# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=305 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 306 --- ## [Stop a campaign when a lead replies an email](https://forum.mautic.org/t/stop-a-campaign-when-a-lead-replies-an-email/2648)
**Author:** [@rangeva](https://forum.mautic.org/u/rangeva)\ **Replies:** 7\ **Last updated:** [November 13, 2015, 11:58am UTC](https://forum.mautic.org/t/stop-a-campaign-when-a-lead-replies-an-email/2648 "2015-11-13T11:58:27Z")
Hi, We are sending “personal” emails, trying to engage our clients to get back to us. We want to stop the emails, once the lead replies - is there a built in way of doing so? A possible solution would be to listen on… --- ## [How to recover some data from self hosted?](https://forum.mautic.org/t/how-to-recover-some-data-from-self-hosted/2521)
**Author:** [@Sokoban](https://forum.mautic.org/u/Sokoban)\ **Replies:** 11\ **Last updated:** [November 12, 2015, 9:21am UTC](https://forum.mautic.org/t/how-to-recover-some-data-from-self-hosted/2521 "2015-11-12T09:21:50Z")
May I recover some data as email text from Mautic self hosted backup? --- ## [email not triggered](https://forum.mautic.org/t/email-not-triggered/2723)
**Author:** [@mlacava](https://forum.mautic.org/u/mlacava)\ **Replies:** 3\ **Last updated:** [November 11, 2015, 12:57pm UTC](https://forum.mautic.org/t/email-not-triggered/2723 "2015-11-11T12:57:46Z")
After hours spent trying to setup a simple form to send welcome email to my users I really gave up! created campaign form - http://take.ms/WM8C0 created email - http://take.ms/FxDO1L (which is in pending status f… --- ## [Submission actions for Campaign Forms](https://forum.mautic.org/t/submission-actions-for-campaign-forms/2735)
**Author:** [@Robmobius](https://forum.mautic.org/u/Robmobius)\ **Replies:** 2\ **Last updated:** [November 11, 2015, 12:52pm UTC](https://forum.mautic.org/t/submission-actions-for-campaign-forms/2735 "2015-11-11T12:52:05Z")
I have built a form and I am using it as a starting point for a campaign. Stand alone forms have the options of setting actions when the form is completed and submitted. These actions are not available to campa… --- ## [Parser rips out 'email' or replaces emails in Unsubscribe](https://forum.mautic.org/t/parser-rips-out-email-or-replaces-emails-in-unsubscribe/2741)
**Author:** [@ehill](https://forum.mautic.org/u/ehill)\ **Replies:** 2\ **Last updated:** [November 11, 2015, 12:32pm UTC](https://forum.mautic.org/t/parser-rips-out-email-or-replaces-emails-in-unsubscribe/2741 "2015-11-11T12:32:43Z")
Using v 1.2.1 we have seen the following: Inserting the word ‘email’ in the subject line causes the word to be deleted. Inserting the following unsubscribe\_text in the Configuration “Want to unsubscribe your em… --- ## [{webview\_url}](https://forum.mautic.org/t/webview-url/2742)
**Author:** [@ehill](https://forum.mautic.org/u/ehill)\ **Replies:** 4\ **Last updated:** [November 11, 2015, 12:30pm UTC](https://forum.mautic.org/t/webview-url/2742 "2015-11-11T12:30:52Z")
@alanhartless what happened to {webview\_URL}? --- ## [Forward to friend](https://forum.mautic.org/t/forward-to-friend/2743)
**Author:** [@Peter\_Ramalema](https://forum.mautic.org/u/Peter_Ramalema)\ **Replies:** 2\ **Last updated:** [November 11, 2015, 12:22pm UTC](https://forum.mautic.org/t/forward-to-friend/2743 "2015-11-11T12:22:04Z")
Hi Guys, how can I insert forward to fiend and view in browser in my newsletter tags? --- ## [Responds](https://forum.mautic.org/t/responds/2721)
**Author:** [@Mhamad.canaan](https://forum.mautic.org/u/Mhamad.canaan)\ **Replies:** 6\ **Last updated:** [November 11, 2015, 11:37am UTC](https://forum.mautic.org/t/responds/2721 "2015-11-11T11:37:44Z")
Hi, I want to apology if I did anything wrong, but to be honest I do not know if I did any. anyway I just want to know why my questions are not being answered by anyone. Just please let me know if I am not welcomed … --- ## [Form not redirect](https://forum.mautic.org/t/form-not-redirect/2727)
