# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=302 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 303 --- ## [VTiger and Mautic Integration](https://forum.mautic.org/t/vtiger-and-mautic-integration/3009)
**Author:** [@Blancher](https://forum.mautic.org/u/Blancher)\ **Replies:** 2\ **Last updated:** [December 18, 2015, 12:56pm UTC](https://forum.mautic.org/t/vtiger-and-mautic-integration/3009 "2015-12-18T12:56:04Z")
Hi Armant, I’m trying to set up Vtiger and mautic together. I saw you did it few month ago and it’s seems we have the same problem. I have an “authorization failed: We encountered an SSL error”. I wanted dto know if… --- ## [Second send form not send email](https://forum.mautic.org/t/second-send-form-not-send-email/2988)
**Author:** [@pixman](https://forum.mautic.org/u/pixman)\ **Replies:** 5\ **Last updated:** [December 18, 2015, 9:07am UTC](https://forum.mautic.org/t/second-send-form-not-send-email/2988 "2015-12-18T09:07:23Z")
Hello, I have a strange behavior with my first form. i have create a simple contact form on website. on the first time use, the “send mail” action is complete and a email is sended. if the lead reuse this form… --- ## [New Leads](https://forum.mautic.org/t/new-leads/1453)
**Author:** [@abenavides](https://forum.mautic.org/u/abenavides)\ **Replies:** 7\ **Last updated:** [December 17, 2015, 8:40pm UTC](https://forum.mautic.org/t/new-leads/1453 "2015-12-17T20:40:21Z")
Hi. Not sure if this is a configuration error from my part… I created a form, an email, two pages and a lead list in order to test this scenario: An anonymous lead lands on a squeeze page (first page) with a form t… --- ## [Installing as a forum](https://forum.mautic.org/t/installing-as-a-forum/3003)
**Author:** [@Santa](https://forum.mautic.org/u/Santa)\ **Replies:** 1\ **Last updated:** [December 17, 2015, 3:48pm UTC](https://forum.mautic.org/t/installing-as-a-forum/3003 "2015-12-17T15:48:49Z")
Can someone be kind enough and demostrate in a youtube video how to install this as a community forum with cateogories and so on? --- ## [the site is currently offline due to an error](https://forum.mautic.org/t/the-site-is-currently-offline-due-to-an-error/2996)
**Author:** [@xofnot](https://forum.mautic.org/u/xofnot)\ **Replies:** 6\ **Last updated:** [December 17, 2015, 2:36pm UTC](https://forum.mautic.org/t/the-site-is-currently-offline-due-to-an-error/2996 "2015-12-17T14:36:18Z")
Hi, I have updated a password in settings, configuration, folder to check for bounces the server log gives me PHP Notice: Undefined variable: pwrd in /mydomain/public\_html/mautic/app/config/local.php on line 1… --- ## [E-mail links unique key](https://forum.mautic.org/t/e-mail-links-unique-key/2999)
**Author:** [@pietromantovani](https://forum.mautic.org/u/pietromantovani)\ **Replies:** 1\ **Last updated:** [December 17, 2015, 10:02am UTC](https://forum.mautic.org/t/e-mail-links-unique-key/2999 "2015-12-17T10:02:54Z")
Hello, Documentation tells that “Mautic replaces all links in the email with links back to Mautic with a unique key”. Does anybody know the name of the files involved in this process? I’m trying to understand why, i… --- ## [Google Is Not Allowing Me Log In](https://forum.mautic.org/t/google-is-not-allowing-me-log-in/2991)
**Author:** [@Xavier](https://forum.mautic.org/u/Xavier)\ **Replies:** 2\ **Last updated:** [December 16, 2015, 3:19pm UTC](https://forum.mautic.org/t/google-is-not-allowing-me-log-in/2991 "2015-12-16T15:19:13Z")
Hi I Have Config My E-mail Setting Which I Think Should Be Correct. I’m Sending An E-mail But Google Is Not Allowing Me To Log In… How To Sort The Issue --- ## [No Login or password reset](https://forum.mautic.org/t/no-login-or-password-reset/2986)
**Author:** [@fitlete](https://forum.mautic.org/u/fitlete)\ **Replies:** 2\ **Last updated:** [December 16, 2015, 9:26am UTC](https://forum.mautic.org/t/no-login-or-password-reset/2986 "2015-12-16T09:26:17Z")
I was able to install mautic successfully and when I go to log back in my login credentials are not working. Thinking I must have just forgotten them I chose reset password and I received s confirmation message that… --- ## [Importing more than 400 leads not shown on Leads list](https://forum.mautic.org/t/importing-more-than-400-leads-not-shown-on-leads-list/2983)
