# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=295 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 296 --- ## [Email Setup](https://forum.mautic.org/t/email-setup/5817)
**Author:** [@smsetech](https://forum.mautic.org/u/smsetech)\ **Replies:** 3\ **Last updated:** [February 26, 2016, 12:18am UTC](https://forum.mautic.org/t/email-setup/5817 "2016-02-26T00:18:01Z")
Hello Community, First of all I have to say, I am very new to Mautic. I am currently getting the email settings into Mautic and I am using a Postfix Server. Test Connection comes as “Success”. Test Email a… --- ## [Creating an Unsubscribe Landing Page](https://forum.mautic.org/t/creating-an-unsubscribe-landing-page/2916)
**Author:** [@ehill](https://forum.mautic.org/u/ehill)\ **Replies:** 7\ **Last updated:** [April 26, 2016, 8:46pm UTC](https://forum.mautic.org/t/creating-an-unsubscribe-landing-page/2916 "2016-04-26T20:46:39Z")
We want to create a landing page that unsubscribes a landing page. The only way we can conceive that this can be done is by creating a form with an action to change a user to an unsubscribe list. Forms are not converte… --- ## [Social Media Action Tracking](https://forum.mautic.org/t/social-media-action-tracking/5913)
**Author:** [@Imagination2life](https://forum.mautic.org/u/Imagination2life)\ **Replies:** 1\ **Last updated:** [February 25, 2016, 3:12pm UTC](https://forum.mautic.org/t/social-media-action-tracking/5913 "2016-02-25T15:12:40Z")
Does Mautic allow us to track social media activity? There is no way to schedule posting either? What is the Mautic Integration then? Just gathering names? --- ## [When does the 'wait' time of a campaign action start?](https://forum.mautic.org/t/when-does-the-wait-time-of-a-campaign-action-start/5865)
**Author:** [@pjrobertson](https://forum.mautic.org/u/pjrobertson)\ **Replies:** 4\ **Last updated:** [February 25, 2016, 12:35am UTC](https://forum.mautic.org/t/when-does-the-wait-time-of-a-campaign-action-start/5865 "2016-02-25T00:35:47Z")
Hi, I’m looking into using Mautic for my business to send emails to users 90 days after they have purchased some goods, reminding then they might like to replace some parts of the item. At the moment orders are… --- ## [Error code#2002](https://forum.mautic.org/t/error-code-2002/5906)
**Author:** [@fkaracso](https://forum.mautic.org/u/fkaracso)\ **Replies:** 1\ **Last updated:** [February 24, 2016, 7:38pm UTC](https://forum.mautic.org/t/error-code-2002/5906 "2016-02-24T19:38:50Z")
I just installed mautic on my distant server and I am getting the following message Database connection error (code #2002) the error log shows the following \[Wed Feb 24 19:22:08 2016\] \[error\] \[client 109.1… --- ## [Forms don't save modifications](https://forum.mautic.org/t/forms-dont-save-modifications/5900)
**Author:** [@Blancher](https://forum.mautic.org/u/Blancher)\ **Replies:** 2\ **Last updated:** [February 24, 2016, 4:05pm UTC](https://forum.mautic.org/t/forms-dont-save-modifications/5900 "2016-02-24T16:05:32Z")
Hi, I have a problem with forms. I made various forms on my mautic and wanted to change some. But, Unfortunatly, when I want to save my modification, it’s look like working but nothing change. I do change, save and … --- ## [New Mautic Install dont work](https://forum.mautic.org/t/new-mautic-install-dont-work/5897)
**Author:** [@ninjoan](https://forum.mautic.org/u/ninjoan)\ **Replies:** 2\ **Last updated:** [February 24, 2016, 2:43pm UTC](https://forum.mautic.org/t/new-mautic-install-dont-work/5897 "2016-02-24T14:43:30Z")
Hi guys i just install a new Mautic and i have this problem. I create a landing page and a form but the messange you send or redirect to another website dont work i get this text on the nevagation url. https://xxx… --- ## [Mautic Mandrill Webhook](https://forum.mautic.org/t/mautic-mandrill-webhook/5889)
