# Product Support
**URL:** https://forum.mautic.org/c/support/8.md?page=296
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**Page:** 297
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## [Leads are not updating in campaign](https://forum.mautic.org/t/leads-are-not-updating-in-campaign/5812)
Hi Team, Loved the application but i had to manually select leads (contacts) individually for any campaign. And even any leads are mapped under any list and i had design any campaign layout using list then also lead…
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## [How does bounce and unsubscribe management work?](https://forum.mautic.org/t/how-does-bounce-and-unsubscribe-management-work/5821)
I’m in the process of setting up bounce and unsubscribe management, and I am curious to know if anyone has both of these features working. I’d like to know how you setup the configuration, and also ask you a few que…
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## [Not able to delete events from builder](https://forum.mautic.org/t/not-able-to-delete-events-from-builder/2693)
After upgrading to 1.2.2, when I insert a new object in the campaign builder (ex. “open email”) I’m not able to delete it anymore (I click the cross but nothing happens). Thank you for any suggestion
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## [Mautic Form - Raw HTML Version?](https://forum.mautic.org/t/mautic-form-raw-html-version/5814)
Hey, I am trying to integrate Mautic with the Optimizepress plugin. Since Mautic is not directly supported via API, I have to create a custom form. For that though, I need the raw html version of my Mautic sign up f…
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## [Is Tracking Pixel integration the best way to move data from GTM to Mautic?](https://forum.mautic.org/t/is-tracking-pixel-integration-the-best-way-to-move-data-from-gtm-to-mautic/5779)
Hi all, We are using Mautic (v 1.2.4) (congrats for the fantastic work!), and we want to integrate information that comes from Google Tag Manager (GTM) to complete lead information. Concretely our use case is: We wa…
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## [How can I integrate Mautic with Squarespace?](https://forum.mautic.org/t/how-can-i-integrate-mautic-with-squarespace/5804)
Hello, I am new to mautic. I installed mautic on amazon ec2 instance and create a user with less roles. but I stuck at one place, I want to know that can I limit number of emails a mautic user can send??
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## [Help with Tracking Gif and Leads](https://forum.mautic.org/t/help-with-tracking-gif-and-leads/5800)
Greetings! So Mautic is set up and is happily tracking anonymous users from my development server and that’s superb. I’m using Drupal 7 and I’m using the module and that all works to an extent. However, I modified the…
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## [Multiple problems with forms](https://forum.mautic.org/t/multiple-problems-with-forms/5794)
Hi, I’ve noticed a few problems with forms and form fields. When I create a form, I have to be really careful about the order of the fields because if I try to change the fields or their order afterwards the f…
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## [Pre-Populate](https://forum.mautic.org/t/pre-populate/5788)
When i create a form and do a form preview and pass email=something@domain.com, it populates it properly in the form. but if I insert this same form in a landing page and to the landing page I pass email=something@domain…
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## [Problem with creating new lead(token rejected)](https://forum.mautic.org/t/problem-with-creating-new-lead-token-rejected/5785)
Hi, I am really frustrated with integarting outh 1a http://develop.fashionlearn.me/allprojectthorughajax now i am getting, {“error”:{“message”:“token\_rejected”,“code”:401}}, could you please check the abo…
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## [Wordpress Plugin-Tracking Pix](https://forum.mautic.org/t/wordpress-plugin-tracking-pix/3455)
I have tried installing mautic locally and I have one hosted. I use Wordpress and have downloaded the plugin. I have been unable to get the tracking pixel to work. My hosted version is ivolleytech.mautic.com. This is…
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## [Problem with creating new lead(parameter\_absent)](https://forum.mautic.org/t/problem-with-creating-new-lead-parameter-absent/6039)
Can anyone please tell me, why i am getting response after while creating a new leads using outh 1a. {“error”:{“message”:“parameter\_absent”,“code”:400}}
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## [Not able to delete an action associated with a form](https://forum.mautic.org/t/not-able-to-delete-an-action-associated-with-a-form/3396)
Not able to delete an older action associated with a form. When I click the delete button, it marks it as RED but does not delete. Please note that I am on paid hosted account. Thank you.
