# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=34 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 35 --- ## [Will mautic work after mysql-Upgrade from 5.7.43 to 8.0.37?](https://forum.mautic.org/t/will-mautic-work-after-mysql-upgrade-from-5-7-43-to-8-0-37/32596)
**Author:** [@aichhoernchen](https://forum.mautic.org/u/aichhoernchen)\ **Replies:** 0\ **Last updated:** [June 29, 2024, 12:06pm UTC](https://forum.mautic.org/t/will-mautic-work-after-mysql-upgrade-from-5-7-43-to-8-0-37/32596 "2024-06-29T12:06:24Z")
Your software My Mautic version is: 4.2.0 My PHP version is: 7.4.33 My Database type and version is: mySQL 5.7.43 Your problem My problem is: I know I should not have done it - but I did. I run mautic on a shared ho… --- ## [GrapeJS not working after fresh install](https://forum.mautic.org/t/grapejs-not-working-after-fresh-install/32534)
**Author:** [@savrat](https://forum.mautic.org/u/savrat)\ **Replies:** 3\ **Last updated:** [June 28, 2024, 1:33pm UTC](https://forum.mautic.org/t/grapejs-not-working-after-fresh-install/32534 "2024-06-28T13:33:53Z")
Mautic version: 4.4.12 My PHP version is : 7.4 My MySQL version is 8.0.37 I have similar issue as in this topic: Landing Page Builder in 4.1.1 not working when i try to create email with theme in Grape JS builder, it… --- ## [Mautic is not open in browser - site is offline](https://forum.mautic.org/t/mautic-is-not-open-in-browser-site-is-offline/32550)
**Author:** [@amrutha](https://forum.mautic.org/u/amrutha)\ **Replies:** 4\ **Last updated:** [June 28, 2024, 12:06pm UTC](https://forum.mautic.org/t/mautic-is-not-open-in-browser-site-is-offline/32550 "2024-06-28T12:06:39Z")
My Mautic version is: 4.4.9 My PHP version is: 8.0 My Database type and version is: MySQL Version 8.0.33 Your problem My problem is: Mautic is inaccessible with the error message on “ The site is currently offline d… --- ## [Audit log mixes up "new value" and "old value"](https://forum.mautic.org/t/audit-log-mixes-up-new-value-and-old-value/32576)
**Author:** [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Replies:** 0\ **Last updated:** [June 27, 2024, 8:56pm UTC](https://forum.mautic.org/t/audit-log-mixes-up-new-value-and-old-value/32576 "2024-06-27T20:56:35Z")
It looks like the Audit log in v4 mixes up old and new. Anybody else saw this behaviour? Is it still there in v5? --- ## [Help Needed: Mautic Sending Emails from Wrong Address Despite Correct Configuration](https://forum.mautic.org/t/help-needed-mautic-sending-emails-from-wrong-address-despite-correct-configuration/32439)
**Author:** [@paulmtilley](https://forum.mautic.org/u/paulmtilley)\ **Replies:** 3\ **Last updated:** [June 27, 2024, 7:43pm UTC](https://forum.mautic.org/t/help-needed-mautic-sending-emails-from-wrong-address-despite-correct-configuration/32439 "2024-06-27T19:43:53Z")
Your software My Mautic version is: 5.0.1 My PHP version is: 8.1 My Database type and version is: MariaDB 10.5 Your problem I am trying to configure Mautic to send emails using Amazon SES. I have entered the SMTP se… --- ## [Mautic does not create new contacts](https://forum.mautic.org/t/mautic-does-not-create-new-contacts/32509)
