# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=282 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 283 --- ## [When do hosted Mautic cron jobs run?](https://forum.mautic.org/t/when-do-hosted-mautic-cron-jobs-run/4451)
**Author:** [@TTrotter](https://forum.mautic.org/u/TTrotter)\ **Replies:** 3\ **Last updated:** [June 10, 2016, 12:13am UTC](https://forum.mautic.org/t/when-do-hosted-mautic-cron-jobs-run/4451 "2016-06-10T00:13:45Z")
Hi There, I’ve set up my first campaign (on hosted Mautic), but not sure that it’s working. I’ve set-up waits for 1 to 2 days before sending the 1st and 2nd emails respectively. Emails haven’t been sent yet, but just w… --- ## [How to avoid favicon change after every update?](https://forum.mautic.org/t/how-to-avoid-favicon-change-after-every-update/4309)
**Author:** [@prowebspot](https://forum.mautic.org/u/prowebspot)\ **Replies:** 2\ **Last updated:** [June 9, 2016, 10:05pm UTC](https://forum.mautic.org/t/how-to-avoid-favicon-change-after-every-update/4309 "2016-06-09T22:05:25Z")
Always, when I update to new Mautic version, my favicon is being replaced with mautic original favicon. Is there any simple way to keep my own favicon after version updates? Thanks for any good idea … --- ## [Cron jobs](https://forum.mautic.org/t/cron-jobs/4462)
**Author:** [@jvencken](https://forum.mautic.org/u/jvencken)\ **Replies:** 2\ **Last updated:** [June 9, 2016, 9:00pm UTC](https://forum.mautic.org/t/cron-jobs/4462 "2016-06-09T21:00:45Z")
Hi, I use Mautic through an account online account on Mautic. Do I have to create the cron jobs? And if so, where do I that? Thanks, Johan --- ## [The problem with images in the email](https://forum.mautic.org/t/the-problem-with-images-in-the-email/4461)
**Author:** [@Svet\_Zitrka](https://forum.mautic.org/u/Svet_Zitrka)\ **Replies:** 1\ **Last updated:** [June 9, 2016, 7:38pm UTC](https://forum.mautic.org/t/the-problem-with-images-in-the-email/4461 "2016-06-09T19:38:09Z")
When you send the image in an email, I do not want to see. But the campaign got different emails, and sometimes appears and sometimes not. In doing so, preview and text in all cases is OK. Any idea where to look… --- ## [My cron list - VPS, 14 GB, 4 cores](https://forum.mautic.org/t/my-cron-list-vps-14-gb-4-cores/4459)
**Author:** [@scaraliu](https://forum.mautic.org/u/scaraliu)\ **Replies:** 1\ **Last updated:** [June 9, 2016, 7:21pm UTC](https://forum.mautic.org/t/my-cron-list-vps-14-gb-4-cores/4459 "2016-06-09T19:21:45Z")
ip bd - week 0 0 \* \* 0 /usr/local/bin/php /home/your/public\_html/marketing/app/console mautic:iplookup:download --env=prod \>/home/your/public\_html/marketing/loguiala/mauticiplookupdownload.log 2\>&1 leadlist update … --- ## [Mautic not to seek IP](https://forum.mautic.org/t/mautic-not-to-seek-ip/4350)
**Author:** [@Svet\_Zitrka](https://forum.mautic.org/u/Svet_Zitrka)\ **Replies:** 1\ **Last updated:** [June 9, 2016, 6:29pm UTC](https://forum.mautic.org/t/mautic-not-to-seek-ip/4350 "2016-06-09T18:29:20Z")
I search for a contact by name, I will see what my IP. Yeah but if I want to find by IP - “IP: IP address” will find it absolutely all contacts --- ## [Custom filter bug](https://forum.mautic.org/t/custom-filter-bug/4349)
**Author:** [@Svet\_Zitrka](https://forum.mautic.org/u/Svet_Zitrka)\ **Replies:** 1\ **Last updated:** [June 9, 2016, 6:15pm UTC](https://forum.mautic.org/t/custom-filter-bug/4349 "2016-06-09T18:15:19Z")
if I want to filter the data of individual users, blind to hide under other content --- ## [Privacy Constraints and monitoring](https://forum.mautic.org/t/privacy-constraints-and-monitoring/4348)
**Author:** [@Domenico](https://forum.mautic.org/u/Domenico)\ **Replies:** 1\ **Last updated:** [June 9, 2016, 1:41pm UTC](https://forum.mautic.org/t/privacy-constraints-and-monitoring/4348 "2016-06-09T13:41:12Z")
Dear all, could you give me support about 2 items? 1 - what about privacy constraints related to your product? Is there a warning (script or advice) that has to be put on the monitored website in order to tell the us… --- ## [Question Regarding Notes Populating Automatically](https://forum.mautic.org/t/question-regarding-notes-populating-automatically/4347)