**Author:** [@hugetto](https://forum.mautic.org/u/hugetto)\ **Replies:** 6\ **Last updated:** [December 16, 2015, 9:24am UTC](https://forum.mautic.org/t/importing-more-than-400-leads-not-shown-on-leads-list/2983 "2015-12-16T09:24:19Z")
Hello I’ve installed Mautic and I’m trying to import 2000 leads. Once imported using a csv on the Lead List I can only see 4 pages of 100 leads each. But I can search any of the 1000 leads by its name on the search … --- ## [Where is the data of the anonymous leads coming from?](https://forum.mautic.org/t/where-is-the-data-of-the-anonymous-leads-coming-from/2926)
**Author:** [@yonatan](https://forum.mautic.org/u/yonatan)\ **Replies:** 3\ **Last updated:** [December 15, 2015, 7:03pm UTC](https://forum.mautic.org/t/where-is-the-data-of-the-anonymous-leads-coming-from/2926 "2015-12-15T19:03:40Z")
Hi, I went to the “Manage Leads” tab and I see a large list of leads with pictures and names (looks like it is coming from Twitter). I can imagine/hope that these leads have visited my site - is this assumption corre… --- ## [Mailchimp integration on hosted version with Free plan](https://forum.mautic.org/t/mailchimp-integration-on-hosted-version-with-free-plan/2977)
**Author:** [@d.beraldin](https://forum.mautic.org/u/d.beraldin)\ **Replies:** 5\ **Last updated:** [December 15, 2015, 11:50am UTC](https://forum.mautic.org/t/mailchimp-integration-on-hosted-version-with-free-plan/2977 "2015-12-15T11:50:38Z")
Hi everyone, I’ve been experimenting with Mautic in the last few days and I’m trying to understand to which exent it integrates with the mktg tools I’m already using. I have tried to configure the Mailchimp integration… --- ## [Module mongo already loaded in logs](https://forum.mautic.org/t/module-mongo-already-loaded-in-logs/2970)
**Author:** [@Chris76](https://forum.mautic.org/u/Chris76)\ **Replies:** 3\ **Last updated:** [December 15, 2015, 8:27am UTC](https://forum.mautic.org/t/module-mongo-already-loaded-in-logs/2970 "2015-12-15T08:27:48Z")
Hello, I’m wonderingering whether I’ve got any issues here. In my logs I can see this error popping up occasionally. Code: \[2015-12-14 09:03:05\] mautic.ERROR: Fatal: Module 'mongo' already loaded - in file Unknown… --- ## [CKEditor still stripping off html](https://forum.mautic.org/t/ckeditor-still-stripping-off-html/2943)
**Author:** [@balkee](https://forum.mautic.org/u/balkee)\ **Replies:** 2\ **Last updated:** [December 14, 2015, 9:56pm UTC](https://forum.mautic.org/t/ckeditor-still-stripping-off-html/2943 "2015-12-14T21:56:48Z")
Is there a setting to disable the internal modifications of the HTML completely? I’m running mautic 1.2.2, in the Landing page HTML editor, portions of the code are being stripped off… HTML is created elsewhere, a… --- ## [Failed to authenticate on SMTP server](https://forum.mautic.org/t/failed-to-authenticate-on-smtp-server/2968)
**Author:** [@katturaja](https://forum.mautic.org/u/katturaja)\ **Replies:** 1\ **Last updated:** [December 14, 2015, 9:20am UTC](https://forum.mautic.org/t/failed-to-authenticate-on-smtp-server/2968 "2015-12-14T09:20:49Z")
I have configured mautic other SMTP settings and when i was test connection and send test mail is working fine. When i am sending a email to lead i am facing following error. SMTP Error Failed to send to katturaja.m@t… --- ## [How does decision tracking work for leads that signed up in kiosk mode?](https://forum.mautic.org/t/how-does-decision-tracking-work-for-leads-that-signed-up-in-kiosk-mode/2967)
**Author:** [@qvplite](https://forum.mautic.org/u/qvplite)\ **Replies:** 1\ **Last updated:** [December 14, 2015, 6:00am UTC](https://forum.mautic.org/t/how-does-decision-tracking-work-for-leads-that-signed-up-in-kiosk-mode/2967 "2015-12-14T06:00:02Z")
Hi, I am wondering how IP tracking (and Decisions tracking - i.e., user visits a page, downloads an asset, etc.) works when a lead originally enters the system through a form that’s setup in “kiosk” mode. Once I sta… --- ## [Cannot access Oauth class from ApiAuth](https://forum.mautic.org/t/cannot-access-oauth-class-from-apiauth/2955)
