# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=290 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 291 --- ## [Empty lead list](https://forum.mautic.org/t/empty-lead-list/5181)
**Author:** [@RikC](https://forum.mautic.org/u/RikC)\ **Replies:** 9\ **Last updated:** [April 7, 2016, 6:30pm UTC](https://forum.mautic.org/t/empty-lead-list/5181 "2016-04-07T18:30:22Z")
Hi, Just started with Mautic. The installation went well and I see that Mautic captures anonymous leads. I don’t have a landing page yet. But in my lead list I don’t see any anonymous leads. Is this normal? I expect… --- ## [SQL error when running mautic:leadlists:update](https://forum.mautic.org/t/sql-error-when-running-mauticupdate/5179)
**Author:** [@matt\_spank](https://forum.mautic.org/u/matt_spank)\ **Replies:** 1\ **Last updated:** [April 7, 2016, 7:32am UTC](https://forum.mautic.org/t/sql-error-when-running-mauticupdate/5179 "2016-04-07T07:32:08Z")
Hi! We need urgent help and support. Because the leadlist update and the point update in our campaigns (f.e. DOI) doesn´t work, our developper checked it on the server and he got the follwoing error: \[Doctrin… --- ## [Duplicate email send](https://forum.mautic.org/t/duplicate-email-send/5207)
**Author:** [@tavarescma](https://forum.mautic.org/u/tavarescma)\ **Replies:** 2\ **Last updated:** [April 6, 2016, 1:05pm UTC](https://forum.mautic.org/t/duplicate-email-send/5207 "2016-04-06T13:05:16Z")
Duplicate emails send. I just have started a my first campaign and my clients receveid a duplicate emails. What i have done wrong? I am using mautic 1.3 --- ## [Newsletter sending](https://forum.mautic.org/t/newsletter-sending/5200)
**Author:** [@Evelyne](https://forum.mautic.org/u/Evelyne)\ **Replies:** 1\ **Last updated:** [April 5, 2016, 2:26pm UTC](https://forum.mautic.org/t/newsletter-sending/5200 "2016-04-05T14:26:58Z")
Hi Db Hurley I have a question regarding the statistics. For sending a simple Newsletter, I do not have to create a campaign, don’t I? I can just chose a list of contacts to send the email, no? We are preparing … --- ## [Implement Mautic on existing forms](https://forum.mautic.org/t/implement-mautic-on-existing-forms/6064)
**Author:** [@Evelyne](https://forum.mautic.org/u/Evelyne)\ **Replies:** 3\ **Last updated:** [April 5, 2016, 8:26am UTC](https://forum.mautic.org/t/implement-mautic-on-existing-forms/6064 "2016-04-05T08:26:32Z")
Hi We are new with mautics. The contact form, subscription form and the form in the eShop already exists on the website. My question, how can we track this information and transfer to mautic too ? how can we integra… --- ## [Dynamic Content - Email Salutation](https://forum.mautic.org/t/dynamic-content-email-salutation/6056)
**Author:** [@Evelyne](https://forum.mautic.org/u/Evelyne)\ **Replies:** 5\ **Last updated:** [April 5, 2016, 5:38am UTC](https://forum.mautic.org/t/dynamic-content-email-salutation/6056 "2016-04-05T05:38:36Z")
Hi all We are new with mautic and want to finalize the first newsletter. i just wanted to create a dynamic content field to personalize the salutation. it should be different for every contact depending if it… --- ## [Installation Error](https://forum.mautic.org/t/installation-error/2773)
**Author:** [@MTekhna](https://forum.mautic.org/u/MTekhna)\ **Replies:** 4\ **Last updated:** [April 5, 2016, 5:21am UTC](https://forum.mautic.org/t/installation-error/2773 "2016-04-05T05:21:35Z")
Hello, I installed Mautic with Softaculous installer. The install seemed to go fine but I get this error when I go to the site: The site is currently offline due to encountering an error. If the problem persist… --- ## [How to enter button to share on social networks in the footer of emails?](https://forum.mautic.org/t/how-to-enter-button-to-share-on-social-networks-in-the-footer-of-emails/6061)
