# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=33 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 34 --- ## [Mautic outbound SMTP error message](https://forum.mautic.org/t/mautic-outbound-smtp-error-message/28484)
**Author:** [@team](https://forum.mautic.org/u/team)\ **Replies:** 3\ **Last updated:** [July 9, 2024, 3:02am UTC](https://forum.mautic.org/t/mautic-outbound-smtp-error-message/28484 "2024-07-09T03:02:11Z")
\*\* Apache 2.4 My Mautic version is: 45\_mautic-449 My PHP version is: PHP 8.0 My Database type and version is: MySQL 8.0: Steps I have tried to fix the problem : Hi Everyone, A Mautic outbound SMTP error message ind… --- ## [How to upgrade to Mautic 3.1?](https://forum.mautic.org/t/how-to-upgrade-to-mautic-3-1/16203)
**Author:** [@modifiedcontent](https://forum.mautic.org/u/modifiedcontent)\ **Replies:** 10\ **Last updated:** [July 8, 2024, 9:09pm UTC](https://forum.mautic.org/t/how-to-upgrade-to-mautic-3-1/16203 "2024-07-08T21:09:17Z")
The ‘Upgrade to 3.1’ button is no longer showing up in my notifications. I can’t find a page with general upgrade instructions anywhere, only a long blog post about features and who did what, but zero word on how to inst… --- ## [Link in email template takes too long to redirect](https://forum.mautic.org/t/link-in-email-template-takes-too-long-to-redirect/7772)
**Author:** [@ngunha02](https://forum.mautic.org/u/ngunha02)\ **Replies:** 2\ **Last updated:** [July 8, 2024, 2:49pm UTC](https://forum.mautic.org/t/link-in-email-template-takes-too-long-to-redirect/7772 "2024-07-08T14:49:36Z")
I created an email template. In the template, I added a button with href to redirect to another page. Clicking on this button takes way too long to redirect. I have tried with http://google.com and many other url, they a… --- ## [SMS Shorten URLS & Mautic tokens](https://forum.mautic.org/t/sms-shorten-urls-mautic-tokens/21615)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 9\ **Last updated:** [July 8, 2024, 1:29pm UTC](https://forum.mautic.org/t/sms-shorten-urls-mautic-tokens/21615 "2024-07-08T13:29:06Z")
I was wondering if anyone has any experience with using a link shortener similar to bitly in order to shorten a url, HOWEVER to also add in a mautic token like {contactfield=firstname}. --- ## [Database migration error FOREIGN KEY constraint](https://forum.mautic.org/t/database-migration-error-foreign-key-constraint/18413)
**Author:** [@pboisdenghien](https://forum.mautic.org/u/pboisdenghien)\ **Replies:** 4\ **Last updated:** [July 8, 2024, 1:59am UTC](https://forum.mautic.org/t/database-migration-error-foreign-key-constraint/18413 "2024-07-08T01:59:57Z")
\*\*Mautic 3.3 My PHP version is : 7.3.2.6 \*My MySQL 8.0.22 - MySQL Community Server - GPL Updating/Installing Errors Database migration issue with the folowing error, any help will be appreciate Updating database sch… --- ## [Error Updating from Mautic 3.0 --\>3.01](https://forum.mautic.org/t/error-updating-from-mautic-3-0-3-01/15038)
**Author:** [@EJL](https://forum.mautic.org/u/EJL)\ **Replies:** 11\ **Last updated:** [July 8, 2024, 1:52am UTC](https://forum.mautic.org/t/error-updating-from-mautic-3-0-3-01/15038 "2024-07-08T01:52:58Z")
Your software My PHP version is :7.3 My MariaDB version is 10.3 Updating/Installing Errors I am : Updating from 3.0–\> 3.01 Upgrading/installing via Command Line These errors are showing in the installer : Step … --- ## [Not getting stats is database from Sendgrid esp](https://forum.mautic.org/t/not-getting-stats-is-database-from-sendgrid-esp/32630)
