# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=307 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 308 --- ## [Schedule E-mails not Sending](https://forum.mautic.org/t/schedule-e-mails-not-sending/2630)
**Author:** [@nerdrico](https://forum.mautic.org/u/nerdrico)\ **Replies:** 2\ **Last updated:** [October 28, 2015, 1:19am UTC](https://forum.mautic.org/t/schedule-e-mails-not-sending/2630 "2015-10-28T01:19:46Z")
Hey, I did a lot os tests with campaigns and no one schedule e-mail was send. I believe that are something with crons. But I can understand why, because my cron, apparently are fine. My host are GoDaddy and the cron… --- ## [Leads appear from China](https://forum.mautic.org/t/leads-appear-from-china/2621)
**Author:** [@tiagomreis](https://forum.mautic.org/u/tiagomreis)\ **Replies:** 8\ **Last updated:** [October 27, 2015, 10:28am UTC](https://forum.mautic.org/t/leads-appear-from-china/2621 "2015-10-27T10:28:39Z")
Hello, Sorry for contact you directly but i don’t know how to solve this situation. After installed Mautic on a subdomain, i’ve a huge amount of requests from china and us that appears on Activity board. The Ma… --- ## [Send diff emails depending on form submission results](https://forum.mautic.org/t/send-diff-emails-depending-on-form-submission-results/2619)
**Author:** [@Robmobius](https://forum.mautic.org/u/Robmobius)\ **Replies:** 5\ **Last updated:** [October 28, 2015, 8:40am UTC](https://forum.mautic.org/t/send-diff-emails-depending-on-form-submission-results/2619 "2015-10-28T08:40:54Z")
Hi, Just discovered Mautic. At my last company we were using Infusionsoft so I was stoked to find an open source alternative. Infusionsoft is very powerful and Mautic is only starting her development journey. W… --- ## [Left Panel location](https://forum.mautic.org/t/left-panel-location/2613)
**Author:** [@Mhamad.canaan](https://forum.mautic.org/u/Mhamad.canaan)\ **Replies:** 5\ **Last updated:** [October 26, 2015, 12:33pm UTC](https://forum.mautic.org/t/left-panel-location/2613 "2015-10-26T12:33:24Z")
Hi all, I was wondering if there is an easy way to change the location of the left panel to make it in the top instead. Thank you in advance. --- ## [Second chain of Campaign doesn't trigger.](https://forum.mautic.org/t/second-chain-of-campaign-doesnt-trigger/2607)
**Author:** [@tiagorodrigues](https://forum.mautic.org/u/tiagorodrigues)\ **Replies:** 4\ **Last updated:** [October 26, 2015, 11:57am UTC](https://forum.mautic.org/t/second-chain-of-campaign-doesnt-trigger/2607 "2015-10-26T11:57:15Z")
Hi, I’ve looked a lot about this problem that I’m experiencing here, but anything would help. I have a new, fresh installation of Mautic, updated, using Hostgator’s Shared hosting. My Cronjobs are all set as you can… --- ## [China leads](https://forum.mautic.org/t/china-leads/2616)
**Author:** [@tiagomreis](https://forum.mautic.org/u/tiagomreis)\ **Replies:** 1\ **Last updated:** [October 26, 2015, 11:19am UTC](https://forum.mautic.org/t/china-leads/2616 "2015-10-26T11:19:27Z")
Hello, After mautic installation, with only the admin user and no campaign sent, after 4hours, we have: Unique visitors 68 Returning visitors 35 Most of this from china and india. Any ideia why this… --- ## [Image URLs as Custom Fields](https://forum.mautic.org/t/image-urls-as-custom-fields/2597)
**Author:** [@ehill](https://forum.mautic.org/u/ehill)\ **Replies:** 14\ **Last updated:** [October 26, 2015, 8:19am UTC](https://forum.mautic.org/t/image-urls-as-custom-fields/2597 "2015-10-26T08:19:48Z")
We are wondering if anyone has had experience in creating custom fields with image URLs and specifically including those in a dynamic emails as {leadfield = imageURL} and how this was implemented. thanks --- ## [How can you merge leads](https://forum.mautic.org/t/how-can-you-merge-leads/2605)
