# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=301 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 302 --- ## [data not recovered in frontend after upgradation](https://forum.mautic.org/t/data-not-recovered-in-frontend-after-upgradation/3089)
**Author:** [@optvps](https://forum.mautic.org/u/optvps)\ **Replies:** 2\ **Last updated:** [December 31, 2015, 10:47am UTC](https://forum.mautic.org/t/data-not-recovered-in-frontend-after-upgradation/3089 "2015-12-31T10:47:44Z")
I have Just Update with Fresh Installation of 1.2.3 version and used existing database of 1.1.3 installed version and mark the backup data tables with prefix bak\_ and i am able to see old values of data in phpmyadmin bac… --- ## [Assets do not save in diff local folder](https://forum.mautic.org/t/assets-do-not-save-in-diff-local-folder/2910)
**Author:** [@balkee](https://forum.mautic.org/u/balkee)\ **Replies:** 4\ **Last updated:** [December 31, 2015, 10:17am UTC](https://forum.mautic.org/t/assets-do-not-save-in-diff-local-folder/2910 "2015-12-31T10:17:12Z")
I’ve changed assets location on the local server to : /var/www/html/mautic/app/…/media/images Images are not saving there. I’ve tried logging out/in, and restarting httpd. I’m running on my own linux server. No mes… --- ## [Refresh Smart Lists using Mautic.com](https://forum.mautic.org/t/refresh-smart-lists-using-mautic-com/3080)
**Author:** [@enaiburg](https://forum.mautic.org/u/enaiburg)\ **Replies:** 3\ **Last updated:** [December 30, 2015, 8:37pm UTC](https://forum.mautic.org/t/refresh-smart-lists-using-mautic-com/3080 "2015-12-30T20:37:53Z")
I have a smartlist that I created to include leads with a field selected as “Yes”. If a lead then changes that field to “No”, how do I automate removing them from the smartlist? Here is the use case: Field title: … --- ## [Mautic Plugin / Tracking Pixel](https://forum.mautic.org/t/mautic-plugin-tracking-pixel/2885)
**Author:** [@Brandon](https://forum.mautic.org/u/Brandon)\ **Replies:** 5\ **Last updated:** [December 30, 2015, 5:31pm UTC](https://forum.mautic.org/t/mautic-plugin-tracking-pixel/2885 "2015-12-30T17:31:09Z")
Mautic Plugin for Joomla doesn’t seem to be adding a tracking pixel. The plugin has been authorized with Mautic’s API. However, there isn’t a mtracking.gif anywhere on any page. I have viewed the source of multiple pages… --- ## [Can't import a .csv file in Manage Leads](https://forum.mautic.org/t/cant-import-a-csv-file-in-manage-leads/3073)
**Author:** [@painperdu](https://forum.mautic.org/u/painperdu)\ **Replies:** 7\ **Last updated:** [December 30, 2015, 10:35am UTC](https://forum.mautic.org/t/cant-import-a-csv-file-in-manage-leads/3073 "2015-12-30T10:35:42Z")
Each time I try to upload a .csv file in Manage Leads I get "Unable to read the imported csv file. " I can successfully upload the same file in Assets with no problem. The file is a small test .csv file with 11… --- ## [Integration with Thrive Leads and Thrive Content Builder](https://forum.mautic.org/t/integration-with-thrive-leads-and-thrive-content-builder/3042)
**Author:** [@rogerbretau](https://forum.mautic.org/u/rogerbretau)\ **Replies:** 3\ **Last updated:** [December 28, 2015, 9:47pm UTC](https://forum.mautic.org/t/integration-with-thrive-leads-and-thrive-content-builder/3042 "2015-12-28T21:47:40Z")
Hi, I run a blog and I have problem regarding workflows. Now I use Mailchimp for emailings and automation, but I would like a more advanced solution, like Mautic. The problem is that, for generating landing pages I … --- ## [Batch Updates](https://forum.mautic.org/t/batch-updates/3086)
**Author:** [@Nathan](https://forum.mautic.org/u/Nathan)\ **Replies:** 1\ **Last updated:** [December 28, 2015, 9:23pm UTC](https://forum.mautic.org/t/batch-updates/3086 "2015-12-28T21:23:28Z")
I’m looking for a way to do a batch update for a number of contacts who all have the same company info. The contacts are already in a list, but I need to add this company info and don’t want to do it one at a time. Thank… --- ## [Is it possible to exclude contacts (based on tags) from a campaigns?](https://forum.mautic.org/t/is-it-possible-to-exclude-contacts-based-on-tags-from-a-campaigns/3069)
