# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=288 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 289 --- ## [Cloned campaign worthless](https://forum.mautic.org/t/cloned-campaign-worthless/3571)
**Author:** [@Willem\_Massier](https://forum.mautic.org/u/Willem_Massier)\ **Replies:** 5\ **Last updated:** [April 27, 2016, 4:50am UTC](https://forum.mautic.org/t/cloned-campaign-worthless/3571 "2016-04-27T04:50:20Z")
Hi there, I use Mautic Saas / cloud. What’s about cloning a campaign? When I do so, the canvas is almost empty after saving the cloned version. So, my cloned campaign is worthless. Elles and I have lost more… --- ## [no page found after switch to https](https://forum.mautic.org/t/no-page-found-after-switch-to-https/3592)
**Author:** [@leyva](https://forum.mautic.org/u/leyva)\ **Replies:** 2\ **Last updated:** [April 26, 2016, 3:33am UTC](https://forum.mautic.org/t/no-page-found-after-switch-to-https/3592 "2016-04-26T03:33:55Z")
I have just installed my ssl certificate and somehow it did not work. with all my other websites it worked flawless, except mautic. I cannot login to modify the settings (settings --\> configuration. change http://… to ht… --- ## [Syncing Mautic with MySQL Database](https://forum.mautic.org/t/syncing-mautic-with-mysql-database/3591)
**Author:** [@apardue89](https://forum.mautic.org/u/apardue89)\ **Replies:** 1\ **Last updated:** [April 25, 2016, 7:04pm UTC](https://forum.mautic.org/t/syncing-mautic-with-mysql-database/3591 "2016-04-25T19:04:31Z")
We are currently using a custom CRM software that uses MySQL. Is there any way to sync the two so that when changes are made in our custom CRM, they are then pushed to Mautic? We wouldn’t necessarily want the opposite to… --- ## [Did you resolve your error](https://forum.mautic.org/t/did-you-resolve-your-error/3590)
**Author:** [@MIG](https://forum.mautic.org/u/MIG)\ **Replies:** 3\ **Last updated:** [April 25, 2016, 1:56pm UTC](https://forum.mautic.org/t/did-you-resolve-your-error/3590 "2016-04-25T13:56:12Z")
Hi Karibu, I am looking at an error you had a few months ago about openSSL and wondering if you ever got it solved? I am having the same error but not finding any fix so far. Thanks for your assistance. MIG --- ## [Problem with a new installation](https://forum.mautic.org/t/problem-with-a-new-installation/3566)
**Author:** [@dennishansen](https://forum.mautic.org/u/dennishansen)\ **Replies:** 2\ **Last updated:** [April 25, 2016, 1:42pm UTC](https://forum.mautic.org/t/problem-with-a-new-installation/3566 "2016-04-25T13:42:57Z")
I am getting this error Warning: array\_map() \[function.array-map\]: An error occurred while invoking the map callback in /var/www/www.xxxxx.dk/www/app/config/config.php on line 96 anyone seen this error before? … --- ## [Form Image Background / Plugins general question](https://forum.mautic.org/t/form-image-background-plugins-general-question/3579)
**Author:** [@audiumsoundwaves](https://forum.mautic.org/u/audiumsoundwaves)\ **Replies:** 2\ **Last updated:** [April 25, 2016, 11:51am UTC](https://forum.mautic.org/t/form-image-background-plugins-general-question/3579 "2016-04-25T11:51:34Z")
Hello, I’ve been looking but couldn’t find a way to insert an image in the background of my forms. (example) Is that possible with recently installed mautic.com? do i need to install something else? Another thin… --- ## [few issues setting up](https://forum.mautic.org/t/few-issues-setting-up/3577)
