# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=297 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 298 --- ## [Test or staging systems](https://forum.mautic.org/t/test-or-staging-systems/3423)
**Author:** [@nigelw](https://forum.mautic.org/u/nigelw)\ **Replies:** 1\ **Last updated:** [February 10, 2016, 1:19pm UTC](https://forum.mautic.org/t/test-or-staging-systems/3423 "2016-02-10T13:19:36Z")
Hello, We’re contemplating having a test or ‘staging’ mautic system (possibly related to our staging system for our website content). Our goals would be to test out forms, campaigns and other aspects of mautic … --- ## [Authentication problem with Sugar plugin](https://forum.mautic.org/t/authentication-problem-with-sugar-plugin/2900)
**Author:** [@nigelw](https://forum.mautic.org/u/nigelw)\ **Replies:** 4\ **Last updated:** [February 10, 2016, 12:55pm UTC](https://forum.mautic.org/t/authentication-problem-with-sugar-plugin/2900 "2016-02-10T12:55:37Z")
Hello, Trying to do some first-time mautic setup and I’m having problems with the SugarCRM plugin and authentication. Mautic is 1.2.2 and SugarCRM is 6.5.15. I created a new user ‘sugarmautic’ in our AD backe… --- ## [HTML Email for #1394](https://forum.mautic.org/t/html-email-for-1394/3416)
**Author:** [@ramez\_rafla](https://forum.mautic.org/u/ramez_rafla)\ **Replies:** 2\ **Last updated:** [February 10, 2016, 10:32am UTC](https://forum.mautic.org/t/html-email-for-1394/3416 "2016-02-10T10:32:48Z")
http://temp.zegenie.com/html-email.txt Github issue: https://github.com/mautic/mautic/issues/1394 --- ## [Campaign completely inactive](https://forum.mautic.org/t/campaign-completely-inactive/3410)
**Author:** [@ketnoi24](https://forum.mautic.org/u/ketnoi24)\ **Replies:** 7\ **Last updated:** [February 9, 2016, 3:16pm UTC](https://forum.mautic.org/t/campaign-completely-inactive/3410 "2016-02-09T15:16:28Z")
Hello, I’m trying to setup a campaign of sending mail automatically, but all efforts have almost no effect I’ve tested and my campaign does not send mail as set script Maybe I did something wrong? Please see belo… --- ## [Tracking code does not create leads](https://forum.mautic.org/t/tracking-code-does-not-create-leads/3403)
**Author:** [@xpaz](https://forum.mautic.org/u/xpaz)\ **Replies:** 5\ **Last updated:** [February 8, 2016, 4:10pm UTC](https://forum.mautic.org/t/tracking-code-does-not-create-leads/3403 "2016-02-08T16:10:37Z")
Hi! I am new to Mautic, so it is possibly a silly question, but I cannot get it to create a lead from the tracking code. I understand from the docs that a URL such as this: http://www.logorapid.com/m/mtracking.… --- ## [Install and enable the fileinfo extension](https://forum.mautic.org/t/install-and-enable-the-fileinfo-extension/3398)
**Author:** [@vallef](https://forum.mautic.org/u/vallef)\ **Replies:** 2\ **Last updated:** [February 6, 2016, 9:06am UTC](https://forum.mautic.org/t/install-and-enable-the-fileinfo-extension/3398 "2016-02-06T09:06:46Z")
I tried installing Mautic on my local server (Xampp v 3.2.2.) And the following error appeared: Install and enable the fileinfo extension. How to install this extension and activate it? --- ## [Campaign triggers all leads in lead list](https://forum.mautic.org/t/campaign-triggers-all-leads-in-lead-list/1954)
**Author:** [@azaidi](https://forum.mautic.org/u/azaidi)\ **Replies:** 5\ **Last updated:** [February 5, 2016, 12:43am UTC](https://forum.mautic.org/t/campaign-triggers-all-leads-in-lead-list/1954 "2016-02-05T00:43:38Z")
Hi when i setup a campaign to send say a welcome mail to leads on specified lists,the email is sent to everyone who is already on the list. So if I have 300 existing leads that I imported on to a list and want to setup a… --- ## [Maintaining two instances of Mautic on single server](https://forum.mautic.org/t/maintaining-two-instances-of-mautic-on-single-server/3389)
