# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=286 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 287 --- ## [email public review URL NOT WORKING](https://forum.mautic.org/t/email-public-review-url-not-working/3750)
**Author:** [@valentyn-md](https://forum.mautic.org/u/valentyn-md)\ **Replies:** 3\ **Last updated:** [May 13, 2016, 5:54am UTC](https://forum.mautic.org/t/email-public-review-url-not-working/3750 "2016-05-13T05:54:39Z")
Hi team, I have fresh installation matuic, I added some contacts and I add email list. Next I want to open public Previw URL of this templatem but I see error see screenshot: http://prntscr.com/b3b324 log: Co… --- ## [Can't open configuration page](https://forum.mautic.org/t/cant-open-configuration-page/3743)
**Author:** [@lennaert](https://forum.mautic.org/u/lennaert)\ **Replies:** 3\ **Last updated:** [May 12, 2016, 3:48pm UTC](https://forum.mautic.org/t/cant-open-configuration-page/3743 "2016-05-12T15:48:29Z")
I was editing de email settings in the configuration page. I was entering the data for the Default mailbox and testing failed. So i wanted to do it at a later time en pressed save. The “wheels” keeps spinning and di… --- ## [smtp not sending](https://forum.mautic.org/t/smtp-not-sending/2782)
**Author:** [@mauritzswanepoel](https://forum.mautic.org/u/mauritzswanepoel)\ **Replies:** 5\ **Last updated:** [May 12, 2016, 1:21pm UTC](https://forum.mautic.org/t/smtp-not-sending/2782 "2016-05-12T13:21:13Z")
Great product! We’re able to send emails using normal phpmail but when we try using a smtp service (same server as Mautic installation, cPanel shared server), in configuration it says connection succeeded and I am a… --- ## [Segments are not updating (1.4)](https://forum.mautic.org/t/segments-are-not-updating-1-4/3740)
**Author:** [@lennaert](https://forum.mautic.org/u/lennaert)\ **Replies:** 7\ **Last updated:** [May 12, 2016, 1:17pm UTC](https://forum.mautic.org/t/segments-are-not-updating-1-4/3740 "2016-05-12T13:17:34Z")
Hello, Just starting to set up mautic. Installed version 1.4 and most is working fine and I am very impressed with it so far. Installation is a bit challenging, but i am getting there… One problem for now: … --- ## [Can't access Configuration](https://forum.mautic.org/t/cant-access-configuration/3712)
**Author:** [@Stu1162](https://forum.mautic.org/u/Stu1162)\ **Replies:** 2\ **Last updated:** [May 12, 2016, 11:13am UTC](https://forum.mautic.org/t/cant-access-configuration/3712 "2016-05-12T11:13:02Z")
Hi, I recently did a new test install of Mautic on a Wordpress test site, but for some reason it won’t let me access the “Configuration” Tab. I checked the error logs and I’m getting the error messages below. Would … --- ## [Lots of trouble since updating--can't login](https://forum.mautic.org/t/lots-of-trouble-since-updating-cant-login/3716)
**Author:** [@eiwstar](https://forum.mautic.org/u/eiwstar)\ **Replies:** 2\ **Last updated:** [May 12, 2016, 11:10am UTC](https://forum.mautic.org/t/lots-of-trouble-since-updating-cant-login/3716 "2016-05-12T11:10:42Z")
Yesterday updated to 1.4 and emails disappeared. Didn’t have time yesterday so today, I went in and cleared the app/cache/prod and now I can’t login at all. Get this error: Fatal error: Can’t use method return value in w… --- ## [Mautic MySQL-Socket Installation Problem on an 1und1.de Server](https://forum.mautic.org/t/mautic-mysql-socket-installation-problem-on-an-1und1-de-server/3672)
**Author:** [@schlieper](https://forum.mautic.org/u/schlieper)\ **Replies:** 2\ **Last updated:** [May 12, 2016, 9:17am UTC](https://forum.mautic.org/t/mautic-mysql-socket-installation-problem-on-an-1und1-de-server/3672 "2016-05-12T09:17:47Z")
I have a problem to install Mautic 1.3.1 on a dedicated Ready to run server from www.1und1.de. If I try to use the normal installation process with the 1und1 MySQLi Driver I always get the following Error: “An… --- ## [Mautic 1.4.0 Installation error](https://forum.mautic.org/t/mautic-1-4-0-installation-error/3738)
