# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=276 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 277 --- ## [Mautic behind firewall - NAT IP issue](https://forum.mautic.org/t/mautic-behind-firewall-nat-ip-issue/4510)
**Author:** [@cmariotti](https://forum.mautic.org/u/cmariotti)\ **Replies:** 1\ **Last updated:** [July 15, 2016, 1:23pm UTC](https://forum.mautic.org/t/mautic-behind-firewall-nat-ip-issue/4510 "2016-07-15T13:23:52Z")
Evaluating Mautic. Seems great so far but running into config issue. I have a bitnami VM running on ESXI. Mautic v2.0 with latest updates. Everything is behind a firewall. I have public IP’s mapping to internal m… --- ## [How to fix the french translation bug](https://forum.mautic.org/t/how-to-fix-the-french-translation-bug/4508)
**Author:** [@Alexandre](https://forum.mautic.org/u/Alexandre)\ **Replies:** 2\ **Last updated:** [July 15, 2016, 8:36am UTC](https://forum.mautic.org/t/how-to-fix-the-french-translation-bug/4508 "2016-07-15T08:36:19Z")
Hi dear mautic hero, I start the great Mautic adventure and i noticed a bug that prevents me from having the software in French. I have read this topic: https://github.com/mautic/mautic/pull/1080 But the prob… --- ## [Form submit stuck at "Please wait" - Mautic 1.4.1](https://forum.mautic.org/t/form-submit-stuck-at-please-wait-mautic-1-4-1/4155)
**Author:** [@rishabh.g](https://forum.mautic.org/u/rishabh.g)\ **Replies:** 4\ **Last updated:** [July 14, 2016, 3:09pm UTC](https://forum.mautic.org/t/form-submit-stuck-at-please-wait-mautic-1-4-1/4155 "2016-07-14T15:09:49Z")
Hey Guys, I am desperately looking for a fix for this Form submit stuck at “Please wait” - Please see the link here - http://mas.mapmygenome.in/testing-form I tried clearing the cache but it is not working… --- ## [SMTP 525 when using other SMTP](https://forum.mautic.org/t/smtp-525-when-using-other-smtp/4504)
**Author:** [@suporte.agencialink](https://forum.mautic.org/u/suporte.agencialink)\ **Replies:** 1\ **Last updated:** [July 14, 2016, 1:41pm UTC](https://forum.mautic.org/t/smtp-525-when-using-other-smtp/4504 "2016-07-14T13:41:59Z")
Hi, I’m using an external SMTP Server (Locaweb) to send e-mails with Mautic. When the user send a custom e-mail to a contact, he can change the “from” e-mail to anything he wants. The problem is, my SMTP Serv… --- ## [managing integration's help](https://forum.mautic.org/t/managing-integrations-help/1568)
**Author:** [@darknova11](https://forum.mautic.org/u/darknova11)\ **Replies:** 3\ **Last updated:** [July 14, 2016, 11:46am UTC](https://forum.mautic.org/t/managing-integrations-help/1568 "2016-07-14T11:46:06Z")
Hi, I have few questions regarding managing integration’s. Now, I have turned on all the addons from social media to chat and now I’m able to integrate few of them in to MAUTIC like MailChimp… I was wondering wha… --- ## [Please Help,](https://forum.mautic.org/t/please-help/4494)
**Author:** [@abovez](https://forum.mautic.org/u/abovez)\ **Replies:** 2\ **Last updated:** [July 14, 2016, 11:32am UTC](https://forum.mautic.org/t/please-help/4494 "2016-07-14T11:32:35Z")
I am using mautic v1.4.1 How to remove default ckeditor sourcedialog value http://screencast.com/t/F0fYrs2ESXpF \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ … --- ## [How to change admin profile picture?](https://forum.mautic.org/t/how-to-change-admin-profile-picture/4095)
**Author:** [@arjon](https://forum.mautic.org/u/arjon)\ **Replies:** 2\ **Last updated:** [July 14, 2016, 7:44am UTC](https://forum.mautic.org/t/how-to-change-admin-profile-picture/4095 "2016-07-14T07:44:34Z")
Hi, I want to change mautic admin profile picture but i don’t know how. I have searched anywhere but i didn’t find an option. --- ## [Importing from Google contacts to Mautic](https://forum.mautic.org/t/importing-from-google-contacts-to-mautic/2466)
