# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=3 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 4 --- ## [Possible Mautic M6 → M6 and M6 → M7 Upgrade Issue Related to Database Table Prefixes](https://forum.mautic.org/t/possible-mautic-m6-m6-and-m6-m7-upgrade-issue-related-to-database-table-prefixes/37472)
**Author:** [@andrew\_c3](https://forum.mautic.org/u/andrew_c3)\ **Replies:** 0\ **Last updated:** [March 11, 2026, 10:21am UTC](https://forum.mautic.org/t/possible-mautic-m6-m6-and-m6-m7-upgrade-issue-related-to-database-table-prefixes/37472 "2026-03-11T10:21:35Z")
Hello, Can I ask everyone in the community who has experienced Mautic upgrade errors—particularly when trying to upgrade M6 from one minor version to another or from M6 to M7 ? If you’ve struggled with the upgrade, cou… --- ## [Mautic 7.0.1 works on my side](https://forum.mautic.org/t/mautic-7-0-1-works-on-my-side/37423)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 11\ **Last updated:** [March 11, 2026, 10:05am UTC](https://forum.mautic.org/t/mautic-7-0-1-works-on-my-side/37423 "2026-03-11T10:05:59Z")
I updatet to from Mautic 6.0.7 to 7.0.1 and on my first view. all is working. Thank all for their work. How updated: Log in via the command line, and change directory to the Mautic directory using the command: cd /y… --- ## [Mautic 7 installation error: “The directory must be writable” (PHP 8.4) – Missing var/logs folder](https://forum.mautic.org/t/mautic-7-installation-error-the-directory-must-be-writable-php-8-4-missing-var-logs-folder/37453)
**Author:** [@alexrm1x](https://forum.mautic.org/u/alexrm1x)\ **Replies:** 3\ **Last updated:** [March 10, 2026, 4:58am UTC](https://forum.mautic.org/t/mautic-7-installation-error-the-directory-must-be-writable-php-8-4-missing-var-logs-folder/37453 "2026-03-10T04:58:18Z")
Your software My Mautic version is: 7x My PHP version is: 8.4 My Database type and version is: Your problem My problem is: While installing Mautic 7 using the recommended Composer method with PHP 8.4, the installer… --- ## [Installation issue with mautic on cPanel](https://forum.mautic.org/t/installation-issue-with-mautic-on-cpanel/37421)
**Author:** [@sabirboi04](https://forum.mautic.org/u/sabirboi04)\ **Replies:** 4\ **Last updated:** [March 7, 2026, 7:50pm UTC](https://forum.mautic.org/t/installation-issue-with-mautic-on-cpanel/37421 "2026-03-07T19:50:26Z")
Your software My Mautic version is: My PHP version is: My Database type and version is: Your problem My problem is: I’m not able to install on my server as its require to have at least database MySQL 5.7 and i’ve M… --- ## [How can check and connect mautic database connection?](https://forum.mautic.org/t/how-can-check-and-connect-mautic-database-connection/37452)
**Author:** [@alexbs](https://forum.mautic.org/u/alexbs)\ **Replies:** 1\ **Last updated:** [March 7, 2026, 7:12pm UTC](https://forum.mautic.org/t/how-can-check-and-connect-mautic-database-connection/37452 "2026-03-07T19:12:33Z")
Description: After configuring and starting up the one mautic docker image (mautic:7.0.1-20260303-apache) to run as mautic-web and setting up mariadb docker instance with an user with all rights on the created database a… --- ## [Email campaign not tracking opens](https://forum.mautic.org/t/email-campaign-not-tracking-opens/35956)
**Author:** [@christophe9880](https://forum.mautic.org/u/christophe9880)\ **Replies:** 5\ **Last updated:** [March 5, 2026, 6:24am UTC](https://forum.mautic.org/t/email-campaign-not-tracking-opens/35956 "2026-03-05T06:24:19Z")
We are using Mautic 6.02 but when sending mails, we do not see who opened an email. Somebody else facing the same issue? Version: v6.0.2 --- ## [Web-based Upgrade](https://forum.mautic.org/t/web-based-upgrade/37323)