**Author:** [@audrey](https://forum.mautic.org/u/audrey)\ **Replies:** 5\ **Last updated:** [November 11, 2015, 7:41am UTC](https://forum.mautic.org/t/form-not-redirect/2727 "2015-11-11T07:41:34Z")
Hello. It’s a question about download edition. When made “form”, “Successful Submit Action” -\> select “Redirect URL” " Redirect URL/Message"-\> input Thanks page URL Even if a Send button is also p… --- ## [About that Wordpress plugin...](https://forum.mautic.org/t/about-that-wordpress-plugin/2745)
**Author:** [@derrickm](https://forum.mautic.org/u/derrickm)\ **Replies:** 2\ **Last updated:** [November 11, 2015, 4:56am UTC](https://forum.mautic.org/t/about-that-wordpress-plugin/2745 "2015-11-11T04:56:08Z")
Hi! Thanks for the code here: https://www.mautic.org/community/index.php/1022-wordpress-plugin-what-does-it-do/ I finally got around to trying this on a new site where I want WordPress users to be added to Maut… --- ## [Step-by-step for Unsubcribe](https://forum.mautic.org/t/step-by-step-for-unsubcribe/2736)
**Author:** [@JD\_Mktg\_MC](https://forum.mautic.org/u/JD_Mktg_MC)\ **Replies:** 2\ **Last updated:** [November 10, 2015, 1:07pm UTC](https://forum.mautic.org/t/step-by-step-for-unsubcribe/2736 "2015-11-10T13:07:54Z")
I am a simple ‘marketing’ person and am trying to input the HTML code needed to drive a one-click unsubscribe. I’ve tried the various suggestions and just cannot get it to work (I can get the language but not the actu… --- ## [Add Lead to List that matches value in Hidden Form field](https://forum.mautic.org/t/add-lead-to-list-that-matches-value-in-hidden-form-field/2714)
**Author:** [@malcolm](https://forum.mautic.org/u/malcolm)\ **Replies:** 4\ **Last updated:** [November 10, 2015, 12:22am UTC](https://forum.mautic.org/t/add-lead-to-list-that-matches-value-in-hidden-form-field/2714 "2015-11-10T00:22:50Z")
Hi, I have multiple pages for different product and service offerings. When someone fills out a form on one of these pages, I want them to be added to an associated List. So far pretty easy. The trick is I don’… --- ## [Automatically associate existing customers with IP address.](https://forum.mautic.org/t/automatically-associate-existing-customers-with-ip-address/2713)
**Author:** [@malcolm](https://forum.mautic.org/u/malcolm)\ **Replies:** 6\ **Last updated:** [November 10, 2015, 12:01am UTC](https://forum.mautic.org/t/automatically-associate-existing-customers-with-ip-address/2713 "2015-11-10T00:01:07Z")
Hi, I’m a mautic rookie, have it setup (self hosted) and am starting to lay out some campaigns, lists, etc. For new leads I think I’m getting on top of it, after spending a bunch of time reading posts in here. Thank… --- ## [How does Mautic determine bounce](https://forum.mautic.org/t/how-does-mautic-determine-bounce/2738)
**Author:** [@ehill](https://forum.mautic.org/u/ehill)\ **Replies:** 2\ **Last updated:** [November 9, 2015, 7:14pm UTC](https://forum.mautic.org/t/how-does-mautic-determine-bounce/2738 "2015-11-09T19:14:28Z")
@escopecz We have been doing testing and finding that occasionally we have leads on our test list who do not receive emails after a number of tests. When we looked at the lead records we see that there is a bounce hold.… --- ## [How to track failed email delivery?](https://forum.mautic.org/t/how-to-track-failed-email-delivery/1856)
**Author:** [@aarsla](https://forum.mautic.org/u/aarsla)\ **Replies:** 18\ **Last updated:** [November 9, 2015, 2:57pm UTC](https://forum.mautic.org/t/how-to-track-failed-email-delivery/1856 "2015-11-09T14:57:25Z")
I have send test email to 2 email addresses, one of which was fake.lead@nonexistent.test. Obviously, postfix returned Code: May 19 12:27:03 mautic postfix/smtp\[8445\]: C6870729E: to=, relay=none, delay=0.49, delays=0… --- ## [Creating a VPS to install Matic](https://forum.mautic.org/t/creating-a-vps-to-install-matic/2725)
