# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=316 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 317 --- ## [Update Mautic](https://forum.mautic.org/t/update-mautic/1929)
**Author:** [@Filipe](https://forum.mautic.org/u/Filipe)\ **Replies:** 6\ **Last updated:** [June 10, 2015, 12:34am UTC](https://forum.mautic.org/t/update-mautic/1929 "2015-06-10T00:34:01Z")
I want to update de Mautic to the new version. Do i have to do anything with the databse or do I have to update only the files itself? thanks --- ## [Form error in Joomla after upgrading to 1.1.1](https://forum.mautic.org/t/form-error-in-joomla-after-upgrading-to-1-1-1/1925)
**Author:** [@menolo](https://forum.mautic.org/u/menolo)\ **Replies:** 2\ **Last updated:** [June 9, 2015, 7:54pm UTC](https://forum.mautic.org/t/form-error-in-joomla-after-upgrading-to-1-1-1/1925 "2015-06-09T19:54:10Z")
After upgrading to 1.1.1 i get this JS error on my Joomla website when submitting a form: Code: Failed to execute 'postMessage' on 'DOMWindow': The target origin provided ('http://mautic.soetkees.nl') does not match t… --- ## [E-mail body missing after upgrade 1.1.1](https://forum.mautic.org/t/e-mail-body-missing-after-upgrade-1-1-1/1926)
**Author:** [@menolo](https://forum.mautic.org/u/menolo)\ **Replies:** 5\ **Last updated:** [June 9, 2015, 6:30pm UTC](https://forum.mautic.org/t/e-mail-body-missing-after-upgrade-1-1-1/1926 "2015-06-09T18:30:32Z")
After upgrading to Mautic 1.1.1 the e-mail body is almost(!) empty. There are nog errors in the Mautic error log. Using PHP mail or Mandrill does not make a difference. After the update: Code: … --- ## [Any way to check if emails actually sent?](https://forum.mautic.org/t/any-way-to-check-if-emails-actually-sent/1919)
**Author:** [@katimari](https://forum.mautic.org/u/katimari)\ **Replies:** 5\ **Last updated:** [June 9, 2015, 1:14pm UTC](https://forum.mautic.org/t/any-way-to-check-if-emails-actually-sent/1919 "2015-06-09T13:14:50Z")
I tried to send an email through my self-hosted site and it said that is sent, but nothing was shown as sent in Mandrill so I decided to try the hosted Mautic thinking I had something configured wrong but when I went to … --- ## [Update Mautic manually](https://forum.mautic.org/t/update-mautic-manually/1766)
**Author:** [@menolo](https://forum.mautic.org/u/menolo)\ **Replies:** 7\ **Last updated:** [June 8, 2015, 6:45pm UTC](https://forum.mautic.org/t/update-mautic-manually/1766 "2015-06-08T18:45:21Z")
Hi guys, Is it possible to upgrade Mautic 1.0.2 tot 1.0.3 manually? Regards, Wim --- ## [Version 1.1 Cron Jobs](https://forum.mautic.org/t/version-1-1-cron-jobs/1920)
**Author:** [@wbuist](https://forum.mautic.org/u/wbuist)\ **Replies:** 5\ **Last updated:** [June 8, 2015, 4:32pm UTC](https://forum.mautic.org/t/version-1-1-cron-jobs/1920 "2015-06-08T16:32:54Z")
The Campaign cron job to add people in a lead list to a campaign has stopped working since the upgrade… For me anyway. Running it via a secure shell this is the messaging I get… (It’s correctly identifying 5 people … --- ## [error 500 on leads page after editing lead](https://forum.mautic.org/t/error-500-on-leads-page-after-editing-lead/1914)
**Author:** [@menolo](https://forum.mautic.org/u/menolo)\ **Replies:** 4\ **Last updated:** [June 8, 2015, 7:04am UTC](https://forum.mautic.org/t/error-500-on-leads-page-after-editing-lead/1914 "2015-06-08T07:04:16Z")
My leads page gives an error 500 in both the “cards” and “table” mode when the edited contact is shown on the page (this depends on pagination). This started after editing to add some social accounts to the lead. Af… --- ## [Mautic-Joomla plugin](https://forum.mautic.org/t/mautic-joomla-plugin/1912)
