# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=275 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 276 --- ## [Using alternative text services](https://forum.mautic.org/t/using-alternative-text-services/4596)
**Author:** [@mediafront](https://forum.mautic.org/u/mediafront)\ **Replies:** 1\ **Last updated:** [July 22, 2016, 1:16pm UTC](https://forum.mautic.org/t/using-alternative-text-services/4596 "2016-07-22T13:16:27Z")
We use 46elks at the moment and they’re brilliant - much cheaper than Twilio and the ability to use shortcode equivalents without an additional cost. Is it possible to use 46elks instead of Twilio on Mautic? --- ## [Form Submission Not Triggering Email](https://forum.mautic.org/t/form-submission-not-triggering-email/4585)
**Author:** [@jmurray](https://forum.mautic.org/u/jmurray)\ **Replies:** 2\ **Last updated:** [July 22, 2016, 11:17am UTC](https://forum.mautic.org/t/form-submission-not-triggering-email/4585 "2016-07-22T11:17:42Z")
Hey everyone, I’ve been running this campaign lately: . Once a form is submitted, the campaign is supposed to send a follow up email with a link to an informational whitepaper the contacts filled out the form for, … --- ## [frustration is growing](https://forum.mautic.org/t/frustration-is-growing/4567)
**Author:** [@klausv1304](https://forum.mautic.org/u/klausv1304)\ **Replies:** 6\ **Last updated:** [July 22, 2016, 10:53am UTC](https://forum.mautic.org/t/frustration-is-growing/4567 "2016-07-22T10:53:03Z")
Hello, I have executed #2032, but my landing pages built with mautic 1.x are still empty. Also I cannot send emails out of campaigns. I have to realize some campaigns, I spend a lot of time with it. I was really fasc… --- ## [Troubleshooting sending an email in Mautic 2.0](https://forum.mautic.org/t/troubleshooting-sending-an-email-in-mautic-2-0/4590)
**Author:** [@ramgouveia](https://forum.mautic.org/u/ramgouveia)\ **Replies:** 1\ **Last updated:** [July 22, 2016, 10:06am UTC](https://forum.mautic.org/t/troubleshooting-sending-an-email-in-mautic-2-0/4590 "2016-07-22T10:06:30Z")
Hello when I tried to send an email in Mautic 2.0 I’ve received the following message. Can you help me please? Log errors: Failed to send to silvinogouveia@gmail.com: Failed to authenticate on SMTP server … --- ## [Upgraded to 2.0.1 - Getting 500 Internal Server Error on Dashboard page](https://forum.mautic.org/t/upgraded-to-2-0-1-getting-500-internal-server-error-on-dashboard-page/4483)
**Author:** [@dvmoore](https://forum.mautic.org/u/dvmoore)\ **Replies:** 2\ **Last updated:** [July 22, 2016, 5:12am UTC](https://forum.mautic.org/t/upgraded-to-2-0-1-getting-500-internal-server-error-on-dashboard-page/4483 "2016-07-22T05:12:19Z")
I’m a noob and I just upgraded from 1.3.1 to 2.0.1 today from within Mautic and can no longer reach the Dashboard page without getting a 500 Internal Server Error. I’m running it on my own server with a sub domain like … --- ## [Error on e-mail links](https://forum.mautic.org/t/error-on-e-mail-links/4581)
**Author:** [@stratosonico](https://forum.mautic.org/u/stratosonico)\ **Replies:** 2\ **Last updated:** [July 21, 2016, 6:34pm UTC](https://forum.mautic.org/t/error-on-e-mail-links/4581 "2016-07-21T18:34:09Z")
Hi everyone and Mr John Linhart; I’ve seen some messages about this issue, but doen not fits with my problem here; When I send an e-mail, Mautic changes my original link to some internal like: http://www.lolla.c… --- ## [Here's Help With Integrating LeadPages](https://forum.mautic.org/t/heres-help-with-integrating-leadpages/4584)
**Author:** [@PAFoster](https://forum.mautic.org/u/PAFoster)\ **Replies:** 1\ **Last updated:** [July 21, 2016, 4:10pm UTC](https://forum.mautic.org/t/heres-help-with-integrating-leadpages/4584 "2016-07-21T16:10:34Z")
I’ve had LeadPages for a while, and read recently they’ve bought up Drip, the ‘light’ marketing automation tool. But I thought Drip was a little too light for my needs. Then yesterday I discovered Mautic! Wow! But … --- ## [Captcha Custom Error Message not showing](https://forum.mautic.org/t/captcha-custom-error-message-not-showing/4165)