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## [Points (Manage Actions) do not update](https://forum.mautic.org/t/points-manage-actions-do-not-update/3447)
Hi there, Completely new to mautic so my apologies if i do something wrong. I am coming from paid marketing platforms (active campaign) so i do have some experience. I have created a form with : email first …
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## [Problem to create new lead using rest api](https://forum.mautic.org/t/problem-to-create-new-lead-using-rest-api/3463)
I am keep getting {“error”:{“message”:“parameter\_absent”,“code”:400}} i am using outh 1a. curl\_setopt\_array($curl, array( CURLOPT\_RETURNTRANSFER =\> 1, CURLOPT\_URL =\> ‘http://marketing.fashionlearn.com.br/api/l…
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## [Issue subfolder and cron job](https://forum.mautic.org/t/issue-subfolder-and-cron-job/3451)
Hi I’ve a problem to set cron job in my subfolder installation. My installation is www.mydomain.com/Mautic , my site hosting (italian hosting Aruba.it) doesn’t support cron job but only schedule task by url so I would ma…
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## [mautic.ERROR: Fatal: Maximum execution time](https://forum.mautic.org/t/mautic-error-fatal-maximum-execution-time/3452)
If the contact record too, comes memory limit, that we have increased and at the opening contacting crashes. can you help Code: mautic.ERROR: Fatal: Maximum execution time of 600 seconds exceeded - in file /xyz/app/bun…
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## [Unable to send HTML email: PHP Warning](https://forum.mautic.org/t/unable-to-send-html-email-php-warning/3448)
Hi there. New to mautic. Trying to send a custom css/html email created in-house and get the below, copied via the log. FYI, the email displays fine in the public preview URL. \[2016-02-12 17:56:07\] mautic.WARNING…
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## [redirect to mautic from my own jsp application](https://forum.mautic.org/t/redirect-to-mautic-from-my-own-jsp-application/3446)
i have my own apllication jsp and there is one form like mautic login .if the form submited by user it have to redirect to mautic dashbord . is it possible and here my own app login code. \
**Author:** [@ramez\_rafla](https://forum.mautic.org/u/ramez_rafla)\
**Replies:** 3\
**Last updated:** [February 15, 2016, 9:10am UTC](https://forum.mautic.org/t/repated-email-links-not-replaced/3349 "2016-02-15T09:10:59Z")
Hello, We are about to launch our first Mautic email campaign (~100k users) - all is looking good, until we faced this bug: Only the first incidence of a URL gets replaced with the Mautic one (for tracking / re…
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## [Increment a lead custom field(number)](https://forum.mautic.org/t/increment-a-lead-custom-field-number/6048)
Hi, I have a basic question concerning the lead fields. i wonder if it is possible to increment a custom field(number) for a specific user. For example, I create a “my personal points” field with a default value o…
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## [How to automatically remove the leads whose emails are failed to deliver?](https://forum.mautic.org/t/how-to-automatically-remove-the-leads-whose-emails-are-failed-to-deliver/6045)
I have a list of emails. It was collected during the startup of my company most of the emails are valid, but at least, around 100 or more is invalid how to remove automatically those leads from the list or move them to b…
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## [Asana integration?](https://forum.mautic.org/t/asana-integration/3459)
I see Asana integration listed here: https://www.mautic.org/integrations/ However, how do I use it? I’m using Mautic.com (paid), but can’t find anything else about how Asana might tie in. Thanks!
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## [Mautic integration with Sendgrid](https://forum.mautic.org/t/mautic-integration-with-sendgrid/3456)
Hello, I tryed set the sendgrid into the mautic but i’m getting error: http://www.awesomescreenshot.com/image/993716/bb1337c10b2e2d90c770905d12f511d7 Already tryed this option: https://www.mautic.org/community/index…
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## [Merge external data with Mautic via export and import](https://forum.mautic.org/t/merge-external-data-with-mautic-via-export-and-import/3379)
I have some external data that I would like to merge with Mautic. I would like to update the anonymous Mautic leads with company names from the external source, partly because Geo location is not working. Is there a way …
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## [index.php not found](https://forum.mautic.org/t/index-php-not-found/3428)
Hi everyone, I ran into a pretty annoying problem yesterday . I woke up and received a nice email from AWS telling me that my instance was retiring. Lucky for me, I simple stop and start from the instance was enough…
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## [How to validate phone number?](https://forum.mautic.org/t/how-to-validate-phone-number/3429)
Hi, I started with installing Mautic and so far it’s awesome. I need help with this - I created a Lead capture Form with Name, Mobile , Email and a hidden field. The theme ‘Nature’ got the look which I wanted, but here…
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## [Need assistance to Map Contact form to Mautic](https://forum.mautic.org/t/need-assistance-to-map-contact-form-to-mautic/3437)
Hi Team, I’m a newbie and have signed up to Mautic Pro. I followed the step by step instructions to setup my Campaign (Provided by John Linhart), it worked well. (thumbsup) Now, I’m really interested to map our…
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## [Can't open lead record, hanging up](https://forum.mautic.org/t/cant-open-lead-record-hanging-up/3415)
I’m getting the following in the log, while opening a lead record, it hangs up: \_\_CG\_\_MauticPluginBundleEntityPlugin.php’ (include\_path=’.:/usr/share/pear:/usr/share/php’) - in file /var/www/html/mautic/vendor/doct…
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