# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=291 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 292 --- ## [Manual tracking url](https://forum.mautic.org/t/manual-tracking-url/5612)
**Author:** [@erwindegrave](https://forum.mautic.org/u/erwindegrave)\ **Replies:** 1\ **Last updated:** [March 30, 2016, 1:38pm UTC](https://forum.mautic.org/t/manual-tracking-url/5612 "2016-03-30T13:38:13Z")
Hi, I am new here and not tech savy at all. I have installed the wp-mautic plugin for the tracking and that works fine. On a subdomain, I have some landing pages that I cannot put in wordpress for strategic reasons… --- ## [Trigger to update Lead list data](https://forum.mautic.org/t/trigger-to-update-lead-list-data/5607)
**Author:** [@mudit](https://forum.mautic.org/u/mudit)\ **Replies:** 3\ **Last updated:** [March 30, 2016, 10:11am UTC](https://forum.mautic.org/t/trigger-to-update-lead-list-data/5607 "2016-03-30T10:11:28Z")
Hey I’m stuck at a point in mautic. I’m applying mautic on a QnA Platform of students and professionals. What I want to do is ’ When a student ask a question I want to trigger a personalized email containing question … --- ## [Monitored Inbox Gmail & other email settings issue](https://forum.mautic.org/t/monitored-inbox-gmail-other-email-settings-issue/5608)
**Author:** [@eplaku](https://forum.mautic.org/u/eplaku)\ **Replies:** 1\ **Last updated:** [March 30, 2016, 9:42am UTC](https://forum.mautic.org/t/monitored-inbox-gmail-other-email-settings-issue/5608 "2016-03-30T09:42:58Z")
Hi there everyone, I’m loving Mautic but it can also be frustrating at times. One of my frustrations regards the configuration of the Monitored Inbox and though I have tried several email accounts I’m encountering t… --- ## [Links on email not trackable again](https://forum.mautic.org/t/links-on-email-not-trackable-again/5598)
**Author:** [@angelosmith](https://forum.mautic.org/u/angelosmith)\ **Replies:** 2\ **Last updated:** [March 30, 2016, 8:07am UTC](https://forum.mautic.org/t/links-on-email-not-trackable-again/5598 "2016-03-30T08:07:12Z")
We have been inserting external links inside the email builder to be sent in a campaign. However upon testing and sending out sample email via campaign, we have noticed that the links inside the email in not trackable ag… --- ## [Inserting an image inside an email not working](https://forum.mautic.org/t/inserting-an-image-inside-an-email-not-working/5599)
**Author:** [@angelosmith](https://forum.mautic.org/u/angelosmith)\ **Replies:** 5\ **Last updated:** [March 30, 2016, 3:37am UTC](https://forum.mautic.org/t/inserting-an-image-inside-an-email-not-working/5599 "2016-03-30T03:37:52Z")
When you go to email editor, click on the insert image button that is located in the editor tools. Then an image properties popup appears. I dont have an image link that’s why i choose to click “browse server” button … --- ## [API without logging in?](https://forum.mautic.org/t/api-without-logging-in/5596)
**Author:** [@glennblues](https://forum.mautic.org/u/glennblues)\ **Replies:** 2\ **Last updated:** [March 29, 2016, 7:14pm UTC](https://forum.mautic.org/t/api-without-logging-in/5596 "2016-03-29T19:14:53Z")
I was just about to purchase Sendy or MailWizz, but then I came across Mautic. Yeah! I’m working on an integration with the S2member WordPress plugin. This allows me to send a notification to my own app upon payment… --- ## [Mandrill Sending - Internal mail links broken](https://forum.mautic.org/t/mandrill-sending-internal-mail-links-broken/3351)
**Author:** [@orangeattitude](https://forum.mautic.org/u/orangeattitude)\ **Replies:** 3\ **Last updated:** [March 29, 2016, 4:25am UTC](https://forum.mautic.org/t/mandrill-sending-internal-mail-links-broken/3351 "2016-03-29T04:25:37Z")
Hi guys. First post on the forum, I’m new to Mautic but I love it! I have stayed in Allyde Mautic Cloud - Pro A few minutes ago send mail from a campaign. I set up an account and buy Mandrill for Emails. … --- ## [Version 1.1 Replacement Text](https://forum.mautic.org/t/version-1-1-replacement-text/1921)
