# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=306 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 307 --- ## [Themes](https://forum.mautic.org/t/themes/2701)
**Author:** [@Peter\_Ramalema](https://forum.mautic.org/u/Peter_Ramalema)\ **Replies:** 2\ **Last updated:** [November 5, 2015, 9:39am UTC](https://forum.mautic.org/t/themes/2701 "2015-11-05T09:39:09Z")
Hi Guys, where can I change or add new themes in my HTML editor? --- ## [Database install can't get past that part](https://forum.mautic.org/t/database-install-cant-get-past-that-part/2567)
**Author:** [@sbrinaz](https://forum.mautic.org/u/sbrinaz)\ **Replies:** 6\ **Last updated:** [November 5, 2015, 9:09am UTC](https://forum.mautic.org/t/database-install-cant-get-past-that-part/2567 "2015-11-05T09:09:00Z")
I am doing an install…php is version 5.6.X…created a MySQL database already. On the install it checks out okay to get to the next page for the db install area. Install…on the database setup page… Localhost Po… --- ## [Problem with setting language in version 1.2.2](https://forum.mautic.org/t/problem-with-setting-language-in-version-1-2-2/2695)
**Author:** [@Lukas](https://forum.mautic.org/u/Lukas)\ **Replies:** 3\ **Last updated:** [November 4, 2015, 6:44pm UTC](https://forum.mautic.org/t/problem-with-setting-language-in-version-1-2-2/2695 "2015-11-04T18:44:32Z")
Hi, I’ve installed new Mautic 1.2.2 in our own server. When I try do change language (in profile or system defaults settings), nothing happend. All works fine on other older Mautic´s instalation (version 1.2.0, same se… --- ## [Sending email to a list](https://forum.mautic.org/t/sending-email-to-a-list/2692)
**Author:** [@prineel](https://forum.mautic.org/u/prineel)\ **Replies:** 6\ **Last updated:** [November 4, 2015, 2:32pm UTC](https://forum.mautic.org/t/sending-email-to-a-list/2692 "2015-11-04T14:32:27Z")
Hi guys, basically need some assistance with sending an email. Installed via CPanel and added Cron Jobs. Have created my lists, categories and email templates but only get the option to ‘send example’? Thanks … --- ## [MauticGeneratorBundle](https://forum.mautic.org/t/mauticgeneratorbundle/2697)
**Author:** [@Mhamad.canaan](https://forum.mautic.org/u/Mhamad.canaan)\ **Replies:** 1\ **Last updated:** [November 4, 2015, 1:42pm UTC](https://forum.mautic.org/t/mauticgeneratorbundle/2697 "2015-11-04T13:42:44Z")
Hi, Does anyone know how could i use the MauticGeneratorBundle to generate a new bundle? like if i want a facebookbundle that posts to facebook? thank you in advance --- ## [Not Able to Integrate with mandrill api to mautic](https://forum.mautic.org/t/not-able-to-integrate-with-mandrill-api-to-mautic/2694)
**Author:** [@venkatesh](https://forum.mautic.org/u/venkatesh)\ **Replies:** 2\ **Last updated:** [November 4, 2015, 11:01am UTC](https://forum.mautic.org/t/not-able-to-integrate-with-mandrill-api-to-mautic/2694 "2015-11-04T11:01:48Z")
Not able to connect mandrill api in mautic… it gives me an error https://mandrillapp.com/api/1.0/users/ping.json failed: Failed to connect to mandrillapp.com port 443: Connection timed out … please help me out --- ## [How to customize a View](https://forum.mautic.org/t/how-to-customize-a-view/2691)
**Author:** [@ecticphs](https://forum.mautic.org/u/ecticphs)\ **Replies:** 2\ **Last updated:** [November 4, 2015, 10:56am UTC](https://forum.mautic.org/t/how-to-customize-a-view/2691 "2015-11-04T10:56:08Z")
Hello, I’m wondering if/how it’s possible to modify views for leads in the Dashboard. Thanks --- ## [Moving from Hubspot to Mautic](https://forum.mautic.org/t/moving-from-hubspot-to-mautic/2689)
**Author:** [@OffitKurman](https://forum.mautic.org/u/OffitKurman)\ **Replies:** 2\ **Last updated:** [November 4, 2015, 10:32am UTC](https://forum.mautic.org/t/moving-from-hubspot-to-mautic/2689 "2015-11-04T10:32:49Z")
we want to migrate form hubspot to Mautic. we have 25k contacts and several email templates and landing pages to move over to mautic. what is the best way to do this? --- ## [Use shortcodes in Mautic emails](https://forum.mautic.org/t/use-shortcodes-in-mautic-emails/2685)
