# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=310 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 311 --- ## [Email Weirdness](https://forum.mautic.org/t/email-weirdness/2379)
**Author:** [@healthstatus](https://forum.mautic.org/u/healthstatus)\ **Replies:** 4\ **Last updated:** [September 24, 2015, 12:39pm UTC](https://forum.mautic.org/t/email-weirdness/2379 "2015-09-24T12:39:00Z")
I am using Mautic on a LAMP stack with a separate SMTP email server. I can go into configuration, set everything up, and receive the test message. Next I go and create an email, click for the system to send me an examp… --- ## [How to install Mautic 1.1.3](https://forum.mautic.org/t/how-to-install-mautic-1-1-3/2404)
**Author:** [@nimesh](https://forum.mautic.org/u/nimesh)\ **Replies:** 2\ **Last updated:** [September 24, 2015, 8:09am UTC](https://forum.mautic.org/t/how-to-install-mautic-1-1-3/2404 "2015-09-24T08:09:43Z")
I dont see any download button for Mautic 1.1.3. Please help me to find out download option for Mautic 1.1.3. Thanks, Nimesh --- ## [\[BUG\] 'Last Active' resets count on 30+ day](https://forum.mautic.org/t/bug-last-active-resets-count-on-30-day/2388)
**Author:** [@kianabeauty](https://forum.mautic.org/u/kianabeauty)\ **Replies:** 3\ **Last updated:** [September 23, 2015, 10:09pm UTC](https://forum.mautic.org/t/bug-last-active-resets-count-on-30-day/2388 "2015-09-23T22:09:41Z")
I just noticed today that all entries that are 30 days + on the ‘last active’ column in Mautic get reset. i.e. If a user was last active 31 days ago, Mautic will display 1 days ago in the last active column. … --- ## [Importing Leads To Specific Days](https://forum.mautic.org/t/importing-leads-to-specific-days/2375)
**Author:** [@Edutj](https://forum.mautic.org/u/Edutj)\ **Replies:** 3\ **Last updated:** [September 23, 2015, 3:57pm UTC](https://forum.mautic.org/t/importing-leads-to-specific-days/2375 "2015-09-23T15:57:13Z")
Hi! Just a quick question… I’m migrating to mautic and I have a newsletter list (in my former e-mail service provider) in which I have customers receiving different emails (since they subscribed in different days). How c… --- ## [Script to run Mautic (Symfony) commands from a URL.](https://forum.mautic.org/t/script-to-run-mautic-symfony-commands-from-a-url/2397)
**Author:** [@ninjoan](https://forum.mautic.org/u/ninjoan)\ **Replies:** 4\ **Last updated:** [September 23, 2015, 3:40pm UTC](https://forum.mautic.org/t/script-to-run-mautic-symfony-commands-from-a-url/2397 "2015-09-23T15:40:33Z")
I follow the instruction provide by @escopecz but i get this error. Code: \[RuntimeException\] Faile… --- ## [Checkboxes fields don't register values in forms](https://forum.mautic.org/t/checkboxes-fields-dont-register-values-in-forms/2365)
**Author:** [@seti](https://forum.mautic.org/u/seti)\ **Replies:** 6\ **Last updated:** [September 23, 2015, 3:37pm UTC](https://forum.mautic.org/t/checkboxes-fields-dont-register-values-in-forms/2365 "2015-09-23T15:37:03Z")
I’m getting the data from the forms without problems except checkbox fields. No values are recorded and in email notifications the field is also empty… Do you have any idea what to check? --- ## [Access token lifetime (in minutes) and Refresh token lifetime (in days) missing](https://forum.mautic.org/t/access-token-lifetime-in-minutes-and-refresh-token-lifetime-in-days-missing/2373)
**Author:** [@nimesh](https://forum.mautic.org/u/nimesh)\ **Replies:** 5\ **Last updated:** [September 23, 2015, 10:34am UTC](https://forum.mautic.org/t/access-token-lifetime-in-minutes-and-refresh-token-lifetime-in-days-missing/2373 "2015-09-23T10:34:26Z")
Access token lifetime (in minutes) and Refresh token lifetime (in days) missing from Configuration -\> API Settings. Can someone please help me in configuring these parameters? Thanks, Nimesh --- ## [All 'leads' being tracked to same few IP addresses](https://forum.mautic.org/t/all-leads-being-tracked-to-same-few-ip-addresses/2390)