**Author:** [@Manasses](https://forum.mautic.org/u/Manasses)\ **Replies:** 1\ **Last updated:** [April 5, 2016, 3:40am UTC](https://forum.mautic.org/t/how-to-enter-button-to-share-on-social-networks-in-the-footer-of-emails/6061 "2016-04-05T03:40:13Z")
how to enter button to share on social networks in the footer of emails? --- ## [Click tracking URLs timing out](https://forum.mautic.org/t/click-tracking-urls-timing-out/6060)
**Author:** [@yalcin](https://forum.mautic.org/u/yalcin)\ **Replies:** 2\ **Last updated:** [April 4, 2016, 10:53pm UTC](https://forum.mautic.org/t/click-tracking-urls-timing-out/6060 "2016-04-04T22:53:24Z")
All links in emails that are sent are replaced with trackable URLS (routing via Mautic) before redirecting to target URL… This is how click tracking works. However in my installation, the tracking URLs are timing ou… --- ## [Email opening and link tracking](https://forum.mautic.org/t/email-opening-and-link-tracking/5600)
**Author:** [@Salvofan](https://forum.mautic.org/u/Salvofan)\ **Replies:** 2\ **Last updated:** [April 4, 2016, 5:37pm UTC](https://forum.mautic.org/t/email-opening-and-link-tracking/5600 "2016-04-04T17:37:11Z")
Hi, I’m new to Mautic but I really find it amazing. While preparing a campaign I run into this query: if a person has image blocked on their email client and they read the email (but of course Mautic won’t get it), the… --- ## [GA Integration](https://forum.mautic.org/t/ga-integration/6054)
**Author:** [@d.beraldin](https://forum.mautic.org/u/d.beraldin)\ **Replies:** 2\ **Last updated:** [April 4, 2016, 3:43pm UTC](https://forum.mautic.org/t/ga-integration/6054 "2016-04-04T15:43:40Z")
Hi everyone, Is it possible to integrate Mautic with Google Analytics to set a GA goal on the user’s actions? (for example: complete a form in a pop-up activated with mPower Focus). Thanks in advance. --- ## [Can't access to Plugin area](https://forum.mautic.org/t/cant-access-to-plugin-area/5986)
**Author:** [@Tito](https://forum.mautic.org/u/Tito)\ **Replies:** 6\ **Last updated:** [April 4, 2016, 3:41pm UTC](https://forum.mautic.org/t/cant-access-to-plugin-area/5986 "2016-04-04T15:41:33Z")
On 2 March 2016 we have updated Mautic to the last suggested version, after this the “Plugin” link on the righ doesnt show the plugin area anymore. In the log we have these erors: \[2016-03-03 09:09:10\] mautic.WARN… --- ## [Multiple questions for email theme](https://forum.mautic.org/t/multiple-questions-for-email-theme/5569)
**Author:** [@yiotaz](https://forum.mautic.org/u/yiotaz)\ **Replies:** 2\ **Last updated:** [April 4, 2016, 1:09pm UTC](https://forum.mautic.org/t/multiple-questions-for-email-theme/5569 "2016-04-04T13:09:40Z")
Hello, I have just installed version 1.3.1 in my localhost. I have created a new email theme and want to ask this: How can I collapse a whole block of slots when it is empty of content? I use the $view-\>hasContent(a… --- ## [Campaign Email problems](https://forum.mautic.org/t/campaign-email-problems/5631)
**Author:** [@nugluke](https://forum.mautic.org/u/nugluke)\ **Replies:** 3\ **Last updated:** [April 4, 2016, 12:51pm UTC](https://forum.mautic.org/t/campaign-email-problems/5631 "2016-04-04T12:51:12Z")
Hey! Well, i’m using the allyde’s mautic demo version and it had worked well since yesterday, then a problem happend. I created a simple campaign http://imgur.com/KgzeQLj These lists added there has 500+ leads, but… --- ## [Campaign decision not working for open email](https://forum.mautic.org/t/campaign-decision-not-working-for-open-email/5846)
**Author:** [@nimesh](https://forum.mautic.org/u/nimesh)\ **Replies:** 12\ **Last updated:** [April 4, 2016, 7:44am UTC](https://forum.mautic.org/t/campaign-decision-not-working-for-open-email/5846 "2016-04-04T07:44:44Z")
Hi Team, I am running below campaign where decision node(Open Email) always evaluates to NO path even after mail is read within 30 secs. I verified that mautic is able to detect email read in lead activities but sti… --- ## [Script in progress. Use -f or --force to force execution](https://forum.mautic.org/t/script-in-progress-use-f-or-force-to-force-execution/6051)
