# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=315 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 316 --- ## [add email address to lead](https://forum.mautic.org/t/add-email-address-to-lead/2006)
**Author:** [@IcemanX](https://forum.mautic.org/u/IcemanX)\ **Replies:** 3\ **Last updated:** [June 26, 2015, 6:07am UTC](https://forum.mautic.org/t/add-email-address-to-lead/2006 "2015-06-26T06:07:50Z")
Hello, we like to track some more infos to leads logged-in users. We add the email address like the following code, but we not see the email address in the lead list. We see only the default values like IP, Loca… --- ## [Campaign - no email is sent](https://forum.mautic.org/t/campaign-no-email-is-sent/2002)
**Author:** [@emanuele](https://forum.mautic.org/u/emanuele)\ **Replies:** 3\ **Last updated:** [June 25, 2015, 8:35am UTC](https://forum.mautic.org/t/campaign-no-email-is-sent/2002 "2015-06-25T08:35:06Z")
I can not run campaigns. I’m sure I’m doing something wrong , but what? Mautic 1.1.2 installed - http://www.ago.archi/mautic Web hosting: Siteground The 4 Cron jobs set (1 hour) Configuration - Mail Setting… --- ## [Campaign Builder Not Working](https://forum.mautic.org/t/campaign-builder-not-working/1897)
**Author:** [@Sway](https://forum.mautic.org/u/Sway)\ **Replies:** 9\ **Last updated:** [June 24, 2015, 7:43pm UTC](https://forum.mautic.org/t/campaign-builder-not-working/1897 "2015-06-24T19:43:04Z")
Prior to building a campaign I had a trigger set up to add new views to a list: “Possible Leads” and an action so that any new website viewer submitting a form - would then have 5 points added However, I decided to … --- ## [Is there a way to force database schema update?](https://forum.mautic.org/t/is-there-a-way-to-force-database-schema-update/1991)
**Author:** [@tuum](https://forum.mautic.org/u/tuum)\ **Replies:** 5\ **Last updated:** [June 24, 2015, 11:01am UTC](https://forum.mautic.org/t/is-there-a-way-to-force-database-schema-update/1991 "2015-06-24T11:01:24Z")
Updating to v1.1.2, my site hangs on “Processing Database Updates”, and shows an “undefined” error. Refreshing browser seems to say update was successful, however when I try to edit an existing landing page I get “Uh oh!… --- ## [How to trigger a campaign?](https://forum.mautic.org/t/how-to-trigger-a-campaign/1998)
**Author:** [@intelligenzia](https://forum.mautic.org/u/intelligenzia)\ **Replies:** 5\ **Last updated:** [June 24, 2015, 2:01am UTC](https://forum.mautic.org/t/how-to-trigger-a-campaign/1998 "2015-06-24T02:01:37Z")
I’m really triyng hard - did already everything I could, but I can’t in no way to make the campaigns work - any clue of how to do it? I’m creating a campaign starting from a lead list - but is seems the list does not loa… --- ## [Mautic Email Builder Failing](https://forum.mautic.org/t/mautic-email-builder-failing/1997)
**Author:** [@c0nart1st](https://forum.mautic.org/u/c0nart1st)\ **Replies:** 3\ **Last updated:** [June 22, 2015, 8:08pm UTC](https://forum.mautic.org/t/mautic-email-builder-failing/1997 "2015-06-22T20:08:19Z")
Hello everyone, I’m trying to use the Mautic email builder… and when I put my raw code into the builder, it, for lack of a better expression, jumbles all of the code up, specifically the tokens for leadfields and externa… --- ## [How To Assign "Download and Asset" Action v.1.1](https://forum.mautic.org/t/how-to-assign-download-and-asset-action-v-1-1/1922)
**Author:** [@shamrick](https://forum.mautic.org/u/shamrick)\ **Replies:** 12\ **Last updated:** [June 22, 2015, 7:40pm UTC](https://forum.mautic.org/t/how-to-assign-download-and-asset-action-v-1-1/1922 "2015-06-22T19:40:33Z")
Like the changes to 1.1. Think I’m missing something though. I’ve not been able to find how to assign a “download an asset” action. Per the creator for a “template” form: Quote: All the actions for a form submissi… --- ## [Filter website events](https://forum.mautic.org/t/filter-website-events/1977)
