# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=300 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 301 --- ## [Cannot Update to 1.2.3](https://forum.mautic.org/t/cannot-update-to-1-2-3/3173)
**Author:** [@manageit](https://forum.mautic.org/u/manageit)\ **Replies:** 2\ **Last updated:** [January 8, 2016, 9:28pm UTC](https://forum.mautic.org/t/cannot-update-to-1-2-3/3173 "2016-01-08T21:28:37Z")
When trying to update it shows the following: Step Status Downloading Package Success Extracting Package In Progress I will then sit there for the rest of time (or 6 hours is the longest I have left it open). … --- ## [You do not have access to the requested area/action in forms field](https://forum.mautic.org/t/you-do-not-have-access-to-the-requested-area-action-in-forms-field/3169)
**Author:** [@dulabs](https://forum.mautic.org/u/dulabs)\ **Replies:** 2\ **Last updated:** [January 8, 2016, 4:13am UTC](https://forum.mautic.org/t/you-do-not-have-access-to-the-requested-area-action-in-forms-field/3169 "2016-01-08T04:13:02Z")
Hello, I’m trying to add new form and when add new field, I got this javascript output No errors output in error log. But i found this in mautic log Code: Deprecated: Automatically populating $HTTP\_RAW\_POST\_… --- ## [Mailchimp integration redirect URI](https://forum.mautic.org/t/mailchimp-integration-redirect-uri/3158)
**Author:** [@d.beraldin](https://forum.mautic.org/u/d.beraldin)\ **Replies:** 6\ **Last updated:** [January 7, 2016, 3:36pm UTC](https://forum.mautic.org/t/mailchimp-integration-redirect-uri/3158 "2016-01-07T15:36:19Z")
Hi everyone… I am experiencing a strange behaviour with version 1.2.3 and the mailchimp integration. I was not able to configure the integration any longer, probably due to some authorization error (e.g. the list … --- ## [Database error](https://forum.mautic.org/t/database-error/3147)
**Author:** [@felipe](https://forum.mautic.org/u/felipe)\ **Replies:** 5\ **Last updated:** [January 7, 2016, 2:12pm UTC](https://forum.mautic.org/t/database-error/3147 "2016-01-07T14:12:06Z")
Hi there, I am having error with my mautic campaign: When I run this job: http://mautic.manamano.com.br/extcronjob.php?mauticmanamano2015&task=mautic%3Acampaigns%3Aupdate+-f wich is this code line: php… --- ## [Pixels](https://forum.mautic.org/t/pixels/3152)
**Author:** [@jcolome](https://forum.mautic.org/u/jcolome)\ **Replies:** 5\ **Last updated:** [January 7, 2016, 1:19pm UTC](https://forum.mautic.org/t/pixels/3152 "2016-01-07T13:19:10Z")
Can Mautic pixels be placed within many pages of the same website ? Just curious as to how this would work for a directory setting like this: http://sabordemiami.com Thanks --- ## [Remote Asset download not triggered](https://forum.mautic.org/t/remote-asset-download-not-triggered/3130)
**Author:** [@d.beraldin](https://forum.mautic.org/u/d.beraldin)\ **Replies:** 3\ **Last updated:** [January 7, 2016, 11:20am UTC](https://forum.mautic.org/t/remote-asset-download-not-triggered/3130 "2016-01-07T11:20:39Z")
Hi everyone. I am trying to configure a form with a “Download asset” submit action using a remote asset. However, when I try to fill out the form, the download does not start. I thought there could be some other action… --- ## [Headers and client library minor version mismatch](https://forum.mautic.org/t/headers-and-client-library-minor-version-mismatch/3155)
**Author:** [@multimovinfit](https://forum.mautic.org/u/multimovinfit)\ **Replies:** 2\ **Last updated:** [January 7, 2016, 9:21am UTC](https://forum.mautic.org/t/headers-and-client-library-minor-version-mismatch/3155 "2016-01-07T09:21:13Z")
Hoping i can find a way to fix this within mautic instead of going through my hosting provider. after installing mautic i get the error message The site is currently offline due to encountering an error. If the problem p… --- ## [Campaign Trigger causes Error](https://forum.mautic.org/t/campaign-trigger-causes-error/2760)
