# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=285 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 286 --- ## [Seeing Login page with API](https://forum.mautic.org/t/seeing-login-page-with-api/2850)
**Author:** [@welfordian](https://forum.mautic.org/u/welfordian)\ **Replies:** 5\ **Last updated:** [May 23, 2016, 1:52am UTC](https://forum.mautic.org/t/seeing-login-page-with-api/2850 "2016-05-23T01:52:40Z")
Hello, I am trying to integrate Mautic with osTicket, but I cannot get the API working for me. Whenever I make a call to the API, it asks for me to login… why am I seeing a login page when using an API? All I w… --- ## [Problem Saving Configuration](https://forum.mautic.org/t/problem-saving-configuration/3863)
**Author:** [@Greg](https://forum.mautic.org/u/Greg)\ **Replies:** 1\ **Last updated:** [May 21, 2016, 8:45am UTC](https://forum.mautic.org/t/problem-saving-configuration/3863 "2016-05-21T08:45:57Z")
Hi I’m a new user to Mautic and I’m having problems saving my configuration settings. I’ve been through the forum and everyone seems to suggest altering the mod\_security settings but I did see someone say that in the new… --- ## [Recent Activity, Upcoming Emails - lack of current data](https://forum.mautic.org/t/recent-activity-upcoming-emails-lack-of-current-data/3805)
**Author:** [@kreatik](https://forum.mautic.org/u/kreatik)\ **Replies:** 2\ **Last updated:** [May 20, 2016, 5:57am UTC](https://forum.mautic.org/t/recent-activity-upcoming-emails-lack-of-current-data/3805 "2016-05-20T05:57:21Z")
Hi! After updating Mautic to 1.4 i’ve got problem with showing current data in ‘Recent Activity’ and ‘Upcoming Emails’ sections. Upcoming Emails Widget window: Contact details which shows that some e-… --- ## [Mautic forgetting known visitors](https://forum.mautic.org/t/mautic-forgetting-known-visitors/3824)
**Author:** [@Augentia](https://forum.mautic.org/u/Augentia)\ **Replies:** 1\ **Last updated:** [May 20, 2016, 2:53am UTC](https://forum.mautic.org/t/mautic-forgetting-known-visitors/3824 "2016-05-20T02:53:03Z")
Known visitors are turning into unknown - whenever the session IP changes. For e.g., I tested it in another computer by filling a form - and for the whole day, whichever page I visited in the website - Mautic tracked and… --- ## [Does mautic send emails twice?](https://forum.mautic.org/t/does-mautic-send-emails-twice/3818)
**Author:** [@arjon](https://forum.mautic.org/u/arjon)\ **Replies:** 2\ **Last updated:** [May 19, 2016, 2:45pm UTC](https://forum.mautic.org/t/does-mautic-send-emails-twice/3818 "2016-05-19T14:45:01Z")
I have created a campaign with the lead list named “XXX”. The list has 50 leads. I accidentally modified the lead list filters and it had removed all the leads from the list. If i add them again (restore the filters as t… --- ## [Unsubscribe Link Error 500](https://forum.mautic.org/t/unsubscribe-link-error-500/3817)
**Author:** [@Diginative](https://forum.mautic.org/u/Diginative)\ **Replies:** 1\ **Last updated:** [May 19, 2016, 8:15am UTC](https://forum.mautic.org/t/unsubscribe-link-error-500/3817 "2016-05-19T08:15:44Z")
I ran a live test campaign and the recipients (leads) of my mails always got an error 500 when they clicked on the unsubscribe link. I am using a custom email theme. I have already checked the forum but have not found th… --- ## [Issue with special characters in email passwords](https://forum.mautic.org/t/issue-with-special-characters-in-email-passwords/3803)
**Author:** [@teamtmedia](https://forum.mautic.org/u/teamtmedia)\ **Replies:** 6\ **Last updated:** [May 19, 2016, 7:17am UTC](https://forum.mautic.org/t/issue-with-special-characters-in-email-passwords/3803 "2016-05-19T07:17:50Z")
I have just been setting up a new instance of Mautic for a client. I have set up a new email account for Mautic (noreply@) and the password contains special characters. It doesn’t seem to create an issue in the sendmai… --- ## [update to 1.4 doesn't work](https://forum.mautic.org/t/update-to-1-4-doesnt-work/3811)