**Author:** [@sambarnes90](https://forum.mautic.org/u/sambarnes90)\ **Replies:** 1\ **Last updated:** [June 9, 2016, 11:53am UTC](https://forum.mautic.org/t/question-regarding-notes-populating-automatically/4347 "2016-06-09T11:53:39Z")
Afternoon Mautic Community. I got started with Mautic a few weeks ago and I’m seriously impressed. The work that this community is putting in to this product is really amazing - so thank you all for your effort… --- ## [Weird error from database](https://forum.mautic.org/t/weird-error-from-database/4340)
**Author:** [@rodfernand](https://forum.mautic.org/u/rodfernand)\ **Replies:** 1\ **Last updated:** [June 8, 2016, 9:14pm UTC](https://forum.mautic.org/t/weird-error-from-database/4340 "2016-06-08T21:14:09Z")
Hello folks, Got this weir error. Anybody encountered this before? \[2016-06-08 21:53:52\] mautic.CRITICAL: Uncaught PHP Exception DoctrineDBALDBALException: “An exception occurred while executing ‘DELETE FROM ca… --- ## [Contact field value date condition](https://forum.mautic.org/t/contact-field-value-date-condition/4339)
**Author:** [@devads](https://forum.mautic.org/u/devads)\ **Replies:** 1\ **Last updated:** [June 8, 2016, 4:15pm UTC](https://forum.mautic.org/t/contact-field-value-date-condition/4339 "2016-06-08T16:15:06Z")
Hi, I don’t know if it’s possible with Mautic and I already tried to do it but without success, so I ask for your help. We have some contact fields with date format and in campaign builder we’d like to create a… --- ## [E-mail SMTP chance option](https://forum.mautic.org/t/e-mail-smtp-chance-option/4338)
**Author:** [@francesco](https://forum.mautic.org/u/francesco)\ **Replies:** 1\ **Last updated:** [June 8, 2016, 3:40pm UTC](https://forum.mautic.org/t/e-mail-smtp-chance-option/4338 "2016-06-08T15:40:55Z")
I now that this option have in Mautic, but i can find anymore, in images that i have is in E-mail Settings , but for me is not show up. Anyone? --- ## [Help configuring Amazon SES with Mautic](https://forum.mautic.org/t/help-configuring-amazon-ses-with-mautic/4325)
**Author:** [@angelsguitar](https://forum.mautic.org/u/angelsguitar)\ **Replies:** 3\ **Last updated:** [June 8, 2016, 3:34pm UTC](https://forum.mautic.org/t/help-configuring-amazon-ses-with-mautic/4325 "2016-06-08T15:34:11Z")
Hi all! New Mautic user here, looking forward to migrating my lists from Sendy. I’d like to configure my self-hosted Mautic installation to use Amazon SES. What’s the recommended setting on the How should email be… --- ## [Cron error](https://forum.mautic.org/t/cron-error/4316)
**Author:** [@pietromantovani](https://forum.mautic.org/u/pietromantovani)\ **Replies:** 5\ **Last updated:** [June 8, 2016, 2:18pm UTC](https://forum.mautic.org/t/cron-error/4316 "2016-06-08T14:18:05Z")
I see this error from cron: /bin/sh: line 1: 2332 Killed /usr/bin/php /var/www/vhosts/preventivof.mgpg-1.eu/httpdocs/app/console mautic:campaigns:trigger --env=prod \> /dev/null Do anybody have… --- ## [Wrong dynamic contents from fields](https://forum.mautic.org/t/wrong-dynamic-contents-from-fields/4337)
**Author:** [@fryclau](https://forum.mautic.org/u/fryclau)\ **Replies:** 1\ **Last updated:** [June 8, 2016, 1:52pm UTC](https://forum.mautic.org/t/wrong-dynamic-contents-from-fields/4337 "2016-06-08T13:52:12Z")
Since the upgrades to 1.4.x we are having issues to send custom emails with dynamic contents pull from fields. It send the wrong information. Anyone with the same issue? Thanks! --- ## [Is it really useful the campaign builder?](https://forum.mautic.org/t/is-it-really-useful-the-campaign-builder/4328)
