# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=303 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 304 --- ## [Timing interval issues for campaign](https://forum.mautic.org/t/timing-interval-issues-for-campaign/2937)
**Author:** [@spacek14](https://forum.mautic.org/u/spacek14)\ **Replies:** 9\ **Last updated:** [December 9, 2015, 12:16pm UTC](https://forum.mautic.org/t/timing-interval-issues-for-campaign/2937 "2015-12-09T12:16:55Z")
Hi there, please refer to my campaign sceenshot: http://take.ms/jXQ1N Issues encountered: This is for campaign #1. 3min short-time intervals are used for testing purposes. Problem is from campaign #2 onwards,… --- ## [The site is currently offline due to encountering an error. Ubuntu 14.04 LAMP (Digital Ocean)](https://forum.mautic.org/t/the-site-is-currently-offline-due-to-encountering-an-error-ubuntu-14-04-lamp-digital-ocean/2924)
**Author:** [@gvh](https://forum.mautic.org/u/gvh)\ **Replies:** 4\ **Last updated:** [December 9, 2015, 10:52am UTC](https://forum.mautic.org/t/the-site-is-currently-offline-due-to-encountering-an-error-ubuntu-14-04-lamp-digital-ocean/2924 "2015-12-09T10:52:48Z")
Hi, I am trying to install Mautic on a Digital Ocean Server (Ubuntu 14.04 LAMP) I have read other related questions here in the forum (I hope I read them all) and this is what I have done already Install … --- ## [Mautic Installation Problem](https://forum.mautic.org/t/mautic-installation-problem/2794)
**Author:** [@Blancher](https://forum.mautic.org/u/Blancher)\ **Replies:** 6\ **Last updated:** [December 9, 2015, 10:30am UTC](https://forum.mautic.org/t/mautic-installation-problem/2794 "2015-12-09T10:30:58Z")
Hi guys, I have a problem to set up Mautic on my server. Not sure it’s the best place to ask but i’m almost desperate I really need to find a solution. A month ago, I installed Mautic (v 1.2.2) on my bluehost … --- ## [No points added after page visits (pixel tracking codes installed)](https://forum.mautic.org/t/no-points-added-after-page-visits-pixel-tracking-codes-installed/2934)
**Author:** [@spacek14](https://forum.mautic.org/u/spacek14)\ **Replies:** 3\ **Last updated:** [December 9, 2015, 8:15am UTC](https://forum.mautic.org/t/no-points-added-after-page-visits-pixel-tracking-codes-installed/2934 "2015-12-09T08:15:24Z")
Hi there, please help. Pixel tracking was installed in all pages of an external website. But points doesn’t add even though the pages are visited via clicking on the links from an email. Tried testing different page… --- ## [is it possible to use Visit Page event to get to know when a user visits a specific page of my websi](https://forum.mautic.org/t/is-it-possible-to-use-visit-page-event-to-get-to-know-when-a-user-visits-a-specific-page-of-my-websi/2933)
**Author:** [@gleyvepascoa](https://forum.mautic.org/u/gleyvepascoa)\ **Replies:** 2\ **Last updated:** [December 9, 2015, 8:06am UTC](https://forum.mautic.org/t/is-it-possible-to-use-visit-page-event-to-get-to-know-when-a-user-visits-a-specific-page-of-my-websi/2933 "2015-12-09T08:06:52Z")
is it possible to use Visit Page event to get to know when a user visits a specific page of my website? --- ## [Mautic integration in asp.net application](https://forum.mautic.org/t/mautic-integration-in-asp-net-application/2923)
**Author:** [@Nitya](https://forum.mautic.org/u/Nitya)\ **Replies:** 2\ **Last updated:** [December 9, 2015, 7:50am UTC](https://forum.mautic.org/t/mautic-integration-in-asp-net-application/2923 "2015-12-09T07:50:47Z")
I want to know how can I intergrate mautic in my asp.net web application. Please help --- ## [Updating leads using check-box/radio buttons in Forms](https://forum.mautic.org/t/updating-leads-using-check-box-radio-buttons-in-forms/2918)
**Author:** [@ehill](https://forum.mautic.org/u/ehill)\ **Replies:** 2\ **Last updated:** [December 9, 2015, 7:33am UTC](https://forum.mautic.org/t/updating-leads-using-check-box-radio-buttons-in-forms/2918 "2015-12-09T07:33:35Z")
@escopecz We are wondering whether we are setting this up correctly or whether we have uncovered a bug. We have a field called ‘has kids’ in which there are two values ‘yes’ and ‘no’. We then create a form in which the… --- ## [Email Working For Some Users - Not All](https://forum.mautic.org/t/email-working-for-some-users-not-all/2883)