**Author:** [@izquierda74](https://forum.mautic.org/u/izquierda74)\ **Replies:** 4\ **Last updated:** [February 26, 2026, 11:47am UTC](https://forum.mautic.org/t/web-based-upgrade/37323 "2026-02-26T11:47:26Z")
Your software My Mautic version is: 6.0.7 My PHP version is: 8.3 I installed Mautic via: command line I got a notice that version 7 is available for upgrading. I was able to puzzle through the initial install and hav… --- ## [Countdown](https://forum.mautic.org/t/countdown/37427)
**Author:** [@zwf](https://forum.mautic.org/u/zwf)\ **Replies:** 0\ **Last updated:** [February 25, 2026, 2:58pm UTC](https://forum.mautic.org/t/countdown/37427 "2026-02-25T14:58:41Z")
Your software My Mautic version is: v6.0.7 Hello, I see that the countdown block is available in the landing page builder. Is it possiblee to define a specific date ? I can’t find much in the documentation or vid… --- ## [Segment grows but sending is stuck on september](https://forum.mautic.org/t/segment-grows-but-sending-is-stuck-on-september/37396)
**Author:** [@ggrey](https://forum.mautic.org/u/ggrey)\ **Replies:** 1\ **Last updated:** [February 20, 2026, 2:46pm UTC](https://forum.mautic.org/t/segment-grows-but-sending-is-stuck-on-september/37396 "2026-02-20T14:46:40Z")
Your software My Mautic version is: 6.0.6 My PHP version is: 8.1 My Database type and version is: 11.2.6-MariaDB-ubu2204 Your problem My problem is: Hi, I have noticed that since upgrading to v6 from 5 back in sept… --- ## [Mautic 6.0.6 import process very slow](https://forum.mautic.org/t/mautic-6-0-6-import-process-very-slow/37377)
**Author:** [@shyamalm](https://forum.mautic.org/u/shyamalm)\ **Replies:** 1\ **Last updated:** [February 20, 2026, 2:37pm UTC](https://forum.mautic.org/t/mautic-6-0-6-import-process-very-slow/37377 "2026-02-20T14:37:05Z")
I am trying to import 10lac record via cli in a batch like 50k in fresh installed mautic version 6.0.6 inially it speed was 7 per sec but after import 1lac data now speed is gradually reducing it is now 3 per sec . It s… --- ## [Invalid login. Please verify credentials. / Microsoft Entra / Azure](https://forum.mautic.org/t/invalid-login-please-verify-credentials-microsoft-entra-azure/36204)
**Author:** [@graveyardenth](https://forum.mautic.org/u/graveyardenth)\ **Replies:** 1\ **Last updated:** [February 19, 2026, 11:03am UTC](https://forum.mautic.org/t/invalid-login-please-verify-credentials-microsoft-entra-azure/36204 "2026-02-19T11:03:27Z")
Your software My Mautic version is: My PHP version is: 8.2.26 My Database type and version is: 8.0.42-0ubuntu0.22.04.1 - using MySQL Your problem My problem is: Getting error Invalid login. Please verify credential… --- ## [Azure AD Saml SSO not working](https://forum.mautic.org/t/azure-ad-saml-sso-not-working/31999)
**Author:** [@emmanu](https://forum.mautic.org/u/emmanu)\ **Replies:** 1\ **Last updated:** [February 19, 2026, 11:01am UTC](https://forum.mautic.org/t/azure-ad-saml-sso-not-working/31999 "2026-02-19T11:01:22Z")
Your software My Mautic version is: 5.0.4 My PHP version is: 8.1 My Database type and version is: MariaDB 10.6 Your problem My problem is: I configured SAML for Azure AD setup, following this post and the documenta… --- ## [New Install, Broken DB](https://forum.mautic.org/t/new-install-broken-db/37373)