**Author:** [@gerotutu](https://forum.mautic.org/u/gerotutu)\ **Replies:** 2\ **Last updated:** [June 8, 2016, 1:28pm UTC](https://forum.mautic.org/t/is-it-really-useful-the-campaign-builder/4328 "2016-06-08T13:28:05Z")
Hi Community! I am needing desperately your help to understand what are really the advantages to use the campaigns and the builder. I wanted to build something really simple sending 4 emails and tracking open rate… --- ## [failed: Permission denied opendir(/var/lib/php5)](https://forum.mautic.org/t/failed-permission-denied-opendir-var-lib-php5/3368)
**Author:** [@Svet\_Zitrka](https://forum.mautic.org/u/Svet_Zitrka)\ **Replies:** 2\ **Last updated:** [June 8, 2016, 11:51am UTC](https://forum.mautic.org/t/failed-permission-denied-opendir-var-lib-php5/3368 "2016-06-08T11:51:08Z")
Will somehow solve this problem symphony? Ple our technical support there would not interfere at all Mautic Code: \[2016-02-01 17:55:05\] mautic.NOTICE: PHP Notice: SessionHandler::gc(): ps\_files\_cleanup\_dir: opendir(/va… --- ## [Bug? Renaming selection options in custom fields](https://forum.mautic.org/t/bug-renaming-selection-options-in-custom-fields/4335)
**Author:** [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Replies:** 1\ **Last updated:** [June 8, 2016, 11:47am UTC](https://forum.mautic.org/t/bug-renaming-selection-options-in-custom-fields/4335 "2016-06-08T11:47:19Z")
When I decided to rename initially defined options in a custom selection field for contacts, it didn’t update the contact records accordingly. Strange enough, selections based on old naming still works. However - if… --- ## [Segment with filter Unsubscribed=Yes Not working](https://forum.mautic.org/t/segment-with-filter-unsubscribed-yes-not-working/4322)
**Author:** [@martinstrom](https://forum.mautic.org/u/martinstrom)\ **Replies:** 2\ **Last updated:** [June 8, 2016, 7:42am UTC](https://forum.mautic.org/t/segment-with-filter-unsubscribed-yes-not-working/4322 "2016-06-08T07:42:42Z")
Hi before we upgraded to 1.4.0 I had created a segment and added the filter Unsubscribed equals Yes to see all the leads that have unsubscribed and that worked fine, but now after we upgraded Mautic this segment with the… --- ## [Detect builder display - php](https://forum.mautic.org/t/detect-builder-display-php/4327)
**Author:** [@pixman](https://forum.mautic.org/u/pixman)\ **Replies:** 2\ **Last updated:** [June 8, 2016, 7:16am UTC](https://forum.mautic.org/t/detect-builder-display-php/4327 "2016-06-08T07:16:34Z")
Hello, I’m working on php themes for the builder. Can it’s possible to detect that page is displayng in the builder ? I want to show some help text for remerber how to xrite her text on template. Thanks --- ## [mautic.com contacts not moving to confirmed list](https://forum.mautic.org/t/mautic-com-contacts-not-moving-to-confirmed-list/4332)
**Author:** [@rufh\_s](https://forum.mautic.org/u/rufh_s)\ **Replies:** 2\ **Last updated:** [June 8, 2016, 6:31am UTC](https://forum.mautic.org/t/mautic-com-contacts-not-moving-to-confirmed-list/4332 "2016-06-08T06:31:51Z")
Hello again, hope this time I get reply , I am using free version mautic.com and followed this guide https://www.mautic.org/blog/integrator/creating-a-double-opt-in-email-campaign/ ( I need exactly this to begin with ) … --- ## [how to install mautic on nginx subfolder](https://forum.mautic.org/t/how-to-install-mautic-on-nginx-subfolder/4086)
**Author:** [@rufh\_s](https://forum.mautic.org/u/rufh_s)\ **Replies:** 3\ **Last updated:** [June 8, 2016, 5:54am UTC](https://forum.mautic.org/t/how-to-install-mautic-on-nginx-subfolder/4086 "2016-06-08T05:54:30Z")
Hello, my other domain is running mautic without any issues , but I need to setup another domain recently moved to Nginx ( Amazon ec2) I prefer to install on subfolder domain.com/em , I have following setup sit… --- ## [Zoho won't authenticate](https://forum.mautic.org/t/zoho-wont-authenticate/4330)
