# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=293 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 294 --- ## [Send Email to Sales, not Lead](https://forum.mautic.org/t/send-email-to-sales-not-lead/5737)
**Author:** [@malcolm](https://forum.mautic.org/u/malcolm)\ **Replies:** 6\ **Last updated:** [March 13, 2016, 12:53pm UTC](https://forum.mautic.org/t/send-email-to-sales-not-lead/5737 "2016-03-13T12:53:50Z")
I can see how to send an email to the lead as part of a campaign, or in response to a trigger, etc. However, I can’t see how to send an email to someone else, say, a sales person to notify them of some action. Is this po… --- ## [Mautic HubSpot Integration isn't working](https://forum.mautic.org/t/mautic-hubspot-integration-isnt-working/5747)
**Author:** [@kevincarney](https://forum.mautic.org/u/kevincarney)\ **Replies:** 3\ **Last updated:** [March 12, 2016, 2:41pm UTC](https://forum.mautic.org/t/mautic-hubspot-integration-isnt-working/5747 "2016-03-12T14:41:31Z")
My integration of HubSpot CRM into Mautic isn’t working quite right. What I’ve done is: Add the HubSpot integration to Mautic. Created a custom field in Mautic to match the custom field previously created in Hu… --- ## [Merge leads](https://forum.mautic.org/t/merge-leads/1665)
**Author:** [@katbyan](https://forum.mautic.org/u/katbyan)\ **Replies:** 4\ **Last updated:** [March 12, 2016, 1:32am UTC](https://forum.mautic.org/t/merge-leads/1665 "2016-03-12T01:32:05Z")
Hi! is it posible to merge leads? I am receiving visits fron the same ip, and every visit becomes a new lead. Thanks!!! --- ## [Plugin Bug Installation](https://forum.mautic.org/t/plugin-bug-installation/5741)
**Author:** [@mroberto](https://forum.mautic.org/u/mroberto)\ **Replies:** 1\ **Last updated:** [March 11, 2016, 10:55pm UTC](https://forum.mautic.org/t/plugin-bug-installation/5741 "2016-03-11T22:55:20Z")
When building a new plugin and if you install plugin before clicking on the “Install/Upgrade PLugin” Button for the first time the plugin configuration will give a 500 error. Not sure how to solve this but to replicate t… --- ## [Amazon SES Bounce Processing](https://forum.mautic.org/t/amazon-ses-bounce-processing/5740)
**Author:** [@raymondkent](https://forum.mautic.org/u/raymondkent)\ **Replies:** 10\ **Last updated:** [March 11, 2016, 10:35pm UTC](https://forum.mautic.org/t/amazon-ses-bounce-processing/5740 "2016-03-11T22:35:48Z")
Hi, Has anyone got the bounce processing using Amazon SES working in Mautic? What I am struggling with is getting Mautic to update leads with the bounced flag once it reads in the email folder containing the bo… --- ## [Cannot access to configuration page](https://forum.mautic.org/t/cannot-access-to-configuration-page/5738)
**Author:** [@Jose\_Ignacio](https://forum.mautic.org/u/Jose_Ignacio)\ **Replies:** 9\ **Last updated:** [March 11, 2016, 1:28pm UTC](https://forum.mautic.org/t/cannot-access-to-configuration-page/5738 "2016-03-11T13:28:54Z")
Hello, we have a problem when we access to de configuration page. Then copy the trace of errors in logs Mautic. Thank you very much for your help!! \[2016-03-11 13:25:03\] mautic.NOTICE: PHP Notice: Undefined ind… --- ## [Move Form Submission Notice Near Submit Button](https://forum.mautic.org/t/move-form-submission-notice-near-submit-button/3274)
**Author:** [@msimko](https://forum.mautic.org/u/msimko)\ **Replies:** 3\ **Last updated:** [March 11, 2016, 9:42am UTC](https://forum.mautic.org/t/move-form-submission-notice-near-submit-button/3274 "2016-03-11T09:42:56Z")
Is there a way to move the confirmation notice after a form submission to near the Submit button? Right now the confirmation notice is above the fields, below the form introductory text. After the form is succe… --- ## [Server Error after few hours](https://forum.mautic.org/t/server-error-after-few-hours/3209)