**Author:** [@tyler\_h](https://forum.mautic.org/u/tyler_h)\ **Replies:** 2\ **Last updated:** [February 19, 2026, 4:24am UTC](https://forum.mautic.org/t/new-install-broken-db/37373 "2026-02-19T04:24:08Z")
Your software My Mautic version is: 7.0.0 My PHP version is: 8.3.30 My Database type and version is: Whatever is default I installed Mautic via: Docker compose docker-mautic/examples/basic/docker-compose.yml Your p… --- ## [Unable to Search DNC contact](https://forum.mautic.org/t/unable-to-search-dnc-contact/37394)
**Author:** [@shyamalm](https://forum.mautic.org/u/shyamalm)\ **Replies:** 0\ **Last updated:** [February 18, 2026, 1:43pm UTC](https://forum.mautic.org/t/unable-to-search-dnc-contact/37394 "2026-02-18T13:43:40Z")
Your software My Mautic version is: 6.0.6 My PHP version is: 8.3 My Database type and version is: mysql Your problem My problem is: I am unable to search DNC contact using API endpoint GET /api/contacts?search=is:dn… --- ## [How to Determine the Optimal Number of Messenger Workers in Mautic for Maximum SMTP Sending Speed Without Overloading the Server?](https://forum.mautic.org/t/how-to-determine-the-optimal-number-of-messenger-workers-in-mautic-for-maximum-smtp-sending-speed-without-overloading-the-server/37393)
**Author:** [@gandhi](https://forum.mautic.org/u/gandhi)\ **Replies:** 0\ **Last updated:** [February 18, 2026, 1:41pm UTC](https://forum.mautic.org/t/how-to-determine-the-optimal-number-of-messenger-workers-in-mautic-for-maximum-smtp-sending-speed-without-overloading-the-server/37393 "2026-02-18T13:41:00Z")
Your software My Mautic version is: 5.0.4 My PHP version is: 8.1 Your problem My problem is:To increase SMTP email sending speed, we configured the queue system and started multiple Messenger workers using the follow… --- ## [Mautic 5 Slow Email Sending – 25k Contacts via Custom SMTP Taking Too Long](https://forum.mautic.org/t/mautic-5-slow-email-sending-25k-contacts-via-custom-smtp-taking-too-long/37360)
**Author:** [@gandhi](https://forum.mautic.org/u/gandhi)\ **Replies:** 2\ **Last updated:** [February 18, 2026, 1:27pm UTC](https://forum.mautic.org/t/mautic-5-slow-email-sending-25k-contacts-via-custom-smtp-taking-too-long/37360 "2026-02-18T13:27:03Z")
Your software My Mautic version is:5.0.4 My PHP version is:8.2 My Database type and version is:MySQL SMTP : Custom SMTP (KumoMTA) Your problem My problem is: I configured a custom SMTP (KumoMTA) with Mautic and la… --- ## [Mautic 6.0.6 webhook not executing](https://forum.mautic.org/t/mautic-6-0-6-webhook-not-executing/37352)
**Author:** [@shyamalm](https://forum.mautic.org/u/shyamalm)\ **Replies:** 3\ **Last updated:** [February 16, 2026, 2:44pm UTC](https://forum.mautic.org/t/mautic-6-0-6-webhook-not-executing/37352 "2026-02-16T14:44:30Z")
Your software My Mautic version is: 6.0.6 My PHP version is: 8.3 My Database type and version is: Mysql Your problem My problem is: Webhook url not exceuting on email open event, I was tried to send payload using ‘S… --- ## [6.0.4 - Emails Not Sending](https://forum.mautic.org/t/6-0-4-emails-not-sending/36328)
**Author:** [@tyler\_h](https://forum.mautic.org/u/tyler_h)\ **Replies:** 11\ **Last updated:** [February 16, 2026, 12:08pm UTC](https://forum.mautic.org/t/6-0-4-emails-not-sending/36328 "2026-02-16T12:08:27Z")
First time mautic user here, trying to test my campaign. Under configuration, I have setup my IMAP mail server setup as my default Mailbox, I click the test button and am given a success message. A test user for a camp… --- ## [Mautic 7.0.0 API Support - Broken? (Auth OK, then 500)](https://forum.mautic.org/t/mautic-7-0-0-api-support-broken-auth-ok-then-500/37316)