**Author:** [@johanvt](https://forum.mautic.org/u/johanvt)\ **Replies:** 2\ **Last updated:** [October 23, 2015, 2:05pm UTC](https://forum.mautic.org/t/how-can-you-merge-leads/2605 "2015-10-23T14:05:15Z")
Hallo how can you merge 2 leads so you have only one left with the most recent data of both? Regards johan --- ## [Plugins for mautic](https://forum.mautic.org/t/plugins-for-mautic/2508)
**Author:** [@Mhamad.canaan](https://forum.mautic.org/u/Mhamad.canaan)\ **Replies:** 5\ **Last updated:** [October 23, 2015, 10:21am UTC](https://forum.mautic.org/t/plugins-for-mautic/2508 "2015-10-23T10:21:06Z")
Hey everyone, Can i please know how can I install plugins into mautic? --- ## [mPower tools](https://forum.mautic.org/t/mpower-tools/2601)
**Author:** [@Tre\_Wills](https://forum.mautic.org/u/Tre_Wills)\ **Replies:** 2\ **Last updated:** [October 23, 2015, 8:29am UTC](https://forum.mautic.org/t/mpower-tools/2601 "2015-10-23T08:29:50Z")
Are there any plans for adding the mPower tools into the community version of Mautic? --- ## [Select field not showing values in forms](https://forum.mautic.org/t/select-field-not-showing-values-in-forms/2505)
**Author:** [@mycloudhospitality](https://forum.mautic.org/u/mycloudhospitality)\ **Replies:** 7\ **Last updated:** [October 23, 2015, 2:08am UTC](https://forum.mautic.org/t/select-field-not-showing-values-in-forms/2505 "2015-10-23T02:08:11Z")
I created a Select field under Manage fields in Leads, The field is defined properly and I can also create a List based on this field. When I try to create a form and choose a select field, I cant save this field as… --- ## [email never sent](https://forum.mautic.org/t/email-never-sent/2502)
**Author:** [@pilar\_marquez](https://forum.mautic.org/u/pilar_marquez)\ **Replies:** 2\ **Last updated:** [October 22, 2015, 1:00pm UTC](https://forum.mautic.org/t/email-never-sent/2502 "2015-10-22T13:00:07Z")
We just started using the free versión of Mautic, we have some issues sending test emails, When we sent it with a different schedule, we havent recieved the email but in the dashbord this appears like send, also when we… --- ## ["input placeholder" field](https://forum.mautic.org/t/input-placeholder-field/2503)
**Author:** [@Sokoban](https://forum.mautic.org/u/Sokoban)\ **Replies:** 2\ **Last updated:** [October 22, 2015, 12:47pm UTC](https://forum.mautic.org/t/input-placeholder-field/2503 "2015-10-22T12:47:26Z")
Hi @escopecz , could you explain for me “input placeholder” field into “Add a field” popup menu under “Edit Form” (standalone) window? --- ## [Campaign doesn't update after edit](https://forum.mautic.org/t/campaign-doesnt-update-after-edit/2514)
**Author:** [@waxwing](https://forum.mautic.org/u/waxwing)\ **Replies:** 3\ **Last updated:** [October 22, 2015, 1:56pm UTC](https://forum.mautic.org/t/campaign-doesnt-update-after-edit/2514 "2015-10-22T13:56:57Z")
I’m running 1.2.0 and when I create a new campaign, everything works great. However, if I go in and add a new event, the new event doesn’t get added by the cron and doesn’t show up in the \*\*\*\_campaign\_lead\_event\_log tabl… --- ## [Problem with Lead Tracking](https://forum.mautic.org/t/problem-with-lead-tracking/2552)
**Author:** [@domainero](https://forum.mautic.org/u/domainero)\ **Replies:** 3\ **Last updated:** [October 22, 2015, 1:44pm UTC](https://forum.mautic.org/t/problem-with-lead-tracking/2552 "2015-10-22T13:44:42Z")
Hi everyone, I’m trying to track logged in users & update their points based on the pages they view. Now, either I’m missing something huge or there is some bug around. I added tracking pixel to every page… --- ## [Getting basic functionality to work](https://forum.mautic.org/t/getting-basic-functionality-to-work/2547)