**Author:** [@sothman](https://forum.mautic.org/u/sothman)\ **Replies:** 4\ **Last updated:** [March 10, 2016, 7:41pm UTC](https://forum.mautic.org/t/server-error-after-few-hours/3209 "2016-03-10T19:41:21Z")
Hi, I have just created my instance and was trying to discover Mautic for few hours, suddenly everything seemed to be stopped and I’m not able to access my instance (yaquoti.mautic.com) The Error message: Error:… --- ## [Using page builder slot inside of styled img tag](https://forum.mautic.org/t/using-page-builder-slot-inside-of-styled-img-tag/5728)
**Author:** [@lwdeddie](https://forum.mautic.org/u/lwdeddie)\ **Replies:** 3\ **Last updated:** [March 10, 2016, 5:01pm UTC](https://forum.mautic.org/t/using-page-builder-slot-inside-of-styled-img-tag/5728 "2016-03-10T17:01:59Z")
I’m in the process of configuring the email builder to create emails using my own email template layout. Everything seems straightforward however I’m having difficulty adding the ‘slot’ code to the src="" portion of an … --- ## [Cron job and email settings](https://forum.mautic.org/t/cron-job-and-email-settings/5974)
**Author:** [@cristofor](https://forum.mautic.org/u/cristofor)\ **Replies:** 2\ **Last updated:** [March 9, 2016, 6:02pm UTC](https://forum.mautic.org/t/cron-job-and-email-settings/5974 "2016-03-09T18:02:55Z")
Hello, I am a newbe in using Mautic, wich looks great by the way. I am trying to set conjobs and for the leadlist updates and mautic campaigns, i am receiving an error via email cronjob notiffication: “Could not o… --- ## [FckEditor Filemanager broken](https://forum.mautic.org/t/fckeditor-filemanager-broken/6032)
**Author:** [@soteha](https://forum.mautic.org/u/soteha)\ **Replies:** 11\ **Last updated:** [March 9, 2016, 3:18pm UTC](https://forum.mautic.org/t/fckeditor-filemanager-broken/6032 "2016-03-09T15:18:24Z")
Hi all, after latest upgrade i am unable to use the Filemanager anymore, i have tried cleaning the cache, php.ini values without any luck. In error log i see: PHP Fatal error: Uncaught exception ‘Symfony\\Componen… --- ## [Just installed 1.3- lots of issues](https://forum.mautic.org/t/just-installed-1-3-lots-of-issues/6006)
**Author:** [@sumandahal](https://forum.mautic.org/u/sumandahal)\ **Replies:** 7\ **Last updated:** [March 9, 2016, 12:10pm UTC](https://forum.mautic.org/t/just-installed-1-3-lots-of-issues/6006 "2016-03-09T12:10:16Z")
Hey, I have just installed Mautic 1.3. I have never used mautic before but a heavy user of Marketo/pardot/eloqua so very familiar with marketing automation. Here are some of the issues that I got straight off the ba… --- ## [No leads in campain](https://forum.mautic.org/t/no-leads-in-campain/6020)
**Author:** [@yanivh](https://forum.mautic.org/u/yanivh)\ **Replies:** 2\ **Last updated:** [March 9, 2016, 11:07am UTC](https://forum.mautic.org/t/no-leads-in-campain/6020 "2016-03-09T11:07:55Z")
I have an issue that leads cannot be added to campains: I can import leads to the system. but i can't insert them into the campain. In the campain builder i have chose the list that i created with 100 test leads, … --- ## [Contact Form 7 integration with Mautic](https://forum.mautic.org/t/contact-form-7-integration-with-mautic/6037)
**Author:** [@saurabhmrawat](https://forum.mautic.org/u/saurabhmrawat)\ **Replies:** 1\ **Last updated:** [March 9, 2016, 8:22am UTC](https://forum.mautic.org/t/contact-form-7-integration-with-mautic/6037 "2016-03-09T08:22:35Z")
Hi Can you please help me how to integrate Contact Form 7 with Mautic. --- ## [Campaign not sending email 2 and 3](https://forum.mautic.org/t/campaign-not-sending-email-2-and-3/6035)
**Author:** [@jwldub](https://forum.mautic.org/u/jwldub)\ **Replies:** 4\ **Last updated:** [March 9, 2016, 12:35am UTC](https://forum.mautic.org/t/campaign-not-sending-email-2-and-3/6035 "2016-03-09T00:35:33Z")
Hi, We cannot get the second and third emails to trigger… We want them to trigger once the lead opens email #1… please see our work flow and let us know advice on where are going wrong. Thanks in advance! --- ## [Roles and Users](https://forum.mautic.org/t/roles-and-users/2596)