**Author:** [@yasserb](https://forum.mautic.org/u/yasserb)\ **Replies:** 3\ **Last updated:** [December 28, 2015, 6:51pm UTC](https://forum.mautic.org/t/is-it-possible-to-exclude-contacts-based-on-tags-from-a-campaigns/3069 "2015-12-28T18:51:15Z")
Hello, Could you please tell me if while creating a campaign there is any option (condition) to exclude a contact if this has a specific tag? Basically, I would like to be able to run a campaign to all contacts… --- ## [Updating Lists?](https://forum.mautic.org/t/updating-lists/1623)
**Author:** [@pius\_kid](https://forum.mautic.org/u/pius_kid)\ **Replies:** 3\ **Last updated:** [December 28, 2015, 6:37pm UTC](https://forum.mautic.org/t/updating-lists/1623 "2015-12-28T18:37:37Z")
Hi, I was wondering if there is functionality yet to update the lists so if criteria of a lead is updated that matches/no longer matches my filter criteria, then my list will automatically get updated. I update… --- ## [Lead won't push to SF integration](https://forum.mautic.org/t/lead-wont-push-to-sf-integration/3076)
**Author:** [@rangeva](https://forum.mautic.org/u/rangeva)\ **Replies:** 4\ **Last updated:** [December 28, 2015, 6:30pm UTC](https://forum.mautic.org/t/lead-wont-push-to-sf-integration/3076 "2015-12-28T18:30:19Z")
Hi, I’ve linked Mautic with SF and mapped the fields. I’ve added the mandatory missing fields to Mautic, but still I don’t see the lead being pushed to Salesforce. Suggestions? Is there a log I can look into? --- ## [Do not send mail when adding manually to a list](https://forum.mautic.org/t/do-not-send-mail-when-adding-manually-to-a-list/3067)
**Author:** [@rduinmayer](https://forum.mautic.org/u/rduinmayer)\ **Replies:** 2\ **Last updated:** [December 28, 2015, 6:11pm UTC](https://forum.mautic.org/t/do-not-send-mail-when-adding-manually-to-a-list/3067 "2015-12-28T18:11:16Z")
Hi all, How can i import existing leads from other applications into Mautic without it triggering some e-mails? I have a workflow for my newsletter. When the opt-in the get on my list. When they are on my list … --- ## [How to send email campaign in batch](https://forum.mautic.org/t/how-to-send-email-campaign-in-batch/3049)
**Author:** [@yoneth](https://forum.mautic.org/u/yoneth)\ **Replies:** 4\ **Last updated:** [December 28, 2015, 5:15pm UTC](https://forum.mautic.org/t/how-to-send-email-campaign-in-batch/3049 "2015-12-28T17:15:45Z")
I have this campaign builder setup If I submit 5 different email simultaneously to the optin form, ‘Welcome Email’ does not send to the 5 leads at a time, it sends just one email per minute ( cron runs every minu… --- ## [Can't Upload Contacts](https://forum.mautic.org/t/cant-upload-contacts/3055)
**Author:** [@arvellcraig](https://forum.mautic.org/u/arvellcraig)\ **Replies:** 3\ **Last updated:** [December 24, 2015, 10:50pm UTC](https://forum.mautic.org/t/cant-upload-contacts/3055 "2015-12-24T22:50:46Z")
Can’t Upload Contacts via my online account? It says I need to upgrade? I currently have 0 contacts? I assume this is a bug? --- ## [PostGreSQL Not Showing in the Drivers List](https://forum.mautic.org/t/postgresql-not-showing-in-the-drivers-list/3054)
**Author:** [@danbeall](https://forum.mautic.org/u/danbeall)\ **Replies:** 3\ **Last updated:** [December 23, 2015, 9:08pm UTC](https://forum.mautic.org/t/postgresql-not-showing-in-the-drivers-list/3054 "2015-12-23T21:08:25Z")
I installed PostGreSQL and then Mautic. In the database configuration screen, I can only choose MySQL. Is there something I need to do to tell Mautic that I am using PostGreSQL? I have checked that the database is r… --- ## [Twitter plugin](https://forum.mautic.org/t/twitter-plugin/3043)
**Author:** [@craigbenstock](https://forum.mautic.org/u/craigbenstock)\ **Replies:** 4\ **Last updated:** [December 23, 2015, 4:03pm UTC](https://forum.mautic.org/t/twitter-plugin/3043 "2015-12-23T16:03:14Z")
Hello, Does anyone know if/how the twitter plugin works? I’ve managed to get it set up to the point if I manually add lead’s twitter handle to their ‘social’ twitter lead field it DOES show their social profile… --- ## [Installing on NginX within a subfolder](https://forum.mautic.org/t/installing-on-nginx-within-a-subfolder/3053)
