# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=311 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 312 --- ## [Points are not getting increased for visit pages campaigns](https://forum.mautic.org/t/points-are-not-getting-increased-for-visit-pages-campaigns/2322)
**Author:** [@raghav](https://forum.mautic.org/u/raghav)\ **Replies:** 5\ **Last updated:** [September 14, 2015, 9:38am UTC](https://forum.mautic.org/t/points-are-not-getting-increased-for-visit-pages-campaigns/2322 "2015-09-14T09:38:10Z")
Steps: Created two leads created list created email template created campaign with below options send email , open email , visit pages. For each actions try to give some points. Actual: Points are… --- ## [Problems with speed, API and Crones](https://forum.mautic.org/t/problems-with-speed-api-and-crones/2327)
**Author:** [@robomanus](https://forum.mautic.org/u/robomanus)\ **Replies:** 7\ **Last updated:** [September 14, 2015, 8:28am UTC](https://forum.mautic.org/t/problems-with-speed-api-and-crones/2327 "2015-09-14T08:28:01Z")
Hey there, I’m new in Mautic, but I’m really impressed on the possibilities of this platform. I want to implement it in my company, but I have a few problems. First I need to ask, why do I have to click often t… --- ## [Opens Email Not Getting Tracked](https://forum.mautic.org/t/opens-email-not-getting-tracked/2078)
**Author:** [@fuzzyboy](https://forum.mautic.org/u/fuzzyboy)\ **Replies:** 8\ **Last updated:** [September 11, 2015, 7:38pm UTC](https://forum.mautic.org/t/opens-email-not-getting-tracked/2078 "2015-09-11T19:38:08Z")
Hi guys. I need your help troubleshooting something with my campaign. I was just wondering what could be the reason why Mautic is not tracking my Opens Email in Campaigns. Everything in my campaign has been tra… --- ## [installation problem](https://forum.mautic.org/t/installation-problem/2324)
**Author:** [@stidam](https://forum.mautic.org/u/stidam)\ **Replies:** 2\ **Last updated:** [September 11, 2015, 2:01pm UTC](https://forum.mautic.org/t/installation-problem/2324 "2015-09-11T14:01:59Z")
Hi, I installed mautic 1.2.0 on my host with php 5.4.43 by softaculous apps installer and get this error: Parse error: syntax error, unexpected T\_STRING, expecting T\_CONSTANT\_ENCAPSED\_STRING or ‘(’ in …/mautic/index.… --- ## [How Mautic Integration With Mandrill SMPT ?](https://forum.mautic.org/t/how-mautic-integration-with-mandrill-smpt/2318)
**Author:** [@dikkirahman](https://forum.mautic.org/u/dikkirahman)\ **Replies:** 3\ **Last updated:** [September 11, 2015, 1:33pm UTC](https://forum.mautic.org/t/how-mautic-integration-with-mandrill-smpt/2318 "2015-09-11T13:33:02Z")
Please help me for Integration Mautic with Mandrill SMTP Thanks, Dikkirahman --- ## [Reply email action in Launch builder](https://forum.mautic.org/t/reply-email-action-in-launch-builder/2320)
**Author:** [@raghav](https://forum.mautic.org/u/raghav)\ **Replies:** 2\ **Last updated:** [September 11, 2015, 12:05pm UTC](https://forum.mautic.org/t/reply-email-action-in-launch-builder/2320 "2015-09-11T12:05:42Z")
I am exploring mautic to use one of my application. I have created campaign where to send email , open email , visit page and all other options. But i need option that how many people are replying to my email,… --- ## [API Connecting Shopping Cart -\> Mautic](https://forum.mautic.org/t/api-connecting-shopping-cart-mautic/2319)
**Author:** [@Edutj](https://forum.mautic.org/u/Edutj)\ **Replies:** 2\ **Last updated:** [September 11, 2015, 11:59am UTC](https://forum.mautic.org/t/api-connecting-shopping-cart-mautic/2319 "2015-09-11T11:59:26Z")
Hey guys, I recently decided to create an API to connect my shopping cart service to mautic, so every buyer enters Mautic as a new lead. The shopping cart system sends the data as a POST using CURL, the data is sent… --- ## [Open email under Decisions tab is not getting updated for a capaign](https://forum.mautic.org/t/open-email-under-decisions-tab-is-not-getting-updated-for-a-capaign/2321)