**Author:** [@jules10](https://forum.mautic.org/u/jules10)\ **Replies:** 3\ **Last updated:** [March 8, 2016, 6:51pm UTC](https://forum.mautic.org/t/roles-and-users/2596 "2016-03-08T18:51:03Z")
Hi there! I am tring to set up the system for more then one team members. I have gone to Roles and create a new role called it “System User” and set the permissions. Then I added 2 new “System Users” . … --- ## [Lead tracking suddenly stops](https://forum.mautic.org/t/lead-tracking-suddenly-stops/6030)
**Author:** [@vaherva](https://forum.mautic.org/u/vaherva)\ **Replies:** 1\ **Last updated:** [March 8, 2016, 2:04pm UTC](https://forum.mautic.org/t/lead-tracking-suddenly-stops/6030 "2016-03-08T14:04:02Z")
I have Mautic running for almost three weeks now. Lead Tracking suddenly stopped at 9 AM today, with no appearent reason. Tracking .gif is in the pages but no visitors are tracked. One may suspect an incorrect URL… --- ## [Use API without human action](https://forum.mautic.org/t/use-api-without-human-action/6028)
**Author:** [@pixman](https://forum.mautic.org/u/pixman)\ **Replies:** 2\ **Last updated:** [March 8, 2016, 1:16pm UTC](https://forum.mautic.org/t/use-api-without-human-action/6028 "2016-03-08T13:16:28Z")
Hello, I work to an interaction between my CRM and mautic, for send leads, and manage tag and list from CRM events. Example, i want push customer without buying from multiple month in a specific list from send remerb… --- ## [Modify Lead View (Info)](https://forum.mautic.org/t/modify-lead-view-info/6025)
**Author:** [@jess](https://forum.mautic.org/u/jess)\ **Replies:** 1\ **Last updated:** [March 7, 2016, 9:50pm UTC](https://forum.mautic.org/t/modify-lead-view-info/6025 "2016-03-07T21:50:25Z")
I want to change the way the lead information is displayed when you first open “Manage Leads”. Not in terms of grid or list, rather in terms of what is shown (i.e Name, Email, etc…) Can this be modified at all? --- ## [Installed Mautic, but shows no installation and instead Page Not Found on Wordpress](https://forum.mautic.org/t/installed-mautic-but-shows-no-installation-and-instead-page-not-found-on-wordpress/5975)
**Author:** [@irisbuen](https://forum.mautic.org/u/irisbuen)\ **Replies:** 7\ **Last updated:** [March 7, 2016, 4:42pm UTC](https://forum.mautic.org/t/installed-mautic-but-shows-no-installation-and-instead-page-not-found-on-wordpress/5975 "2016-03-07T16:42:38Z")
Hi, so I have a Wordpress blog in which the root domain is where the WP blog is installed. I wanted this blog to have the Mautic automation but for some reason, I cannot access the login or installation. Am I missing som… --- ## [Mautic Setup on Fatcow Hosting](https://forum.mautic.org/t/mautic-setup-on-fatcow-hosting/1686)
**Author:** [@hedera](https://forum.mautic.org/u/hedera)\ **Replies:** 7\ **Last updated:** [March 6, 2016, 9:49pm UTC](https://forum.mautic.org/t/mautic-setup-on-fatcow-hosting/1686 "2016-03-06T21:49:44Z")
Hi guys, Trying to figure out how to install Mautic directly through our ftp client into our website root at oursite.com/mautic but we are getting a “500 internal server error” Here’s the link http://heder… --- ## [Image upload with CKEditor](https://forum.mautic.org/t/image-upload-with-ckeditor/1658)
**Author:** [@gregy](https://forum.mautic.org/u/gregy)\ **Replies:** 13\ **Last updated:** [April 29, 2016, 12:15pm UTC](https://forum.mautic.org/t/image-upload-with-ckeditor/1658 "2016-04-29T12:15:29Z")
Hi guys All we get is spinning wheel while trying to add slides via the Page Builder: http://cl.ly/image/3E10371n252Q And the same happens with using the image tool in CKEditor directly: http://cl.ly/image/2q0s… --- ## [Email - not encrypt this message](https://forum.mautic.org/t/email-not-encrypt-this-message/5938)
