# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=314 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 315 --- ## [Configuring a variable in addon bundle.](https://forum.mautic.org/t/configuring-a-variable-in-addon-bundle/1435)
**Author:** [@kleand.12](https://forum.mautic.org/u/kleand.12)\ **Replies:** 3\ **Last updated:** [July 23, 2015, 7:19am UTC](https://forum.mautic.org/t/configuring-a-variable-in-addon-bundle/1435 "2015-07-23T07:19:35Z")
Hello Mautic team! I am a good at PHP but junior at symfony and mautic. I have read articles and managed to create a new addOn bundle and set it up to work perfectly. In my folder I have MyBundleName/Config/config… --- ## [Blank Page on installer](https://forum.mautic.org/t/blank-page-on-installer/1437)
**Author:** [@JoeJoomla](https://forum.mautic.org/u/JoeJoomla)\ **Replies:** 2\ **Last updated:** [July 21, 2015, 9:01pm UTC](https://forum.mautic.org/t/blank-page-on-installer/1437 "2015-07-21T21:01:16Z")
Hi there, I have a blank page on the installer page. The error log says “(13)Permission denied: /home/mautic/public\_html/.htaccess pcfg\_openfile: unable to check htaccess file, ensure it is readable” .htac… --- ## [CSS Issue](https://forum.mautic.org/t/css-issue/1438)
**Author:** [@Filipe](https://forum.mautic.org/u/Filipe)\ **Replies:** 6\ **Last updated:** [July 21, 2015, 8:24pm UTC](https://forum.mautic.org/t/css-issue/1438 "2015-07-21T20:24:26Z")
is there any css issue happening? suddenly my layout broke. --- ## [Error 500 on creating a new email](https://forum.mautic.org/t/error-500-on-creating-a-new-email/1445)
**Author:** [@menolo](https://forum.mautic.org/u/menolo)\ **Replies:** 2\ **Last updated:** [July 21, 2015, 6:28am UTC](https://forum.mautic.org/t/error-500-on-creating-a-new-email/1445 "2015-07-21T06:28:12Z")
I’ve just updated to Mautic 1.1.3. I’m not entirely sure the update ran succesfull although Mautic said it has. When trying to create a new e-mail in mautic I get an error 500. This error might have been around sinc… --- ## [Simple curl post to send leads](https://forum.mautic.org/t/simple-curl-post-to-send-leads/2062)
**Author:** [@edudesouza](https://forum.mautic.org/u/edudesouza)\ **Replies:** 3\ **Last updated:** [July 20, 2015, 6:26pm UTC](https://forum.mautic.org/t/simple-curl-post-to-send-leads/2062 "2015-07-20T18:26:47Z")
Hi there, I would send to Mautic all leads comming form my trial page: http://www.organizemeucondominio.com.br/residencialteste-adm/login Is there a smple curl integration? I mean, after a new user sign-up … --- ## [Landing Page Url with parameters](https://forum.mautic.org/t/landing-page-url-with-parameters/2039)
**Author:** [@sfahrenkrog](https://forum.mautic.org/u/sfahrenkrog)\ **Replies:** 2\ **Last updated:** [July 17, 2015, 3:36pm UTC](https://forum.mautic.org/t/landing-page-url-with-parameters/2039 "2015-07-17T15:36:18Z")
Good evening I would like to prefill a landing page form with the lead values. I try it like described in the thread “https://www.mautic.org/community/index.php/307-using-mautic-for-event-registration” So I use … --- ## [Live visitors counter against Real Time Analytics counter](https://forum.mautic.org/t/live-visitors-counter-against-real-time-analytics-counter/2050)
**Author:** [@seti](https://forum.mautic.org/u/seti)\ **Replies:** 2\ **Last updated:** [July 15, 2015, 11:45am UTC](https://forum.mautic.org/t/live-visitors-counter-against-real-time-analytics-counter/2050 "2015-07-15T11:45:11Z")
Hi folks, Comparing with Google Analytics, the number of live visitors differs a lot. While Mautic’s Dashboard shows 15 visitors online, Google Analitycs show 40 visitors online. I’ve checked that the trac… --- ## [Campaign / E-mail issues](https://forum.mautic.org/t/campaign-e-mail-issues/2052)