**Author:** [@petertl](https://forum.mautic.org/u/petertl)\ **Replies:** 5\ **Last updated:** [January 6, 2016, 7:52pm UTC](https://forum.mautic.org/t/campaign-trigger-causes-error/2760 "2016-01-06T19:52:13Z")
Hello, I updated to 1.2.2 an hour ago. After the update, I realized that no more emails were sent out. So, I triggered the campaigns manually: Code: php mautic/app/console mautic:campaigns:trigger --env=prod Wh… --- ## [Missing php\_psgl.so - not sure if Mautic problem](https://forum.mautic.org/t/missing-php-psgl-so-not-sure-if-mautic-problem/3151)
**Author:** [@danbeall](https://forum.mautic.org/u/danbeall)\ **Replies:** 3\ **Last updated:** [January 6, 2016, 6:28pm UTC](https://forum.mautic.org/t/missing-php-psgl-so-not-sure-if-mautic-problem/3151 "2016-01-06T18:28:26Z")
This may be a PHP-PosreSQL setup issue, but I am checking here as well… Mautic hanges on certain operations and a look into the log tells me this: Fatal:PHP Startup: Unable to load dynamic library '/usr/lib/php… --- ## [Mautic on non port 80](https://forum.mautic.org/t/mautic-on-non-port-80/3143)
**Author:** [@craigbenstock](https://forum.mautic.org/u/craigbenstock)\ **Replies:** 1\ **Last updated:** [January 5, 2016, 9:18pm UTC](https://forum.mautic.org/t/mautic-on-non-port-80/3143 "2016-01-05T21:18:18Z")
Hi, I’m running Mautic in Ubuntu server on a non-standard port (5050 not port 80) I’m still trying it out in a test environment. I am finding that links generated automatically by the system, such as links… --- ## [Jetpack/Photon image caching causing broken links](https://forum.mautic.org/t/jetpack-photon-image-caching-causing-broken-links/3095)
**Author:** [@davidclark52](https://forum.mautic.org/u/davidclark52)\ **Replies:** 3\ **Last updated:** [January 5, 2016, 8:26pm UTC](https://forum.mautic.org/t/jetpack-photon-image-caching-causing-broken-links/3095 "2016-01-05T20:26:59Z")
Hi everyone, I’ve done a fresh install of Mautic 1.2.3 on a cPanel server. Everything seems to be working fine, except the avatar image in the top right is showing a broken image. The URL for this image is: h… --- ## [APC](https://forum.mautic.org/t/apc/3140)
**Author:** [@harukim](https://forum.mautic.org/u/harukim)\ **Replies:** 6\ **Last updated:** [January 5, 2016, 4:58pm UTC](https://forum.mautic.org/t/apc/3140 "2016-01-05T16:58:40Z")
During the installation process of mautic. I get this recommendatio “download apc for optimal performance”. Anyone with an idea of what this is and how is important to have it on mautic --- ## [Disable/deactivate leads](https://forum.mautic.org/t/disable-deactivate-leads/3037)
**Author:** [@noreply](https://forum.mautic.org/u/noreply)\ **Replies:** 5\ **Last updated:** [January 5, 2016, 2:21am UTC](https://forum.mautic.org/t/disable-deactivate-leads/3037 "2016-01-05T02:21:50Z")
Hi all, Is there a way to disable/deactivate a particular lead? I want to actually make certain lead(s) to stay in its list but do not want them to receive emails when a campaign assign to the list runs., possible? … --- ## [1.2.3 Fresh Install](https://forum.mautic.org/t/1-2-3-fresh-install/3121)
**Author:** [@davidber](https://forum.mautic.org/u/davidber)\ **Replies:** 5\ **Last updated:** [January 4, 2016, 4:36pm UTC](https://forum.mautic.org/t/1-2-3-fresh-install/3121 "2016-01-04T16:36:07Z")
I am trying to install 1.2.3 and running into errors. I have a CentOS box that I normally use for testing things and I was getting errors. So I figured I would cheat and try an install on Cloudways hosting (digital oce… --- ## [Data updated in DB](https://forum.mautic.org/t/data-updated-in-db/3131)
**Author:** [@edmarrp](https://forum.mautic.org/u/edmarrp)\ **Replies:** 1\ **Last updated:** [January 4, 2016, 4:15pm UTC](https://forum.mautic.org/t/data-updated-in-db/3131 "2016-01-04T16:15:38Z")
Hello, I created a 2nd Form for use in my blog like a Contact-Form, where the messages received were saved in DB and their sender were new leads for my list. But, what is happening is that the form send the dat… --- ## [301 Landing Pages](https://forum.mautic.org/t/301-landing-pages/3116)
