# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=313 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 314 --- ## [Remove Lead from Campaign](https://forum.mautic.org/t/remove-lead-from-campaign/2148)
**Author:** [@Filipe](https://forum.mautic.org/u/Filipe)\ **Replies:** 5\ **Last updated:** [August 6, 2015, 11:25am UTC](https://forum.mautic.org/t/remove-lead-from-campaign/2148 "2015-08-06T11:25:27Z")
Hi guys, I am implementing Mautic in my company ecommerce and I got a issue. After my lead reachs a goal (buy something) how can i remove it from the campaign actions? This feature will help us a lot. Th… --- ## [Lead Search Not Working](https://forum.mautic.org/t/lead-search-not-working/2104)
**Author:** [@ahendriks](https://forum.mautic.org/u/ahendriks)\ **Replies:** 2\ **Last updated:** [August 6, 2015, 11:07am UTC](https://forum.mautic.org/t/lead-search-not-working/2104 "2015-08-06T11:07:53Z")
When I search a list of leads using the search box results are inconsistent. I have a list called PPC. If I enter ‘p’ in the search box it brings up contact in PPC. However, if I type in ‘ppc’ in search it says nothing f… --- ## [Use of "description area" form field](https://forum.mautic.org/t/use-of-description-area-form-field/2143)
**Author:** [@lars.martin](https://forum.mautic.org/u/lars.martin)\ **Replies:** 2\ **Last updated:** [August 6, 2015, 9:15am UTC](https://forum.mautic.org/t/use-of-description-area-form-field/2143 "2015-08-06T09:15:04Z")
I’m trying to add a “description area” field to a standalone Mautic form but always get the error “This value is not valid.”. What values are valid for the header attribute? --- ## [Sending to list missing leads](https://forum.mautic.org/t/sending-to-list-missing-leads/2151)
**Author:** [@michael](https://forum.mautic.org/u/michael)\ **Replies:** 2\ **Last updated:** [August 6, 2015, 7:20am UTC](https://forum.mautic.org/t/sending-to-list-missing-leads/2151 "2015-08-06T07:20:03Z")
Hey all, I have an issue where I’ve got a list with 2900 contacts. I’ve composed an email to send to that list and have assigned it to send to that list. But, the email says that it only has 5 pending emails to send… --- ## [Mandrill Webhook - URL not recognised](https://forum.mautic.org/t/mandrill-webhook-url-not-recognised/1938)
**Author:** [@wbuist](https://forum.mautic.org/u/wbuist)\ **Replies:** 8\ **Last updated:** [August 6, 2015, 3:42am UTC](https://forum.mautic.org/t/mandrill-webhook-url-not-recognised/1938 "2015-08-06T03:42:51Z")
I’m trying to set up the Mandrill web hook but the URL \[Myinstall\]/mailer/mandrill/callback reports as 'we could not verify the URL when I try to set it up in Mandrill. Any ideas? --- ## [Normal cron job output?](https://forum.mautic.org/t/normal-cron-job-output/2131)
**Author:** [@dobesv](https://forum.mautic.org/u/dobesv)\ **Replies:** 4\ **Last updated:** [August 4, 2015, 4:40pm UTC](https://forum.mautic.org/t/normal-cron-job-output/2131 "2015-08-04T16:40:10Z")
Hi, I was setting up the cron job on my bluehost shared account, and when there is output from the cron jobs it emails it to me. I was thinking my cron job is broken because it just emails me the command line usage… --- ## [Using my IP database](https://forum.mautic.org/t/using-my-ip-database/2126)
**Author:** [@healthstatus](https://forum.mautic.org/u/healthstatus)\ **Replies:** 2\ **Last updated:** [August 3, 2015, 3:38pm UTC](https://forum.mautic.org/t/using-my-ip-database/2126 "2015-08-03T15:38:33Z")
We have a need for an IP to location database so we have acquired the rights to one of those (IP2Location.com). Since that is a local lookup (and I have paid for it), I would like to have Mautic utilize it. What would … --- ## [Custom form integration](https://forum.mautic.org/t/custom-form-integration/2115)
