# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=31 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 32 --- ## [Outputs from Campaign API endpoint are not getting sorted alphabetically](https://forum.mautic.org/t/outputs-from-campaign-api-endpoint-are-not-getting-sorted-alphabetically/32963)
**Author:** [@mneumann](https://forum.mautic.org/u/mneumann)\ **Replies:** 2\ **Last updated:** [August 6, 2024, 8:33pm UTC](https://forum.mautic.org/t/outputs-from-campaign-api-endpoint-are-not-getting-sorted-alphabetically/32963 "2024-08-06T20:33:08Z")
Your software My Mautic version is: 4.4.12 My PHP version is: 7.4.33 My Database type and version is: 10.3.39-MariaDB Your problem My problem is: I am making an API call to: “https://mautic.ddev.site/api/campaigns… --- ## [How do I filter for Campaign Emails in the API?](https://forum.mautic.org/t/how-do-i-filter-for-campaign-emails-in-the-api/32961)
**Author:** [@mneumann](https://forum.mautic.org/u/mneumann)\ **Replies:** 2\ **Last updated:** [August 6, 2024, 7:52pm UTC](https://forum.mautic.org/t/how-do-i-filter-for-campaign-emails-in-the-api/32961 "2024-08-06T19:52:58Z")
Your software My Mautic version is: 4.4.12 Your problem I wonder how can I filter to receive only the Camapign emails via API? I did not find any hint in the developer API, nor did I find a way to create a search term… --- ## [Mautic Marketplace plugin install -- does not react](https://forum.mautic.org/t/mautic-marketplace-plugin-install-does-not-react/28860)
**Author:** [@Ziedpad](https://forum.mautic.org/u/Ziedpad)\ **Replies:** 2\ **Last updated:** [August 6, 2024, 4:32pm UTC](https://forum.mautic.org/t/mautic-marketplace-plugin-install-does-not-react/28860 "2024-08-06T16:32:59Z")
Your software Mautic Version: 4.4.9 PHP version: 8.0 Browser: Chrome Your problem Mautic Version: 4.4.9 Php: 8.0 Composer Version: 2.5.8 I chose a Plugin from Mautic - Marketplace, and by clicking on install a Po… --- ## [Why doesn't Mautic report when an email lands in spam?](https://forum.mautic.org/t/why-doesnt-mautic-report-when-an-email-lands-in-spam/33038)
**Author:** [@sufi](https://forum.mautic.org/u/sufi)\ **Replies:** 2\ **Last updated:** [August 6, 2024, 4:31pm UTC](https://forum.mautic.org/t/why-doesnt-mautic-report-when-an-email-lands-in-spam/33038 "2024-08-06T16:31:17Z")
Your software My Mautic version is:4.4.10 My PHP version is:7.4 Your problem My problem is: We can track emails that are sent, read, failed, clicked, unsubscribed, and bounced. However, we cannot track emails that… --- ## [New installation of Mautic 5.10 with Composer in Debian 12](https://forum.mautic.org/t/new-installation-of-mautic-5-10-with-composer-in-debian-12/33021)
**Author:** [@perissf](https://forum.mautic.org/u/perissf)\ **Replies:** 1\ **Last updated:** [August 5, 2024, 9:59pm UTC](https://forum.mautic.org/t/new-installation-of-mautic-5-10-with-composer-in-debian-12/33021 "2024-08-05T21:59:01Z")
My Mautic version is: 5.10 My PHP version is: 8.2.20 My Database type and version is: 10.11.6-MariaDB-0+deb12u1 I am new to Mautic and Composer. Trying to install Mautic 5.10 (new installation) with Composer and servi… --- ## [Generic form to put users in specific segments](https://forum.mautic.org/t/generic-form-to-put-users-in-specific-segments/32879)