**Author:** [@aniketgoalmbade](https://forum.mautic.org/u/aniketgoalmbade)\ **Replies:** 1\ **Last updated:** [July 7, 2024, 11:35am UTC](https://forum.mautic.org/t/not-getting-stats-is-database-from-sendgrid-esp/32630 "2024-07-07T11:35:53Z")
Your software My Mautic version is: 5.0.4 My PHP version is: 8.1.2 Your problem My problem is: I have configured SendGrid ESP in Mautic, but I am not receiving the stats in the database from SendGrid. Is there any c… --- ## [Mautic v5.1.0 behind Traefik and HTTPS](https://forum.mautic.org/t/mautic-v5-1-0-behind-traefik-and-https/32667)
**Author:** [@csaeum](https://forum.mautic.org/u/csaeum)\ **Replies:** 2\ **Last updated:** [July 6, 2024, 3:46pm UTC](https://forum.mautic.org/t/mautic-v5-1-0-behind-traefik-and-https/32667 "2024-07-06T15:46:10Z")
Your software My Mautic version is: 5.1.0 My PHP version is: 8.2 My Database type and version is: MariaDB Your problem I installed Mautic again today to use it for a project. I work with Docker, so Traefik runs as … --- ## [Mautic POint system Not working at all](https://forum.mautic.org/t/mautic-point-system-not-working-at-all/32658)
**Author:** [@shishir](https://forum.mautic.org/u/shishir)\ **Replies:** 0\ **Last updated:** [July 5, 2024, 12:52pm UTC](https://forum.mautic.org/t/mautic-point-system-not-working-at-all/32658 "2024-07-05T12:52:54Z")
Your software My PHP version is :8.0 My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version 8 Updating/Installing Errors I am (delete as applicable): Installing / Updating Upgrading/installing vi… --- ## [How to update Theme Mail CSS?](https://forum.mautic.org/t/how-to-update-theme-mail-css/16599)
**Author:** [@maurice](https://forum.mautic.org/u/maurice)\ **Replies:** 2\ **Last updated:** [July 5, 2024, 11:52am UTC](https://forum.mautic.org/t/how-to-update-theme-mail-css/16599 "2024-07-05T11:52:43Z")
Hi, I need to update the CSS stylesheet for my email theme. So I went to the Mautic themes directory, opened the theme directory I use, openend the css folder and edited the css file there. I then deleted the cache dir… --- ## [Custom Email Theme Issue](https://forum.mautic.org/t/custom-email-theme-issue/16688)
**Author:** [@malik](https://forum.mautic.org/u/malik)\ **Replies:** 12\ **Last updated:** [July 5, 2024, 10:17am UTC](https://forum.mautic.org/t/custom-email-theme-issue/16688 "2024-07-05T10:17:25Z")
Your software My PHP version is : php 7.3.20 My MySQL/MariaDB version is (delete as applicable): 5.7.30-1debian10 (docker image: mysql:5.7) These errors are showing in the Mautic log : No errors Error We have create… --- ## [I can't save the email template](https://forum.mautic.org/t/i-cant-save-the-email-template/19025)
**Author:** [@freddy](https://forum.mautic.org/u/freddy)\ **Replies:** 6\ **Last updated:** [July 5, 2024, 10:17am UTC](https://forum.mautic.org/t/i-cant-save-the-email-template/19025 "2024-07-05T10:17:14Z")
Your software 3.3.2 My PHP version is : 7.3 My problem is : The email template is not saved after editing the email. Steps I have tried to fix the problem : check the read and write permissions on my hosting and cl… --- ## [E-Mail Themes - CSS](https://forum.mautic.org/t/e-mail-themes-css/5568)