**Author:** [@Svet\_Zitrka](https://forum.mautic.org/u/Svet_Zitrka)\ **Replies:** 2\ **Last updated:** [March 6, 2016, 6:50pm UTC](https://forum.mautic.org/t/email-not-encrypt-this-message/5938 "2016-03-06T18:50:45Z")
When I try to send a test email, everything is OK, but when I send an email to a list of users, e-mail arrives, but Gmail reports: Domain vshosting.cz not encrypt this message. It is a problem in hosting or setting … --- ## [Mandrill SMTP Send Speed](https://forum.mautic.org/t/mandrill-smtp-send-speed/2082)
**Author:** [@gfilardi](https://forum.mautic.org/u/gfilardi)\ **Replies:** 5\ **Last updated:** [March 7, 2016, 3:52am UTC](https://forum.mautic.org/t/mandrill-smtp-send-speed/2082 "2016-03-07T03:52:44Z")
Hi guys, What would be the average speed of sending emails through Mandrill-SMTP? I’m trying to send 40k emails, but its sending 1/second… so, 11h to send all… I’m running Mautic on a aws-ec2 micro instance, only… --- ## [Opting out of mails](https://forum.mautic.org/t/opting-out-of-mails/1906)
**Author:** [@wbuist](https://forum.mautic.org/u/wbuist)\ **Replies:** 5\ **Last updated:** [March 10, 2016, 5:22am UTC](https://forum.mautic.org/t/opting-out-of-mails/1906 "2016-03-10T05:22:14Z")
When a recipient clicks an unsubscribe link what happens to their record? Is there a way to manually opt someone out from the back end? --- ## [Email Automation](https://forum.mautic.org/t/email-automation/6014)
**Author:** [@gguerrer](https://forum.mautic.org/u/gguerrer)\ **Replies:** 4\ **Last updated:** [March 4, 2016, 6:52pm UTC](https://forum.mautic.org/t/email-automation/6014 "2016-03-04T18:52:02Z")
I just started using campaigns to create several email automations. I’ve been able to successfully connect actions to other modules but not actions to actions. Meaning, I can’t create a string of emails to be sent one af… --- ## [No message for update 1.3](https://forum.mautic.org/t/no-message-for-update-1-3/5996)
**Author:** [@ivgaston](https://forum.mautic.org/u/ivgaston)\ **Replies:** 5\ **Last updated:** [March 4, 2016, 2:24pm UTC](https://forum.mautic.org/t/no-message-for-update-1-3/5996 "2016-03-04T14:24:14Z")
I didn’t get any message about the update in my Mautic. How can I install it manually? --- ## [mtracking.gif missing after update to 1.4](https://forum.mautic.org/t/mtracking-gif-missing-after-update-to-1-4/6002)
**Author:** [@trops](https://forum.mautic.org/u/trops)\ **Replies:** 3\ **Last updated:** [March 4, 2016, 7:22am UTC](https://forum.mautic.org/t/mtracking-gif-missing-after-update-to-1-4/6002 "2016-03-04T07:22:27Z")
So I updated to 1.4 and all of a sudden all my tracking isn’t working because of a missing file. “mtracking.gif” I have searched my site, and also the git repo for mautic, and I am not seeing this file. Has this cha… --- ## [Can't authenticate Zoho CRM account](https://forum.mautic.org/t/cant-authenticate-zoho-crm-account/5940)
**Author:** [@Toshiki](https://forum.mautic.org/u/Toshiki)\ **Replies:** 3\ **Last updated:** [March 4, 2016, 2:52am UTC](https://forum.mautic.org/t/cant-authenticate-zoho-crm-account/5940 "2016-03-04T02:52:26Z")
I am very new to Mautic and had a problem with plugins. When I try to get connect with Zoho Account, I got 500 error message. This is how I did : 1- Click Zoho CRM plugin. 2- Fill my Zoho CRM account. 3- Pop… --- ## [mautic 1.3.0 updation issue](https://forum.mautic.org/t/mautic-1-3-0-updation-issue/5993)
**Author:** [@jothi](https://forum.mautic.org/u/jothi)\ **Replies:** 1\ **Last updated:** [March 3, 2016, 11:58am UTC](https://forum.mautic.org/t/mautic-1-3-0-updation-issue/5993 "2016-03-03T11:58:04Z")
Hi, New to Mautic, please help! I installed Mautic on one of my websites. Successfully created few emails, landing pages, lead lists etc. Suddenly, the Mautic dashboard is inaccessible (offline). The webpage re… [Previous page](https://forum.mautic.org/c/support/8.md?page=292) [Next page](https://forum.mautic.org/c/support/8.md?page=294)