**Author:** [@kianabeauty](https://forum.mautic.org/u/kianabeauty)\ **Replies:** 3\ **Last updated:** [September 23, 2015, 3:39am UTC](https://forum.mautic.org/t/all-leads-being-tracked-to-same-few-ip-addresses/2390 "2015-09-23T03:39:53Z")
Recently (since 1.2 updated?) most, if not all, of our leads come from the same IP range. When examining these leads, it is clear that these are probably multiple users. This is with the Hosted version of … --- ## [Chron Jobs Returning "Could not open input file:"](https://forum.mautic.org/t/chron-jobs-returning-could-not-open-input-file/2372)
**Author:** [@goldcoastchicago](https://forum.mautic.org/u/goldcoastchicago)\ **Replies:** 7\ **Last updated:** [September 22, 2015, 9:54pm UTC](https://forum.mautic.org/t/chron-jobs-returning-could-not-open-input-file/2372 "2015-09-22T21:54:06Z")
I’ve made sure the chron jobs are pointing to the correct path in my hosting environment. However, for some reason they don’t seem to be functioning correctly. I get errors from my server every time they try and run: … --- ## [Problem Executing Campaign Actions](https://forum.mautic.org/t/problem-executing-campaign-actions/2383)
**Author:** [@edudesouza](https://forum.mautic.org/u/edudesouza)\ **Replies:** 1\ **Last updated:** [September 22, 2015, 9:41am UTC](https://forum.mautic.org/t/problem-executing-campaign-actions/2383 "2015-09-22T09:41:00Z")
Hi folk, I am experiencing an issue trigging my campaign. \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Code \_\_\_ try { $args = array(‘console’, ‘mautic:campaigns:trigger’, ‘–env=prod’, ‘–no-debug’); $input = new ArgvInput($… --- ## [refund](https://forum.mautic.org/t/refund/2380)
**Author:** [@fotoflo](https://forum.mautic.org/u/fotoflo)\ **Replies:** 2\ **Last updated:** [September 22, 2015, 5:13am UTC](https://forum.mautic.org/t/refund/2380 "2015-09-22T05:13:22Z")
Hi. I have a mautic account that i tried to cancel a few months ago but it keeps billing me… how do i get a refund? --- ## [Help setup in share hosting (I gonna be bald)](https://forum.mautic.org/t/help-setup-in-share-hosting-i-gonna-be-bald/2362)
**Author:** [@ninjoan](https://forum.mautic.org/u/ninjoan)\ **Replies:** 27\ **Last updated:** [September 21, 2015, 7:37pm UTC](https://forum.mautic.org/t/help-setup-in-share-hosting-i-gonna-be-bald/2362 "2015-09-21T19:37:46Z")
I have install on Siteground(share server) in two diferents way 1:Via FTP (files download form this website) 2: Via Softlocus on Siteground Cpanel and is not working i dont know what is going on Here is my … --- ## [First name field in email](https://forum.mautic.org/t/first-name-field-in-email/2361)
**Author:** [@Albert-van-Zyl](https://forum.mautic.org/u/Albert-van-Zyl)\ **Replies:** 2\ **Last updated:** [September 21, 2015, 12:24pm UTC](https://forum.mautic.org/t/first-name-field-in-email/2361 "2015-09-21T12:24:48Z")
Hi, I’ve tried a couple of things and i can’t seem to get this right. I have a form, first name, email, submit. I want to use the first name it the email, Hello Mike. It will be used in a 4 email campaign. … --- ## [Tracking not picking up page hit](https://forum.mautic.org/t/tracking-not-picking-up-page-hit/1774)
**Author:** [@alexd](https://forum.mautic.org/u/alexd)\ **Replies:** 8\ **Last updated:** [September 20, 2015, 11:00am UTC](https://forum.mautic.org/t/tracking-not-picking-up-page-hit/1774 "2015-09-20T11:00:51Z")
Hi, Excited by the potential of mautic and using it with my clients. I am working on a test campaign checking it in stages as its put together. One of the actions is set to visit “page A” when I visit “page A” … --- ## [Loading time improved for pixel tracking](https://forum.mautic.org/t/loading-time-improved-for-pixel-tracking/2366)
**Author:** [@seti](https://forum.mautic.org/u/seti)\ **Replies:** 3\ **Last updated:** [September 20, 2015, 9:12am UTC](https://forum.mautic.org/t/loading-time-improved-for-pixel-tracking/2366 "2015-09-20T09:12:16Z")
Hi, Using tools.pingdom.com I noticed that the pixel tracking takes about 2 seconds to load on my website. We have improved the loading time of the tracking pixel indexing in the database the ip\_address column… --- ## [Logical Error in Campaign](https://forum.mautic.org/t/logical-error-in-campaign/2369)
