# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=30 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 31 --- ## [Parsing AWS SNS messages on Mautic](https://forum.mautic.org/t/parsing-aws-sns-messages-on-mautic/33192)
**Author:** [@jgomes\_87](https://forum.mautic.org/u/jgomes_87)\ **Replies:** 4\ **Last updated:** [August 23, 2024, 6:22am UTC](https://forum.mautic.org/t/parsing-aws-sns-messages-on-mautic/33192 "2024-08-23T06:22:14Z")
Your software My Mautic version is: 5.1.0 Using AWS SES and SNS Using the plugin https://github.com/pabloveintimilla/mautic-amazon-ses Your problem Using this plugin, I’m trying to parse the payload that comes from a… --- ## [Trouble adding SES plugin to a Dockerfile (so I can build my own image)](https://forum.mautic.org/t/trouble-adding-ses-plugin-to-a-dockerfile-so-i-can-build-my-own-image/32046)
**Author:** [@scornflake](https://forum.mautic.org/u/scornflake)\ **Replies:** 6\ **Last updated:** [August 22, 2024, 3:29pm UTC](https://forum.mautic.org/t/trouble-adding-ses-plugin-to-a-dockerfile-so-i-can-build-my-own-image/32046 "2024-08-22T15:29:47Z")
Your software My Mautic version is: 5.0.4 My PHP version is: 8.1 My Database type and version is: 8.0 mysql Im trying to build my own docker images, since it appears you cannot install the Amazon SES plugin from the… --- ## [Batch creation of contacts via API is slow](https://forum.mautic.org/t/batch-creation-of-contacts-via-api-is-slow/33206)
**Author:** [@ilkkao](https://forum.mautic.org/u/ilkkao)\ **Replies:** 2\ **Last updated:** [August 22, 2024, 3:05pm UTC](https://forum.mautic.org/t/batch-creation-of-contacts-via-api-is-slow/33206 "2024-08-22T15:05:23Z")
Your software My Mautic version is: 5.1.0 My PHP version is: 8.1.29 My Database type and version is: mysql 8.0 Your problem My problem is: Now after switching to Mautic 5 (clean install) I have to do a full contac… --- ## [Problem with bouncing emails](https://forum.mautic.org/t/problem-with-bouncing-emails/33201)
**Author:** [@martinc](https://forum.mautic.org/u/martinc)\ **Replies:** 0\ **Last updated:** [August 22, 2024, 8:22am UTC](https://forum.mautic.org/t/problem-with-bouncing-emails/33201 "2024-08-22T08:22:29Z")
Your software My Mautic version is: 5 My PHP version is: 8.1 My Database type and version is: Mysql 8.0 I have installed mautic on Server A and emails are on Server B. I have configured bouncing email in config → ema… --- ## [Webhooks retry?](https://forum.mautic.org/t/webhooks-retry/33170)
**Author:** [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Replies:** 2\ **Last updated:** [August 21, 2024, 8:49am UTC](https://forum.mautic.org/t/webhooks-retry/33170 "2024-08-21T08:49:19Z")
When Mautic submits a webhook - e.g. for a submitted form - will it retry if the first try fails? --- ## [mautic.ERROR: CAMPAIGN: An exception occurred while executing 'REPLACE INTO](https://forum.mautic.org/t/mautic-error-campaign-an-exception-occurred-while-executing-replace-into/33190)
**Author:** [@bunce69](https://forum.mautic.org/u/bunce69)\ **Replies:** 0\ **Last updated:** [August 21, 2024, 8:20am UTC](https://forum.mautic.org/t/mautic-error-campaign-an-exception-occurred-while-executing-replace-into/33190 "2024-08-21T08:20:32Z")
Your software My Mautic version is: 4.4.10 My PHP version is: 7.4.33 My Database type and version is: 8.0.39 Your problem My problem is: You have an error in your SQL syntax; check the manual that corresponds to yo… --- ## [Tracking pixel 403 Fixed by Disable Cloudflare Email Address Obfuscation](https://forum.mautic.org/t/tracking-pixel-403-fixed-by-disable-cloudflare-email-address-obfuscation/33188)