**Author:** [@halcycon](https://forum.mautic.org/u/halcycon)\ **Replies:** 1\ **Last updated:** [July 15, 2015, 11:26am UTC](https://forum.mautic.org/t/campaign-e-mail-issues/2052 "2015-07-15T11:26:31Z")
Hi All, First off, thumbs up for a brilliant piece of software! Amazingly powerful… I’m having some trouble with campaigns. I’ve set up a campaign with an e-mail, a form, and several actions based on the e-mail be… --- ## [nginx timeout errors](https://forum.mautic.org/t/nginx-timeout-errors/2037)
**Author:** [@seti](https://forum.mautic.org/u/seti)\ **Replies:** 2\ **Last updated:** [July 13, 2015, 5:24pm UTC](https://forum.mautic.org/t/nginx-timeout-errors/2037 "2015-07-13T17:24:33Z")
Hi folks! I’m getting several 504 Gateway Time-out - nginx when I try to edit some landing pages or emails, and also when sending campaigns and also when there is some malformed address email in the list. Do yo… --- ## [random nginx error](https://forum.mautic.org/t/random-nginx-error/2017)
**Author:** [@mobilechipmunk](https://forum.mautic.org/u/mobilechipmunk)\ **Replies:** 3\ **Last updated:** [July 13, 2015, 3:28pm UTC](https://forum.mautic.org/t/random-nginx-error/2017 "2015-07-13T15:28:58Z")
all of the sudden we get a nginx error. but there are no errors on the server. i’ve restarted nginx several times fine but still shows error. --- ## [Title (Mr, Mrs) vs Page-Title](https://forum.mautic.org/t/title-mr-mrs-vs-page-title/1576)
**Author:** [@IcemanX](https://forum.mautic.org/u/IcemanX)\ **Replies:** 4\ **Last updated:** [July 13, 2015, 7:58am UTC](https://forum.mautic.org/t/title-mr-mrs-vs-page-title/1576 "2015-07-13T07:58:26Z")
Page-Title and Title for Salutation bite’s How to track correctly? Code: $query = array( 'url' = $\_SERVER\['REQUEST\_URI'\], 'title' = 'MyHomePage'; '????' = 'Mr'; 'firstname' =\> 'John', 'lastname… --- ## [Custom URL for Landing Pages](https://forum.mautic.org/t/custom-url-for-landing-pages/2045)
**Author:** [@AleiaElle](https://forum.mautic.org/u/AleiaElle)\ **Replies:** 2\ **Last updated:** [July 13, 2015, 6:14am UTC](https://forum.mautic.org/t/custom-url-for-landing-pages/2045 "2015-07-13T06:14:43Z")
I have a website made with Wordpress who’s url is (ie www.mysite.com) while Mautic is installed in a subfolder (ie www.mysite.com/subfolder). I installed Mautic as a Wordpress plugin and use the Base URL (www.mysite.com)… --- ## [Mandrill is not working on the new version](https://forum.mautic.org/t/mandrill-is-not-working-on-the-new-version/1996)
**Author:** [@intelligenzia](https://forum.mautic.org/u/intelligenzia)\ **Replies:** 5\ **Last updated:** [July 12, 2015, 8:20pm UTC](https://forum.mautic.org/t/mandrill-is-not-working-on-the-new-version/1996 "2015-07-12T20:20:37Z")
Hello, Mandrill is not working on the new version. I get the following error: \[22-Jun-2015 14:48:09 America/Sao\_Paulo\] PHP Fatal error: Call to a member function getTranslator() on a non-object in /home/public\_html… --- ## [HTTPS Error](https://forum.mautic.org/t/https-error/2044)
**Author:** [@kat](https://forum.mautic.org/u/kat)\ **Replies:** 2\ **Last updated:** [July 11, 2015, 4:25pm UTC](https://forum.mautic.org/t/https-error/2044 "2015-07-11T16:25:18Z")
My Mautic Account has an insecure server certificate (https://kat.mautic.com) which I believe causes that the Mautic form on my website does not show up. Is there anything that I can do to fix this? When I logged in last… --- ## [Using external lead data](https://forum.mautic.org/t/using-external-lead-data/2032)
**Author:** [@joshmccormack](https://forum.mautic.org/u/joshmccormack)\ **Replies:** 2\ **Last updated:** [July 10, 2015, 6:36am UTC](https://forum.mautic.org/t/using-external-lead-data/2032 "2015-07-10T06:36:51Z")
I’m not currently using Mautic, so please forgive me if this is a silly question. I have a spreadsheet of info on leads, say from exporting from LinkedIn contacts. I’d like to send them all an email campaign, wher… --- ## [Problem when cloning a campaign](https://forum.mautic.org/t/problem-when-cloning-a-campaign/1989)