**Author:** [@antonio-lazzari](https://forum.mautic.org/u/antonio-lazzari)\ **Replies:** 3\ **Last updated:** [June 27, 2024, 4:10pm UTC](https://forum.mautic.org/t/mautic-does-not-create-new-contacts/32509 "2024-06-27T16:10:26Z")
Your software My Mautic version is: 4.4.10 Your problem My problem is: Hello everyone, I have a strange problem: Mautic suddenly started to monitor the site data and does not record contacts. The strange thing is t… --- ## [Update from 4.4.12 to 5.1.0 fails](https://forum.mautic.org/t/update-from-4-4-12-to-5-1-0-fails/32543)
**Author:** [@stemautic88](https://forum.mautic.org/u/stemautic88)\ **Replies:** 2\ **Last updated:** [June 27, 2024, 2:21pm UTC](https://forum.mautic.org/t/update-from-4-4-12-to-5-1-0-fails/32543 "2024-06-27T14:21:00Z")
Your software My Mautic version is: 4.4.12 My PHP version is: 8.0.30 My Database type and version is: MySQL 8.0.37 Your problem My problem is: Update from 4.4.12 as per documentation How to update Mautic — Mautic D… --- ## [How to adjust mj-body background color?](https://forum.mautic.org/t/how-to-adjust-mj-body-background-color/32525)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 2\ **Last updated:** [June 27, 2024, 12:37pm UTC](https://forum.mautic.org/t/how-to-adjust-mj-body-background-color/32525 "2024-06-27T12:37:04Z")
Your software My Mautic version is: 5.1 My PHP version is: 8.1.29 My Database type and version is: Mariadb 10.6 How can adjust the background color outside the normal e-mail text? In the Vers. 5.0.4 i had anywhwere … --- ## [Intergating Mautic with WIX](https://forum.mautic.org/t/intergating-mautic-with-wix/7641)
**Author:** [@Charles](https://forum.mautic.org/u/Charles)\ **Replies:** 5\ **Last updated:** [June 27, 2024, 2:33am UTC](https://forum.mautic.org/t/intergating-mautic-with-wix/7641 "2024-06-27T02:33:03Z")
Has anyone used WIX to front end a Mautic installation? I would really appreciate some help integrating a WIX based squeeze page or landing page to trigger a Mautic campaign. --- ## [Quick cron jobs check](https://forum.mautic.org/t/quick-cron-jobs-check/32535)
**Author:** [@kleanth](https://forum.mautic.org/u/kleanth)\ **Replies:** 3\ **Last updated:** [June 26, 2024, 11:31pm UTC](https://forum.mautic.org/t/quick-cron-jobs-check/32535 "2024-06-26T23:31:57Z")
Your software My Mautic version is: My PHP version is: My Database type and version is: Your problem My problem is:Campaigns dont seem to get triggered on auto when contacts are added to a segment, but when i run th… --- ## [From 3.3.4 to 5.1?](https://forum.mautic.org/t/from-3-3-4-to-5-1/32411)
**Author:** [@mojo](https://forum.mautic.org/u/mojo)\ **Replies:** 3\ **Last updated:** [June 26, 2024, 10:32pm UTC](https://forum.mautic.org/t/from-3-3-4-to-5-1/32411 "2024-06-26T22:32:54Z")
Hi We are working on version 3.3.4 php v. 7.3 Unfortunately, we were unable to upgrade to newer versions earlier :frowning: Can we switch directly to version 5.1.0 or do we have to make subsequent transitions from 3.… --- ## [I cant save Email template on Mautic 5](https://forum.mautic.org/t/i-cant-save-email-template-on-mautic-5/32497)
**Author:** [@readev](https://forum.mautic.org/u/readev)\ **Replies:** 2\ **Last updated:** [June 26, 2024, 9:50pm UTC](https://forum.mautic.org/t/i-cant-save-email-template-on-mautic-5/32497 "2024-06-26T21:50:26Z")
Your software My Mautic version is: 5 My PHP version is: 8 My Database type and version is: mysql Your problem My problem is: I cant save Email template on Mautic 5 i find this post: I can't save the email templat… --- ## [Export-Import data (forms, campaigns, contacts)](https://forum.mautic.org/t/export-import-data-forms-campaigns-contacts/32536)