**Author:** [@weasam](https://forum.mautic.org/u/weasam)\ **Replies:** 0\ **Last updated:** [August 21, 2024, 2:56am UTC](https://forum.mautic.org/t/tracking-pixel-403-fixed-by-disable-cloudflare-email-address-obfuscation/33188 "2024-08-21T02:56:45Z")
Note of for fix tracking pixel get error 403 Hope this could help others get some ideas what is happing in your instance Your software My Mautic version is: Mautic 5.1.0 My PHP version is: 8.1 My Database type and v… --- ## [High CPU on mautic:campaigns:update cron](https://forum.mautic.org/t/high-cpu-on-mauticupdate-cron/33120)
**Author:** [@yochay11](https://forum.mautic.org/u/yochay11)\ **Replies:** 12\ **Last updated:** [August 20, 2024, 6:12pm UTC](https://forum.mautic.org/t/high-cpu-on-mauticupdate-cron/33120 "2024-08-20T18:12:58Z")
Your software My Mautic version is: 4 My PHP version is: 8.1 Your problem My problem is: Hey guys, i have a VPS server with 3CPU and 4GB ram, And it seems like the cron of mautic:campaigns:update run it takes a lot… --- ## [Integrate Mautic with an external HTML form](https://forum.mautic.org/t/integrate-mautic-with-an-external-html-form/12146)
**Author:** [@big\_smile](https://forum.mautic.org/u/big_smile)\ **Replies:** 4\ **Last updated:** [June 11, 2020, 4:24pm UTC](https://forum.mautic.org/t/integrate-mautic-with-an-external-html-form/12146 "2020-06-11T16:24:16Z")
On my website, I have an HTML form. I would like to make it that when the user enters details on the form, the details entered get sent to my Mautic website. Mailchimp allows for this. Does Mautic do anything similar? I… --- ## [Getting json\_array error after upgrade to v5](https://forum.mautic.org/t/getting-json-array-error-after-upgrade-to-v5/31476)
**Author:** [@crozilla](https://forum.mautic.org/u/crozilla)\ **Replies:** 10\ **Last updated:** [August 19, 2024, 11:11am UTC](https://forum.mautic.org/t/getting-json-array-error-after-upgrade-to-v5/31476 "2024-08-19T11:11:39Z")
Your software My Mautic version is: 5.03 My PHP version is: 8.1.27 My Database type and version is: 8.0.28-0ubuntu0.20.04.3 Your problem My problem is: Half of mautic functionality not working. These errors are sh… --- ## [Duplicate emails: Sending multithreads. When the threads end, broadcast:send continues sending](https://forum.mautic.org/t/duplicate-emails-sending-multithreads-when-the-threads-end-broadcast-send-continues-sending/33125)
**Author:** [@duda](https://forum.mautic.org/u/duda)\ **Replies:** 2\ **Last updated:** [August 16, 2024, 3:37pm UTC](https://forum.mautic.org/t/duplicate-emails-sending-multithreads-when-the-threads-end-broadcast-send-continues-sending/33125 "2024-08-16T15:37:50Z")
We configured the threads (4 in total) to send faster in the same second. It turns out that when the threads end, broadcast:send continues sending to the same contacts, duplicating the emails. I disabled all crons and re… --- ## [Modify contact's segments schedule at a specific day works different on 5.1 than 5.0.4](https://forum.mautic.org/t/modify-contacts-segments-schedule-at-a-specific-day-works-different-on-5-1-than-5-0-4/32613)
**Author:** [@magma](https://forum.mautic.org/u/magma)\ **Replies:** 2\ **Last updated:** [August 16, 2024, 10:26am UTC](https://forum.mautic.org/t/modify-contacts-segments-schedule-at-a-specific-day-works-different-on-5-1-than-5-0-4/32613 "2024-08-16T10:26:45Z")
Your software My Mautic version is: 5.1 My PHP version is: 8.2 My Database type and version is: MariaDB Your problem My problem is: At 5.0.4 I have a campaign that changes segments on a specific day of the week and… --- ## [500 Internal Server Error Email not sending](https://forum.mautic.org/t/500-internal-server-error-email-not-sending/32424)
