# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=294 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 295 --- ## [dashboard and some functions not working after updating 1.3.0](https://forum.mautic.org/t/dashboard-and-some-functions-not-working-after-updating-1-3-0/5991)
**Author:** [@jothi](https://forum.mautic.org/u/jothi)\ **Replies:** 1\ **Last updated:** [March 3, 2016, 11:26am UTC](https://forum.mautic.org/t/dashboard-and-some-functions-not-working-after-updating-1-3-0/5991 "2016-03-03T11:26:55Z")
after updating mautic 1.3.0 .logged in properly but problem in Dashboard and it showing that Fatal error: require(): Failed opening required ‘/opt/lampp/htdocs/mautic/app/cache/prod/doctrine/orm/Proxies/\_\_CG\_\_Mautic… --- ## [How to map returned parametres to what API documentation says?](https://forum.mautic.org/t/how-to-map-returned-parametres-to-what-api-documentation-says/5901)
**Author:** [@tasselhof](https://forum.mautic.org/u/tasselhof)\ **Replies:** 3\ **Last updated:** [March 3, 2016, 11:23am UTC](https://forum.mautic.org/t/how-to-map-returned-parametres-to-what-api-documentation-says/5901 "2016-03-03T11:23:06Z")
In API documentation, it is simply stated that: Code: /\* // If you already have the access token, et al, pass them in as well to prevent the need for reauthorization $settings\['accessToken'\] = $accessToken; $se… --- ## [Mautic duplicating tracking IDs for same URL](https://forum.mautic.org/t/mautic-duplicating-tracking-ids-for-same-url/5990)
**Author:** [@Hannah](https://forum.mautic.org/u/Hannah)\ **Replies:** 2\ **Last updated:** [March 3, 2016, 9:45am UTC](https://forum.mautic.org/t/mautic-duplicating-tracking-ids-for-same-url/5990 "2016-03-03T09:45:51Z")
Hello, When sending emails via Mautic, I have noticed that when I go to look at the clicked links afterwards, Mautic seems to be creating two tracking IDs for some of the URLs (please see image). It isn’t doing this… --- ## [Country map in Dashboard](https://forum.mautic.org/t/country-map-in-dashboard/5942)
**Author:** [@dannyec](https://forum.mautic.org/u/dannyec)\ **Replies:** 2\ **Last updated:** [March 3, 2016, 8:04am UTC](https://forum.mautic.org/t/country-map-in-dashboard/5942 "2016-03-03T08:04:42Z")
Hi, how can I change Dashboard world map into a country map? --- ## [Insert additional code into mautic](https://forum.mautic.org/t/insert-additional-code-into-mautic/5947)
**Author:** [@tama](https://forum.mautic.org/u/tama)\ **Replies:** 2\ **Last updated:** [March 3, 2016, 8:03am UTC](https://forum.mautic.org/t/insert-additional-code-into-mautic/5947 "2016-03-03T08:03:00Z")
Hi, Is there any way to insert tracking code (JS code) into each page of mautic from plugin ? I try to use event listener method, but I can’t found any way to put code into header. Please help me Thanks --- ## [E-Mail Tracking Pixel](https://forum.mautic.org/t/e-mail-tracking-pixel/5960)
**Author:** [@anko2009](https://forum.mautic.org/u/anko2009)\ **Replies:** 2\ **Last updated:** [March 3, 2016, 8:00am UTC](https://forum.mautic.org/t/e-mail-tracking-pixel/5960 "2016-03-03T08:00:41Z")
Is there way to tell tracking pixel to log event as email open instead of page view ? We are using third party email system for sending emails, but we would like to integrated with Mautic. Currently we are getting all le… --- ## [Languages not loaded](https://forum.mautic.org/t/languages-not-loaded/3431)
**Author:** [@bizzimedia](https://forum.mautic.org/u/bizzimedia)\ **Replies:** 8\ **Last updated:** [March 3, 2016, 7:59am UTC](https://forum.mautic.org/t/languages-not-loaded/3431 "2016-03-03T07:59:23Z")
Cannot load any other language using the configuration on Mautic admin. Any time I try I get an error message: mautic.core.could.not.set.language This is happening at a clean install, it pops back to US languag… --- ## [Error After updating mautic 1.3.0](https://forum.mautic.org/t/error-after-updating-mautic-1-3-0/5983)
