# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=280 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 281 --- ## [Mautic VPS integration doesn't works with my sass system](https://forum.mautic.org/t/mautic-vps-integration-doesnt-works-with-my-sass-system/4279)
**Author:** [@tigredonorte](https://forum.mautic.org/u/tigredonorte)\ **Replies:** 1\ **Last updated:** [June 21, 2016, 11:36am UTC](https://forum.mautic.org/t/mautic-vps-integration-doesnt-works-with-my-sass-system/4279 "2016-06-21T11:36:39Z")
Hello everyone! I trying integrate mautic with my sass system (for send contacts, tags, etc). I installed mautic in VPS. My system is built in PHP, so i use this mautic repo https://github.com/mautic/api-library … --- ## [Using form fields on emails](https://forum.mautic.org/t/using-form-fields-on-emails/4306)
**Author:** [@claudio](https://forum.mautic.org/u/claudio)\ **Replies:** 1\ **Last updated:** [June 21, 2016, 10:50am UTC](https://forum.mautic.org/t/using-form-fields-on-emails/4306 "2016-06-21T10:50:31Z")
I’ve noticed that when we set a “send email to contact” action on a form, we can then use the forms fields on that email: Code: {formfield=some\_field\_name} But when when I try to use that on a URL it gets encoded an… --- ## [Trouble with pre populating fields](https://forum.mautic.org/t/trouble-with-pre-populating-fields/4305)
**Author:** [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Replies:** 2\ **Last updated:** [June 21, 2016, 9:35am UTC](https://forum.mautic.org/t/trouble-with-pre-populating-fields/4305 "2016-06-21T09:35:43Z")
I read this documentation: Managing Forms - Section “Pre-populate a form field value” I set up a landing page in mautic and embedded a form into it. I added {pagelink=NUMBER}&email={leadfield=email|true} to the m… --- ## [Name in anonymous lead](https://forum.mautic.org/t/name-in-anonymous-lead/4303)
**Author:** [@francescjr](https://forum.mautic.org/u/francescjr)\ **Replies:** 2\ **Last updated:** [June 21, 2016, 8:48am UTC](https://forum.mautic.org/t/name-in-anonymous-lead/4303 "2016-06-21T08:48:15Z")
Hello again, I have a test environment and I see that the anonymous contacts, on the “name” it just says “anonymous”, while in another more broad test environment on the “name” it writes down the IP. Can somebo… --- ## [Why " " instead of space?](https://forum.mautic.org/t/why-nbsp-instead-of-space/4300)
**Author:** [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Replies:** 2\ **Last updated:** [June 21, 2016, 8:04am UTC](https://forum.mautic.org/t/why-nbsp-instead-of-space/4300 "2016-06-21T08:04:33Z")
Is there a reason the email editor always adds " " instead of a normal space when I hit the space bar? --- ## [Form Submitting issue](https://forum.mautic.org/t/form-submitting-issue/4299)
**Author:** [@kashif\_frontenddev](https://forum.mautic.org/u/kashif_frontenddev)\ **Replies:** 1\ **Last updated:** [June 21, 2016, 7:45am UTC](https://forum.mautic.org/t/form-submitting-issue/4299 "2016-06-21T07:45:19Z")
\[h\]Kashif\[/h\] Hi, i am facing an issue after submitting form, Than you message is not displaying when i run through https:// Can u please help me what could be the issue? --- ## [Which permission is needed to take over locked entry?](https://forum.mautic.org/t/which-permission-is-needed-to-take-over-locked-entry/4298)
**Author:** [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Replies:** 1\ **Last updated:** [June 21, 2016, 7:28am UTC](https://forum.mautic.org/t/which-permission-is-needed-to-take-over-locked-entry/4298 "2016-06-21T07:28:28Z")
Is there a permission I can assign to a role, that allows to take over a locked entry? Currently only admins can do that. Thats bad, as sometimes even when user logs out of Mautic, their last edited entry remains locked. … --- ## [Bug: Link for listed roles is incorrect](https://forum.mautic.org/t/bug-link-for-listed-roles-is-incorrect/4296)