**Author:** [@schlieper](https://forum.mautic.org/u/schlieper)\ **Replies:** 2\ **Last updated:** [May 12, 2016, 9:16am UTC](https://forum.mautic.org/t/mautic-1-4-0-installation-error/3738 "2016-05-12T09:16:46Z")
I have always the same installation error (German 1+1 Server) “An error occured while attempting to connect to the database: Unknown MySQL server host ‘localhost:/tmp/mysql5.sock’ (1)” see image: I have… --- ## [Mautic/Joomla integration - Incorrect access token parameters returned: ???](https://forum.mautic.org/t/mautic-joomla-integration-incorrect-access-token-parameters-returned/3699)
**Author:** [@teamtmedia](https://forum.mautic.org/u/teamtmedia)\ **Replies:** 2\ **Last updated:** [May 12, 2016, 2:02am UTC](https://forum.mautic.org/t/mautic-joomla-integration-incorrect-access-token-parameters-returned/3699 "2016-05-12T02:02:32Z")
Hopefully the title says it all. I’ve seen this on the forum and followed the advice to the conclusion that this is not resolved. Log file Code: #Fields: datetime priority clientip category message 2016-05-10T23:… --- ## [Send email with Mailchimp with Mautic tracking](https://forum.mautic.org/t/send-email-with-mailchimp-with-mautic-tracking/3729)
**Author:** [@brunofridl](https://forum.mautic.org/u/brunofridl)\ **Replies:** 2\ **Last updated:** [May 11, 2016, 8:46pm UTC](https://forum.mautic.org/t/send-email-with-mailchimp-with-mautic-tracking/3729 "2016-05-11T20:46:00Z")
Hi For me, Mautic’s email marketing features aren’t as top as Mailchimp are. I want sending campaigns with Mailchimp and tracking with Mautic. My question is about the connection between email in Mailchimp and ema… --- ## [Update leads in campaign using variables](https://forum.mautic.org/t/update-leads-in-campaign-using-variables/3675)
**Author:** [@stex](https://forum.mautic.org/u/stex)\ **Replies:** 2\ **Last updated:** [May 11, 2016, 7:35pm UTC](https://forum.mautic.org/t/update-leads-in-campaign-using-variables/3675 "2016-05-11T19:35:18Z")
Hi Mautic Community, I would like to build a campaign that sends reminder emails to leads at predefined dates. First of all I add the following custom lead fields: upcoming\_event (text) upcoming\_event\_remi… --- ## [1.4 Update killed Mautic :(](https://forum.mautic.org/t/1-4-update-killed-mautic/3728)
**Author:** [@manageit](https://forum.mautic.org/u/manageit)\ **Replies:** 2\ **Last updated:** [May 11, 2016, 7:04pm UTC](https://forum.mautic.org/t/1-4-update-killed-mautic/3728 "2016-05-11T19:04:52Z")
Updated to 1.4, and now it barely works… I can get around to some pages in the backend, like Contact lists, but if I try to edit a contact, the blue loading bar at the top just keeps going and going and never does anythi… --- ## [I just can't get past Localhost Mautic Installation Step 1.](https://forum.mautic.org/t/i-just-cant-get-past-localhost-mautic-installation-step-1/3718)
**Author:** [@CraigM](https://forum.mautic.org/u/CraigM)\ **Replies:** 4\ **Last updated:** [May 11, 2016, 6:05pm UTC](https://forum.mautic.org/t/i-just-cant-get-past-localhost-mautic-installation-step-1/3718 "2016-05-11T18:05:35Z")
I just can’t get past localhost Mautic Installation Step 1 I just installed Bitnami’s XAMPP/Wordpress/Mautic bundles locally. I failed in the Mautic Installation Step 1 with the following error: SQLSTATE\[HY000\] \[1… --- ## [Tracking url and postmark service](https://forum.mautic.org/t/tracking-url-and-postmark-service/3698)
**Author:** [@valentyn-md](https://forum.mautic.org/u/valentyn-md)\ **Replies:** 2\ **Last updated:** [May 11, 2016, 5:35pm UTC](https://forum.mautic.org/t/tracking-url-and-postmark-service/3698 "2016-05-11T17:35:53Z")
Hi Team, I have some issues with PostMark, I want to track “opens” . I sent messages via Email list in Mautic and in PostMark dashboard I see that url is opened by users, but mautic didn’t populate this data from … --- ## [Why mautic doesn't count sent emails corrently?](https://forum.mautic.org/t/why-mautic-doesnt-count-sent-emails-corrently/3725)