**Author:** [@wbuist](https://forum.mautic.org/u/wbuist)\ **Replies:** 7\ **Last updated:** [March 29, 2016, 3:30am UTC](https://forum.mautic.org/t/version-1-1-replacement-text/1921 "2016-03-29T03:30:54Z")
I like the new feature to let you search for the field names when writing an email, The HTML that was inserted in the email was as follows: Dear First Name That looks right, but the name is not being substitute… --- ## [File manager stopped loading](https://forum.mautic.org/t/file-manager-stopped-loading/5595)
**Author:** [@lwdeddie](https://forum.mautic.org/u/lwdeddie)\ **Replies:** 5\ **Last updated:** [March 28, 2016, 11:08pm UTC](https://forum.mautic.org/t/file-manager-stopped-loading/5595 "2016-03-28T23:08:18Z")
I’ve installed Mautic on my own server and everything seemed to be working fine. I’ve created custom email templates and was building an email from a template when the file manager stopped loading. I click in the em… --- ## [Problems Managing Bounced Emails](https://forum.mautic.org/t/problems-managing-bounced-emails/3072)
**Author:** [@yasserb](https://forum.mautic.org/u/yasserb)\ **Replies:** 4\ **Last updated:** [March 28, 2016, 4:10am UTC](https://forum.mautic.org/t/problems-managing-bounced-emails/3072 "2016-03-28T04:10:24Z")
Hello, I am loving Mautic so far. The only problem I am facing is that I’m having problems managing the bounced emails. I am using Sendgrid, I have set it up as “Other SMTP Server” because I am also facing the … --- ## [Problem with Amazon SES.](https://forum.mautic.org/t/problem-with-amazon-ses/2560)
**Author:** [@christianmls](https://forum.mautic.org/u/christianmls)\ **Replies:** 5\ **Last updated:** [March 27, 2016, 12:55am UTC](https://forum.mautic.org/t/problem-with-amazon-ses/2560 "2016-03-27T00:55:48Z")
Problem with Amazon SES. Service to send mail through: Other SMTP Server SMTP host: email-smtp.us-west-2.amazonaws.com SMTP port: 587 test with 25 and 465 SMTP encryption type: TLS SMTP authentication mode: … --- ## [Add by BCC](https://forum.mautic.org/t/add-by-bcc/5583)
**Author:** [@scottrdoel](https://forum.mautic.org/u/scottrdoel)\ **Replies:** 2\ **Last updated:** [March 26, 2016, 10:09am UTC](https://forum.mautic.org/t/add-by-bcc/5583 "2016-03-26T10:09:18Z")
Hi All, I have purchased a simple skype crm, Sales Envy http://www.salesenvy.com/ I can add BCC to link with emails sent, so I can add to a crm. Is it possible to BCC in my mautic instal, and maybe update point… --- ## [Cant send initial email + error integrating with sendgrid](https://forum.mautic.org/t/cant-send-initial-email-error-integrating-with-sendgrid/1772)
**Author:** [@alexd](https://forum.mautic.org/u/alexd)\ **Replies:** 5\ **Last updated:** [March 26, 2016, 4:11am UTC](https://forum.mautic.org/t/cant-send-initial-email-error-integrating-with-sendgrid/1772 "2016-03-26T04:11:29Z")
Hi 1: I have set up a test campaign, that starts with initial email with 10 points being assigned if the open it and a follow-up email being sent 1 day later if they don’t. However, I can’t get the initial email to … --- ## [Site is offline](https://forum.mautic.org/t/site-is-offline/2218)
**Author:** [@wallaceturner](https://forum.mautic.org/u/wallaceturner)\ **Replies:** 5\ **Last updated:** [March 26, 2016, 3:14am UTC](https://forum.mautic.org/t/site-is-offline/2218 "2016-03-26T03:14:55Z")
I’m trying to install mautic on a Windows Server. After copying the folder and hitting the following URL I get this error: https://www.switchmyloan.com.au/mautic/index.php The site is currently offline due to e… --- ## [Calling leadApi returns The response returned is in an unexpected format](https://forum.mautic.org/t/calling-leadapi-returns-the-response-returned-is-in-an-unexpected-format/5726)