**Author:** [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Replies:** 1\ **Last updated:** [June 21, 2016, 7:27am UTC](https://forum.mautic.org/t/bug-link-for-listed-roles-is-incorrect/4296 "2016-06-21T07:27:04Z")
https://MAUTICDOMAIN/s/roles The listed roles are not linked correctly. Is currently: https://MAUTICDOMAIN/s/users/edit/ID Should be: https://MAUTICDOMAIN/s/roles/edit/ID --- ## [mautic.ERROR: Fatal: PHP Startup: Unable to load dynamic library "php\_extname.dll"](https://forum.mautic.org/t/mautic-error-fatal-php-startup-unable-to-load-dynamic-library-php-extname-dll/4293)
**Author:** [@sandeeptxlit](https://forum.mautic.org/u/sandeeptxlit)\ **Replies:** 2\ **Last updated:** [June 21, 2016, 6:33am UTC](https://forum.mautic.org/t/mautic-error-fatal-php-startup-unable-to-load-dynamic-library-php-extname-dll/4293 "2016-06-21T06:33:27Z")
Hi, I am getting error i.e: “mautic.ERROR: Fatal: PHP Startup: Unable to load dynamic library ‘C:Program FilesPHPv5.6extphp\_extname.dll’ - The specified module could not be found. - in file Unknown - at line 0 \[\] \[\]” … --- ## [Different Leads behind same IP](https://forum.mautic.org/t/different-leads-behind-same-ip/4291)
**Author:** [@francescjr](https://forum.mautic.org/u/francescjr)\ **Replies:** 2\ **Last updated:** [June 21, 2016, 5:19am UTC](https://forum.mautic.org/t/different-leads-behind-same-ip/4291 "2016-06-21T05:19:38Z")
Hello, I have a problem with Mautic, it is reusing the same (anonymous) Lead for different users that are sharing the same IP. I am testing access to the website from my university, and since the public IP is the sa… --- ## [Should I use -f in cron jobs?](https://forum.mautic.org/t/should-i-use-f-in-cron-jobs/3217)
**Author:** [@craigbenstock](https://forum.mautic.org/u/craigbenstock)\ **Replies:** 6\ **Last updated:** [June 20, 2016, 5:31pm UTC](https://forum.mautic.org/t/should-i-use-f-in-cron-jobs/3217 "2016-06-20T17:31:42Z")
I have logging on my cron tasks When I’m having genuine issues with Mautic I often run in to this entry in the logs: Script in progress. Use -f or --force to force execution. However, sometimes like today,… --- ## [double-in technique has problem with BOL server](https://forum.mautic.org/t/double-in-technique-has-problem-with-bol-server/4285)
**Author:** [@willamecm](https://forum.mautic.org/u/willamecm)\ **Replies:** 2\ **Last updated:** [June 20, 2016, 4:42pm UTC](https://forum.mautic.org/t/double-in-technique-has-problem-with-bol-server/4285 "2016-06-20T16:42:52Z")
Hello everyone I am using a technique that learns the link below https://www.mautic.org/blog/integrator/creating-a-double-opt-in-email-campaign/ but when I use a free email server called BOL in Brazil, the… --- ## [My new simple campaign](https://forum.mautic.org/t/my-new-simple-campaign/2345)
**Author:** [@pietromantovani](https://forum.mautic.org/u/pietromantovani)\ **Replies:** 6\ **Last updated:** [June 20, 2016, 2:30pm UTC](https://forum.mautic.org/t/my-new-simple-campaign/2345 "2016-06-20T14:30:40Z")
Hello, this is the second campaign I’ve created with Mautic: In my mind this should behave: Send “1 DEM” emails to the lead If the lead visit a specific URL, the campaign stops for him. OTHERWISE: Wait 30\* mi… --- ## [Parere su piattaforma](https://forum.mautic.org/t/parere-su-piattaforma/4284)
**Author:** [@giovanni](https://forum.mautic.org/u/giovanni)\ **Replies:** 2\ **Last updated:** [June 20, 2016, 2:09pm UTC](https://forum.mautic.org/t/parere-su-piattaforma/4284 "2016-06-20T14:09:02Z")
Ciao Pietro, provo a contattare te in privato perché ho provato a scrivere nel support (https://www.mautic.org/community/index.php/4611-timed-actions-not-working) ma senza ottenere risposta. Sto cercando di capire… --- ## [How to get an image on Mautic](https://forum.mautic.org/t/how-to-get-an-image-on-mautic/4282)
**Author:** [@jmurray](https://forum.mautic.org/u/jmurray)\ **Replies:** 3\ **Last updated:** [June 20, 2016, 12:48pm UTC](https://forum.mautic.org/t/how-to-get-an-image-on-mautic/4282 "2016-06-20T12:48:22Z")
link text --- ## [Issue with lead tags](https://forum.mautic.org/t/issue-with-lead-tags/2591)