**Author:** [@jothi](https://forum.mautic.org/u/jothi)\ **Replies:** 2\ **Last updated:** [March 3, 2016, 7:08am UTC](https://forum.mautic.org/t/error-after-updating-mautic-1-3-0/5983 "2016-03-03T07:08:24Z")
after updating mautic 1.3.0 .logged in properly but problem in Dashboard and it showing that Fatal error: require(): Failed opening required ‘/opt/lampp/htdocs/mautic/app/cache/prod/doctrine/orm/Proxies/\_\_CG\_\_Mautic… --- ## [Email Broke](https://forum.mautic.org/t/email-broke/2998)
**Author:** [@healthstatus](https://forum.mautic.org/u/healthstatus)\ **Replies:** 4\ **Last updated:** [March 2, 2016, 10:54pm UTC](https://forum.mautic.org/t/email-broke/2998 "2016-03-02T22:54:12Z")
This is in the log file, no idea, what needs to happen. Cleared cache sense that always seems to be the first suggestion, still get this: \[2015-12-17 02:53:53\] mautic.WARNING: PHP Warning: require(//app/cache/prod/… --- ## [Whats the correct way to build a campaign](https://forum.mautic.org/t/whats-the-correct-way-to-build-a-campaign/5977)
**Author:** [@gavinerickson](https://forum.mautic.org/u/gavinerickson)\ **Replies:** 1\ **Last updated:** [March 2, 2016, 8:25pm UTC](https://forum.mautic.org/t/whats-the-correct-way-to-build-a-campaign/5977 "2016-03-02T20:25:46Z")
I’m having a great time setting up mautic - thanks to all involved in the project. Just wondering about the correct way to lay out decision tree - is it possible to have two actions on one condition like the below: … --- ## [Integración Mailchimp](https://forum.mautic.org/t/integracion-mailchimp/5970)
**Author:** [@comunicacio](https://forum.mautic.org/u/comunicacio)\ **Replies:** 2\ **Last updated:** [March 2, 2016, 5:57pm UTC](https://forum.mautic.org/t/integracion-mailchimp/5970 "2016-03-02T17:57:04Z")
Hola Alfonso, ¿Has encontrado solución para que te guarde username / api key? Me ha dicho que a veces hay bugs a drede para que paguemos por la asistencia. ¿Cómo lo ves? Gracias, Mireia --- ## [Problem after Update do 1.3.0](https://forum.mautic.org/t/problem-after-update-do-1-3-0/5972)
**Author:** [@rafaelvolpeti](https://forum.mautic.org/u/rafaelvolpeti)\ **Replies:** 5\ **Last updated:** [March 2, 2016, 2:51pm UTC](https://forum.mautic.org/t/problem-after-update-do-1-3-0/5972 "2016-03-02T14:51:01Z")
Dear Guys, im having a problem after update to the new version. When i process a queue e-mail, this message is displayed at the log: app/logs/mautic\_prod-2016-03-02.php \[2016-03-02 13:36:08\] mautic.ERROR… --- ## [Mailchimp integration not show lists](https://forum.mautic.org/t/mailchimp-integration-not-show-lists/5855)
**Author:** [@alfonso](https://forum.mautic.org/u/alfonso)\ **Replies:** 11\ **Last updated:** [March 2, 2016, 12:24pm UTC](https://forum.mautic.org/t/mailchimp-integration-not-show-lists/5855 "2016-03-02T12:24:27Z")
Hi, I had installed mautic open source 1.2.4, but mailchimp plugin doesn’t work. I insert an user and an api key, save, but when I click on the plugin again, no list is showed. Any help? thank you. --- ## [Leads: Social Tab](https://forum.mautic.org/t/leads-social-tab/5969)
**Author:** [@harukim](https://forum.mautic.org/u/harukim)\ **Replies:** 5\ **Last updated:** [March 2, 2016, 11:21am UTC](https://forum.mautic.org/t/leads-social-tab/5969 "2016-03-02T11:21:30Z")
How do i go about this feature under social tab on leads No Social Profiles Found Click here to search for social media profiles based on lead’s available profile data. (Social networks must be configured in… --- ## [Spam Leads/Visitors](https://forum.mautic.org/t/spam-leads-visitors/5967)
**Author:** [@harukim](https://forum.mautic.org/u/harukim)\ **Replies:** 2\ **Last updated:** [March 2, 2016, 10:52am UTC](https://forum.mautic.org/t/spam-leads-visitors/5967 "2016-03-02T10:52:07Z")
Hi every time i log into my mautic, I find new spam visitors from different countries and yet i have not installed a tracking code on my website. I don’t know how these individuals are finding way into my mautic How … --- ## [How to prevent mautic from converting email links into trackable links?](https://forum.mautic.org/t/how-to-prevent-mautic-from-converting-email-links-into-trackable-links/5959)