**Author:** [@chri.s](https://forum.mautic.org/u/chri.s)\ **Replies:** 8\ **Last updated:** [February 9, 2026, 6:22pm UTC](https://forum.mautic.org/t/mautic-7-0-0-api-support-broken-auth-ok-then-500/37316 "2026-02-09T18:22:24Z")
nginx, mariadb usw My Mautic version is: 7.0.0 My PHP version is: 8.3.30 My Database type and version is: 11.3.2-MariaDB-1:11.3.2+maria~deb11 Your problem My problem is: I can obviously auth against the Mautic API (… --- ## [How to configure mautic 6.0.5 to use doctrine queues](https://forum.mautic.org/t/how-to-configure-mautic-6-0-5-to-use-doctrine-queues/37309)
**Author:** [@strma](https://forum.mautic.org/u/strma)\ **Replies:** 4\ **Last updated:** [February 9, 2026, 4:19pm UTC](https://forum.mautic.org/t/how-to-configure-mautic-6-0-5-to-use-doctrine-queues/37309 "2026-02-09T16:19:48Z")
Your software My Mautic version is: 6.0.5 My PHP version is: 8.3 My Database type and version is: MariaDB 11.8.3 Current Status I am currently using the “sync” scheme for sending e-mails directly to my SMTP service … --- ## [How to correct update from 6.0.7](https://forum.mautic.org/t/how-to-correct-update-from-6-0-7/37313)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 1\ **Last updated:** [February 6, 2026, 12:17pm UTC](https://forum.mautic.org/t/how-to-correct-update-from-6-0-7/37313 "2026-02-06T12:17:37Z")
My system: Ubuntu 24.04 server - Apache - Mautic 8.3.6 normal installation (no composer or anything special). How is the correct way to update via ssh - normal standard server without any tweaks. Mautic is here instal… --- ## [After update to 7.0.0 can't access my e-mails - error 500 comes!](https://forum.mautic.org/t/after-update-to-7-0-0-cant-access-my-e-mails-error-500-comes/37228)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 22\ **Last updated:** [February 6, 2026, 10:05am UTC](https://forum.mautic.org/t/after-update-to-7-0-0-cant-access-my-e-mails-error-500-comes/37228 "2026-02-06T10:05:52Z")
Your software My Mautic version is: 7.0.0 My PHP version is: 8.3.6 My Database type and version is:10.11.13 I installed Mautic via: Zip - Updated via php bin/console mautic:update:find and following commands. Your p… --- ## [How to Access UTMs, to see them and to connect to Zapier](https://forum.mautic.org/t/how-to-access-utms-to-see-them-and-to-connect-to-zapier/37310)
**Author:** [@z-man](https://forum.mautic.org/u/z-man)\ **Replies:** 0\ **Last updated:** [February 5, 2026, 8:00pm UTC](https://forum.mautic.org/t/how-to-access-utms-to-see-them-and-to-connect-to-zapier/37310 "2026-02-05T20:00:00Z")
Your software My Mautic version is: 7 My PHP version is: 8.2 My Database type and version is: marizdb 11 I installed Mautic via: Zip / Composer / Docker / etc Your problem My problem is: How can I see UTM params a… --- ## [Tutorial for installation on EC2?](https://forum.mautic.org/t/tutorial-for-installation-on-ec2/37290)
**Author:** [@waldgeist](https://forum.mautic.org/u/waldgeist)\ **Replies:** 6\ **Last updated:** [February 4, 2026, 4:58pm UTC](https://forum.mautic.org/t/tutorial-for-installation-on-ec2/37290 "2026-02-04T16:58:55Z")
Hi community, we currently run a super outdated Mautic version (3.1.2) on a Bitnami stack hosted on EC2. It worked fine until recently, when we got more emails to send out and stumbled upon issues with our disk space be… --- ## [Mautic E-Mail Spool Queue: How to prevent it from filling the whole disk?](https://forum.mautic.org/t/mautic-e-mail-spool-queue-how-to-prevent-it-from-filling-the-whole-disk/36831)