**Author:** [@Scalar](https://forum.mautic.org/u/Scalar)\ **Replies:** 13\ **Last updated:** [July 21, 2016, 3:34pm UTC](https://forum.mautic.org/t/captcha-custom-error-message-not-showing/4165 "2016-07-21T15:34:36Z")
I have made a form with a question that needs answering before the form can be submitted using the captcha field type. I have set a custom error message saying “wrong answer, try again” but it does not show when enteri… --- ## [Landing page html editor doesn't work](https://forum.mautic.org/t/landing-page-html-editor-doesnt-work/3848)
**Author:** [@knishikawa](https://forum.mautic.org/u/knishikawa)\ **Replies:** 17\ **Last updated:** [July 21, 2016, 2:25pm UTC](https://forum.mautic.org/t/landing-page-html-editor-doesnt-work/3848 "2016-07-21T14:25:20Z")
Hello, i have an hosted mautic installation and i created a landing page before upgrade to 2.0. I created on my computer an html code and i pasted it into html source landing page code. It worked very good but … --- ## [Tracking e-mail link](https://forum.mautic.org/t/tracking-e-mail-link/4574)
**Author:** [@beetosantos](https://forum.mautic.org/u/beetosantos)\ **Replies:** 3\ **Last updated:** [July 21, 2016, 1:53pm UTC](https://forum.mautic.org/t/tracking-e-mail-link/4574 "2016-07-21T13:53:33Z")
How can I capture a click on a link within an email and add the user to a specific list (segment)? --- ## [Same email in more than one lead, not unique](https://forum.mautic.org/t/same-email-in-more-than-one-lead-not-unique/4573)
**Author:** [@fcatanza](https://forum.mautic.org/u/fcatanza)\ **Replies:** 2\ **Last updated:** [July 21, 2016, 12:39pm UTC](https://forum.mautic.org/t/same-email-in-more-than-one-lead-not-unique/4573 "2016-07-21T12:39:03Z")
Email is set as the unique identifier and yet I have two leads with the same email address. How is this possible? Is this a bug? I am on version 2.0.1 --- ## [zapier integration lead update error](https://forum.mautic.org/t/zapier-integration-lead-update-error/4580)
**Author:** [@Prabesh\_Shrestha](https://forum.mautic.org/u/Prabesh_Shrestha)\ **Replies:** 1\ **Last updated:** [July 21, 2016, 7:19am UTC](https://forum.mautic.org/t/zapier-integration-lead-update-error/4580 "2016-07-21T07:19:03Z")
Mautic is integrated in a zapier zap. Basically the zap is activated when a new lead is created in mautic , it then synchronizes with salesforce and the last step is to get the salesforce id and update the mautic lead. … --- ## [contact import hangs](https://forum.mautic.org/t/contact-import-hangs/4577)
**Author:** [@latrotech](https://forum.mautic.org/u/latrotech)\ **Replies:** 3\ **Last updated:** [July 21, 2016, 3:09am UTC](https://forum.mautic.org/t/contact-import-hangs/4577 "2016-07-21T03:09:41Z")
In short I was successfully plodding along importing our db a region at a time. I got to the 23rd region when I got a an error ( I thought it was a 500, I didnt pay that much attention… ) turns out it cant have been as … --- ## [Unable to Save Configuration](https://forum.mautic.org/t/unable-to-save-configuration/2554)
**Author:** [@mrbohlax](https://forum.mautic.org/u/mrbohlax)\ **Replies:** 15\ **Last updated:** [July 20, 2016, 9:19pm UTC](https://forum.mautic.org/t/unable-to-save-configuration/2554 "2016-07-20T21:19:32Z")
When attempting to change any of the configuration settings (time zone, etc.) on my site, the system hangs with a “Please Wait” message. Clean install Shared Host Version 1.2.0 PHP Version 5.4.45 MySQL Vers… --- ## [Function dont appears](https://forum.mautic.org/t/function-dont-appears/4540)
**Author:** [@nehemias](https://forum.mautic.org/u/nehemias)\ **Replies:** 2\ **Last updated:** [July 20, 2016, 10:18am UTC](https://forum.mautic.org/t/function-dont-appears/4540 "2016-07-20T10:18:10Z")
I install mautic but dont appears leads just appears: dashboard calendar contact segments components campaings channels points stages reports But no leads ni list --- ## [HubSpot API v2 error](https://forum.mautic.org/t/hubspot-api-v2-error/4131)