**Author:** [@rufh\_s](https://forum.mautic.org/u/rufh_s)\ **Replies:** 5\ **Last updated:** [April 25, 2016, 11:41am UTC](https://forum.mautic.org/t/few-issues-setting-up/3577 "2016-04-25T11:41:29Z")
cronjob issues: I am not able to figure out if I set my cron job successfully with my hosts , I am getting following error “/usr/local/cpanel/bin/jailshell: -c: line 0: syntax error near unexpected token newline'\ **Author:** [@Diginative](https://forum.mautic.org/u/Diginative)\ **Replies:** 1\ **Last updated:** [April 25, 2016, 8:37am UTC](https://forum.mautic.org/t/how-do-i-effectively-integrate-a-download-link-into-a-campaign/3584 "2016-04-25T08:37:42Z") Hi everyone. What is the most effective way of integrating a download link into a campaign? I have the download link as an asset in mautic and I wanted to know if I should integrate the link on a landing page in the camp… --- ## [Problem when trying configurating cache](https://forum.mautic.org/t/problem-when-trying-configurating-cache/3582)
**Author:** [@Blancher](https://forum.mautic.org/u/Blancher)\ **Replies:** 1\ **Last updated:** [April 25, 2016, 3:07am UTC](https://forum.mautic.org/t/problem-when-trying-configurating-cache/3582 "2016-04-25T03:07:56Z")
Hi, I was working on a landing page for Mautic. I was trying it on gtmetrix en pagespeed insight de google and wanted to configure browser cache and page speed. I’m on Arrvixe.com and it’s a windows server. … --- ## [Updating List based on email actions](https://forum.mautic.org/t/updating-list-based-on-email-actions/3531)
**Author:** [@justlevine](https://forum.mautic.org/u/justlevine)\ **Replies:** 3\ **Last updated:** [April 24, 2016, 6:01pm UTC](https://forum.mautic.org/t/updating-list-based-on-email-actions/3531 "2016-04-24T18:01:57Z")
Hey guys, new to mautic here. Kind of suprised by the lack of tutorials/walkthroughs/general resources out there on Mautic, you’d think such an amazing tool would have better press and adoption out there! Is it poss… --- ## [Searching by IP address](https://forum.mautic.org/t/searching-by-ip-address/3580)
**Author:** [@Svet\_Zitrka](https://forum.mautic.org/u/Svet_Zitrka)\ **Replies:** 1\ **Last updated:** [April 24, 2016, 9:27am UTC](https://forum.mautic.org/t/searching-by-ip-address/3580 "2016-04-24T09:27:39Z")
It is in Mauritius somehow search by IP addresses. Help that says, yes, but when I enter IP: something. Thus, the result is all records, not just with the IP leady I am doing something wrong? --- ## [Campaign doesn't save my edits.](https://forum.mautic.org/t/campaign-doesnt-save-my-edits/3563)
**Author:** [@Elles](https://forum.mautic.org/u/Elles)\ **Replies:** 2\ **Last updated:** [April 21, 2016, 6:18pm UTC](https://forum.mautic.org/t/campaign-doesnt-save-my-edits/3563 "2016-04-21T18:18:24Z")
I created, edit and saved a campaign, I reopend it yesterday and the last edit was gone! I adjust it again, saved and today I opened it and everything I did yesterday was gone again!! How is this possible? This cost me o… --- ## [Malware](https://forum.mautic.org/t/malware/3561)
**Author:** [@bluestar](https://forum.mautic.org/u/bluestar)\ **Replies:** 1\ **Last updated:** [April 21, 2016, 8:29am UTC](https://forum.mautic.org/t/malware/3561 "2016-04-21T08:29:19Z")
Hi, So I had malware injected I believe through my mautic form, this has suspended all my sites connected to mautic. I have removed my mautic forms now and will be starting again. I just wanted to know if anyone has… --- ## [Mautic 1.3.0 Allowed memory size](https://forum.mautic.org/t/mautic-1-3-0-allowed-memory-size/3477)
**Author:** [@Aslaifer](https://forum.mautic.org/u/Aslaifer)\ **Replies:** 3\ **Last updated:** [April 21, 2016, 12:26am UTC](https://forum.mautic.org/t/mautic-1-3-0-allowed-memory-size/3477 "2016-04-21T00:26:50Z")
Hello today I entered my nautic to check my leads, and I find this error message memory, I have the version 1.3.0, I increased the memory from 164M to 256M but equally the message appears. Quote: Fatal error: Allowed m… --- ## [memory size of 536870912 bytes exhausted](https://forum.mautic.org/t/memory-size-of-536870912-bytes-exhausted/2959)
**Author:** [@healthstatus](https://forum.mautic.org/u/healthstatus)\ **Replies:** 3\ **Last updated:** [April 21, 2016, 12:24am UTC](https://forum.mautic.org/t/memory-size-of-536870912-bytes-exhausted/2959 "2016-04-21T00:24:15Z")
Anybody seen this error before? Cleared cache, rebooted, same message thrown into log. ERROR: Fatal: Allowed memory size of 536870912 bytes exhausted (tried to allocate 81 bytes) - in file //vendor/doctrine/orm/… --- ## [Anonymize IP address](https://forum.mautic.org/t/anonymize-ip-address/3558)