**Author:** [@raghav](https://forum.mautic.org/u/raghav)\ **Replies:** 1\ **Last updated:** [September 11, 2015, 11:20am UTC](https://forum.mautic.org/t/open-email-under-decisions-tab-is-not-getting-updated-for-a-capaign/2321 "2015-09-11T11:20:47Z")
Steps: created lead , list , email and campaign After running campaign tried to check campaign status Actual: It shows correctly in Details graphical section, where as Open email is not updated , alwa… --- ## [Error updating 1.2.0 (db error)](https://forum.mautic.org/t/error-updating-1-2-0-db-error/2307)
**Author:** [@enzo](https://forum.mautic.org/u/enzo)\ **Replies:** 2\ **Last updated:** [September 10, 2015, 8:17am UTC](https://forum.mautic.org/t/error-updating-1-2-0-db-error/2307 "2015-09-10T08:17:06Z")
ALTER TABLE form\_fields CHANGE form\_id form\_id INT NOT NULL Migration 20150724000000 failed during Execution. Error An exception occurred while executing ‘ALTER TABLE form\_fields CHANGE form\_id form\_id INT NOT NULL’: SQ… --- ## [ERROR UPDATE 1.1.3 TO 1.2.0](https://forum.mautic.org/t/error-update-1-1-3-to-1-2-0/2300)
**Author:** [@widesys](https://forum.mautic.org/u/widesys)\ **Replies:** 4\ **Last updated:** [September 10, 2015, 8:16am UTC](https://forum.mautic.org/t/error-update-1-1-3-to-1-2-0/2300 "2015-09-10T08:16:49Z")
ERROR UPDATE 1.1.3 TO 1.2.0, See image below. I wanted instructions to update manually . Thanks --- ## [Error upgrading to 1.2.0 - AddonBundleBase.php](https://forum.mautic.org/t/error-upgrading-to-1-2-0-addonbundlebase-php/2297)
**Author:** [@northernpaul](https://forum.mautic.org/u/northernpaul)\ **Replies:** 4\ **Last updated:** [September 10, 2015, 8:15am UTC](https://forum.mautic.org/t/error-upgrading-to-1-2-0-addonbundlebase-php/2297 "2015-09-10T08:15:56Z")
Hi, we’ve just upgraded from v1.1 to v1.2.0 using the option from the main dashboard, and it’s coming up with an internal server error after the upgrade. The error in the logs is below: PHP Warning: include(): Fai… --- ## [Custom forms](https://forum.mautic.org/t/custom-forms/2304)
**Author:** [@Filippo](https://forum.mautic.org/u/Filippo)\ **Replies:** 10\ **Last updated:** [September 9, 2015, 1:18pm UTC](https://forum.mautic.org/t/custom-forms/2304 "2015-09-09T13:18:06Z")
Hi, I have just installed Mautic and is really good for my business! I have some issue with forms. I can’t find a way to add some inside the form and a custom link to a text field label (privacy checkbox). Is th… --- ## [On Submit Redirect not working](https://forum.mautic.org/t/on-submit-redirect-not-working/2275)
**Author:** [@habib](https://forum.mautic.org/u/habib)\ **Replies:** 6\ **Last updated:** [September 9, 2015, 12:42pm UTC](https://forum.mautic.org/t/on-submit-redirect-not-working/2275 "2015-09-09T12:42:20Z")
Hey, I’m facing this issue where everything is working fine but once the data gets submitted, the page does not get redirected as per the option selected from the Form --\> Details section. Any help here would b… --- ## [Upgrade to 1.20 failed](https://forum.mautic.org/t/upgrade-to-1-20-failed/2309)
**Author:** [@vmajor](https://forum.mautic.org/u/vmajor)\ **Replies:** 2\ **Last updated:** [September 9, 2015, 12:41am UTC](https://forum.mautic.org/t/upgrade-to-1-20-failed/2309 "2015-09-09T00:41:25Z")
What is the best way to retry the upgrade after failure? Now my Mautic is offline and all I see is: Code: The site is currently offline due to encountering an error. If the problem persists, please contact the sy… --- ## [Mautic and integration with adv/display](https://forum.mautic.org/t/mautic-and-integration-with-adv-display/2298)
**Author:** [@superedo73](https://forum.mautic.org/u/superedo73)\ **Replies:** 1\ **Last updated:** [September 7, 2015, 11:56am UTC](https://forum.mautic.org/t/mautic-and-integration-with-adv-display/2298 "2015-09-07T11:56:38Z")
Hello, I’d like to show a particular display banner on my property website, only to anonymous leads (IP only) collected on an another page tracked by mautic. Any idea on how achieve this thing? We use goog… --- ## [Upgrade to BETA failed site is offline](https://forum.mautic.org/t/upgrade-to-beta-failed-site-is-offline/2276)