**Author:** [@pietromantovani](https://forum.mautic.org/u/pietromantovani)\ **Replies:** 5\ **Last updated:** [August 3, 2015, 2:26pm UTC](https://forum.mautic.org/t/custom-form-integration/2115 "2015-08-03T14:26:26Z")
hello, we have our own custom forms that send datas to a web application. I’d like to send leads to Mautic too. Is it possible to assign them to a specific smart list? Is it enough to write leadlist\_id & lead\_id associat… --- ## [Add to list for a mtracking originated lead](https://forum.mautic.org/t/add-to-list-for-a-mtracking-originated-lead/2113)
**Author:** [@superedo73](https://forum.mautic.org/u/superedo73)\ **Replies:** 2\ **Last updated:** [August 3, 2015, 1:00pm UTC](https://forum.mautic.org/t/add-to-list-for-a-mtracking-originated-lead/2113 "2015-08-03T13:00:34Z")
Hello, I’ve just installed Mautic and I’d like to set up a campaign where leads are first acquired with website monitoring via mtracking.gif . Most of the visits on the site originate from external mail marketing,… --- ## [Simple use case with Campaign Builder (Events not being triggered)](https://forum.mautic.org/t/simple-use-case-with-campaign-builder-events-not-being-triggered/2038)
**Author:** [@knowrick](https://forum.mautic.org/u/knowrick)\ **Replies:** 4\ **Last updated:** [August 1, 2015, 4:47pm UTC](https://forum.mautic.org/t/simple-use-case-with-campaign-builder-events-not-being-triggered/2038 "2015-08-01T16:47:33Z")
Hello everyone, I’m liking Matic so far it has definitely helped me understand “Marketing Terms”. I’m having some issues with events be triggered on a Campaign Form, I have a very basic use case. First nod… --- ## [Unable to save lead](https://forum.mautic.org/t/unable-to-save-lead/2109)
**Author:** [@vmajor](https://forum.mautic.org/u/vmajor)\ **Replies:** 3\ **Last updated:** [July 30, 2015, 10:48pm UTC](https://forum.mautic.org/t/unable-to-save-lead/2109 "2015-07-30T22:48:10Z")
I am trying to get Mautic 1.1.3 to work and to see which features are functional, and how to integrate it into our business, and potentially displace our current CRM/Automation solution. I am thus testing every feat… --- ## [Send campaigns only in mon-fri](https://forum.mautic.org/t/send-campaigns-only-in-mon-fri/2064)
**Author:** [@edudesouza](https://forum.mautic.org/u/edudesouza)\ **Replies:** 4\ **Last updated:** [July 30, 2015, 3:28am UTC](https://forum.mautic.org/t/send-campaigns-only-in-mon-fri/2064 "2015-07-30T03:28:22Z")
Is it possible to configure a campaign to be delivered only Monday - Friday at 10 AM? Thaks again. --- ## [Most Visits this week not resetting](https://forum.mautic.org/t/most-visits-this-week-not-resetting/2101)
**Author:** [@davidjb](https://forum.mautic.org/u/davidjb)\ **Replies:** 2\ **Last updated:** [July 29, 2015, 7:58pm UTC](https://forum.mautic.org/t/most-visits-this-week-not-resetting/2101 "2015-07-29T19:58:03Z")
Have been running Mautic self-hosted for just over two weeks. have just noticed that the most visits this week counter in the dashboard is not resetting each week. Is there something I should be doing ? Ch… --- ## [Multiple forms on one page](https://forum.mautic.org/t/multiple-forms-on-one-page/1436)
**Author:** [@Blinky](https://forum.mautic.org/u/Blinky)\ **Replies:** 6\ **Last updated:** [July 29, 2015, 1:30pm UTC](https://forum.mautic.org/t/multiple-forms-on-one-page/1436 "2015-07-29T13:30:11Z")
Could use a hand from a javascript master. I’m using multiple forms on a single page and it seems the validation script is written to only support one. eg. if I make an invalid submission on the 2nd form, the erro… --- ## [Adding Lead to List](https://forum.mautic.org/t/adding-lead-to-list/2084)