**Author:** [@gfxdude2010](https://forum.mautic.org/u/gfxdude2010)\ **Replies:** 1\ **Last updated:** [October 20, 2015, 6:54pm UTC](https://forum.mautic.org/t/getting-basic-functionality-to-work/2547 "2015-10-20T18:54:05Z")
I am looking to implement Mautic with a pre-existing campaign management system that our company uses. We essentially just need a system that handles the emailing and user-event tracking in the email. Mautic seems perfec… --- ## [Bitnami Module Install; Can't login](https://forum.mautic.org/t/bitnami-module-install-cant-login/2543)
**Author:** [@chris\_videomi](https://forum.mautic.org/u/chris_videomi)\ **Replies:** 2\ **Last updated:** [October 20, 2015, 3:15pm UTC](https://forum.mautic.org/t/bitnami-module-install-cant-login/2543 "2015-10-20T15:15:36Z")
I installed Mautic on an existing Bitnami stack running ResourceSpace, mainly because it’s already all setup with various dependencies; version of PHP etc. Install went fine, but once finished, I cannot get past the… --- ## [Text area fields in forms doesn't receive prepopulated values](https://forum.mautic.org/t/text-area-fields-in-forms-doesnt-receive-prepopulated-values/2546)
**Author:** [@seti](https://forum.mautic.org/u/seti)\ **Replies:** 2\ **Last updated:** [October 22, 2015, 1:18pm UTC](https://forum.mautic.org/t/text-area-fields-in-forms-doesnt-receive-prepopulated-values/2546 "2015-10-22T13:18:58Z")
Hi All, I would like to know if this is a bug or if it’s the expected behavior: Using version 2.1 and trying to prepopulate field values (textarea) in forms. If the field in the form is Textarea type, it doesn’… --- ## [Data & Security when updating prepopulate fields](https://forum.mautic.org/t/data-security-when-updating-prepopulate-fields/2537)
**Author:** [@seti](https://forum.mautic.org/u/seti)\ **Replies:** 4\ **Last updated:** [October 21, 2015, 7:40am UTC](https://forum.mautic.org/t/data-security-when-updating-prepopulate-fields/2537 "2015-10-21T07:40:47Z")
Hi All! I would like to pre-populate lead data in a form to allow leads to confirm/modify their data. The scenario is as follows (something like you describe in https://www.mautic.org/community/index.php/307-us… --- ## [Bounces report fails](https://forum.mautic.org/t/bounces-report-fails/2538)
**Author:** [@ramez\_rafla](https://forum.mautic.org/u/ramez_rafla)\ **Replies:** 6\ **Last updated:** [October 21, 2015, 5:55am UTC](https://forum.mautic.org/t/bounces-report-fails/2538 "2015-10-21T05:55:36Z")
Bounces handling is off to a great start! We set up Amazon SES with email feedback and Mautic properly fetches the bounced email (note, console below sanitized): Code: me@server:~/www/mautic/app$ php console maut… --- ## [Campaign Emailing Not Working](https://forum.mautic.org/t/campaign-emailing-not-working/2544)
**Author:** [@jet\_hpo](https://forum.mautic.org/u/jet_hpo)\ **Replies:** 3\ **Last updated:** [October 22, 2015, 6:35am UTC](https://forum.mautic.org/t/campaign-emailing-not-working/2544 "2015-10-22T06:35:51Z")
We’ve recently started using Mautic and installed it in our own hosting. Before Mautic, we have already a mailing list. However upon testing a test campaign, Mautic is unable to send emails to the test list we created. … --- ## [Edit Lead Points](https://forum.mautic.org/t/edit-lead-points/2542)
**Author:** [@trops](https://forum.mautic.org/u/trops)\ **Replies:** 8\ **Last updated:** [October 22, 2015, 2:00pm UTC](https://forum.mautic.org/t/edit-lead-points/2542 "2015-10-22T14:00:24Z")
Im not seeing anywhere that I can edit the lead’s points. Is there a way to do this without setting a point action? I wanted to begin testing point actions and triggers, and wanted to manually set a leads points to see i… --- ## [pre populated landingpage](https://forum.mautic.org/t/pre-populated-landingpage/2541)
**Author:** [@The\_Media\_House](https://forum.mautic.org/u/The_Media_House)\ **Replies:** 2\ **Last updated:** [October 21, 2015, 6:12am UTC](https://forum.mautic.org/t/pre-populated-landingpage/2541 "2015-10-21T06:12:53Z")
Hi, I am not a technical guy but like to show the data of a lead in a landing page. It needs to be like a lead wil get an email with a link to a landingspage and in this page his data is already shown. He needs to s… --- ## [Example Emails not sending](https://forum.mautic.org/t/example-emails-not-sending/2528)
