# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=277 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 278 --- ## [Inquiries about Getting Started with Mautic](https://forum.mautic.org/t/inquiries-about-getting-started-with-mautic/3837)
**Author:** [@Bishoy](https://forum.mautic.org/u/Bishoy)\ **Replies:** 1\ **Last updated:** [July 11, 2016, 7:24pm UTC](https://forum.mautic.org/t/inquiries-about-getting-started-with-mautic/3837 "2016-07-11T19:24:23Z")
Hi there! We’re interested in getting started and I have a few questions: Do you have a cloud platform or is it download-only? If it is download-only, is there a guide for installation? What are the limita… --- ## [Emails not sending...](https://forum.mautic.org/t/emails-not-sending/3843)
**Author:** [@trevor.rubinoff](https://forum.mautic.org/u/trevor.rubinoff)\ **Replies:** 3\ **Last updated:** [July 11, 2016, 5:55pm UTC](https://forum.mautic.org/t/emails-not-sending/3843 "2016-07-11T17:55:47Z")
I believe there are some issues with Mautic’s email sending capabilities, as I set up a drip campaign for my business and it did not send anything out. I even tried to make a test campaign using my own email address and … --- ## [Problem Displaying Image](https://forum.mautic.org/t/problem-displaying-image/3845)
**Author:** [@harukim](https://forum.mautic.org/u/harukim)\ **Replies:** 1\ **Last updated:** [July 11, 2016, 4:21pm UTC](https://forum.mautic.org/t/problem-displaying-image/3845 "2016-07-11T16:21:08Z")
I have done an email sending test where i have sent an example email to the admin address. The email takes almost 1 hour to get delivered and upon opening it the images are not displayed even after prompting Display imag… --- ## [Landing pages destroyed after Update](https://forum.mautic.org/t/landing-pages-destroyed-after-update/3852)
**Author:** [@klausv1304](https://forum.mautic.org/u/klausv1304)\ **Replies:** 1\ **Last updated:** [July 11, 2016, 1:55pm UTC](https://forum.mautic.org/t/landing-pages-destroyed-after-update/3852 "2016-07-11T13:55:23Z")
Hi everybody, I have installed my upgrade and everything seems to work… great But I have the problem, that my elder landing pages that I built with mauve and nature themes are empty. What did I do wrong or how can … --- ## [Maituc 2.0 not send email to segment](https://forum.mautic.org/t/maituc-2-0-not-send-email-to-segment/3854)
**Author:** [@Massimom](https://forum.mautic.org/u/Massimom)\ **Replies:** 6\ **Last updated:** [July 11, 2016, 1:01pm UTC](https://forum.mautic.org/t/maituc-2-0-not-send-email-to-segment/3854 "2016-07-11T13:01:26Z")
Good Morning, saturday i upgrade from older mautic to mautic 2.0 with auto installer, i don’t have so much contact, about 100. This morning i should send an email to one segment (34 contact) but mautic stuck on sending… --- ## [Upgrade on version 2.0](https://forum.mautic.org/t/upgrade-on-version-2-0/3855)
**Author:** [@klausv1304](https://forum.mautic.org/u/klausv1304)\ **Replies:** 2\ **Last updated:** [July 11, 2016, 5:24am UTC](https://forum.mautic.org/t/upgrade-on-version-2-0/3855 "2016-07-11T05:24:10Z")
Good morning, as described by allanhartless I created the upgrade php file, copied it in my Mautic root directory and executed “php upgrade.php” I get back messages, that you can see below. Is putty the wrong t… --- ## [Unsubscribe not working after upgrade](https://forum.mautic.org/t/unsubscribe-not-working-after-upgrade/3873)
**Author:** [@martinstrom](https://forum.mautic.org/u/martinstrom)\ **Replies:** 5\ **Last updated:** [July 10, 2016, 3:51pm UTC](https://forum.mautic.org/t/unsubscribe-not-working-after-upgrade/3873 "2016-07-10T15:51:43Z")
We have a huge problem now after upgrading to 2.0 and it is that people can’t unsubscribe. When people click on the unsubscribe link they get this. "Uh oh! I think I broke it. If I do it again, please report me to the … --- ## [Errors trying to save config (2.0)](https://forum.mautic.org/t/errors-trying-to-save-config-2-0/3876)