**Author:** [@chodina](https://forum.mautic.org/u/chodina)\ **Replies:** 1\ **Last updated:** [February 24, 2016, 2:55am UTC](https://forum.mautic.org/t/mautic-mandrill-webhook/5889 "2016-02-24T02:55:35Z")
Hi, i have the Mautic / Mandrill Webhook integrated, however, am 99% sure its not doing any list management. For example, if i unsubscribe, should it not remove me from the email list in mautic? TIA C… --- ## [The map does not show colors](https://forum.mautic.org/t/the-map-does-not-show-colors/5887)
**Author:** [@altomarketing](https://forum.mautic.org/u/altomarketing)\ **Replies:** 1\ **Last updated:** [February 23, 2016, 3:22pm UTC](https://forum.mautic.org/t/the-map-does-not-show-colors/5887 "2016-02-23T15:22:33Z")
This is my second mautic installation, but in the new one (were no alert in both installation process) the map is not mapping colors . Why? --- ## [Embedded form doesn't capture email ID](https://forum.mautic.org/t/embedded-form-doesnt-capture-email-id/5883)
**Author:** [@Shanbhag](https://forum.mautic.org/u/Shanbhag)\ **Replies:** 1\ **Last updated:** [February 23, 2016, 4:20am UTC](https://forum.mautic.org/t/embedded-form-doesnt-capture-email-id/5883 "2016-02-23T04:20:51Z")
Hi, I have embedded Mautic subscription form in a lead capture plugin in wordpress, I have only one field in the form, the email ID. But when I test it I find that the form results show only the date stamp of the fo… --- ## [Multi Server Installation behind proxy](https://forum.mautic.org/t/multi-server-installation-behind-proxy/5882)
**Author:** [@aleksandr](https://forum.mautic.org/u/aleksandr)\ **Replies:** 1\ **Last updated:** [February 23, 2016, 1:34am UTC](https://forum.mautic.org/t/multi-server-installation-behind-proxy/5882 "2016-02-23T01:34:26Z")
Hello, We are thinking to have two mautic servers behind load balancer for all unsubscribe and ping back urls, what is best practice? We are planning to send out 5mln emails a day. It will be deployed on amazon and … --- ## [Mandrill Test Connection OK, but can't send email campaigns](https://forum.mautic.org/t/mandrill-test-connection-ok-but-cant-send-email-campaigns/5880)
**Author:** [@wemkt](https://forum.mautic.org/u/wemkt)\ **Replies:** 1\ **Last updated:** [February 22, 2016, 11:55pm UTC](https://forum.mautic.org/t/mandrill-test-connection-ok-but-cant-send-email-campaigns/5880 "2016-02-22T23:55:31Z")
Hello everybody, I’m getting a success message on the test connection for Mandrill but I can’t send/start email campaigns. What I’m doing is creating the campaign and scheduling it for a few minutes later but I get … --- ## [Create unsubscribe list](https://forum.mautic.org/t/create-unsubscribe-list/5871)
**Author:** [@jocenunes](https://forum.mautic.org/u/jocenunes)\ **Replies:** 3\ **Last updated:** [February 22, 2016, 5:51pm UTC](https://forum.mautic.org/t/create-unsubscribe-list/5871 "2016-02-22T17:51:28Z")
Hello, So I want to create a list of unsubscribe email, I set up a Smart list using the filter: http://www.awesomescreenshot.com/image/1017772/c72e4771505fd6eedd4e36f3f9122611, I unsubscribe using an incognito windo… --- ## [Why is company a 'lookup' field?](https://forum.mautic.org/t/why-is-company-a-lookup-field/5875)
**Author:** [@JeroenJeremy](https://forum.mautic.org/u/JeroenJeremy)\ **Replies:** 2\ **Last updated:** [February 22, 2016, 5:45pm UTC](https://forum.mautic.org/t/why-is-company-a-lookup-field/5875 "2016-02-22T17:45:59Z")
In my installation (Mautic 1.2.4 on Bitnami/Digital Ocean) I find that the field Company is of type ‘lookup’. Why is that? --- ## [500 error for form field registration (japanese)](https://forum.mautic.org/t/500-error-for-form-field-registration-japanese/5866)
**Author:** [@johann](https://forum.mautic.org/u/johann)\ **Replies:** 1\ **Last updated:** [February 22, 2016, 8:25am UTC](https://forum.mautic.org/t/500-error-for-form-field-registration-japanese/5866 "2016-02-22T08:25:39Z")
Hi, When creating a new standalone form, an 500 error is thrown if one of the fields labels contains japanese characters. I know that if I first register labels in English and then changed them into Japanese, error… --- ## [Points are not showing on Mautic](https://forum.mautic.org/t/points-are-not-showing-on-mautic/5852)