**Author:** [@alanmosko](https://forum.mautic.org/u/alanmosko)\ **Replies:** 4\ **Last updated:** [November 9, 2015, 1:23pm UTC](https://forum.mautic.org/t/creating-a-vps-to-install-matic/2725 "2015-11-09T13:23:53Z")
Hello, I am trying to create a VPS to install Mautic, but I can not find any documentation, tutorial or even class that says you need to create a VPS that supports Mautic. I do not want to use the BitNami becau… --- ## [Campaign Condition Number](https://forum.mautic.org/t/campaign-condition-number/2728)
**Author:** [@trops](https://forum.mautic.org/u/trops)\ **Replies:** 2\ **Last updated:** [November 9, 2015, 12:47pm UTC](https://forum.mautic.org/t/campaign-condition-number/2728 "2015-11-09T12:47:29Z")
I noticed while trying to create a condition in a campaign for one of my custom lead fields that happens to be a “Number” data type, the condition will not let me choose anything from the “list of values” other than “3”. … --- ## [Unable to read the imported csv file. Mastic 1.2.2](https://forum.mautic.org/t/unable-to-read-the-imported-csv-file-mastic-1-2-2/2672)
**Author:** [@goldcoastchicago](https://forum.mautic.org/u/goldcoastchicago)\ **Replies:** 5\ **Last updated:** [November 9, 2015, 8:03am UTC](https://forum.mautic.org/t/unable-to-read-the-imported-csv-file-mastic-1-2-2/2672 "2015-11-09T08:03:01Z")
I upgraded Mautic to version 1.2.2 and now the ability to import via a CSV file isn’t working. I’ve tried files I’ve created, files exported from MailChimp, Pardot and my address book. Nothing is working. Returns the mes… --- ## [Mautic - Amazon SES connection problem](https://forum.mautic.org/t/mautic-amazon-ses-connection-problem/2731)
**Author:** [@BuzzTerra](https://forum.mautic.org/u/BuzzTerra)\ **Replies:** 1\ **Last updated:** [November 8, 2015, 9:48am UTC](https://forum.mautic.org/t/mautic-amazon-ses-connection-problem/2731 "2015-11-08T09:48:16Z")
Hey guys, after I enter my amazon web services credentials and click Test Connection within the email settings I am getting this error: Connection could not be established with host email-smtp.us-west-2.amazonaws.co… --- ## [Smart List when lead is added](https://forum.mautic.org/t/smart-list-when-lead-is-added/2729)
**Author:** [@mroberto](https://forum.mautic.org/u/mroberto)\ **Replies:** 1\ **Last updated:** [November 8, 2015, 7:06am UTC](https://forum.mautic.org/t/smart-list-when-lead-is-added/2729 "2015-11-08T07:06:41Z")
Is there a way to add a lead to a smart List once it’s detected by the system. We are using api to add leads but we have to manually add them to smart list. It would be nice in the filters to have an option to select “… --- ## [Its set to send multi-server?](https://forum.mautic.org/t/its-set-to-send-multi-server/2706)
**Author:** [@alanmosko](https://forum.mautic.org/u/alanmosko)\ **Replies:** 3\ **Last updated:** [November 6, 2015, 6:10pm UTC](https://forum.mautic.org/t/its-set-to-send-multi-server/2706 "2015-11-06T18:10:11Z")
Hello, Is testing the service, and I see that is very complete and very interesting, but my question is relevant to the self-hosted. I installed on my site, and I saw that you can configure an SMTP service, sen… --- ## [How does tracking work?](https://forum.mautic.org/t/how-does-tracking-work/1458)
**Author:** [@gshuk](https://forum.mautic.org/u/gshuk)\ **Replies:** 9\ **Last updated:** [November 6, 2015, 5:02pm UTC](https://forum.mautic.org/t/how-does-tracking-work/1458 "2015-11-06T17:02:37Z")
Is there any documentation? All I can see is that you put a link to a gif file on website. Filling out a form is one way to tie email to browers, however can they be tracked when they click on links within emails that… --- ## [Cannot Authorize Mautic Joomla Plugin](https://forum.mautic.org/t/cannot-authorize-mautic-joomla-plugin/2331)
