# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=289 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 290 --- ## [Emails going into Spam](https://forum.mautic.org/t/emails-going-into-spam/3512)
**Author:** [@pushlogic](https://forum.mautic.org/u/pushlogic)\ **Replies:** 3\ **Last updated:** [April 15, 2016, 9:29am UTC](https://forum.mautic.org/t/emails-going-into-spam/3512 "2016-04-15T09:29:50Z")
To whom that can help… Pretty Please We have slight issue with emails being sent from our self hosted Mautic Application going into the Spam folder, more specifically emails coming from Free Email services like Hotm… --- ## [Get list of visited urls in email template](https://forum.mautic.org/t/get-list-of-visited-urls-in-email-template/3528)
**Author:** [@MarcinW](https://forum.mautic.org/u/MarcinW)\ **Replies:** 1\ **Last updated:** [April 15, 2016, 7:55am UTC](https://forum.mautic.org/t/get-list-of-visited-urls-in-email-template/3528 "2016-04-15T07:55:28Z")
Hello, Is it possible to get an array of lead’s previously visited urls and use it in email template? Can I have access to more lead data than just leadfields? Can I use some sort of api/php in mautics email builder? --- ## [Mautic Form Embed into Grav CMS?](https://forum.mautic.org/t/mautic-form-embed-into-grav-cms/3525)
**Author:** [@MortenGrum](https://forum.mautic.org/u/MortenGrum)\ **Replies:** 4\ **Last updated:** [April 15, 2016, 5:45am UTC](https://forum.mautic.org/t/mautic-form-embed-into-grav-cms/3525 "2016-04-15T05:45:55Z")
I’m having problems seeing how I use Mautic Form Embed in my Grav CMS. I’ve added plugin:mautic to my default.md page file but nothing happens. Any idea what I might be missing? Thanks --- ## [Understanding Campaign Builder conditions](https://forum.mautic.org/t/understanding-campaign-builder-conditions/2740)
**Author:** [@Robmobius](https://forum.mautic.org/u/Robmobius)\ **Replies:** 4\ **Last updated:** [April 15, 2016, 5:35am UTC](https://forum.mautic.org/t/understanding-campaign-builder-conditions/2740 "2016-04-15T05:35:59Z")
Would some kind person take the time to explain how the new conditions feature in the campaign builder works? They seem logical but they do not behave as expected. I am using the allyde hosted version of Mautic so I… --- ## [Apache Errors Generated During Campaign Email Send](https://forum.mautic.org/t/apache-errors-generated-during-campaign-email-send/3527)
**Author:** [@ExpoExpo](https://forum.mautic.org/u/ExpoExpo)\ **Replies:** 1\ **Last updated:** [April 14, 2016, 10:56pm UTC](https://forum.mautic.org/t/apache-errors-generated-during-campaign-email-send/3527 "2016-04-14T22:56:12Z")
2016-04-14 19:31:48 Warning 75.149.221.169 mod\_fcgid: read data timeout in 120 seconds Apache error 2016-04-14 19:31:48 Error 75.149.221.169 Premature end of script headers: index.php Apache error 2016-04-14 … --- ## [How to insert mtracking in main domain and subdomain the same site](https://forum.mautic.org/t/how-to-insert-mtracking-in-main-domain-and-subdomain-the-same-site/3522)
**Author:** [@EuGuSouza](https://forum.mautic.org/u/EuGuSouza)\ **Replies:** 1\ **Last updated:** [April 14, 2016, 6:19pm UTC](https://forum.mautic.org/t/how-to-insert-mtracking-in-main-domain-and-subdomain-the-same-site/3522 "2016-04-14T18:19:30Z")
@escopecz hai, how are you? I have a domain (http://site.com) and I use the Mautic in Saas version (mautic.com). My landing pages are created in Wordpress itself, but in a subdomain (http://site.com/lp/). … --- ## [mautic:campaign:trigger cron job](https://forum.mautic.org/t/mautictrigger-cron-job/3517)
**Author:** [@MIG](https://forum.mautic.org/u/MIG)\ **Replies:** 1\ **Last updated:** [April 14, 2016, 1:49pm UTC](https://forum.mautic.org/t/mautictrigger-cron-job/3517 "2016-04-14T13:49:56Z")
Hi All, Thank you for allowing this project in the community, I really appreciate the effort and time that has been put into making this a success. Congratulations to you all. I have been studying the platform and… --- ## [Tracking UTM parameters using WP plugin](https://forum.mautic.org/t/tracking-utm-parameters-using-wp-plugin/3509)