**Author:** [@hugodel](https://forum.mautic.org/u/hugodel)\ **Replies:** 2\ **Last updated:** [February 21, 2016, 5:12pm UTC](https://forum.mautic.org/t/points-are-not-showing-on-mautic/5852 "2016-02-21T17:12:47Z")
Hi, I set up the points on Mautic so I could Identify Hot Leads. I set it up like this I just send automatic emails to my leads with blog post and I want to increase points while the read my posts. I… --- ## [Campaign Triggers Aren't working - Help :(](https://forum.mautic.org/t/campaign-triggers-arent-working-help/5844)
**Author:** [@teflon\_wulfie](https://forum.mautic.org/u/teflon_wulfie)\ **Replies:** 1\ **Last updated:** [February 20, 2016, 2:10pm UTC](https://forum.mautic.org/t/campaign-triggers-arent-working-help/5844 "2016-02-20T14:10:27Z")
Okay, I’m going to be as specific as I can… by using PICTURES! So, I’ve setup a campaign in Mautic and have been trying to test it out and it’s not working. The campaign is simple - someone opts-in to a form, they are th… --- ## [Campaign Emails are sending out only copy and not the original email.](https://forum.mautic.org/t/campaign-emails-are-sending-out-only-copy-and-not-the-original-email/5813)
**Author:** [@Kavita](https://forum.mautic.org/u/Kavita)\ **Replies:** 2\ **Last updated:** [February 20, 2016, 10:19am UTC](https://forum.mautic.org/t/campaign-emails-are-sending-out-only-copy-and-not-the-original-email/5813 "2016-02-20T10:19:05Z")
Hi, I am trying to use mautic 1.2.3 and when I was trying to send emails from campaigns, It was throwing a SQL Error. So read through your forums and upgraded to 1.2.4 to fix it. Now the Original Email is not sent out.… --- ## [Some Inquiries Please...](https://forum.mautic.org/t/some-inquiries-please/5841)
**Author:** [@salahsaqr](https://forum.mautic.org/u/salahsaqr)\ **Replies:** 2\ **Last updated:** [February 20, 2016, 7:23am UTC](https://forum.mautic.org/t/some-inquiries-please/5841 "2016-02-20T07:23:14Z")
Hey, Can I install this email marketing service in a self-hosted? Can I use it in multiple domains of mine with “one license”? Is there any recurring fee if I intent to send emails via my VPS? Does it provide … --- ## [Cron Job Set Up Problem](https://forum.mautic.org/t/cron-job-set-up-problem/2065)
**Author:** [@monclarthunder](https://forum.mautic.org/u/monclarthunder)\ **Replies:** 8\ **Last updated:** [June 17, 2016, 7:43pm UTC](https://forum.mautic.org/t/cron-job-set-up-problem/2065 "2016-06-17T19:43:12Z")
I am trying to set up cron jobs in cpanel using a hosted Godaddy account. I put in the following script: /usr/local/bin/php -f /home/my username/public\_html/mautic/app/console mautic:campaign:trigger -e prod I… --- ## [Using mautic in mobile app](https://forum.mautic.org/t/using-mautic-in-mobile-app/2465)
**Author:** [@ramez\_rafla](https://forum.mautic.org/u/ramez_rafla)\ **Replies:** 12\ **Last updated:** [February 19, 2016, 4:26pm UTC](https://forum.mautic.org/t/using-mautic-in-mobile-app/2465 "2016-02-19T16:26:53Z")
We just started using and testing mautic, and so far it’s very complete and robust. We wish to use it for automated marketing within our mobile App. However the cookie tracking system is meant for website marketing. Is t… --- ## [Not tracking page hits after mail opened](https://forum.mautic.org/t/not-tracking-page-hits-after-mail-opened/5838)
**Author:** [@MarcinW](https://forum.mautic.org/u/MarcinW)\ **Replies:** 1\ **Last updated:** [February 19, 2016, 12:23pm UTC](https://forum.mautic.org/t/not-tracking-page-hits-after-mail-opened/5838 "2016-02-19T12:23:50Z")
Hello, Long story short: Mautic tracks every single page hit on my website until lead submit e-mail form. After form submition mautic not showing any page hits. Anyone had similar situation? --- ## [Cannot initiate campaign](https://forum.mautic.org/t/cannot-initiate-campaign/5834)