**Author:** [@ahendriks](https://forum.mautic.org/u/ahendriks)\ **Replies:** 3\ **Last updated:** [July 29, 2015, 7:54am UTC](https://forum.mautic.org/t/adding-lead-to-list/2084 "2015-07-29T07:54:41Z")
Hi. I don’t see any way to add (associate) a lead to a list. --- ## [List of IPs to not track leads with](https://forum.mautic.org/t/list-of-ips-to-not-track-leads-with/1424)
**Author:** [@slawek.kow](https://forum.mautic.org/u/slawek.kow)\ **Replies:** 8\ **Last updated:** [July 28, 2015, 8:32pm UTC](https://forum.mautic.org/t/list-of-ips-to-not-track-leads-with/1424 "2015-07-28T20:32:02Z")
I pasted a list of IP addresses. After saving changes you can not see them. Is the way it should be? --- ## [Install Fatal Error](https://forum.mautic.org/t/install-fatal-error/1767)
**Author:** [@michaelgold](https://forum.mautic.org/u/michaelgold)\ **Replies:** 7\ **Last updated:** [July 28, 2015, 1:55pm UTC](https://forum.mautic.org/t/install-fatal-error/1767 "2015-07-28T13:55:56Z")
Hi all, I’m getting this php error on install: Fatal error: Call to a member function isSupported() on a non-object in /\[path\]/vendor/symfony/finder/Symfony/Component/Finder/Finder.php on line 791 Anyone s… --- ## [Offline screen on installation](https://forum.mautic.org/t/offline-screen-on-installation/2098)
**Author:** [@sangalaviral](https://forum.mautic.org/u/sangalaviral)\ **Replies:** 2\ **Last updated:** [July 28, 2015, 11:50am UTC](https://forum.mautic.org/t/offline-screen-on-installation/2098 "2015-07-28T11:50:09Z")
I am trying to install mautic on my VPS under sub domain. Have unzipped the file 1.1.3.zip that was provided at the time of download. Whenever i am pointing my server to index.php i am getting offline page. and when … --- ## [Search Function](https://forum.mautic.org/t/search-function/2083)
**Author:** [@ahendriks](https://forum.mautic.org/u/ahendriks)\ **Replies:** 3\ **Last updated:** [July 26, 2015, 3:46pm UTC](https://forum.mautic.org/t/search-function/2083 "2015-07-26T15:46:24Z")
Search function: I cannot find a search function in the forum. Is there one? If not, don’t you think it would be helpful and save everyone time? Thx. Anthony --- ## [No Buttons (add, edit, Save...)](https://forum.mautic.org/t/no-buttons-add-edit-save/2056)
**Author:** [@nerdrico](https://forum.mautic.org/u/nerdrico)\ **Replies:** 21\ **Last updated:** [July 25, 2015, 4:20pm UTC](https://forum.mautic.org/t/no-buttons-add-edit-save/2056 "2015-07-25T16:20:25Z")
Hey fellows! I dont know what happening, but, suddently, all action buttons from my self hosted Mautic was gone! I cant save changes, add new lists or leads… Nothing! The instalation was succed and my first acc… --- ## [Tracking not working](https://forum.mautic.org/t/tracking-not-working/2074)
**Author:** [@Missionary\_Design](https://forum.mautic.org/u/Missionary_Design)\ **Replies:** 3\ **Last updated:** [July 24, 2015, 9:53pm UTC](https://forum.mautic.org/t/tracking-not-working/2074 "2015-07-24T21:53:57Z")
In Campaigns my Decisions tab is showing 0% for Emails Opened, Pages Hit, and Form Submitted while I know that there are many who have done each of these things in the past couple of days. For the email being sent, … --- ## [Layout Break](https://forum.mautic.org/t/layout-break/2072)
**Author:** [@Filipe](https://forum.mautic.org/u/Filipe)\ **Replies:** 18\ **Last updated:** [July 24, 2015, 4:01pm UTC](https://forum.mautic.org/t/layout-break/2072 "2015-07-24T16:01:50Z")
I don´t know exactly the reason, but after I created a few categories my layout suddenly broke. Follow the print screen: http://snag.gy/7C4f0.jpg This is the second time i noticed that. It only fix when I ins… --- ## [Not able to install on AWS EC2](https://forum.mautic.org/t/not-able-to-install-on-aws-ec2/2070)