**Author:** [@Filipe](https://forum.mautic.org/u/Filipe)\ **Replies:** 5\ **Last updated:** [June 22, 2015, 5:40pm UTC](https://forum.mautic.org/t/filter-website-events/1977 "2015-06-22T17:40:25Z")
Hi, Is it possible to filter or create any report of a lead that have navigated to my website? --- ## [Detect Form Submission](https://forum.mautic.org/t/detect-form-submission/1975)
**Author:** [@thiagomorello](https://forum.mautic.org/u/thiagomorello)\ **Replies:** 2\ **Last updated:** [June 22, 2015, 3:24pm UTC](https://forum.mautic.org/t/detect-form-submission/1975 "2015-06-22T15:24:44Z")
Hi there, I wanna put a mautic form inside a modal in my site. After a submission, I wanna this modal closes. There is a way to detect back in page if form is success submited? Tks --- ## [Page Hit Data Incomplete?](https://forum.mautic.org/t/page-hit-data-incomplete/1985)
**Author:** [@azaidi](https://forum.mautic.org/u/azaidi)\ **Replies:** 2\ **Last updated:** [June 22, 2015, 3:13pm UTC](https://forum.mautic.org/t/page-hit-data-incomplete/1985 "2015-06-22T15:13:05Z")
Hi I am getting the page hit data in the lead record like this USQ Australia MBA at MDi Pakistan - The Global MBA right here in Pakistan At 19 June, 2015 1:46 pm, Page Hit. Time on page: Unknown Referrer:… --- ## [your script fails if nginx is installed using softaculous](https://forum.mautic.org/t/your-script-fails-if-nginx-is-installed-using-softaculous/1965)
**Author:** [@mobilechipmunk](https://forum.mautic.org/u/mobilechipmunk)\ **Replies:** 3\ **Last updated:** [June 22, 2015, 2:47pm UTC](https://forum.mautic.org/t/your-script-fails-if-nginx-is-installed-using-softaculous/1965 "2015-06-22T14:47:17Z")
i’ve tried on 4 different servers with webuzo, cpanel, and plesk. if installed with softaculous and nginx is on server your app breaks. http://dateverify.me/mautic/s/login --- ## [How to push leads in mautic after integrating with ZOHO](https://forum.mautic.org/t/how-to-push-leads-in-mautic-after-integrating-with-zoho/1966)
**Author:** [@gsdarisi](https://forum.mautic.org/u/gsdarisi)\ **Replies:** 3\ **Last updated:** [June 22, 2015, 2:37pm UTC](https://forum.mautic.org/t/how-to-push-leads-in-mautic-after-integrating-with-zoho/1966 "2015-06-22T14:37:33Z")
Can You help me how to integrate Zoho with Mautic. Because after Integration also I am not able to see any leads where already created in zoho will move to Mautic that one I am not able to see can anyone tell me how to p… --- ## [Warning: Division by zero in...](https://forum.mautic.org/t/warning-division-by-zero-in/1974)
**Author:** [@onlineth](https://forum.mautic.org/u/onlineth)\ **Replies:** 3\ **Last updated:** [June 20, 2015, 1:49pm UTC](https://forum.mautic.org/t/warning-division-by-zero-in/1974 "2015-06-20T13:49:07Z")
When I go to (or refresh) my dashboard, it briefly loads a message saying, " Warning: Division by zero in /home/\[account\]/public\_html/app/bundles/DashboardBundle/Controller/DefaultController.php on line 55" Is it saf… --- ## [What happens to data stored if I cancel Mautic account?](https://forum.mautic.org/t/what-happens-to-data-stored-if-i-cancel-mautic-account/1968)
**Author:** [@delledigital](https://forum.mautic.org/u/delledigital)\ **Replies:** 2\ **Last updated:** [June 20, 2015, 6:48am UTC](https://forum.mautic.org/t/what-happens-to-data-stored-if-i-cancel-mautic-account/1968 "2015-06-20T06:48:31Z")
Interested in trying Mautic out for business website, just wondered if I closed account can I export data or will it be lost? --- ## [contact a lead?](https://forum.mautic.org/t/contact-a-lead/1986)
**Author:** [@butteryak](https://forum.mautic.org/u/butteryak)\ **Replies:** 2\ **Last updated:** [June 20, 2015, 6:22am UTC](https://forum.mautic.org/t/contact-a-lead/1986 "2015-06-20T06:22:01Z")
I’m uncertain how I may contact a lead via mautic. I have created a new lead with an email address, typically in CRM lead managment software, I can simply click on the email address, or “email lead” button or somthing l… --- ## [Forms Won't Open Error](https://forum.mautic.org/t/forms-wont-open-error/1983)