**Author:** [@thaneor](https://forum.mautic.org/u/thaneor)\ **Replies:** 2\ **Last updated:** [May 18, 2016, 11:30pm UTC](https://forum.mautic.org/t/update-to-1-4-doesnt-work/3811 "2016-05-18T23:30:28Z")
Hi guys, I’ve tried to update from 1.3.1 to 1.4 and it stays hours on “Extracting Package In Progress” I’v looked on the error log and I have this \[18-May-2016 14:23:09 UTC\] PHP Fatal error: Class ‘ZipArchive’ … --- ## [Prepop a Form for a sales peson with prospects details](https://forum.mautic.org/t/prepop-a-form-for-a-sales-peson-with-prospects-details/3807)
**Author:** [@Robmobius](https://forum.mautic.org/u/Robmobius)\ **Replies:** 1\ **Last updated:** [May 18, 2016, 1:18pm UTC](https://forum.mautic.org/t/prepop-a-form-for-a-sales-peson-with-prospects-details/3807 "2016-05-18T13:18:26Z")
Question on pre populating forms. I have found a way on the forum (https://www.mautic.org/community/index.php/307-using-mautic-for-event-registration/?search=using+mautic+for+event+registration) but its is slig… --- ## [Question about pre-populating forms](https://forum.mautic.org/t/question-about-pre-populating-forms/1628)
**Author:** [@pius\_kid](https://forum.mautic.org/u/pius_kid)\ **Replies:** 4\ **Last updated:** [May 18, 2016, 1:09pm UTC](https://forum.mautic.org/t/question-about-pre-populating-forms/1628 "2016-05-18T13:09:03Z")
On my lead record, I added a custom select field called “Size” where the values are small, medium and large. I then went to create a new form and added a field called Size. I entered the same exact values for smal… --- ## [Smart list with filter shows wrong number of contained leads](https://forum.mautic.org/t/smart-list-with-filter-shows-wrong-number-of-contained-leads/3806)
**Author:** [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Replies:** 1\ **Last updated:** [May 18, 2016, 6:15am UTC](https://forum.mautic.org/t/smart-list-with-filter-shows-wrong-number-of-contained-leads/3806 "2016-05-18T06:15:08Z")
I created a smart list based on filtering. The list overview tells me, there are 17 leads inside. However, the list only shows 8 leads… What could be wrong here? --- ## [Problem creating new E-Mails (v1.4.0) - Mautic hangs!](https://forum.mautic.org/t/problem-creating-new-e-mails-v1-4-0-mautic-hangs/3780)
**Author:** [@sparker](https://forum.mautic.org/u/sparker)\ **Replies:** 5\ **Last updated:** [May 17, 2016, 11:01pm UTC](https://forum.mautic.org/t/problem-creating-new-e-mails-v1-4-0-mautic-hangs/3780 "2016-05-17T23:01:02Z")
Hello, I have a problem when I try to create new E-Mails. After I click “Apply” or “Save and Close” the “What type of email do you want to create”-window opens again and no matter what I click on, after that M… --- ## [Upgrade from 1.4 to 1.4.01 cant even login](https://forum.mautic.org/t/upgrade-from-1-4-to-1-4-01-cant-even-login/3757)
**Author:** [@auto](https://forum.mautic.org/u/auto)\ **Replies:** 5\ **Last updated:** [May 17, 2016, 10:52pm UTC](https://forum.mautic.org/t/upgrade-from-1-4-to-1-4-01-cant-even-login/3757 "2016-05-17T22:52:35Z")
After doing this, nothing works: @escopecz Said: You are one of the 80 people who have downloaded the release which contained some PHP 5.4/5.5 code and you probably have older PHP version. The 1.4 release was then… --- ## [Custom template structure changed for builder in v1.3+](https://forum.mautic.org/t/custom-template-structure-changed-for-builder-in-v1-3/3798)
**Author:** [@balkee](https://forum.mautic.org/u/balkee)\ **Replies:** 1\ **Last updated:** [May 17, 2016, 3:54pm UTC](https://forum.mautic.org/t/custom-template-structure-changed-for-builder-in-v1-3/3798 "2016-05-17T15:54:29Z")
Prior to version 1.3 I created page and e-mail templates; there were “builder.html” files in Pagebundle and EmailBundle Views folders. I used specific slots in the builder.html files, this worked great for the custom t… --- ## [Progress bar keeps running after opening a lead](https://forum.mautic.org/t/progress-bar-keeps-running-after-opening-a-lead/3796)