**Author:** [@jandewit](https://forum.mautic.org/u/jandewit)\ **Replies:** 2\ **Last updated:** [November 4, 2015, 10:27am UTC](https://forum.mautic.org/t/use-shortcodes-in-mautic-emails/2685 "2015-11-04T10:27:22Z")
Hello all, I am looking for a list with short codes, but can’t find it… So maybe someone here knows? When I create an email, I would like to add a tag with which Mautic inserts the first name of the subscriber. It… --- ## [Pop-up signup form](https://forum.mautic.org/t/pop-up-signup-form/2681)
**Author:** [@evannatta84](https://forum.mautic.org/u/evannatta84)\ **Replies:** 2\ **Last updated:** [November 4, 2015, 10:25am UTC](https://forum.mautic.org/t/pop-up-signup-form/2681 "2015-11-04T10:25:56Z")
How do I create a popup e-mail form in Mautic? I’d like a sign-up prompt to pop up when a visitor spends a certain number of minutes on the site. --- ## [Problem importing 1mil of leads](https://forum.mautic.org/t/problem-importing-1mil-of-leads/2250)
**Author:** [@igor.sovcik](https://forum.mautic.org/u/igor.sovcik)\ **Replies:** 8\ **Last updated:** [November 4, 2015, 10:22am UTC](https://forum.mautic.org/t/problem-importing-1mil-of-leads/2250 "2015-11-04T10:22:35Z")
Hi, im having a problem with importing leads. I need to import aproximatelly 1 000 000 leads, the file is about 200Mb. How can i manage that? Mautic is just telling me that it is to big file. --- ## [Error 500 when 1st call of index.php](https://forum.mautic.org/t/error-500-when-1st-call-of-index-php/2675)
**Author:** [@georglohrer](https://forum.mautic.org/u/georglohrer)\ **Replies:** 4\ **Last updated:** [November 4, 2015, 9:48am UTC](https://forum.mautic.org/t/error-500-when-1st-call-of-index-php/2675 "2015-11-04T09:48:29Z")
Hi, I have now tried mautic 1.2.1 on my webspace providing php 5.5.26 and apache, but I do receive an error 500 when first time calling index.php I then have setup a LAMP-server (Ubuntu 14.04 based - turnkeylinux … --- ## [Rookie needs form styling pls!](https://forum.mautic.org/t/rookie-needs-form-styling-pls/2568)
**Author:** [@gbuckle](https://forum.mautic.org/u/gbuckle)\ **Replies:** 3\ **Last updated:** [November 4, 2015, 2:49am UTC](https://forum.mautic.org/t/rookie-needs-form-styling-pls/2568 "2015-11-04T02:49:15Z")
Hello all, I am new to Mautic, and marketing automation. I’ve been reading all I can find on the subject, learning a lot, and know my start up needs to start with Mautic and what is offered. I’m pretty familiar wi… --- ## [Mautic.com don't recognize page hits](https://forum.mautic.org/t/mautic-com-dont-recognize-page-hits/2663)
**Author:** [@Sokoban](https://forum.mautic.org/u/Sokoban)\ **Replies:** 4\ **Last updated:** [November 2, 2015, 3:01pm UTC](https://forum.mautic.org/t/mautic-com-dont-recognize-page-hits/2663 "2015-11-02T15:01:44Z")
I’m testing a double optin with “visits a page” campaign option but unsuccessful. When I replace “visits a page” to “opens email” than it works. What could be wrong? --- ## [Update 1.2.1 failed, mautic does not work, help](https://forum.mautic.org/t/update-1-2-1-failed-mautic-does-not-work-help/2620)
**Author:** [@xofnot](https://forum.mautic.org/u/xofnot)\ **Replies:** 4\ **Last updated:** [November 2, 2015, 10:11am UTC](https://forum.mautic.org/t/update-1-2-1-failed-mautic-does-not-work-help/2620 "2015-11-02T10:11:03Z")
update 1.2.1 failed, mautic does not start up. i get a 500 error. the upgrade file says Could not move file /vendor/willdurand/oauth-server-bundle/DependencyInjection/Security/Factory/OAuthFactory.php to p… --- ## [Backend menus links not working](https://forum.mautic.org/t/backend-menus-links-not-working/2673)