**Author:** [@slawek.kow](https://forum.mautic.org/u/slawek.kow)\ **Replies:** 3\ **Last updated:** [June 7, 2015, 3:50pm UTC](https://forum.mautic.org/t/mautic-joomla-plugin/1912 "2015-06-07T15:50:06Z")
Hi Joomla plugin installed. I do everything according to the https://github.com/mautic/mautic-joomla#mautic-joomla-plugin but: I do not see in the code of my web after the authorization shows me the message “Th… --- ## [Update to 1.1](https://forum.mautic.org/t/update-to-1-1/1918)
**Author:** [@wbuist](https://forum.mautic.org/u/wbuist)\ **Replies:** 2\ **Last updated:** [June 7, 2015, 2:51pm UTC](https://forum.mautic.org/t/update-to-1-1/1918 "2015-06-07T14:51:42Z")
My update progress has stalled at ‘Processing database updates’ and the installation is reporting ‘too many redirects’ if I try to log on on another machine. What’s the best way to troubleshoot what’s got stuck? --- ## [Smart List Filters](https://forum.mautic.org/t/smart-list-filters/1911)
**Author:** [@azaidi](https://forum.mautic.org/u/azaidi)\ **Replies:** 1\ **Last updated:** [June 5, 2015, 10:21am UTC](https://forum.mautic.org/t/smart-list-filters/1911 "2015-06-05T10:21:57Z")
Hi I am using the hosted account and have just imported around 2000 leads successfully. Now I am trying to setup the different Lists with filters for location - e.g filter for the first list is City 1, filter for the sec… --- ## [How To Send Email ON Date AT Specific Time](https://forum.mautic.org/t/how-to-send-email-on-date-at-specific-time/1892)
**Author:** [@shamrick](https://forum.mautic.org/u/shamrick)\ **Replies:** 6\ **Last updated:** [June 5, 2015, 6:24am UTC](https://forum.mautic.org/t/how-to-send-email-on-date-at-specific-time/1892 "2015-06-05T06:24:15Z")
Is there a way to schedule an email to be sent ON a select date AT a certain time? It appears “til date/time” in the campaign builder sends the campaign immediately until the selected dates. I’m wanting to manually … --- ## [permanent error 500](https://forum.mautic.org/t/permanent-error-500/1910)
**Author:** [@Miguel](https://forum.mautic.org/u/Miguel)\ **Replies:** 3\ **Last updated:** [June 5, 2015, 6:13am UTC](https://forum.mautic.org/t/permanent-error-500/1910 "2015-06-05T06:13:04Z")
I was importing leads to mautic and I got some problems: The first, I only import 500 contacts in each try (the others leads aren’t imported) And now I get a error 500 at home of mautic :S app/logs/mautic\_… --- ## [add/remove leads from lists](https://forum.mautic.org/t/add-remove-leads-from-lists/1909)
**Author:** [@massamba](https://forum.mautic.org/u/massamba)\ **Replies:** 2\ **Last updated:** [June 4, 2015, 1:34pm UTC](https://forum.mautic.org/t/add-remove-leads-from-lists/1909 "2015-06-04T13:34:09Z")
hello i have a problem with adding leads in lists. when i add a lead list still show 0 leads in it. i have to execute command : php app/console mautic:leadlists:update for lead to be actually add in the lists. --- ## [Restore File Permissions](https://forum.mautic.org/t/restore-file-permissions/1898)
**Author:** [@petertl](https://forum.mautic.org/u/petertl)\ **Replies:** 4\ **Last updated:** [June 2, 2015, 8:45pm UTC](https://forum.mautic.org/t/restore-file-permissions/1898 "2015-06-02T20:45:54Z")
Hello, Is there any way (e.g. a bash script) to restore all file permissions? Thank you, Peter --- ## [Problem Editing Leads](https://forum.mautic.org/t/problem-editing-leads/1907)
**Author:** [@wbuist](https://forum.mautic.org/u/wbuist)\ **Replies:** 1\ **Last updated:** [June 2, 2015, 7:37pm UTC](https://forum.mautic.org/t/problem-editing-leads/1907 "2015-06-02T19:37:22Z")
I’m getting a 500 server error when I try to edit leads… --- ## [Anonymous leads](https://forum.mautic.org/t/anonymous-leads/1660)
