# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=28 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 29 --- ## [Installation of Mautic v5 on Proxmox Server with Ubuntu 24 CT](https://forum.mautic.org/t/installation-of-mautic-v5-on-proxmox-server-with-ubuntu-24-ct/33393)
**Author:** [@tskamath](https://forum.mautic.org/u/tskamath)\ **Replies:** 1\ **Last updated:** [September 18, 2024, 10:04am UTC](https://forum.mautic.org/t/installation-of-mautic-v5-on-proxmox-server-with-ubuntu-24-ct/33393 "2024-09-18T10:04:02Z")
My Mautic version is: 5.1.0 My PHP version is: 8.1 My Database type and version is: mariaDB Your problem My problem is: I had a prefect run to install the Mautic v5 following the TuT by @joeyk a big thanks and shout-… --- ## [SSO SAML And OAuth Support](https://forum.mautic.org/t/sso-saml-and-oauth-support/33460)
**Author:** [@domjag](https://forum.mautic.org/u/domjag)\ **Replies:** 1\ **Last updated:** [September 17, 2024, 10:26pm UTC](https://forum.mautic.org/t/sso-saml-and-oauth-support/33460 "2024-09-17T22:26:50Z")
Your software My Mautic version is: 5.x My PHP version is:8.1 My Database type and version is: MariaDB 10.5.9 Your problem My problem is: Trying to use SAML to log in These errors are showing in the log: \[2024-09-… --- ## [Nested array of objects in webhook data](https://forum.mautic.org/t/nested-array-of-objects-in-webhook-data/25897)
**Author:** [@Marc\_1](https://forum.mautic.org/u/Marc_1)\ **Replies:** 6\ **Last updated:** [September 17, 2024, 6:22pm UTC](https://forum.mautic.org/t/nested-array-of-objects-in-webhook-data/25897 "2024-09-17T18:22:57Z")
Hi, I’m trying to send a webhook as a campaign event but the requested format does not work: Format requested: Send Template Message { "broadcast\_name": "welcome\_test", "parameters": \[ { "n… --- ## [The read email count doesn't update properly](https://forum.mautic.org/t/the-read-email-count-doesnt-update-properly/33512)
**Author:** [@mchojrin](https://forum.mautic.org/u/mchojrin)\ **Replies:** 1\ **Last updated:** [September 17, 2024, 4:35pm UTC](https://forum.mautic.org/t/the-read-email-count-doesnt-update-properly/33512 "2024-09-17T16:35:51Z")
My Mautic version is: 5.0.4 My PHP version is: 8.1.28 My Database type and version is: 10.11.8-MariaDB-0ubuntu0.24.04.1 My problem is: I sent an email to my mailing list and the read count is 0. I know for a fact that… --- ## [Campaigne webhook with company custom field is empty](https://forum.mautic.org/t/campaigne-webhook-with-company-custom-field-is-empty/28325)
**Author:** [@dbuecker](https://forum.mautic.org/u/dbuecker)\ **Replies:** 6\ **Last updated:** [September 17, 2024, 1:51pm UTC](https://forum.mautic.org/t/campaigne-webhook-with-company-custom-field-is-empty/28325 "2024-09-17T13:51:05Z")
My Mautic version is: v 4.4.9 My PHP version is: 8.0.26 My Database type and version is: mariaDB 5.7.35-38 My problem is: Hey, im new to mautic and i have a problem with a campaign webhook. I created a custom field … --- ## [Mautic-5 Problem Uninstalling 3rd Party Plugin](https://forum.mautic.org/t/mautic-5-problem-uninstalling-3rd-party-plugin/33497)
**Author:** [@guidedfree](https://forum.mautic.org/u/guidedfree)\ **Replies:** 1\ **Last updated:** [September 17, 2024, 8:29am UTC](https://forum.mautic.org/t/mautic-5-problem-uninstalling-3rd-party-plugin/33497 "2024-09-17T08:29:30Z")
My Mautic version is: 5.1.0 My PHP version is: 8.1.29 My Database type and version is: 10.6.18-MariaDB I am having issues with removing/uninstalling a plugin (KonstantinCodes/mautic-recaptcha). I installed it to test … --- ## [Help Needed with Mautic Campaign Webhooks and Knime REST API Integration](https://forum.mautic.org/t/help-needed-with-mautic-campaign-webhooks-and-knime-rest-api-integration/33502)
