces+bounce\_57946ac24951e@email.example.com issue](https://forum.mautic.org/t/amazon-postfix-listbounces-bounce-57946ac24951e-email-example-com-issue/4619)
**Author:** [@scaraliu](https://forum.mautic.org/u/scaraliu)\ **Replies:** 3\ **Last updated:** [July 25, 2016, 2:41pm UTC](https://forum.mautic.org/t/amazon-postfix-listbounces-bounce-57946ac24951e-email-example-com-issue/4619 "2016-07-25T14:41:53Z")
I’m having hard time managing the bounces generated via the listbounces+bounce\_57946ac24951e@email.example.com. The amazon sending works fine but the bounces are hard to process. I’m using postfix dovecot, centos 6. … --- ## [New campaigns don't work - mautic.CRITICAL: Uncaught PHP Exception Doctrine](https://forum.mautic.org/t/new-campaigns-dont-work-mautic-critical-uncaught-php-exception-doctrine/4625)
**Author:** [@bruce2000](https://forum.mautic.org/u/bruce2000)\ **Replies:** 1\ **Last updated:** [July 25, 2016, 12:28pm UTC](https://forum.mautic.org/t/new-campaigns-dont-work-mautic-critical-uncaught-php-exception-doctrine/4625 "2016-07-25T12:28:11Z")
I have a simple form campaign working fine but any new campaigns I create don’t work. And the contact history just disappears, even though emails are scheduled to be sent? Even cloning the currently working campaign retu… --- ## [Installing Mautic in AMPPS 3.5](https://forum.mautic.org/t/installing-mautic-in-ampps-3-5/4617)
**Author:** [@jmuy](https://forum.mautic.org/u/jmuy)\ **Replies:** 1\ **Last updated:** [July 25, 2016, 1:51am UTC](https://forum.mautic.org/t/installing-mautic-in-ampps-3-5/4617 "2016-07-25T01:51:13Z")
I was trying to install Mautic for the first time. I am using AMPPS (Mac) in localhost and upgraded it to its latest version AMPPS 3.5 with PHP 5.6.21 (I checked it is greater than the required version of PHP 5.6.19). Ho… --- ## [Trigger webhook in campaign](https://forum.mautic.org/t/trigger-webhook-in-campaign/4613)
**Author:** [@mediafront](https://forum.mautic.org/u/mediafront)\ **Replies:** 1\ **Last updated:** [July 24, 2016, 7:00am UTC](https://forum.mautic.org/t/trigger-webhook-in-campaign/4613 "2016-07-24T07:00:09Z")
Is it possible to trigger a webhook as an action in a campaign? There are a number of 3rd party tools we use that have webhooks but aren’t currently integr with mautic, so this would be a perfect solution. --- ## [Mautic Javascrip Links and Update Failure](https://forum.mautic.org/t/mautic-javascrip-links-and-update-failure/4182)
**Author:** [@webadocious](https://forum.mautic.org/u/webadocious)\ **Replies:** 2\ **Last updated:** [July 24, 2016, 1:01am UTC](https://forum.mautic.org/t/mautic-javascrip-links-and-update-failure/4182 "2016-07-24T01:01:56Z")
Thanks for what is an up and coming marketing automation platform. We’re enjoying the ride. We have had a problem with javascript links not redirecting properly on an install and it prompted us to try an update via: … --- ## [Unable to install Mautic due to PHP version](https://forum.mautic.org/t/unable-to-install-mautic-due-to-php-version/4606)
**Author:** [@syncguru](https://forum.mautic.org/u/syncguru)\ **Replies:** 2\ **Last updated:** [July 24, 2016, 12:42am UTC](https://forum.mautic.org/t/unable-to-install-mautic-due-to-php-version/4606 "2016-07-24T00:42:54Z")
I tried to install Mautic but receive below error: “Your server does not meet the minimum PHP requirements. Mautic requires PHP version 5.6.19 while your server has 5.5.9-1ubuntu4.17. Please contact your host to update … --- ## [trackingId lead token in email](https://forum.mautic.org/t/trackingid-lead-token-in-email/4609)