**Author:** [@gerryleonugroho](https://forum.mautic.org/u/gerryleonugroho)\ **Replies:** 5\ **Last updated:** [July 14, 2016, 7:31am UTC](https://forum.mautic.org/t/importing-from-google-contacts-to-mautic/2466 "2016-07-14T07:31:47Z")
Hi, I’ve tried many times to export contact data from my Google Contact to Mautic as a lead, and always encountered the following errors. Some date are manageable to pass through the configuration, but the rest just fail… --- ## [Campaign email not tracked](https://forum.mautic.org/t/campaign-email-not-tracked/4502)
**Author:** [@ultroconsulting](https://forum.mautic.org/u/ultroconsulting)\ **Replies:** 1\ **Last updated:** [July 14, 2016, 6:56am UTC](https://forum.mautic.org/t/campaign-email-not-tracked/4502 "2016-07-14T06:56:53Z")
Hello, Segment (standalone) emails I sent (on test run) were tracked correctly. I verified it in “Reports”, “All emails”. But not campaign emails. Although the campaign email was opened and reply was sent, the cont… --- ## [Landing page doesn't redirect](https://forum.mautic.org/t/landing-page-doesnt-redirect/4495)
**Author:** [@knishikawa](https://forum.mautic.org/u/knishikawa)\ **Replies:** 1\ **Last updated:** [July 14, 2016, 3:41am UTC](https://forum.mautic.org/t/landing-page-doesnt-redirect/4495 "2016-07-14T03:41:41Z")
Hi, i have a problem with redirect of landing pages. In 2.0 version (free hosted mautic account) when i set not published or i set an end date to a page with a specified redirect url, the redirect doesn’t start. … --- ## [404 Trying to run installer](https://forum.mautic.org/t/404-trying-to-run-installer/4492)
**Author:** [@theatereleven](https://forum.mautic.org/u/theatereleven)\ **Replies:** 4\ **Last updated:** [July 14, 2016, 2:42am UTC](https://forum.mautic.org/t/404-trying-to-run-installer/4492 "2016-07-14T02:42:22Z")
I’m brand new to mautic (can’t wait to use it) and I can’t get the installer to run. Fast facts: Code: 1) I'm on Debian 8.x LEMP / PHP 5.6.22 / MySQL 5.5.49 2) Uploaded the unzipped files to a sub folder for my curren… --- ## [Landing pages stripping script links](https://forum.mautic.org/t/landing-pages-stripping-script-links/4484)
**Author:** [@JustinT](https://forum.mautic.org/u/JustinT)\ **Replies:** 3\ **Last updated:** [July 14, 2016, 1:03am UTC](https://forum.mautic.org/t/landing-pages-stripping-script-links/4484 "2016-07-14T01:03:43Z")
Hello there, I am having trouble getting my landing pages to work properly. I am trying to include a javascript library from a CDN but every time I add it using the Content tab on the blank theme, it gets stripped o… --- ## [Quick look at my campaign](https://forum.mautic.org/t/quick-look-at-my-campaign/4463)
**Author:** [@Hop](https://forum.mautic.org/u/Hop)\ **Replies:** 3\ **Last updated:** [July 13, 2016, 11:17pm UTC](https://forum.mautic.org/t/quick-look-at-my-campaign/4463 "2016-07-13T23:17:36Z")
Can someone with a bit of experience have a quick look at one of my campaigns? (see image below) It appears that Mautic is sending out a lot of false emails, and it is probably to do with my set up. Is this type o… --- ## [Mail with a link and test in a campaign](https://forum.mautic.org/t/mail-with-a-link-and-test-in-a-campaign/3906)
**Author:** [@Thierry](https://forum.mautic.org/u/Thierry)\ **Replies:** 3\ **Last updated:** [July 13, 2016, 4:13pm UTC](https://forum.mautic.org/t/mail-with-a-link-and-test-in-a-campaign/3906 "2016-07-13T16:13:58Z")
Hello we try to use Mautic 2.0. I make a mail with a link inside. I have a campaign and a test if the customer open this link i send a new mail. But we don’t see in mautic the click and the second e-mail never go out. … --- ## [Pages & forms not loading after clearing cache](https://forum.mautic.org/t/pages-forms-not-loading-after-clearing-cache/4468)
**Author:** [@Scalar](https://forum.mautic.org/u/Scalar)\ **Replies:** 4\ **Last updated:** [July 13, 2016, 3:12pm UTC](https://forum.mautic.org/t/pages-forms-not-loading-after-clearing-cache/4468 "2016-07-13T15:12:38Z")
Help!! I just cleared the cache to try to resolve another problem, now I can no longer load my landing pages or forms. So luckily I backed up my cach folder contents, reuploaded them and now they work. Does thi… --- ## [Company lookup field not filled](https://forum.mautic.org/t/company-lookup-field-not-filled/4482)