**Author:** [@mojo](https://forum.mautic.org/u/mojo)\ **Replies:** 1\ **Last updated:** [June 26, 2024, 11:12am UTC](https://forum.mautic.org/t/export-import-data-forms-campaigns-contacts/32536 "2024-06-26T11:12:55Z")
We are currently working on Mautic 3.3.4 and are considering migrating to 5.1 However, instead of migrating to the current 5.1, I would like to create a new installation, a new environment on the latest 5.1 and import d… --- ## [Clean install - Clicking next step does nothing](https://forum.mautic.org/t/clean-install-clicking-next-step-does-nothing/32542)
**Author:** [@techbill](https://forum.mautic.org/u/techbill)\ **Replies:** 4\ **Last updated:** [June 25, 2024, 6:32pm UTC](https://forum.mautic.org/t/clean-install-clicking-next-step-does-nothing/32542 "2024-06-25T18:32:40Z")
After installing Mautic using composer … the terminal ended with this message \> npm ci --prefer-offline --no-audit sh: npm: command not found Script npm ci --prefer-offline --no-audit handling the npm-ci event returned … --- ## [Problem with sending emails in campaigns](https://forum.mautic.org/t/problem-with-sending-emails-in-campaigns/32544)
**Author:** [@oscar2612](https://forum.mautic.org/u/oscar2612)\ **Replies:** 0\ **Last updated:** [June 25, 2024, 4:14pm UTC](https://forum.mautic.org/t/problem-with-sending-emails-in-campaigns/32544 "2024-06-25T16:14:47Z")
Your software My Mautic version is: 4.4.11 My PHP version is: 7.4.33 My Database type and version is: 10.6.17-MariaDB-cll-lve Your problem My problem is: Hello, the following is happening to me: I have a campaign … --- ## [Up arrow in the blue bar / e-mail editor doesn't work](https://forum.mautic.org/t/up-arrow-in-the-blue-bar-e-mail-editor-doesnt-work/32526)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 0\ **Last updated:** [June 25, 2024, 7:29am UTC](https://forum.mautic.org/t/up-arrow-in-the-blue-bar-e-mail-editor-doesnt-work/32526 "2024-06-25T07:29:24Z")
Your software My Mautic version is: 5.1 My PHP version is: 8.1.29 My Database type and version is: Maria db 10.6 The up arrow in the blue bar / e-mail editor doesn’t work. What should it do? --- ## [Email statistic not showing proper count in mautic dashboard](https://forum.mautic.org/t/email-statistic-not-showing-proper-count-in-mautic-dashboard/32516)
**Author:** [@prince\_kumar](https://forum.mautic.org/u/prince_kumar)\ **Replies:** 0\ **Last updated:** [June 24, 2024, 1:09pm UTC](https://forum.mautic.org/t/email-statistic-not-showing-proper-count-in-mautic-dashboard/32516 "2024-06-24T13:09:26Z")
Can you provide any suggestions on how to resolve this issue or identify where the problem might be? We have checked both ESP and the dashboard, which are showing the correct counts and statistics, but Mautic is not d… --- ## [Campaigns still trying to send with AWS after switching from Amazon SES to SendGrid](https://forum.mautic.org/t/campaigns-still-trying-to-send-with-aws-after-switching-from-amazon-ses-to-sendgrid/32454)
**Author:** [@c-speed](https://forum.mautic.org/u/c-speed)\ **Replies:** 4\ **Last updated:** [June 23, 2024, 6:51pm UTC](https://forum.mautic.org/t/campaigns-still-trying-to-send-with-aws-after-switching-from-amazon-ses-to-sendgrid/32454 "2024-06-23T18:51:15Z")
Your software My Mautic version is: 3.2.5 My PHP version is: 8.3 My Database type and version is: mysql Your problem My problem is: Hello, everything has been working fine until I switched from Amazon SES to Sendgri… --- ## [Mautic 5.0.4 Contact Dashboard missing something](https://forum.mautic.org/t/mautic-5-0-4-contact-dashboard-missing-something/32470)