**Author:** [@tasselhof](https://forum.mautic.org/u/tasselhof)\ **Replies:** 3\ **Last updated:** [December 13, 2015, 1:04pm UTC](https://forum.mautic.org/t/cannot-access-oauth-class-from-apiauth/2955 "2015-12-13T13:04:38Z")
Hi there, I am building my own extension which should send newly entered e-mail directly to Mautic. I am targeting that to be a Wordpress plugin (I know one exists, I am trying to build slightly different one) I s… --- ## [Problem email](https://forum.mautic.org/t/problem-email/2940)
**Author:** [@Booble](https://forum.mautic.org/u/Booble)\ **Replies:** 4\ **Last updated:** [December 12, 2015, 7:04am UTC](https://forum.mautic.org/t/problem-email/2940 "2015-12-12T07:04:27Z")
congratulations for the project! Simple and effective … I’m having a problem with the email, I installed mautic of the root domain, use the email service server domain where mautic is installed, configured SMTP email e… --- ## [Mautic installs, but 'The site is currently offline due to encountering an error' below all pages](https://forum.mautic.org/t/mautic-installs-but-the-site-is-currently-offline-due-to-encountering-an-error-below-all-pages/2954)
**Author:** [@benco](https://forum.mautic.org/u/benco)\ **Replies:** 4\ **Last updated:** [December 11, 2015, 10:07pm UTC](https://forum.mautic.org/t/mautic-installs-but-the-site-is-currently-offline-due-to-encountering-an-error-below-all-pages/2954 "2015-12-11T22:07:40Z")
Hi all - first time installing Mautic last night - after overcoming the initial fileinfo requirement, we got everything installed and all appeared to be well - the 3 steps completed and we were presented with the login s… --- ## [Scheduled Emails in campaign builder not sending?](https://forum.mautic.org/t/scheduled-emails-in-campaign-builder-not-sending/2751)
**Author:** [@martinr](https://forum.mautic.org/u/martinr)\ **Replies:** 16\ **Last updated:** [December 11, 2015, 8:13am UTC](https://forum.mautic.org/t/scheduled-emails-in-campaign-builder-not-sending/2751 "2015-12-11T08:13:36Z")
Hi! I’ve been trying to set up a Drip Feed email campaign in the builder. The general idea is that when a new lead submits a form to us, they get added to a smartlist and they instantly receive the first email in … --- ## [How can i get a french translation](https://forum.mautic.org/t/how-can-i-get-a-french-translation/1575)
**Author:** [@massamba](https://forum.mautic.org/u/massamba)\ **Replies:** 4\ **Last updated:** [December 11, 2015, 7:58am UTC](https://forum.mautic.org/t/how-can-i-get-a-french-translation/1575 "2015-12-11T07:58:18Z")
Hello i started using mautic 2 days ago but my english is not that good. How can i get a french translation ? Thanks --- ## [Spam Leads](https://forum.mautic.org/t/spam-leads/2953)
**Author:** [@martinr](https://forum.mautic.org/u/martinr)\ **Replies:** 1\ **Last updated:** [December 10, 2015, 7:32pm UTC](https://forum.mautic.org/t/spam-leads/2953 "2015-12-10T19:32:20Z")
Hi, We recently set up a website page purely for testing purposes, and this includes our Mautic Opt-In Form. Even though we haven’t launched our campaign yet, we seem to be attracting ‘spam’ leads. We only re… --- ## [404 error while installation](https://forum.mautic.org/t/404-error-while-installation/2938)
**Author:** [@himanshukatyal23](https://forum.mautic.org/u/himanshukatyal23)\ **Replies:** 13\ **Last updated:** [December 10, 2015, 7:26pm UTC](https://forum.mautic.org/t/404-error-while-installation/2938 "2015-12-10T19:26:33Z")
Hi, i am trying to install mautic on web server mod\_rewrite is enabled i pushed all code in domain/mautic/ folder and when i open domain/mautic/index.php it gives me 404 error. with URL domain/installer … --- ## [Kerberos Auth - Disable on SMTP](https://forum.mautic.org/t/kerberos-auth-disable-on-smtp/2952)