**Author:** [@eliteigniter](https://forum.mautic.org/u/eliteigniter)\ **Replies:** 1\ **Last updated:** [July 13, 2016, 2:57pm UTC](https://forum.mautic.org/t/company-lookup-field-not-filled/4482 "2016-07-13T14:57:16Z")
Hello, I am new to Mautic so sorry if my question my sound simple, but I don’t find the answer. I am using Mautic Cloud. For anonymous contacts, I was thinking initially that Mautic would lookup their host to d… --- ## [Upgrade error](https://forum.mautic.org/t/upgrade-error/4479)
**Author:** [@Simpleton](https://forum.mautic.org/u/Simpleton)\ **Replies:** 2\ **Last updated:** [July 13, 2016, 2:34pm UTC](https://forum.mautic.org/t/upgrade-error/4479 "2016-07-13T14:34:40Z")
Hi, Upgrading to 2.0 on self hosted and currently running PHP version 7.0.8-4 Coming up with an error “Mautic does not support PHP version 7.0.8-4+deb.sury.org~trusty+1 at this time. To use Mautic, you will need… --- ## [Problems with mails and landing pages built under 1.x](https://forum.mautic.org/t/problems-with-mails-and-landing-pages-built-under-1-x/4481)
**Author:** [@klausv1304](https://forum.mautic.org/u/klausv1304)\ **Replies:** 1\ **Last updated:** [July 13, 2016, 2:00pm UTC](https://forum.mautic.org/t/problems-with-mails-and-landing-pages-built-under-1-x/4481 "2016-07-13T14:00:35Z")
Hello everybody, first of all thanks for releas 2.0 and the quick fix with 2.0.1!!! But I still have problems with landing pages and emails built with version 1.x in Mautic. I find no errors in the logs but I try … --- ## [mautic error with fetching folders](https://forum.mautic.org/t/mautic-error-with-fetching-folders/4478)
**Author:** [@HaydenR](https://forum.mautic.org/u/HaydenR)\ **Replies:** 1\ **Last updated:** [July 13, 2016, 12:22pm UTC](https://forum.mautic.org/t/mautic-error-with-fetching-folders/4478 "2016-07-13T12:22:52Z")
Upgraded to mautic 2.0.1 Still experiencing mautic unable to fetch bounces and complaints folders from the imap server. First encountered in 2.0 mautic.NOTICE: PHP Notice: Undefined index: {mx1.hostinger.co.uk:143/i… --- ## [Unable to delete items](https://forum.mautic.org/t/unable-to-delete-items/4477)
**Author:** [@knishikawa](https://forum.mautic.org/u/knishikawa)\ **Replies:** 1\ **Last updated:** [July 13, 2016, 8:55am UTC](https://forum.mautic.org/t/unable-to-delete-items/4477 "2016-07-13T08:55:12Z")
Hello, i tried to create a landing page and then to delete it but i cannot do that. every time i try to delete an item i cannot click delete button because maybe it is placed on a zindex level lower than the dark on… --- ## [Unable to edit leads](https://forum.mautic.org/t/unable-to-edit-leads/3849)
**Author:** [@macsudo](https://forum.mautic.org/u/macsudo)\ **Replies:** 2\ **Last updated:** [July 13, 2016, 8:15am UTC](https://forum.mautic.org/t/unable-to-edit-leads/3849 "2016-07-13T08:15:31Z")
Hi, after many problems to install Mauic on my Webspace (i cannot run cron-jobs i switched to mauic.net (currently demo). After i create a new lead with only email, i close the editor with save&close. After th… --- ## [Internal Server Error](https://forum.mautic.org/t/internal-server-error/4469)
**Author:** [@habib](https://forum.mautic.org/u/habib)\ **Replies:** 2\ **Last updated:** [July 13, 2016, 8:12am UTC](https://forum.mautic.org/t/internal-server-error/4469 "2016-07-13T08:12:34Z")
Hi, Need help resolving an unusual thing happening with my landing pages. When I’m logged in on Mautic the landing pages open just fine. However, when someone (myself included) try to access the landing pages when n… --- ## [email reset password blank](https://forum.mautic.org/t/email-reset-password-blank/4474)