**Author:** [@nickwild](https://forum.mautic.org/u/nickwild)\ **Replies:** 2\ **Last updated:** [July 20, 2016, 4:02am UTC](https://forum.mautic.org/t/hubspot-api-v2-error/4131 "2016-07-20T04:02:20Z")
Hi Gang, I already had a oneway sync working with hubspot on mautic.net, but with the change over to v2 and the advent of two way syncing I am now getting a “The CSRF token is invalid” error when I tick the Pull Lea… --- ## [1st email not sent](https://forum.mautic.org/t/1st-email-not-sent/3333)
**Author:** [@chawen](https://forum.mautic.org/u/chawen)\ **Replies:** 5\ **Last updated:** [July 19, 2016, 4:19pm UTC](https://forum.mautic.org/t/1st-email-not-sent/3333 "2016-07-19T16:19:52Z")
I am still trying to get mautic to send first message as I tried using my hosting ( hostmonister ) sendmail. php and tried gmail and SendGrid, all don,t get the command from mautic to send the first email using single op… --- ## [Upload size for Assett](https://forum.mautic.org/t/upload-size-for-assett/4511)
**Author:** [@scottrdoel](https://forum.mautic.org/u/scottrdoel)\ **Replies:** 4\ **Last updated:** [July 19, 2016, 11:12am UTC](https://forum.mautic.org/t/upload-size-for-assett/4511 "2016-07-19T11:12:36Z")
Hi I have the latest Mautic installed and I am trying to update the file size for an assett. My Cpanel says I have 1Gig and I have set mastic to 10000 KB, but I can still only upload 16MB when I get to the upload scree… --- ## [Tracking clicks in a PDF](https://forum.mautic.org/t/tracking-clicks-in-a-pdf/4514)
**Author:** [@shaunvad](https://forum.mautic.org/u/shaunvad)\ **Replies:** 4\ **Last updated:** [July 19, 2016, 5:30am UTC](https://forum.mautic.org/t/tracking-clicks-in-a-pdf/4514 "2016-07-19T05:30:51Z")
Hey all, I’m new to using Mautic and was wondering if anyone knows of a way to insert the Mautic JS tracking code into a PDF file. Or, if anyone knows of a software out there that can convert a PDF document into som… --- ## [Setup Guide? Please?](https://forum.mautic.org/t/setup-guide-please/4545)
**Author:** [@knwang](https://forum.mautic.org/u/knwang)\ **Replies:** 4\ **Last updated:** [July 19, 2016, 1:44am UTC](https://forum.mautic.org/t/setup-guide-please/4545 "2016-07-19T01:44:34Z")
Hello all, I don’t want to be needy but I’m completely and utterly helpless with code, tech, etc. I’m currently working for a company that is extremely interested in running this software alone or with hubspot. Could s… --- ## [Mautic Html Forms Not Communicating With ThriveThemes](https://forum.mautic.org/t/mautic-html-forms-not-communicating-with-thrivethemes/4528)
**Author:** [@gowen](https://forum.mautic.org/u/gowen)\ **Replies:** 6\ **Last updated:** [July 18, 2016, 8:46pm UTC](https://forum.mautic.org/t/mautic-html-forms-not-communicating-with-thrivethemes/4528 "2016-07-18T20:46:07Z")
Please I need help. I am trying to use Mautic Form in thrive themes. The issue I am having is when I copy the raw html code from mautic and place it into thrive themes it keeps buffering for hours nothing happens. … --- ## [Mautic 2.0.1 is NOT sending emails!](https://forum.mautic.org/t/mautic-2-0-1-is-not-sending-emails/4525)
**Author:** [@alexb](https://forum.mautic.org/u/alexb)\ **Replies:** 3\ **Last updated:** [July 18, 2016, 4:48pm UTC](https://forum.mautic.org/t/mautic-2-0-1-is-not-sending-emails/4525 "2016-07-18T16:48:33Z")
Just installed a brand new instance of Mautic 2.0.1 and followed every step outlined here: https://www.mautic.org/blog/integrator/creating-a-double-opt-in-email-campaign/ to the letter. Result: The contacts … --- ## [Landing page visible also if not published](https://forum.mautic.org/t/landing-page-visible-also-if-not-published/4537)