**Author:** [@ArturZ](https://forum.mautic.org/u/ArturZ)\ **Replies:** 2\ **Last updated:** [October 31, 2015, 9:12pm UTC](https://forum.mautic.org/t/backend-menus-links-not-working/2673 "2015-10-31T21:12:03Z")
After installing Mautic I log in and try to learn all features accessible in left menu. Pretty standard. The weird thing is that page do not react. I click link in menu, progress bar goes from left to right and noth… --- ## [Twitter Follow](https://forum.mautic.org/t/twitter-follow/2667)
**Author:** [@mroberto](https://forum.mautic.org/u/mroberto)\ **Replies:** 2\ **Last updated:** [October 31, 2015, 5:00pm UTC](https://forum.mautic.org/t/twitter-follow/2667 "2015-10-31T17:00:54Z")
On the social plugin would it be possible for campaigns to follow a user instead of just tweeting? --- ## [Complete Failure During Email Send](https://forum.mautic.org/t/complete-failure-during-email-send/2550)
**Author:** [@goldcoastchicago](https://forum.mautic.org/u/goldcoastchicago)\ **Replies:** 3\ **Last updated:** [October 31, 2015, 3:21pm UTC](https://forum.mautic.org/t/complete-failure-during-email-send/2550 "2015-10-31T15:21:22Z")
While sending emails Mautic will stop and if I look on at my VPS, storage space starts to balloon until the entire disk is full. Once that happens MySQL crashes and I have to restore from a backup. Today I was able to su… --- ## [Points of my leads do not increase](https://forum.mautic.org/t/points-of-my-leads-do-not-increase/2181)
**Author:** [@jakry](https://forum.mautic.org/u/jakry)\ **Replies:** 7\ **Last updated:** [October 30, 2015, 4:14pm UTC](https://forum.mautic.org/t/points-of-my-leads-do-not-increase/2181 "2015-10-30T16:14:27Z")
The points of my leads do not increase. First example: I created and triggered an campaign: Source: Lead List Action: Adjust lead points I triggered the campaign manually with: php /path/to/mautic/a… --- ## [Huge performance issue with landing page data views](https://forum.mautic.org/t/huge-performance-issue-with-landing-page-data-views/2563)
**Author:** [@cdd\_james](https://forum.mautic.org/u/cdd_james)\ **Replies:** 6\ **Last updated:** [October 30, 2015, 2:53pm UTC](https://forum.mautic.org/t/huge-performance-issue-with-landing-page-data-views/2563 "2015-10-30T14:53:17Z")
We have been seeing big problems when trying to access (via the Mautic admin pages) the stats for landing pages. We have a page that has around 10,000 hits, and are unable to view the stats - the admin panel just hangs. … --- ## [Segmenting lists](https://forum.mautic.org/t/segmenting-lists/2255)
**Author:** [@yalcin](https://forum.mautic.org/u/yalcin)\ **Replies:** 5\ **Last updated:** [October 30, 2015, 1:52pm UTC](https://forum.mautic.org/t/segmenting-lists/2255 "2015-10-30T13:52:23Z")
Hey all. I’m missing something crucial here… How do I segment a my list? Can I extract a subset of my list (e.g. used Form “A” to subscribe, after date “DD-MM-yy”, and downloaded asset “XYZ.pdf”) ? And once I… --- ## [Fetch data from Mautic using API](https://forum.mautic.org/t/fetch-data-from-mautic-using-api/2657)
**Author:** [@chand3040](https://forum.mautic.org/u/chand3040)\ **Replies:** 2\ **Last updated:** [October 30, 2015, 10:42am UTC](https://forum.mautic.org/t/fetch-data-from-mautic-using-api/2657 "2015-10-30T10:42:15Z")
Hello All, I wish to get data from MAUTIC to my custom CRM for leads. I find API that can provide data using OAuth but that requires user interaction !. Just would like to know if that is possible using any API as I ne… --- ## [Appending UTM in email for Google Analytics tracking](https://forum.mautic.org/t/appending-utm-in-email-for-google-analytics-tracking/2656)
**Author:** [@ehill](https://forum.mautic.org/u/ehill)\ **Replies:** 2\ **Last updated:** [October 30, 2015, 10:38am UTC](https://forum.mautic.org/t/appending-utm-in-email-for-google-analytics-tracking/2656 "2015-10-30T10:38:49Z")
While excited about Mautic tracking we are already using Google Analytics for our ecommerce site and want to maintain consistency. So currently our email vendor auto appends a UTM link to each URL in an email so that it… --- ## [Anonymous Tracking](https://forum.mautic.org/t/anonymous-tracking/2618)