**Author:** [@DerekBuntin](https://forum.mautic.org/u/DerekBuntin)\ **Replies:** 3\ **Last updated:** [July 10, 2016, 12:54pm UTC](https://forum.mautic.org/t/errors-trying-to-save-config-2-0/3876 "2016-07-10T12:54:39Z")
I Tried updating to version 2.0 from 1.4.1 but it did not work, so I installed a fresh version but get the following errors when trying to save the config screen: Code: Fatal error: Uncaught SymfonyComponentDebugExcep… --- ## [Search bar gone in reports?](https://forum.mautic.org/t/search-bar-gone-in-reports/3875)
**Author:** [@martinstrom](https://forum.mautic.org/u/martinstrom)\ **Replies:** 1\ **Last updated:** [July 10, 2016, 11:06am UTC](https://forum.mautic.org/t/search-bar-gone-in-reports/3875 "2016-07-10T11:06:39Z")
Hi is the search bar gone now in reports? it is no longer there when I look at our reports we built in Mautic 2.0 --- ## [campaign builder showing failure](https://forum.mautic.org/t/campaign-builder-showing-failure/3881)
**Author:** [@Alex\_borges](https://forum.mautic.org/u/Alex_borges)\ **Replies:** 1\ **Last updated:** [July 9, 2016, 10:16pm UTC](https://forum.mautic.org/t/campaign-builder-showing-failure/3881 "2016-07-09T22:16:17Z")
campaign builder showing failure I can not add any action after the fourth or fifth link on the campaign map. I need an urgent solution. if someone can help me, I am very grateful. --- ## [E-mail reports](https://forum.mautic.org/t/e-mail-reports/3882)
**Author:** [@paulofelix](https://forum.mautic.org/u/paulofelix)\ **Replies:** 1\ **Last updated:** [July 9, 2016, 5:41pm UTC](https://forum.mautic.org/t/e-mail-reports/3882 "2016-07-09T17:41:55Z")
Hi guys, I created I report based on e-mails sent and my intention was to track emails sent by a specific campaign. I supposed that the field “Original Source ID” could bring the campaign ID when the “Original … --- ## [Points of my leads increase only one time](https://forum.mautic.org/t/points-of-my-leads-increase-only-one-time/3889)
**Author:** [@stan74](https://forum.mautic.org/u/stan74)\ **Replies:** 1\ **Last updated:** [July 9, 2016, 11:26am UTC](https://forum.mautic.org/t/points-of-my-leads-increase-only-one-time/3889 "2016-07-09T11:26:55Z")
Hello i have create a Trigger to increase Points when open a email. (+5) But the Trigger only work one time i send more emails to the Test-Leads but the points are the same ( 5 ) if i create a new Point-… --- ## [Portuguese language](https://forum.mautic.org/t/portuguese-language/3887)
**Author:** [@alfredosimoes](https://forum.mautic.org/u/alfredosimoes)\ **Replies:** 2\ **Last updated:** [July 9, 2016, 9:56am UTC](https://forum.mautic.org/t/portuguese-language/3887 "2016-07-09T09:56:36Z")
Portuguese language does not translate all the menus. --- ## [Lost landing page after upgrade 2.0](https://forum.mautic.org/t/lost-landing-page-after-upgrade-2-0/3892)
**Author:** [@alfredosimoes](https://forum.mautic.org/u/alfredosimoes)\ **Replies:** 3\ **Last updated:** [July 9, 2016, 9:28am UTC](https://forum.mautic.org/t/lost-landing-page-after-upgrade-2-0/3892 "2016-07-09T09:28:20Z")
Lost existing land page content after upgrade 2.0. Page URL gives a 500 Internal Server Error and when edit the landing page, content has been lost. --- ## [Campaign workflow based on checkbox group](https://forum.mautic.org/t/campaign-workflow-based-on-checkbox-group/3896)
**Author:** [@damien.pochon](https://forum.mautic.org/u/damien.pochon)\ **Replies:** 1\ **Last updated:** [July 8, 2016, 2:09pm UTC](https://forum.mautic.org/t/campaign-workflow-based-on-checkbox-group/3896 "2016-07-08T14:09:47Z")
Hi all, I’m pretty new to Mautic and so far it’s nice I’m trying to setup a campaign flow in the builder and add contacts in segments depending on which box they checked. Objective: being able to get a list of people … --- ## [Segments not updating in full.](https://forum.mautic.org/t/segments-not-updating-in-full/3898)