**Author:** [@tasselhof](https://forum.mautic.org/u/tasselhof)\ **Replies:** 5\ **Last updated:** [March 25, 2016, 6:22pm UTC](https://forum.mautic.org/t/calling-leadapi-returns-the-response-returned-is-in-an-unexpected-format/5726 "2016-03-25T18:22:36Z")
I am trying to create new lead but any calling ends in error 500: The response returned is in an unexpected format I am doing this: Code: $leadApi = MauticMauticApi::getContext( "leads", $auth, $ma… --- ## [Tracking clicks is very slow](https://forum.mautic.org/t/tracking-clicks-is-very-slow/5723)
**Author:** [@Jorny](https://forum.mautic.org/u/Jorny)\ **Replies:** 1\ **Last updated:** [March 25, 2016, 2:52am UTC](https://forum.mautic.org/t/tracking-clicks-is-very-slow/5723 "2016-03-25T02:52:36Z")
How can I solve? The tracking pixel is installed, but when I create email it takes a 6 hours to 10 hours to track clicks. --- ## [No emails sending](https://forum.mautic.org/t/no-emails-sending/5662)
**Author:** [@msrent2own](https://forum.mautic.org/u/msrent2own)\ **Replies:** 27\ **Last updated:** [March 25, 2016, 2:35am UTC](https://forum.mautic.org/t/no-emails-sending/5662 "2016-03-25T02:35:30Z")
I have sendgrid setup but for some reason it wont send any email from campaignes. I clicked test and it saids “success”. When I clicked send test email , i do get those. Must be something in email campaigne builder? --- ## [increase number of leads per view](https://forum.mautic.org/t/increase-number-of-leads-per-view/5721)
**Author:** [@Rich](https://forum.mautic.org/u/Rich)\ **Replies:** 3\ **Last updated:** [March 25, 2016, 12:06am UTC](https://forum.mautic.org/t/increase-number-of-leads-per-view/5721 "2016-03-25T00:06:38Z")
Hello: I am running Mautic for a number of organizations and my lead fields count has increased to be over 100. So, #1 - is there a way to sort leads across pages. I don’t see how this is possible… #2 - … --- ## [Unable to unsubscribe](https://forum.mautic.org/t/unable-to-unsubscribe/3435)
**Author:** [@Hannah](https://forum.mautic.org/u/Hannah)\ **Replies:** 5\ **Last updated:** [March 24, 2016, 10:45pm UTC](https://forum.mautic.org/t/unable-to-unsubscribe/3435 "2016-03-24T22:45:52Z")
Hello, I have just started using Mautic and have been testing out the email feature. I sent an email campaign to a list with two of my own email addresses in it and I tried unsubscribing via one. When I click the un… --- ## [How to Export more than 30 lines to Excel](https://forum.mautic.org/t/how-to-export-more-than-30-lines-to-excel/2664)
**Author:** [@emillerphx](https://forum.mautic.org/u/emillerphx)\ **Replies:** 3\ **Last updated:** [March 24, 2016, 3:20am UTC](https://forum.mautic.org/t/how-to-export-more-than-30-lines-to-excel/2664 "2016-03-24T03:20:35Z")
I have a for with 65 responses (don’t laugh at me, we have a small niche market) and when I export to excel, I only get 30 rows of data. Even when I change the number at the bottom of the page to display up to 100 rows,… --- ## [Campaign - Lead is not being added to lead list on form submit](https://forum.mautic.org/t/campaign-lead-is-not-being-added-to-lead-list-on-form-submit/5714)
**Author:** [@rafael.aca](https://forum.mautic.org/u/rafael.aca)\ **Replies:** 2\ **Last updated:** [March 23, 2016, 9:35pm UTC](https://forum.mautic.org/t/campaign-lead-is-not-being-added-to-lead-list-on-form-submit/5714 "2016-03-23T21:35:34Z")
Hi, As you will see soon, I’m new with Mautic. I’m trying to create my first campaign with a Form + Lead List + Landing Page Can anybody tell me what am I missing? My steps was as follows: 0: Thi… --- ## [Migrate from our own host to a hosted plan with Mautic.com](https://forum.mautic.org/t/migrate-from-our-own-host-to-a-hosted-plan-with-mautic-com/5712)
**Author:** [@ExpoExpo](https://forum.mautic.org/u/ExpoExpo)\ **Replies:** 1\ **Last updated:** [March 23, 2016, 7:15pm UTC](https://forum.mautic.org/t/migrate-from-our-own-host-to-a-hosted-plan-with-mautic-com/5712 "2016-03-23T19:15:15Z")
Possible? How do we migrate database? Common Database for 2 instances? --- ## [Bug? Campaign doesn't 'save' email](https://forum.mautic.org/t/bug-campaign-doesnt-save-email/5711)