**Author:** [@G\_Loth](https://forum.mautic.org/u/G_Loth)\ **Replies:** 5\ **Last updated:** [January 4, 2016, 1:05pm UTC](https://forum.mautic.org/t/301-landing-pages/3116 "2016-01-04T13:05:04Z")
Hello, I would, of course, like to begin by extending to you and all the members of your team my best wishes for this new year. Mautic is a very nice product, i ve some questions I would like to deploy a landin… --- ## [Location of add ons](https://forum.mautic.org/t/location-of-add-ons/3124)
**Author:** [@jcolome](https://forum.mautic.org/u/jcolome)\ **Replies:** 2\ **Last updated:** [January 4, 2016, 10:35am UTC](https://forum.mautic.org/t/location-of-add-ons/3124 "2016-01-04T10:35:04Z")
Where are the add-ons found within Mautic ? I received an email today about add ons and the screen in the email is different from the installation. Please advise and thanks --- ## [Can I serve multiple clients from one install?](https://forum.mautic.org/t/can-i-serve-multiple-clients-from-one-install/2387)
**Author:** [@socialnicheguru](https://forum.mautic.org/u/socialnicheguru)\ **Replies:** 3\ **Last updated:** [January 4, 2016, 12:07am UTC](https://forum.mautic.org/t/can-i-serve-multiple-clients-from-one-install/2387 "2016-01-04T00:07:06Z")
Mautic seems great (I am 2 days old). Can I host multiple clients from one Mautic install? I see that I can create users and roles, but I am not sure how to assign what people can see or not. Thanks in advanc… --- ## [Installation on Fasthosts Shared Hosting](https://forum.mautic.org/t/installation-on-fasthosts-shared-hosting/3117)
**Author:** [@nickmoo](https://forum.mautic.org/u/nickmoo)\ **Replies:** 5\ **Last updated:** [January 3, 2016, 11:28am UTC](https://forum.mautic.org/t/installation-on-fasthosts-shared-hosting/3117 "2016-01-03T11:28:09Z")
Hi, We have a reseller account with Fasthosts and wanted to try and install Mautic on one of our domains. However after uploading the files when we open the location in our browser we just see a blank page? Is … --- ## [Move from Test To Live Process](https://forum.mautic.org/t/move-from-test-to-live-process/3101)
**Author:** [@sbrinaz](https://forum.mautic.org/u/sbrinaz)\ **Replies:** 3\ **Last updated:** [January 2, 2016, 6:30pm UTC](https://forum.mautic.org/t/move-from-test-to-live-process/3101 "2016-01-02T18:30:04Z")
I have Mautic in a test environment and now would like to move it over to a live environment… Of course the whole MySQL can be backed up and I could copy the entire directory to the new location…but I am not sure wh… --- ## [Dashboard Click Reporting Correct?](https://forum.mautic.org/t/dashboard-click-reporting-correct/3094)
**Author:** [@aluidens](https://forum.mautic.org/u/aluidens)\ **Replies:** 3\ **Last updated:** [January 2, 2016, 12:25am UTC](https://forum.mautic.org/t/dashboard-click-reporting-correct/3094 "2016-01-02T00:25:12Z")
I am not sure whether the dashboard is reporting the clicks correctly. A email I sent to a group of 1757 email addresses, of which 75 opened, and more than 16 click-throughs. The dashboard is only reporting 3. Is t… --- ## [unique identifier in a form](https://forum.mautic.org/t/unique-identifier-in-a-form/3077)
**Author:** [@maycondotnet](https://forum.mautic.org/u/maycondotnet)\ **Replies:** 3\ **Last updated:** [January 1, 2016, 7:03pm UTC](https://forum.mautic.org/t/unique-identifier-in-a-form/3077 "2016-01-01T19:03:50Z")
In a form, such as leaving a field (email) how unique identifier? That is, the field can not be repeated. --- ## [Error and Campaign-Update Issue after Update to 1.2.3](https://forum.mautic.org/t/error-and-campaign-update-issue-after-update-to-1-2-3/3113)