**Author:** [@c0nart1st](https://forum.mautic.org/u/c0nart1st)\ **Replies:** 3\ **Last updated:** [June 18, 2015, 8:28pm UTC](https://forum.mautic.org/t/forms-wont-open-error/1983 "2015-06-18T20:28:25Z")
Recently updated to 1.1.2. on a new installation… Mautic isn’t letting me add any new forms. The script fails to open either the standalone or the campaign form option, nor does the “x” to close work in the modal. Not su… --- ## [Update Mautic to 1.1.2](https://forum.mautic.org/t/update-mautic-to-1-1-2/1941)
**Author:** [@azaidi](https://forum.mautic.org/u/azaidi)\ **Replies:** 7\ **Last updated:** [June 15, 2015, 4:14am UTC](https://forum.mautic.org/t/update-mautic-to-1-1-2/1941 "2015-06-15T04:14:41Z")
Hi I have 1.1.0 installed on a shared host and according to the notifications I am prompted to upgrade to 1.1.2 - so I go ahead but it keeps saying “Downloading Package” in progress with the spinning icon moving for last… --- ## [Mandrill email Queue - Fatal Error](https://forum.mautic.org/t/mandrill-email-queue-fatal-error/1962)
**Author:** [@wbuist](https://forum.mautic.org/u/wbuist)\ **Replies:** 1\ **Last updated:** [June 13, 2015, 8:21pm UTC](https://forum.mautic.org/t/mandrill-email-queue-fatal-error/1962 "2015-06-13T20:21:37Z")
The Cron job to send emails on my installation is reporting a fatal error… Catchable fatal error: Argument 1 passed to MauticEmailBundleEntityDoNotEmail::setEmail() must be an instance of MauticEmailBundleEntityEmai… --- ## [Facebook Integration - Wrong URL](https://forum.mautic.org/t/facebook-integration-wrong-url/1960)
**Author:** [@azaidi](https://forum.mautic.org/u/azaidi)\ **Replies:** 1\ **Last updated:** [June 13, 2015, 4:46pm UTC](https://forum.mautic.org/t/facebook-integration-wrong-url/1960 "2015-06-13T16:46:23Z")
Hi I got Facebook integration working and the Social field shows the lead’s Facebook picture and the Facebook URL. But the URL does not resolve to https://facebook.com/this.person. It resolves instead to https://facebo… --- ## [Fatal error bootstrap.php.cache](https://forum.mautic.org/t/fatal-error-bootstrap-php-cache/1958)
**Author:** [@Infadm](https://forum.mautic.org/u/Infadm)\ **Replies:** 1\ **Last updated:** [June 13, 2015, 1:55am UTC](https://forum.mautic.org/t/fatal-error-bootstrap-php-cache/1958 "2015-06-13T01:55:25Z")
Hi, i’ve just instaled mautic version 1.1.1 on my server using Softaculos Apache version 2.2.21 PHP version 5.2.17 MySQL version 5.0.91-community-log Architecture x86\_64 Operating system linux And when acc… --- ## [Installation issue](https://forum.mautic.org/t/installation-issue/1928)
**Author:** [@zamzam](https://forum.mautic.org/u/zamzam)\ **Replies:** 4\ **Last updated:** [June 11, 2015, 5:58pm UTC](https://forum.mautic.org/t/installation-issue/1928 "2015-06-11T17:58:38Z")
Hi this is weird. tried to install mautic and keep getting this The site is currently offline due to encountering an error. If the problem persists, please contact the system administrator. error log giving \[… --- ## [Help message of forms is not showing](https://forum.mautic.org/t/help-message-of-forms-is-not-showing/1947)
**Author:** [@Miguel](https://forum.mautic.org/u/Miguel)\ **Replies:** 1\ **Last updated:** [June 11, 2015, 2:13pm UTC](https://forum.mautic.org/t/help-message-of-forms-is-not-showing/1947 "2015-06-11T14:13:40Z")
I create one form and added the “help message” text (tooltip: text to display bellow the label) But it is not showing anywhere. I use the form in one landinpage. Te “help message” in not in source code of la… --- ## [Form embedded in Wordpress](https://forum.mautic.org/t/form-embedded-in-wordpress/1944)