**Author:** [@startfinance](https://forum.mautic.org/u/startfinance)\ **Replies:** 1\ **Last updated:** [April 14, 2016, 6:17am UTC](https://forum.mautic.org/t/tracking-utm-parameters-using-wp-plugin/3509 "2016-04-14T06:17:42Z")
I have installed the WP plugin and it works like magic. It feels so good to see the tracking populating Mautic instantly! However, it is stripping the URI parameters, which contain our campaign details. Can these pa… --- ## [Campaign Not Working](https://forum.mautic.org/t/campaign-not-working/3507)
**Author:** [@saurabhmrawat](https://forum.mautic.org/u/saurabhmrawat)\ **Replies:** 1\ **Last updated:** [April 13, 2016, 1:06pm UTC](https://forum.mautic.org/t/campaign-not-working/3507 "2016-04-13T13:06:42Z")
Hi, I’m facing issues with the campaign emails. I’m able to send emails directly to leads but not through Campaign(My Campaigns are not working). I have enabled Cron Jobs as well. Please help me out. --- ## [Help with twig syntax](https://forum.mautic.org/t/help-with-twig-syntax/3496)
**Author:** [@lwdeddie](https://forum.mautic.org/u/lwdeddie)\ **Replies:** 4\ **Last updated:** [April 13, 2016, 12:03pm UTC](https://forum.mautic.org/t/help-with-twig-syntax/3496 "2016-04-13T12:03:39Z")
Hi, I’d like to use the twig engine in our custom emails. Specifically, where a slot has no content that slot and its corresponding area ( , , , etc.) should not display as an empty space. Empty template areas are unattr… --- ## [Is it possible to hide or anonymize a leads IP address?](https://forum.mautic.org/t/is-it-possible-to-hide-or-anonymize-a-leads-ip-address/3505)
**Author:** [@Diginative](https://forum.mautic.org/u/Diginative)\ **Replies:** 1\ **Last updated:** [April 13, 2016, 8:27am UTC](https://forum.mautic.org/t/is-it-possible-to-hide-or-anonymize-a-leads-ip-address/3505 "2016-04-13T08:27:52Z")
Since tracking complete IP addresses might not be legal in every country, is it possible to anonymize it like Google Analytics does, by removing last three digits of the IP address? Will Mautic still be working and… --- ## [Unable to save changes in Configuration](https://forum.mautic.org/t/unable-to-save-changes-in-configuration/3499)
**Author:** [@ryuu](https://forum.mautic.org/u/ryuu)\ **Replies:** 1\ **Last updated:** [April 12, 2016, 9:24pm UTC](https://forum.mautic.org/t/unable-to-save-changes-in-configuration/3499 "2016-04-12T21:24:58Z")
Hi! After the installation, changes the settings under “Configuration”. However, after pressing either the buttons “save and close” or “Apply” I get “Please wait…” and nothing happens. The log file says: \[201… --- ## [Barracuda Listed IP as Spam](https://forum.mautic.org/t/barracuda-listed-ip-as-spam/3497)
**Author:** [@zbabyface](https://forum.mautic.org/u/zbabyface)\ **Replies:** 4\ **Last updated:** [April 12, 2016, 7:15pm UTC](https://forum.mautic.org/t/barracuda-listed-ip-as-spam/3497 "2016-04-12T19:15:56Z")
Every single email that we have collected are people that opted in. Not one single email address was bought. By using Mautic, our IP has now been listed by Barracuda & Spam Sources http://www.barracudanetworks.com… --- ## [Cannot get Mautic to send emails.](https://forum.mautic.org/t/cannot-get-mautic-to-send-emails/3494)
**Author:** [@RobertAH](https://forum.mautic.org/u/RobertAH)\ **Replies:** 9\ **Last updated:** [April 12, 2016, 2:11pm UTC](https://forum.mautic.org/t/cannot-get-mautic-to-send-emails/3494 "2016-04-12T14:11:41Z")
HELP !!! I am trying to get Mautic to send emails and despite having the List-\>Email-\>Campaign thing set up - it Won’t send anything - I am using the hosted version at Mautic.com - what am I doing wrong??? MANY TH… --- ## [Cronjob for email series](https://forum.mautic.org/t/cronjob-for-email-series/3489)
