# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=309 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 310 --- ## [Social Integration doesn't work](https://forum.mautic.org/t/social-integration-doesnt-work/2451)
**Author:** [@seti](https://forum.mautic.org/u/seti)\ **Replies:** 2\ **Last updated:** [October 2, 2015, 4:46am UTC](https://forum.mautic.org/t/social-integration-doesnt-work/2451 "2015-10-02T04:46:38Z")
Hi All! I’m trying to configure the Facebook integration but without success using Mautic v1.2 I’m able to authorize the app through the Integrations Manager and everything seems ok, but when I push the link to… --- ## [Trigger on Specific Form Response](https://forum.mautic.org/t/trigger-on-specific-form-response/2449)
**Author:** [@mrbohlax](https://forum.mautic.org/u/mrbohlax)\ **Replies:** 4\ **Last updated:** [October 1, 2015, 3:37pm UTC](https://forum.mautic.org/t/trigger-on-specific-form-response/2449 "2015-10-01T15:37:49Z")
Need some help please. My use case is to trigger different Campaign actions based on a specific Form response. The campaign is for recruiting members to an event. The Form includes a select list choice so the lead can R… --- ## [Import Leads Button](https://forum.mautic.org/t/import-leads-button/2439)
**Author:** [@Valeria\_CDE](https://forum.mautic.org/u/Valeria_CDE)\ **Replies:** 5\ **Last updated:** [October 1, 2015, 3:26pm UTC](https://forum.mautic.org/t/import-leads-button/2439 "2015-10-01T15:26:52Z")
Hi, The Import Lead button is not showing to me. Is there something wrong? Thanks Valéria --- ## [Problem executing campaign](https://forum.mautic.org/t/problem-executing-campaign/2448)
**Author:** [@edudesouza](https://forum.mautic.org/u/edudesouza)\ **Replies:** 2\ **Last updated:** [October 1, 2015, 3:26pm UTC](https://forum.mautic.org/t/problem-executing-campaign/2448 "2015-10-01T15:26:50Z")
Hi there, do some one knows whats this message is about? Triggering events for campaign 1 Triggering first level events 9 total events(s) to be processed in batches of 100 \[DoctrineORMORMException\] Ent… --- ## [Error 500 installing 1.2 Mautic](https://forum.mautic.org/t/error-500-installing-1-2-mautic/2441)
**Author:** [@pietromantovani](https://forum.mautic.org/u/pietromantovani)\ **Replies:** 5\ **Last updated:** [October 1, 2015, 9:54am UTC](https://forum.mautic.org/t/error-500-installing-1-2-mautic/2441 "2015-10-01T09:54:45Z")
Hello, I’m trying to install Mautic 1.2 in my own server, when I insert Db credential I get “500 error”. In the log file I see: \[2015-10-01 07:30:12\] mautic.CRITICAL: Uncaught PHP Exception RedisException: “Redis se… --- ## [Mautic Installed on Domain Subfolder - correct cron jobs code?](https://forum.mautic.org/t/mautic-installed-on-domain-subfolder-correct-cron-jobs-code/2085)
**Author:** [@fuzzyboy](https://forum.mautic.org/u/fuzzyboy)\ **Replies:** 10\ **Last updated:** [October 1, 2015, 5:15am UTC](https://forum.mautic.org/t/mautic-installed-on-domain-subfolder-correct-cron-jobs-code/2085 "2015-10-01T05:15:47Z")
Hi guys. I installed mautic on a subfolder of may domain, example www.mydomain.com/mautic As part of the set-up, I understand I need to create cron jobs: php /path/to/mautic/app/console mautic:leadlists:updat… --- ## [Custom landing pages](https://forum.mautic.org/t/custom-landing-pages/1621)
**Author:** [@spi](https://forum.mautic.org/u/spi)\ **Replies:** 16\ **Last updated:** [September 30, 2015, 11:53am UTC](https://forum.mautic.org/t/custom-landing-pages/1621 "2015-09-30T11:53:47Z")
Hi everyone I created a a form and copy the html code. I created a custom landing page and i try to paste the code of the form. The form works but the custom page add, i don’t know why, some sitnaxis to a part of t… --- ## [database: SQLSTATE\[HY000\] \[2002\] error While installing on Windows](https://forum.mautic.org/t/database-sqlstate-hy000-2002-error-while-installing-on-windows/2438)