**Author:** [@Chris76](https://forum.mautic.org/u/Chris76)\ **Replies:** 2\ **Last updated:** [December 23, 2015, 2:29pm UTC](https://forum.mautic.org/t/installing-on-nginx-within-a-subfolder/3053 "2015-12-23T14:29:38Z")
Hello, I’m trying to install Mautic on a webserver with Nginx BUT within a subfolder like: www.domain.com/mautic Now I was trying to use the example from github https://gist.github.com/joglomedia/487c7c6a78892d… --- ## [SMTP Configuration issue in Google cloud](https://forum.mautic.org/t/smtp-configuration-issue-in-google-cloud/3045)
**Author:** [@kuthubussaman](https://forum.mautic.org/u/kuthubussaman)\ **Replies:** 2\ **Last updated:** [December 23, 2015, 2:03pm UTC](https://forum.mautic.org/t/smtp-configuration-issue-in-google-cloud/3045 "2015-12-23T14:03:06Z")
Hi All, Installed Mautic on Google Cloud System using Bitnami. While trying to configure Other SMTP & test following error occurred (tried using Godaddy and hostdepartment servers, all in vain) Log data: +… --- ## [Tracking clicks from Mass Send email](https://forum.mautic.org/t/tracking-clicks-from-mass-send-email/3031)
**Author:** [@katalysis](https://forum.mautic.org/u/katalysis)\ **Replies:** 4\ **Last updated:** [December 23, 2015, 9:44am UTC](https://forum.mautic.org/t/tracking-clicks-from-mass-send-email/3031 "2015-12-23T09:44:09Z")
I ran my first Mass Send last week and the Email now shows 1000 opens and 63 clicks. The landing page is a standard page in my Concrete5 website (rather than a Mautic Landing Page) with a tracking pixel in the foote… --- ## [magic\_quotes\_gpc and Suhosin problem](https://forum.mautic.org/t/magic-quotes-gpc-and-suhosin-problem/3041)
**Author:** [@danaenayati](https://forum.mautic.org/u/danaenayati)\ **Replies:** 2\ **Last updated:** [December 23, 2015, 9:08am UTC](https://forum.mautic.org/t/magic-quotes-gpc-and-suhosin-problem/3041 "2015-12-23T09:08:08Z")
hey guys i have two questions, when i install mautic, i saw this two errors ! please help me how can i solve these! errors: Your server has PHP’s magic\_quotes\_gpc option enabled, please disable this option to use… --- ## [Tracking which links are clicked in E-Mails](https://forum.mautic.org/t/tracking-which-links-are-clicked-in-e-mails/3033)
**Author:** [@Brandon](https://forum.mautic.org/u/Brandon)\ **Replies:** 3\ **Last updated:** [December 23, 2015, 9:06am UTC](https://forum.mautic.org/t/tracking-which-links-are-clicked-in-e-mails/3033 "2015-12-23T09:06:29Z")
Hello, I sent an email out recently and have been contacted about the contents of the pages which they found through the mautic email that was sent. However, the mautic overview isn’t showing that anyone clicked a link… --- ## [How to trigger email for manually added lead](https://forum.mautic.org/t/how-to-trigger-email-for-manually-added-lead/3012)
**Author:** [@yoneth](https://forum.mautic.org/u/yoneth)\ **Replies:** 16\ **Last updated:** [December 23, 2015, 8:37am UTC](https://forum.mautic.org/t/how-to-trigger-email-for-manually-added-lead/3012 "2015-12-23T08:37:30Z")
These are my steps : I added ‘leadname’ as a new lead. I created welcome email. Then I built my campaign ‘Test Campaign’ complete with campaign builder. I set the action timing of the welcome email by ‘When Tr… --- ## [How do I send the email? Yikes?](https://forum.mautic.org/t/how-do-i-send-the-email-yikes/3040)
**Author:** [@pramodgeorge](https://forum.mautic.org/u/pramodgeorge)\ **Replies:** 5\ **Last updated:** [December 22, 2015, 1:10pm UTC](https://forum.mautic.org/t/how-do-i-send-the-email-yikes/3040 "2015-12-22T13:10:22Z")
I have a list, I have a lead in the list, I have created an email. How do I send the email to the list? Any links to any documentation? I am only able to see the ‘send example email’ button! Thanks in adva… --- ## [Lead Name Within Campaign](https://forum.mautic.org/t/lead-name-within-campaign/3001)