**Author:** [@johannesd83](https://forum.mautic.org/u/johannesd83)\ **Replies:** 3\ **Last updated:** [March 23, 2016, 6:48pm UTC](https://forum.mautic.org/t/bug-campaign-doesnt-save-email/5711 "2016-03-23T18:48:18Z")
Hey, I am running a campaign that triggers an email to be sent. When I select which email, it doesn’t save the email I select - once I close the builder and hit "save/close’ or ‘apply’, it reverses the decision. Is … --- ## [Very long lead import times](https://forum.mautic.org/t/very-long-lead-import-times/5709)
**Author:** [@ExpoExpo](https://forum.mautic.org/u/ExpoExpo)\ **Replies:** 2\ **Last updated:** [March 23, 2016, 5:27pm UTC](https://forum.mautic.org/t/very-long-lead-import-times/5709 "2016-03-23T17:27:26Z")
This is our second go with Mautic on our own host. Importing leads in the range or 5000 or so entries takes 12-18 hours. This is on a new server. Specs are AMD Opteron™ Processor 4274 HE (8 core(s)) 16 GB Ram … --- ## [Tracking email opening](https://forum.mautic.org/t/tracking-email-opening/5706)
**Author:** [@pietromantovani](https://forum.mautic.org/u/pietromantovani)\ **Replies:** 1\ **Last updated:** [March 23, 2016, 5:05pm UTC](https://forum.mautic.org/t/tracking-email-opening/5706 "2016-03-23T17:05:00Z")
I’ve installed a new Mautic from scratch and I’m experiencing a problem I never face with. I can’t track email opening (clicks on links are tracked OK). I’ve got the following errors, could someone have a look? \[2… --- ## [Email campaign mysql error](https://forum.mautic.org/t/email-campaign-mysql-error/5703)
**Author:** [@jothi](https://forum.mautic.org/u/jothi)\ **Replies:** 1\ **Last updated:** [March 23, 2016, 11:48am UTC](https://forum.mautic.org/t/email-campaign-mysql-error/5703 "2016-03-23T11:48:34Z")
i have created email campaign .after that i got these following error logs .what is the problem .im running mautic in xampp server \[2016-03-23 09:02:02\] mautic.WARNING: Command mautic:leadlists:update exited with s… --- ## [Campaign email trigger doesn't work](https://forum.mautic.org/t/campaign-email-trigger-doesnt-work/5652)
**Author:** [@Bram](https://forum.mautic.org/u/Bram)\ **Replies:** 5\ **Last updated:** [March 23, 2016, 10:04am UTC](https://forum.mautic.org/t/campaign-email-trigger-doesnt-work/5652 "2016-03-23T10:04:13Z")
Hi, I have a campaign, with very simple steps. All triggers work, except for sending out emails. I’ve looked into several threads, but there seems to be no working solution. This is my campaign. And t… --- ## [please help me](https://forum.mautic.org/t/please-help-me/5702)
**Author:** [@jothi](https://forum.mautic.org/u/jothi)\ **Replies:** 2\ **Last updated:** [March 23, 2016, 5:50am UTC](https://forum.mautic.org/t/please-help-me/5702 "2016-03-23T05:50:22Z")
i have created campaign with scheduled sendmail event .as well as created cronjob .but in dashboard Upcoming email showing No emails are scheduled to be sent…what is the problem and the next thing is in my error log show… --- ## [Additional user](https://forum.mautic.org/t/additional-user/5701)
**Author:** [@ashrafzaim](https://forum.mautic.org/u/ashrafzaim)\ **Replies:** 1\ **Last updated:** [March 23, 2016, 12:04am UTC](https://forum.mautic.org/t/additional-user/5701 "2016-03-23T00:04:40Z")
This is very serious. I have changed roles so my customer can access his account, now I can not access it as admin. Please create me admin for tarfeehportal. --- ## [Cron just returns list of available commands](https://forum.mautic.org/t/cron-just-returns-list-of-available-commands/5687)
**Author:** [@siparker](https://forum.mautic.org/u/siparker)\ **Replies:** 3\ **Last updated:** [March 22, 2016, 2:40pm UTC](https://forum.mautic.org/t/cron-just-returns-list-of-available-commands/5687 "2016-03-22T14:40:26Z")
I have php /home/xxxx/public\_html/crm/app/console mautic:emails:process running as a cron. instead of the cron running the command it returns a list of available commands. This is just the top half. What am i m… [Previous page](https://forum.mautic.org/c/support/8.md?page=290) [Next page](https://forum.mautic.org/c/support/8.md?page=292)