**Author:** [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Replies:** 3\ **Last updated:** [May 17, 2016, 2:45pm UTC](https://forum.mautic.org/t/progress-bar-keeps-running-after-opening-a-lead/3796 "2016-05-17T14:45:26Z")
When I opened a lead and left it afterwards, the progress bar (whats the correct name of the blue line?) keeps running until I log off and on again. I havn’t seen this before. The only thing I did before, was to set… --- ## [Contacts and Email Pages Not Found](https://forum.mautic.org/t/contacts-and-email-pages-not-found/3767)
**Author:** [@hansakoch](https://forum.mautic.org/u/hansakoch)\ **Replies:** 2\ **Last updated:** [May 17, 2016, 2:04pm UTC](https://forum.mautic.org/t/contacts-and-email-pages-not-found/3767 "2016-05-17T14:04:44Z")
/s/emails /s/contacts \ **Author:** [@mwaura](https://forum.mautic.org/u/mwaura)\ **Replies:** 2\ **Last updated:** [May 17, 2016, 9:09am UTC](https://forum.mautic.org/t/cant-access-config-500-er-active-db-connections-looks-very-odd/3786 "2016-05-17T09:09:02Z") Anyone able to have a look at this please, started the learning curve and now I am a bit stuck. here are the logs and sys.info and ver. 1.Cant access config, just get server 500 error 2.Goes wrong when monitored emai… --- ## [Errors with calling Social Services](https://forum.mautic.org/t/errors-with-calling-social-services/3788)
**Author:** [@foodpioneer](https://forum.mautic.org/u/foodpioneer)\ **Replies:** 3\ **Last updated:** [May 17, 2016, 8:45am UTC](https://forum.mautic.org/t/errors-with-calling-social-services/3788 "2016-05-17T08:45:41Z")
Hey all - looking for some help here. I am using the hosted version of Mautic. I went to auth the apps and after the original permissions were granted it redirects me to here -\> http://imgur.com/7l3oEaO Not sur… --- ## [1.4.1 - Can't access dashboard](https://forum.mautic.org/t/1-4-1-cant-access-dashboard/3776)
**Author:** [@maqsood](https://forum.mautic.org/u/maqsood)\ **Replies:** 5\ **Last updated:** [May 16, 2016, 5:58pm UTC](https://forum.mautic.org/t/1-4-1-cant-access-dashboard/3776 "2016-05-16T17:58:15Z")
I install update mautic 1.4.0 to 1.4.1 and everything goes correctly as it should be. Now dashboard is currently offline and can’t access Mautic anymore. In server logs its show error in AbstractProxyFactory.php… --- ## [API and tags](https://forum.mautic.org/t/api-and-tags/3734)
**Author:** [@Simpleton](https://forum.mautic.org/u/Simpleton)\ **Replies:** 2\ **Last updated:** [May 16, 2016, 8:46am UTC](https://forum.mautic.org/t/api-and-tags/3734 "2016-05-16T08:46:06Z")
Looking to import new contacts and leads using Zapier. Ideally, it would be good to be able to link to the tag field of the lead. So… I cannot see this when trying to access through Zapier (can see virtually everything e… --- ## [Daily e-mails limitation](https://forum.mautic.org/t/daily-e-mails-limitation/3781)
**Author:** [@rawix](https://forum.mautic.org/u/rawix)\ **Replies:** 1\ **Last updated:** [May 16, 2016, 6:15am UTC](https://forum.mautic.org/t/daily-e-mails-limitation/3781 "2016-05-16T06:15:08Z")
Hello, To send e-mails from Mautic, I’m using a custom e-mail server. I guess that if I sent too many messages a day, my address would be blocked by spam filters. Is it possible to configure a Mautic queue in a way tha… --- ## [Custom HTML being stripped from landing pages](https://forum.mautic.org/t/custom-html-being-stripped-from-landing-pages/3755)
**Author:** [@mhal](https://forum.mautic.org/u/mhal)\ **Replies:** 9\ **Last updated:** [May 16, 2016, 6:14am UTC](https://forum.mautic.org/t/custom-html-being-stripped-from-landing-pages/3755 "2016-05-16T06:14:53Z")
I have spent the last 2 days tracking down this problem and finally figured out what it happening. It was a pain in the ass to find exactly what was going on. When using the common marketing automation softwares out… --- ## [Parse error with SMS Bundle - Problem Installing 1.4 on server](https://forum.mautic.org/t/parse-error-with-sms-bundle-problem-installing-1-4-on-server/3719)