**Author:** [@veronikaa](https://forum.mautic.org/u/veronikaa)\ **Replies:** 0\ **Last updated:** [September 17, 2024, 6:45am UTC](https://forum.mautic.org/t/help-needed-with-mautic-campaign-webhooks-and-knime-rest-api-integration/33502 "2024-09-17T06:45:04Z")
Hello everyone, I am trying to use campaign webhooks in Mautic to fetch data from a REST API that I built with Knime. My current campaign workflow is as follows: A user fills out the Ticketcode Form (indicating that … --- ## [Help Needed: Retrieving Clicked, Unsubscribed, and Bounced Stats via Mautic API](https://forum.mautic.org/t/help-needed-retrieving-clicked-unsubscribed-and-bounced-stats-via-mautic-api/33225)
**Author:** [@techbill](https://forum.mautic.org/u/techbill)\ **Replies:** 15\ **Last updated:** [September 16, 2024, 6:06pm UTC](https://forum.mautic.org/t/help-needed-retrieving-clicked-unsubscribed-and-bounced-stats-via-mautic-api/33225 "2024-09-16T18:06:24Z")
Your software My Mautic version is: 4.4.12 Hello Mautic Community, We’re using a Python script to pull email stats from the Mautic API and inject them into a Google Sheet. So far, we’ve successfully retrieved the Emai… --- ## [Global unsubscribe based on email address](https://forum.mautic.org/t/global-unsubscribe-based-on-email-address/33493)
**Author:** [@iurijorbenadze](https://forum.mautic.org/u/iurijorbenadze)\ **Replies:** 0\ **Last updated:** [September 16, 2024, 4:00pm UTC](https://forum.mautic.org/t/global-unsubscribe-based-on-email-address/33493 "2024-09-16T16:00:52Z")
Hi, is there any way to make unsubscribe work globally for all contacts that share this email address? Currently when somebody unsubscribes Mautic contact is marked as ‘do not contact’, yet if there is some other contac… --- ## [Mautic Zoho CRM Issue](https://forum.mautic.org/t/mautic-zoho-crm-issue/33458)
**Author:** [@hassigroup](https://forum.mautic.org/u/hassigroup)\ **Replies:** 1\ **Last updated:** [September 16, 2024, 10:37am UTC](https://forum.mautic.org/t/mautic-zoho-crm-issue/33458 "2024-09-16T10:37:59Z")
Your software My Mautic version is: 5.10 My PHP version is: 8.1 My Database type and version is: MySQL Your problem My problem is: When I am running the zoho CRM cron job I am getting an error These errors are show… --- ## [Multiple form submissions not recorded in Mautic](https://forum.mautic.org/t/multiple-form-submissions-not-recorded-in-mautic/33462)
**Author:** [@hassigroup](https://forum.mautic.org/u/hassigroup)\ **Replies:** 1\ **Last updated:** [September 16, 2024, 10:36am UTC](https://forum.mautic.org/t/multiple-form-submissions-not-recorded-in-mautic/33462 "2024-09-16T10:36:57Z")
Your software My Mautic version is: 5.1.0 My PHP version is: 8.1 My Database type and version is: MySQL Your problem My problem is: I run a real estate firm, and each property has a unique form which if a client is… --- ## [Remove DNC from contact if they submit a new form](https://forum.mautic.org/t/remove-dnc-from-contact-if-they-submit-a-new-form/33461)