**Author:** [@edelciomolina](https://forum.mautic.org/u/edelciomolina)\ **Replies:** 8\ **Last updated:** [October 29, 2015, 8:28am UTC](https://forum.mautic.org/t/anonymous-tracking/2618 "2015-10-29T08:28:02Z")
Hello again. I created a HTML to test the lead tracking on this link http://secure.doohnow.com/teste.html So, how we can see, there is a IMG with this: http://marketing.doohnow.com/mtracking.gif?email=edelciomol… --- ## [Opens and Clicks are not getting tracked](https://forum.mautic.org/t/opens-and-clicks-are-not-getting-tracked/2612)
**Author:** [@lamtoamxinh](https://forum.mautic.org/u/lamtoamxinh)\ **Replies:** 5\ **Last updated:** [October 29, 2015, 8:25am UTC](https://forum.mautic.org/t/opens-and-clicks-are-not-getting-tracked/2612 "2015-10-29T08:25:03Z")
Hi guys, I just starting to using Mautic. Everything seen to be working fine. I created some test email with link and image and send them to 3 of my test email. I did try to open it and click on the link … --- ## [Internal Server Error 500 on installer/final](https://forum.mautic.org/t/internal-server-error-500-on-installer-final/2639)
**Author:** [@malcolm](https://forum.mautic.org/u/malcolm)\ **Replies:** 4\ **Last updated:** [October 28, 2015, 8:02pm UTC](https://forum.mautic.org/t/internal-server-error-500-on-installer-final/2639 "2015-10-28T20:02:06Z")
I am installing 1.2.2 in a subdirectory (www.mydomain.com/ma) on shared hosting. I go through the installer, specifying the database details, creating the admin user and entering email details. Then when it moves to www.… --- ## [Help! Live campaign - Mautic unusable](https://forum.mautic.org/t/help-live-campaign-mautic-unusable/2640)
**Author:** [@cdd\_james](https://forum.mautic.org/u/cdd_james)\ **Replies:** 1\ **Last updated:** [October 28, 2015, 12:18pm UTC](https://forum.mautic.org/t/help-live-campaign-mautic-unusable/2640 "2015-10-28T12:18:19Z")
Hi - we have a live campaign running and we have massive issues with performance - effectively Mautic is currently unusable. I have already raised an issue with the database queries being used as I believe these are the … --- ## [How to remove Mautic from AWS?](https://forum.mautic.org/t/how-to-remove-mautic-from-aws/2637)
**Author:** [@rkdatla](https://forum.mautic.org/u/rkdatla)\ **Replies:** 2\ **Last updated:** [October 28, 2015, 10:26am UTC](https://forum.mautic.org/t/how-to-remove-mautic-from-aws/2637 "2015-10-28T10:26:55Z")
Hi, We have installed Mautic on our AWS t2.micro instance. We need to uninstall the Mautic from it. What is the best way to uninstall it? Thanks, Ram. --- ## [Asset link big problem after 1.2.1](https://forum.mautic.org/t/asset-link-big-problem-after-1-2-1/2623)
**Author:** [@prowebspot](https://forum.mautic.org/u/prowebspot)\ **Replies:** 2\ **Last updated:** [October 28, 2015, 10:08am UTC](https://forum.mautic.org/t/asset-link-big-problem-after-1-2-1/2623 "2015-10-28T10:08:16Z")
Hello, I have big problems with asset links after v1.2.1. For example this after saving will be converted to and download doesn’t work. The links saved before upgrade look ok. Please help, what I need … --- ## [Cumulative Score](https://forum.mautic.org/t/cumulative-score/2622)
**Author:** [@adam2n](https://forum.mautic.org/u/adam2n)\ **Replies:** 3\ **Last updated:** [October 28, 2015, 10:03am UTC](https://forum.mautic.org/t/cumulative-score/2622 "2015-10-28T10:03:36Z")
Hi! I configure the scoring in “Points” section as this: 1 point for each email read But if a lead read multiple emails (different emails/not the same) the score remains at 1 … the “Points” is not additive… [Previous page](https://forum.mautic.org/c/support/8.md?page=305) [Next page](https://forum.mautic.org/c/support/8.md?page=307)