**Author:** [@seti](https://forum.mautic.org/u/seti)\ **Replies:** 7\ **Last updated:** [June 20, 2016, 9:32am UTC](https://forum.mautic.org/t/issue-with-lead-tags/2591 "2016-06-20T09:32:18Z")
I’m using the pixel to track and add a tag to the user when he visits a page in the website. The tag is added properly to the anonymous lead, but the tag is deleted from his profile when the user becomes a known lea… --- ## [Troubleshooting on sending an email](https://forum.mautic.org/t/troubleshooting-on-sending-an-email/4362)
**Author:** [@ramgouveia](https://forum.mautic.org/u/ramgouveia)\ **Replies:** 1\ **Last updated:** [June 20, 2016, 8:57am UTC](https://forum.mautic.org/t/troubleshooting-on-sending-an-email/4362 "2016-06-20T08:57:10Z")
Hello I’ve tried sending an email for several times but i’ve received the following the error message. Can you help me please?  Uh oh! I think I broke it. If I do it again, please report me to the system admin… --- ## [403 Forbidden Error and Fails to save any changes](https://forum.mautic.org/t/403-forbidden-error-and-fails-to-save-any-changes/3626)
**Author:** [@dataweaver](https://forum.mautic.org/u/dataweaver)\ **Replies:** 3\ **Last updated:** [June 20, 2016, 7:44am UTC](https://forum.mautic.org/t/403-forbidden-error-and-fails-to-save-any-changes/3626 "2016-06-20T07:44:21Z")
We have a recent installation on SSL Apache2. When we try to save settings changes or any other changes the save fails to complete and the console throws a 403 error like https://website.com/in/s/config/edit?ma… --- ## [Empty Segments](https://forum.mautic.org/t/empty-segments/4360)
**Author:** [@ramgouveia](https://forum.mautic.org/u/ramgouveia)\ **Replies:** 1\ **Last updated:** [June 20, 2016, 7:29am UTC](https://forum.mautic.org/t/empty-segments/4360 "2016-06-20T07:29:27Z")
I have created two segments. Both of them have “No Contacts” Can you help me solve this problem? Watiting for your answer. --- ## [Fatal Error when submitting form](https://forum.mautic.org/t/fatal-error-when-submitting-form/3784)
**Author:** [@eplaku](https://forum.mautic.org/u/eplaku)\ **Replies:** 3\ **Last updated:** [June 20, 2016, 3:58am UTC](https://forum.mautic.org/t/fatal-error-when-submitting-form/3784 "2016-06-20T03:58:53Z")
Hi guys, I realised today that since the upgrade to version 1.4 my forms don’t work. I checked the Logs and this is the latest message reported. Would love to hear about any possible solution. Elvis erro… --- ## [Which cron commands are actually correct for v. 1.4.1?](https://forum.mautic.org/t/which-cron-commands-are-actually-correct-for-v-1-4-1/4356)
**Author:** [@alexb](https://forum.mautic.org/u/alexb)\ **Replies:** 4\ **Last updated:** [June 19, 2016, 7:03pm UTC](https://forum.mautic.org/t/which-cron-commands-are-actually-correct-for-v-1-4-1/4356 "2016-06-19T19:03:47Z")
I mean, this page here: https://www.mautic.org/getting-started/ lists 4 cron jobs and as a link for more info links to a non-existing page (https://www.mautic.org/docs/setup/index.html). And this page here: https:… --- ## [tags in the form excluded](https://forum.mautic.org/t/tags-in-the-form-excluded/4353)
**Author:** [@willamecm](https://forum.mautic.org/u/willamecm)\ **Replies:** 2\ **Last updated:** [June 19, 2016, 5:15pm UTC](https://forum.mautic.org/t/tags-in-the-form-excluded/4353 "2016-06-19T17:15:03Z")
when I create a form New Standalone Form and put a tag on him and then for some reason I delete this same form tags that had this form still are active? --- ## [Move user between segment from campagin](https://forum.mautic.org/t/move-user-between-segment-from-campagin/4364)
**Author:** [@Massimom](https://forum.mautic.org/u/Massimom)\ **Replies:** 1\ **Last updated:** [June 18, 2016, 8:10am UTC](https://forum.mautic.org/t/move-user-between-segment-from-campagin/4364 "2016-06-18T08:10:57Z")
Hi everyone, i have some trouble with mautic. Mautic installed into third level subdomain mailing.xxx.it . Use mailgun with different third level subdomain nl.xxx.it My step for testing: create a test segmen… --- ## [is mautic plugin same as symfony bundle?](https://forum.mautic.org/t/is-mautic-plugin-same-as-symfony-bundle/4363)