**Author:** [@hassigroup](https://forum.mautic.org/u/hassigroup)\ **Replies:** 1\ **Last updated:** [September 16, 2024, 9:51am UTC](https://forum.mautic.org/t/remove-dnc-from-contact-if-they-submit-a-new-form/33461 "2024-09-16T09:51:29Z")
Your software My Mautic version is: 5.1.0 My PHP version is: 8.1 My Database type and version is: Your problem My problem is: When a contact has unsubsiribed in the past and then submits a form on our website throu… --- ## [Mautic 5.1.0 | Why is Company Name a required field? And why is ttext length so short?](https://forum.mautic.org/t/mautic-5-1-0-why-is-company-name-a-required-field-and-why-is-ttext-length-so-short/33430)
**Author:** [@andrewchildsza](https://forum.mautic.org/u/andrewchildsza)\ **Replies:** 2\ **Last updated:** [September 14, 2024, 2:09pm UTC](https://forum.mautic.org/t/mautic-5-1-0-why-is-company-name-a-required-field-and-why-is-ttext-length-so-short/33430 "2024-09-14T14:09:10Z")
Your software My Mautic version is: 5.1.10 My PHP version is: 8.2 My Database type and version is: MariaDB 11 Your problem My problem is: When attempting to import contacts via CSV there are two issues: Company N… --- ## [Custom plugin not visible in UI](https://forum.mautic.org/t/custom-plugin-not-visible-in-ui/33467)
**Author:** [@jaroslav.huss](https://forum.mautic.org/u/jaroslav.huss)\ **Replies:** 3\ **Last updated:** [September 13, 2024, 10:03am UTC](https://forum.mautic.org/t/custom-plugin-not-visible-in-ui/33467 "2024-09-13T10:03:03Z")
Your software My Mautic version is: docker compose latest My PHP version is:docker compose latest My Database type and version is:docker compose latest Your problem My problem is: I tried create my own custom plugi… --- ## [Mautic Installation STUCK in Laragon (Local - Windows 10)](https://forum.mautic.org/t/mautic-installation-stuck-in-laragon-local-windows-10/33466)
**Author:** [@avori](https://forum.mautic.org/u/avori)\ **Replies:** 1\ **Last updated:** [September 13, 2024, 10:01am UTC](https://forum.mautic.org/t/mautic-installation-stuck-in-laragon-local-windows-10/33466 "2024-09-13T10:01:13Z")
Your software My Mautic version is: 5.1 My PHP version is: 8.2 My Database type and version is: 8.0 Your problem My problem is: After a long time of screwing around with Laragon, I was finally able to get composer … --- ## [Problem with Bounces](https://forum.mautic.org/t/problem-with-bounces/33429)
**Author:** [@Trixiti.com.ar](https://forum.mautic.org/u/Trixiti.com.ar)\ **Replies:** 8\ **Last updated:** [September 12, 2024, 11:44pm UTC](https://forum.mautic.org/t/problem-with-bounces/33429 "2024-09-12T23:44:17Z")
Your software My Mautic version is: 5.1.0 My PHP version is: 8.1.29 My Database type and version is: MariaDB 10.11.8 Your problem My problem is: I have a clean installation of Mautic 5 on our server with cyberpanel.… --- ## [Unable to install Mautic on Laragon](https://forum.mautic.org/t/unable-to-install-mautic-on-laragon/23487)
**Author:** [@xaman](https://forum.mautic.org/u/xaman)\ **Replies:** 1\ **Last updated:** [September 12, 2024, 10:19pm UTC](https://forum.mautic.org/t/unable-to-install-mautic-on-laragon/23487 "2024-09-12T22:19:13Z")
Your software My Mautic version is: 4.2.1 My PHP version is: 8.1.4 My Database type and version is: MySQL 8.0.28 Your problem My problem is: When following the instructions on How to install Mautic on a localhost | … --- ## [Multiple duplicated contacts not removing from cron job](https://forum.mautic.org/t/multiple-duplicated-contacts-not-removing-from-cron-job/33463)