**Author:** [@ehill](https://forum.mautic.org/u/ehill)\ **Replies:** 1\ **Last updated:** [February 4, 2016, 5:13pm UTC](https://forum.mautic.org/t/maintaining-two-instances-of-mautic-on-single-server/3389 "2016-02-04T17:13:47Z")
We have two instances of Mautic on a single server in AWS. Despite separate database instances we have seen odd behavior which we attribute to how Mautic is handling cookies and Apache global env variables. As a result… --- ## ["Rebuilding leads for campaign 1" Cron Error](https://forum.mautic.org/t/rebuilding-leads-for-campaign-1-cron-error/3352)
**Author:** [@pfgannon](https://forum.mautic.org/u/pfgannon)\ **Replies:** 3\ **Last updated:** [February 4, 2016, 3:35pm UTC](https://forum.mautic.org/t/rebuilding-leads-for-campaign-1-cron-error/3352 "2016-02-04T15:35:37Z")
Hey all, love the product so far. Excited to really make use of it. Everything seems to be working, EXCEPT I’m getting this error from one of my cron jobs. This is the full text of the cron notification email I’m ge… --- ## [Database connection error (code #7)](https://forum.mautic.org/t/database-connection-error-code-7/3387)
**Author:** [@danbeall](https://forum.mautic.org/u/danbeall)\ **Replies:** 1\ **Last updated:** [February 4, 2016, 2:55pm UTC](https://forum.mautic.org/t/database-connection-error-code-7/3387 "2016-02-04T14:55:03Z")
We can connect to the database through pgadmin, ping it through ssh, connect to ftp, website works fine etc just mautic can’t communicate with the database. PHP 5.5.9 Ubuntu SErver 14.04.1 Apache 2.4.7 Mautic … --- ## [Slow performance on Azure](https://forum.mautic.org/t/slow-performance-on-azure/3380)
**Author:** [@oriolqc](https://forum.mautic.org/u/oriolqc)\ **Replies:** 3\ **Last updated:** [February 4, 2016, 10:36am UTC](https://forum.mautic.org/t/slow-performance-on-azure/3380 "2016-02-04T10:36:06Z")
I have successfully installed Mautic on Azure Websites. I have created the rules for IIS as well. Everything is fine, but the performance. It really takes long (10-30 seconds) to load each page. I’m almost sure it’s a pr… --- ## [Tag editing](https://forum.mautic.org/t/tag-editing/3383)
**Author:** [@ehill](https://forum.mautic.org/u/ehill)\ **Replies:** 2\ **Last updated:** [February 4, 2016, 9:29am UTC](https://forum.mautic.org/t/tag-editing/3383 "2016-02-04T09:29:36Z")
is it possible to directly edit tags. we have gone to a user’s profile and do not see a tag field. how is this done? --- ## [{webview\_url}](https://forum.mautic.org/t/webview-url/3134)
**Author:** [@balkee](https://forum.mautic.org/u/balkee)\ **Replies:** 5\ **Last updated:** [February 2, 2016, 11:36pm UTC](https://forum.mautic.org/t/webview-url/3134 "2016-02-02T23:36:40Z")
It works well… and I’d like to use it to share the url on social nets. But, {webview\_url} is not resolving; in the links, it remains as “{webview\_url}”. Questions: When does the assignment of a specific referenc… --- ## [How Do I Change The Name Of My Database?](https://forum.mautic.org/t/how-do-i-change-the-name-of-my-database/3366)
**Author:** [@\_alphaville](https://forum.mautic.org/u/_alphaville)\ **Replies:** 2\ **Last updated:** [February 1, 2016, 6:08pm UTC](https://forum.mautic.org/t/how-do-i-change-the-name-of-my-database/3366 "2016-02-01T18:08:14Z")
I used a 1-click software to install and it gave me a db and db user name I’d like to change. However, I’ve noticed that renaming these in cPanel will result in an error when you try to access the site. Is there a safe … --- ## [Lead Report](https://forum.mautic.org/t/lead-report/3362)
**Author:** [@healthstatus](https://forum.mautic.org/u/healthstatus)\ **Replies:** 2\ **Last updated:** [February 1, 2016, 6:07pm UTC](https://forum.mautic.org/t/lead-report/3362 "2016-02-01T18:07:06Z")
Is there a way to get a count of leads that were collected over a period of time and by what method? --- ## [The problem of integration with social networks](https://forum.mautic.org/t/the-problem-of-integration-with-social-networks/3359)