**Author:** [@tiagomreis](https://forum.mautic.org/u/tiagomreis)\ **Replies:** 1\ **Last updated:** [December 10, 2015, 2:32pm UTC](https://forum.mautic.org/t/kerberos-auth-disable-on-smtp/2952 "2015-12-10T14:32:13Z")
Hello, Any ideia to solve this one? php app/console mautic:fetch:email 0 emails processed for {xx.xxxx.xx:993/imap/ssl/novalidate-cert}INBOX\_email PHP Notice: Unknown: Kerberos error: No Kerberos credential… --- ## [Test to different email addresses](https://forum.mautic.org/t/test-to-different-email-addresses/2894)
**Author:** [@bloom360](https://forum.mautic.org/u/bloom360)\ **Replies:** 3\ **Last updated:** [December 10, 2015, 12:27pm UTC](https://forum.mautic.org/t/test-to-different-email-addresses/2894 "2015-12-10T12:27:24Z")
How can I send test emails to other addresses than mine? I need to test in Hotmail, Gmail, etc. Thanks! --- ## [Filter IP](https://forum.mautic.org/t/filter-ip/2895)
**Author:** [@bloom360](https://forum.mautic.org/u/bloom360)\ **Replies:** 3\ **Last updated:** [December 10, 2015, 12:26pm UTC](https://forum.mautic.org/t/filter-ip/2895 "2015-12-10T12:26:03Z")
Hi, Is there a way to ignore a series of IP addresses so that our own visits are not logged by the tracker? Many thanks! --- ## [Error when importing lead](https://forum.mautic.org/t/error-when-importing-lead/2945)
**Author:** [@noreply](https://forum.mautic.org/u/noreply)\ **Replies:** 2\ **Last updated:** [December 10, 2015, 10:22am UTC](https://forum.mautic.org/t/error-when-importing-lead/2945 "2015-12-10T10:22:13Z")
Hi, I had faced the below error when importing leads via uploading a CSV file. The file contains 400 leads. Can you let me know why and how to fix it? A new entity was found through the relationship ‘MauticLead… --- ## [Set CRON in SENTORA](https://forum.mautic.org/t/set-cron-in-sentora/2880)
**Author:** [@vbrito](https://forum.mautic.org/u/vbrito)\ **Replies:** 5\ **Last updated:** [December 9, 2015, 3:22pm UTC](https://forum.mautic.org/t/set-cron-in-sentora/2880 "2015-12-09T15:22:55Z")
Hello … good evening! I’m trying to configure the CRON on my server that is a drop in the ocean with Digital SENTORA Panel. Sentora not let me configrar the CRON as explained by the community because there paramet… --- ## [Large Email List, Best Practices](https://forum.mautic.org/t/large-email-list-best-practices/2925)
**Author:** [@healthstatus](https://forum.mautic.org/u/healthstatus)\ **Replies:** 5\ **Last updated:** [December 9, 2015, 1:23pm UTC](https://forum.mautic.org/t/large-email-list-best-practices/2925 "2015-12-09T13:23:51Z")
Has anyone with a larger email list (10k & up) figured out the best methods to send out a blast email? Are you using php mail, another SMTP server, SES or ??? Are you sending immediately, queue? How many at a time? … --- ## [404 error while installation](https://forum.mautic.org/t/404-error-while-installation/2939)
**Author:** [@himanshukatyal23](https://forum.mautic.org/u/himanshukatyal23)\ **Replies:** 15\ **Last updated:** [December 9, 2015, 1:10pm UTC](https://forum.mautic.org/t/404-error-while-installation/2939 "2015-12-09T13:10:52Z")
Hi, i am trying to install mautic on web server mod\_rewrite is enabled i pushed all code in domain/mautic/ folder and when i open domain/mautic/index.php it gives me 404 error. with URL domain/installer … --- ## [Lead doesn't transfer from 1 list to the other list](https://forum.mautic.org/t/lead-doesnt-transfer-from-1-list-to-the-other-list/2931)
**Author:** [@spacek14](https://forum.mautic.org/u/spacek14)\ **Replies:** 4\ **Last updated:** [December 9, 2015, 12:25pm UTC](https://forum.mautic.org/t/lead-doesnt-transfer-from-1-list-to-the-other-list/2931 "2015-12-09T12:25:13Z")
Hi there, I setup 2 lists, namely ‘pending list’ and ‘confirmed list’. The idea is that once a lead clicks and goes to a simple ‘thanks for signing up’ landing page (was built from mautic), this ‘visits a page’ acti… [Previous page](https://forum.mautic.org/c/support/8.md?page=301) [Next page](https://forum.mautic.org/c/support/8.md?page=303)