**Author:** [@Radek](https://forum.mautic.org/u/Radek)\ **Replies:** 4\ **Last updated:** [September 5, 2015, 9:26am UTC](https://forum.mautic.org/t/upgrade-to-beta-failed-site-is-offline/2276 "2015-09-05T09:26:17Z")
Hello, I’ve just installed Mautic and wanted to update to BETA to look at tags functionality. Before I report my issue - I would like to say that I am amazed by mautic’s capabilities and the overal quality of the ap… --- ## [Anyone Successfully Using Mautic w Thrive?](https://forum.mautic.org/t/anyone-successfully-using-mautic-w-thrive/2280)
**Author:** [@shamrick](https://forum.mautic.org/u/shamrick)\ **Replies:** 2\ **Last updated:** [September 4, 2015, 6:40pm UTC](https://forum.mautic.org/t/anyone-successfully-using-mautic-w-thrive/2280 "2015-09-04T18:40:04Z")
If you’ve successfully implemented Mautic with Thrive Themes/Thrive Leads, would you mind posting the steps you took for a successful integration? I’ve tried several things but still no luck. My main issue is with t… --- ## [Failed redirects and Anaylitics](https://forum.mautic.org/t/failed-redirects-and-anaylitics/2262)
**Author:** [@michaelwjoyner](https://forum.mautic.org/u/michaelwjoyner)\ **Replies:** 4\ **Last updated:** [September 4, 2015, 12:34pm UTC](https://forum.mautic.org/t/failed-redirects-and-anaylitics/2262 "2015-09-04T12:34:06Z")
Hi I have a local installation of mautic, and when i send out a email campaign the links point to 404 pages that list this or like this: Not Found The requested URL /r/dc34aa9404ac8e4d32d982347 was not found on th… --- ## [Leads disappear or don't get tracked at all](https://forum.mautic.org/t/leads-disappear-or-dont-get-tracked-at-all/2265)
**Author:** [@MXB](https://forum.mautic.org/u/MXB)\ **Replies:** 5\ **Last updated:** [September 4, 2015, 6:07am UTC](https://forum.mautic.org/t/leads-disappear-or-dont-get-tracked-at-all/2265 "2015-09-04T06:07:38Z")
Hi, we have been struggling with major issues for the last couple of weeks. For some reason Mautic doesn’t see all of our leads. When I register a test account it doesn’t show up in the lead list afterwards. But w… --- ## [Cron PHP wranings](https://forum.mautic.org/t/cron-php-wranings/2279)
**Author:** [@pietromantovani](https://forum.mautic.org/u/pietromantovani)\ **Replies:** 2\ **Last updated:** [September 3, 2015, 2:45pm UTC](https://forum.mautic.org/t/cron-php-wranings/2279 "2015-09-03T14:45:04Z")
Hi, I think you’ve made me studying this August! Now I’m setting up my firsts campaigns and everything seems all right. Now I don’t think it’s a big problem but my cron are reporting these warnings: PHP Warnin… --- ## [Remove unsubscribed e-mail from lead list.](https://forum.mautic.org/t/remove-unsubscribed-e-mail-from-lead-list/2267)
**Author:** [@Bart](https://forum.mautic.org/u/Bart)\ **Replies:** 2\ **Last updated:** [September 3, 2015, 10:37am UTC](https://forum.mautic.org/t/remove-unsubscribed-e-mail-from-lead-list/2267 "2015-09-03T10:37:45Z")
Hello, I’m looking for solution to autoremove e-mail from ‘lead list’ if unsubscribe link in e-mail was clicked? Is there any workflow for this? Mayby it’s possible to add to e-mail: {externallink={unsubscrib… --- ## [List emails - Lists not adding](https://forum.mautic.org/t/list-emails-lists-not-adding/2263)
**Author:** [@wbuist](https://forum.mautic.org/u/wbuist)\ **Replies:** 2\ **Last updated:** [September 3, 2015, 10:33am UTC](https://forum.mautic.org/t/list-emails-lists-not-adding/2263 "2015-09-03T10:33:15Z")
I’v cloned a couple of list emails and they are working fine, but the list members are not being added to the pending list, so they are sitting with nobody to send to. I have four cron jobs running and working - Cam… --- ## [Form submission not integrating with list](https://forum.mautic.org/t/form-submission-not-integrating-with-list/2274)