**Author:** [@rosemaryazekwo](https://forum.mautic.org/u/rosemaryazekwo)\ **Replies:** 3\ **Last updated:** [August 15, 2024, 3:37pm UTC](https://forum.mautic.org/t/500-internal-server-error-email-not-sending/32424 "2024-08-15T15:37:18Z")
Your software My Mautic version is: mautic 5.0.0 My PHP version is: 8.1.29 My Database type and version is: 10.6.16-MariaDB-0ubuntu0.22.04.1 Your problem My problem is: Email not sending showing 500 internal server… --- ## [How do fix "console.CRITICAL: Error thrown while running command "messenger:consume email". Message: "You cannot receive messages from the Messenger SyncTransport."?](https://forum.mautic.org/t/how-do-fix-console-critical-error-thrown-while-running-command-messenger-consume-email-message-you-cannot-receive-messages-from-the-messenger-synctransport/31642)
**Author:** [@jakobpersson](https://forum.mautic.org/u/jakobpersson)\ **Replies:** 8\ **Last updated:** [August 15, 2024, 6:26am UTC](https://forum.mautic.org/t/how-do-fix-console-critical-error-thrown-while-running-command-messenger-consume-email-message-you-cannot-receive-messages-from-the-messenger-synctransport/31642 "2024-08-15T06:26:15Z")
Your software My Mautic version is: 5.0.4 My PHP version is: 8.1.27 My Database type and version is: 10.6.16-MariaDB-0ubuntu0.22.04.1 Your problem My problem is: This keeps appearing in my log: console.CRITICAL: E… --- ## [Mail uses default sender address when reply-to field is left blank](https://forum.mautic.org/t/mail-uses-default-sender-address-when-reply-to-field-is-left-blank/33135)
**Author:** [@larsmattia](https://forum.mautic.org/u/larsmattia)\ **Replies:** 0\ **Last updated:** [August 14, 2024, 2:52pm UTC](https://forum.mautic.org/t/mail-uses-default-sender-address-when-reply-to-field-is-left-blank/33135 "2024-08-14T14:52:22Z")
Your software My Mautic version is: 5.1.0 My PHP version is: 8.1.29 My Database type and version is: MariaDB 10 Your problem Github Issue: Custom e-mail reply-to address uses default sender address when field is lef… --- ## [NPM is confusing my Mautic 5 installation process](https://forum.mautic.org/t/npm-is-confusing-my-mautic-5-installation-process/33080)
**Author:** [@bilbobaggage](https://forum.mautic.org/u/bilbobaggage)\ **Replies:** 7\ **Last updated:** [August 13, 2024, 7:03pm UTC](https://forum.mautic.org/t/npm-is-confusing-my-mautic-5-installation-process/33080 "2024-08-13T19:03:21Z")
Your software My Mautic version is: 5.1.0 My PHP version is: 8.1 My Database type and version is: MariaDB Your problem My problem is: I’m trying to install Mautic 5 via composer using this guide, I do not follow all… --- ## [Twilio Callback stopped working](https://forum.mautic.org/t/twilio-callback-stopped-working/33117)
**Author:** [@lcallander](https://forum.mautic.org/u/lcallander)\ **Replies:** 0\ **Last updated:** [August 13, 2024, 4:56pm UTC](https://forum.mautic.org/t/twilio-callback-stopped-working/33117 "2024-08-13T16:56:25Z")
Your software My Mautic version is: 5.0.3 My PHP version is: 8.3.8 My Database type and version is: phpmyadmin 5.2.1 Your problem Starting on 7/19/24 Mautic stopped receiving the Twilio Callback. It was working pe… --- ## [Campaign trigged email scheduled in 5 days instead of next day](https://forum.mautic.org/t/campaign-trigged-email-scheduled-in-5-days-instead-of-next-day/33067)