**Author:** [@hassigroup](https://forum.mautic.org/u/hassigroup)\ **Replies:** 0\ **Last updated:** [September 12, 2024, 7:15pm UTC](https://forum.mautic.org/t/multiple-duplicated-contacts-not-removing-from-cron-job/33463 "2024-09-12T19:15:15Z")
Your software My Mautic version is: 5.1.0 My PHP version is: 8.1 My Database type and version is: Mysql Your problem My problem is: When running the duplicate command I get the following error: \[hassigro@p102 ~\]$ … --- ## [messenger.CRITICAL: Error](https://forum.mautic.org/t/messenger-critical-error/32560)
**Author:** [@jaroslav.huss](https://forum.mautic.org/u/jaroslav.huss)\ **Replies:** 2\ **Last updated:** [September 12, 2024, 11:49am UTC](https://forum.mautic.org/t/messenger-critical-error/32560 "2024-09-12T11:49:58Z")
Your software My Mautic version is: latest via docker pull mautic My PHP version is: PHP version comes from official docker image of Mautic My Database type and version is: latest via docker pull mysql Your problem … --- ## [Email click Tracking not working 3.01](https://forum.mautic.org/t/email-click-tracking-not-working-3-01/15357)
**Author:** [@ganesanv](https://forum.mautic.org/u/ganesanv)\ **Replies:** 25\ **Last updated:** [September 11, 2024, 2:39pm UTC](https://forum.mautic.org/t/email-click-tracking-not-working-3-01/15357 "2024-09-11T14:39:23Z")
Your software My PHP version is : 7.2.32 My MySQL/MariaDB version is (delete as applicable): MariaDB version 10.2.32 Your problem I have installed muatic 3.01 and it working perfectly, we have hosted in public. we ar… --- ## [Error when I try to create new contact via API](https://forum.mautic.org/t/error-when-i-try-to-create-new-contact-via-api/33436)
**Author:** [@romancretnik](https://forum.mautic.org/u/romancretnik)\ **Replies:** 1\ **Last updated:** [September 11, 2024, 2:38pm UTC](https://forum.mautic.org/t/error-when-i-try-to-create-new-contact-via-api/33436 "2024-09-11T14:38:27Z")
Your software My Mautic version is: 4.4.12 My PHP version is: 7.4 My Database type and version is: 10.6.19-MariaDB-log - MariaDB Server I have Mautic on my server, which the client would like to connect via an API to… --- ## [MAUTIC5](https://forum.mautic.org/t/mautic5/33401)
**Author:** [@ichiko](https://forum.mautic.org/u/ichiko)\ **Replies:** 3\ **Last updated:** [September 11, 2024, 11:05am UTC](https://forum.mautic.org/t/mautic5/33401 "2024-09-11T11:05:02Z")
Mautic5 My Mautic version is: 5.1.0 My PHP version is: 8.2.14 My Database type and version is:10.11.8-MariaDB-cll-lve Your problem My problem is: email sending x,y,z are emails Error: Failed to send to XXXXXXXXXX… --- ## [Contacts Deleted after Migrating](https://forum.mautic.org/t/contacts-deleted-after-migrating/33435)
**Author:** [@tobsowo](https://forum.mautic.org/u/tobsowo)\ **Replies:** 0\ **Last updated:** [September 10, 2024, 10:17pm UTC](https://forum.mautic.org/t/contacts-deleted-after-migrating/33435 "2024-09-10T22:17:59Z")
After successfully migrating Mautic from one server to another I later realized that all contacts are deleted although statistics still remains. Is there something I’m doing wrong and has anyone experienced this before? … --- ## [Mautic not tracking correct IP, It always shows localhost!](https://forum.mautic.org/t/mautic-not-tracking-correct-ip-it-always-shows-localhost/33387)
**Author:** [@itsmunyrhere](https://forum.mautic.org/u/itsmunyrhere)\ **Replies:** 1\ **Last updated:** [September 10, 2024, 1:20pm UTC](https://forum.mautic.org/t/mautic-not-tracking-correct-ip-it-always-shows-localhost/33387 "2024-09-10T13:20:07Z")
Your software My Mautic version is: 5.0.4 My PHP version is: 8.1 My Database type and version is: RDS–mysql Your problem My problem is: That I cannot log real IPs in database, I have deployed mautic in EKS (AWS kube… --- ## [Mautic 5 - Segments / Emails list view counters do not update](https://forum.mautic.org/t/mautic-5-segments-emails-list-view-counters-do-not-update/32947)