**Author:** [@Alishan](https://forum.mautic.org/u/Alishan)\ **Replies:** 2\ **Last updated:** [April 4, 2016, 7:20am UTC](https://forum.mautic.org/t/script-in-progress-use-f-or-force-to-force-execution/6051 "2016-04-04T07:20:02Z")
I’m tring to execute command. Code: php /path/to/my/mautic/app/console mautic:leadlists:update But it show Script in progress error --- ## [token\_rejected](https://forum.mautic.org/t/token-rejected/5577)
**Author:** [@tasselhof](https://forum.mautic.org/u/tasselhof)\ **Replies:** 2\ **Last updated:** [April 3, 2016, 5:41pm UTC](https://forum.mautic.org/t/token-rejected/5577 "2016-04-03T17:41:57Z")
I am making API call to get list fields and I am getting back error 401 token\_rejected I turnned on the debug mode to see what is wrong. There has to be something wrong with my code, because apitester cn make the c… --- ## [Integrating Mautic form in an HTML page](https://forum.mautic.org/t/integrating-mautic-form-in-an-html-page/5576)
**Author:** [@TheShine](https://forum.mautic.org/u/TheShine)\ **Replies:** 6\ **Last updated:** [April 3, 2016, 12:04pm UTC](https://forum.mautic.org/t/integrating-mautic-form-in-an-html-page/5576 "2016-04-03T12:04:05Z")
I want to start off a test-campaign using Mautic, and I would like to know how is it possible to integrate Mautic forms inside an HTML page. Consider the following scenario: A small business is purchasing a landing … --- ## [Creating a Report that Tracks User Behavior](https://forum.mautic.org/t/creating-a-report-that-tracks-user-behavior/5572)
**Author:** [@tomlefthook](https://forum.mautic.org/u/tomlefthook)\ **Replies:** 1\ **Last updated:** [April 2, 2016, 6:51pm UTC](https://forum.mautic.org/t/creating-a-report-that-tracks-user-behavior/5572 "2016-04-02T18:51:51Z")
I’m struggling with the reporting features of Mautic. Is there a way to report on the following: View the site visits/hits of all leads on a list who were sent a particular email? When I try to build a rep… --- ## [Installing Mautic on shared host ? Read here](https://forum.mautic.org/t/installing-mautic-on-shared-host-read-here/2053)
**Author:** [@wootme](https://forum.mautic.org/u/wootme)\ **Replies:** 15\ **Last updated:** [April 10, 2016, 3:59pm UTC](https://forum.mautic.org/t/installing-mautic-on-shared-host-read-here/2053 "2016-04-10T15:59:04Z")
Hi All, Trying to give back to the community in any way I can. Feel free to post away your questions about shared hosting and installation and I will help you in installing mautic. I have installed mautic in almos… --- ## [MailChimp Integration Error?](https://forum.mautic.org/t/mailchimp-integration-error/2055)
**Author:** [@jmsutton3](https://forum.mautic.org/u/jmsutton3)\ **Replies:** 4\ **Last updated:** [April 1, 2016, 10:31am UTC](https://forum.mautic.org/t/mailchimp-integration-error/2055 "2016-04-01T10:31:33Z")
So after messing around for hours and hours and being unable to get the web installer to work on my selfhosted account, I opened an Allyde hosted mautic.com account and installed the wordpress integration plugin to my we… --- ## [Fatal Error](https://forum.mautic.org/t/fatal-error/5633)
**Author:** [@balagopal](https://forum.mautic.org/u/balagopal)\ **Replies:** 1\ **Last updated:** [April 1, 2016, 9:03am UTC](https://forum.mautic.org/t/fatal-error/5633 "2016-04-01T09:03:18Z")
Hi, I am getting Fatal Error message as I try to Apply/Save & Close the Configuration section. The message: Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 72 bytes) in /home/amritate… --- ## [Exception Error](https://forum.mautic.org/t/exception-error/5632)