**Author:** [@campostqe](https://forum.mautic.org/u/campostqe)\ **Replies:** 2\ **Last updated:** [September 3, 2015, 10:18am UTC](https://forum.mautic.org/t/form-submission-not-integrating-with-list/2274 "2015-09-03T10:18:48Z")
Hello guys, how do I integrate new submissions to the email list? Do I have to manually assign them everytime? --- ## [cant find the Run Application file](https://forum.mautic.org/t/cant-find-the-run-application-file/2270)
**Author:** [@grego99](https://forum.mautic.org/u/grego99)\ **Replies:** 3\ **Last updated:** [September 2, 2015, 8:09pm UTC](https://forum.mautic.org/t/cant-find-the-run-application-file/2270 "2015-09-02T20:09:01Z")
Ok Guys I’ve just downloaded the zip folder and extracted the files. Could someone tell me where to find the “run application” file? --- ## [mautic and digistore24.com](https://forum.mautic.org/t/mautic-and-digistore24-com/2260)
**Author:** [@rsieber](https://forum.mautic.org/u/rsieber)\ **Replies:** 3\ **Last updated:** [September 2, 2015, 5:46pm UTC](https://forum.mautic.org/t/mautic-and-digistore24-com/2260 "2015-09-02T17:46:55Z")
Hello, I’ve a question regarding the connection from digistore24.com to mautic What I want to do: After a client has purchased I’d like to deliver the product through a mail from mautic. They have something cal… --- ## [Email Configuration](https://forum.mautic.org/t/email-configuration/2272)
**Author:** [@zionchild](https://forum.mautic.org/u/zionchild)\ **Replies:** 8\ **Last updated:** [September 2, 2015, 3:48pm UTC](https://forum.mautic.org/t/email-configuration/2272 "2015-09-02T15:48:06Z")
Hello, I’m self hosting Mautic and I’ve successfully integrated MailChimp into the software. I’m unsure what to put in the Mail Settings section. SMTP, GMail…? What would be the best settings for this? Thanks. --- ## [Error 500 on submit form](https://forum.mautic.org/t/error-500-on-submit-form/2256)
**Author:** [@CristianoAP](https://forum.mautic.org/u/CristianoAP)\ **Replies:** 2\ **Last updated:** [September 2, 2015, 11:00am UTC](https://forum.mautic.org/t/error-500-on-submit-form/2256 "2015-09-02T11:00:57Z")
Hello, Today I’ve created a form that had 2 fields that are set to don’t Save Result. When I try to submit that form, I get a 500 error and the log has this message: Column not found: 1054 Unknown column ‘assunto’… --- ## [Using Custom HTML Mailers with Mautic](https://forum.mautic.org/t/using-custom-html-mailers-with-mautic/2266)
**Author:** [@centiplex](https://forum.mautic.org/u/centiplex)\ **Replies:** 2\ **Last updated:** [September 2, 2015, 5:36am UTC](https://forum.mautic.org/t/using-custom-html-mailers-with-mautic/2266 "2015-09-02T05:36:21Z")
Hello I had been using Interspire email marketing software since last 4 years and its working absolutely great with me, just today, I found this software and was very excited to see this. I have a very simple a… --- ## [Campaigns and Forms](https://forum.mautic.org/t/campaigns-and-forms/2251)
**Author:** [@kevincarney](https://forum.mautic.org/u/kevincarney)\ **Replies:** 2\ **Last updated:** [August 28, 2015, 5:17am UTC](https://forum.mautic.org/t/campaigns-and-forms/2251 "2015-08-28T05:17:11Z")
I wish to clarify what I believe about the use of forms within campaigns. Is it the case that standalone forms can be used within campaigns? I also have a few questions: But first… I’ve created a few forms an… --- ## [My campaigns do not work](https://forum.mautic.org/t/my-campaigns-do-not-work/2051)
**Author:** [@joaopvilla](https://forum.mautic.org/u/joaopvilla)\ **Replies:** 6\ **Last updated:** [August 27, 2015, 1:55pm UTC](https://forum.mautic.org/t/my-campaigns-do-not-work/2051 "2015-08-27T13:55:35Z")
Hello Guys, My campaigns do not work Mautic don’t send the e-mail and don’t no why! (but I can send e-mails through the system.) I already set the cron tasks. http://gyazo.com/d00e567dadecfb91a0e644c5ec… [Previous page](https://forum.mautic.org/c/support/8.md?page=310) [Next page](https://forum.mautic.org/c/support/8.md?page=312)