**Author:** [@gian](https://forum.mautic.org/u/gian)\ **Replies:** 5\ **Last updated:** [June 2, 2015, 5:40pm UTC](https://forum.mautic.org/t/anonymous-leads/1660 "2015-06-02T17:40:44Z")
Hi, I want to know if there is any way to hide the ‘anonymous leads’ Imagen --- ## [Can't Edit Leads](https://forum.mautic.org/t/cant-edit-leads/1760)
**Author:** [@katimari](https://forum.mautic.org/u/katimari)\ **Replies:** 10\ **Last updated:** [June 1, 2015, 4:34pm UTC](https://forum.mautic.org/t/cant-edit-leads/1760 "2015-06-01T16:34:24Z")
Hi, I tried to reply to some other people’s conversations on this but the pages would not let me. I was able to edit leads all day today and then suddenly I was not. After some trouble shooting, I realized it had… --- ## [New Release?](https://forum.mautic.org/t/new-release/1894)
**Author:** [@Filipe](https://forum.mautic.org/u/Filipe)\ **Replies:** 3\ **Last updated:** [June 1, 2015, 3:45pm UTC](https://forum.mautic.org/t/new-release/1894 "2015-06-01T15:45:47Z")
I have noticed there´s a lot of bug being fixed these days and I would like to know when a new release will be pubished. Thank you! --- ## [Lead fields in e-mails](https://forum.mautic.org/t/lead-fields-in-e-mails/1896)
**Author:** [@RokDominko](https://forum.mautic.org/u/RokDominko)\ **Replies:** 3\ **Last updated:** [June 1, 2015, 1:58pm UTC](https://forum.mautic.org/t/lead-fields-in-e-mails/1896 "2015-06-01T13:58:02Z")
Hi! First of all, I would like to say, that you are doing a great job and so far I am very pleased with Mautic. I do however have one question. We created a form and placed it into one of our landing pages. Aft… --- ## [How to get support for mautic](https://forum.mautic.org/t/how-to-get-support-for-mautic/1884)
**Author:** [@alfredosimoes](https://forum.mautic.org/u/alfredosimoes)\ **Replies:** 2\ **Last updated:** [May 31, 2015, 1:01pm UTC](https://forum.mautic.org/t/how-to-get-support-for-mautic/1884 "2015-05-31T13:01:19Z")
I need support for mautic problems. Am i using the right place to have support opening new conversations here? --- ## [Email not showing in Outlook (Hotmail)](https://forum.mautic.org/t/email-not-showing-in-outlook-hotmail/1870)
**Author:** [@tmorrison](https://forum.mautic.org/u/tmorrison)\ **Replies:** 3\ **Last updated:** [May 30, 2015, 5:55pm UTC](https://forum.mautic.org/t/email-not-showing-in-outlook-hotmail/1870 "2015-05-30T17:55:30Z")
The emails sent from campaigns do not show up in outlook (hotmail.) Is there some type of block. Please advise. --- ## [Tracking Local vs Remote Assets](https://forum.mautic.org/t/tracking-local-vs-remote-assets/1890)
**Author:** [@shamrick](https://forum.mautic.org/u/shamrick)\ **Replies:** 1\ **Last updated:** [May 29, 2015, 4:23pm UTC](https://forum.mautic.org/t/tracking-local-vs-remote-assets/1890 "2015-05-29T16:23:36Z")
I am testing how tracking works with assets. I’ve placed a pdf in both the local storage location and a remote location (Amazon S3 bucket). Currently, I’m not seeing tracking for the remote asset. Here’s how I have … --- ## [Error 500 In Addons And Integrations](https://forum.mautic.org/t/error-500-in-addons-and-integrations/1888)
**Author:** [@petertl](https://forum.mautic.org/u/petertl)\ **Replies:** 1\ **Last updated:** [May 29, 2015, 11:29am UTC](https://forum.mautic.org/t/error-500-in-addons-and-integrations/1888 "2015-05-29T11:29:07Z")
I am using a self-hosted Mautic application. These are the steps I accomplished: Navigate to Settings \> Manage Addons Click Install/Upgrade Addons Initially, the list auf available addon groups is downloaded… --- ## [Negative Lead Points Cause Error 500](https://forum.mautic.org/t/negative-lead-points-cause-error-500/1883)