**Author:** [@Peter\_Ramalema](https://forum.mautic.org/u/Peter_Ramalema)\ **Replies:** 1\ **Last updated:** [April 1, 2016, 7:13am UTC](https://forum.mautic.org/t/exception-error/5632 "2016-04-01T07:13:48Z")
Hi There, I have tried to upgrade my current Mautic version and now I am getting the error below when I try to login. any idea how to resolve this issue. I tried repairing the database and rebooting the server but this… --- ## [Self Hosting and Setup](https://forum.mautic.org/t/self-hosting-and-setup/5603)
**Author:** [@pageagency](https://forum.mautic.org/u/pageagency)\ **Replies:** 3\ **Last updated:** [March 31, 2016, 9:43pm UTC](https://forum.mautic.org/t/self-hosting-and-setup/5603 "2016-03-31T21:43:06Z")
Hey guys, I have an instance of Mautic fired up on a server and am running into a few difficulties. All the labels look like this “mautic.dashboard.label.unique.visitors” or “mautic.dashboard.header.index” which mak… --- ## [How to send account activation email](https://forum.mautic.org/t/how-to-send-account-activation-email/5630)
**Author:** [@aleksandr](https://forum.mautic.org/u/aleksandr)\ **Replies:** 4\ **Last updated:** [March 31, 2016, 5:58pm UTC](https://forum.mautic.org/t/how-to-send-account-activation-email/5630 "2016-03-31T17:58:23Z")
Hello, I am trying to send email with custom activation link to new users when they sign up to my website using mautic. Here what are my steps. When user signup on my website I will add lead to the mautic. … --- ## [Cron Error](https://forum.mautic.org/t/cron-error/5621)
**Author:** [@filkuzmanovski](https://forum.mautic.org/u/filkuzmanovski)\ **Replies:** 4\ **Last updated:** [March 31, 2016, 4:40pm UTC](https://forum.mautic.org/t/cron-error/5621 "2016-03-31T16:40:57Z")
My troubles with cron have been endless and even after trying the commands.php solution as well as cronfig I am still unable to get cron to work. Here are some screenshots from my crontab -e http://imgur.com/OzPz4Yw … --- ## ["Mail is owner" not working in Campaigns](https://forum.mautic.org/t/mail-is-owner-not-working-in-campaigns/5602)
**Author:** [@goldcoastchicago](https://forum.mautic.org/u/goldcoastchicago)\ **Replies:** 3\ **Last updated:** [March 31, 2016, 1:44pm UTC](https://forum.mautic.org/t/mail-is-owner-not-working-in-campaigns/5602 "2016-03-31T13:44:21Z")
The new “Mail is owner” feature works perfectly on a list email but does not work when an email is sent from a campaign. From a campaign, it is delivered as the default mail settings. How do I fix this? --- ## [Email A/B test](https://forum.mautic.org/t/email-a-b-test/5624)
**Author:** [@pietromantovani](https://forum.mautic.org/u/pietromantovani)\ **Replies:** 3\ **Last updated:** [March 31, 2016, 11:21am UTC](https://forum.mautic.org/t/email-a-b-test/5624 "2016-03-31T11:21:41Z")
Excuse me for a dumb question but I’ve not find and answer: is it possible to make E-mail A/B testing or just Landing Page A/B testing? I would like to make a test with two different e-mail version but with the same land… --- ## [Fatal error before installing.](https://forum.mautic.org/t/fatal-error-before-installing/5617)
**Author:** [@hermessandoval](https://forum.mautic.org/u/hermessandoval)\ **Replies:** 2\ **Last updated:** [March 30, 2016, 10:30pm UTC](https://forum.mautic.org/t/fatal-error-before-installing/5617 "2016-03-30T22:30:45Z")
I have been struggling with Installation lately, tried the gihub repository, tried previous versions, I always get the same error; Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 32 byte… --- ## [Webhook Not Executing](https://forum.mautic.org/t/webhook-not-executing/5615)
**Author:** [@adamsmartschan](https://forum.mautic.org/u/adamsmartschan)\ **Replies:** 1\ **Last updated:** [March 30, 2016, 1:39pm UTC](https://forum.mautic.org/t/webhook-not-executing/5615 "2016-03-30T13:39:41Z")
Hi, all: I’m looking to send lead score updates from Mautic to Campaign Monitor (an email marketing platform). The way I’m attempting to do this is through a Mautic webhook (Lead Point Change (Increase/Decrease… [Previous page](https://forum.mautic.org/c/support/8.md?page=289) [Next page](https://forum.mautic.org/c/support/8.md?page=291)