**Author:** [@olafdammann](https://forum.mautic.org/u/olafdammann)\ **Replies:** 11\ **Last updated:** [July 5, 2024, 10:14am UTC](https://forum.mautic.org/t/e-mail-themes-css/5568 "2024-07-05T10:14:51Z")
Hi all I work on a mail theme, it kind of works. What I don’t get (and what doesn’t work) ist the css-file in the /css-Folder. How do the email.html know, where the css file is located? I tried to call it “style.css” o… --- ## [Scheduled emails not sent](https://forum.mautic.org/t/scheduled-emails-not-sent/17588)
**Author:** [@tarik123](https://forum.mautic.org/u/tarik123)\ **Replies:** 29\ **Last updated:** [July 5, 2024, 10:13am UTC](https://forum.mautic.org/t/scheduled-emails-not-sent/17588 "2024-07-05T10:13:02Z")
I’m having issues with sending scheduled emails. Ever since I changed in email setting from “immidiately” to “queu” emails are said to be sent in mautic but they are not. I checked all 15 of my email addresses in segment… --- ## [Errors while sending test email](https://forum.mautic.org/t/errors-while-sending-test-email/20152)
**Author:** [@aayan2010](https://forum.mautic.org/u/aayan2010)\ **Replies:** 3\ **Last updated:** [July 5, 2024, 10:12am UTC](https://forum.mautic.org/t/errors-while-sending-test-email/20152 "2024-07-05T10:12:13Z")
Your software My Mautic version is: bitnami-mautic-3.3.3-5-r02 My PHP version is: 7.3.28 My Database type and version is: mysqlnd 5.0.12-dev Your problem My problem is: My instance is created on AWS EC2 and SMTP Se… --- ## [Can't send manual emails](https://forum.mautic.org/t/cant-send-manual-emails/20056)
**Author:** [@reynolds77](https://forum.mautic.org/u/reynolds77)\ **Replies:** 6\ **Last updated:** [July 5, 2024, 10:11am UTC](https://forum.mautic.org/t/cant-send-manual-emails/20056 "2024-07-05T10:11:43Z")
Hello everyone I hope you good, today I have a weird problem, I don’t really understand why it happens, I wish you can help me to fix that → Your software Mautic version v3.3.3 My PHP version is : 7.4.18 My MySQL/Ma… --- ## [Mautic goes to installation page when i change my VPS password](https://forum.mautic.org/t/mautic-goes-to-installation-page-when-i-change-my-vps-password/32642)
**Author:** [@agent33](https://forum.mautic.org/u/agent33)\ **Replies:** 4\ **Last updated:** [July 4, 2024, 6:57pm UTC](https://forum.mautic.org/t/mautic-goes-to-installation-page-when-i-change-my-vps-password/32642 "2024-07-04T18:57:58Z")
Your software My Mautic version is: 5.1 My PHP version is: 8.1 My Database type and version is: mysql Your problem My problem is: I have a mautic instant running a VPS, everything is all set up usernames etc with n… --- ## [Cron not working - working only from ssh](https://forum.mautic.org/t/cron-not-working-working-only-from-ssh/32624)
**Author:** [@stfnet](https://forum.mautic.org/u/stfnet)\ **Replies:** 3\ **Last updated:** [July 4, 2024, 3:03pm UTC](https://forum.mautic.org/t/cron-not-working-working-only-from-ssh/32624 "2024-07-04T15:03:38Z")
Mautic: 4.4.12 (Apache2) My PHP version is : PHP 8.0.30 (cli) (built: Jun 6 2024 16:51:07) ( NTS ) My MySQL/MariaDB version is mysql Ver 15.1 Distrib 10.6.18-MariaDB /bin/php -v PHP 8.0.30 (cli) (built: Jun 6 2024… --- ## [I reinstalled without composer / anyone not having composer issues?](https://forum.mautic.org/t/i-reinstalled-without-composer-anyone-not-having-composer-issues/32493)