**Author:** [@thewpguy](https://forum.mautic.org/u/thewpguy)\ **Replies:** 3\ **Last updated:** [June 8, 2016, 2:55am UTC](https://forum.mautic.org/t/zoho-wont-authenticate/4330 "2016-06-08T02:55:50Z")
Hello, I’m new to Mautic and currently helping a company with passing their Mautic contacts to their Zoho CRM. Problem is, the plugin will not authenticate with Zoho using their Zoho email and password combo. The error n… --- ## [Delete all contacts](https://forum.mautic.org/t/delete-all-contacts/4047)
**Author:** [@scaraliu](https://forum.mautic.org/u/scaraliu)\ **Replies:** 3\ **Last updated:** [June 7, 2016, 5:32pm UTC](https://forum.mautic.org/t/delete-all-contacts/4047 "2016-06-07T17:32:55Z")
It seems that the option to delete all contacts isn’t available. I imported some 40.000 and its quite tricky to delete all of them by hand. Thank you. --- ## [Only Some scheduled emails going](https://forum.mautic.org/t/only-some-scheduled-emails-going/4089)
**Author:** [@Rich](https://forum.mautic.org/u/Rich)\ **Replies:** 9\ **Last updated:** [June 7, 2016, 11:52am UTC](https://forum.mautic.org/t/only-some-scheduled-emails-going/4089 "2016-06-07T11:52:24Z")
Hello: I have a problem that I have tried to correct on my own but am unable to at this point. Hence, I’m reaching out. I have a campaign I set up 6 months ago or so. I have a form collecting contact and they ha… --- ## [Problems with pictures in Emails](https://forum.mautic.org/t/problems-with-pictures-in-emails/4321)
**Author:** [@klausv1304](https://forum.mautic.org/u/klausv1304)\ **Replies:** 1\ **Last updated:** [June 7, 2016, 9:38am UTC](https://forum.mautic.org/t/problems-with-pictures-in-emails/4321 "2016-06-07T09:38:51Z")
Im using mautic for a short time, but I learned a lot about and Im fascinated about the opportunities. But I have a problem with loading pictures into emails. The wheel is spinning when I start it, I cant chance my fol… --- ## [mt('send'.. on button click](https://forum.mautic.org/t/mt-send-on-button-click/4319)
**Author:** [@Mihai\_Tudor](https://forum.mautic.org/u/Mihai_Tudor)\ **Replies:** 2\ **Last updated:** [June 7, 2016, 9:38am UTC](https://forum.mautic.org/t/mt-send-on-button-click/4319 "2016-06-07T09:38:38Z")
Hello, Is there any possibility to update a lead (mainly trigger javascript’s mt(‘send’… ) at a click of a button ? I’ve tried and looks like mt is not triggering on a jquery.click action. thanks, M --- ## [Same cookie for different browsers](https://forum.mautic.org/t/same-cookie-for-different-browsers/4320)
**Author:** [@francescjr](https://forum.mautic.org/u/francescjr)\ **Replies:** 1\ **Last updated:** [June 7, 2016, 8:58am UTC](https://forum.mautic.org/t/same-cookie-for-different-browsers/4320 "2016-06-07T08:58:40Z")
I am having some trouble maybe you can help me. I have installed Mautic behind a proxy. Behind the same proxy there is the web site I am tracking for Mautic. My problem is that contact/leads seems to be created… --- ## [Integration SES and Mautic(NAMETYPER)](https://forum.mautic.org/t/integration-ses-and-mautic-nametyper/4312)
**Author:** [@tavarescma](https://forum.mautic.org/u/tavarescma)\ **Replies:** 2\ **Last updated:** [June 6, 2016, 11:40pm UTC](https://forum.mautic.org/t/integration-ses-and-mautic-nametyper/4312 "2016-06-06T23:40:10Z")
Hello, I am trying to conect my Mautic ( HOSTED in NAMETYPER) with my Amazon SES . It keep me doing this error: Failed to authenticate on SMTP server with username “AKIAJUFJNXMEZOP4T72Q” using 1 possible authen… --- ## [Help using 'Mailer is owner'](https://forum.mautic.org/t/help-using-mailer-is-owner/4022)
**Author:** [@toongeneral](https://forum.mautic.org/u/toongeneral)\ **Replies:** 3\ **Last updated:** [June 6, 2016, 10:03pm UTC](https://forum.mautic.org/t/help-using-mailer-is-owner/4022 "2016-06-06T22:03:15Z")
Hi, We’re running Mautic 1.3.1. I have enabled: /s/config/edit -\> Email Settings -\> Mailer is owner We’re using Sendgrid and everything else is working fine, mail wise. I edited the signature of my … [Previous page](https://forum.mautic.org/c/support/8.md?page=281) [Next page](https://forum.mautic.org/c/support/8.md?page=283)