**Author:** [@laclac](https://forum.mautic.org/u/laclac)\ **Replies:** 10\ **Last updated:** [August 5, 2024, 5:00pm UTC](https://forum.mautic.org/t/generic-form-to-put-users-in-specific-segments/32879 "2024-08-05T17:00:44Z")
Good morning, I have an online store and when a product is unavailable, I would like my users to have the possibility of registering their email so that I notify them when the product is back. I thought about creating … --- ## [Composer update - version problems - dev vs. stable](https://forum.mautic.org/t/composer-update-version-problems-dev-vs-stable/33026)
**Author:** [@rseffner](https://forum.mautic.org/u/rseffner)\ **Replies:** 0\ **Last updated:** [August 5, 2024, 2:55pm UTC](https://forum.mautic.org/t/composer-update-version-problems-dev-vs-stable/33026 "2024-08-05T14:55:55Z")
Your software My Mautic version is: 4.4.11 My PHP version is: 8.0.30 My Database type and version is: mariadb 10.11.6 Your problem My problem is: I cannot update mautic (composer installation from 4.4.11 to 4.4.12 (… --- ## [Rest API - OrWhere](https://forum.mautic.org/t/rest-api-orwhere/25692)
**Author:** [@sharon-asana](https://forum.mautic.org/u/sharon-asana)\ **Replies:** 2\ **Last updated:** [August 5, 2024, 12:47pm UTC](https://forum.mautic.org/t/rest-api-orwhere/25692 "2024-08-05T12:47:22Z")
I’m using the Mautic Rest API and trying to achieve the following: All contacts that were either added or modified at a certain time frame. What i’m doing so far is running two queries and getting: added contacts /… --- ## [Get all contacts after dateAdded or dateModified using advanced filter](https://forum.mautic.org/t/get-all-contacts-after-dateadded-or-datemodified-using-advanced-filter/33024)
**Author:** [@yuyu](https://forum.mautic.org/u/yuyu)\ **Replies:** 0\ **Last updated:** [August 5, 2024, 12:44pm UTC](https://forum.mautic.org/t/get-all-contacts-after-dateadded-or-datemodified-using-advanced-filter/33024 "2024-08-05T12:44:08Z")
Your problem My problem is: I want to get all the contacts after a specific dateAdded and dateModified. Because the dateModified is null when a contact is newly created. I just want to get all the newly created and mod… --- ## [Mautic 5.0.4 read count is not working](https://forum.mautic.org/t/mautic-5-0-4-read-count-is-not-working/33013)
**Author:** [@shishir](https://forum.mautic.org/u/shishir)\ **Replies:** 2\ **Last updated:** [August 5, 2024, 11:38am UTC](https://forum.mautic.org/t/mautic-5-0-4-read-count-is-not-working/33013 "2024-08-05T11:38:22Z")
Hi, In mautic read count and read percentage are not showing in mautic. I have installed the mautic from cpanel installatron. Now cpanel Installatron is also showing a 500 error. I am not able to update the mautic also… --- ## [Email reading time](https://forum.mautic.org/t/email-reading-time/32868)
**Author:** [@laclac](https://forum.mautic.org/u/laclac)\ **Replies:** 4\ **Last updated:** [August 4, 2024, 11:35pm UTC](https://forum.mautic.org/t/email-reading-time/32868 "2024-08-04T23:35:05Z")
Hello, I want to know at what time my emails are most read. But I do not know how. If you could tell me how to do it that would be great. Thanks in advance --- ## [403 Forbidden](https://forum.mautic.org/t/403-forbidden/33000)
**Author:** [@gandolfslayer](https://forum.mautic.org/u/gandolfslayer)\ **Replies:** 1\ **Last updated:** [August 4, 2024, 2:12pm UTC](https://forum.mautic.org/t/403-forbidden/33000 "2024-08-04T14:12:38Z")
Your software My Mautic version is: 5.1 My PHP version is: 8.1 My Database type and version is: softaculous Your problem My problem is: i am trying to download a fresh install using softalucous. However I keep getti… --- ## [Email Hosting SMTP Servers](https://forum.mautic.org/t/email-hosting-smtp-servers/32951)