**Author:** [@Brandon](https://forum.mautic.org/u/Brandon)\ **Replies:** 7\ **Last updated:** [December 22, 2015, 12:19pm UTC](https://forum.mautic.org/t/lead-name-within-campaign/3001 "2015-12-22T12:19:10Z")
Is there a way to display the lead’s name within a campaign or is that not possible? --- ## [What is the return URL for the form submission script?](https://forum.mautic.org/t/what-is-the-return-url-for-the-form-submission-script/3028)
**Author:** [@spacek14](https://forum.mautic.org/u/spacek14)\ **Replies:** 3\ **Last updated:** [December 21, 2015, 5:55pm UTC](https://forum.mautic.org/t/what-is-the-return-url-for-the-form-submission-script/3028 "2015-12-21T17:55:12Z")
Hi there, I’m using the recommended script outlined here (https://medium.com/@jan\_linhart/the-simplest-way-how-to-submit-a-form-data-to-mautic-1454d3afd005#.xx4249izc) to take form data and sends them to mautic. May… --- ## [Calling Mautic API?](https://forum.mautic.org/t/calling-mautic-api/1788)
**Author:** [@karibu](https://forum.mautic.org/u/karibu)\ **Replies:** 6\ **Last updated:** [December 21, 2015, 5:52pm UTC](https://forum.mautic.org/t/calling-mautic-api/1788 "2015-12-21T17:52:45Z")
Hi guys, I’d like to link Mautic with our website (Ruby and Rails) to ensure all the new registration are added to our Mautic leads pool. However we were not able to find the documentation on how to call the AP… --- ## [Using LeadList fields as parameters in link URLs](https://forum.mautic.org/t/using-leadlist-fields-as-parameters-in-link-urls/3025)
**Author:** [@webadocious](https://forum.mautic.org/u/webadocious)\ **Replies:** 3\ **Last updated:** [December 21, 2015, 3:03pm UTC](https://forum.mautic.org/t/using-leadlist-fields-as-parameters-in-link-urls/3025 "2015-12-21T15:03:26Z")
Hello - I was wondering if anyone else has struggled getting properly formatted trackable URLs using fields from the lead table. Each time we try to insert a lead field into an email it encodes the short-code for th… --- ## [No Mails being sent through campaigns](https://forum.mautic.org/t/no-mails-being-sent-through-campaigns/3029)
**Author:** [@Chris76](https://forum.mautic.org/u/Chris76)\ **Replies:** 2\ **Last updated:** [December 21, 2015, 9:31am UTC](https://forum.mautic.org/t/no-mails-being-sent-through-campaigns/3029 "2015-12-21T09:31:05Z")
Hello, I created a lead, a list, an email and a campaign. There are two actions, one adds a tag to the lead, the other one should send an email. The tag is being added to the leads - but no email is being … --- ## [What Database tables can I periodically clean?](https://forum.mautic.org/t/what-database-tables-can-i-periodically-clean/3020)
**Author:** [@healthstatus](https://forum.mautic.org/u/healthstatus)\ **Replies:** 2\ **Last updated:** [December 21, 2015, 8:22am UTC](https://forum.mautic.org/t/what-database-tables-can-i-periodically-clean/3020 "2015-12-21T08:22:22Z")
I have a busy site. I was looking at my database and I have several tables north of 1.5 million records, page\_hits is over 4.5 million, and the audit table is over 3.5 million. Can I clean(dump/delete) any of them on a… --- ## [Linking External Stylesheets - Mautic Emails](https://forum.mautic.org/t/linking-external-stylesheets-mautic-emails/3014)
**Author:** [@Brandon](https://forum.mautic.org/u/Brandon)\ **Replies:** 2\ **Last updated:** [December 21, 2015, 8:07am UTC](https://forum.mautic.org/t/linking-external-stylesheets-mautic-emails/3014 "2015-12-21T08:07:30Z")
I have used Fontawesome icons in an email which I want to use in Mautic. But when I insert the code into the email source… thing. It removes the icons that came from font awesome. My assumption is that you can’t use … --- ## [Database locking when sending emails](https://forum.mautic.org/t/database-locking-when-sending-emails/3022)
**Author:** [@ehill](https://forum.mautic.org/u/ehill)\ **Replies:** 1\ **Last updated:** [December 19, 2015, 7:08pm UTC](https://forum.mautic.org/t/database-locking-when-sending-emails/3022 "2015-12-19T19:08:34Z")
We have gotten these two error messages in two email sends: \[2015-12-19 15:14:26\] mautic.CRITICAL: Uncaught PHP Exception DoctrineDBALDBALException: “An exception occurred while executing ‘UPDATE mautic12\_emails SET re… [Previous page](https://forum.mautic.org/c/support/8.md?page=300) [Next page](https://forum.mautic.org/c/support/8.md?page=302)