**Author:** [@iamviru](https://forum.mautic.org/u/iamviru)\ **Replies:** 1\ **Last updated:** [September 30, 2015, 10:40am UTC](https://forum.mautic.org/t/database-sqlstate-hy000-2002-error-while-installing-on-windows/2438 "2015-09-30T10:40:38Z")
I am trying to install Mautic on my Windows 2012 R2 server but at first step I am getting following error An error occured while attempting to connect to the database: SQLSTATE\[HY000\] \[2002\] No connection could be m… --- ## [Doubt about impot lead](https://forum.mautic.org/t/doubt-about-impot-lead/2436)
**Author:** [@edudesouza](https://forum.mautic.org/u/edudesouza)\ **Replies:** 1\ **Last updated:** [September 30, 2015, 8:56am UTC](https://forum.mautic.org/t/doubt-about-impot-lead/2436 "2015-09-30T08:56:39Z")
Hi there, I have a SAAS platform in which there is a test area, some of this fellows might become a client, so I import all my leads, previous to mu Mautic usage to Mautic, but some of them already became a client, … --- ## [Waiting long time to send emails in campaign](https://forum.mautic.org/t/waiting-long-time-to-send-emails-in-campaign/2433)
**Author:** [@robomanus](https://forum.mautic.org/u/robomanus)\ **Replies:** 2\ **Last updated:** [September 30, 2015, 8:11am UTC](https://forum.mautic.org/t/waiting-long-time-to-send-emails-in-campaign/2433 "2015-09-30T08:11:40Z")
Hello everyone, Maybe someone will tell me is it a bug or is it normal activity. When I set a simple campaign, to send email to lead list, the leads are updating very fast (cron job is set every minute), but I have … --- ## [How do I create (or find) my tracking pixel?](https://forum.mautic.org/t/how-do-i-create-or-find-my-tracking-pixel/2434)
**Author:** [@zorbajesse](https://forum.mautic.org/u/zorbajesse)\ **Replies:** 2\ **Last updated:** [September 30, 2015, 7:59am UTC](https://forum.mautic.org/t/how-do-i-create-or-find-my-tracking-pixel/2434 "2015-09-30T07:59:31Z")
How do I go about finding my tracking pixel? Is it unique to my account and if so, where do I find it? Thanks --- ## [Problem with email sending](https://forum.mautic.org/t/problem-with-email-sending/2430)
**Author:** [@robomanus](https://forum.mautic.org/u/robomanus)\ **Replies:** 3\ **Last updated:** [September 29, 2015, 9:18am UTC](https://forum.mautic.org/t/problem-with-email-sending/2430 "2015-09-29T09:18:58Z")
Hello, I have a little bit problem with e-mail sending. It started a couple of days ago. The problem is when I want to send any email from mautic it shows me the info that mail was sent, but there is no e-mail in my… --- ## [Emails are continuously sent to rejected emails](https://forum.mautic.org/t/emails-are-continuously-sent-to-rejected-emails/2401)
**Author:** [@tudor](https://forum.mautic.org/u/tudor)\ **Replies:** 6\ **Last updated:** [September 29, 2015, 8:44am UTC](https://forum.mautic.org/t/emails-are-continuously-sent-to-rejected-emails/2401 "2015-09-29T08:44:07Z")
I just created some leads to test a campaign and deliberately insert some with bad email address. I’m using Mandrill and emails are sent well, exept for those rejected, witch Mautic are keep sending them to Mandrill… --- ## [Leads are not tracking visited pages](https://forum.mautic.org/t/leads-are-not-tracking-visited-pages/2163)
**Author:** [@rubenr11](https://forum.mautic.org/u/rubenr11)\ **Replies:** 8\ **Last updated:** [September 29, 2015, 1:18am UTC](https://forum.mautic.org/t/leads-are-not-tracking-visited-pages/2163 "2015-09-29T01:18:18Z")
Hello, I am new on mautic, after I added the cron job and the mtrack.gif and all sees to be fine, the leads are not tracking the visited pages. What could be wrong or what I am doing wrong. Thanks --- ## [Links not working in Emails](https://forum.mautic.org/t/links-not-working-in-emails/1957)
**Author:** [@onlineth](https://forum.mautic.org/u/onlineth)\ **Replies:** 13\ **Last updated:** [September 29, 2015, 1:17am UTC](https://forum.mautic.org/t/links-not-working-in-emails/1957 "2015-09-29T01:17:31Z")
Hello, I am trying to send email that include links to landing pages but they do not seem to be working correctly, when I send an email the link shows this, {pagelink=1} and not an actual URL to the landing page. Why is … --- ## [Help with log](https://forum.mautic.org/t/help-with-log/2431)