**Author:** [@smagnoux](https://forum.mautic.org/u/smagnoux)\ **Replies:** 2\ **Last updated:** [September 9, 2024, 2:53pm UTC](https://forum.mautic.org/t/mautic-5-segments-emails-list-view-counters-do-not-update/32947 "2024-09-09T14:53:14Z")
My Mautic version is: v5.1.0 My PHP version is: 8.1 My Database type and version is: MySQL 8.0.37 Hi there, I’m pretty new to Mautic, so forgive me if I missed something, but I have been searching for a solution for … --- ## [Email DSN - Relay server error](https://forum.mautic.org/t/email-dsn-relay-server-error/33379)
**Author:** [@handshake0955](https://forum.mautic.org/u/handshake0955)\ **Replies:** 3\ **Last updated:** [September 9, 2024, 8:03am UTC](https://forum.mautic.org/t/email-dsn-relay-server-error/33379 "2024-09-09T08:03:35Z")
Your software My Mautic version is: 5.1 My PHP version is: PHP Version 8.1.28 My Database type and version is: mysql:8.0 Your problem I want to use our relay server for sending emails. We use the port 25 and no c… --- ## [Mautic Anonymous -\> Known User: Cloudflare issues](https://forum.mautic.org/t/mautic-anonymous-known-user-cloudflare-issues/24306)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 4\ **Last updated:** [September 8, 2024, 3:04pm UTC](https://forum.mautic.org/t/mautic-anonymous-known-user-cloudflare-issues/24306 "2024-09-08T15:04:00Z")
Your software My Mautic version is: 4.2.2 My PHP version is: 7.4 Your problem My problem is: I have done this hundred of times and it is working on so many sites, however I have one Wordpress site that I have a Maut… --- ## [Campaign Manager: A/B Testing](https://forum.mautic.org/t/campaign-manager-a-b-testing/23791)
**Author:** [@toby](https://forum.mautic.org/u/toby)\ **Replies:** 4\ **Last updated:** [September 8, 2024, 2:56pm UTC](https://forum.mautic.org/t/campaign-manager-a-b-testing/23791 "2024-09-08T14:56:32Z")
Hi all, Has anyone done any A/B testing on Campaign Manager lately, and if so, how’ve they done the split? I’m looking to just do a 50/50 split based upon 2 different emails. Not bothered about decision making and AI … --- ## [Button padding in the editor is confusing](https://forum.mautic.org/t/button-padding-in-the-editor-is-confusing/33059)
**Author:** [@mika](https://forum.mautic.org/u/mika)\ **Replies:** 2\ **Last updated:** [September 8, 2024, 12:29pm UTC](https://forum.mautic.org/t/button-padding-in-the-editor-is-confusing/33059 "2024-09-08T12:29:07Z")
Your software My Mautic version is: 5.1.0 My PHP version is: 8.1 My Database type and version is: Your problem After changing a button’s text on a new landing page the padding changes and I can’t revert it by using … --- ## [Selecting proper company in email token](https://forum.mautic.org/t/selecting-proper-company-in-email-token/14547)
**Author:** [@goranculibrk](https://forum.mautic.org/u/goranculibrk)\ **Replies:** 28\ **Last updated:** [September 6, 2024, 2:41pm UTC](https://forum.mautic.org/t/selecting-proper-company-in-email-token/14547 "2024-09-06T14:41:16Z")
Your software My Mautic version is: 2.16.2 My PHP version is: 7.2 Your problem My problem is: I have a situation that one contact can have multiple companies. And creation is working as expected, both from dashboard… [Previous page](https://forum.mautic.org/c/support/8.md?page=27) [Next page](https://forum.mautic.org/c/support/8.md?page=29)