**Author:** [@bobbyp1](https://forum.mautic.org/u/bobbyp1)\ **Replies:** 2\ **Last updated:** [August 4, 2024, 2:04pm UTC](https://forum.mautic.org/t/email-hosting-smtp-servers/32951 "2024-08-04T14:04:42Z")
I’ve recently been having trouble with the hosting provider of my servers. Theyre hindering my performance by blocking my outputs because I’m sending to many emails. Even though its over several servers and In reality i… --- ## [500 internal error](https://forum.mautic.org/t/500-internal-error/33006)
**Author:** [@gandolfslayer](https://forum.mautic.org/u/gandolfslayer)\ **Replies:** 0\ **Last updated:** [August 4, 2024, 10:06am UTC](https://forum.mautic.org/t/500-internal-error/33006 "2024-08-04T10:06:29Z")
Your software My Mautic version is: 5.1 My PHP version is: 8.1 My Database type and version is: Your problem My problem is: 500 internal error page showing with fresh install on dashboard landing page These errors … --- ## [403 Forbidden after fresh install with Softaculous](https://forum.mautic.org/t/403-forbidden-after-fresh-install-with-softaculous/23891)
**Author:** [@gmiotke](https://forum.mautic.org/u/gmiotke)\ **Replies:** 18\ **Last updated:** [August 4, 2024, 4:24am UTC](https://forum.mautic.org/t/403-forbidden-after-fresh-install-with-softaculous/23891 "2024-08-04T04:24:09Z")
Your software My Mautic version is: 4.2.1 My PHP version is: 7.4 My Database type and version is: Your problem I am trying to install for the first time using softaculous. It indicates that the installis a success h… --- ## [MAUTIC 5.1.0 - Amazon SES Bounce handling](https://forum.mautic.org/t/mautic-5-1-0-amazon-ses-bounce-handling/32834)
**Author:** [@omert](https://forum.mautic.org/u/omert)\ **Replies:** 5\ **Last updated:** [August 2, 2024, 2:03pm UTC](https://forum.mautic.org/t/mautic-5-1-0-amazon-ses-bounce-handling/32834 "2024-08-02T14:03:38Z")
Your software My Mautic version is: 5.1.0 My PHP version is: 8.2 My Database type and version is: MySQL 8.0.x Your problem My problem is: I am using the AMAZON SES transport DSN. Before version 5, there was an A… --- ## [Campaign-tasks don't start (& campaign stuck in loop) - bug (5.1.0)](https://forum.mautic.org/t/campaign-tasks-dont-start-campaign-stuck-in-loop-bug-5-1-0/32958)
**Author:** [@imihandstand](https://forum.mautic.org/u/imihandstand)\ **Replies:** 2\ **Last updated:** [August 2, 2024, 9:54am UTC](https://forum.mautic.org/t/campaign-tasks-dont-start-campaign-stuck-in-loop-bug-5-1-0/32958 "2024-08-02T09:54:50Z")
Your software My Mautic version is: 5.1.0 My PHP version is: 8.0.30 My Database type and version is: 10.3.39-MariaDB Your problem I have 2 campaigns: 1. Camp. “REAKT6-01”: When I add contacts to this campaign \[via … --- ## [Campaign editor : bug when searching an email](https://forum.mautic.org/t/campaign-editor-bug-when-searching-an-email/25465)
**Author:** [@zwf](https://forum.mautic.org/u/zwf)\ **Replies:** 16\ **Last updated:** [August 1, 2024, 9:57am UTC](https://forum.mautic.org/t/campaign-editor-bug-when-searching-an-email/25465 "2024-08-01T09:57:02Z")
Hi, In Mautic v4.0.1, PHP Version 7.4.19, Database 10.5.15-MariaDB-log : I have this since the last few previous versions of Mautic, and it’s kinda triggering (I use Chrome) : List item the email search engine is ver… --- ## [Email connection issue](https://forum.mautic.org/t/email-connection-issue/32952)