**Author:** [@martinr](https://forum.mautic.org/u/martinr)\ **Replies:** 1\ **Last updated:** [July 8, 2016, 7:18am UTC](https://forum.mautic.org/t/segments-not-updating-in-full/3898 "2016-07-08T07:18:36Z")
Hi there, I’m running a campaign which contains a trigger URL (the ‘order placed’ screen of my website). When a lead hits this screen, the idea is that they are removed from the main Smartlist and are moved int… --- ## [wrong mail stats on hosted mautic](https://forum.mautic.org/t/wrong-mail-stats-on-hosted-mautic/3897)
**Author:** [@cris2371](https://forum.mautic.org/u/cris2371)\ **Replies:** 1\ **Last updated:** [July 8, 2016, 5:51am UTC](https://forum.mautic.org/t/wrong-mail-stats-on-hosted-mautic/3897 "2016-07-08T05:51:30Z")
Hi! I,´m new with mautic and here in the forum, so hello to everyone and very nice to have an open source software in marketing automation. my question: set up a campaign and added test-contacts. first e-mail of… --- ## [Mautic update to 2.0](https://forum.mautic.org/t/mautic-update-to-2-0/3909)
**Author:** [@menolo](https://forum.mautic.org/u/menolo)\ **Replies:** 2\ **Last updated:** [July 7, 2016, 6:38pm UTC](https://forum.mautic.org/t/mautic-update-to-2-0/3909 "2016-07-07T18:38:17Z")
I’m trying to update mautic 1.4.1 to 2.0 Working through SSH I get an error updating the schema update. It seems to error on a custom field called “taal”. Code: php app/console doctrine:schema:update --force … --- ## [Landing page email link not working](https://forum.mautic.org/t/landing-page-email-link-not-working/3913)
**Author:** [@lilpaps](https://forum.mautic.org/u/lilpaps)\ **Replies:** 1\ **Last updated:** [July 7, 2016, 11:44am UTC](https://forum.mautic.org/t/landing-page-email-link-not-working/3913 "2016-07-07T11:44:13Z")
Greetings: Before I start, please note that I am a newbie to Mautic and will appreciate as much assistance as possible. I am experiencing a challenge with my Landing Page link in an email leading to the followi… --- ## [Points balance in email?](https://forum.mautic.org/t/points-balance-in-email/3914)
**Author:** [@Scalar](https://forum.mautic.org/u/Scalar)\ **Replies:** 2\ **Last updated:** [July 7, 2016, 11:06am UTC](https://forum.mautic.org/t/points-balance-in-email/3914 "2016-07-07T11:06:47Z")
Hi, is it possible to show a contacts points balance in an email to them? For example, “you now have 35 points” I couldnt see anything from the lead fields for points. Thanks --- ## [Mautic bug sending attachment - urgent](https://forum.mautic.org/t/mautic-bug-sending-attachment-urgent/3917)
**Author:** [@Harvey](https://forum.mautic.org/u/Harvey)\ **Replies:** 1\ **Last updated:** [July 7, 2016, 6:04am UTC](https://forum.mautic.org/t/mautic-bug-sending-attachment-urgent/3917 "2016-07-07T06:04:15Z")
Hey guys, I have a big problem. After a recent update to Mautic on mautic.com, one of my forms has started getting a 500 Internal Server Error on submission. I have traced the problem through trial and error – if I remov… --- ## [Use Mautic to track lead behaviour](https://forum.mautic.org/t/use-mautic-to-track-lead-behaviour/3922)
**Author:** [@aloha](https://forum.mautic.org/u/aloha)\ **Replies:** 1\ **Last updated:** [July 7, 2016, 12:21am UTC](https://forum.mautic.org/t/use-mautic-to-track-lead-behaviour/3922 "2016-07-07T00:21:31Z")
Hi, I’d like to use Mautic to understand what pages leads first viewed before sending a contact form. And then depending on their actions, we can respond differently. Is there a way to do this? TQ --- ## [Mautic 2.0 Preview form error log](https://forum.mautic.org/t/mautic-2-0-preview-form-error-log/3920)