**Author:** [@leonidre](https://forum.mautic.org/u/leonidre)\ **Replies:** 2\ **Last updated:** [March 2, 2016, 7:56am UTC](https://forum.mautic.org/t/how-to-prevent-mautic-from-converting-email-links-into-trackable-links/5959 "2016-03-02T07:56:27Z")
AFAIK mautic will automatically convert any link in email message into trackable link. Is there a way to instruct mautic NOT to convert specific links in emails into trackable links? Thanks, Leon. --- ## [Cannot Install - Out of Memory](https://forum.mautic.org/t/cannot-install-out-of-memory/2535)
**Author:** [@dzawacki](https://forum.mautic.org/u/dzawacki)\ **Replies:** 5\ **Last updated:** [March 1, 2016, 7:59pm UTC](https://forum.mautic.org/t/cannot-install-out-of-memory/2535 "2016-03-01T19:59:46Z")
I downloaded the production version of Mautic 1.2 (https://www.mautic.org/download/) and uploaded it into a folder on my domain. When I navigated to this folder through the browser to complete the install, I get the foll… --- ## [What tables need to be replaceted?](https://forum.mautic.org/t/what-tables-need-to-be-replaceted/5952)
**Author:** [@aleksandr](https://forum.mautic.org/u/aleksandr)\ **Replies:** 1\ **Last updated:** [February 29, 2016, 10:17pm UTC](https://forum.mautic.org/t/what-tables-need-to-be-replaceted/5952 "2016-02-29T22:17:42Z")
Hello, I want separate out the “front end” (unsubscribe, and forms) and backend (administration, sending emails, setting up queues etcs) into two servers. I want have bare minimum on front end servers and set up in… --- ## [Is there a way to run the raw data through Mautic again?](https://forum.mautic.org/t/is-there-a-way-to-run-the-raw-data-through-mautic-again/5946)
**Author:** [@JeroenJeremy](https://forum.mautic.org/u/JeroenJeremy)\ **Replies:** 1\ **Last updated:** [February 29, 2016, 4:25pm UTC](https://forum.mautic.org/t/is-there-a-way-to-run-the-raw-data-through-mautic-again/5946 "2016-02-29T16:25:24Z")
We see a lot of users getting ignored by Mautic as their data are ‘merged’ and/or ‘deleted’ on the basis of some mistaken criterion. I now switched off the use of cookies, which seems to help a little, and added our ow… --- ## [Salesforce plugin](https://forum.mautic.org/t/salesforce-plugin/3441)
**Author:** [@Bram](https://forum.mautic.org/u/Bram)\ **Replies:** 17\ **Last updated:** [February 29, 2016, 3:04pm UTC](https://forum.mautic.org/t/salesforce-plugin/3441 "2016-02-29T15:04:28Z")
Hi, I’ve succesfully setup Mautic on our website. Now I’d like to link it to our salesforce system, but I keep ketting an error. I followed the setup, created a consumer key and secret, but I keep getting the error… --- ## [Custom return-path not working with Postfix](https://forum.mautic.org/t/custom-return-path-not-working-with-postfix/5943)
**Author:** [@marek.stopka01](https://forum.mautic.org/u/marek.stopka01)\ **Replies:** 1\ **Last updated:** [February 29, 2016, 11:52am UTC](https://forum.mautic.org/t/custom-return-path-not-working-with-postfix/5943 "2016-02-29T11:52:11Z")
Hello, I have configured Postfix server to be used by our local Mautic instance. In Mautic, I have configured: Code: 'mailer\_from\_name' =\> 'perlur group marketing', 'mailer\_from\_email' =\> 'dl-gl-marketi… --- ## [Multiplication of emails sent](https://forum.mautic.org/t/multiplication-of-emails-sent/5923)
**Author:** [@rodfernand](https://forum.mautic.org/u/rodfernand)\ **Replies:** 5\ **Last updated:** [February 27, 2016, 7:51pm UTC](https://forum.mautic.org/t/multiplication-of-emails-sent/5923 "2016-02-27T19:51:57Z")
Hey folks, I’ve experienced a horrible thing and I can’t seem to pinpoint the problem. I created a campaign targeting about 5,000 contacts. Mautic is connected to Mandrill. Well, it resulted that many people getting… --- ## [ProcessEmailQueueCommand.php](https://forum.mautic.org/t/processemailqueuecommand-php/2035)