**Author:** [@eduardo](https://forum.mautic.org/u/eduardo)\ **Replies:** 2\ **Last updated:** [July 13, 2016, 8:05am UTC](https://forum.mautic.org/t/email-reset-password-blank/4474 "2016-07-13T08:05:10Z")
So I tried to login and failed, so I reseted my password, and I received the self generated email, from me to me, with the title mautic password reset, but its blank, no password, just the email title. Any ideas? … --- ## [Campaign action not triggering](https://forum.mautic.org/t/campaign-action-not-triggering/4130)
**Author:** [@ultroconsulting](https://forum.mautic.org/u/ultroconsulting)\ **Replies:** 5\ **Last updated:** [July 12, 2016, 11:03pm UTC](https://forum.mautic.org/t/campaign-action-not-triggering/4130 "2016-07-12T23:03:32Z")
Hi, need help with campaign actions not triggering. Sharing a screenshot of a test campaign I've set up: http://prntscr.com/bmxs3n. Here's what happened. 1. Intro email sent okay as scheduled. 2. Points deducted al… --- ## [Tables are all out of wack!](https://forum.mautic.org/t/tables-are-all-out-of-wack/4473)
**Author:** [@knowrick](https://forum.mautic.org/u/knowrick)\ **Replies:** 1\ **Last updated:** [July 12, 2016, 10:45pm UTC](https://forum.mautic.org/t/tables-are-all-out-of-wack/4473 "2016-07-12T22:45:34Z")
Hey Friend, I just updated to Mautic 2.0.1 and the tables got out of sync. Looks ups are happing on the valid name but table names don’t match up to the look ups. I can probably troubleshoot this. My … --- ## [Issue with tracking/redirect urls](https://forum.mautic.org/t/issue-with-tracking-redirect-urls/3847)
**Author:** [@aleksandr](https://forum.mautic.org/u/aleksandr)\ **Replies:** 3\ **Last updated:** [July 12, 2016, 9:52pm UTC](https://forum.mautic.org/t/issue-with-tracking-redirect-urls/3847 "2016-07-12T21:52:47Z")
Hello, I have setup mautic, to send email. I am having issue with mautic not respecting site\_url for redirect urls. in my local.php i have site\_url=“http://email.mysite.com” actual hostname of the box is ht… --- ## [Editing source code for landing page](https://forum.mautic.org/t/editing-source-code-for-landing-page/2223)
**Author:** [@Armant](https://forum.mautic.org/u/Armant)\ **Replies:** 6\ **Last updated:** [July 12, 2016, 7:33pm UTC](https://forum.mautic.org/t/editing-source-code-for-landing-page/2223 "2016-07-12T19:33:28Z")
Why does the system edit the code after I’ve pasted it in. ie. i can’t clone it because if i do, and i edit the code the system does some of it’s code as well. adding / all over moving blocks of code around. --- ## [Joomla API Callback is not valid.](https://forum.mautic.org/t/joomla-api-callback-is-not-valid/2043)
**Author:** [@timram](https://forum.mautic.org/u/timram)\ **Replies:** 7\ **Last updated:** [July 12, 2016, 7:28pm UTC](https://forum.mautic.org/t/joomla-api-callback-is-not-valid/2043 "2016-07-12T19:28:39Z")
Hi I’m trying to configure the Joomla Plugin API. I have selected OAuth 1.a on the plugin and have set OAuth to 1 in mautic. When I try to authorize the API it redirects me to my mautic loginpage, after logging in I … --- ## [v2 documentation](https://forum.mautic.org/t/v2-documentation/4464)
**Author:** [@ultroconsulting](https://forum.mautic.org/u/ultroconsulting)\ **Replies:** 1\ **Last updated:** [July 12, 2016, 6:11am UTC](https://forum.mautic.org/t/v2-documentation/4464 "2016-07-12T06:11:21Z")
Hello, When will the v2 documentation come out? Given new features, e.g. stages, attribution, dynamic content. Thanks. --- ## [Update a Boolean field from a form](https://forum.mautic.org/t/update-a-boolean-field-from-a-form/3840)
**Author:** [@nschulzke](https://forum.mautic.org/u/nschulzke)\ **Replies:** 1\ **Last updated:** [July 11, 2016, 9:39pm UTC](https://forum.mautic.org/t/update-a-boolean-field-from-a-form/3840 "2016-07-11T21:39:26Z")
I have a custom Boolean field that I’m trying to update from a checkbox on a form. The problem is that the form is sending Mautic the label of the checkbox (“Yes!”), which Mautic can’t put into a Boolean field (it’s not … [Previous page](https://forum.mautic.org/c/support/8.md?page=275) [Next page](https://forum.mautic.org/c/support/8.md?page=277)