# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=281 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 282 --- ## ['Open Email' Not Working](https://forum.mautic.org/t/open-email-not-working/2067)
**Author:** [@monclarthunder](https://forum.mautic.org/u/monclarthunder)\ **Replies:** 6\ **Last updated:** [June 18, 2016, 1:14am UTC](https://forum.mautic.org/t/open-email-not-working/2067 "2016-06-18T01:14:31Z")
Hi, I installed mautic on a Go Daddy shared host account. Most things work, except the ‘open email’ decision in my campaign does not work. I am running a simple test campaign using a campaign form that, in Cam… --- ## [Send Email - Set Action Timing](https://forum.mautic.org/t/send-email-set-action-timing/4389)
**Author:** [@Simon\_Ridge](https://forum.mautic.org/u/Simon_Ridge)\ **Replies:** 2\ **Last updated:** [June 16, 2016, 3:59pm UTC](https://forum.mautic.org/t/send-email-set-action-timing/4389 "2016-06-16T15:59:11Z")
I have a Drip campaign setup and appears to work, so long as I do not use ‘Set Action Timing - Wait’. If I use ‘When Triggered’ is works fine. If I use ‘Set Action Timing’ and set the Wait 2-5 mins it doesn’t work. Mauti… --- ## [Upcoming Emails - Widget](https://forum.mautic.org/t/upcoming-emails-widget/4388)
**Author:** [@Simon\_Ridge](https://forum.mautic.org/u/Simon_Ridge)\ **Replies:** 2\ **Last updated:** [June 16, 2016, 3:53pm UTC](https://forum.mautic.org/t/upcoming-emails-widget/4388 "2016-06-16T15:53:32Z")
“Upcoming Emails” Widget time. I have testing opening an email, which in my campaign triggers a second email with a delay of 5 minutes, however according to the dashboard it was schedules to go out 55 mins ago, the wi… --- ## [Mautic 1.41 still freezes on save](https://forum.mautic.org/t/mautic-1-41-still-freezes-on-save/4390)
**Author:** [@toader](https://forum.mautic.org/u/toader)\ **Replies:** 13\ **Last updated:** [June 16, 2016, 3:51pm UTC](https://forum.mautic.org/t/mautic-1-41-still-freezes-on-save/4390 "2016-06-16T15:51:45Z")
Guys, I have a properly installed instance of Mautic, where my host server meets all the necessary specifications for it to run. However, there is still a problem with it being unable to save changes in the settings,… --- ## [Cronjob DigitalOcean](https://forum.mautic.org/t/cronjob-digitalocean/4402)
**Author:** [@mensury](https://forum.mautic.org/u/mensury)\ **Replies:** 5\ **Last updated:** [June 15, 2016, 6:15pm UTC](https://forum.mautic.org/t/cronjob-digitalocean/4402 "2016-06-15T18:15:32Z")
Hi, Any sample to config CronJob in DigitalOcean VPS command line SSH? --- ## [opencart tracking code](https://forum.mautic.org/t/opencart-tracking-code/1843)
**Author:** [@alfredosimoes](https://forum.mautic.org/u/alfredosimoes)\ **Replies:** 3\ **Last updated:** [June 15, 2016, 4:45pm UTC](https://forum.mautic.org/t/opencart-tracking-code/1843 "2016-06-15T16:45:33Z")
I am using opencart e-commerce. I realized that there is no tracking code for opencart. I tried HubSpot a few time ago and they gave a very simple script that i installed very easily when added in shop configuration foll… --- ## [Mautic and Enews Genesis](https://forum.mautic.org/t/mautic-and-enews-genesis/1979)
**Author:** [@husgen](https://forum.mautic.org/u/husgen)\ **Replies:** 3\ **Last updated:** [June 15, 2016, 4:33pm UTC](https://forum.mautic.org/t/mautic-and-enews-genesis/1979 "2016-06-15T16:33:35Z")
I tried to integrate the Mautic form on the Genesis extension “Enews”. i tried everything, i don’t know why it doesn’t work So what can i do? help pleas --- ## [How do I add an image to this forum?](https://forum.mautic.org/t/how-do-i-add-an-image-to-this-forum/4401)