**Author:** [@saisiniq](https://forum.mautic.org/u/saisiniq)\ **Replies:** 4\ **Last updated:** [January 1, 2016, 6:05pm UTC](https://forum.mautic.org/t/error-and-campaign-update-issue-after-update-to-1-2-3/3113 "2016-01-01T18:05:14Z")
Hey, after updating Mautic 2 days ago my campaigns don’t update with new leads. Mails will be sent and Lists will be updated correctly. I made no change regarding the cronjobs. The update-process was without any… --- ## [You do not have access to the requested area/action.](https://forum.mautic.org/t/you-do-not-have-access-to-the-requested-area-action/3063)
**Author:** [@zyzioziom](https://forum.mautic.org/u/zyzioziom)\ **Replies:** 11\ **Last updated:** [January 1, 2016, 5:59pm UTC](https://forum.mautic.org/t/you-do-not-have-access-to-the-requested-area-action/3063 "2016-01-01T17:59:44Z")
Hi, When trying to modify forms (add action or field) i receive JavaScript message: You do not have access to the requested area/action. The same happens in Campaign builder, didn’t check a lot but Lists work well. … --- ## [How to set the callback?](https://forum.mautic.org/t/how-to-set-the-callback/3099)
**Author:** [@tasselhof](https://forum.mautic.org/u/tasselhof)\ **Replies:** 7\ **Last updated:** [January 1, 2016, 11:23am UTC](https://forum.mautic.org/t/how-to-set-the-callback/3099 "2016-01-01T11:23:03Z")
I am getting pesky “Callback is not valid” error message when trying to authorise my wordpress plugin towards my test installation of mautic. My test wordpress site runs on http://example.com and mautic is on subdom… --- ## [Looking for Smart Ideas: How do I...](https://forum.mautic.org/t/looking-for-smart-ideas-how-do-i/3104)
**Author:** [@pramodgeorge](https://forum.mautic.org/u/pramodgeorge)\ **Replies:** 3\ **Last updated:** [December 31, 2015, 5:23pm UTC](https://forum.mautic.org/t/looking-for-smart-ideas-how-do-i/3104 "2015-12-31T17:23:49Z")
Hey guys, I am looking for a smart, automated way that I can get new subscribers from my mailchimp list to mautic. I want to have to have two duplicate lists, one on mailchimp and one on Mautic. Here is one tho… --- ## [Can't include object](https://forum.mautic.org/t/cant-include-object/3102)
**Author:** [@balkee](https://forum.mautic.org/u/balkee)\ **Replies:** 2\ **Last updated:** [December 31, 2015, 5:21pm UTC](https://forum.mautic.org/t/cant-include-object/3102 "2015-12-31T17:21:31Z")
I’m building common HTML sections, such as footer, I want to use them in my content as follows: But CKEditor is once more stripping off html code… I’ve tried , same result… This would save a lot of time and d… --- ## [Mautic API](https://forum.mautic.org/t/mautic-api/3106)
**Author:** [@abhimanyu](https://forum.mautic.org/u/abhimanyu)\ **Replies:** 2\ **Last updated:** [December 31, 2015, 4:42pm UTC](https://forum.mautic.org/t/mautic-api/3106 "2015-12-31T16:42:33Z")
Dear, Mautic have any library for java application??? Can i integrate mautic API with my core java application.?? --- ## [Leadfield in \\](https://forum.mautic.org/t/leadfield-in-a-href-leadfield-a/3108)
**Author:** [@Brandon](https://forum.mautic.org/u/Brandon)\ **Replies:** 1\ **Last updated:** [December 31, 2015, 1:26pm UTC](https://forum.mautic.org/t/leadfield-in-a-href-leadfield-a/3108 "2015-12-31T13:26:46Z")
Hi there, I’m trying to make a link have a leadfield value in it. For example, Link Problem with that is, when the E-Mail is sent and the link is clicked it goes through the mautic (the click tracking) and ends up… --- ## [PHP and JavaScript Within Emails](https://forum.mautic.org/t/php-and-javascript-within-emails/3105)
**Author:** [@Brandon](https://forum.mautic.org/u/Brandon)\ **Replies:** 1\ **Last updated:** [December 31, 2015, 11:30am UTC](https://forum.mautic.org/t/php-and-javascript-within-emails/3105 "2015-12-31T11:30:23Z")
I’m wanting to do something like this to have a base64 encryption. Is this possible? var username = {leadfield=username}; atob(username); [Previous page](https://forum.mautic.org/c/support/8.md?page=299) [Next page](https://forum.mautic.org/c/support/8.md?page=301)