**Author:** [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Replies:** 1\ **Last updated:** [April 20, 2016, 7:01pm UTC](https://forum.mautic.org/t/anonymize-ip-address/3558 "2016-04-20T19:01:30Z")
As far as I understand, IP address is not the only way to do the lead tracking within Mautic. Would it be possible to run Mautic in an way to anonymize IPs like Google Analytics does as well? --- ## [IP adress for leads](https://forum.mautic.org/t/ip-adress-for-leads/2828)
**Author:** [@Blancher](https://forum.mautic.org/u/Blancher)\ **Replies:** 6\ **Last updated:** [April 20, 2016, 6:18pm UTC](https://forum.mautic.org/t/ip-adress-for-leads/2828 "2016-04-20T18:18:01Z")
Hi everybody, Still learning how Mautic work’s. Just came across something that seems quite strange to me. I’ve create a landing page with a form. When I tried it, I registered a first lead. Then, I asked a friend o… --- ## [Filemanager display "No Way"](https://forum.mautic.org/t/filemanager-display-no-way/3514)
**Author:** [@pixman](https://forum.mautic.org/u/pixman)\ **Replies:** 3\ **Last updated:** [April 20, 2016, 2:29pm UTC](https://forum.mautic.org/t/filemanager-display-no-way/3514 "2016-04-20T14:29:01Z")
Hello, i have migrate mautic on another server, with new php and apache config. All working fine but the filemanager show “no way”. The images folder is at the same path and pictures already loaded in email are co… --- ## [Lead fields in links/code](https://forum.mautic.org/t/lead-fields-in-links-code/3555)
**Author:** [@simhen](https://forum.mautic.org/u/simhen)\ **Replies:** 1\ **Last updated:** [April 20, 2016, 10:41am UTC](https://forum.mautic.org/t/lead-fields-in-links-code/3555 "2016-04-20T10:41:56Z")
Hi, I just downloaded and set up Mautic today. So far I’m amazed. I have previously worked in tools such as mailchimp and Microsoft Dynamics Clickdimensions. Mailchimp is great, for its purpose… but Clickdimension… --- ## [CONFIGURATION DOESN´T WORK](https://forum.mautic.org/t/configuration-doesn-t-work/3541)
**Author:** [@fernandoruizanton](https://forum.mautic.org/u/fernandoruizanton)\ **Replies:** 2\ **Last updated:** [April 20, 2016, 10:09am UTC](https://forum.mautic.org/t/configuration-doesn-t-work/3541 "2016-04-20T10:09:41Z")
Hello I click configuration … the browser is loading but never the page appears https://ppppp.pp/mautic/s/config/edit --- ## [Creating a decision with operator "LIKE"](https://forum.mautic.org/t/creating-a-decision-with-operator-like/3545)
**Author:** [@Harvey](https://forum.mautic.org/u/Harvey)\ **Replies:** 2\ **Last updated:** [April 20, 2016, 5:41am UTC](https://forum.mautic.org/t/creating-a-decision-with-operator-like/3545 "2016-04-20T05:41:56Z")
This is probably a really simple question, but I cannot find it covered in the docs. I’m trying to create a simple subscribe form where the user checks options to indicate what types of information they are interest… --- ## [Cronjob](https://forum.mautic.org/t/cronjob/3471)
**Author:** [@elizma](https://forum.mautic.org/u/elizma)\ **Replies:** 2\ **Last updated:** [April 19, 2016, 7:52pm UTC](https://forum.mautic.org/t/cronjob/3471 "2016-04-19T19:52:33Z")
Hi Dirk I wonder if you will be able to help me . Hetzner has helped me to set up the cronjob on their site . with the needed Mautic php/ addresses .and all. but now , when trying to run the cron job from Hetzner… --- ## [How can I create a list with people visited a url](https://forum.mautic.org/t/how-can-i-create-a-list-with-people-visited-a-url/3544)