**Author:** [@adrianr1974](https://forum.mautic.org/u/adrianr1974)\ **Replies:** 0\ **Last updated:** [July 31, 2024, 12:25am UTC](https://forum.mautic.org/t/email-connection-issue/32952 "2024-07-31T00:25:49Z")
Your software My Mautic version is: 4.4.7 My PHP version is: 7.4 My Database type and version is: Your problem I am trying to connect Mautic to Elastic Email. I have searched this topic within this forum and found p… --- ## [You have reached the limit of custom field allowed in your database](https://forum.mautic.org/t/you-have-reached-the-limit-of-custom-field-allowed-in-your-database/13147)
**Author:** [@maemoon](https://forum.mautic.org/u/maemoon)\ **Replies:** 21\ **Last updated:** [July 30, 2024, 5:29pm UTC](https://forum.mautic.org/t/you-have-reached-the-limit-of-custom-field-allowed-in-your-database/13147 "2024-07-30T17:29:01Z")
Your software My Mautic version is: v2.16.0 My PHP version is: 7.2.27 Custom field limit My problem is: to add custom fields i have to add mare then 200 custom field and when i reached to 110 it give error that (You… --- ## [Mautic 5.1.0 + AWS SES](https://forum.mautic.org/t/mautic-5-1-0-aws-ses/32941)
**Author:** [@fabiopulitta](https://forum.mautic.org/u/fabiopulitta)\ **Replies:** 0\ **Last updated:** [July 30, 2024, 2:35pm UTC](https://forum.mautic.org/t/mautic-5-1-0-aws-ses/32941 "2024-07-30T14:35:13Z")
Your software My Mautic version is: 5.1.0 My PHP version is: 8.2.21 My Database type and version is: MariaDB 10.3.39 Your problem My problem is: It’s a fresh installation. I came from Mautic 3 where I didn’t get th… --- ## [Why my post has been temporary Hidden?](https://forum.mautic.org/t/why-my-post-has-been-temporary-hidden/32937)
**Author:** [@clausesalvatorr](https://forum.mautic.org/u/clausesalvatorr)\ **Replies:** 0\ **Last updated:** [July 30, 2024, 6:22am UTC](https://forum.mautic.org/t/why-my-post-has-been-temporary-hidden/32937 "2024-07-30T06:22:10Z")
Hello there, Recently I posted a query on this website- https://forum.mautic.org/t/akismet-has-temporarily-hidden-your-post/32921/2 After few minutes, I got a notification that left me disappointed as it shows my c… --- ## [Mautic 5 postal smtp is not working in my server. For other server it is working](https://forum.mautic.org/t/mautic-5-postal-smtp-is-not-working-in-my-server-for-other-server-it-is-working/32936)
**Author:** [@shishir](https://forum.mautic.org/u/shishir)\ **Replies:** 0\ **Last updated:** [July 30, 2024, 5:08am UTC](https://forum.mautic.org/t/mautic-5-postal-smtp-is-not-working-in-my-server-for-other-server-it-is-working/32936 "2024-07-30T05:08:55Z")
Please check this image and tell me if I need to add any configuration in my server. The same smtp is working everywhere except the GoDaddy Cpanel where my mautic servers exist. --- ## [Mautic 5 doesn't automatically attach file into the sent email triggered from Form action](https://forum.mautic.org/t/mautic-5-doesnt-automatically-attach-file-into-the-sent-email-triggered-from-form-action/32935)
**Author:** [@duplexcleaning](https://forum.mautic.org/u/duplexcleaning)\ **Replies:** 0\ **Last updated:** [July 30, 2024, 3:59am UTC](https://forum.mautic.org/t/mautic-5-doesnt-automatically-attach-file-into-the-sent-email-triggered-from-form-action/32935 "2024-07-30T03:59:35Z")
Your software My Mautic version is: v5.1.0 My PHP version is: 8.0.30 My Database type and version is: 8.0.30 Your problem My problem is: Just discovered the bug that Mautic 5 doesn’t attach file into the email that… --- ## [How to integrate WhatsApp Business API with Mautic?](https://forum.mautic.org/t/how-to-integrate-whatsapp-business-api-with-mautic/29181)