**Author:** [@Svet\_Zitrka](https://forum.mautic.org/u/Svet_Zitrka)\ **Replies:** 2\ **Last updated:** [February 1, 2016, 6:01pm UTC](https://forum.mautic.org/t/the-problem-of-integration-with-social-networks/3359 "2016-02-01T18:01:43Z")
When attempting to set social networks in the error log an error Code: \[2016-01-31 11:45:32\] mautic.WARNING: PHP Warning: mcrypt\_decrypt(): Key of size 5 not supported by this algorithm. Only keys of sizes 16, 24 or 32… --- ## [Cron Jobs - How Often Should They Run?](https://forum.mautic.org/t/cron-jobs-how-often-should-they-run/3364)
**Author:** [@\_alphaville](https://forum.mautic.org/u/_alphaville)\ **Replies:** 3\ **Last updated:** [February 1, 2016, 5:55pm UTC](https://forum.mautic.org/t/cron-jobs-how-often-should-they-run/3364 "2016-02-01T17:55:07Z")
I’m looking at the Getting Started guide: https://www.mautic.org/getting-started/ to create my cron jobs but it doesn’t say how often they are to run. What do we put for common settings for hour, day, week, etc? … --- ## [Leads not getting added to campaigns automatically](https://forum.mautic.org/t/leads-not-getting-added-to-campaigns-automatically/3357)
**Author:** [@jm05](https://forum.mautic.org/u/jm05)\ **Replies:** 2\ **Last updated:** [February 1, 2016, 5:54pm UTC](https://forum.mautic.org/t/leads-not-getting-added-to-campaigns-automatically/3357 "2016-02-01T17:54:30Z")
Hi, Mautic was working perfectly well for me a few days ago. Really appreciate the effort you guys have put into building it. I am not sure what went wrong, but now leads are not getting added to the campaign… --- ## [The page isn't redirecting properly](https://forum.mautic.org/t/the-page-isnt-redirecting-properly/3329)
**Author:** [@bruce2000](https://forum.mautic.org/u/bruce2000)\ **Replies:** 3\ **Last updated:** [February 1, 2016, 2:32pm UTC](https://forum.mautic.org/t/the-page-isnt-redirecting-properly/3329 "2016-02-01T14:32:58Z")
After trying to upgrade to 1.2.4 I can’t login/load mautic in the browser and all the error messages are orientated around “The page isn’t redirecting properly”. I’m wondering if the culprit is Cloudflare/.htacess and/or… --- ## [Campaign Problem](https://forum.mautic.org/t/campaign-problem/3331)
**Author:** [@monclarthunder](https://forum.mautic.org/u/monclarthunder)\ **Replies:** 2\ **Last updated:** [February 1, 2016, 11:39am UTC](https://forum.mautic.org/t/campaign-problem/3331 "2016-02-01T11:39:14Z")
Hi, I just upgraded to 1.2.4. I cannot seem to create a campaign. I create the campaign using campaign builder. I name the campaign and press ‘save & close’ or ‘Apply" and the the boxes simply ‘grey out’ and nothing… --- ## [Unable to view/get leads on Mautic on Ubuntu 14.04](https://forum.mautic.org/t/unable-to-view-get-leads-on-mautic-on-ubuntu-14-04/3327)
**Author:** [@suhas.dixit](https://forum.mautic.org/u/suhas.dixit)\ **Replies:** 2\ **Last updated:** [February 1, 2016, 11:16am UTC](https://forum.mautic.org/t/unable-to-view-get-leads-on-mautic-on-ubuntu-14-04/3327 "2016-02-01T11:16:03Z")
Hi, I have installed Mautic on my ubuntu (14.04 LTS) it installed successfully, but I am unbale to view/get leads. Could anyone help me. My php version is 5.5.9 --- ## [Recent update causes too many redirects](https://forum.mautic.org/t/recent-update-causes-too-many-redirects/3323)
**Author:** [@gastonteladoc](https://forum.mautic.org/u/gastonteladoc)\ **Replies:** 2\ **Last updated:** [February 1, 2016, 11:15am UTC](https://forum.mautic.org/t/recent-update-causes-too-many-redirects/3323 "2016-02-01T11:15:03Z")
After updating to Version 1.2.4 main page responds back with Apache Error too many redirects. No changes were made prior to that issue happening on the box. I researched the issue and enabled rewrite logging to attempt … --- ## [Landing page url](https://forum.mautic.org/t/landing-page-url/3332)