**Author:** [@lexgabrees](https://forum.mautic.org/u/lexgabrees)\ **Replies:** 2\ **Last updated:** [July 4, 2024, 12:31pm UTC](https://forum.mautic.org/t/i-reinstalled-without-composer-anyone-not-having-composer-issues/32493 "2024-07-04T12:31:13Z")
So, I’ve reinstalled two of my Mautic installations without Composer (M5.1) … Previously I’ve updated from a source code install to Composer. The result was : Issues with updates. I can’t remember the versions, but it… --- ## [/mtc/event return { "success":0 } and no tracking shows in Mautic](https://forum.mautic.org/t/mtc-event-return-success-0-and-no-tracking-shows-in-mautic/13786)
**Author:** [@jensolsson](https://forum.mautic.org/u/jensolsson)\ **Replies:** 2\ **Last updated:** [July 4, 2024, 10:05am UTC](https://forum.mautic.org/t/mtc-event-return-success-0-and-no-tracking-shows-in-mautic/13786 "2024-07-04T10:05:06Z")
Your software My Mautic version is: v2.16.0-beta My PHP version is: PHP 7.1.27-1+ubuntu18.04.1+deb.sury.org+1 Your problem My problem is: Using the WPMautic plugin. /mtc/event returns { success: 0 } and there is noth… --- ## [Mautic 5.0.4 to 5.1.0](https://forum.mautic.org/t/mautic-5-0-4-to-5-1-0/32581)
**Author:** [@posbiyik2](https://forum.mautic.org/u/posbiyik2)\ **Replies:** 2\ **Last updated:** [July 4, 2024, 9:25am UTC](https://forum.mautic.org/t/mautic-5-0-4-to-5-1-0/32581 "2024-07-04T09:25:59Z")
Your software My Mautic version is: 5.0.4 My PHP version is: 8.1 My Database type and version is: 10.6.18-MariaDB Your problem My problem is: Hi - I have a Mautic 5.0.4 in a cPanel with the latest data in it. I’ve … --- ## [Can I install Mautic 5 and after using the database of the 4.1.0 version?](https://forum.mautic.org/t/can-i-install-mautic-5-and-after-using-the-database-of-the-4-1-0-version/30736)
**Author:** [@funkman733](https://forum.mautic.org/u/funkman733)\ **Replies:** 4\ **Last updated:** [July 4, 2024, 7:29am UTC](https://forum.mautic.org/t/can-i-install-mautic-5-and-after-using-the-database-of-the-4-1-0-version/30736 "2024-07-04T07:29:53Z")
Your software My Mautic version is: 4.1.0 My PHP version is: 7.4 but I can set it up to 8.3 My Database type and version is: 10.6.16-MariaDB-cll-lve-log Your problem My problem is: that I can’t do any update or upgr… --- ## [Creating a webhook to send a message to microsoft teams when a new contact is created](https://forum.mautic.org/t/creating-a-webhook-to-send-a-message-to-microsoft-teams-when-a-new-contact-is-created/32639)
**Author:** [@hassigroup](https://forum.mautic.org/u/hassigroup)\ **Replies:** 0\ **Last updated:** [July 3, 2024, 9:04pm UTC](https://forum.mautic.org/t/creating-a-webhook-to-send-a-message-to-microsoft-teams-when-a-new-contact-is-created/32639 "2024-07-03T21:04:57Z")
Your software My Mautic version is: 5.1.0 My PHP version is: 8.3 My Database type and version is: MYSQL Your problem My problem is: I am not able to send a message to Microsoft Teams when a new contact is created vi… --- ## [How to install language pack on CLI](https://forum.mautic.org/t/how-to-install-language-pack-on-cli/32629)
**Author:** [@alexnitsche](https://forum.mautic.org/u/alexnitsche)\ **Replies:** 0\ **Last updated:** [July 3, 2024, 7:55am UTC](https://forum.mautic.org/t/how-to-install-language-pack-on-cli/32629 "2024-07-03T07:55:55Z")
Your software My Mautic version is: 5.1.0 My PHP version is: 8.2.7 My Database type and version is: MariaDB 10.5.18 Your problem My goal is to set up my local development environment fully automatically. This works … --- ## [Mautic 5 setup via docker](https://forum.mautic.org/t/mautic-5-setup-via-docker/32595)