**Author:** [@elizma](https://forum.mautic.org/u/elizma)\ **Replies:** 2\ **Last updated:** [April 12, 2016, 1:18pm UTC](https://forum.mautic.org/t/cronjob-for-email-series/3489 "2016-04-12T13:18:42Z")
Hi Dirk . I wonder if you can help me. I asked the question , about Cronjob on Mautic with Hetzner . I work for a company , that does nurturing of prospected leads and clients. There is a Campaign build , per client … --- ## [Points mautic](https://forum.mautic.org/t/points-mautic/3491)
**Author:** [@soporte](https://forum.mautic.org/u/soporte)\ **Replies:** 2\ **Last updated:** [April 12, 2016, 11:30am UTC](https://forum.mautic.org/t/points-mautic/3491 "2016-04-12T11:30:59Z")
I have a problem with Mautic. When I ejecute a campaign, the points dont update… Is it instantaneous? I need your help please. Thanks --- ## [Grav CMS to mautic.com](https://forum.mautic.org/t/grav-cms-to-mautic-com/3488)
**Author:** [@MortenGrum](https://forum.mautic.org/u/MortenGrum)\ **Replies:** 2\ **Last updated:** [April 12, 2016, 6:48am UTC](https://forum.mautic.org/t/grav-cms-to-mautic-com/3488 "2016-04-12T06:48:33Z")
I’ve a Grav CMS site running on my own server. I’ve installed the Grav Mautic Plugin. I’ve also created a mautic.com account (free version for the moment). Question: How do I connect my Grav CMS Mautic plugin … --- ## [Olá Mario](https://forum.mautic.org/t/ola-mario/3484)
**Author:** [@tiagosimoes](https://forum.mautic.org/u/tiagosimoes)\ **Replies:** 1\ **Last updated:** [April 11, 2016, 9:37pm UTC](https://forum.mautic.org/t/ola-mario/3484 "2016-04-11T21:37:56Z")
Olá Mario, Tudo joia por ai? Há algumas semanas você me deu uma ajuda para o seguinte tópico sobre o Mautic: https://www.mautic.org/community/index.php/2993-lead-source-referrer Sou bastante leigo em programaç… --- ## [Short codes for email campaigns](https://forum.mautic.org/t/short-codes-for-email-campaigns/3470)
**Author:** [@williamsdb](https://forum.mautic.org/u/williamsdb)\ **Replies:** 1\ **Last updated:** [April 11, 2016, 1:41pm UTC](https://forum.mautic.org/t/short-codes-for-email-campaigns/3470 "2016-04-11T13:41:56Z")
I am creating an email campaign with out using the builder and I am looking for a list of short codes that I can include. I know that I can use the following for unsubscribe: Code: {unsubscribe\_url} And if I type {… --- ## [Send e-mail without a decision](https://forum.mautic.org/t/send-e-mail-without-a-decision/3468)
**Author:** [@mendesws](https://forum.mautic.org/u/mendesws)\ **Replies:** 1\ **Last updated:** [April 11, 2016, 9:17am UTC](https://forum.mautic.org/t/send-e-mail-without-a-decision/3468 "2016-04-11T09:17:18Z")
Hi, I’d like to send a list of email to my leads without know if my lead have seem or not my e-mail. I just want to send the email. Something like that: Send Email: Hi guys | | 2 days | / Send … --- ## [mailer\_spool\_type =\> 'memory', //memory = immediate; file = queue](https://forum.mautic.org/t/mailer-spool-type-memory-memory-immediate-file-queue/3466)
**Author:** [@CraigM](https://forum.mautic.org/u/CraigM)\ **Replies:** 1\ **Last updated:** [April 10, 2016, 8:02pm UTC](https://forum.mautic.org/t/mailer-spool-type-memory-memory-immediate-file-queue/3466 "2016-04-10T20:02:08Z")
How do I set Mautic to create and hold emails until a specific time and then transmit them? I would like to send all of my campaign emails on Tuesday morning at 7:30 AM. Looking in the file: public\_html/mautic/… --- ## [Tracking Pixel works only on Mautic Hosted Service](https://forum.mautic.org/t/tracking-pixel-works-only-on-mautic-hosted-service/5222)
**Author:** [@abuseif](https://forum.mautic.org/u/abuseif)\ **Replies:** 3\ **Last updated:** [April 10, 2016, 12:11pm UTC](https://forum.mautic.org/t/tracking-pixel-works-only-on-mautic-hosted-service/5222 "2016-04-10T12:11:25Z")
Hi, First I would like to thank you for your wonderful effort I have tired to make tracking pixel to work on my self hosted server V1.3.1, but each time I have a different experience. Let me explain 1- I installed … --- ## [Submit Button Midway in the form](https://forum.mautic.org/t/submit-button-midway-in-the-form/5225)