**Author:** [@posbiyik2](https://forum.mautic.org/u/posbiyik2)\ **Replies:** 3\ **Last updated:** [June 23, 2024, 4:18am UTC](https://forum.mautic.org/t/mautic-5-0-4-contact-dashboard-missing-something/32470 "2024-06-23T04:18:11Z")
Your software My Mautic version is: 5.0.4 My PHP version is: 8.1 My Database type and version is: 10.6.18-MariaDB Your problem My problem is: Hi - I am a Mautic newbie and trying to learn it while using it. I was o… --- ## [Form action url should start with https, but start with http](https://forum.mautic.org/t/form-action-url-should-start-with-https-but-start-with-http/31946)
**Author:** [@jackwang](https://forum.mautic.org/u/jackwang)\ **Replies:** 18\ **Last updated:** [June 23, 2024, 2:44am UTC](https://forum.mautic.org/t/form-action-url-should-start-with-https-but-start-with-http/31946 "2024-06-23T02:44:12Z")
Your software My Mautic version is: 5.0.4 My PHP version is: 8.1 My Database type and version is: 10.11.6 Your problem My problem is: Form action url should start with https, but start with http generated by mautic… --- ## [Upgrade to 5.1 - SendGrid not working](https://forum.mautic.org/t/upgrade-to-5-1-sendgrid-not-working/32486)
**Author:** [@c-speed](https://forum.mautic.org/u/c-speed)\ **Replies:** 1\ **Last updated:** [June 22, 2024, 5:18pm UTC](https://forum.mautic.org/t/upgrade-to-5-1-sendgrid-not-working/32486 "2024-06-22T17:18:39Z")
Your software My Mautic version is: 5.1 My PHP version is: 8.2 My Database type and version is: Mysql 8.0 Your problem My problem is: Hello, I upgrade from 3.2.5 to 5.1 today. The upgrade went smoothly and is worki… --- ## [Emails ending up in spam after ses setup 2024](https://forum.mautic.org/t/emails-ending-up-in-spam-after-ses-setup-2024/32425)
**Author:** [@kleanth](https://forum.mautic.org/u/kleanth)\ **Replies:** 2\ **Last updated:** [June 22, 2024, 3:52pm UTC](https://forum.mautic.org/t/emails-ending-up-in-spam-after-ses-setup-2024/32425 "2024-06-22T15:52:40Z")
Hey everyone! I recently installed mautic well not so recently around 3 months ago and i finally had the time to finish setting it up with the installation i did face some problems but overall went very well with the he… --- ## [Can't send emails in Mautic 5.1](https://forum.mautic.org/t/cant-send-emails-in-mautic-5-1/32489)
**Author:** [@eddsfreelancing](https://forum.mautic.org/u/eddsfreelancing)\ **Replies:** 0\ **Last updated:** [June 22, 2024, 6:47am UTC](https://forum.mautic.org/t/cant-send-emails-in-mautic-5-1/32489 "2024-06-22T06:47:42Z")
Your software My Mautic version is: 5.1 My PHP version is: 8.2.18 My Database type and version is: 10.6.18-MariaDB-log Your problem I have successfully setup the Email configurations in the configurations section. T… --- ## [Mautic Installed at Cloud at Coast](https://forum.mautic.org/t/mautic-installed-at-cloud-at-coast/8271)
**Author:** [@rpessoa99](https://forum.mautic.org/u/rpessoa99)\ **Replies:** 3\ **Last updated:** [June 22, 2024, 12:53am UTC](https://forum.mautic.org/t/mautic-installed-at-cloud-at-coast/8271 "2024-06-22T00:53:17Z")
Hello. I had buy a CPANEL in “cloud at cost”, and there we have an software called Softaculous which should install Mautic with just a click, as it does for other softwares. But, when the instalation complete, sho… --- ## [Installation of Mautic using Softaculous vs. Self-Installation](https://forum.mautic.org/t/installation-of-mautic-using-softaculous-vs-self-installation/8323)