**Author:** [@pro-emailer](https://forum.mautic.org/u/pro-emailer)\ **Replies:** 9\ **Last updated:** [July 30, 2024, 3:24am UTC](https://forum.mautic.org/t/how-to-integrate-whatsapp-business-api-with-mautic/29181 "2024-07-30T03:24:46Z")
Hi, I am using the version v4.4.8 and I am looking for a way to send WhatsApp campaigns from Mautic. Is there any plugin to do that? Can Twilio achieve this? I am looking for a plugin that integrates directly with Wh… --- ## [Mautic 5 showing error when setup SMTP in DNS to use self hosted ESP mta server](https://forum.mautic.org/t/mautic-5-showing-error-when-setup-smtp-in-dns-to-use-self-hosted-esp-mta-server/32910)
**Author:** [@duplexcleaning](https://forum.mautic.org/u/duplexcleaning)\ **Replies:** 2\ **Last updated:** [July 29, 2024, 11:28pm UTC](https://forum.mautic.org/t/mautic-5-showing-error-when-setup-smtp-in-dns-to-use-self-hosted-esp-mta-server/32910 "2024-07-29T23:28:04Z")
Your software My Mautic version is: v5.1.0 My PHP version is: 8.0 My Database type and version is: 8.0.30 Your problem My problem is: Expected response code “250” but got code “502”, with message “502 503 Authenti… --- ## [Page hits by bitlybot on contacts](https://forum.mautic.org/t/page-hits-by-bitlybot-on-contacts/32932)
**Author:** [@larsmattia](https://forum.mautic.org/u/larsmattia)\ **Replies:** 0\ **Last updated:** [July 29, 2024, 7:04pm UTC](https://forum.mautic.org/t/page-hits-by-bitlybot-on-contacts/32932 "2024-07-29T19:04:16Z")
Your software My Mautic version is: 5.1 My PHP version is: 8.1 My Database type and version is: MariaDB 10.6 Your problem My problem is: I’m a newbie wiht Mautic. Exploring it for the local sports club. I’ve manag… --- ## [Could Someone Give me Advice on Automating Email Sequences Based on User Behavior?](https://forum.mautic.org/t/could-someone-give-me-advice-on-automating-email-sequences-based-on-user-behavior/32919)
**Author:** [@clausesalvatorr](https://forum.mautic.org/u/clausesalvatorr)\ **Replies:** 1\ **Last updated:** [July 29, 2024, 11:13am UTC](https://forum.mautic.org/t/could-someone-give-me-advice-on-automating-email-sequences-based-on-user-behavior/32919 "2024-07-29T11:13:37Z")
Hello there, I am working on setting up email sequences in Mautic and would appreciate some guidance on automating them based on user behavior. Specifically; I want to create a series of emails that get triggered by spe… --- ## [Changing the language on the form](https://forum.mautic.org/t/changing-the-language-on-the-form/32878)
**Author:** [@mojo](https://forum.mautic.org/u/mojo)\ **Replies:** 3\ **Last updated:** [July 29, 2024, 11:10am UTC](https://forum.mautic.org/t/changing-the-language-on-the-form/32878 "2024-07-29T11:10:40Z")
Hello My Mautic version is: v3.3.4 I am creating a new form. Is it possible to create a form in which there is an option to select the language of the field descriptions? I would like to create an additional version,… --- ## [Mautic 5.1 base64 not working](https://forum.mautic.org/t/mautic-5-1-base64-not-working/32916)
**Author:** [@ralph90](https://forum.mautic.org/u/ralph90)\ **Replies:** 0\ **Last updated:** [July 29, 2024, 10:26am UTC](https://forum.mautic.org/t/mautic-5-1-base64-not-working/32916 "2024-07-29T10:26:37Z")
Your software My Mautic version is: 5.1 My PHP version is: 8.2 Your problem My problem is: When I turn on converting images to base64 and send email by segment or campaign there is no images converted - checked on ou… [Previous page](https://forum.mautic.org/c/support/8.md?page=30) [Next page](https://forum.mautic.org/c/support/8.md?page=32)