**Author:** [@dzawacki](https://forum.mautic.org/u/dzawacki)\ **Replies:** 5\ **Last updated:** [October 19, 2015, 3:24pm UTC](https://forum.mautic.org/t/example-emails-not-sending/2528 "2015-10-19T15:24:47Z")
I’m using the free hosted version of Mautic for my lead management and emails. My issue is that I cannot understand when example emails are sent. I will click the “Send Example” button, a popup tells me the email has bee… --- ## [Disable auto generation of 'p' tags in Landing page](https://forum.mautic.org/t/disable-auto-generation-of-p-tags-in-landing-page/2530)
**Author:** [@zahedkamal87](https://forum.mautic.org/u/zahedkamal87)\ **Replies:** 2\ **Last updated:** [October 19, 2015, 9:59am UTC](https://forum.mautic.org/t/disable-auto-generation-of-p-tags-in-landing-page/2530 "2015-10-19T09:59:55Z")
Here are some codes i’ve in theme - page.html.php Quote: \hasContent('ourmission-title')): ?\> \output('ourmission-title'); ?\> \ Whenever I write some text inside the 'di… --- ## [Leads saved as Bulgaria Montana](https://forum.mautic.org/t/leads-saved-as-bulgaria-montana/2522)
**Author:** [@cdelger](https://forum.mautic.org/u/cdelger)\ **Replies:** 4\ **Last updated:** [October 19, 2015, 7:09am UTC](https://forum.mautic.org/t/leads-saved-as-bulgaria-montana/2522 "2015-10-19T07:09:39Z")
Hello, I am making great progress with Mautic but just stumbled upon an issue I am unable to resolve. Leads from the state of Montana in the United States are being saved as Bulgaria Montana. You can edit the l… --- ## [Forgotten Username](https://forum.mautic.org/t/forgotten-username/2524)
**Author:** [@Tyler](https://forum.mautic.org/u/Tyler)\ **Replies:** 2\ **Last updated:** [October 16, 2015, 12:41am UTC](https://forum.mautic.org/t/forgotten-username/2524 "2015-10-16T00:41:14Z")
So to keep it short I have forgotten the username that I set up on my database and I would like to know how I can recover it or reset it. does anyone have an answer. In short I had a small break from work after rese… --- ## [Huge mtemail\_stats table](https://forum.mautic.org/t/huge-mtemail-stats-table/2520)
**Author:** [@karibu](https://forum.mautic.org/u/karibu)\ **Replies:** 5\ **Last updated:** [October 15, 2015, 2:02pm UTC](https://forum.mautic.org/t/huge-mtemail-stats-table/2520 "2015-10-15T14:02:07Z")
Hi guys, We have been using Mautic in the past 3 weeks with some positive and negative points. We have sent around 500,000 emails to 350,000 contacts. We had some glitches with our platform and realized we we… --- ## [getLeadIdByEmail?](https://forum.mautic.org/t/getleadidbyemail/2589)
**Author:** [@trops](https://forum.mautic.org/u/trops)\ **Replies:** 4\ **Last updated:** [October 15, 2015, 6:02am UTC](https://forum.mautic.org/t/getleadidbyemail/2589 "2015-10-15T06:02:25Z")
In the API all of the methods require the leadId pretty much. But there is no way (that I have found) that I can get the leadId. Even upon createLead the return is a 201, but is there any data? Is there a way to fet… --- ## [How to install Mautic over Ubuntu 14 on Digital Ocean?](https://forum.mautic.org/t/how-to-install-mautic-over-ubuntu-14-on-digital-ocean/2593)
**Author:** [@Sokoban](https://forum.mautic.org/u/Sokoban)\ **Replies:** 4\ **Last updated:** [October 15, 2015, 1:45pm UTC](https://forum.mautic.org/t/how-to-install-mautic-over-ubuntu-14-on-digital-ocean/2593 "2015-10-15T13:45:44Z")
Need help installing Mautic over Digital Ocean’s Ubuntu 14.04 droplet. It didn’t work just pasting zip content into new folder and accessing it via URL. [Previous page](https://forum.mautic.org/c/support/8.md?page=306) [Next page](https://forum.mautic.org/c/support/8.md?page=308)