**Author:** [@aluidens](https://forum.mautic.org/u/aluidens)\ **Replies:** 14\ **Last updated:** [November 6, 2015, 9:49am UTC](https://forum.mautic.org/t/cannot-authorize-mautic-joomla-plugin/2331 "2015-11-06T09:49:51Z")
When trying to authorize the Joomla Mautic Plugin, I receive the following error message: Error Incorrect access token parameters returned: Array The Public Key, and Secret Key have been created in Mautic and… --- ## [Form for poll/vote](https://forum.mautic.org/t/form-for-poll-vote/2717)
**Author:** [@viegelinsch](https://forum.mautic.org/u/viegelinsch)\ **Replies:** 2\ **Last updated:** [November 6, 2015, 9:43am UTC](https://forum.mautic.org/t/form-for-poll-vote/2717 "2015-11-06T09:43:02Z")
Hi folks, I would like to use a form to create a poll/vote. Would somebody please share with me, how I can “protect” this form from being filled out several times by the same IP? Alternatively a protection via s… --- ## [.htaccess issue](https://forum.mautic.org/t/htaccess-issue/2715)
**Author:** [@Peter\_Ramalema](https://forum.mautic.org/u/Peter_Ramalema)\ **Replies:** 1\ **Last updated:** [November 6, 2015, 8:01am UTC](https://forum.mautic.org/t/htaccess-issue/2715 "2015-11-06T08:01:12Z")
Hi Guys, any idea why my subdomains do no longer work after I installed Mautic application on the domain?see error below “The server encountered an internal error or misconfiguration and was unable to complete your req… --- ## [Setting up Bounce Management in Amazon SES](https://forum.mautic.org/t/setting-up-bounce-management-in-amazon-ses/2709)
**Author:** [@ehill](https://forum.mautic.org/u/ehill)\ **Replies:** 1\ **Last updated:** [November 5, 2015, 7:34pm UTC](https://forum.mautic.org/t/setting-up-bounce-management-in-amazon-ses/2709 "2015-11-05T19:34:04Z")
It is not clear whether and how to set up bounce management using Mautic 1.2.0 can be implemented with Amazon SES. Any help here? --- ## [LEADS | New lead replaces previous lead](https://forum.mautic.org/t/leads-new-lead-replaces-previous-lead/2707)
**Author:** [@andrewchildsza](https://forum.mautic.org/u/andrewchildsza)\ **Replies:** 3\ **Last updated:** [November 5, 2015, 6:12pm UTC](https://forum.mautic.org/t/leads-new-lead-replaces-previous-lead/2707 "2015-11-05T18:12:58Z")
Hello, I’m running a self hosted install using Amazon EC3 and SES. Whenever I add a lead through a form on my site the lead replaces whatever lead is already there. I have tested this over and over and it … --- ## [Self hosted to hosted](https://forum.mautic.org/t/self-hosted-to-hosted/2708)
**Author:** [@Peter\_Ramalema](https://forum.mautic.org/u/Peter_Ramalema)\ **Replies:** 2\ **Last updated:** [November 5, 2015, 6:03pm UTC](https://forum.mautic.org/t/self-hosted-to-hosted/2708 "2015-11-05T18:03:22Z")
Hi Guys, how can I convert from self hosted to a hosted? I want to run multiple mautic instances on different domains or sub-domains. --- ## [Default language is not changed.](https://forum.mautic.org/t/default-language-is-not-changed/2700)
**Author:** [@audrey](https://forum.mautic.org/u/audrey)\ **Replies:** 3\ **Last updated:** [November 5, 2015, 12:47pm UTC](https://forum.mautic.org/t/default-language-is-not-changed/2700 "2015-11-05T12:47:21Z")
Hello. I’m installing Mautic in own server and try now. Default language is changed to J"apanese" from Configuration, a condition of english. How should it be done? Thanks. --- ## [Email dropdown menu](https://forum.mautic.org/t/email-dropdown-menu/2699)
**Author:** [@Peter\_Ramalema](https://forum.mautic.org/u/Peter_Ramalema)\ **Replies:** 4\ **Last updated:** [November 5, 2015, 12:10pm UTC](https://forum.mautic.org/t/email-dropdown-menu/2699 "2015-11-05T12:10:13Z")
Hi Guys, I can’t seem to have an email drop-down menu where and even if I want to create an email document i do not have an button for email builder, any idea why is this the case? [Previous page](https://forum.mautic.org/c/support/8.md?page=304) [Next page](https://forum.mautic.org/c/support/8.md?page=306)