**Author:** [@knishikawa](https://forum.mautic.org/u/knishikawa)\ **Replies:** 2\ **Last updated:** [July 18, 2016, 11:13am UTC](https://forum.mautic.org/t/landing-page-visible-also-if-not-published/4537 "2016-07-18T11:13:19Z")
At the end of june a created a landing page and now i need to disable it and let user be redirected to another page when they visit that page. It was working on 1.4 version of mautic but not redirect action doesn’t … --- ## [Save and Close/Apply not working](https://forum.mautic.org/t/save-and-close-apply-not-working/3846)
**Author:** [@sgilleland](https://forum.mautic.org/u/sgilleland)\ **Replies:** 7\ **Last updated:** [July 18, 2016, 1:27am UTC](https://forum.mautic.org/t/save-and-close-apply-not-working/3846 "2016-07-18T01:27:16Z")
any idea why my “apply” or “Save and Close” only works part of the time? It seems that is doesn’t work when I add certain fields, like today I am unable to add a contact and add an email. --- ## [Do not contact leads](https://forum.mautic.org/t/do-not-contact-leads/4534)
**Author:** [@arjon](https://forum.mautic.org/u/arjon)\ **Replies:** 1\ **Last updated:** [July 17, 2016, 4:37pm UTC](https://forum.mautic.org/t/do-not-contact-leads/4534 "2016-07-17T16:37:48Z")
If some leads unsubscribe, will the next emails be sent? Do i have to remove all do not contact leads manually to stop email sending? Thank you. --- ## [campaign in hosted mautic not triggering](https://forum.mautic.org/t/campaign-in-hosted-mautic-not-triggering/4531)
**Author:** [@cris2371](https://forum.mautic.org/u/cris2371)\ **Replies:** 1\ **Last updated:** [July 17, 2016, 8:58am UTC](https://forum.mautic.org/t/campaign-in-hosted-mautic-not-triggering/4531 "2016-07-17T08:58:53Z")
Hi again! I created a campaign over a week ago (see screenshot) on mautic hosted edition to avoid all problems with cronjobs and configuration on vps. So, following problems: 1) Unfortunately, the campaign is… --- ## [cronjobs | CLI error Mautic 2.01](https://forum.mautic.org/t/cronjobs-cli-error-mautic-2-01/4509)
**Author:** [@maxjo](https://forum.mautic.org/u/maxjo)\ **Replies:** 7\ **Last updated:** [July 16, 2016, 12:05pm UTC](https://forum.mautic.org/t/cronjobs-cli-error-mautic-2-01/4509 "2016-07-16T12:05:07Z")
Hi /var/www/vhosts/xxxxxx.com/httpdocs/subdomein\_mautic2/app/console mautic:campaigns:trigger or any other mautic cronjob gives: PHP Parse error: syntax error, unexpected ‘\[’ in /var/www/vhosts/xxxxxx.c… --- ## [hi @maxjo need advise from you](https://forum.mautic.org/t/hi-maxjo-need-advise-from-you/4522)
**Author:** [@jackksa09](https://forum.mautic.org/u/jackksa09)\ **Replies:** 2\ **Last updated:** [July 16, 2016, 11:18am UTC](https://forum.mautic.org/t/hi-maxjo-need-advise-from-you/4522 "2016-07-16T11:18:48Z")
hi @maxjo i need advise from you about vps so i hope you could help of this i am looking for vps for mautic and i need it for a long time digitalocean is good but he will expensive if i use more of vps so… --- ## [hi @pramodgeorge i need advice](https://forum.mautic.org/t/hi-pramodgeorge-i-need-advice/4521)
**Author:** [@jackksa09](https://forum.mautic.org/u/jackksa09)\ **Replies:** 1\ **Last updated:** [July 16, 2016, 6:39am UTC](https://forum.mautic.org/t/hi-pramodgeorge-i-need-advice/4521 "2016-07-16T06:39:24Z")
hi @pramodgeorge i need advies about vps so i hope you could help of this i am looking for vps for mautic and i need it for a long time digitalocean is good but he will expensive if i use more of vps so w… --- ## [The /var/www/mautic/app/logs directory must be writable](https://forum.mautic.org/t/the-var-www-mautic-app-logs-directory-must-be-writable/4505)
**Author:** [@Waldemiro](https://forum.mautic.org/u/Waldemiro)\ **Replies:** 6\ **Last updated:** [July 15, 2016, 9:34pm UTC](https://forum.mautic.org/t/the-var-www-mautic-app-logs-directory-must-be-writable/4505 "2016-07-15T21:34:49Z")
Guys, After a fresh install of Mautic 2.0, I can’t solve just one major problem: “The /var/www/mautic/app/logs directory must be writable. Change the permissions of the /var/www/mautic/app/logs directory so that the… [Previous page](https://forum.mautic.org/c/support/8.md?page=274) [Next page](https://forum.mautic.org/c/support/8.md?page=276)