**Author:** [@rajeshblue](https://forum.mautic.org/u/rajeshblue)\ **Replies:** 1\ **Last updated:** [April 9, 2016, 4:26pm UTC](https://forum.mautic.org/t/submit-button-midway-in-the-form/5225 "2016-04-09T16:26:15Z")
Hi, I just created a form. Not able to figure out why the Submit button is in the centre not at the end of the form. https://ideacopter.mautic.com/get-your-free-ideacopter-branding-and-marketing-audit-score … --- ## [Mautic images do not load](https://forum.mautic.org/t/mautic-images-do-not-load/5220)
**Author:** [@lukaschemp](https://forum.mautic.org/u/lukaschemp)\ **Replies:** 1\ **Last updated:** [April 9, 2016, 10:12am UTC](https://forum.mautic.org/t/mautic-images-do-not-load/5220 "2016-04-09T10:12:39Z")
After fresh installation images do not load. There are flag file in: media/images/flags/Ireland.png There is no any image placeholder for Gravatar too. --- ## [Changing the language (polish) does not work correctly](https://forum.mautic.org/t/changing-the-language-polish-does-not-work-correctly/5219)
**Author:** [@lukaschemp](https://forum.mautic.org/u/lukaschemp)\ **Replies:** 1\ **Last updated:** [April 9, 2016, 9:55am UTC](https://forum.mautic.org/t/changing-the-language-polish-does-not-work-correctly/5219 "2016-04-09T09:55:58Z")
I changed global language to Polish: Configuration -\> System Defaults -\> Default language -\> Polish and on Account: Account -\> Account Details -\> Language -\> Polish Almost entirely away I see the Engl… --- ## [Dynamic Email Support](https://forum.mautic.org/t/dynamic-email-support/5208)
**Author:** [@mudit](https://forum.mautic.org/u/mudit)\ **Replies:** 6\ **Last updated:** [April 9, 2016, 4:54am UTC](https://forum.mautic.org/t/dynamic-email-support/5208 "2016-04-09T04:54:50Z")
Hi, I want to send an email which will have dynamic subject and body to a smart list based on a per-defined action. For ex: If user has posted something on a category page then I want to shoot email to all the follow… --- ## [Unable to Open Leads List](https://forum.mautic.org/t/unable-to-open-leads-list/5218)
**Author:** [@krisherrick](https://forum.mautic.org/u/krisherrick)\ **Replies:** 1\ **Last updated:** [April 9, 2016, 4:45am UTC](https://forum.mautic.org/t/unable-to-open-leads-list/5218 "2016-04-09T04:45:01Z")
Hello, I am unable to open the leads list. Could someone suggest a fix? Are these logs related? \[2016-04-09 05:35:32\] mautic.NOTICE: PHP Notice: unserialize(): Error at offset 176 of 184 bytes - in file /var/www/… --- ## [Campaigns don't completely run](https://forum.mautic.org/t/campaigns-dont-completely-run/5196)
**Author:** [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Replies:** 7\ **Last updated:** [April 8, 2016, 1:33pm UTC](https://forum.mautic.org/t/campaigns-dont-completely-run/5196 "2016-04-08T13:33:27Z")
We still try to implement the double opt in example from https://www.mautic.org/blog/integrator/creating-a-double-opt-in-email-campaign/ First trial, campaign stops working at confirmation landing page. Somehow the con… --- ## [CronJob on Mautic with Hetzner](https://forum.mautic.org/t/cronjob-on-mautic-with-hetzner/5192)
**Author:** [@elizma](https://forum.mautic.org/u/elizma)\ **Replies:** 3\ **Last updated:** [April 8, 2016, 11:22am UTC](https://forum.mautic.org/t/cronjob-on-mautic-with-hetzner/5192 "2016-04-08T11:22:59Z")
Good day . I need help in doing a Cron job on Mautic with email automation from Hetzner email series needs to be send weekly for 8 weeks , and each week a new email . Hope you can help me Elizma … --- ## [Email setup doesn´t work](https://forum.mautic.org/t/email-setup-doesn-t-work/5195)
**Author:** [@matt\_spank](https://forum.mautic.org/u/matt_spank)\ **Replies:** 1\ **Last updated:** [April 8, 2016, 10:54am UTC](https://forum.mautic.org/t/email-setup-doesn-t-work/5195 "2016-04-08T10:54:35Z")
Hi! I have a problem with the email set up. SMTP and Gmail doens´t work. Error Message: Gmail: “Connection could not be established with host smtp.gmail.com \[Connection refused #111\] Log data: ++ Startin… [Previous page](https://forum.mautic.org/c/support/8.md?page=288) [Next page](https://forum.mautic.org/c/support/8.md?page=290)