**Author:** [@arjon](https://forum.mautic.org/u/arjon)\ **Replies:** 1\ **Last updated:** [May 11, 2016, 5:31pm UTC](https://forum.mautic.org/t/why-mautic-doesnt-count-sent-emails-corrently/3725 "2016-05-11T17:31:07Z")
I have created a campaign to send 150 emails but the cron job runs every hour and sends 5 emails/hour. When i run the campaign, mautic lists 100 sent emails but actually only 5 are sent. Is this normal or an issue? Thank… --- ## [Editable Images in Builder](https://forum.mautic.org/t/editable-images-in-builder/3717)
**Author:** [@Stu1162](https://forum.mautic.org/u/Stu1162)\ **Replies:** 1\ **Last updated:** [May 11, 2016, 2:46pm UTC](https://forum.mautic.org/t/editable-images-in-builder/3717 "2016-05-11T14:46:26Z")
Hi, So I’m creating a new landing page template and am trying to include a section which has an editable background image. So far I have: this pulls up an image from my assets folder, but how do I make it … --- ## [Update failed v.1.4.0](https://forum.mautic.org/t/update-failed-v-1-4-0/3711)
**Author:** [@carloscortes](https://forum.mautic.org/u/carloscortes)\ **Replies:** 10\ **Last updated:** [May 11, 2016, 12:40pm UTC](https://forum.mautic.org/t/update-failed-v-1-4-0/3711 "2016-05-11T12:40:36Z")
I upgraded to version 1.4.0 and the software will not let me edit campaigns --- ## [From a list to many lists](https://forum.mautic.org/t/from-a-list-to-many-lists/3709)
**Author:** [@pietromantovani](https://forum.mautic.org/u/pietromantovani)\ **Replies:** 1\ **Last updated:** [May 11, 2016, 10:00am UTC](https://forum.mautic.org/t/from-a-list-to-many-lists/3709 "2016-05-11T10:00:40Z")
Hello, let say that I set a campaign that start from a lead list and send one email after 5 days. What data does the system take into account for that? 5 days after what? I’m asking because I have a lead list that has … --- ## [API OAuth1a](https://forum.mautic.org/t/api-oauth1a/2566)
**Author:** [@trops](https://forum.mautic.org/u/trops)\ **Replies:** 6\ **Last updated:** [May 11, 2016, 9:10am UTC](https://forum.mautic.org/t/api-oauth1a/2566 "2016-05-11T09:10:48Z")
Im trying to implement the OAuth1a authorization with the Mautic API. I have two servers. One on a main .com where Mautic lives, and another “services” subdomain which I am trying to request the API. Ive created key… --- ## [Tracking Leads from Independent Sources Outside Mautic](https://forum.mautic.org/t/tracking-leads-from-independent-sources-outside-mautic/3703)
**Author:** [@mhal](https://forum.mautic.org/u/mhal)\ **Replies:** 1\ **Last updated:** [May 11, 2016, 6:57am UTC](https://forum.mautic.org/t/tracking-leads-from-independent-sources-outside-mautic/3703 "2016-05-11T06:57:07Z")
I’d like to say I’m incredibly impressed with Mautic! It’s difficult for me to explain my question, but please bear with me. I’ll do my best. I have a separate process to collect lead data that is completely indepen… --- ## [How do you make a rich signature?](https://forum.mautic.org/t/how-do-you-make-a-rich-signature/3694)
**Author:** [@arjon](https://forum.mautic.org/u/arjon)\ **Replies:** 1\ **Last updated:** [May 10, 2016, 2:40pm UTC](https://forum.mautic.org/t/how-do-you-make-a-rich-signature/3694 "2016-05-10T14:40:51Z")
Hi, how can I make a rich signature? As i can see, HTML signatures are not supported. Also how can I insert the unsubscribe button at the end of the emails? --- ## [need some help](https://forum.mautic.org/t/need-some-help/3693)
**Author:** [@ashley](https://forum.mautic.org/u/ashley)\ **Replies:** 1\ **Last updated:** [May 10, 2016, 2:37pm UTC](https://forum.mautic.org/t/need-some-help/3693 "2016-05-10T14:37:45Z")
can contacts be imported automatically to salesforce? when people subscribe does it give us the information as to where they are subscribing from for example if they are signing up via your web page, or social media s… --- ## [Cronjob errors: \[InvalidArgumentException\], "mautic:segments"](https://forum.mautic.org/t/cronjob-errors-invalidargumentexception-mautic-segments/3687)