**Author:** [@emanuele](https://forum.mautic.org/u/emanuele)\ **Replies:** 3\ **Last updated:** [June 11, 2015, 1:48pm UTC](https://forum.mautic.org/t/form-embedded-in-wordpress/1944 "2015-06-11T13:48:57Z")
I’ve embedded a simple form into my wordpress site (automatic mode). I’m making some tests, I’m not a programmer. It works well to generate leads and a list, but the campaign list doesn’t work. The first action of the ca… --- ## [The landing page don't save](https://forum.mautic.org/t/the-landing-page-dont-save/1935)
**Author:** [@elenuta](https://forum.mautic.org/u/elenuta)\ **Replies:** 2\ **Last updated:** [June 11, 2015, 1:14pm UTC](https://forum.mautic.org/t/the-landing-page-dont-save/1935 "2015-06-11T13:14:08Z")
Hello, Please help The landing page don’t save! After writing the landing page I can not save. --- ## [mailing: mail failure](https://forum.mautic.org/t/mailing-mail-failure/1937)
**Author:** [@Miguel](https://forum.mautic.org/u/Miguel)\ **Replies:** 4\ **Last updated:** [June 11, 2015, 12:12pm UTC](https://forum.mautic.org/t/mailing-mail-failure/1937 "2015-06-11T12:12:37Z")
Hi I send the campaing to 2200 leads. After the progress bar ends mautic show: “campaing” was sent but with some failures. 1862 sent and 438 failed and show the list of failures. There are 3 o 4 malformed mai… --- ## [safe\_mode is enabled or an open\_basedir is set in](https://forum.mautic.org/t/safe-mode-is-enabled-or-an-open-basedir-is-set-in/1876)
**Author:** [@Soraya](https://forum.mautic.org/u/Soraya)\ **Replies:** 5\ **Last updated:** [June 11, 2015, 10:17am UTC](https://forum.mautic.org/t/safe-mode-is-enabled-or-an-open-basedir-is-set-in/1876 "2015-06-11T10:17:44Z")
Hello everybody! I have a problem with the allocation of points to the leads. I am familiarizing myself with the tool so I’ve created a simple point by simply accessing the web and smart list for people accessing from Sp… --- ## [Mautic Reports](https://forum.mautic.org/t/mautic-reports/1943)
**Author:** [@azaidi](https://forum.mautic.org/u/azaidi)\ **Replies:** 2\ **Last updated:** [June 10, 2015, 3:23pm UTC](https://forum.mautic.org/t/mautic-reports/1943 "2015-06-10T15:23:43Z")
After installing the Mautic Wordpress plugin, am getting all the right data on the dashboard including visits etc but in the Reports section, while I can see detailed information about the emails, I am not seeing any dat… --- ## [Campaign Update Console Command Causes SQL Error](https://forum.mautic.org/t/campaign-update-console-command-causes-sql-error/1942)
**Author:** [@petertl](https://forum.mautic.org/u/petertl)\ **Replies:** 3\ **Last updated:** [June 10, 2015, 2:13pm UTC](https://forum.mautic.org/t/campaign-update-console-command-causes-sql-error/1942 "2015-06-10T14:13:27Z")
Hi, I setup a new 1.1.2 Mautic system from scratch. To test it, I imported leads and created a campaign which sends out an email an tracks a landing page. The leads were successfully added to the campaign, but … --- ## [Landing Page Causes Error](https://forum.mautic.org/t/landing-page-causes-error/1939)
**Author:** [@petertl](https://forum.mautic.org/u/petertl)\ **Replies:** 2\ **Last updated:** [June 10, 2015, 2:04pm UTC](https://forum.mautic.org/t/landing-page-causes-error/1939 "2015-06-10T14:04:53Z")
Hi, I created a landing page from a HTML source, included a form and published it. When I am opening it in a browser and I am not logged into Mautic, it produces an error 500. If I am logged into Mautic, everything … --- ## [Error After Update To 1.1.1](https://forum.mautic.org/t/error-after-update-to-1-1-1/1931)
**Author:** [@petertl](https://forum.mautic.org/u/petertl)\ **Replies:** 4\ **Last updated:** [June 10, 2015, 6:59am UTC](https://forum.mautic.org/t/error-after-update-to-1-1-1/1931 "2015-06-10T06:59:50Z")
Hello, after updating my system via Code: php /var/www/html/mautic2/app/console mautic:update:find -e prod php /var/www/html/mautic2/app/console mautic:update:apply -e prod the system throws the following exception: … [Previous page](https://forum.mautic.org/c/support/8.md?page=314) [Next page](https://forum.mautic.org/c/support/8.md?page=316)