**Author:** [@azaidi](https://forum.mautic.org/u/azaidi)\ **Replies:** 4\ **Last updated:** [July 9, 2015, 7:36am UTC](https://forum.mautic.org/t/problem-when-cloning-a-campaign/1989 "2015-07-09T07:36:06Z")
Hi there seems to be a bug in the system. When I clone a campaign, the leads I add to the second campaign also show up as having been added to the first campaign o the campaign dashboard --- ## [Mail Cron Jobs](https://forum.mautic.org/t/mail-cron-jobs/2010)
**Author:** [@wbuist](https://forum.mautic.org/u/wbuist)\ **Replies:** 2\ **Last updated:** [July 9, 2015, 7:31am UTC](https://forum.mautic.org/t/mail-cron-jobs/2010 "2015-07-09T07:31:52Z")
I recently switched form send now to send in batches and the cron job is giving me a fatal error… Catchable fatal error: Argument 1 passed to MauticEmailBundleEntityDoNotEmail::setEmail() must be an instance of Mau… --- ## [Form posting to site instead of mautic site.](https://forum.mautic.org/t/form-posting-to-site-instead-of-mautic-site/2019)
**Author:** [@atenhotep](https://forum.mautic.org/u/atenhotep)\ **Replies:** 4\ **Last updated:** [July 9, 2015, 7:09am UTC](https://forum.mautic.org/t/form-posting-to-site-instead-of-mautic-site/2019 "2015-07-09T07:09:30Z")
First of all, thank you for making such an amazing piece of open source software. Year after year I am blown away by what people are willing to produce for love, beer, and real freedom. I hope, over time, to work with … --- ## [Mautic ver 1.1.2 update error](https://forum.mautic.org/t/mautic-ver-1-1-2-update-error/2021)
**Author:** [@dyls](https://forum.mautic.org/u/dyls)\ **Replies:** 2\ **Last updated:** [July 9, 2015, 7:01am UTC](https://forum.mautic.org/t/mautic-ver-1-1-2-update-error/2021 "2015-07-09T07:01:39Z")
I get an error while trying to update to the latest version. Error msg is below. “The Mautic update could not complete successfully because of the following error: An error occurred while downloading the update package… --- ## [Smart List - Lead Activity](https://forum.mautic.org/t/smart-list-lead-activity/2001)
**Author:** [@ronnieduke](https://forum.mautic.org/u/ronnieduke)\ **Replies:** 2\ **Last updated:** [July 9, 2015, 6:44am UTC](https://forum.mautic.org/t/smart-list-lead-activity/2001 "2015-07-09T06:44:59Z")
Hello! First, I have to say I am extremely excited to see the Marketing Automation space being disrupted I am really (REALLY) impressed with where Mautic is at, given that it is brand new to the market! We are… --- ## [Real number of emails properly delivered](https://forum.mautic.org/t/real-number-of-emails-properly-delivered/2034)
**Author:** [@seti](https://forum.mautic.org/u/seti)\ **Replies:** 2\ **Last updated:** [July 9, 2015, 6:26am UTC](https://forum.mautic.org/t/real-number-of-emails-properly-delivered/2034 "2015-07-09T06:26:34Z")
Hi Mautic Team! I’m a very happy user of Mautic, so thank you very much for your excellent work! I wonder if there’s a way to know how much emails are properly delivered, and how much have been bounced. At… --- ## [Tracking pixel on hosted version](https://forum.mautic.org/t/tracking-pixel-on-hosted-version/2031)
**Author:** [@shecker](https://forum.mautic.org/u/shecker)\ **Replies:** 2\ **Last updated:** [July 9, 2015, 6:09am UTC](https://forum.mautic.org/t/tracking-pixel-on-hosted-version/2031 "2015-07-09T06:09:09Z")
I seem to be having trouble getting the tracking pixel to pick up page hits on the hosted version. Here is the code I’m using. Any help would be greatly appreciated. --- ## [max number of leads](https://forum.mautic.org/t/max-number-of-leads/2028)