**Author:** [@mik](https://forum.mautic.org/u/mik)\ **Replies:** 4\ **Last updated:** [May 10, 2016, 1:51pm UTC](https://forum.mautic.org/t/cronjob-errors-invalidargumentexception-mautic-segments/3687 "2016-05-10T13:51:06Z")
Cronjob failures. Hi, I’m getting strange error: Code: $ php /data/www/vhosts/pages.prezentor.com/httpdocs/app/console mastic:segments:update \[InvalidArgumentException\] There are no commands defined in the … --- ## [Running mautic from github](https://forum.mautic.org/t/running-mautic-from-github/1812)
**Author:** [@axecute](https://forum.mautic.org/u/axecute)\ **Replies:** 12\ **Last updated:** [May 9, 2016, 9:59pm UTC](https://forum.mautic.org/t/running-mautic-from-github/1812 "2016-05-09T21:59:31Z")
Hi, I setup mautic, but I get this error: The site is currently offline due to encountering an error. If the problem persists, please contact the system administrator. System administrators, check server logs for … --- ## [can't update to mautic 1.4](https://forum.mautic.org/t/cant-update-to-mautic-1-4/3682)
**Author:** [@valentyn-md](https://forum.mautic.org/u/valentyn-md)\ **Replies:** 4\ **Last updated:** [May 9, 2016, 9:49pm UTC](https://forum.mautic.org/t/cant-update-to-mautic-1-4/3682 "2016-05-09T21:49:47Z")
Hi team, I am wondering how can I update mautic from 1.3 to 1.4 see my console ouput: Code: php app/console mautic:update:find Great! You are running the current version of Mautic. /var/www/mautic/htdocs # php app… --- ## [Please help with scenario](https://forum.mautic.org/t/please-help-with-scenario/3684)
**Author:** [@aleksandr](https://forum.mautic.org/u/aleksandr)\ **Replies:** 1\ **Last updated:** [May 9, 2016, 9:31pm UTC](https://forum.mautic.org/t/please-help-with-scenario/3684 "2016-05-09T21:31:32Z")
Hello, I have application where people will get points every time they help someone. When point is earned I want to email the user who earned the point that he got new points. So here what I am thinking to do: … --- ## [Please!! Can somebody help me?](https://forum.mautic.org/t/please-can-somebody-help-me/3225)
**Author:** [@yasserb](https://forum.mautic.org/u/yasserb)\ **Replies:** 12\ **Last updated:** [May 9, 2016, 8:24pm UTC](https://forum.mautic.org/t/please-can-somebody-help-me/3225 "2016-05-09T20:24:32Z")
I have created a conversation around 2 weeks ago here: https://www.mautic.org/community/index.php/1400-problems-managing-bounced-emails/ There I mention an issue I am having managing bounced emails, but for some r… --- ## [postmark integration not working](https://forum.mautic.org/t/postmark-integration-not-working/3668)
**Author:** [@valentyn-md](https://forum.mautic.org/u/valentyn-md)\ **Replies:** 4\ **Last updated:** [May 9, 2016, 2:31pm UTC](https://forum.mautic.org/t/postmark-integration-not-working/3668 "2016-05-09T14:31:34Z")
Hi Team! I just installed your app, and I just want to integrate it with Postmark. And I have next error: Code: Failed to authenticate on SMTP server with username "vkdev" using 1 possible authenticators ++ Starting… --- ## [Is there a limit in the top level domain characters in Mautic?](https://forum.mautic.org/t/is-there-a-limit-in-the-top-level-domain-characters-in-mautic/3252)
**Author:** [@ces](https://forum.mautic.org/u/ces)\ **Replies:** 4\ **Last updated:** [May 8, 2016, 12:07am UTC](https://forum.mautic.org/t/is-there-a-limit-in-the-top-level-domain-characters-in-mautic/3252 "2016-05-08T00:07:41Z")
Hi, We recently changed our domain to www.domain.london. We updated the URLs in Mautic base URL plugin inside our Joomla site, and the Site URL inside Mautic’s Configuration \> System Settings \> General Settings… --- ## [Question about cron jobs](https://forum.mautic.org/t/question-about-cron-jobs/3663)
**Author:** [@arjon](https://forum.mautic.org/u/arjon)\ **Replies:** 3\ **Last updated:** [May 7, 2016, 1:01pm UTC](https://forum.mautic.org/t/question-about-cron-jobs/3663 "2016-05-07T13:01:19Z")
Hello, I know i have to submit my cron jobs but there is a little problem. My files are all chowned to www-data:www-data and if my cron jobs run, they will have a permission problem. How should i run the cron jobs? If th… [Previous page](https://forum.mautic.org/c/support/8.md?page=285) [Next page](https://forum.mautic.org/c/support/8.md?page=287)