**Author:** [@pcompassion](https://forum.mautic.org/u/pcompassion)\ **Replies:** 2\ **Last updated:** [June 18, 2016, 7:19am UTC](https://forum.mautic.org/t/is-mautic-plugin-same-as-symfony-bundle/4363 "2016-06-18T07:19:35Z")
Hi I’m new to mautic and symfony in general. I’d like to create a bundle (symfony term) in mautic. is symfony bundle = mautic plugin? can mautic plugin have command as symfony bundle does? --- ## [check if a guest is already a contact](https://forum.mautic.org/t/check-if-a-guest-is-already-a-contact/4369)
**Author:** [@sotiris](https://forum.mautic.org/u/sotiris)\ **Replies:** 2\ **Last updated:** [June 17, 2016, 3:10pm UTC](https://forum.mautic.org/t/check-if-a-guest-is-already-a-contact/4369 "2016-06-17T15:10:54Z")
Hi kuzmany , i saw a reply of yours to a user asking about how to check if a guest is already a contact : you had replied : Quote: If you have mautic on same domain like website, you are able to get lead id f… --- ## [Hi Escopecz, Advice please?](https://forum.mautic.org/t/hi-escopecz-advice-please/4374)
**Author:** [@Scalar](https://forum.mautic.org/u/Scalar)\ **Replies:** 1\ **Last updated:** [June 17, 2016, 2:03pm UTC](https://forum.mautic.org/t/hi-escopecz-advice-please/4374 "2016-06-17T14:03:08Z")
Hi Escopecz, I have posted a couple of posts but nobody has replied, so I thought I would try messaging you here. I have set up my mautic so that contacts who sign up are assigned a custom field value (via a hidde… --- ## [Contacts not updating to Segments](https://forum.mautic.org/t/contacts-not-updating-to-segments/4373)
**Author:** [@Scalar](https://forum.mautic.org/u/Scalar)\ **Replies:** 4\ **Last updated:** [June 17, 2016, 1:50pm UTC](https://forum.mautic.org/t/contacts-not-updating-to-segments/4373 "2016-06-17T13:50:49Z")
Hi, I have set up my mautic so that contacts who sign up are assigned a custom field value (via a hidden field) of “level 1” and made a Segment named “level 1” with a filter “equals level 1”. But my contacts are n… --- ## [Read fingerprint doubt](https://forum.mautic.org/t/read-fingerprint-doubt/4379)
**Author:** [@francescjr](https://forum.mautic.org/u/francescjr)\ **Replies:** 1\ **Last updated:** [June 17, 2016, 4:11am UTC](https://forum.mautic.org/t/read-fingerprint-doubt/4379 "2016-06-17T04:11:41Z")
Hallo, Let’s see if you can guide me, I’m quite confused. I have my own website in which I am adding Mautic javascript tracking snippet. I have also some forms in my website, when the user submits this for… --- ## [What architecture would you recomend for 500k users?](https://forum.mautic.org/t/what-architecture-would-you-recomend-for-500k-users/4381)
**Author:** [@cvelag](https://forum.mautic.org/u/cvelag)\ **Replies:** 3\ **Last updated:** [June 17, 2016, 1:35am UTC](https://forum.mautic.org/t/what-architecture-would-you-recomend-for-500k-users/4381 "2016-06-17T01:35:25Z")
Hello everyone, I’m starting this thread because I have some questions about Mautic performance on “big” sites. Right now we’re thinking about implementing Mautic on a site that currently has around 500k users and… --- ## [Campaigns Not Saving](https://forum.mautic.org/t/campaigns-not-saving/4384)
**Author:** [@Rich](https://forum.mautic.org/u/Rich)\ **Replies:** 6\ **Last updated:** [June 16, 2016, 9:11pm UTC](https://forum.mautic.org/t/campaigns-not-saving/4384 "2016-06-16T21:11:10Z")
Hello: I have a pretty elaborate campaign, and I have now run into a problem. Whenever I try to add an action, decision, or condition and depress Close Builder, Mautic just hangs. Obviously, the edits are then not sav… [Previous page](https://forum.mautic.org/c/support/8.md?page=279) [Next page](https://forum.mautic.org/c/support/8.md?page=281)