**Author:** [@Miguel](https://forum.mautic.org/u/Miguel)\ **Replies:** 3\ **Last updated:** [April 19, 2016, 3:02pm UTC](https://forum.mautic.org/t/how-can-i-create-a-list-with-people-visited-a-url/3544 "2016-04-19T15:02:26Z")
I know how add a list all people will visit a url (in the future configuring right Mautic) but can I make it for the past? I dont know if I explained it properly. I had running mautic for several months and now I wa… --- ## [Email Notification Configuration](https://forum.mautic.org/t/email-notification-configuration/3479)
**Author:** [@Indiana\_Hub](https://forum.mautic.org/u/Indiana_Hub)\ **Replies:** 1\ **Last updated:** [April 19, 2016, 11:04am UTC](https://forum.mautic.org/t/email-notification-configuration/3479 "2016-04-19T11:04:37Z")
Can I get instructions for email configurations? I believe that I have mines setup; however, I am not still not receiving any email notifications when a form is completed. --- ## [Requesting your urgent assistance](https://forum.mautic.org/t/requesting-your-urgent-assistance/3474)
**Author:** [@MIG](https://forum.mautic.org/u/MIG)\ **Replies:** 1\ **Last updated:** [April 18, 2016, 2:48pm UTC](https://forum.mautic.org/t/requesting-your-urgent-assistance/3474 "2016-04-18T14:48:57Z")
Hello Sir Hope this email finds you well! I’ve tried to find a resolve for an issue I am having on the Mautic software but was unsuccessful. I posted in the community but no one has responded so I took the chan… --- ## [Problem setting language](https://forum.mautic.org/t/problem-setting-language/3539)
**Author:** [@lluisclopes](https://forum.mautic.org/u/lluisclopes)\ **Replies:** 2\ **Last updated:** [April 18, 2016, 5:35am UTC](https://forum.mautic.org/t/problem-setting-language/3539 "2016-04-18T05:35:11Z")
Hi, I have a working instance of Mautic 1.3.1 in my hosting and when i sets language to spanish (i have download spanish translation files) mautic not works. Mautic is here: http://www.lluisclopes.com/mautic/ … --- ## [Difefrent bugs - no reply in the forum](https://forum.mautic.org/t/difefrent-bugs-no-reply-in-the-forum/3534)
**Author:** [@matt\_spank](https://forum.mautic.org/u/matt_spank)\ **Replies:** 1\ **Last updated:** [April 17, 2016, 1:46pm UTC](https://forum.mautic.org/t/difefrent-bugs-no-reply-in-the-forum/3534 "2016-04-17T13:46:09Z")
Hi David, sorry to get directly in contact with you again, but I didn´t get help in the forum, and I need need help urgently. These are my problems: https://www.mautic.org/community/index.php/3150-different-bug… --- ## [Not importing foreign characters](https://forum.mautic.org/t/not-importing-foreign-characters/3518)
**Author:** [@ralfhug](https://forum.mautic.org/u/ralfhug)\ **Replies:** 3\ **Last updated:** [April 16, 2016, 11:56am UTC](https://forum.mautic.org/t/not-importing-foreign-characters/3518 "2016-04-16T11:56:30Z")
Having trouble importing Contacts with non US characters, i.e. German Umlauts öäü etc. via a csv file. Result is it cuts off Umlaut and every letter thereafter. Any advice? --- ## [form on popup on WP site](https://forum.mautic.org/t/form-on-popup-on-wp-site/3532)
**Author:** [@RikC](https://forum.mautic.org/u/RikC)\ **Replies:** 1\ **Last updated:** [April 16, 2016, 7:32am UTC](https://forum.mautic.org/t/form-on-popup-on-wp-site/3532 "2016-04-16T07:32:43Z")
I try to use a form on a popup on a WP site. When I use the same form with the WP Mautic plugin, it works very good (http://www.ikhouvantuinieren.be/uw-vraag/). But when I use it on a exit intent popup (Icegram), the for… --- ## [Can't add new asset](https://forum.mautic.org/t/cant-add-new-asset/3519)
**Author:** [@eiwstar](https://forum.mautic.org/u/eiwstar)\ **Replies:** 3\ **Last updated:** [April 15, 2016, 3:38pm UTC](https://forum.mautic.org/t/cant-add-new-asset/3519 "2016-04-15T15:38:56Z")
When I click on the + New for Assets, it looks like it’s loading (blue line runs across the top) but then it doesn’t do anything. Below is the warning and error I’m getting. I was able to add new assets before upgrading… [Previous page](https://forum.mautic.org/c/support/8.md?page=287) [Next page](https://forum.mautic.org/c/support/8.md?page=289)