**Author:** [@goldcoastchicago](https://forum.mautic.org/u/goldcoastchicago)\ **Replies:** 3\ **Last updated:** [December 7, 2015, 10:23pm UTC](https://forum.mautic.org/t/email-working-for-some-users-not-all/2883 "2015-12-07T22:23:22Z")
We are working on a Mautic installation that is fully up-to-date and setup with Amazon SES. The configuration is correct on both Mautic and through Amazon SES with domain verifications, email verifications, etc… The inst… --- ## [Mautic Kerberos Authentication](https://forum.mautic.org/t/mautic-kerberos-authentication/2917)
**Author:** [@tiagomreis](https://forum.mautic.org/u/tiagomreis)\ **Replies:** 1\ **Last updated:** [December 7, 2015, 10:06am UTC](https://forum.mautic.org/t/mautic-kerberos-authentication/2917 "2015-12-07T10:06:12Z")
Hello there, Any ideia how to disable the Kerberos authentication in Mautic? We are getting this notice. php app/console mautic:fetch:email 0 emails processed for {xx.xxxx.xx:993/imap/ssl/novalidate-cert… --- ## [Call to Action](https://forum.mautic.org/t/call-to-action/2911)
**Author:** [@habib](https://forum.mautic.org/u/habib)\ **Replies:** 2\ **Last updated:** [December 7, 2015, 8:44am UTC](https://forum.mautic.org/t/call-to-action/2911 "2015-12-07T08:44:21Z")
Hello, I was wondering if there is any way I can make track-able Call-to-Action buttons / links? I would love to have a few so as to be able to track the flow of traffic leading on to the landing page and so on. … --- ## [Campaigns do not work](https://forum.mautic.org/t/campaigns-do-not-work/2877)
**Author:** [@vbrito](https://forum.mautic.org/u/vbrito)\ **Replies:** 3\ **Last updated:** [December 6, 2015, 6:10pm UTC](https://forum.mautic.org/t/campaigns-do-not-work/2877 "2015-12-06T18:10:31Z")
Hello! I am new to Mautic.Até the time could not do infirm campaign work, the first trigger does not. I have surfed in the forums and have not found the solution. Someone could help me. I made a very simple campa… --- ## [User role with mPower](https://forum.mautic.org/t/user-role-with-mpower/2897)
**Author:** [@Digi4Care](https://forum.mautic.org/u/Digi4Care)\ **Replies:** 2\ **Last updated:** [December 4, 2015, 9:16am UTC](https://forum.mautic.org/t/user-role-with-mpower/2897 "2015-12-04T09:16:38Z")
I made a user role and trying to add mPOwer (focus/Social) but getting after saving the next error: 500 Internal Server Error This error comes inside Mautic with the free account you provide. because the vers… --- ## [Remote Assets Aren't Saving](https://forum.mautic.org/t/remote-assets-arent-saving/2888)
**Author:** [@danbeall](https://forum.mautic.org/u/danbeall)\ **Replies:** 3\ **Last updated:** [December 3, 2015, 2:39pm UTC](https://forum.mautic.org/t/remote-assets-arent-saving/2888 "2015-12-03T14:39:15Z")
I am having a problem with Remote Assets and I wonder if anyone else has had experience… Using v1.2.2. If I try to add a remote asset, it doesn’t save. I chose Storage Location: Remote, entered a URL, and added… --- ## [JS / AJAX errors on brand-new install](https://forum.mautic.org/t/js-ajax-errors-on-brand-new-install/2874)
**Author:** [@bloom360](https://forum.mautic.org/u/bloom360)\ **Replies:** 3\ **Last updated:** [December 3, 2015, 12:05pm UTC](https://forum.mautic.org/t/js-ajax-errors-on-brand-new-install/2874 "2015-12-03T12:05:30Z")
I just installed a fresh download of Mautic and it installed OK. However there seem to be a bunch of front-end JS bugs? For example, if I open the Email Builder and then press CLOSE BUILDER, it just stays there forever. … --- ## [Asset size](https://forum.mautic.org/t/asset-size/2890)