**Author:** [@robomanus](https://forum.mautic.org/u/robomanus)\ **Replies:** 1\ **Last updated:** [September 29, 2015, 12:06am UTC](https://forum.mautic.org/t/help-with-log/2431 "2015-09-29T00:06:54Z")
Could anyone tell me what this log means? line 1192 \[\] \[\] \[2015-09-29 00:57:07\] mautic.WARNING: PHP Warning: array\_combine() \[function.array-combine\]: Both parameters should have at least 1 element - in file /home… --- ## [Email External URL tracking not working all the time](https://forum.mautic.org/t/email-external-url-tracking-not-working-all-the-time/2419)
**Author:** [@davejones](https://forum.mautic.org/u/davejones)\ **Replies:** 3\ **Last updated:** [September 28, 2015, 2:05pm UTC](https://forum.mautic.org/t/email-external-url-tracking-not-working-all-the-time/2419 "2015-09-28T14:05:52Z")
I’m getting inconsistent tracking for external links in emails. Some times it will track the user and for other users it will not. But once it doesn’t track a user it appears that it won’t ever track external links for… --- ## [Campaign Workflow in 1.2.0](https://forum.mautic.org/t/campaign-workflow-in-1-2-0/2295)
**Author:** [@zuno](https://forum.mautic.org/u/zuno)\ **Replies:** 47\ **Last updated:** [September 28, 2015, 11:54am UTC](https://forum.mautic.org/t/campaign-workflow-in-1-2-0/2295 "2015-09-28T11:54:16Z")
Either I’m completely missing something or there is a bug in the campaign workflow in 1.2.0. I can’t seem to find anything (documentation or tutorials) showing step-by-step to set up a campaign workflow for 1.2. He… --- ## [Mautic from bitnami/Amazon SES](https://forum.mautic.org/t/mautic-from-bitnami-amazon-ses/2425)
**Author:** [@mauroagr](https://forum.mautic.org/u/mauroagr)\ **Replies:** 3\ **Last updated:** [September 28, 2015, 11:21am UTC](https://forum.mautic.org/t/mautic-from-bitnami-amazon-ses/2425 "2015-09-28T11:21:14Z")
Dear, I am install the bitnami mautic in digital ocean. The app running fine…fine. But when i try configure the email, to use Amazon SES, or gmail, ou other SMTP, i get this error: Connection could not be establ… --- ## [How to Push To Integration Manually](https://forum.mautic.org/t/how-to-push-to-integration-manually/2418)
**Author:** [@mfarmer](https://forum.mautic.org/u/mfarmer)\ **Replies:** 2\ **Last updated:** [September 28, 2015, 8:05am UTC](https://forum.mautic.org/t/how-to-push-to-integration-manually/2418 "2015-09-28T08:05:03Z")
How do I push a lead to my integrated CRM manually? (using vTiger) Thanks. - Marcus --- ## [SMTP Being Ignored](https://forum.mautic.org/t/smtp-being-ignored/2393)
**Author:** [@goldcoastchicago](https://forum.mautic.org/u/goldcoastchicago)\ **Replies:** 9\ **Last updated:** [September 28, 2015, 5:31am UTC](https://forum.mautic.org/t/smtp-being-ignored/2393 "2015-09-28T05:31:51Z")
I’ve successfully configured Mautic to send via Amazon SES. I am able to test the connection and send a test email. Everything looks great. Then when I send campaigns through the “Email” module to lists, they are coming … --- ## [Point function issue](https://forum.mautic.org/t/point-function-issue/2391)
**Author:** [@jason.ma](https://forum.mautic.org/u/jason.ma)\ **Replies:** 3\ **Last updated:** [September 27, 2015, 1:58am UTC](https://forum.mautic.org/t/point-function-issue/2391 "2015-09-27T01:58:02Z")
Hello, I set up point after sent email. The point will be 5. When I send email in leads module, the point is nothing changed. How can I make point be changed? Thanks --- ## [fwrite(): SSL operation failed](https://forum.mautic.org/t/fwrite-ssl-operation-failed/2406)
**Author:** [@karibu](https://forum.mautic.org/u/karibu)\ **Replies:** 3\ **Last updated:** [September 25, 2015, 1:42pm UTC](https://forum.mautic.org/t/fwrite-ssl-operation-failed/2406 "2015-09-25T13:42:10Z")
Hi guys, After running a successful campaign of 5000 leads, I had to run 2 other campaigns with 100 and 3000 leads. But I am getting the following error message and the mail are not sent: PHP Warning: fwrite():… --- ## [Installation failed on Locaweb](https://forum.mautic.org/t/installation-failed-on-locaweb/2396)