**Author:** [@petertl](https://forum.mautic.org/u/petertl)\ **Replies:** 1\ **Last updated:** [September 20, 2015, 5:04am UTC](https://forum.mautic.org/t/logical-error-in-campaign/2369 "2015-09-20T05:04:43Z")
Hi, I created the following campaign flow: https://www.dropbox.com/s/4nb555tnbdpnekj/Campaign%20flow%20doc%20download.png?dl=0 Approach: The email with the download link is sent out. If the document is dow… --- ## [Dynamic Links using the email builder](https://forum.mautic.org/t/dynamic-links-using-the-email-builder/2353)
**Author:** [@knowrick](https://forum.mautic.org/u/knowrick)\ **Replies:** 2\ **Last updated:** [September 18, 2015, 10:46am UTC](https://forum.mautic.org/t/dynamic-links-using-the-email-builder/2353 "2015-09-18T10:46:41Z")
Not sure if this possible, I have a form that is submitted by a user with a user specific field, I want to send an email that contains that field. Example Email: Hello \*\* First Name \*\* Here is your promo c… --- ## [Weird error If send email trigger execute: You cannot create a service ....](https://forum.mautic.org/t/weird-error-if-send-email-trigger-execute-you-cannot-create-a-service/2348)
**Author:** [@kuzmany](https://forum.mautic.org/u/kuzmany)\ **Replies:** 9\ **Last updated:** [September 18, 2015, 10:31am UTC](https://forum.mautic.org/t/weird-error-if-send-email-trigger-execute-you-cannot-create-a-service/2348 "2015-09-18T10:31:53Z")
Hi, If I want sent email to the list through campaign I get weird error: Code: \[SymfonyComponentDependencyInjectionExceptionInactiveScopeException\] You cannot create a service ("templating.he… --- ## [Help setting up my campaign](https://forum.mautic.org/t/help-setting-up-my-campaign/2349)
**Author:** [@pietromantovani](https://forum.mautic.org/u/pietromantovani)\ **Replies:** 5\ **Last updated:** [September 17, 2015, 6:59am UTC](https://forum.mautic.org/t/help-setting-up-my-campaign/2349 "2015-09-17T06:59:13Z")
Hello Escopecz, sorry to bother you but I really need help for this request: https://www.mautic.org/community/index.php//787-my-new-simple-campaign. Our CEO want me to setup this campaign for next monday, and I… --- ## [Form IDs and URLs](https://forum.mautic.org/t/form-ids-and-urls/2350)
**Author:** [@mwalter](https://forum.mautic.org/u/mwalter)\ **Replies:** 2\ **Last updated:** [September 17, 2015, 6:22am UTC](https://forum.mautic.org/t/form-ids-and-urls/2350 "2015-09-17T06:22:00Z")
I’m looking for a way to insert a form into an email. Ideally, I’d like to have a URL to my form that recipients can click on to fill out. (The “form” is being used as a “survey” of sorts, so it needs to be able to stand… --- ## [Email builder + A/B questions](https://forum.mautic.org/t/email-builder-a-b-questions/2293)
**Author:** [@karibu](https://forum.mautic.org/u/karibu)\ **Replies:** 5\ **Last updated:** [September 17, 2015, 3:07am UTC](https://forum.mautic.org/t/email-builder-a-b-questions/2293 "2015-09-17T03:07:30Z")
Hi guys, I’m starting to use Mautic but encounter few problems: In the Email builder, I use some customized leads fields (Name,…), but when I send the mail, they are not getting converted. I simply receive the ma… --- ## [Can't change api settings to yes](https://forum.mautic.org/t/cant-change-api-settings-to-yes/2329)
**Author:** [@Aliceh](https://forum.mautic.org/u/Aliceh)\ **Replies:** 12\ **Last updated:** [September 16, 2015, 6:05pm UTC](https://forum.mautic.org/t/cant-change-api-settings-to-yes/2329 "2015-09-16T18:05:55Z")
When I try to change api settings to yes and select either save & close or apply get Please wait… and it never updates. If I refresh the page it goes back to no. --- ## [Not able to create API Credentials](https://forum.mautic.org/t/not-able-to-create-api-credentials/2292)