**Author:** [@danthony](https://forum.mautic.org/u/danthony)\ **Replies:** 1\ **Last updated:** [July 23, 2016, 10:05pm UTC](https://forum.mautic.org/t/trackingid-lead-token-in-email/4609 "2016-07-23T22:05:15Z")
Hello, I’m trying to create a campaign email and I need a unique field to reference for a URL I’m adding to the email. Rather than create a new field with it’s own unique, random value per contact, I was hoping to … --- ## [reset 'do not contact'](https://forum.mautic.org/t/reset-do-not-contact/4593)
**Author:** [@maxjo](https://forum.mautic.org/u/maxjo)\ **Replies:** 4\ **Last updated:** [July 23, 2016, 2:20pm UTC](https://forum.mautic.org/t/reset-do-not-contact/4593 "2016-07-23T14:20:47Z")
Hi probably I’m missing it, but where to reset ‘don not contact’ for contacts? --- ## [Error in the log](https://forum.mautic.org/t/error-in-the-log/4605)
**Author:** [@klausv1304](https://forum.mautic.org/u/klausv1304)\ **Replies:** 1\ **Last updated:** [July 23, 2016, 1:32pm UTC](https://forum.mautic.org/t/error-in-the-log/4605 "2016-07-23T13:32:11Z")
Hi everybody, the following error is in my log, does somebody know, what it means? \[2016-07-23 14:28:09\] mautic.ERROR: Uncaught PHP Exception SymfonyComponentHttpKernelExceptionNotFoundHttpException: “Die URL wurd… --- ## [Mautic Base URL](https://forum.mautic.org/t/mautic-base-url/4552)
**Author:** [@karl](https://forum.mautic.org/u/karl)\ **Replies:** 4\ **Last updated:** [July 23, 2016, 12:49pm UTC](https://forum.mautic.org/t/mautic-base-url/4552 "2016-07-23T12:49:04Z")
Hi there, What is the Mautic base URL if we are using the cloud version of Mautic please? Would it be https://instance-name.mautic.net/ ? --- ## [Time limited access to assets](https://forum.mautic.org/t/time-limited-access-to-assets/4603)
**Author:** [@macsudo](https://forum.mautic.org/u/macsudo)\ **Replies:** 1\ **Last updated:** [July 23, 2016, 7:03am UTC](https://forum.mautic.org/t/time-limited-access-to-assets/4603 "2016-07-23T07:03:37Z")
I want to send an asset to new leads. But after one week, the asset shout not be downloadable again. How can i realize that? I look around in campaigns builder, but no idea… Regards Udo --- ## [Open email decision on false side problem](https://forum.mautic.org/t/open-email-decision-on-false-side-problem/4602)
**Author:** [@zidit](https://forum.mautic.org/u/zidit)\ **Replies:** 1\ **Last updated:** [July 23, 2016, 3:33am UTC](https://forum.mautic.org/t/open-email-decision-on-false-side-problem/4602 "2016-07-23T03:33:13Z")
Hello I have setup campaign to send series of 7 days email. One email per day and each email have open decision attach for sending one follow-up email when leads do not open email (Wait 12 hours) Like this th… --- ## [X(contact) is in segment A and B. Email campaign will send 2 emails?](https://forum.mautic.org/t/x-contact-is-in-segment-a-and-b-email-campaign-will-send-2-emails/4599)
**Author:** [@scaraliu](https://forum.mautic.org/u/scaraliu)\ **Replies:** 1\ **Last updated:** [July 22, 2016, 7:24pm UTC](https://forum.mautic.org/t/x-contact-is-in-segment-a-and-b-email-campaign-will-send-2-emails/4599 "2016-07-22T19:24:30Z")
If i start a campaign now and add as contact source two smart segments. In segment A there is a user named x, and x is also in segment (smart list) B. The campaign (email in my case) will send two emails to user x? --- ## [Campaign and Automated Emails](https://forum.mautic.org/t/campaign-and-automated-emails/4065)
**Author:** [@diogobrsilva](https://forum.mautic.org/u/diogobrsilva)\ **Replies:** 2\ **Last updated:** [July 22, 2016, 2:12pm UTC](https://forum.mautic.org/t/campaign-and-automated-emails/4065 "2016-07-22T14:12:20Z")
Hi guys. I used Hubspot for some time but I’m thinking to change for Mautic. I tried Mautic demo but I got some doubts about automated emails: Can I set my campaign to send the automated email only in a time wind… [Previous page](https://forum.mautic.org/c/support/8.md?page=273) [Next page](https://forum.mautic.org/c/support/8.md?page=275)