**Author:** [@jmurray](https://forum.mautic.org/u/jmurray)\ **Replies:** 4\ **Last updated:** [June 15, 2016, 3:45pm UTC](https://forum.mautic.org/t/how-do-i-add-an-image-to-this-forum/4401 "2016-06-15T15:45:03Z")
Hello everyone, I’m having some trouble adding pictures to another one of my conversations in Mautic and would love if someone could explain how to go about inserting a picture. I click on the image icon on the top right… --- ## [Unique visits = 0?](https://forum.mautic.org/t/unique-visits-0/4403)
**Author:** [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Replies:** 2\ **Last updated:** [June 15, 2016, 9:55am UTC](https://forum.mautic.org/t/unique-visits-0/4403 "2016-06-15T09:55:19Z")
Since quite some time our system shows “unique visits = 0” in the dashboard graph despite a lot of total visits? --- ## [Help with elearning campaign please](https://forum.mautic.org/t/help-with-elearning-campaign-please/4405)
**Author:** [@Scalar](https://forum.mautic.org/u/Scalar)\ **Replies:** 2\ **Last updated:** [June 15, 2016, 6:54am UTC](https://forum.mautic.org/t/help-with-elearning-campaign-please/4405 "2016-06-15T06:54:13Z")
Hi, I am trying to build a simple interactive form based course, consisting of 10 steps as follows: Student signs up, gets sent an email with a link to a form they submit. When they submit it, the next lesson will b… --- ## [API: Editing the Owner of a Contact/Lead](https://forum.mautic.org/t/api-editing-the-owner-of-a-contact-lead/4409)
**Author:** [@critzjm](https://forum.mautic.org/u/critzjm)\ **Replies:** 1\ **Last updated:** [June 14, 2016, 11:49pm UTC](https://forum.mautic.org/t/api-editing-the-owner-of-a-contact-lead/4409 "2016-06-14T23:49:44Z")
I am trying to set an Owner on a Lead/Contact using the API (leads//edit), but when I do a PUT or PATCH request passing a parameter of owner= (owner=1) it doesn’t set the Owner. I get a 200 response for both the PUT and … --- ## [Function "Twig\_Function\_Method"](https://forum.mautic.org/t/function-twig-function-method/4417)
**Author:** [@beetosantos](https://forum.mautic.org/u/beetosantos)\ **Replies:** 1\ **Last updated:** [June 14, 2016, 5:32pm UTC](https://forum.mautic.org/t/function-twig-function-method/4417 "2016-06-14T17:32:04Z")
I use Mautic version 1.4. I found the error above: mautic.ERROR: Fatal: Using an instance of “Twig\_Function\_Method” for function “serialization\_context” is deprecated since version 1.21. Use Twig\_SimpleFunction… --- ## [Slow navigation](https://forum.mautic.org/t/slow-navigation/4411)
**Author:** [@arjon](https://forum.mautic.org/u/arjon)\ **Replies:** 1\ **Last updated:** [June 14, 2016, 12:26pm UTC](https://forum.mautic.org/t/slow-navigation/4411 "2016-06-14T12:26:45Z")
Hi, i am running mautic 1.3.1 and it’s very good. One problem that i am having is the slow navigation. When i am at dashboard and i go to leads, it takes a lot of time to go there and it just shows the loading animation … --- ## [Wordpress plugin integration](https://forum.mautic.org/t/wordpress-plugin-integration/4418)
**Author:** [@jvencken](https://forum.mautic.org/u/jvencken)\ **Replies:** 1\ **Last updated:** [June 13, 2016, 6:46pm UTC](https://forum.mautic.org/t/wordpress-plugin-integration/4418 "2016-06-13T18:46:17Z")
Hi, I’ve installed the Wordpress plugin into my wordpress website. I use the hosting @mautic. I added the url jopublico.mautic.net into the settings of the plugins. How can I see now if the plugin is working? … --- ## [Can't edit or create assets](https://forum.mautic.org/t/cant-edit-or-create-assets/3957)
**Author:** [@jennifer](https://forum.mautic.org/u/jennifer)\ **Replies:** 9\ **Last updated:** [June 13, 2016, 4:59pm UTC](https://forum.mautic.org/t/cant-edit-or-create-assets/3957 "2016-06-13T16:59:00Z")
I cannot edit or create a new asset. When I try to do either, the website just refreshes and nothing happens. Help! I need to update the assets being sent ASAP. --- ## [How do i attach CSS styles to a form?](https://forum.mautic.org/t/how-do-i-attach-css-styles-to-a-form/4432)