**Author:** [@aluidens](https://forum.mautic.org/u/aluidens)\ **Replies:** 7\ **Last updated:** [September 16, 2015, 1:31pm UTC](https://forum.mautic.org/t/not-able-to-create-api-credentials/2292 "2015-09-16T13:31:21Z")
In trying to create an API credentials set the NEW button cross keeps on turning and then just stops. Running Mautic 1.2 Apache 2.2.26 PHP 5.4.43 MySQL 5.5.42-37.1 Please, advice. Thank you. --- ## [Error RFC 2822, 3.6.2](https://forum.mautic.org/t/error-rfc-2822-3-6-2/2330)
**Author:** [@Beloa](https://forum.mautic.org/u/Beloa)\ **Replies:** 9\ **Last updated:** [September 16, 2015, 1:17pm UTC](https://forum.mautic.org/t/error-rfc-2822-3-6-2/2330 "2015-09-16T13:17:54Z")
Hello After an upgrade to 1.2.0, we’ve got the following errors upon sending mails Address in mailbox given \[xxx@zzz.com\] does not comply with RFC 2822, 3.6.2. Address in mailbox given \[yyy@hhh.com\] does not … --- ## [Donwload page not working](https://forum.mautic.org/t/donwload-page-not-working/2346)
**Author:** [@edudesouza](https://forum.mautic.org/u/edudesouza)\ **Replies:** 3\ **Last updated:** [September 16, 2015, 11:09am UTC](https://forum.mautic.org/t/donwload-page-not-working/2346 "2015-09-16T11:09:35Z")
I am trying to download version 1.2 but the download page seems to be not working, I fill the form, and the download never starts. --- ## [Post data to mautic form](https://forum.mautic.org/t/post-data-to-mautic-form/2339)
**Author:** [@menolo](https://forum.mautic.org/u/menolo)\ **Replies:** 5\ **Last updated:** [September 16, 2015, 7:38am UTC](https://forum.mautic.org/t/post-data-to-mautic-form/2339 "2015-09-16T07:38:29Z")
We have several forms within our joomla site with logic and dependancy between fields. We would like to push some of the collected data to mautic. Is it possible to post data (silently) to a mautic form? --- ## [Facebook plugin 'Array' error](https://forum.mautic.org/t/facebook-plugin-array-error/2342)
**Author:** [@fbugalla](https://forum.mautic.org/u/fbugalla)\ **Replies:** 1\ **Last updated:** [September 15, 2015, 10:21am UTC](https://forum.mautic.org/t/facebook-plugin-array-error/2342 "2015-09-15T10:21:00Z")
Hello, I have set up all the social plugins without problems a part from facebook which is giving me an “Array” message error when trying to authenticate the app from Mautic. Did anyone faceed the same problem before? … --- ## [Campaign behaviour](https://forum.mautic.org/t/campaign-behaviour/2341)
**Author:** [@kleand.12](https://forum.mautic.org/u/kleand.12)\ **Replies:** 1\ **Last updated:** [September 15, 2015, 9:23am UTC](https://forum.mautic.org/t/campaign-behaviour/2341 "2015-09-15T09:23:33Z")
Hi Mautic Team I have some scenery which makes campaigns behave different I think… I have built a campaign which sends emails to leads which are part of some list. Everything works fine list gets updated with n… --- ## [Mautic + Thrive - Page Hit Not Getting Tracked](https://forum.mautic.org/t/mautic-thrive-page-hit-not-getting-tracked/2140)
**Author:** [@fuzzyboy](https://forum.mautic.org/u/fuzzyboy)\ **Replies:** 6\ **Last updated:** [September 14, 2015, 7:47pm UTC](https://forum.mautic.org/t/mautic-thrive-page-hit-not-getting-tracked/2140 "2015-09-14T19:47:20Z")
Hi there. I have a Wordpress site and using Thrive theme on it. I installed the Mautic plugin as I understood this will take care of the tracking. I viewed the page source of my site, and saw that the tracking pixel… --- ## [Not saving config. settings](https://forum.mautic.org/t/not-saving-config-settings/2191)
**Author:** [@Armant](https://forum.mautic.org/u/Armant)\ **Replies:** 9\ **Last updated:** [September 14, 2015, 12:47pm UTC](https://forum.mautic.org/t/not-saving-config-settings/2191 "2015-09-14T12:47:59Z")
Not saving new config. settings. starts saving then it looks like it freezes. I just installed it with softaculous want to start setting up [Previous page](https://forum.mautic.org/c/support/8.md?page=309) [Next page](https://forum.mautic.org/c/support/8.md?page=311)