**Author:** [@James\_Martin](https://forum.mautic.org/u/James_Martin)\ **Replies:** 2\ **Last updated:** [February 19, 2016, 11:28am UTC](https://forum.mautic.org/t/cannot-initiate-campaign/5834 "2016-02-19T11:28:58Z")
Hello! For some reason I cannot send emails through campaigns. I use SendGrid and the mails sent through list email function work well. Also, when clicking on an individual lead and send email, the mail goes through… --- ## [Not redirected after form submission](https://forum.mautic.org/t/not-redirected-after-form-submission/5828)
**Author:** [@dave](https://forum.mautic.org/u/dave)\ **Replies:** 2\ **Last updated:** [February 19, 2016, 11:21am UTC](https://forum.mautic.org/t/not-redirected-after-form-submission/5828 "2016-02-19T11:21:56Z")
I used the Redirect URL function at the form level but it’s not working. Any idea what’s going on? http://kwiekleven.nl/info/kurkuma-e-book-2/ The leads does arrive in the backoffice however. --- ## [Installing Mautic in a subdirectory, getting constant redirect](https://forum.mautic.org/t/installing-mautic-in-a-subdirectory-getting-constant-redirect/5835)
**Author:** [@marek.stopka01](https://forum.mautic.org/u/marek.stopka01)\ **Replies:** 5\ **Last updated:** [February 19, 2016, 9:25am UTC](https://forum.mautic.org/t/installing-mautic-in-a-subdirectory-getting-constant-redirect/5835 "2016-02-19T09:25:50Z")
Hello, I am trying to install Mautic in a subdirectory on https://mautic.perlur.cz/prevencecz/ and https://mautic.perlur.cz/perlurgroup/, however, when I try to open Mautic on those web addresses, I am gettitng redirecte… --- ## [Form - Lead Field - Core Number](https://forum.mautic.org/t/form-lead-field-core-number/5831)
**Author:** [@bluestar](https://forum.mautic.org/u/bluestar)\ **Replies:** 1\ **Last updated:** [February 18, 2016, 8:27pm UTC](https://forum.mautic.org/t/form-lead-field-core-number/5831 "2016-02-18T20:27:29Z")
I have a number of forms to generate lead details, including their contact number using the core number option. Potential leads are inserting an email ID here instead of a contact number and are able to submit the form. … --- ## [Unsubscribe link don't work](https://forum.mautic.org/t/unsubscribe-link-dont-work/5829)
**Author:** [@alanmosko](https://forum.mautic.org/u/alanmosko)\ **Replies:** 1\ **Last updated:** [February 18, 2016, 5:25pm UTC](https://forum.mautic.org/t/unsubscribe-link-dont-work/5829 "2016-02-18T17:25:33Z")
hello, I am creating an email template, and is not working the unsubscribe link in html put as the picture 1 shows, and he even generates the link, but when clicked the link it goes to the page with error 500, as sh… --- ## [Cookie lifetime in mautic](https://forum.mautic.org/t/cookie-lifetime-in-mautic/5825)
**Author:** [@MarcinW](https://forum.mautic.org/u/MarcinW)\ **Replies:** 2\ **Last updated:** [February 18, 2016, 3:59pm UTC](https://forum.mautic.org/t/cookie-lifetime-in-mautic/5825 "2016-02-18T15:59:26Z")
Hello, Are leads tracking by cookie or only IPs? Mautic tracking pixel set just one cookie for anonymous lead and that cookie has session lifetime. Many internet providers set new IP for new connection. I want to follo… --- ## [Help Needed](https://forum.mautic.org/t/help-needed/5811)
**Author:** [@aara](https://forum.mautic.org/u/aara)\ **Replies:** 6\ **Last updated:** [February 18, 2016, 10:41am UTC](https://forum.mautic.org/t/help-needed/5811 "2016-02-18T10:41:59Z")
Hi, Please tell,how to integrate Mautic onto hosting provider? Regards, Aara --- ## [Page URL: Unknown - tracking.gif?](https://forum.mautic.org/t/page-url-unknown-tracking-gif/5806)
**Author:** [@hardy](https://forum.mautic.org/u/hardy)\ **Replies:** 3\ **Last updated:** [February 18, 2016, 7:33am UTC](https://forum.mautic.org/t/page-url-unknown-tracking-gif/5806 "2016-02-18T07:33:25Z")
Hi, I installed Mautic on a sub domain of the URL I like to test Mautic on, http://growthleaps.com. At first it seems to work. When visiting the website, the dashboard shows a visitor. But when opening the hist… [Previous page](https://forum.mautic.org/c/support/8.md?page=294) [Next page](https://forum.mautic.org/c/support/8.md?page=296)