**Author:** [@wms.raser](https://forum.mautic.org/u/wms.raser)\ **Replies:** 13\ **Last updated:** [September 25, 2015, 1:33pm UTC](https://forum.mautic.org/t/installation-failed-on-locaweb/2396 "2015-09-25T13:33:07Z")
When trying to access the address where the codes were published , the server returns the following error: Fatal error: Call to undefined function Symfony Component Config ctype\_alpha () in /home/storage/f/29/c9/… --- ## [Tracking Pixel Giving A 404 Error](https://forum.mautic.org/t/tracking-pixel-giving-a-404-error/1810)
**Author:** [@shamrick](https://forum.mautic.org/u/shamrick)\ **Replies:** 7\ **Last updated:** [September 25, 2015, 10:49am UTC](https://forum.mautic.org/t/tracking-pixel-giving-a-404-error/1810 "2015-09-25T10:49:50Z")
I’ve read the help documents as well as a few posts here in the forum, namely this one: https://www.mautic.org/community/index.php/94-tracking-pixel-configuration I’ve successfully managed to implement the trac… --- ## [Error when saving a field](https://forum.mautic.org/t/error-when-saving-a-field/2407)
**Author:** [@francisc.furdui](https://forum.mautic.org/u/francisc.furdui)\ **Replies:** 2\ **Last updated:** [September 25, 2015, 5:44am UTC](https://forum.mautic.org/t/error-when-saving-a-field/2407 "2015-09-25T05:44:02Z")
I’ve been getting an error lately, whenever I try to save a new leads field, in my self-hosted Mautic instance. When I press “Save & Close”, it takes a while, like something is loading, and then the error appears,. Once … --- ## [Where are Addons?](https://forum.mautic.org/t/where-are-addons/2399)
**Author:** [@mfarmer](https://forum.mautic.org/u/mfarmer)\ **Replies:** 3\ **Last updated:** [September 25, 2015, 3:59am UTC](https://forum.mautic.org/t/where-are-addons/2399 "2015-09-25T03:59:34Z")
I’m having trouble finding the addons… My mautic install is in a subdirectory and I’m using v1.2.0, could either of these have anything to do with it? My Website is: www.MyWebsite.com/mautic Shouldn’t the add… --- ## [About internal server error 500 when aplay to form](https://forum.mautic.org/t/about-internal-server-error-500-when-aplay-to-form/2370)
**Author:** [@masafu](https://forum.mautic.org/u/masafu)\ **Replies:** 7\ **Last updated:** [September 25, 2015, 3:04am UTC](https://forum.mautic.org/t/about-internal-server-error-500-when-aplay-to-form/2370 "2015-09-25T03:04:57Z")
Hi, I’m masafu. Thanks for us that provide mautic. It’s very cool OSS. Howerver, I wrong now. These are about Internal server error 500 when aplay to form. My mautic is 1.2 latest version. Error message wa… --- ## [Amazon Configuration Problem](https://forum.mautic.org/t/amazon-configuration-problem/2161)
**Author:** [@logixbytes](https://forum.mautic.org/u/logixbytes)\ **Replies:** 5\ **Last updated:** [September 24, 2015, 3:27pm UTC](https://forum.mautic.org/t/amazon-configuration-problem/2161 "2015-09-24T15:27:31Z")
Hi, I have been trying to configure AMAZON SES for Mautic, but i am getting the below given error for quiet sometime. I am not able to figure out what is the problem. Can anyone help me with this: Connection co… --- ## [import leads function missing](https://forum.mautic.org/t/import-leads-function-missing/2343)
**Author:** [@shegun](https://forum.mautic.org/u/shegun)\ **Replies:** 3\ **Last updated:** [September 24, 2015, 1:14pm UTC](https://forum.mautic.org/t/import-leads-function-missing/2343 "2015-09-24T13:14:30Z")
i have a mautic.com account but usually have to wait for hours to get response from the dedicated support (i’m in australia. My import leads function just disappeared from the manage leads section. Any pointers as to why… [Previous page](https://forum.mautic.org/c/support/8.md?page=308) [Next page](https://forum.mautic.org/c/support/8.md?page=310)