**Author:** [@petertl](https://forum.mautic.org/u/petertl)\ **Replies:** 3\ **Last updated:** [May 29, 2015, 9:23am UTC](https://forum.mautic.org/t/negative-lead-points-cause-error-500/1883 "2015-05-29T09:23:17Z")
Campaign decisions and actions may cause the lead points to be negative (e.g. initial campaigns for leads which subtract points when an email is not opened within a specified time period). When a lead has negative lead p… --- ## [Opened Email Not Tracked](https://forum.mautic.org/t/opened-email-not-tracked/1868)
**Author:** [@petertl](https://forum.mautic.org/u/petertl)\ **Replies:** 5\ **Last updated:** [May 28, 2015, 7:28pm UTC](https://forum.mautic.org/t/opened-email-not-tracked/1868 "2015-05-28T19:28:21Z")
Hi, I created an email template and used it in a campaign. I published the campaign and the emails were sent out via a custom SMTP server. After opening the email on a (different) device, I expected the email o… --- ## [Landing Page URL Error](https://forum.mautic.org/t/landing-page-url-error/1869)
**Author:** [@petertl](https://forum.mautic.org/u/petertl)\ **Replies:** 5\ **Last updated:** [May 28, 2015, 6:47pm UTC](https://forum.mautic.org/t/landing-page-url-error/1869 "2015-05-28T18:47:46Z")
Hi, I installed Mautic into a folder just into the WWW document root. I think, the application (e.g. the campaigns) should be accessible via Code: http://.../mautic/s/campaigns/view/5 but that does not work. I… --- ## [Unable to use landing page](https://forum.mautic.org/t/unable-to-use-landing-page/1882)
**Author:** [@alfredosimoes](https://forum.mautic.org/u/alfredosimoes)\ **Replies:** 2\ **Last updated:** [May 28, 2015, 6:10pm UTC](https://forum.mautic.org/t/unable-to-use-landing-page/1882 "2015-05-28T18:10:45Z")
I created a landing page and then when submit the form data it gives: Uh oh! I think I broke it. If I do it again, please report me to the system administrator! 500 Internal Server Error Found this in the log: … --- ## [Leads not being added to List](https://forum.mautic.org/t/leads-not-being-added-to-list/1874)
**Author:** [@Sway](https://forum.mautic.org/u/Sway)\ **Replies:** 3\ **Last updated:** [May 28, 2015, 3:18pm UTC](https://forum.mautic.org/t/leads-not-being-added-to-list/1874 "2015-05-28T15:18:53Z")
Hi, I’ve got a campaign set up so that when a new prospect submits a form on a landing page, they are added to a list and sent an email. However, the users will receive an email but none are being segmented cor… --- ## [Installation Step 1 gives Internal server error](https://forum.mautic.org/t/installation-step-1-gives-internal-server-error/1765)
**Author:** [@cybridge](https://forum.mautic.org/u/cybridge)\ **Replies:** 3\ **Last updated:** [May 28, 2015, 8:46am UTC](https://forum.mautic.org/t/installation-step-1-gives-internal-server-error/1765 "2015-05-28T08:46:03Z")
Mautic Installation Step 1 complete and gives error - Internal server error. Database form is completed, and then database and tables are created in the system, but the wizard comes to the internal server error hence … --- ## [Form submission different domain](https://forum.mautic.org/t/form-submission-different-domain/1879)
**Author:** [@Filipe](https://forum.mautic.org/u/Filipe)\ **Replies:** 1\ **Last updated:** [May 28, 2015, 1:04am UTC](https://forum.mautic.org/t/form-submission-different-domain/1879 "2015-05-28T01:04:48Z")
Hi I made a form that is not send data to Mautic. The form is on a Unbounce landing page and when i try to send a security error show up. Does anyone knows what is causing that. Thanks [Previous page](https://forum.mautic.org/c/support/8.md?page=315) [Next page](https://forum.mautic.org/c/support/8.md?page=317)