**Author:** [@dunatech](https://forum.mautic.org/u/dunatech)\ **Replies:** 2\ **Last updated:** [December 3, 2015, 11:17am UTC](https://forum.mautic.org/t/asset-size/2890 "2015-12-03T11:17:04Z")
Hello, I was configuring a campaign to send e-mails with an asset link. The asset is 68MB. I send an email test to check the asset link, but Mautic display an error message: “The site is currently offline due to encoun… --- ## [Tracking pixel slow](https://forum.mautic.org/t/tracking-pixel-slow/2868)
**Author:** [@menolo](https://forum.mautic.org/u/menolo)\ **Replies:** 3\ **Last updated:** [December 3, 2015, 8:52am UTC](https://forum.mautic.org/t/tracking-pixel-slow/2868 "2015-12-03T08:52:34Z")
Hey guys. My tracking pixel can sometimes take over 1 minute to load which is way too long. I’m running Mautic 1.2.1. Is it possible to optimize this? The website has about 50 simultanious visitors and my the DB table pa… --- ## [Follow up on the tracking pixel](https://forum.mautic.org/t/follow-up-on-the-tracking-pixel/2887)
**Author:** [@Brandon](https://forum.mautic.org/u/Brandon)\ **Replies:** 6\ **Last updated:** [December 2, 2015, 12:55pm UTC](https://forum.mautic.org/t/follow-up-on-the-tracking-pixel/2887 "2015-12-02T12:55:29Z")
The link is http://gbizit.co.uk/ Nowhere on the page is there a with the src of the mtracking.gif :S --- ## [Cron jobs on Shared Hosting](https://forum.mautic.org/t/cron-jobs-on-shared-hosting/2869)
**Author:** [@tusa20](https://forum.mautic.org/u/tusa20)\ **Replies:** 2\ **Last updated:** [December 2, 2015, 9:40am UTC](https://forum.mautic.org/t/cron-jobs-on-shared-hosting/2869 "2015-12-02T09:40:19Z")
Hi everyone, Trying to setup cron jobs Ex: php /home/u277315588/public\_html/mkt/app/console mautic:leadlists:update --env=prod on my shared hosting (hostinger PHP 5.3.29), I’m having the following error: … --- ## [MaxMind GeoIP2 credentials](https://forum.mautic.org/t/maxmind-geoip2-credentials/2875)
**Author:** [@milescantley](https://forum.mautic.org/u/milescantley)\ **Replies:** 1\ **Last updated:** [December 1, 2015, 12:35pm UTC](https://forum.mautic.org/t/maxmind-geoip2-credentials/2875 "2015-12-01T12:35:23Z")
Hello Alan I have the same issue on our self hosted version of Mautic, as this - https://www.mautic.org/community/index.php/1103-maxmind-geoip2-not-working Our credentials (free trial only) are 107049:LlCz3Z3tC… --- ## [Completed Installation with Errors](https://forum.mautic.org/t/completed-installation-with-errors/2872)
**Author:** [@jengalla](https://forum.mautic.org/u/jengalla)\ **Replies:** 2\ **Last updated:** [December 1, 2015, 10:11am UTC](https://forum.mautic.org/t/completed-installation-with-errors/2872 "2015-12-01T10:11:45Z")
Hi this is the error I am receiving after completing the install from the browser: The site is currently offline due to encountering an error. If the problem persists, please contact the system administrator. Syst… --- ## [Where to Install Mautic](https://forum.mautic.org/t/where-to-install-mautic/2863)
**Author:** [@jodumont](https://forum.mautic.org/u/jodumont)\ **Replies:** 3\ **Last updated:** [November 30, 2015, 8:00am UTC](https://forum.mautic.org/t/where-to-install-mautic/2863 "2015-11-30T08:00:30Z")
Hi Everyone; I want to use Mautic with WordPress as transparent it could be and with less direction it’s possible to being able to not being block by AdBlock and others plugins like that so I was wondering where I shou… --- ## [Sometimes Leads are Created, Sometimes They're Not](https://forum.mautic.org/t/sometimes-leads-are-created-sometimes-theyre-not/2862)
**Author:** [@kevincarney](https://forum.mautic.org/u/kevincarney)\ **Replies:** 3\ **Last updated:** [November 28, 2015, 6:37pm UTC](https://forum.mautic.org/t/sometimes-leads-are-created-sometimes-theyre-not/2862 "2015-11-28T18:37:28Z")
I’ve configured Mautic so when someone downloads an eBook, a lead is created within Mautic, an email is sent to the lead, an email is sent to me, and a list in Mailchimp is updated. When I receive an email letting m… --- ## [Mautic CRON outputs --help](https://forum.mautic.org/t/mautic-cron-outputs-help/2858)