**Author:** [@duplexcleaning](https://forum.mautic.org/u/duplexcleaning)\ **Replies:** 5\ **Last updated:** [August 13, 2024, 7:29am UTC](https://forum.mautic.org/t/campaign-trigged-email-scheduled-in-5-days-instead-of-next-day/33067 "2024-08-13T07:29:31Z")
Your software My Mautic version is: 5.1.0 My PHP version is: ea-php80 My Database type and version is: Mysql 8.0.39 Your problem My problem is: In Campaign Map, the wait time for sending drip email is set to 1 day… --- ## [Can't get ses to work](https://forum.mautic.org/t/cant-get-ses-to-work/32587)
**Author:** [@floeby](https://forum.mautic.org/u/floeby)\ **Replies:** 2\ **Last updated:** [August 12, 2024, 9:08am UTC](https://forum.mautic.org/t/cant-get-ses-to-work/32587 "2024-08-12T09:08:07Z")
Your software My Mautic version is: 5.1 My PHP version is: 8.2.20 My Database type and version is: Maria db Your problem My problem is: Cant’ get Amazon ses to work. I get the following message when I wnat to test … --- ## [Configuring AWS SES in Mautic 5.1](https://forum.mautic.org/t/configuring-aws-ses-in-mautic-5-1/32795)
**Author:** [@itnavigate](https://forum.mautic.org/u/itnavigate)\ **Replies:** 4\ **Last updated:** [August 12, 2024, 9:07am UTC](https://forum.mautic.org/t/configuring-aws-ses-in-mautic-5-1/32795 "2024-08-12T09:07:13Z")
Your software My Mautic version is: 5.1 My PHP version is: 8.2.20 My Database type and version is: AWS RDS MariaDB 10.6.18 Your problem My problem is: When I try to configure AWS SES in Email Settings, there doesn’… --- ## [How can I connect Facebook leads with Mautic 5?](https://forum.mautic.org/t/how-can-i-connect-facebook-leads-with-mautic-5/33091)
**Author:** [@okagoogle](https://forum.mautic.org/u/okagoogle)\ **Replies:** 1\ **Last updated:** [August 12, 2024, 9:06am UTC](https://forum.mautic.org/t/how-can-i-connect-facebook-leads-with-mautic-5/33091 "2024-08-12T09:06:26Z")
Hello, is there a free option to connect Facebook leads to Mautic 5.1? I want to transfer all my Facebook ad leads into Mautic to send automated emails. Is there a way to do this? --- ## [Campaings actions not working](https://forum.mautic.org/t/campaings-actions-not-working/33073)
**Author:** [@zero477](https://forum.mautic.org/u/zero477)\ **Replies:** 11\ **Last updated:** [August 12, 2024, 9:05am UTC](https://forum.mautic.org/t/campaings-actions-not-working/33073 "2024-08-12T09:05:22Z")
Your software My Mautic version is: v4.4.10 My PHP version is: 8.0.30 My Database type and version is: 10.5.25-MariaDB-deb11-log Your problem My problem is: Campaign not executing events These errors are showing… --- ## [When trying to schema update in mautic 4.1 I am getting errors](https://forum.mautic.org/t/when-trying-to-schema-update-in-mautic-4-1-i-am-getting-errors/24860)
**Author:** [@wolfscorp](https://forum.mautic.org/u/wolfscorp)\ **Replies:** 1\ **Last updated:** [August 11, 2024, 10:00pm UTC](https://forum.mautic.org/t/when-trying-to-schema-update-in-mautic-4-1-i-am-getting-errors/24860 "2024-08-11T22:00:04Z")
Your software My PHP version is : 7.4 My MySQL/MariaDB version is : 10.5 Updating/Installing Errors \*I am trying to schema update by Website-URL.com/ s/update/schema and it is getting failed. While checking the Maut… --- ## [Dymanic Content Filter and segment membership bug](https://forum.mautic.org/t/dymanic-content-filter-and-segment-membership-bug/33081)