**Author:** [@demonslayer](https://forum.mautic.org/u/demonslayer)\ **Replies:** 6\ **Last updated:** [May 16, 2016, 4:49am UTC](https://forum.mautic.org/t/parse-error-with-sms-bundle-problem-installing-1-4-on-server/3719 "2016-05-16T04:49:13Z")
Hey guys, not a PHP programmer. Uploaded top level folder, went to domain/subfolder/installer and got this error Parse error: syntax error, unexpected ‘\[’ in /home/content/95/10822095/html/testmautic/mautic/app/bundles… --- ## [server error 500 in ajax requests after updating to 1.4](https://forum.mautic.org/t/server-error-500-in-ajax-requests-after-updating-to-1-4/3778)
**Author:** [@vijayhrdm](https://forum.mautic.org/u/vijayhrdm)\ **Replies:** 1\ **Last updated:** [May 15, 2016, 7:03pm UTC](https://forum.mautic.org/t/server-error-500-in-ajax-requests-after-updating-to-1-4/3778 "2016-05-15T19:03:36Z")
I updated to mautic 1.4 and all went well. I logged out and logged in. But now, following menu links do not show the intended pages: Components - assets Components - forms From console, I see that the ajax… --- ## [email url tracking NOT WORKING](https://forum.mautic.org/t/email-url-tracking-not-working/3751)
**Author:** [@valentyn-md](https://forum.mautic.org/u/valentyn-md)\ **Replies:** 8\ **Last updated:** [May 15, 2016, 5:24pm UTC](https://forum.mautic.org/t/email-url-tracking-not-working/3751 "2016-05-15T17:24:13Z")
hi team, I just want to work with very simple standard features, that you created many months ago, and I can see “opens” activity. I see that url correctly added to mail, but whe user click on link, I see next in l… --- ## [Update to 1.4.0 failed, new installation doesn't work](https://forum.mautic.org/t/update-to-1-4-0-failed-new-installation-doesnt-work/3766)
**Author:** [@petecom](https://forum.mautic.org/u/petecom)\ **Replies:** 5\ **Last updated:** [May 13, 2016, 3:18pm UTC](https://forum.mautic.org/t/update-to-1-4-0-failed-new-installation-doesnt-work/3766 "2016-05-13T15:18:39Z")
Any help, can not get this update done: Update Available Current Version 1.1.3 Upgrade Version 1.4.0 First it stuck every time on “Downloading Package - In Progress”. I try to let it run even 2 hours, nothi… --- ## [Mautic.com hosted accounts](https://forum.mautic.org/t/mautic-com-hosted-accounts/3761)
**Author:** [@RobWatson](https://forum.mautic.org/u/RobWatson)\ **Replies:** 2\ **Last updated:** [May 13, 2016, 2:41pm UTC](https://forum.mautic.org/t/mautic-com-hosted-accounts/3761 "2016-05-13T14:41:11Z")
Hi Guys I have a mautic.net free hosted account and I’m struggling! First things first, is there any documentation specific to the hosted version? And secondly, I am struggling to create forms. I have used Infu… --- ## [Cron jobs only possible through script calling \*.php](https://forum.mautic.org/t/cron-jobs-only-possible-through-script-calling-php/3667)
**Author:** [@niknak38](https://forum.mautic.org/u/niknak38)\ **Replies:** 3\ **Last updated:** [May 13, 2016, 1:55pm UTC](https://forum.mautic.org/t/cron-jobs-only-possible-through-script-calling-php/3667 "2016-05-13T13:55:22Z")
Hello all I´m a online marketer (–\> with basic programming skills) and new to mautic. I´ve installed it and everything worked out fine except the cron jobs. I´ve tried to do them but it didn´t work out. So I asked m… --- ## [1.4.0 Plugins](https://forum.mautic.org/t/1-4-0-plugins/3704)
**Author:** [@Cyanstar](https://forum.mautic.org/u/Cyanstar)\ **Replies:** 6\ **Last updated:** [May 13, 2016, 1:22pm UTC](https://forum.mautic.org/t/1-4-0-plugins/3704 "2016-05-13T13:22:28Z")
Hi all, I’ve just upgraded to the new version of Mautic, but now i’m not able to access the plugins area \>\_\<. Here’s the error log: \[2016-05-11 07:12:28\] mautic.ERROR: Fatal: require(): Failed opening requ… --- ## [Crob job update for version 1.4](https://forum.mautic.org/t/crob-job-update-for-version-1-4/3744)
**Author:** [@gina](https://forum.mautic.org/u/gina)\ **Replies:** 3\ **Last updated:** [May 13, 2016, 8:42am UTC](https://forum.mautic.org/t/crob-job-update-for-version-1-4/3744 "2016-05-13T08:42:07Z")
Hi, Just clarify Since the 1.4 sidebar been updated, is it the crob job should update as well? now the one need update is it only the leadlists-\>segment? /app/console mautic:segments:update \>/dev/null 2\>&… [Previous page](https://forum.mautic.org/c/support/8.md?page=284) [Next page](https://forum.mautic.org/c/support/8.md?page=286)