**Author:** [@chizuokagmail-com](https://forum.mautic.org/u/chizuokagmail-com)\ **Replies:** 3\ **Last updated:** [June 13, 2016, 4:32pm UTC](https://forum.mautic.org/t/how-do-i-attach-css-styles-to-a-form/4432 "2016-06-13T16:32:28Z")
I see there is a render styling, but if i would like to customize the look of the form with CSS how would i do it? --- ## [Hosted campaign executes only first action](https://forum.mautic.org/t/hosted-campaign-executes-only-first-action/4431)
**Author:** [@knishikawa](https://forum.mautic.org/u/knishikawa)\ **Replies:** 2\ **Last updated:** [June 13, 2016, 10:48am UTC](https://forum.mautic.org/t/hosted-campaign-executes-only-first-action/4431 "2016-06-13T10:48:32Z")
Hi, i’m using hosted mautic installation and i just had a problem. I set up this campaign: source contacts -\> segment called “Webinar” 4 actions Actions are 4 email send Mail 1 - webinar announcement (to… --- ## [Deleting form result](https://forum.mautic.org/t/deleting-form-result/4428)
**Author:** [@pietromantovani](https://forum.mautic.org/u/pietromantovani)\ **Replies:** 1\ **Last updated:** [June 13, 2016, 8:26am UTC](https://forum.mautic.org/t/deleting-form-result/4428 "2016-06-13T08:26:54Z")
Hello, I’ve deleted some form submission result: they disappear from Mautic backend but I still see them in Db. Is this a normal behaviour? Thanks. --- ## [Import Lead Error](https://forum.mautic.org/t/import-lead-error/3402)
**Author:** [@vishwajeet](https://forum.mautic.org/u/vishwajeet)\ **Replies:** 11\ **Last updated:** [June 13, 2016, 7:31am UTC](https://forum.mautic.org/t/import-lead-error/3402 "2016-06-13T07:31:23Z")
Hi, I tried many times to import leads in csv format but every time it shows unable to read imported csv file. I tried to search forum for possible solution but no luck. Mautic installation is running fine without any … --- ## [Text email format removed on save](https://forum.mautic.org/t/text-email-format-removed-on-save/3762)
**Author:** [@tristanbailey](https://forum.mautic.org/u/tristanbailey)\ **Replies:** 2\ **Last updated:** [June 12, 2016, 4:20pm UTC](https://forum.mautic.org/t/text-email-format-removed-on-save/3762 "2016-06-12T16:20:42Z")
Hi on mautic 1.4 in Chrome 50, and have not tested this in older ones. When you save an email, the formatting of the text version of the email has its returns stripped on save. Open email Delete content … --- ## [Having Trouble Installing on FatCow](https://forum.mautic.org/t/having-trouble-installing-on-fatcow/4435)
**Author:** [@inboundengage](https://forum.mautic.org/u/inboundengage)\ **Replies:** 1\ **Last updated:** [June 12, 2016, 7:13am UTC](https://forum.mautic.org/t/having-trouble-installing-on-fatcow/4435 "2016-06-12T07:13:29Z")
Newb here. For the life of me, I cannot install Mautic on my site. I use FatCow to host my site. When I try to install it, I get an error message (see pic below.) I tried to Google it, but couldn’t figure out … --- ## [New JS tracking: external form submissions](https://forum.mautic.org/t/new-js-tracking-external-form-submissions/4443)
**Author:** [@mvissers](https://forum.mautic.org/u/mvissers)\ **Replies:** 2\ **Last updated:** [June 11, 2016, 8:24pm UTC](https://forum.mautic.org/t/new-js-tracking-external-form-submissions/4443 "2016-06-11T20:24:52Z")
Hi My situation: I have an external CMS-platform with built-in forms (directly plugging in a Mautic form isn’t that easy). And I have a mautic where I have replicated the forms which are on the website. I’m usin… --- ## [Email was re-sent once for now.](https://forum.mautic.org/t/email-was-re-sent-once-for-now/4436)