**Author:** [@welfordian](https://forum.mautic.org/u/welfordian)\ **Replies:** 4\ **Last updated:** [November 28, 2015, 6:16pm UTC](https://forum.mautic.org/t/mautic-cron-outputs-help/2858 "2015-11-28T18:16:52Z")
Hello, I am trying to create the CRON job to process the emails. I have been logging the output of the CRON job, at it’s just as follows. My CRON job is: php /home/gbizituk/public\_html/mautic/app/c… --- ## [Wordpress WP Mautic plugin does not work](https://forum.mautic.org/t/wordpress-wp-mautic-plugin-does-not-work/2076)
**Author:** [@vmajor](https://forum.mautic.org/u/vmajor)\ **Replies:** 8\ **Last updated:** [November 28, 2015, 3:10pm UTC](https://forum.mautic.org/t/wordpress-wp-mautic-plugin-does-not-work/2076 "2015-11-28T15:10:29Z")
…actually the plugin itself seems to work as I see this in my page source: …but Mautic does not record any visits to the blog. There are visits, including my own from various devices. What may be going wr… --- ## [Help: Fatal Error](https://forum.mautic.org/t/help-fatal-error/2860)
**Author:** [@Fernando\_Adams](https://forum.mautic.org/u/Fernando_Adams)\ **Replies:** 2\ **Last updated:** [November 27, 2015, 7:27pm UTC](https://forum.mautic.org/t/help-fatal-error/2860 "2015-11-27T19:27:15Z")
Suddenly appears a fatal error of anything … any suggestions of what I can do? Fatal error: Class ‘appProdProjectContainer’ not found in /home/dimpo382/public\_html/mautic/app/AppKernel.php on line 496 --- ## [Index.php missing in WP-Mautic leading to 404](https://forum.mautic.org/t/index-php-missing-in-wp-mautic-leading-to-404/2852)
**Author:** [@rekast](https://forum.mautic.org/u/rekast)\ **Replies:** 4\ **Last updated:** [November 27, 2015, 8:55am UTC](https://forum.mautic.org/t/index-php-missing-in-wp-mautic-leading-to-404/2852 "2015-11-27T08:55:07Z")
Is there a way to remove the index.php in the mautic URL? The mautic wordpress plugin, form script src references my mautic install without the index.php in the src, where as the automatic script calls for it. Exa… --- ## [Class 'PDO' not found](https://forum.mautic.org/t/class-pdo-not-found/2827)
**Author:** [@habib](https://forum.mautic.org/u/habib)\ **Replies:** 3\ **Last updated:** [November 27, 2015, 8:00am UTC](https://forum.mautic.org/t/class-pdo-not-found/2827 "2015-11-27T08:00:17Z")
Hello, Can anyone please help me? Everything was working fine until just now when I saw this error: Quote: Fatal error: Class 'PDO' not found in /home/rramindia/public\_html/marketing/vendor/doctrine/dbal/lib/Doctr… --- ## [Campaigns problem](https://forum.mautic.org/t/campaigns-problem/2830)
**Author:** [@Blancher](https://forum.mautic.org/u/Blancher)\ **Replies:** 13\ **Last updated:** [November 26, 2015, 4:35pm UTC](https://forum.mautic.org/t/campaigns-problem/2830 "2015-11-26T16:35:58Z")
Still configurated my Mautic on my own server and have a problems with campaigns. I create a campaign form and a landing and then, I create a campaign process with campaign builder. When my leads feed the form, he should… --- ## [Does Facebook integration work right now ?](https://forum.mautic.org/t/does-facebook-integration-work-right-now/2851)
**Author:** [@l2aelba](https://forum.mautic.org/u/l2aelba)\ **Replies:** 1\ **Last updated:** [November 26, 2015, 11:41am UTC](https://forum.mautic.org/t/does-facebook-integration-work-right-now/2851 "2015-11-26T11:41:01Z")
Just a simple question. Does Facebook integration (plug-in) work on current Mautic version (stable) right now ? If YES. what “login permissions” needing for Mautic ? like… “public\_profile”… bla bla bla --- ## [externallink not available](https://forum.mautic.org/t/externallink-not-available/2846)
**Author:** [@malcolm](https://forum.mautic.org/u/malcolm)\ **Replies:** 4\ **Last updated:** [November 26, 2015, 10:42am UTC](https://forum.mautic.org/t/externallink-not-available/2846 "2015-11-26T10:42:59Z")
I’ve seen a few references to the use of externallink tokens in Email Builder. (eg. such as here https://www.mautic.org/community/index.php/297-tracking-not-picking-up-page-hit/0) The suggestion seems to be that und… [Previous page](https://forum.mautic.org/c/support/8.md?page=302) [Next page](https://forum.mautic.org/c/support/8.md?page=304)