**Author:** [@jcgeut](https://forum.mautic.org/u/jcgeut)\ **Replies:** 23\ **Last updated:** [July 24, 2015, 8:40am UTC](https://forum.mautic.org/t/not-able-to-install-on-aws-ec2/2070 "2015-07-24T08:40:33Z")
Not able to install Mautic on my AWS EC2 LAMP instance with Elastic IP. Anyone able to give me a hand? Gone through the freedif.org tutorial a couple of times, but all the directories seem to be in different places.… --- ## [Using Gmail for business to send email](https://forum.mautic.org/t/using-gmail-for-business-to-send-email/1440)
**Author:** [@ChrisMorley](https://forum.mautic.org/u/ChrisMorley)\ **Replies:** 4\ **Last updated:** [July 23, 2015, 7:08pm UTC](https://forum.mautic.org/t/using-gmail-for-business-to-send-email/1440 "2015-07-23T19:08:58Z")
Are there any configuration tricks I need to know here? I select Gmail and put in my credentials (user@mydomain.com, password) and receive this: Connection could not be established with host smtp.gmail.com \[Connecti… --- ## [Multiple Points](https://forum.mautic.org/t/multiple-points/1468)
**Author:** [@Filipe](https://forum.mautic.org/u/Filipe)\ **Replies:** 3\ **Last updated:** [July 23, 2015, 2:00pm UTC](https://forum.mautic.org/t/multiple-points/1468 "2015-07-23T14:00:03Z")
Hi guys, Is it possible to create multiple points in Mautic? If not, is there any way i can engage my lead based on multiple criteria? Thanks --- ## [Leads disappear from Mautic: Update](https://forum.mautic.org/t/leads-disappear-from-mautic-update/2068)
**Author:** [@MXB](https://forum.mautic.org/u/MXB)\ **Replies:** 3\ **Last updated:** [July 23, 2015, 1:23pm UTC](https://forum.mautic.org/t/leads-disappear-from-mautic-update/2068 "2015-07-23T13:23:22Z")
Hi, so we looked into this problem again. We are tracking users on our site via Mautic. But once the user ends his session or becomes inactive, he disappears from the lead list in Mautic at all. This is a major … --- ## [Keep leads in Mautic permanent](https://forum.mautic.org/t/keep-leads-in-mautic-permanent/1429)
**Author:** [@MXB](https://forum.mautic.org/u/MXB)\ **Replies:** 3\ **Last updated:** [July 23, 2015, 9:25am UTC](https://forum.mautic.org/t/keep-leads-in-mautic-permanent/1429 "2015-07-23T09:25:27Z")
Hi again, another question just came up. Mautic is constantly receiving data from our page and works quite accurate. But now comes the problem. Once a user becomes inactive or ends his session, he disappears fro… --- ## [Sort Lead lists by fields](https://forum.mautic.org/t/sort-lead-lists-by-fields/1428)
**Author:** [@MXB](https://forum.mautic.org/u/MXB)\ **Replies:** 3\ **Last updated:** [July 23, 2015, 9:27am UTC](https://forum.mautic.org/t/sort-lead-lists-by-fields/1428 "2015-07-23T09:27:21Z")
Hi, we are currently implementing Mautic to automize our after-sales-system. In this process one question came up repeatedly: Is it possible to filter the lead list after your own criteria? The default sett… --- ## [Lead Capture Options](https://forum.mautic.org/t/lead-capture-options/1425)
**Author:** [@fotoflo](https://forum.mautic.org/u/fotoflo)\ **Replies:** 2\ **Last updated:** [July 23, 2015, 8:52am UTC](https://forum.mautic.org/t/lead-capture-options/1425 "2015-07-23T08:52:51Z")
Hi Matuicans! I’ve recently gotten interested in Mautic and setup my own instance for texturner.com, which is a company I launched just a month ago. Our lead list is growing, and we plan to grow it from more and more p… --- ## [campaigns not sending mails](https://forum.mautic.org/t/campaigns-not-sending-mails/1434)
**Author:** [@jean](https://forum.mautic.org/u/jean)\ **Replies:** 2\ **Last updated:** [July 23, 2015, 8:43am UTC](https://forum.mautic.org/t/campaigns-not-sending-mails/1434 "2015-07-23T08:43:46Z")
Hi i’ve implemented Mautic for my start-up and it’s almost working perfectly. Yet i’ve some problems with my campaigns : they don’t start ! This is what i have done : creating a new campaign : lead source is a li… [Previous page](https://forum.mautic.org/c/support/8.md?page=312) [Next page](https://forum.mautic.org/c/support/8.md?page=314)