**Author:** [@leviellard](https://forum.mautic.org/u/leviellard)\ **Replies:** 3\ **Last updated:** [June 22, 2024, 12:50am UTC](https://forum.mautic.org/t/installation-of-mautic-using-softaculous-vs-self-installation/8323 "2024-06-22T00:50:18Z")
Is it best to use Softaculous to install Mautic or go the self-installation route? --- ## [Tracking openings of manually sent emails](https://forum.mautic.org/t/tracking-openings-of-manually-sent-emails/20148)
**Author:** [@enricosigurta](https://forum.mautic.org/u/enricosigurta)\ **Replies:** 2\ **Last updated:** [June 21, 2024, 10:42pm UTC](https://forum.mautic.org/t/tracking-openings-of-manually-sent-emails/20148 "2024-06-21T22:42:02Z")
Hi, I want to track email openings when emails are sent manually (from the “Send Email” button on top of the single contact page). I tried and I see that the system sees the open email inside the contact events. However… --- ## [Mautic API with CORS error](https://forum.mautic.org/t/mautic-api-with-cors-error/27028)
**Author:** [@renatoof](https://forum.mautic.org/u/renatoof)\ **Replies:** 6\ **Last updated:** [June 21, 2024, 9:55pm UTC](https://forum.mautic.org/t/mautic-api-with-cors-error/27028 "2024-06-21T21:55:38Z")
Your software My Mautic version is: 3.3.4 My PHP version is: PHP Version 7.3.33 My Database type and version is: postgres Your problem I’m trying to use the mautic api, is returning a 200 status code, but is giving … --- ## [Softaculous vs CLI install?](https://forum.mautic.org/t/softaculous-vs-cli-install/32335)
**Author:** [@travvytrav64](https://forum.mautic.org/u/travvytrav64)\ **Replies:** 10\ **Last updated:** [June 21, 2024, 9:54pm UTC](https://forum.mautic.org/t/softaculous-vs-cli-install/32335 "2024-06-21T21:54:32Z")
Hey guys, I’m fairly comfortable with command line… but I sure do love a good installer. Is there any reason why I should NOT use the Mautic installer that is included in Softaculous for 5.0.4? I seem to remember @joe… --- ## [Cannot access after upgrade from mysql to mariadb](https://forum.mautic.org/t/cannot-access-after-upgrade-from-mysql-to-mariadb/32482)
**Author:** [@armitage318](https://forum.mautic.org/u/armitage318)\ **Replies:** 0\ **Last updated:** [June 21, 2024, 4:58pm UTC](https://forum.mautic.org/t/cannot-access-after-upgrade-from-mysql-to-mariadb/32482 "2024-06-21T16:58:35Z")
Your software My Mautic version is: 4.4.5 My PHP version is: 8.0 My Database type and version is: mariadb 10.61.8 Your problem My problem is: Hi, I just upgraded from mysql to MariaDB 10.6 and now I am unable to ac… --- ## [Creating a report to track total clicks to link](https://forum.mautic.org/t/creating-a-report-to-track-total-clicks-to-link/32481)
**Author:** [@rcarabelli](https://forum.mautic.org/u/rcarabelli)\ **Replies:** 0\ **Last updated:** [June 21, 2024, 3:12pm UTC](https://forum.mautic.org/t/creating-a-report-to-track-total-clicks-to-link/32481 "2024-06-21T15:12:40Z")
Your software My Mautic version is: 5.1 My PHP version is: 8.2 My Database type and version is: Your problem My problem is: Want to create a new report to display how many clicks a link have. I can do the tracking … [Previous page](https://forum.mautic.org/c/support/8.md?page=33) [Next page](https://forum.mautic.org/c/support/8.md?page=35)