**Author:** [@franmex](https://forum.mautic.org/u/franmex)\ **Replies:** 12\ **Last updated:** [February 27, 2016, 7:47pm UTC](https://forum.mautic.org/t/processemailqueuecommand-php/2035 "2016-02-27T19:47:04Z")
Hello! I installed mautic on the vps we have but I have a problem with sending emails. If I use Mandrill, there is an API call but enails are not sent through. So I set Mandrill using smtp settings and test email … --- ## [Mautic mixes up history of many visitors](https://forum.mautic.org/t/mautic-mixes-up-history-of-many-visitors/5927)
**Author:** [@JeroenJeremy](https://forum.mautic.org/u/JeroenJeremy)\ **Replies:** 1\ **Last updated:** [February 27, 2016, 10:28am UTC](https://forum.mautic.org/t/mautic-mixes-up-history-of-many-visitors/5927 "2016-02-27T10:28:29Z")
On my Bitnami/Mautic 1.2.4 installation we have installed the tracking pixel and we pass it parameters from our web app including email etc. Despite the visitors being recognizable on the basis of their own email, Maut… --- ## [cron jobs asking for -f option](https://forum.mautic.org/t/cron-jobs-asking-for-f-option/5924)
**Author:** [@Farhad](https://forum.mautic.org/u/Farhad)\ **Replies:** 1\ **Last updated:** [February 27, 2016, 6:21am UTC](https://forum.mautic.org/t/cron-jobs-asking-for-f-option/5924 "2016-02-27T06:21:38Z")
Hi there I set up cron jobs for mautic, but they fail and ask for -f (Force) option. I have problem with mautic:campaigns:update,mautic:campaigns:trigger, mautic:leadlists:update. I’m using self hosted on debian… --- ## [Web form with select field with 1.300 cities.](https://forum.mautic.org/t/web-form-with-select-field-with-1-300-cities/5922)
**Author:** [@jd26](https://forum.mautic.org/u/jd26)\ **Replies:** 2\ **Last updated:** [February 26, 2016, 10:49pm UTC](https://forum.mautic.org/t/web-form-with-select-field-with-1-300-cities/5922 "2016-02-26T22:49:57Z")
Hello!! MaxMind-Geo2 lite, doesn’t show small towns in Colombia, so I want make another field with a list of all towns and cities here in Colombia. I have the list in excel it counts 1.300 cities. Also I want to make a… --- ## [IP Whitelist](https://forum.mautic.org/t/ip-whitelist/5921)
**Author:** [@vihuarar](https://forum.mautic.org/u/vihuarar)\ **Replies:** 1\ **Last updated:** [February 26, 2016, 6:55pm UTC](https://forum.mautic.org/t/ip-whitelist/5921 "2016-02-26T18:55:40Z")
Hi… I have a server that for security reasons has blocked all outcomming connections…so my mautic app cant connect to the server to download new languages… and to connect to the IP LOOKUP Data STORE Which IPs… --- ## [Anonymous Leads by Cookie instead of IP](https://forum.mautic.org/t/anonymous-leads-by-cookie-instead-of-ip/2661)
**Author:** [@hiew](https://forum.mautic.org/u/hiew)\ **Replies:** 4\ **Last updated:** [February 26, 2016, 1:30pm UTC](https://forum.mautic.org/t/anonymous-leads-by-cookie-instead-of-ip/2661 "2016-02-26T13:30:29Z")
I am aware that most people want anonymous leads to be split by IP to avoid clutter. But for my specific scenario, due to large number of people sharing IP addresses, I need it to be split on a browser cookie level. … --- ## [Mautic does not support PHP version 7.0.3-1](https://forum.mautic.org/t/mautic-does-not-support-php-version-7-0-3-1/5823)
**Author:** [@Svet\_Zitrka](https://forum.mautic.org/u/Svet_Zitrka)\ **Replies:** 4\ **Last updated:** [February 26, 2016, 8:26am UTC](https://forum.mautic.org/t/mautic-does-not-support-php-version-7-0-3-1/5823 "2016-02-26T08:26:17Z")
Yesterday I upgraded to PHP7 and lo and behold, we got this message. Code: Mautic does not support PHP version 7.0.3-1~dotdeb+8.1 at this time. To use Mautic, you will need to downgrade to an earlier version. How's … --- ## [Database Setup Issue](https://forum.mautic.org/t/database-setup-issue/3302)
**Author:** [@probles18](https://forum.mautic.org/u/probles18)\ **Replies:** 5\ **Last updated:** [February 26, 2016, 6:17am UTC](https://forum.mautic.org/t/database-setup-issue/3302 "2016-02-26T06:17:35Z")
Hi all, First, let me congratulate to the team in charge of this initiative. This is a great tool! Well, let me tell you that my enthusiasm was stopped in the STEP 1 with this message during the database setu… [Previous page](https://forum.mautic.org/c/support/8.md?page=293) [Next page](https://forum.mautic.org/c/support/8.md?page=295)