**Author:** [@Filippo](https://forum.mautic.org/u/Filippo)\ **Replies:** 4\ **Last updated:** [February 1, 2016, 9:38am UTC](https://forum.mautic.org/t/landing-page-url/3332 "2016-02-01T09:38:10Z")
Hi every body, I have the following issue after the latest update: With my previus version of Mautic (1.2.0) I did some landing page wich was accessible with a “Page URL” like this: http://www.mywebsite.com/m/my-land… --- ## [HubSpot App - v1.2.4 - Internal Error](https://forum.mautic.org/t/hubspot-app-v1-2-4-internal-error/3310)
**Author:** [@Cyanstar](https://forum.mautic.org/u/Cyanstar)\ **Replies:** 11\ **Last updated:** [January 31, 2016, 3:53pm UTC](https://forum.mautic.org/t/hubspot-app-v1-2-4-internal-error/3310 "2016-01-31T15:53:37Z")
Hi Guys, I updated to version 1.2.4 earlier today and it has broken the HubSpot App / Plugin for me. I’m now receiving the below error when opening the plugin. Not sure if this is affecting anyone else. … --- ## [Change field from text to lookup](https://forum.mautic.org/t/change-field-from-text-to-lookup/3354)
**Author:** [@ramez\_rafla](https://forum.mautic.org/u/ramez_rafla)\ **Replies:** 1\ **Last updated:** [January 30, 2016, 7:10pm UTC](https://forum.mautic.org/t/change-field-from-text-to-lookup/3354 "2016-01-30T19:10:12Z")
Is there an easy way to change a field from text to lookup? Right now field types get frozen once created. Even an SQL query (or its foundation) would suffice. Thanks! --- ## [Email builder](https://forum.mautic.org/t/email-builder/3343)
**Author:** [@jcolome](https://forum.mautic.org/u/jcolome)\ **Replies:** 3\ **Last updated:** [January 29, 2016, 1:02pm UTC](https://forum.mautic.org/t/email-builder/3343 "2016-01-29T13:02:33Z")
So what happened to email builder ? Maybe I’m watching an old video but i don’t see that option in email. Thanks --- ## [Permission class not found for plugin](https://forum.mautic.org/t/permission-class-not-found-for-plugin/3170)
**Author:** [@developer](https://forum.mautic.org/u/developer)\ **Replies:** 5\ **Last updated:** [January 29, 2016, 12:51pm UTC](https://forum.mautic.org/t/permission-class-not-found-for-plugin/3170 "2016-01-29T12:51:10Z")
Hello All, I am using this code in my controller. Code: $permissions = $this-\>factory-\>getSecurity()-\>isGranted(array( 'feedman:feed:create', ), "RETURN\_ARRAY"); which is generating this error… --- ## [CKeditor Plugins](https://forum.mautic.org/t/ckeditor-plugins/3339)
**Author:** [@balkee](https://forum.mautic.org/u/balkee)\ **Replies:** 2\ **Last updated:** [January 28, 2016, 11:11pm UTC](https://forum.mautic.org/t/ckeditor-plugins/3339 "2016-01-28T23:11:34Z")
I’m adding plugins to CKeditor, are there any mautic-related steps to follow? Any limitations as to which features might not work? I don’t see the features after adding (and modifying the extraplugins in the config.js… --- ## [Hey Allen](https://forum.mautic.org/t/hey-allen/3345)
**Author:** [@ZellaTech](https://forum.mautic.org/u/ZellaTech)\ **Replies:** 1\ **Last updated:** [January 28, 2016, 5:34pm UTC](https://forum.mautic.org/t/hey-allen/3345 "2016-01-28T17:34:57Z")
Will you be able to help me with the bounce email issue? I’m willing to pay, I just need this fixed asap. --- ## [Email Unsubscribe Button](https://forum.mautic.org/t/email-unsubscribe-button/3284)
**Author:** [@Jocelyn](https://forum.mautic.org/u/Jocelyn)\ **Replies:** 4\ **Last updated:** [January 28, 2016, 12:10pm UTC](https://forum.mautic.org/t/email-unsubscribe-button/3284 "2016-01-28T12:10:18Z")
Hi, I’m sending out e-blasts via Mautic. I inserted a unsubscribe button at the bottom of the email, does the lead who unsubscribed get put in to a separate list so that he/she is not sent emails in the future? I w… [Previous page](https://forum.mautic.org/c/support/8.md?page=296) [Next page](https://forum.mautic.org/c/support/8.md?page=298)