**Author:** [@waldgeist](https://forum.mautic.org/u/waldgeist)\ **Replies:** 9\ **Last updated:** [February 4, 2026, 2:02pm UTC](https://forum.mautic.org/t/mautic-e-mail-spool-queue-how-to-prevent-it-from-filling-the-whole-disk/36831 "2026-02-04T14:02:37Z")
Hi Mautic Community, we’ve been using Mautic for many years now and it became a valued part of our infrastructure. Couldn’t praise it more! We still use it on an old Bitnami instance in combination with SES. Recently, … --- ## [Grapesjs giving 404 error - incorrect file path referenced](https://forum.mautic.org/t/grapesjs-giving-404-error-incorrect-file-path-referenced/37300)
**Author:** [@lwdeddie](https://forum.mautic.org/u/lwdeddie)\ **Replies:** 0\ **Last updated:** [February 4, 2026, 10:40am UTC](https://forum.mautic.org/t/grapesjs-giving-404-error-incorrect-file-path-referenced/37300 "2026-02-04T10:40:26Z")
Your software My Mautic version is: 6.0.7 My PHP version is: 8.1.34 My Database type and version is: pdo\_mysql 8.0.45 Your problem: My grapesjs is giving me a 404 when attempting to upload images. I have a fresh mau… --- ## [Image upload problem in template](https://forum.mautic.org/t/image-upload-problem-in-template/34606)
**Author:** [@maxarch003](https://forum.mautic.org/u/maxarch003)\ **Replies:** 9\ **Last updated:** [February 4, 2026, 10:24am UTC](https://forum.mautic.org/t/image-upload-problem-in-template/34606 "2026-02-04T10:24:27Z")
Your software My Mautic version is: 5.2.1 PHP Version 8.2.26 My Database type and version is: 10.6.19-MariaDB-cll-lve It’s a new installation via one-click Softaculous, set up in a subdomain folder: /main domain/sub… --- ## [Restarting a campaign by re-entering an existing contact](https://forum.mautic.org/t/restarting-a-campaign-by-re-entering-an-existing-contact/37286)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 3\ **Last updated:** [February 3, 2026, 11:32am UTC](https://forum.mautic.org/t/restarting-a-campaign-by-re-entering-an-existing-contact/37286 "2026-02-03T11:32:36Z")
Your software My Mautic version is: 6.0.7 My PHP version is: 8.3.6 I have several forms for product campaigns: A new customer is entered in a form to produkt A, after that, the product tag is added and the contact is … --- ## [Faster way to update contacts in a segment](https://forum.mautic.org/t/faster-way-to-update-contacts-in-a-segment/37267)
**Author:** [@jodywhitesides](https://forum.mautic.org/u/jodywhitesides)\ **Replies:** 0\ **Last updated:** [February 2, 2026, 2:13am UTC](https://forum.mautic.org/t/faster-way-to-update-contacts-in-a-segment/37267 "2026-02-02T02:13:09Z")
Your software My Mautic version is: 5.2.7 My PHP version is: 8.2.29 My Database type and version is: MariaDB Operator Your problem My problem is: I’m attempting to update 4 Mautic fields in a segment. However, when … --- ## [Complex Marketing Automation, Contact Segmentation, and Dynamic Content Challenges for a Restaurant Menu Website Using Mautic](https://forum.mautic.org/t/complex-marketing-automation-contact-segmentation-and-dynamic-content-challenges-for-a-restaurant-menu-website-using-mautic/37236)
**Author:** [@joephill32](https://forum.mautic.org/u/joephill32)\ **Replies:** 2\ **Last updated:** [February 1, 2026, 2:34pm UTC](https://forum.mautic.org/t/complex-marketing-automation-contact-segmentation-and-dynamic-content-challenges-for-a-restaurant-menu-website-using-mautic/37236 "2026-02-01T14:34:12Z")
I am currently developing a dynamic restaurant menu website that integrates with Mautic for marketing automation, email campaigns, and user engagement tracking. The site allows visitors to browse categories, view items w… [Previous page](https://forum.mautic.org/c/support/8.md?page=2) [Next page](https://forum.mautic.org/c/support/8.md?page=4)