**Author:** [@Miguel](https://forum.mautic.org/u/Miguel)\ **Replies:** 3\ **Last updated:** [July 8, 2015, 1:07pm UTC](https://forum.mautic.org/t/max-number-of-leads/2028 "2015-07-08T13:07:43Z")
Thanks for your answer. If we start this project could be possible have a special support for it?. Obviously we’ll pay the support/service. Can you offer a proposal about this? My email: miguel@interdigital.es … --- ## [Installer fails (PDOStatement.php)](https://forum.mautic.org/t/installer-fails-pdostatement-php/2030)
**Author:** [@happy](https://forum.mautic.org/u/happy)\ **Replies:** 2\ **Last updated:** [July 7, 2015, 4:08pm UTC](https://forum.mautic.org/t/installer-fails-pdostatement-php/2030 "2015-07-07T16:08:19Z")
Hi, during install I got an error at first step: http://mautic1.geodrop.com/installer/step/1 The mautic error log report this: \[07-Jul-2015 16:12:49 UTC\] PHP Fatal error: Maximum execution time of 30 secon… --- ## [Blank Screen on install](https://forum.mautic.org/t/blank-screen-on-install/2012)
**Author:** [@paladinodeimari](https://forum.mautic.org/u/paladinodeimari)\ **Replies:** 3\ **Last updated:** [July 6, 2015, 1:57pm UTC](https://forum.mautic.org/t/blank-screen-on-install/2012 "2015-07-06T13:57:46Z")
Hi, I have downloaded a copy of Mautic from https://www.mautic.org/download and I’m trying to install it on a shared hosting with CPanel. Code: PHP Version 5.4.42 MySql 5.6.23 I created Code: /mautic/app/logs an… --- ## [Sending in Progress Forever](https://forum.mautic.org/t/sending-in-progress-forever/2018)
**Author:** [@tagplus](https://forum.mautic.org/u/tagplus)\ **Replies:** 2\ **Last updated:** [July 6, 2015, 1:55pm UTC](https://forum.mautic.org/t/sending-in-progress-forever/2018 "2015-07-06T13:55:02Z")
i’m tryng to send and email throught Mautic service, but its not workig, the massage Sending in Progress stays forever --- ## [index\_dev.php Causes Error](https://forum.mautic.org/t/index-dev-php-causes-error/2014)
**Author:** [@petertl](https://forum.mautic.org/u/petertl)\ **Replies:** 2\ **Last updated:** [July 2, 2015, 2:14pm UTC](https://forum.mautic.org/t/index-dev-php-causes-error/2014 "2015-07-02T14:14:01Z")
Hi, I want to run index\_dev.php to debug an issue. For that, I removed the following block: Code: if (isset($\_SERVER\['HTTP\_CLIENT\_IP'\]) || isset($\_SERVER\['HTTP\_X\_FORWARDED\_FOR'\]) || !in\_array(@$\_SERVER\['RE… --- ## [Cron settings (issue with server)](https://forum.mautic.org/t/cron-settings-issue-with-server/1972)
**Author:** [@mischung](https://forum.mautic.org/u/mischung)\ **Replies:** 3\ **Last updated:** [July 2, 2015, 11:54am UTC](https://forum.mautic.org/t/cron-settings-issue-with-server/1972 "2015-07-02T11:54:49Z")
Hi guys, I like Mautic. All is great but I have big issue with cron settings. I do not know where to insert that command. My servers do not have cPanel. I am used to run crons by url that is simple just insert s… --- ## [Creating more users](https://forum.mautic.org/t/creating-more-users/2011)
**Author:** [@LouiseH](https://forum.mautic.org/u/LouiseH)\ **Replies:** 2\ **Last updated:** [June 29, 2015, 4:11pm UTC](https://forum.mautic.org/t/creating-more-users/2011 "2015-06-29T16:11:27Z")
How do i create more users…I keep getting message saying I have reached limit…but there is only me as a user…I read I can create three users… --- ## [Index.php: should it be part of root URL?](https://forum.mautic.org/t/index-php-should-it-be-part-of-root-url/1949)
**Author:** [@rwillmer](https://forum.mautic.org/u/rwillmer)\ **Replies:** 4\ **Last updated:** [June 27, 2015, 3:32pm UTC](https://forum.mautic.org/t/index-php-should-it-be-part-of-root-url/1949 "2015-06-27T15:32:46Z")
I’ve installed Mautic (very smooth, thanks!) But I have an oddity with the root URL. If I go to http://, it redirects me to ‘/s/dashboard’. Which gives a 404. But all works well at ‘/index.php/s/dashboard’… [Previous page](https://forum.mautic.org/c/support/8.md?page=313) [Next page](https://forum.mautic.org/c/support/8.md?page=315)