**Author:** [@eduardo](https://forum.mautic.org/u/eduardo)\ **Replies:** 4\ **Last updated:** [July 6, 2016, 10:29pm UTC](https://forum.mautic.org/t/mautic-2-0-preview-form-error-log/3920 "2016-07-06T22:29:45Z")
So I tried to preview a campaing form on the mautic UI which prompted to a new site with this error logs Does anyone have the same error? Warning: include(/home/user/mautic/vendor/twig/twig/lib/Twig/Node/Expression/T… --- ## [Adjust points in Campaign Builder?](https://forum.mautic.org/t/adjust-points-in-campaign-builder/2776)
**Author:** [@jwrobbs](https://forum.mautic.org/u/jwrobbs)\ **Replies:** 4\ **Last updated:** [July 5, 2016, 11:05pm UTC](https://forum.mautic.org/t/adjust-points-in-campaign-builder/2776 "2016-07-05T23:05:58Z")
Do I need to add the Adjust Lead Points action if I’ve configured that elsewhere in Mautic (in Points =\> Manage Actions)? --- ## [Help, please,WP mautic install problem](https://forum.mautic.org/t/help-please-wp-mautic-install-problem/3940)
**Author:** [@eduardo](https://forum.mautic.org/u/eduardo)\ **Replies:** 1\ **Last updated:** [July 5, 2016, 11:00pm UTC](https://forum.mautic.org/t/help-please-wp-mautic-install-problem/3940 "2016-07-05T23:00:49Z")
Fixed --- ## [Mautic 2.0 release changed cron services?](https://forum.mautic.org/t/mautic-2-0-release-changed-cron-services/3934)
**Author:** [@jose.castilho](https://forum.mautic.org/u/jose.castilho)\ **Replies:** 2\ **Last updated:** [July 5, 2016, 6:11pm UTC](https://forum.mautic.org/t/mautic-2-0-release-changed-cron-services/3934 "2016-07-05T18:11:20Z")
I updated my mautic to version 2.0 and now it stopped to send emails. The cron mautic:email:process seems to be not present at this new version. Someone had this problem too? How to solve? --- ## [Mautic cloud Don't have SMTP Setup option](https://forum.mautic.org/t/mautic-cloud-dont-have-smtp-setup-option/3942)
**Author:** [@pramod](https://forum.mautic.org/u/pramod)\ **Replies:** 1\ **Last updated:** [July 5, 2016, 1:44pm UTC](https://forum.mautic.org/t/mautic-cloud-dont-have-smtp-setup-option/3942 "2016-07-05T13:44:34Z")
Hello Friends, I have created account on mautic cloud and to send email i have to set up smtp but i haven’t find inside setting-\>configuration-\>email settings. Can anybody tell me how to do this? --- ## [Tracking code, mautic for clients, right start.](https://forum.mautic.org/t/tracking-code-mautic-for-clients-right-start/1769)
**Author:** [@tomislavmcc](https://forum.mautic.org/u/tomislavmcc)\ **Replies:** 3\ **Last updated:** [July 5, 2016, 11:41am UTC](https://forum.mautic.org/t/tracking-code-mautic-for-clients-right-start/1769 "2016-07-05T11:41:43Z")
Hello from Serbia! I have just opened a new account and i have a few questions: Where do i find a tracking code for a website? Can someone explain to me, what is that dashboard about? I go there to create in… --- ## [Error when creating contact](https://forum.mautic.org/t/error-when-creating-contact/3947)
**Author:** [@rgwilliams20](https://forum.mautic.org/u/rgwilliams20)\ **Replies:** 2\ **Last updated:** [July 5, 2016, 5:32am UTC](https://forum.mautic.org/t/error-when-creating-contact/3947 "2016-07-05T05:32:24Z")
Hi, I have upgraded to latest version but I cannot manually create a contact, I see the following error: \[Mon Jul 04 20:13:20 2016\] \[warn\] \[client 87.224.69.220\] mod\_fcgid: stderr: PHP Fatal error: require(): … --- ## [Mautic 2 error](https://forum.mautic.org/t/mautic-2-error/4097)
**Author:** [@morenofede](https://forum.mautic.org/u/morenofede)\ **Replies:** 1\ **Last updated:** [July 4, 2016, 7:02pm UTC](https://forum.mautic.org/t/mautic-2-error/4097 "2016-07-04T19:02:53Z")
Hi, I am trying to install Mautic 2. In the “Mautic Installation - Database Setup” window, after a while provides this error: An error occurred while attempting to add default data: There is no column with name ‘t… [Previous page](https://forum.mautic.org/c/support/8.md?page=276) [Next page](https://forum.mautic.org/c/support/8.md?page=278)