**Author:** [@ncmon](https://forum.mautic.org/u/ncmon)\ **Replies:** 1\ **Last updated:** [August 11, 2024, 10:16am UTC](https://forum.mautic.org/t/dymanic-content-filter-and-segment-membership-bug/33081 "2024-08-11T10:16:40Z")
Mautic 5.1 In the DWC filter tab, the AND/OR logic does not work only when Segment membership is included. I made a DWC and filter by segment. It works. But when include other field with AND it treats as OR. This only … --- ## [Moving Mautic 3](https://forum.mautic.org/t/moving-mautic-3/27877)
**Author:** [@mjfa](https://forum.mautic.org/u/mjfa)\ **Replies:** 2\ **Last updated:** [August 10, 2024, 2:53pm UTC](https://forum.mautic.org/t/moving-mautic-3/27877 "2024-08-10T14:53:56Z")
Your software My PHP version is : 7.3.33 Updating/Installing Errors Moving Mautic 3.1.1 These errors are showing in the Mautic log : \[2023-05-02 12:41:02\] mautic.CRITICAL: Uncaught PHP Exception Doctrine\\DBAL\\Except… --- ## [Few mautic design bugs on 5.10](https://forum.mautic.org/t/few-mautic-design-bugs-on-5-10/33074)
**Author:** [@yochay11](https://forum.mautic.org/u/yochay11)\ **Replies:** 1\ **Last updated:** [August 10, 2024, 1:39am UTC](https://forum.mautic.org/t/few-mautic-design-bugs-on-5-10/33074 "2024-08-10T01:39:23Z")
Your software My Mautic version is: 5.10 My PHP version is: 8.1 Your problem Hi, i found out few problems on the version 5.10 of mautic. Most of them are design problems. I am using the older email editing option be… --- ## [Sender address rejected](https://forum.mautic.org/t/sender-address-rejected/31586)
**Author:** [@totstrek](https://forum.mautic.org/u/totstrek)\ **Replies:** 8\ **Last updated:** [August 7, 2024, 3:31pm UTC](https://forum.mautic.org/t/sender-address-rejected/31586 "2024-08-07T15:31:30Z")
Your software My Mautic version is: v5.0.3 My PHP version is: 8.1.27 My Database type and version is: Doctrine\\DBAL\\Platforms\\MariaDb1052Platform 10.11.7-MariaDB-cll-lve pdo\_mysql Your problem My problem is: My … --- ## [How can i use Mautic to fire a script based on a campaign?](https://forum.mautic.org/t/how-can-i-use-mautic-to-fire-a-script-based-on-a-campaign/32981)
**Author:** [@ncmon](https://forum.mautic.org/u/ncmon)\ **Replies:** 8\ **Last updated:** [August 8, 2024, 2:48am UTC](https://forum.mautic.org/t/how-can-i-use-mautic-to-fire-a-script-based-on-a-campaign/32981 "2024-08-08T02:48:14Z")
Your software My Mautic version is: 5.1 My PHP version is: 8.2 My Database type and version is: MariaDB I want to fire a TypeBot bot based on a Mautic’s campaign flow. Any idea how? I’ve tried with focus without su… --- ## [Attribution Fields](https://forum.mautic.org/t/attribution-fields/7058)
**Author:** [@mgala](https://forum.mautic.org/u/mgala)\ **Replies:** 10\ **Last updated:** [August 7, 2024, 10:54am UTC](https://forum.mautic.org/t/attribution-fields/7058 "2024-08-07T10:54:33Z")
Hi everyone, I’m trying to figure out how the Attribution and Attribution date fields are populated. Are they simply setup as hidden form fields that will populate the Contact fields when a form is posted? I can not… --- ## [Dynamic Content Editor fails to include media](https://forum.mautic.org/t/dynamic-content-editor-fails-to-include-media/33047)
**Author:** [@ncmon](https://forum.mautic.org/u/ncmon)\ **Replies:** 0\ **Last updated:** [August 7, 2024, 10:44am UTC](https://forum.mautic.org/t/dynamic-content-editor-fails-to-include-media/33047 "2024-08-07T10:44:33Z")
Your software My Mautic version is: 5.1 My PHP version is: My Database type and version is: Your problem My problem is: I’m trying to include a youtube video in the Dynamic Content editor and it ok while fetching t… [Previous page](https://forum.mautic.org/c/support/8.md?page=29) [Next page](https://forum.mautic.org/c/support/8.md?page=31)