**Author:** [@scaraliu](https://forum.mautic.org/u/scaraliu)\ **Replies:** 1\ **Last updated:** [June 11, 2016, 11:11am UTC](https://forum.mautic.org/t/email-was-re-sent-once-for-now/4436 "2016-06-11T11:11:35Z")
It seems that en email scheduled to be sent at x, when the cron runs after it, appears this message Email was re-sent once for now. and the email . At the same time that specific email is sent twice. The receiver get… --- ## [Email template - assets URL](https://forum.mautic.org/t/email-template-assets-url/4447)
**Author:** [@smitka](https://forum.mautic.org/u/smitka)\ **Replies:** 1\ **Last updated:** [June 10, 2016, 1:41pm UTC](https://forum.mautic.org/t/email-template-assets-url/4447 "2016-06-10T13:41:11Z")
Hi, I’m trying to create own HTML email template in Mautic 1.4.1 and I have problems with the image’s URLs in final email. I have created the basic structure: config.php html – email.html.php images … --- ## [Running a number of campaigns from one segment list](https://forum.mautic.org/t/running-a-number-of-campaigns-from-one-segment-list/4446)
**Author:** [@rogerwilks](https://forum.mautic.org/u/rogerwilks)\ **Replies:** 3\ **Last updated:** [June 10, 2016, 1:16pm UTC](https://forum.mautic.org/t/running-a-number-of-campaigns-from-one-segment-list/4446 "2016-06-10T13:16:13Z")
Help I want to run a number of campaigns from one segment list but im having problems. At the moment to get a campaign to send emails i have to create an empty segment list then create the campaign and when im … --- ## [Re enabeling users after bounce restriction](https://forum.mautic.org/t/re-enabeling-users-after-bounce-restriction/4445)
**Author:** [@rogerwilks](https://forum.mautic.org/u/rogerwilks)\ **Replies:** 2\ **Last updated:** [June 10, 2016, 1:09pm UTC](https://forum.mautic.org/t/re-enabeling-users-after-bounce-restriction/4445 "2016-06-10T13:09:00Z")
Can someone help me please. I have been testing Mautic with a view of rolling it out across our business but im running into a bit of a problem. During the testing of the system i got 3 bounced emails from one of… --- ## [Query](https://forum.mautic.org/t/query/4448)
**Author:** [@ravikumargite](https://forum.mautic.org/u/ravikumargite)\ **Replies:** 1\ **Last updated:** [June 10, 2016, 10:04am UTC](https://forum.mautic.org/t/query/4448 "2016-06-10T10:04:05Z")
Hi I am new User, I want to know how mautic used from begining --- ## [Campaign does not restart](https://forum.mautic.org/t/campaign-does-not-restart/2500)
**Author:** [@mycloudhospitality](https://forum.mautic.org/u/mycloudhospitality)\ **Replies:** 8\ **Last updated:** [June 10, 2016, 9:56am UTC](https://forum.mautic.org/t/campaign-does-not-restart/2500 "2016-06-10T09:56:31Z")
Hi I created a lead list and also created a campaign for this list. Under campaign rule there are 4-5 emails which should be sent out within 20 days duration. When I first published the campaign it worked … --- ## [Edit contact 500 (Internal Server Error)](https://forum.mautic.org/t/edit-contact-500-internal-server-error/4333)
**Author:** [@scaraliu](https://forum.mautic.org/u/scaraliu)\ **Replies:** 3\ **Last updated:** [June 10, 2016, 9:01am UTC](https://forum.mautic.org/t/edit-contact-500-internal-server-error/4333 "2016-06-10T09:01:12Z")
Editing a contact it gets the 500 (Internal Server Error) in chrome console. I’v closed the custom fields; no clues in log - no errors i’v did some imports, and deleted from phpmyadmin some contacts Any idea? … --- ## [do\_not\_track](https://forum.mautic.org/t/do-not-track/4458)
**Author:** [@Mihai\_Tudor](https://forum.mautic.org/u/Mihai_Tudor)\ **Replies:** 2\ **Last updated:** [June 10, 2016, 8:33am UTC](https://forum.mautic.org/t/do-not-track/4458 "2016-06-10T08:33:29Z")
Hey, what does “do\_not\_track” variable does exactly? [Previous page](https://forum.mautic.org/c/support/8.md?page=280) [Next page](https://forum.mautic.org/c/support/8.md?page=282)