**Author:** [@whojain007](https://forum.mautic.org/u/whojain007)\ **Replies:** 1\ **Last updated:** [July 3, 2024, 6:32am UTC](https://forum.mautic.org/t/mautic-5-setup-via-docker/32595 "2024-07-03T06:32:27Z")
Your software My Mautic version is: My PHP version is: My Database type and version is: Your problem My problem is: i have set up docker mautic via the following link: for mautic, there are 3 containers : mautic\_… --- ## [Guide to upgrading from v4 to v5 on Docker?](https://forum.mautic.org/t/guide-to-upgrading-from-v4-to-v5-on-docker/30801)
**Author:** [@mchojrin](https://forum.mautic.org/u/mchojrin)\ **Replies:** 3\ **Last updated:** [July 3, 2024, 1:57am UTC](https://forum.mautic.org/t/guide-to-upgrading-from-v4-to-v5-on-docker/30801 "2024-07-03T01:57:36Z")
My Mautic version is: 4.1.11 My PHP version is: 7.4.33 My Database type and version is: 5.7.44 Your problem I have a docker installation based on mautic:v4. I want to upgrade it to v5 and I was wondering if there’s a… --- ## [Mautic sending but emails not receiving?](https://forum.mautic.org/t/mautic-sending-but-emails-not-receiving/6349)
**Author:** [@ssmith37](https://forum.mautic.org/u/ssmith37)\ **Replies:** 6\ **Last updated:** [July 2, 2024, 3:29pm UTC](https://forum.mautic.org/t/mautic-sending-but-emails-not-receiving/6349 "2024-07-02T15:29:34Z")
The issue is as the title suggests; whether I’ve sent an email to my address by the Send Example, through adding a contact with my Info and then sending to that segment, or actually just sending that contact an email exp… --- ## [How to get mautic social elements custom icons](https://forum.mautic.org/t/how-to-get-mautic-social-elements-custom-icons/32616)
**Author:** [@hassigroup](https://forum.mautic.org/u/hassigroup)\ **Replies:** 1\ **Last updated:** [July 2, 2024, 11:10am UTC](https://forum.mautic.org/t/how-to-get-mautic-social-elements-custom-icons/32616 "2024-07-02T11:10:57Z")
Your software My Mautic version is: 5.1.0 My PHP version is: 8.2.19 My Database type and version is: MYSQL Your problem My problem is: I cannot add custom social icons such as Tiktok or Whatsapp using the email edit… --- ## [Mautic went offline after mid changes to Email Settings in Configuration on Dashboard](https://forum.mautic.org/t/mautic-went-offline-after-mid-changes-to-email-settings-in-configuration-on-dashboard/32158)
**Author:** [@dylanwalsh](https://forum.mautic.org/u/dylanwalsh)\ **Replies:** 2\ **Last updated:** [July 2, 2024, 9:22am UTC](https://forum.mautic.org/t/mautic-went-offline-after-mid-changes-to-email-settings-in-configuration-on-dashboard/32158 "2024-07-02T09:22:12Z")
My software Information My Mautic version is: Mautic 5.0.3 - app/prod (env: prod, debug: false) My PHP version is: 8.1.28 My Database type and version is: 10.3.39-MariaDB My problem My problem is: After changing th… --- ## [The "--max-events" option does not exist](https://forum.mautic.org/t/the-max-events-option-does-not-exist/32605)
**Author:** [@diegofloripa](https://forum.mautic.org/u/diegofloripa)\ **Replies:** 1\ **Last updated:** [July 1, 2024, 4:14am UTC](https://forum.mautic.org/t/the-max-events-option-does-not-exist/32605 "2024-07-01T04:14:42Z")
Your software My Mautic version is: 5 My PHP version is: 8 My Database type and version is: mariaDB Your problem I want a campaign to send a webhook call at intervals of time. I am using triggers to send the webhook… [Previous page](https://forum.mautic.org/c/support/8.md?page=32) [Next page](https://forum.mautic.org/c/support/8.md?page=34)